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Excalibur Automotive Repair
8701 Research Blvd suite h, Austin, TX 78758, United States
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Excalibur Automotive Repair
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Sa
Review №1

If youre like me, once you find a good mechanic you will follow them to end of the earth and back. Ive used Mike Lilley to repair every single vehicle I have ever owned. I love that he has found such a great shop to be at and continue to grow with. He has always been very upfront about all my car needs. This shop is amazing!

Mi
Review №2

This place is great, they take the time to explain everything, even showing me what is wrong on my car so that I could understand. Mike and the guy are Awesome. I always leave feeling like I just visited my neighborhood mechanic not some corporate soulless chain that is just trying to fleece me for every last dollar. I highly recommend them.

La
Review №3

This shop and the people working there are excellent. Ive used them three times now and they are happy to explain exactly what’s going on with my car and what they need to do to fix it which gives me peace of mind that I’m not being taken advantage of. They’ve also had a quick turn around each time, including working with me to ensure my jeep was ready for a long road trip before I had to leave. Highly recommend.

al
Review №4

These guys are fantastic, really helped me out with pricing and truly care about their customers.

Se
Review №5

Mike and team an outstanding job replacing the transmission controller on my sons Mazda3. They went above and beyond to help source the part when there was a nation wide shortage. Dropshipped the part, installed, tested and got my son back on the road as soon as possible. Great team and great service! Would recommend them to anyone looking for a solid, trustworthy local shop.

Ki
Review №6

They are always super nice, patient and reliably honest. And they like my dog! I recently went there to get a 2nd opinion. They were upfront and honest regarding whether or not I needed the work advised at the dealership (I didnt) and then advised me on what maintenance I needed when and why. Excellent dudes!

A
Review №7

Honest, pleasant and knowledgeable team. They take good care of my baby and costs are very reasonable. So glad I found them!

Ma
Review №8

Mike is by far the best mechanic that has ever worked on any of my automobiles. I know when I drop my vehicle off at Excalibur Automotive, things will be repaired right the first time, and they are fair on the prices.

Bo
Review №9

People there is very professional and nice. Tim is very helpful and help understand what going on and make sure you dont get over price.

Ma
Review №10

Great place to fix or treat a/c problems, very honest, free check and quick response will go back when I need it

an
Review №11

Read the great reviews on Google and took my 2008 Trailblazer for oil and filter change. Great price. Great service. Knowledgeable staff. Helped diagnose a minor issue with noise that no one else has been able too. I will definitely go back!

Al
Review №12

Had these guys diagnose an issue with a vehicle that broke down in the area. They diagnosed it quickly and gave me honest feedback - didn’t try to sell me on anything I didn’t need. Much appreciated!

Ab
Review №13

If anyone wants an automotive repair, don’t consider going to this place. They have zero customer service and no consideration for customers time. When I arrived at around 9:00 am they said service will take up to 2 hrs but 3hrs and half my car still not serviced when I asked mike said a couple minutes yet I see other vehicles being serviced. I sensed color discrimination so I didn’t bother to ask, I just took my business somewhere else. So avoid this place unless you want to be disappointed and west your time.

Sh
Review №14

I dropped my car off for a week and picked it up my car was in worst condition when I dropped it off. The initial repair or concern was my a/c not blowing cold air when I picked it up it was blowing no air. I repeatedly called the shop to get no answer I was told I have to consult with my carlot I had to end up paying g for the repair out of pocket and I still owe 800 for the repair

Ka
Review №15

This is where I always go for anything I cant do myself. The guys at Excalibur are pros, theyre honest, and they do excellent work. I highly recommend this shop.

Sa
Review №16

If I could give 0 stars I would. THEY ARE CROOKS

Ge
Review №17

First visit was absolutely worth the time and money. Michael thank you for your expertise and professionalism. I would recommend this business to my family and friends.

Ma
Review №18

Will break other things in your car just to screw you over if you are black. They also leave your car in a place that isn’t secure at all.

Yu
Review №19

I always came here when my car had a problem or required a check/oil change in the last five years. They are always professional and friendly.

Ba
Review №20

The starter when out. They refer a tow company. My car was picked up one day the next day it was ready. Runs great.

