So far the only good thing I can say is the cheap tire price. Went to book an appointment online since there was a special deal.I couldn’t book online so I called and made an appointment. Thankfully they were able to get my car 2 new tires on the same day. However… I was quoted an hour long wait….It took them 4 hours. I also paid for an alignment which apparently was not done. The TPMS light won’t turn off even after adding air and the entire car shakes went I hit around 50mph.

Genuinely beside myself from my experience today. Today (10/25/21) I came in to get two new tires put on my car. We asked (three times) to put the new tires we purchased a few months ago in the back and the brand new tires (the ones we were purchasing today) in the front. We said this TWICE before the service began. As we were checking out we confirmed that our request was completed. They informed us “that he messed up” and that we would need to wait to get the problem resolved. Another 30-45 minutes go by and they say the job is done. I get home and realize they NEVER PUT NEW TIRES ON MY CAR. They took the tires I purchased a few months ago in the front and my old tires in the back. I was charged over 400$ for them to basically move my tires around. To top that: I also informed them that I’d like my windshield wiper fluid filled which was billed to me. That was never completed either. I would advicenot to come here because this was a complete scam.

Tiffany and Sheila made my day. They were able to squeeze me in and assist me with and oil change. I work in hospitality industry and these two displayed excellent service. I’ll definitely will be returning for my next oil change

Tiffany is the BEST! Mavis and Dekalb Tire hooked us up with the most efficient and accurate service! Can’t wait to use them again when the inevitable happens!

5 Star service!! The best. Very personable staff and went above and far beyond to ensure my satisfaction. Special shout out to Tiffany for being so nice and helpful

Great customer service! Tires were installed earlier than they communicated, which was awesome despite how busy they were. I’m so glad I chose a local spot over discount tires or Sam’s club.

My partner and I were on our way through Atlanta to Jacksonville, and discovered our flat tire mid afternoon, after a snack run at Trader Joe’s. ALL of the front desk employees were extremely kind and replaced our tire in record time - we were able to make it into Jacksonville before midnight. We are especially indebted to Jonathan, who evaluated the tire and worked hard to help us stay within our (small) budget. He made the whole process easy and was so personable and encouraging. We enjoyed the chance to explore the city and eat some fantastic tacos while we waited. All in all, an excellent experience. Many thanks to Dekalb Automotive!

This is Reggie I was just at the store today to get my tire fixed and a wonderful, very cheerful lady name Tiffany helped me and was very helpful. The service was fast and also affordable. Thank you Tiffany for making my day!!!!!

Excellent service and very pleasant staff. The lady at the front desk was extremely helpful will definitely be returning

John was amazing in taking care of me today. I needed a new battery desperately so I could make the trip to Charleston. Thank you so much for your help I appreciate you!

Tiffany,Wyatt and the whole team are so nice and helpful. They fixed my car and handled all of my issues in a satisfactory and timely manner. They are great at what they do and extremely nice. I will be bringing my car here all of the time from now on.

Dekalb tire is the best! Theyve saved me in the past when my tire alert went off as I was leaving work due to a flat (love that theyre open until 6pm). Had low tire pressure this week and they thoroughly searched for the issue, applied a sealant, and filled all my tires equally at no cost to me. Great service!

Call in on June 21st about a flat tire was able to make an appointment for the next day. The staff were very friendly and informative. They let me know all the options of tires available, the different prices, and helped me decide which one was best for me. They finished service in the allotted time. I highly recommend them and will be going back to them for future services.

They were busy but were happy to work me in! Great service. Will be back.

I called this location yesterday to inquire about prices for an oil change for a specific car. I was quoted a reasonable price, so I set an appointment for the very next morning with a tire rotation included. Just left from picking up my car. Paid more than what I was originally quoted & the cashier or whoever ran me out could not give me a clear explanation of why my services were more expensive. Next when I get to my next destination I notice my tires were not rotated. A couple of weeks ago I scratched my rim on the front passenger side, that’s how I know my tires were not rotated. That same tires in still on the front passenger. Another indication is the tire tread. The reason I wanted rotate my tires is due to my last road trips I know I’ve worked down the front tires more than the back & wanted them rotated but no the tires are in the same position as when I dropped them off. I will not return to this location again. If you don’t want to do the working properly then don’t do it at all. It’s thousands of people looking for jobs, & I’m sure they would be excited to work & do the job correctly. I will not recommend this place & im telling my coworkers, friends & family not to visit here.

