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The Retrofit Source Inc
2281 Defoor Hills Rd NW, Atlanta, GA 30318, United States
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The Retrofit Source Inc
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Jr
Review №1

I had one of the best experiences in the costumer service industry today. I spoke to Christopher G to let him know a recent order was not going to work out. He not only acknowledged my issue, but he assured me he would be able to help without a single question asked. I don’t usually take time when I have great experiences with support. But for this level of professionalism and support, I feel like the least I can do is repay this courtesy with the same kindness and respect that was given to me. Because of this experience, I will always purchase my automotive lighting needs at TRS. Thank you so much Christopher!

Mi
Review №2

Ive had good luck with these guys. Ive had items ship out quickly and the only time I had an issue they fixed it for me immediately via the chat on their website. Thanks!

Ka
Review №3

Their customer service is always so on point, employees are very friendly and efficient in getting me my retrofit supplies as quickly and easily as possible. Love them!

Mi
Review №4

What an amazing company customer service is always on point very helpful amazing quality products never disappointed overall I highly recommend this company to anyone wanting to upgrade on lighting TRS ROCKS!!!!!

Ch
Review №5

The age old saying dont knock it till you try it stands out here. I have been a customer of TRS for years and yes I havent had any negative vibes as of yet. I am here to say if you do find something negative please reach out to them. The whole team I assure you will change your mind. One by one we can all make this world a bit brighter quite literally 😎 you cannot go wrong with this team. Hope this helps at least a single person!

Lu
Review №6

Parts are excellent quality, customer service not so..Ordered a light bulb for my pickup truck based on their website bulb selector guide and when I received the bulb it was the wrong part. Well though they offered to exchange the part, The retrofit source expected me to buy the return label. Bad customer service especially when it was an error on their website’s part. Ordered a few items including entire HID projector retrofits through them over the years and will definitely not be ordering from them again. Amazon carries most if not all their light bulbs at the same price and offers free returns.

Ty
Review №7

These guys are great. They discontinued the projectors i wanted right before ordering but agreed to sell me their last few sets at a discounted price. The projectors worked out perfect for my set up and retrofit helped me through out the whole process.

T
Review №8

Called customer service spoke to Genecis, she help me get right away with the replacement bulb.Love the personalized service and care.Been a customer for retrofit for many years and did few diy E46 projects . Very satisfied with Retrofit products and again thanks Genecis.

Ja
Review №9

Visited their showroom shortly after Christmas 2018 to pick up some parts I needed for a Dodge Ram Mini H1 Retrofit. I was in and out in less than ten minutes with all the parts I needed. Customer service was excellent and the gentlemen I spoke with (name unknown, unfortunately) was EXTREMELY knowledgeable. He gave me some great install and alignment tips! The quality of the parts were astounding to me. The Mopar harness was of unrivaled quality and worked seamlessly. Really made the retrofit easy. Everything turned out great and I have been trying to convince everyone to retrofit their headlights after seeing the difference.

Ga
Review №10

I have bought several things from TRS and the quality is always top notch. The last set of headlights that I bought for my 2020 RAM 3500 I did end up having two issues with them at separate times but both times the customer service was great and my issues were resolved quickly. Thanks again TRS!

Bu
Review №11

Had everything i needed and more.. Customer service A1 not juat saying but either i made a mistake or computer but the rep. Made sure i had everything i needed and would work and my headlights housing was aftermarket and they helped me find a solution and even asked some other ppl about the issue inwas having..went above and beyond to make sure i was happy and everything worked. Thank you TRS 4 all yoir help.

A
Review №12

Retrofit source has been I of the top lighting company for all of your automotive lighting products when youre looking to get custom built headlights this is the place for your product ♥

Fa
Review №13

I used to love this company but theyve become extremely frustrating to deal with over time. I guess customer service tends to fall off as a company grows in size and success.

Sc
Review №14

Great source for high quality lighting kits and original (not Chinese-knockoff) lighting products (e.g. OSRAM, Philips). I happen to live in Atlanta and drove to their HQ. I did a walk-in purchase, and the staff was awesome to do business with. Will definitely be back.

Ad
Review №15

Hands down best lighting on the market! Not only do they look good! They are functional! The web is flooded with sharp looking headlights but they fail in a lot of key factors one of them is durability! Wouldn’t go anywhere else for my lighting needs!