Ma
Review №21

Good job an fas

De
Review №22

Theyve all just been great! Highly recommend!

Ch
Review №23

Great experience. Very friendly people at an old-fashioned family-style auto shop. Have had maintenance services over the years here. Thanks for the last two oil changes!

Sh
Review №24

Can’t say enough good things about this place. Customer service is amazing and they always do a great job. By far, the most trustworthy and accommodating mechanics I have ever encountered. They are so friendly and always extremely thorough in explaining the problem and the solution. I will continue to take my vehicles to them as long as Im in town.

Pa
Review №25

I have used Excalibur’s services on several occasions and find their professionalism outstanding. Service is timely and complete. The estimate is always extremely close to the final bill, no hidden cost or crazy mark ups. I will continue patronizing this company and would and have recommended them to my friends and family.

Je
Review №26

Best experience with any mechanic or shop I’ve ever had. Mike was super friendly, direct about the issues with my vehicle, and super reachable/responsive/proactive about calling and keeping me updated.He was also very detailed about the work, what I should do now, what can wait based on my budget, and even gave me projects and recommendations I could do myself cosmetically one my vehicle and where to find the parts.We did a set of tires, brakes, AC/heater which was not working at all, and some other things. Never been happier

Sh
Review №27

Great place! Honest and dependable folks helped me with my old 2013 Ford clutch issues. Reasonably priced.

am
Review №28

I work as a driver and have been working doubles all week. Suddenly I needed my back brakes done ASAP and an inspection. They fit me in and got me done and were extremely professional and knowledgeable about issues going on with my truck. Thank you for making it safe to drive with my kids and also got me back to work with time to spare.

Am
Review №29

I LOVE these guys! Theyre professional, hilarious, and kind. They will break down anything you might not understand and even show you what was wrong if possible. Great organization! Highly recommend.

Ni
Review №30

I trust these guys with my car and my wallet.

Ro
Review №31

Mike & Brad are great to deal with. Good location & place to go vs. dealership. Family atmosphere and good ppl 👍

D
Review №32

Mike at Excalibur fixed my headlamp in about two minutes, no wait. He knew exactly what to do and was very clear about everything. Everyone at Excalibur was very smart and communicative so I knew what was going on. I am coming back to Excalibur for my brakes next year because I know I can trust them. Really great work, guys!The car is a 2006 Honda CR-V. For reference, other technicians I asked could not cope with the layout of parts behind the lamp and were unable to even remove the bulb. Mike did it with one hand in under a minute. Hes an expert!

Ja
Review №33

Always enjoy taking the FJ up there. Great service, thkx again!

He
Review №34

First review google review I have ever written goes to Mike and his team at Excalibur. I had a great experience with them from start to finish and the turn around on my repair was less than 24 hours! They are hands down in the best repair shop in the Austin area, cant recommend them enough.

Ma
Review №35

Took a chance on an honest face. Seriously. True story. And was rewarded with excellent service and no nonsense advice. I usually do my own work but do not work on my transmission or ac partially because I dont have the tools or lift. Actually its because I know very little about ac having come from somewhere where air conditioning is not needed.They took my non working system and had it blowing snow while I waited. And for less than $200. They also included at no charge solid advice on this and other issues and great conversation. A professional shop manned by professionals. A little off the beaten path but well worth the trip.I hope I never have any more issues but now have a go to place if I do.

Sh
Review №36

Just had my truck worked on here. Great service, everyone was super friendly, and super fast! Will definitely be coming here for any future mechanic needs!

Ma
Review №37

A wheel was making a noise, and it could have waylaid me had I waited much longer . They worked the problem out without having to ordrr parts, in record time. A happy customer for 24 years .

Ke
Review №38

Going to Excalibur was one of the best experiences I’ve had at an auto shop in a long time! Michael was amazing. I took my car in for an inspection and they went above and beyond looking into a few other concerns I have.Excellent place, was easy to get in, service was phenomenal!

Jo
Review №39

Had to get my entire engine replaced. A huge job to be sure, but the team at Excalibur handled it expertly! Thanks especially to Brad, Mike, and Lindsey!