Let me just tell you how Ms. Sheila is the best! Great customer service from her & all of the guys! All my tire services will be done here! The turn around time for my services wasn’t bad at all . Thank you so much for the wonderful customer service! It is truly appreciated.

So sweet so helpful !!The Who team gave fast and efficient service, thank y’all !

Ok, so Im from out of state. VA tags, VA license, here on business and Im leaving again, just picked up a nail on the way here. I really expected to get raked over the coals when I jumped on google and found the closest tire shop. I couldnt have been more wrong.Friendly, polite, and oh-so-fast. Quick and easy repair, quick and easy price. Honest work without getting ripped off.Glad to see there still businesses like this one out there. Thanks, guys!

Phenomenal service. Have been coming to this location for a couple of years and am consistently impressed by the reasonable prices, customer service and quality work provided. Could not recommend enough!

I was very pleased with my service! Kody went over and beyond to make sure everything was taken care of and great customer service. I will definitely refer people to come for services. Thank you Kody and Team

These guys had great service! They gave me a good price replacing my tire last time I came through, and because I had gotten my tire replaced, they gave me a rotation for free! Highly recommend it. Good people and they get the job done well.

We brought our car with a problem of one tire slowly losing air 4 different times and every time we were assured it was fixed, and every time 2 days later, low again. Last visit it showed low as we picked up the car, the manager stated it will reset after driving. Came home the pressure was at 23 and not 34. When I called, I was told I must have run over another nail on the way home. 4 waisted visits. Took to another location, and found out I have a perfectly good tire and the problem was with the rim. They sanded & sealed the rim, problem solved. Manager is a liar & the location is dishonest and incompetent. How could I ever trust this place, never!!!

This shop is exceptional because of the quality of their people! one day I had a flat tire and I couldnt find a person to help me out, I went there and they changed it. they really saved my day. I appreciate you guys and I recomend this place 100%

They are so helpful. Great customer service. Fair. They dont overprice and keep me posted about things they can fixed. They also helped me with a flat tire for free.

This review is late. Forgive me Dekalb Tire lol! I visited this location for tires almost a month ago. They accommodated my schedule and worked to get the job done quickly. The manager was friendly, and each technician encountered was extremely pleasant. The new tires made the difference in the ride home, but the service received made this a location I will revisit!

Márquese is amazing! He was very helpful, detailed and moved with a sense of urgency! I was on my way in no time.

Great people. Great prices. I had a flat tire and was trying to make it to a meeting soon. They were able to fix it quickly. Easy to work with.

Brought a jetta in for an oil change. All good except had a leak on the drain plug. Took it back to them, they tightened it up so tight that a breaker bar wouldnt budge the bolt. Going to have to take it to a mechanic. So there goes 150$ for a 5 dollar bolt. Fix the problem not the symptoms next time

I got a flat tire on the interstate and managed to get my car here. Within the afternoon, they had replaced it –even with having to get a special tire shipped down from a warehouse in Buford. Very courteous and quick service. Highly recommend!

Jonathan was remarkable with attending to my needs. I came in to have a tire renewal and all of my tires were inspected. A nail was found in a different tire. It was repaired complimentary and Jonathan kept me abreast every step of the way. Thanks for speedy and impeccable service

My daughter’s undercarriage drip / protective plate on her Fusion was dragging the pavement. I arrived, unscheduled, to Dekalb Tire Buckhead at 1707 dripping wet from the storming rain (May 03,2021). I was immediately greeted twice and told that they would take care of my vehicle but it would be a while. This was perfectly fine with me. In less than an hour, not only was I surprised with the customer service but immensely impressed with how quickly they took care of my situation. I am back driving.... back to deliver my daughter’s vehicle to her. Thank you Dekalb Tire.

Courteous and extremely helpful. The staff is very very nice!!!