Cl
Review №16

These guys have some of the best customer service Ive ever encounter. Phone calls and emails immediately answered. Mike H. was especially helpful via email. Give that guy a raise! They took plenty of time helping with the install as it was my first time doing headlights. Great company! Highly recommend!! And their prices fairly reflect their products and customer service

Ja
Review №17

Ordered from TRS and everything arrived in pristine condition in a timely fashion. Shout out to Miss McKinleigh of support she is awesome also.

Ka
Review №18

These guys are the best at automotive lighting. People from around the world order from these guys and its well deserved. I walked in and the guy was very informative. He helped me with all of my issues and included some spare parts for me which I didnt expect to need but when I got down to it I really did.The previous owner of my vehicle never installed locking rings on the projector housings and when I took off my hid bulb my projector just fell through. Luckily I looked in my box and the guy had supplied me with spares!They really do care and are experts in their field. Im just glad that they are located locally in Atlanta for me.

An
Review №19

Love love love. This is the only store I will purchase headlight retrofit and components from. I know that I am receiving quality products when I purchase from The Retrofit Source. I just finished up my D2S Mini 4.0 Projector retrofit into my 2011 F250 which previously has standard halogen bulbs.

Ma
Review №20

I purchased a set of bulbs in Dec of 2018 and one of the bulbs recently began to fail. I sent an email to the support dept and within minutes I received a response and the bulb was covered under warranty with NO HASSEL. Great customer service and great guys that stand behind their products!!!

Ke
Review №21

I love everything about this kit. Right out of the box I could tell the difference in quality and build with other HID kits I’ve used. The installation guide was also very helpful and easy to follow. 10/10 would buy again

Wi
Review №22

Purchased morimoto mini H1s to do a retrofit on my 13 Hyundai accent. Retrofit was not the easiest but pretty straight forward. Quality was top notch and the cut off line, flicker, and light output is amazing!!!! I will never own another car without a bixenon retrofit ever!!!!

Ri
Review №23

I purchased the Morimoto F150 XB headlamps during the Pre-order. Received them today and installed them, the installation went very smooth and the headlights are beyond exceptional. The quality actually seems better than the stock OEM and they look amazing, the DRL in white is incredible and gives my F150 a whole new look. Customer Service was exceptional, product exceptional, installation was easy, I cant say enough about how much I already love these lights.

Vl
Review №24

Fit and finish are perfect. Great output. The install was straightforward and worked like OEM. The option to disable sequential turn signals is excellent too. Not sure why anyone would though. They look awesome.

Sc
Review №25

I couldn’t be happier with TRS! The Morimoto mini H1 retrofit turned out great. It’ll be great being able to see at night in the 2g Ram. I can’t wait to retrofit the e39! Thank you TRS!

St
Review №26

AA Incandescent mag light is brighter than both LED fog lamps together. Returning brand new items gets slapped with a 20% restocking fee, this includes any free stuff from codes! Beware!!!

Is
Review №27

Im very happy with the service I got from Christopher G, he got my problem fix quick fast and easy and got it ship the same day. I really appreciate the great service!

Le
Review №28

This place is AWESOME!! Always have the parts that I need, excellent customer service and they take care of RDE Customs at all times. We are proud to be Authorized Dealers of this manufacturer

Ji
Review №29

As others have noted they filter reviews. Their customer service is very responsive unfortunately it is to say that while theyre very sorry they cant be of any help.I wouldnt buy anything from this place again. And be advised they have multiple storefronts - I believe at least one other is headlight revolution.

Ji
Review №30

I called the Atlanta phone line tech assist on Monday November 23 at 12:20pm. I held for 28 minutes while listing to the same on hold RAP song over and over and over and then gave up. Very impressed with website and YouTube videos, however I do not wait this long to spend my money with anyone. Maybe management needs to get on the phones, something is wrong.

Ém
Review №31

I ordered a few adapters to complete a headlight conversion that I did, Product came in in a reasonable delay, very well packaged. Product quality is very nice. I recommend sending them a message on their facebook page if you have any inquiries or a question, the service is excellent and they provide a fast response!