Je
Review №40

I have been in Austin for nearly 15 years and during that time, I have been to many auto repair places and mechanics. Ive been coming to Excalibur for about the past year and no longer need to shop around. The work Ive had done on my car is always excellent and done quickly. Most importantly, the staff is honest and fair. I like that they pride themselves on being honest. At Excalibur, theyve never tried to trick me into extra services or pressure me to buy something I didnt need. They seem to genuinely treat people the way they would want to be treated, and for that, they have earned my trust and business for years to come.

El
Review №41

Review for 6/5/19 service:This was my 2nd time at Excalibur. Excellent service all around! I called and asked if I should schedule oil change. Was told yes and they had an opening that same morning. Took my car in, got oil changed, and was out the door all within about 30 minutes. Everyone was very polite and professional.Review for first service a few months ago:Great service and quick turnaround! After having really bad experiences at two other automotive shops in Austin, I wasnt sure I could trust any other mechanic. But I trusted a friends recommendation and brought my car to Excalibur. After clearing up a little initial confusion due to miscommunication, I was able to drop my car off that morning and picked it up that afternoon with a nice cool, working AC. And they didnt try to pressure me into any other or unnecessary repairs. Also, when I picked up my car, I met the owner who provided a free oil change card because theyd forgotten to put the glove compartment back. Anyway, it looks like Ive found my new trusty automotive shop. Thank you

Me
Review №42

They have really Nice Staff, they were very polite and made me feel comfortable during the inspection. Inspection was very fast and didn’t take much time at all. Excellent experience!

Ta
Review №43

I would recommend Excalibur to anyone. I drive all the way from Cameron because I trust this shop. Theyre neat and organized and professional. I got my struts replaced on my 2011 Scion TC, and they did it quicker than I had in mind and the price was $100 cheaper than where I previously shopped around. A win win for me. Thanks guys!

Da
Review №44

This review is late coming so I apologize for that. These guys are great, they are professional, courteous, and fast, they are also very personable. We recently moved here from another state, not only were they quick with the inspection, but they gave us a road map on the vehicle registration process in Texas. If we ever have any auto issue, these are the go to guys,,,,thanks again.

Da
Review №45

Good except for a horn issue, said it fixed and checked it out later and it was not working.

Ri
Review №46

I found this place when I did a Google search for places to get a State Inspection for my car and this place had great ratings. And I have to say, they were well deserved. The staff at Excalibur were super friendly! The inspection was great and I didnt have to wait forever to get in. Ill definitely be going back for more inspections in the future and if I ever have any car repairs. Fingers crossed that doesnt have to happen but if it does, I know my car will be taken care of

Mi
Review №47

Excellent serviceI have used Excalibur for 4 yrs on my Audi, Cadillac, and Mazda vehicles. They do excellent work and have saved me time and money compared to the dealership. The leadership shows in each part of the business. Thank you James and Brett for your service and honesty.

Da
Review №48

Went there for a state inspection. While conduxting the inspection they found an issue with my tires and fixed it for free. Really good service. Will definitely return the next time I have an issue with my car.

K
Review №49

I called Excalibur on a Tuesday morning to ask if they worked on Audi cars and if they could take a look at my baby.Michael Lilley was super helpful and said I could bring my A6 right in.They had a diagnosis for me in less than 6 hours and I had it back in front of my house on Wednesday evening.Great service, honest guys, thanks so much!

Ed
Review №50

Excalibur is an honest, top notch locally owned automotive repair shop!

Sa
Review №51

I was dumb and put my inspection off until the very last day. These guys were not only quick, but super friendly as well! The gentleman at the front desk was so kind and very patient with my 4 year old son bothering him every couple of minutes.Needless to say, I will for sure be going back to this place for any if my car needs!

Br
Review №52

These guys know what theyre doing and are honest with you! They found out what was making a light not work from a previous oil change (some wires had been melted but working right before getting oil change at Walmart... Hmm) I definitely appreciate that theyre also reasonable with pricing. Got some good girl scout cookies there when I got light fixed, maybe still available! 🙂(5/6) I am definitely keeping my business with these guys, returned to get car checked for an engine light, and Mike gave me details of what needed work, they are, like I said, honest and reasonable. Thanks again!