Wonderful service, wonderful customer service! Sheila was wonderful at the desk

Very friendly staff, especially lady at the front! Will definitely be back!

Tiffany was beyond helpful! Great way to make a stressful situation better!

The guys there are awesome. From the receptionist to the mechanic, everyone was very nice and professional. My experience was an A+.

Called Wednesday and ordered tires. They said they would be in and done Thursday afternoon. I dropped my car off Thursday and they said it would be Friday cause tires had not come. Friday, nothing was done and told it was first car for Saturday. As of 10AM on Saturday they were starting. 3 hours later had only done two tires and their excuse for taking so long was those tires are heavy and had no idea when they would be done. I chose them because they had the cheapest price and it certainly shows. Never using or recommending these degenerates again

I didnt have an appointment but stopped in suspecting that I had a nail in a tire and they took my car in right away . The staff could not have been more pleasant and courteous. I only waited a short time for the repair. Excellent customer service!

These fine folks squeezed me in before close to help with a tire so I could get on the road and back home (from out of town). I appreciate them so much and encourage you to do business with them. They are good people who care about their fellow man.

I called around 3:30 PM to schedule an appointment, dropped the car off for brake pads to be replaced about 45 minutes later, and within 1.5 hours I got a call saying it was ready to pick up. Service was great. Price was great.In particular, Anshals service and approach was exceptional. He took time to walk around the car, and noticed some accelerated wear on rear rotors that had been resurfaced by another shop just a month ago when getting rear brakes and rotors taken care of. I asked him if hed go back out to the car with me to show exactly what hed seen and he did. He then explained to me what the cause could be, and made notes of his analysis in the work order so that I could go back to the other shop to get the prior work addressed under warranty. I had been focused on the brake pad wear on front brakes, and hadnt looked appropriately to see what Anshal spotted. Thankful.

The lady working there seemed to be too busy to help me select and get an estimate for a set of tires. I waited 15 min for someone to greet me...2 other customers waited as well. I took my business elsewhere. Its a shame cause I intended to purchase tires that day.

Tiffany was beyond helpful and got me taken care real quick! Love this location.

Don’t come here.I called to see if I could get an appointment and was told the tire was in stock at this location and I could come and the tire would be ready for pickup. I come and am told it would be 2 hours until it is ready, and then get a call ah hour and a half into my wait time that the tire I ordered is actually NOT available at this location and they will use a similar tire “if I’d like to go forward.”Three hours later and I’m still waiting for my car. The young man at the Roswell Rd location was polite and apologetic (which earns them an extra star) but was absolutely misled by the first person I called at the Howell Mill location. He rushed me, was condescending, and his information was wrong. Now I’ve wasted my entire day here and feel like I’m in the twilight zone. Also the parking situation is dreadful.I called this particular tire place because they are open on Sundays. My advice - wait until Monday and call Midtown tire. I will not patron this tire shop again.

Sheila is so funny and provided great service.

Sheila was amazing!! Great service!

I always have my auto work done here! They are always prepared to handle my needs within my specific timeframes and Ive never been disappointed. Most recently, when i came in for a tire patch, Angel even recognized me and greeted me specifically. I feel like that just shows how they pay attention and cares about my needs, they dont just look at customers for the dollar. I definitely recommend!

Professional, Promised services delivered in an timely manner. My perception is that they are a ethical, honest & customer centric company. I would return as well as suggest their services to others.

I had several very good customer experiences at this place. Very service oriented, timely, and dependable. I’ll continue to entrust them all tire related issues

BEWARE of the SCAM! Been a customer for years. Took my car in to replace tires. When I checked out the sales associate mentioned my brakes seemed faulty. Didnt think much of it as I had just recently had brakes replaced. Got in car and drove home and on the way the brake sensor light came on. Got home and investigated. Found out they CUT THE BRAKE SENSOR!! Its a clear snip right at the line. I called them to share this and they immediately denied it. Extremely disturbed by this unethical scam they are running and wont ever be back!

Last week I got my brakes done at another shop and they came off while I was driving. I brought my car here and they stayed late to fix the problem and were so nice about it. Im appreciative and I will definitely be back!!!