Je
Review №32

Deformed lens on Morimoto D2S square projector. This appeared to be a manufacturing / casting issue on their new revision. It happens, thats what returns are for, and I elected for my standard round kit. Customer support was terrible. No update to ticket, had to call after 2 business days elapsed. Upon call, despite no ticket update, I was informed that techs looked and told me deformation was normal. I asked why their stock images to not reflect deformation. No response. Had to pay return shipping. Upon asking to reference my past orders, they could not locate any. Good to know if any of my customers wants a warranty return, as my records are more comprehensive then theirs. The company was just bought out, and could not expedite a replacement. They would be moving warehouse for 3 business days. Ive shifted my ordering to HID Kit Pros. Same prices, same (better?) product, and cheaper shipping. Their team expedited shipment within 2 hours, and I had my replacements in 2 days. Customer service is everything!

Th
Review №33

The ordering and pickup went very well.The relay that I ordered installed quick and smooth

Th
Review №34

Why doesnt anyone ever answer the phone? Almost 45 minutes waiting and nothing! And why so many 5 star reviews by people with only 1 review? And why do you have another company doing headlights (headlight revolution) with same address? They dont answer the phone either! Seems extremely shady to me!BUT THANKS FOR KEEPING ME ON HOLD SO I COULD READ ALL THE NEGATIVE REVIEWS! SO MANY CUSTOMERS GETTING THE SHAFT!!

Ne
Review №35

I been shopping with TRS for many years, due to their high quality products as well as their customer service I continue to come back.I would highly recommend anyone who is the market to upgrade their lights, to check ou Theretrofitsource.

Ju
Review №36

Best money spent on headlights ever! Super bright very high quality!!

Vi
Review №37

These guys are all about quality, and their attention to detail and no compromises attitude reflected in their products are second to none. I got a set D2S 4.0 projectors from them, and Im excited to see again. Thanks TRS

go
Review №38

UPDATE !!! Mike at the location makes it better by being a great help and I went to swap the blue for white license plate light and he was great and knowledgeable and I only hope this company organized better than what I had to dealt with in the past and I got mike because I sent an email through customer support and he had answer my email very fast and accordingly and thanks again mike

Da
Review №39

The Retrofit Source filters reviews on their product pages, so beware that youll only see the positive ones show, not a single negative one.Just like this other customer, I wrote a fair and honest (but negative) review of a product to inform other customers, and they simply did not publish the review. So they have forced me to post here where they arent filtered.The Morimoto Motocontrol harnesses use cheap connectors with gaskets that are not properly sized to the ga of wire, so they have big gaping holes for moisture to enter, and cause corrosion. Ive had two sets of these harnesses fail on me now, and both times I lost my headlights entirely. Super super dangerous, and extremely lucky I had a full wiring kit with me, so I could custom hardwire the ballasts straight to the battery to regain my low beams for the ~2hr drive back into reception. If I didnt have this with me, itd have been an overnight on the side of a winter road in -25C... and major lawsuit territory if the failure had caused an accident.The worst part? This is a well known failure point, and hasnt been corrected for over 4 years now. When asked, TRS denies this being an issue at all, and this was the reply: (unacceptable reasoning, just fix the damn issue like any reputable manufacturer would have done within a few months)There are no plans to change or redesign the wiring harness at this point, so any that you order will continue to be exactly the same.Aside from filling all the open/exposed electrical contacts with dielectric grease to further keep water out, theres not much else that can be suggested.Photos: First two are a brand new harness in Oct 2018 showing the gaping holes in the gaskets, the other photos are of the corrosion on the contacts that this flaw allows to occur with moisture sitting in the connectors.

Lo
Review №40

When I got my package it was high quality products one of the best well packaged ive ever seen and the halo rings were really high quality too with all the other stuff that came with my H1 projector system

Ju
Review №41

I’ve shopped all over for upgrades headlights with no luck at all, buying and returning and bickering with sellers. Came across the guys at TRS and BAM!!! First try and we’re in business. Fingers crossed everything stays in working order (my luck sucks). Quit fooling with the rest and give your time to the best💪🏼

El
Review №42

Busy location with very limited parking. Shopping experience was good.

Tr
Review №43

Very helpful sales staff

N
Review №44

I wish I could give them 10 stars. Not only are their products great but if you do need help, their customer service is second to none. And they stand behind their products.More companies need to follow this model.