Ga
Review №53

Had a good experience with Excalibur for my first time. Repair time was only a few hours and at a very reasonable price. I do recommend this place to anyone needing car repair done.

Vi
Review №54

I love this place. The staff is always nice and friendly. They are the real deal. Very honest and upfront about everything. I know they do a good job. Edit: I came back almost a year later and their service is still top notch. I need my car to last me a while longer and they did everything they could to make sure we were safe and ready for the road. They will be my go-to for as long as I live in Austin.

Jo
Review №55

Took my car in to deal with check engine lights and a burning smell. They found the problem and fixed it in a timely manner. Great experience and I will definitely be going back.

Am
Review №56

I reviewed this mechanic shop a couple of months ago with 5 stars and wrote “trustworthy mechanic,” but I’d like to expand on that review.The first time I needed a repair, this shop repaired it within one day for several hundreds less than a car shop down the street quoted me. Then, I had another issue, and the store manager (owner perhaps?) told me that the repair wouldn’t be worth the expense, after explaining the pros and the cons of the getting the repair.I appreciate the superb customer service and honesty, along with the reasonable prices.

An
Review №57

When I took my car in for a state inspection, the guys at Excalibur let me know about an issue they saw. I just took it in to have them further investigate it further. They were friendly and fair in their pricing. They were able to take care of the repairs on my one day off. I feel better knowing there’s a warranty with the work done and that they didn’t take advantage of me because I’m a woman that doesn’t know much about cars.

Br
Review №58

I called this place this morning to schedule two car inspections. Michael got us on the schedule at set times and got us in instantly upon arrival, which showed that they appreciate us as customers, something very important to somebody with three children under two. Other shops wanted us to wait in first-come, first-serve lines.While I was there, I needed help printing proof of insurance for my registration, which Michael did for me happily. These guys will always get my business!

Ni
Review №59

Been coming here for several of years now and cant imagine having to go anywhere else. The team here is so helpful and friendly! They have always done my work in a timely fashion and within my budget. I will continue to come here for years to come.

Gi
Review №60

Excalibur Auto Repair does a great job at a fair price. They never pressure you in to making costly, unnecessary repairs. If they feel a repair is needed they will give you a time line for when it should be completed to keep your vehicle running safely and efficiently.

Ho
Review №61

This has been the best experience Ive had with any mechanic hands down. They were friendly, upfront and honest. The prices are tight and the shop is clean. They even fixed a minor issue on my car free of charge because they happen to have the extra parts laying around. I will recommend this place to anyone I meet!

An
Review №62

I went for a car inspection after going to 2 jiffy lubes that had no one to do a inspection. As soon I finish giving them my car info a young mas was able to do the inspection and within 15 min i was ready to go. Great service.

Fr
Review №63

I love these guys! They are quick and super friendly! Love local business! Great job guys!

jo
Review №64

Great staff. Friendly. Although I didnt eventually get my car fixed there got a honest diagnosis and they told me some other issues that I wasnt aware of. Honest people. Give you a fair estimate. Highly recommend this place for your repair needs.

SC
Review №65

These guys are good and go up and beyond to give you any detail. They check everything and tell you. Awesome work. Fast and thorough.

He
Review №66

After having a nightmare of an experience with another mechanic I called around town getting quotes and a feel for the mechanics over the phone. After my first phone call from Excalibur I was impressed, though I dont know much about auto mechanics, still I do know what my car is doing and I need the mechanics to hear me out and their expertise to explain things for me. Thats exactly what they did at Excalibur, they gave me the best quote in town, gave me a receipt with the breakdown of repairs. Best of all my car is riding like a brand-new car! This is a no nonsense, very professional, reasonably priced mechanic. You are not going to beat their services or prices. Now I can have some long overdue work done to my car finally!

ni
Review №67

Great service and honest answers! Something a lot of places lack but not at Excalibur Auto Repair! I was so pleased with my experience and it feels good to know that there is still decent people who know what good customer services means. I will definitely go back if ever needed.

Da
Review №68

This place is awesome. I have several vehicles that have had many different issues and all of them solved. My cars all have over 200,000 miles and Excalibur keeps them running like new! I recommend them because of their honesty, integrity and skilled technicians. Dont go anywhere else!!