Where to start. I made an appointment for an oil change on the 9th, for Friday the 10th. I confirmed the appt and even received a phone call verifying that I will be there at or before 1pm. I then show up on my lunch and at 1pm for the oil change, only to be told that I might get my car looked at by the end of the day . What is the point of placing a 1pm appointment to have an oil change if you’re expected to leave the car there indefinitely.

They did a great job giving me honest feedback on the phone (the associate answering calling and hustling around) and was well versed with knowledge.Kay, who seemed to be in charge of the shop on Sunday was an attentive problem solver that could handle any situation thrown her way, with a positive customer 1st mentality. I waiting for around 3 hours for some repairs and replacements and EVERY time she saw me as she was hustling from the shop to the front desk, made me feel at home. Every business NEEDS MORE PEOPLE LIKE THIS IN THE WORKPLACE AND NEEDS TO PAY THEM MORE because they are servant leaders who dont have to be told to go above and beyond connecting with customers on a personal level and giving them a solution. Without these types of people, businesses fail. Great service overall. Too long of a wait, but hey. Their nails everywhere in Buckhead and I watched this team led by Kay (shoutout to women breaking down barriers in the workplace) serve every single person in a flawless fashion. I come from a highly professional background that is rooted in detailed customer service and I notice how hard she is working and that what needs to happen here. Do not tell your best employees you appreciate them, SHOW THEM THE MONEY! Awesome job Dekalb Tire.

Amazing customer service! They are super knowledgeable at diagnosing. The best prices on tires. I have been going here to Dekalb Tire/Mavis Roswell Road for over 10 years. I send all my family and friends here too and they are always equally pleased with the great service they receive.

SALES ADVISOR ANCHAL WAS NICE AND QUICKLY HELPED ME WITH MY TIRE PUNCTURE ISSUE FOR FREE.

The guys here were super nice & their work on the vehicle was pretty good! They have my full recommendation.

Great customer service! They eased all of my concerns and provided fast and efficient service. Highly recommend.

Fast and great customer service. I was referred by another location to them. At first, I was hesitant to drive past so many other similar stores, but I am so glad that I did. They executed the service within the time that they stated. Additionally, I enjoyed that their waiting area is COVID-friendly, so I didnt have to worry about catching an Uber, while they serviced my car. Definitely will return!

Buying tires is never a fun thing for me. My experience Tuesday April 27th was made easy for me by Barry in the Buckhead Roswell Rd store. I had limited time and he made everything go perfectly. I appreciate this level of service and knowledge.Our jeep is now ready to enjoy. Scott Murphy & David Spirt

I had an appointment for 8 am to have my oil changed. I requested none of the complimentary safety checks because I needed to be at work by 9 and I just wanted to be in and out. I only asked that while they were there they take off the piece of plastic that was hanging under my car. The man at the store was very nice to me but I was sitting and waiting and it was 8:40 before they pulled my car around. They finished at 9:15. I tried to pay and that was when they told me they don’t accept cash. He was cool about me not having my debit card and said I could call back later and give him a card number. Most places refill the windshield wiper fluid. Not here. They also didn’t take the plastic off like they told me they would. $65 for an oil change that took over an hour. But they were nice. Don’t go if you’re in a hurry!

I discovered Dekalb tire and automotive when I was reading reviews at a different service provider in midtown. The review for the other service provider in Midtown was negative however they mentioned DeKalb tire and Auto positively in their review because of the service they provided. Im glad that I ran across the review because I had an excellent experience at the cab tire and Auto today to get my rear axle brakes done including rotors. Pricing is very competitive and the customer service and peripheral service recommendation was great period I would highly recommend this place.

I have had a great experience every time I have needed to come to this shop! Rich was absolutely amazing! He offered great customer service and my tire was replaced extremely fast! He definitely handled the pressure of multitasking -multiple customers coming in, the phone ringing all while smiling and holding genuine conversation. I was very impressed with this location and would 100% recommend!!

I’m not even gonna go into it. Wouldn’t recommend Dekalb tire if you value professionalism. Take your time and money elsewhere.