Ec
Review №45

One of the best after-market lightning supply company. ❤️😜❤️😜❤️😜❤️

B
Review №46

EDIT: called to get my replacement warrantied parts sent out and they were very helpful and quick to get them out the door.Customer service is great just frustrated with morimoto products in general. Shouldn’t have to buy two sets just to have a backup in case this happens. Unreliable ballasts but build quality of all of their stuff is top notch.Disappointed with the specific setup, had for a year and so far the igniters melted, and then one of the ballasts crapped out. It’s specifically wired for the hids so I can’t even use halogen when I wait to hear if morimoto will cover.Set was sold and put together by a retrofit rep.

De
Review №47

My parts are already out for delivery within 4 days of ordering even during this pandemic! I incorrectly entered some information during the ordering process and they gladly fixed it the next day! Their customer service is great and quick to respond. I would definitely buy from them again 👍

Au
Review №48

These guys are awesome, I had some questions I needed answered before placing an order and they were there with answers for every one of my questions VERY QUICKLY. Very knowledgeable staff who were able to get me what I wanted. Highly recommend these guys 👍🏻 Just waiting on everything to be delivered now 😁

Ja
Review №49

Awsome costumer service. I had a ballast go out and it was till under warranty so I hit the up and they shipped done out me me free of charge. Love these guys!!

An
Review №50

Tyler has been super helpful each and every time I’ve contacted TRS. I will continue to get all my projector parts from you guys. Thank you for the quick email responses and customer service.

Ch
Review №51

The Retrofit Source is the perfect place to shop for all of your lighting needs. I have personally used them multiple times and I am never disappointed in their products or professionalism. Top tier business with top tier products! I would highly recommend!

AD
Review №52

Best customer service experience around, Tyler at TRS made it possible for someone with no experience to flawlessly don’t a full retrofit.Other companies need to take note on their customer service, best I’ve ever experienced.

Br
Review №53

I had a lifes best customer service experience over the last 2 days with Jay Sullivan at The Retrofit Source. I have been eyeing some new LED headlights for my truck for about 6 months now and found them at a reduced price at a competitors site. Having worked with The Retrofit Source for my tail lights, I wanted to pass my business their way this time too, but their price was higher. I passed on the price I had found and asked if they were willing to match...Jay did much better than that. He gave me the option of a discount and free matching LED fog lights, or a larger discount for the headlights alone. I ended up getting a better deal than the lowest price on the market and free 3-day shipping. Im super pumped with these guys and encourage you to give them a call or email...you wont be disappointed!

Ma
Review №54

I tried to post an honest review of my experience with their morimoto D3S bulbs, but they apparently want to block any negative reviews. That dishonesty is even worse than the bulbs were in my opinion. This place used to be reputable, but apparently going big time has started ruining that for both the business and the owner.Here is the exact review I attempted to place on their bulbs (which originally was 2 stars)Unfortunately after being a morimoto customer for years I have to say I cant recommend these bulbs.The first pair I got for my 14 Charger had the hot spots significantly lower and to the left of the original osram bulbs. I reseated them multiple times and tried them in a pair of acme projectors that I bought from trs, and had the same exact result.Trs sent out a second set of the bulbs and I had the same exact issue with those. While trs had no problems sending replacements and ultimately giving me credit towards some new osram bulbs (which line up fine in all of my projectors), they dont seem interested in figuring out why I got two sets of defective bulbs.I used to trust and recommend morimoto bulbs, but after this I just cant anymore.

Ka
Review №55

Great customer service. I bought the 2stroke 1.0 LED lights 3 years ago from TRS. Unfortunately after a couple months they both had problems and went out; must’ve been a defective pair that got sent, it happens. They quickly sent me a replacement pair and those were great. About a week ago one of the bulbs went out on me and I emailed customer service to see if anything could be done. Turns out my warranty was up but they sent me a replacement pair anyways and even upgraded to the 2stroke 2.0’s. Awesome customer service & great company. Will always get my lights from them.

Ni
Review №56

The Retrofit Source has been nothing short of amazing! Their customer service has been so responsive and helped me through all my issues.Ill definitely be back for business.Thank you TRS for the wonderful experience

Be
Review №57

The order and the shipment came quickly. The only reason I would give 4/5 starts was because the guy on chat gave me some misinformation about the products being sold. So it was hard to feel like I was getting what I needed accurately. Im about to setup my truck with the H1s so we will see how everything goes! So far Ive been super impressed with the shipping and response.