Sh
Review №69

I took my car in for squeaky brakes. Very basic, told that theres some dust, get it cleaned, everything seems on the up and up. Next day Im driving to work and my brakes go out!! I barely made it safely. Took my car to another mechanic and it turns out that these guys tightened my brakes so hard that they were constantly rubbing and overheated. Are you kidding me? Absolute worst experience. And my BRAKES STILL SQUEAK.

Ra
Review №70

Miscommunication all day with this place. I scheduled an appointment online the night before, for the next day. I didn’t hear back from anyone about my appointment by morning, so I called and was told I had to drop my truck off for a couple of hours. No problem, I live nearby and bike around, so no big deal. Four hours later I called to see how a diagnostic test on my AC and a general analysis of the overall health of my vehicle was going. They said they got busy and couldn’t call me. Okay. I got a call shortly there after, and was given the information I needed with one major exception. I rode my bike back up there and was told he forgot to tell me there was no oil in the truck due to a gasket leak over time. Then I asked if they could do an oil change, as I was past due by a hundred plus miles. I rode back home. Five minutes to closing time, two hours later, I called to see how it was going. They said they got hectic and could just top off my tank with oil or change the oil. I asked them to change the oil, again. I went up there and was told that it was going to be $60. They put synthetic oil in there without asking me. It’s a 2004, and I always get asked. It slipped by me and I ended paying twice as much as I normally do. If just would have been nice to have been important enough to be seen as important as the things that got them so busy and hectic to not communicate and service my truck as initially instructed.

Ro
Review №71

I use Excalibur for a fleet account and personal business. Brad is a great owner who works well with customers. The best thing about the shop is that you can trust them. They are willing to tell you what needs to be done now and what can wait without pressure. Brad is also offering a discount for Emergency Service workers now.

Ju
Review №72

It took nearly 15 years, but Ive found the elusive trustworthy, honest mechanic(s). Seriously, these guys are incredible. You never have to wonder if theyre going to do unnecessary work to make a quick buck- theyre only going to fix what needs fixing. Theyre also fast and affordable. Weve been going to them for years, but they still manage to impress.I dont think Ive ever seen a five-star auto shop on Google before Excalibur, but these guys have earned it.

Jo
Review №73

A great trustworthy place to get your vehicle checked out! They treated me with respect & worked to get my car street legal again making it as pain free as possible for my budget. I would refer anyone here!

Mi
Review №74

Take your car here. Theyre great.

Br
Review №75

Great Customer Service! Other mechanics failed to fix my ac multiple times but Travis and the crew did a great job first try! Take your vehicle here. You’ll be glad you did.

Ja
Review №76

Excellent service. Had my car in for a/c repairs and got it back the same day, at a fair price. James took the time to explain other repairs that the manufacturer suggested, without pressuring me to have them done. I will definitely go back next time I need repairs.

Pa
Review №77

This was the second time we’ve used this shop for a vehicle repair. A year or so ago our car a/c issue was diagnosed, repaired, and completely repaired as promised and way quicker than expected. We recently brought another vehicle with a very concerning noise coming from underneath the vehicle. My husband said the shop was very busy when he just showed up there on a Friday afternoon without calling ahead. Even with a busy shop, Mr. Brad agreed to make some arrangements so he could take a look at our vehicle a little later that same day. Mr. Brad made several efforts to pinpoint the source of the creaking noise. It was even difficult for us to tell if it was a front or rear end noise. Mr James also tried to help Mr. Brad with researching what some of the known problems that might be involved with other similar vehicles. Although running out of time for the day, they still tried to isolate the noise with various lubricant & water techniques, and even tried wrenching a few bolts. Mr. Brad asked me if he could spend more time on with the vehicle to do a more methodical check on suspension at our earliest convenience the following Monday. We dropped our vehicle off fist thing today, and then received a call about an hour later. Mr. James explained the noise, the fix, and the most interesting way they were able to locate the source of the noise. We were very relieved, and even more pleased to learn the fix was minor and not a major repair. We feel the shop treats the customer as if we are the most important part of their day to day business. They were upfront with us when explaining their time challenges, but clearly explained how they could help us in way that took our own time challenges into consideration as well. We feel Brad and James were patient, honest, friendly, and they genuinely took pride in making their customers vehicles right again. We highly recommend this shop for great service and repair. We trust this shop.