Barry Bellamy worked at Tires plus for yrs where I took my car. Several girls on my office did also. We were so upset when he left. He is one of the nicest honest kindestmen I have ever dealed with the automatic industry. I will go out of my way for him to service my car.

Rich and his crew do a great job! Awesome customer service and great communication about any unexpected issues that may arise. These guys truly care about the customer--and it shows! Stop in for all your auto care needs, theyll get you in and out quick!

Barry and team at Dekalb Tire/Mavis on Roswell were great! Not only did they solve for a complex problem, they did it in a timely manner. Thank you!

I’ve never seen a tire shop so clean 🧼

Always great! I have been a customer of DeKalb tire for over three years. The customer service is fantastic and you will be treated like family. Don’t hesitate to use DeKalb tire for all your tire needs!

I work for Domino’s and my Engine was Running Hot on my way to work one day. Luckily for me Dekalb Tire is located next door so I went there to fix the issue. They Offered me incredible customer service with outstanding pricing. Rich was very Courteous, and the crew went the Extra Mile to make sure my Vehicle was in Top Condition. I would recommend anyone who’s in need of Auto Care to consider Dekalb Tire First.

No idea how they have such a great rating. I called in TWICE ahead of time to confirm an appointment time, and to confirm that they could help get wheel locks off. When I got there they acted like they had never heard of me and told me theyre not allowed to remove wheel locks. Oh and what seemed to be an employee in a big yellow box truck backed into a customers car right in front of me and then just drove off, so that was nice. They didnt even seem to care.

Excellent experience with the team. Very friendly, knowledgeable, and gave me a great price. I will always come back here for any future tire issues.

Ms. Sheila hooked me uppppppp‼️

I brought my car by here for an oil change and diagnostic for a check engine light. Rich was able to get me in and out with a clear understanding of what my next steps would need to be moving forward. He was professional and very knowledgeable.

I had a great experience at Dekalb Tires my first time visiting! Thank you so much Mr. Barry!

A little high on the price but great service

The service was quick, the atmosphere was professional & the mechanic was very informative. Cheap, fast & helpful. Got me back on the road with no worries or issues. HIGHLY RECOMMENDED!! 5 Stars from my village!

I chose this location for convenience as its walking distance from my work. I made an online appointment for 12pm for oil change and tire rotation. Dropped car off at 11:55am and was quoted 2.5 hours timeframe. Decided to walk back to office and get some work done. Went back around 2:30pm. THREE hours later, I was paying for services rendered, met with a I hope you didnt have to wait long.THIS NEXT PART IS WHAT LED ME TO THIS WEBSITE TO LEAVE THIS REVIEW......I ended up on the side of the road a few hours later because oil was spewing everywhere due to there being NO OIL CAP.Some wonderful people helped me and the oil cap was found lodged under the engine. I made it to my final destination, thankfully, but curious to see if my tires were even rotated. They were not.I will choose inconvenience next time.

Always take my car here! Anchal is super helpful

Dekalb Tire does great work with a customer-centered attitude. Fair with pricing, willing to provide helpful additional information, and they go the extra mile to inspect your vehicle but arent pushy about fixes they recommend. I had an amazing customer service experience with Rich the other day.

Mike did an excellent job patching my tire. He was efficient and the full team was extremely helpful throughout the process. Will definitely come back next time

They got my car in and out on the same day, despite all of the work it needed. They also were half the price of the shop that did the original look over. Took the time to sit down with me and look over the list of work that needed to be done and was straightforward with me about what the car needed.

Great experience- had a flat and Linda told me to come over. Rich and Cedric fit me in and did a great job. Thanks guys!

Always a great experience at Dekalb tire! Everyone is always so kind and helpful. Rich and his team are great!! Never taking my car anywhere else in Atlanta.

DeKalb Tire is a life saver. Twice we’ve randomly gotten a nail in one of our tires driving through areas under construction in Buckhead. Both times DeKalb Tire took us in without an appointment, took care of the tire within an hour, charged us a very fair price and treated us like valued customers. From Barry to Michael to the rest of the staff there, everyone was super pleasant. They’ll continue to get our business. I highly recommend them.

Slow service by the mechanic but the sales team and manager were great. No issues so far so I guess the mechanic was just busy.