Co
Review №58

I ordered the Morimoto Elite HID kit from TRS and was thoroughly impressed! I contacted TRS to find out exactly what I needed to get started and they were very helpful, and also helped me pick out some reverse bulbs as well. Good customer service and good products!

Ch
Review №59

Great place for all of your automotive needs, I needed an adapter harness for my Subaru HID lights and they had exactly what I needed. The shipping was fast and their prices are great. If I need anything else I will definitely get it from them!!

Br
Review №60

I highly recommend this company for all your retrofitting needs. I called them and they were more than helpful to make sure I got the right material to get the job done. After my order was placed I was shocked to see that it came in the mail in only 2 days. Quality products and very good customer service!

Tr
Review №61

I purchases xenon HID upgrade kit for my 2017 Kia Sorento & they delivered very timely & the kit fit great. I did have a dim lamp straight out of the box & I contacted them & they promptly sent me a replacement lamp which work great. They made the exchange process supper easy, I just had a to send an email with a picture of the defective lamp that they wanted disabled in a certain way. After that case closed. I highly recommend.

Ia
Review №62

I purchased a pair of LED headlights and had to warranty one of them. The process was very easy and the replacement arrived quickly. It is installed and working as it should. Thank you to Jaylen for all of the assistance.

Ar
Review №63

The design of the website lets you put together the exact kit you need, and lists compatabilities right then and there for you, eliminating the dreaded hunt for parts with 100 tabs open that youre used to. The quality of everything I received was excellent, with wonderfully thought-out packaging. Everything came in one box, making it trivial to move things between my workstation and my garage.I ordered parts for a full HID projector retrofit with some LED accents, and Ive had no issues with the new parts. Ive been running the new system for about 4 months now and I love it!Already convinced a buddy with his own project car to use The Retrofit Source for his lighting needs, once he gets to that stage.

Ro
Review №64

I ordered a set of Morimoto LED assemblies for my C6 Corvette. They shipped the lights quickly and I had them installed in not time. The videos and other data they have online is exceptional. I could not be happier with the product and their support.

Ma
Review №65

Everyone that I have come in contact with through email or phone has always been super helpful. I have always talked to my coworkers friends and families and have sent them their way, they have a great selection of lights and accessories to keep the loghts going strong, thanks as always TRS!!!!

Qu
Review №66

I bought the H11 elite HID kit from them and I can tell you they have the best customer service. During installation, Mike and Neil helped me with grounding issue and I was able to get my light working within minutes. They even offer to give me replacement parts if my part go wrong. You should buy from TRS for first the amazing customer service then the great quality product.

De
Review №67

Got some halo prisms from here and am honestly impressed! The quality of the product is amazing overall and didnt break the bank. Also the product shipped pretty quick, in 3 days. Overall very pleased with this company and the products they offer!

Ju
Review №68

The Retrofit Source did follow up and went out of their way to ensure I was happy with the items I purchased, as well as getting the items delivered to me as quick as possible.

Je
Review №69

Awesome customer service. Love doing business here! Always helpful if you call for advice and they back their products.

Em
Review №70

YOU GET WHAT YOU PAY FOR, AND THE HEADLIGHT ASSEMBLIES I GOT FOR MY 2010 SILVERADO WERE PERFECT. NO ONE ON THE MARKET MADE A GOOD QUALITY OR GOOD LOOKING ONE IMO.

Sp
Review №71

Customer service is great. Always sending me in the right direction. Helpful in diagnosing problems and getting the right parts when needed.

Ry
Review №72

Had a set of h11 LEDs for about a year and a half. Had a bulb burn out today. Emailed them about and it and they sent me a replacement same day no questions asked! Great, easy to work with guys that stand behind their products.

To
Review №73

Great products and customer service! These guys have grown into a rather large business over the years and it’s great to see they still take care and service everyone just like the early days. Keep up the great work!

Be
Review №74

I ordered a HID harness online and was able to pick it up at the store 2 days later. I chatted with someone on their website and they were very responsive and helpful. The harness was of great quality compared to others and the pricing was competitive. Will be using them again.