Pi
Review №78

Needed to go in for a 40 point inspection and some other maintenance concerns. The reviews are accurate; these guys are really professional, courteous and trustworthy. I would feel good sending my 83 year old grandma here!

El
Review №79

These are the nicest mechanics ever! Not only are they nice guys, they fix it right, for a fair price, with all questions answered. They call you when they say they will, your car is ready when they said it would be ready, They even have good coffee and mags in their customer waiting area. The best!

Ho
Review №80

I went to Excalibur Auto repair for the first time last week and I was very pleased with my service! They gave me honest prices and worked quickly to get my car back to me. Everyone I talked to was very kind and I will definitely be coming back!

Ja
Review №81

They do good work and dont pressure you to do more than is necessary to get your car running efficiently. Fair prices. Courteous and friendly service.

Ir
Review №82

This was my second time going to Excalibur for my Texas State inspection. Excalibur was very professional and efficient. I made an appointment and they were prompt, helpful and I was out of there in less than 30 minutes.As a female, Im honestly tired of being hassled with auto repair shops and feeling taken advantage of while there. However, at Excalibur the professionalism of Clayton was great and I referred all my colleagues at work to him!

Ry
Review №83

This is my go-to auto shop in the Austin area for sure. I came in needing an oil change and asked them to look at the car to see what else I should be getting fixed in the coming months. They were extremely honest about everything and gave me great rates. They even fixed my air conditioning that I didnt have for a YEAR in Austin, so I was very grateful for them to find what was wrong and fix it for an awesome rate. Highly recommend.

TO
Review №84

They were super nice and very informative. They were helpful and super fast! This will be my car fixer upper place from now on. Thanks James! Youre funny, and cute!

Ka
Review №85

Had a great, quick, and inexpensive experience. The guys there are really nice, and have a very inviting waiting area!

Al
Review №86

I have a 2009 BMW 128i and every time Ive gone to Excalibur to get service done, theyve done an absolutely fantastic job and have completed it at a cheaper cost than the competition. One of the first times I ever went in, I had some issues with the plastic undercarriage of my BMW. Not only did Excalibur diagnose the problem for free, but since it was a relatively quick job they even fixed it for free on the spot.Really cant say enough about the entire staff here. I CAN say that I wont bring my vehicles to anyone else!

Sa
Review №87

I agree that Excalibur is very fairly priced. In fact for the quality of service that I received I left feeling like I got a great deal. Very professional. Nice clean waiting room with TV and computer, books and magazines and an awesome couch.

Ma
Review №88

These guys are great. Took good care of my daughters car. Highly recommend

Ke
Review №89

What can I say? These guys are great! They are very reasonably priced and they do excellent work. This review is only describing one of several visits Ive made to Excalibur over the years but it might as well be about any of my visits. I will not be taking any of my cars to any one else for as long as Im living here.

Ma
Review №90

Ive been taking my car here for about a year, and they are always professional, honest, quick, and fair. They do awesome work at fair prices, and I trust their work. Ill continue to take my car here as long as I can.

To
Review №91

I was in maybe a month ago for multiple issues I needed fixed. They really worked hard to save me money. They found a technical service bulletin for a faulty part in my car that was causing one of my issues and tried to help me see if I could get the part replaced from a manufacturers service station for free. I also needed a battery replaced and they found the battery was still under warranty so they got that replaced for free. They hate losing business, especially if its price. I had a lot to get done so I called around to compare prices, found a service station that was a bit cheaper. I wasnt gonna say anything to them, but they pried when I wasnt getting everything fixed there. Since it was around the holidays and my car was already there, they matched the price I was quoted at to make things more convenient for me (also so they wouldnt lose business but hey, it was still nice). Would definitely recommend.

Mi
Review №92

Very fair and honest shop. James was great to work with through the repair process. Kudos also to the mechanics involved for a job well done. Like fellow poster Pierce Ingram, Id trust my 90 year old Dad stopping by this shop.