I want to personally communicate what an enjoyable experience I have had with Dekalb Tire. Specifically the customer service that I have given. I have taken my car in on multiple occasions and been given fast service with excellent pricing. This is saying a lot for a bulkhead store. When you are in Dekalb Tire be sure to ask for Rich. Hes the one I usually deal with.

The only reason Im giving them 1 star instead of 0 stars is because the mechanic (Ramon) was its one saving grace. I made an appointment online, but that didnt even seem to matter. The guy running the shop is HORRIBLE! I went in and he had me drive to the back to the shop. The mechanic told me I could wait inside the front office, so I went back in there while he patched my tire. I was the only one in the office the entire time. The man running the office came up to me and said why are you in here? I told you to wait out back. I explained that the mechanic said I could wait inside. He then said, well now its going to take a lot longer since youre waiting here. You shouldnt be in here. He was also trying to force me to leave a 5 star google review before the work even started on my car. He kept saying, Pull up google reviews for us and write a five star review and then show me. Also, since we are in a pandemic, I had my mask on, but none of the staff did. As I was waiting in the front office, the man was rude to customers on the phone. He was talking to them on speakerphone so I could hear the entire conversations and he was not friendly nor helpful. After he got tired of me being inside, he said he would walk me out back. As we approached the bay with my car, he told the mechanic I had to show him my five star review before I left. Well, heres your review! The man running the shop should know that bad service always spreads faster than good service. I wouldve been happy with average service. There is no need to be rude to customers for no reason.I originally chose this place because of the good reviews, but now I know why they have good ones. They force you to write one before your car is even done being serviced. The only way Im coming back here is if I bypass the front desk and head straight back to the mechanics.

This place has excellent customer service! Matt and Rich were so helpful, professional, and went above and beyond to help us out. Thanks!!!

Made an appointment for 8am and no one showed up until 8:13. Corporate was curt and unhelpful. They hung up before I finished asking my question.Do not come here if you value your time and money. Try tire plus, better service and actually staffed by great hard working people.

THIS PLACE IS AMAZING!!! I COULDNT BE MORE PLEASE..MY GUY RICH WAS OUTSTANDING DEFINITELY HIGHLY RECOMMEND FOR ANYONE WHO NEEDS ANY SERVICE DONE TO THERE VEHICLE. ASK FOR RICH EXCELLENT CUSTOMER SERVICE!!!

Service was excellent. Thanks Shelia💯👊🏿

Great customer service! Had a blast in the waiting room. Barry was extremely helpful and easy to work with.

Excellent service at Dekalb Tire & Automotive Service in Buckhead on Roswell Road today! John did an exceptional job with a tire problem with an odd nail on the front left tire from road driving. He thoroughly investigated the problem, determined what was wrong, and fixed it perfectly in record time. He knew what he was doing and also was very positive in the process.A+++ Service!!! Recommend all go there for tire needs! Jan Curtis

The the manager Barry was very attentive, he gave updates regularly on the progress of my vehicle. Its my personal opinion that the staff at Dekalb Tires in Buckhead delivers world renowned customer service.

Rich at Dekalb is the manager and was wonderful.Took great care of me, explained everything and got me in and out quickly. Appreciate all they do, will be back!

I would recommend Dekalb Tire to anyone. Ive gone to them as long as Ive lived in Atlanta. When Ive attempted to go somewhere else, it reminds me why I go to Dekalb Tire. Rich was awesome and helped me out with several issues. I needed new tires, wipers, my check engine light was on, and I had a tire sensor malfunction. They took care of all of it, at a fair price.

Quick service. Pulled in and was taken care of promptly. Within 5 minutes, my tire was being repaired.

I’ve been coming to this location for years if they have the Best staff I’ve ever came in contact with I will continue to come here and I refer anybody who says they ever need any mechanical services

Great service they really make it happen

Great location, with great individuals working to make sure you’re well taken care of a safe in your car when you leave here. great customer service. manager is the man!

Fast, friendly service, in a great location...Alignment feels great/free for the next three monthsDecided on Hankook tires, smooth ride, great tractionTopped my fluids offOverall, highly satisfied customer