Ha
Review №75

Ordered the acme h1 super retrofit kit for my 01 f150 xlt super-crew. It came within the allotted shipping time and the install was straight forward and the equipment works great. The projectors are a 200% improvement to the original headlights, and are actually better than the stock projector on some of the new (2016+) vehicles and the kit that I ordered was the most basic kit they offer. I have no doubt that the higher end kits are leaps and bounds above the rest.

Je
Review №76

I wish I would have read these reviews before I purchased. Sub par customer service and I just hope my parts all work if I ever receive them. Glad that I choose to pay for fast shipping. At least they told me that they wish there was something they could do, that made it all better. Beware and good luck if you choose to do business with them.

Th
Review №77

Good luck getting them to answer the phone or call back. Paid for 2 day shipping, 3 days later they still hadnt shipped anything. Simply wanting to cancel the order I am an hour and half in waiting for a call back. No email reply, the live chat on the website is offline. Certainly dont see the great customer service they claim.

Za
Review №78

I ordered both the HID kit for 2014+ GMC Sierra as well as the XB LED fogs, the products are excellent quality and the install was very straight forward. Around a year later I had an issue with a HID Ballast not always firing. Jaylen at customer service was fantastic to deal with, they helped me diagnose the issue and got a replacement part sent out ASAP. Even waived the shipping fee. I can’t recommend them highly enough!

Di
Review №79

Absolutely THE place to get your HID solutions. Their products are fantastic, they pay a great deal of attention to the quality of inventory they carry. I recommend them to all my friends and family for all products related to lighting. Ive been a customer for almost 6 years now and Ive never looked anywhere else.The main and most important thing here on top of the product quality is the customer service. Matt and his team are always there to help and respond very quickly to emails and phone calls. They always go out of their way to satisfy the customer from their warranties to the custom headlight part requests.If you need HID parts, BUY FROM HERE!!! You will NOT regret it

Ju
Review №80

Great company to purchase from and work with.... ordering online was easy, shipping was very fast, and the product arrived without a hitch. We installed them in one of our two vehicles same day they arrived, and will be ordering a set for the other vehicle. Lights are bright, easy to install, and exceeded expectations are far as being a quality product.

Ma
Review №81

Incredibly helpful support staff, very quick shipping, and top quality products. If you’re looking for any kind of lighting upgrade this is the place to go!

Ia
Review №82

Ordered a Morimoto HID kit and it’s exactly what I was expecting. Was boxed nicely and fairly quick shipping.

Jo
Review №83

Do you want the absolute best lighting for your vehicle? Dont look anywhere else. The guys over at The Retrofit Source know their lights. Whether youre just looking for something that will improve your night time visibility, or wanting to do a SEMA quality headlight build, they have you covered!

mi
Review №84

I orders some switchback bulbs for my pickup, I installed them on a Sunday night both working fine, Monday night rolled around and I was leaving for work and walk towards the front to take a picture and noticed one was out. I went through checking to see what it was..cake back to be the bulb..I tried contacting this company for a replacement or find out what can be done, took them several days to respond! We emailed back and forth for a couple days, they wanted my address for shipment and I’ve heard nothing back since!!! NO REPLACEMENT!!! Now they won’t even email me back...$45 a bulb and lasted less then 24 hrs....I gave up on this company and went with someone else!!! Satisfied with the same product and half the price!!!

Be
Review №85

Got my HID kit from TRS, and it has worked perfectly! I even emailed beforehand to make sure I ordered exactly what I needed, and their customer service is top notch. Would definitely buy from them again, although everything seems to well made I feel like I wont have to.

mu
Review №86

Excellent customer service with quick replies and solutions.Best deals online for Morimoto products.

Ma
Review №87

Ive made multiple orders with these guys. Shipping was always on time, customer service was above and beyond, and the prices cannot be beat for bleeding-edge automotive lighting technology. Looking forward to doing more business with them, wish I lived closer so I could pick up new products instead of waiting! Arguably the best and only choice for premium HID components as well as high performance and accurate LED lighting.

To
Review №88

Literally *the best* company for LED / HID retrofit parts and accessories. Have purchased though them multiple times and their customer service is second to none.

Ja
Review №89

The lights are great but the customer service is terrible. I emailed them 11 days ago and have not received a response. I paid $95 for next business day shipping, because both of my headlights went out, and it took 4 days to get to me. That seems ridiculous to pay that much and have it take 4 days.Update: They finally contacted me and refunded the shipping 14 days after the email.