Su
Review №93

My experience with Excalibur has been great. They are no-nonsense, efficient, clear, and professional. They are friendly without being pushy and direct about options when it comes to what to do beyond regular vehicle upkeep. I would highly recommend them to anyone looking for a trustworthy auto shop.

Fe
Review №94

I had the most awesome experience at Excalibur Repair. Not once but twice they fixed this plastic thing that was loose under my car and rubbed against my tire. Clayton wouldnt even charge me. My friends, Nancy and John recommended me to Excalibur Auto Repair and from now on they are my people! I have a 2003 Camry so I know they will be able to help me keep it going for at least another couple of years. I highly recommend them.

ad
Review №95

Good mechanic. No BS. Reasonably priced. Professional and friendly.

Ja
Review №96

Long story but worth the read.I waited until all of my repairs were done for a month before writing this review. My Ford Escape experienced some trouble with the brake sounds and had uneven tire pressure which was causing lots of upkeep. The noise was startling so took car to Firestone near my house. They had their engineer drive and verify the problem with my car and deemed it unsafe to drive, even though I had driven my car there. They quoted me 3,000 dollars for a part that did not match the description so looked at other shops that could help. I saw Excalibur and they were willing to take a look at my car and advised me on what they thought.Firestone refused to release my car because it was unsafe to drive. I threatened to call the cops and they still refused unless I signed a waiver releasing them of any pending lawsuits. I refused and got a tow truck to get my car to Excalibur. I even recorded audio of the Firestone employees with their advice and false recommendations.Excalibur went OUT OF THEIR WAY, drove to Firestone to be an advocate for me, ensure I was taken care of. Worked with me through the next few days to get the correct diagnostic, correct part, and quick turnaround. all for 2,000 less than I was quoted.It has been a month and a half and my car is running perfectly for a much more effective fix than Firestone was advising. Best car repair service I have experienced and have just moved to Austin so will keep with them for my car needs. If anyone has any questions on my experience, please use me as a reference or reply with questions. 100% recommend them for anything you need or even need a quality second opinion.Good luck.

Da
Review №97

All of the excellent reviews are true; this is my new go-to auto shop in Austin. Great service, prices, and they are very open and honest about any work done. A great experience and a great business!

Ai
Review №98

Let me tell you, these guys know what theyre doing. Great, friendly customer service with knowledgeable and straight forward guys. I have brought my dinky little car in at least three times already (three different problems with it) and every time Brad and his team never disappoint. I tell them what issues Im having and theyll diagnose the problem. Then theyll explain to me what the gameplan is and will update me every step of the way. Even with something as simple as a state inspection, or with something a little more detailed as replacing a tie rod, they will always try to make sure that we are on the same page and ensure that I understand what they are doing to my car and why.Because they consistently do a great job with their work, often times they are fully booked for the day. I would recommend you make an appointment online or over the phone ahead of time, otherwise they may be unable to accommodate you last minute if you walk-in.Anytime anyone asks me for a shop recommendation, I refer them to Excalibur!

Lo
Review №99

We love this place. Theyre professional,honest and super fast. We dropped our car off, went to work and shortly afterwards, they call and tell us our car is ready. Wow. We have never... EVER had any of our cars serviced so quickly.This could have been a stressful ordeal, but James was so nice, it disarmed me.Thanks so much, we are loyal customers.

Ke
Review №100

I would first like to thank everyone at Excalibur for their services. Right from the first phone call they made me feel very comfortable and welcomed. This was one of my best experiences with a auto garage that I can think of, made you feel like family.The job, they did not try to sell me something I did not need. The problem was fixed in a very timely manner at a fair price. Everything that was done exceeded my expectations.I look forward to being their customer for a long time.Thanks again - Kevin Cobb

Information
34 Photos
100 Comments
4.6 Rating
  • Address:8701 Research Blvd suite h, Austin, TX 78758, United States
  • Site:https://excaliburautorepair.com/
  • Phone:+1 512-454-3733
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Auto tune up service
  • Car repair and maintenance
  • Oil change service
  • Vehicle inspection
Working hours
  • Monday:7:30AM–6PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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