I worked with Tom to buy my new car, and he was great. He wasnt pushy and he listened to what I had to say, and in the end got me a great deal, much better than I was getting at other dealerships for the same car. He even came in on his day off to deliver the car to me, and sat with me to go over everything I wanted. Even though it was his day off he wasnt hurried and was willing to stay as long as I needed. Overall a great experience!
Buying/leasing a car can be challenging (especially with current supply chain issues), so avoid the added stress and go somewhere else -- these guys are absolutely terrible. Not communicative, not transparent, not helpful. Garry was useless as a salesperson (he is very nice, though), and the manager, Norm, is unpleasant and condescending. Despite being unable to honor agreed upon terms, Norm did tell me that hed be sleeping fine at night, so I guess he has that going for him. You can do better anywhere else.(Id give zero stars, but thats not an option.)
Friendly. Not pushy. Made you feel like family. Kenny and Andy were extremely professional and personalable.
Tom, my salesman was very professional during the entire purchase process and at delivery where he took a-lot of time to explain to me how to work all the features on the car. Steve, the finance manager was great, he explained to me what services were offered at the end of the deal. I chose not to take any extras and Steve did not try and pressure me into buying anything! Every at this dealership was friendly and did not try and pressure me into buying anything at any time. I highly recommend this dealer to purchase a car from
I started with Judy the BDM, was introduced online to the COO Jonathan Buck, went into the dealer to meet with the Genesis Sales people including Sales Garry Ruben-Charles and also the Sales Manager Kenny Wright. I finalized the transaction with finance Stephen Chiavelli. From the beginning, throughout the entire process, including a trade in, I was impressed with everyone that was involved. This is a local dealership that has been in this location for quite some time. It was a smooth straight forward transaction at a time when car buying can be a challenge. I would recommend Mirak.
Jimmy Othmer provided excellent service and attention, going well out of his way to smooth the sale. We never had to leave our neighborhood. We are very happy with the car and experience
From the time I walked in 5 months ago looking at the 2020 G80 i was impressed with the sales force at Mirak. No pressure and had answers to questions as well as new information about the car. Upon going back to make my decision I again was pleased with the sales staff. Kiko told me everything I needed to know about the car too bad i couldnt remember half of it. Im very happy with the car and look forward to future business with Mirak.Thank you,Phil
I has helped on a very busy day by Kiko and the Genesis team. They were prompt and provided exactly the type of service I was looking for and made the whole experience easy. I strongly recommend Genesis of Arlington!
My experience at Mirak Genesis was outstanding. Garry was patient with my queries about various cars, and honest when describing their attributes. The entire purchasing process was low pressure, and the staff worked hard to find the right car for my needs. I am very happy with my purchase and I highly recommend this dealership.
Outstanding Customer Service including home based concierge client demo test drive and delivery.
THEY WHERE VERY HELPFULL ESPECIALLY SALES MGR. KENNY.
Excellent service and sales staff. They let you take your time and are dedicated to finding the car for you. Special thanks to Andy Espinosa who remained pleasant, respectful and professional throughout my entire process. Go to Mirak!!
Andy Espinosa was very helpful in my purchase of a GV70. He was informative, responsive with calls, accommodating and willing to help even after the purchase. My overall experience was excellent and anyone looking for a new genesis should stop by here and ask for Andy.
Sales staff was knowledgable, helpful, accomodating and a pleasure to work with. I have purchased many vehicles from many different dealers over the years and Genesis of Arlington rates at the very top of my list of recommended dealers!!
I purchased 2017 G80 and couldnt be happier with how Michael Howard and Kenny Write treated my wife and I. It was a pleasure doing business with Mirak. Im a first time customer and will definitely come again and let all my friends and family know how incredibly satisfied I am. They made my experience completely comfortable. I am a customer for life.
Jimmy was great to work with on the purchase of my new GV80. Very responsive and caring. He’s got a great career in this business.
I had an exceptional experience at Genesis of Arlington. I was easily able to make an appointment at a convenient time. I showed up early and my salesman, Michael Howard, was ready for me. He was very personable, easy to deal with, very knowledgeable about the Genesis line, and most importantly was open, honest, and presented me with an extremely fair deal right from the outset....no playing games! I am thrilled with my new G70 and highly recommend Genesis of Arlington.
I had never driven a Genesis and was hooked on the G70 as soon as I drove out of the dealership for a test drive! I was trading in my 2011 Audi A5 convertible and was hesitant to purchase another high cost vehicle. The experience with Mike Howard and Ken Wright was as smooth and accommodating as the test drive! It was refreshing to work with a dealership that couldn’t do enough to accommodate a customer!If you are in the market for a luxurious sports car, test drive a Genesis G70 - you won’t be disappointed - you’ll be quite impressed! For a more reasonable cost, the car easily competes or surpasses the typical high end makes!
We recently purchased the Genesis GV80. The service at Mirak is impeccable! Andy sold us our car and he went above and beyond to complete our purchase quickly. We came from a distance on a very busy day and he made it happen! We are beyond happy with the service we received from our first phone call, to speaking with the manager, to working with Andy and dealing with the business office. Everyone was kind, helpful and it was so smooth! We highly recommend purchasing a car through Mirak Hyundai!
Great experience buying my GV80. Joe Grafton took over the experience right when I called in and has been professional, courteous, and reasonable. When I arrived to the appointment, they were expecting me and had my GV80 waiting by the front door. I was assigned Andy Espinosa to complete the rest of the transaction with me. Although the transaction is being completed technically at a Hyundai dealership - Joe and Andy made it feel truly like a luxury car buying experience, like I was buying a Genesis. The only thing I would change about the experience was the music they were playing in the lobby. It was all country music all the time! ;-)Needless to say, I will be referring friends and family to Joe for their next Genesis!
Worst, worst experience ever! I will never go back to this dealership. They are so unprepared, no communication and does not care for the value of the customer dollar.
I had a great experience at Mirak Genesis of Arlington. I worked with Michael Howard on the lease for my new Genesis G70. There was no pressure, he answered all of my questions and was accommodating with my requests to test drive multiple models. Given the current situation with the coronvirus pandemic, I was required to make appointments for test drives and paperwork. There was plenty of availability for appointments that fit into my schedule. I would recommend this dealership to potential buyers.
Highly recommended; excellent experience from the first contact; highly educated seller very pleasant, friendly, clean place of good vibes.Go for genesis :)
I visited this dealership to purchase a Genesis G70 and was not disappointed. Stephen was a very professional, helpful, and knowledgeable product specialist. He made sure that I picked the car that was right for me. I highly recommend this dealership.