Lo
Review №90

Terrible customer service. Unable to reach the company. Ordered a headlight kit and everything came but the bulbs. Worst company I have ever dealt with.

Ma
Review №91

Came to Atlanta to visit family all the way from Michigan. I had a defective fog light and thought I would go and stop by and see if they can help me out. After checking my ticket number they returned with my part in minutes. Was a great visit and got great customer service by a gentleman named Nate. The showroom was very cool as well. They have such amazing quality products which are worth every penny and fantastic customer service. Unbeatable.

Jo
Review №92

I had a set of TRS HID systems in my custom lights a couple years ago. Since then I got a new vehicle and was trying to find he cheap choice from amazon before realizing you cannot replace quality and performed, or customer service with a $$ amount. After getting my HID system you can immediately understand their worth due to quality of manufacturing and performance. Great product and well worth the money!

Br
Review №93

A++ for this company. I recently completed an online order for an HID kit. I ended up ordering an incorrect optional part for my car. I called into their office and it was THE MOST hassle free RMA/exchange Ive ever dealt with. The representative was extremely friendly and helpful. I would 100% recommend doing business with them! In addition to their great customer service their products are top of the line as well.

Bl
Review №94

Great customer service and product support! My 2 year Morimoto Halogen to HID projector conversion lights failed while out of town. Fortunately I had my original H11 halogen bulbs in the vehicle and in 5 minutes had them back in the projectors and working. I emailed TRS (it was a weekend) and they sent me a couple diagnostic videos Monday morning. I email back that it looked like the ballast died, they sent me a new Ballast and igniter free of charge (including free shipping). I Installed them & the HID lights are working again. I couldnt ask for customer service or support!

Er
Review №95

Read thru these reviews carefully as they tell the true story. If your product works-good for you, but if you have issues youre out of luck. They do not stand behind the product if theres an issue (again read their reviews). We have had two kits we basically had to eat and switch the customer into other brands in order to provide our customer with the service they deserve. Both of these kits failed in very short order ( one bad out of the box). Good luck if you buy from them- youll need it.

St
Review №96

Purchased a HID kit that had a few issues. Attempts to process a warranty claim is like pulling teeth. I am sure tech support is great, but the warranty / return process is the worst I have ever experienced. Even if you can get it done, any money you are owed will take like 2 weeks to get back for some reason. My suggestion is if you need to do a warranty claim for a simple part, just buy the part you need from Amazon and get it the next day vs spending a week discussing it with them and more weeks waiting to get your money back.

Ru
Review №97

After years of dealing with sketchy cheap automotive lighting companies, I am very glad I ran into the retrofit source. I purchased a morimoto HID kit for my 2014 GMC Sierra a couple of years ago. The product was great and buying it was even easier it came in very nice packaging and easy instructions to follow. Recently one of my ballasts stopped working and the warranty department at the retrofit source was a no-questions-asked five star experience. My service provider Ralph was very insightful and very hand on throughout the whole process. You wont be sorry for going to these guys for any automotive lighting products. Thanks guys!

Jo
Review №98

I purchased an HID system from TRS about 4 years ago for my GMC Sierra. Both lights went out unexpectedly and Jason Slicer with TRS really worked hard to get me back up and running as quickly as possible. Their product is excellent and priced very well. The customer service far exceeded my expectations.

Dr
Review №99

Bought a set of morimoto 2.0 2 stroke lights. Great product so far. Shipping was fast. Overall satisfied

CG
Review №100

Had an issue with an igniter which was under warranty. Spoke with AJ and he was very helpful and resolved my issue without any hassles. TRS always delivers and leaves us happy customers. THANKS

Information
97 Photos
100 Comments
4.5 Rating
  • Address:2281 Defoor Hills Rd NW, Atlanta, GA 30318, United States
  • Site:https://theretrofitsource.com/
  • Phone:+1 404-220-7940
Categories
  • Auto parts store
  • Auto parts market
Working hours
  • Monday:Closed
  • Tuesday:10AM–5:30PM
  • Wednesday:10AM–5:30PM
  • Thursday:10AM–5:30PM
  • Friday:10AM–5:30PM
  • Saturday:10AM–5PM
  • Sunday:Closed
Service options
  • In-store pickup:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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