BUY (OR TRADE-IN) YOUR CAR HERE ... !!! Koons Arlington Toyota gave me FIVE-STAR service and a GREAT discount deal on my brand new Sienna van. The salesperson --- Milad Hajebi --- was very responsive and straight-forward with my budget (ask for him by name when you go) ... but the best part was that he got me the HIGHEST PRICE for my trade-in compared to lower offers from everyone else at the other dealers and on the internet. Saved lots of money. Got an AWESOME deal. Good to go!

I bought two cars here and I love this dealership. The service manager Warren is the best service manager Ive ever had the pleasure of knowing. To sum it up, he is the reason why I come here. The service department is outstanding and it wasnt nearly as great when he left the company. So glad he is back.

Federico was great help with my dad a car. He was always ethical and helpful. I highly recommend working with Federico

Juan Carlos Hernández is a great salesperson there, all questions I did were answer with professionalism and knowledge of the topic. His attention to customers Rocks. Very recommended.

We really had a positive car buying experience at Koons Arlington Toyota and give credit to Mathias for his great attitude, responsiveness, and helpfulness. He listened to our wants and concerns; he was very pleasant to deal with, and took the time to help us make a confident purchase. We will definitely send friends and family to him for their auto purchase needs.

Dave Rothschild in sales was incredibly personable and responsive to all my questions when purchasing my new RAV4 Hybrid! Also, their business manager Ermek Anarbek was extremely thorough and got me the best deal possible. I would highly recommend Koons Arlington Toyota if youre in the market for a new or used vehicle!

A Excellent attention to be honest I felt super confidential and it was the second auto with Don Federico.I would recommend 100% so so kind for I would feel comfortable purchasing you’re not like the sellers that force you to buy their products and you give space to your clients I am well satisfied with my purchase and with the person who attended me and I definitely will buy another,,,,🔥🔥✍🏽✍🏽✍🏽👏🏼👏🏼💪🏽👌🏽

Nice dealer and great customer service by Juan Carlos! Patient, very kind and he always finds the best deal for you. Highly recommended!

Mr Federico was excellent and provided me a great service and I will recommend this Toyota dealership to anyone. Federico showed at all times kindness, dedication and professionalism.

We had a great experience with Koons Toyota Arlington! Still fairly new to the area, Dave, Robert, & their team were incredibly professional and helpful throughout as we upgraded our vehicle to an SUV to accomodate our baby on the way! We never felt pressured to make a decision and felt comfortable asking ANY question we had and taking time to test out multiple models etc. Thank you Koons Toyota!

Hands down the best customer service you can ever ask for, and also very understanding as well. Thank you so much for everything.

I made an appointment for a very simple 65K maintenance. At the time of booking, I indicated that I would wait. In the day of the appointment I was told that I would have to wait more than 4 hours because people were there before me. I did not wait. Why allow people to make an appointment if you allow others to be ahead of them. I’ve used Toyota dealerships all over the US, as well as internationally. This was my only terrible experience. Very disappointing.

Ill start with the excellent customer service and patience I experienced dealing with Koons Arlington Toyota. The salesman (Alex Hobson) I dealt with was patient and worked well answering all my questions since I came from Cincinnati, Ohio to this dealership for my specific vehicle. Even though I has prearranged my financing I was fortunate to obtain better financing with Toyota thanks to James efforts. My new vehicle was prepped and ready for immediate travel. My one suggestion for this dealership would be to make the telephone number available on your website. Koons Arlington Toyota provided the highest caliber of service in my experience of buying cars over the past 40+ years. I would recommend this dealership to all my friends living in the Virginia/Maryland area.

I definitely received the best attention from Juan Carlos Hernandez. I was able to talk with a real salesperson who explained the whole process to me and provided me with all the tools ... excellent work, thank you very much Mr Juan Carlos

Excellent service. The salesman Robert was very helpful and friendly. He is very Knowledgeable & explained every option in the car with details. He was very Patient & Respectful. I always see very pleasant environment at the dealership every time I go. I like the people working there. I would love to buy again from there. Thanks

My wife had the pleasure of visiting this dealership and could not be happier, thank you for your attention and quality of service, that is why you are Toyota, special mention to the gentleman Juan Carlos Hernandez for his careful and cordial attention ... thank you very much!!!!

If you go to this place you need to ask for Juan Carlos. He’s the best!! Very helpfull!!

Incredible service and knowledgeable staff! Milad was patient and gave me great advice! Im happy customer

Great customer service and professionalism from Juan Carlos. I will definitely come back

Juan Carlos is a very kind person, he guided me in the entire process. Never felt alone and also the knowledge that he can share is Amazing. Thanks Juan Carlos.

Thank you very much Juan Carlos Hernandez for the support and assistance.

Attentive and professional staff, thank you Juan Carlos for your time and your help throughout the purchase

I came to Koons service department to get my 5000 miles service for my practically new Toyota. After the service was completed I found my car parked with engine running on the parking lot (!!!!) about 30 mins after they messaged me the service was completed. After I opened the car door, there was what appeared to be a grease/oil stain on driver’s seat and a black greasy thumbprint right above the driver’s car door. Seriously! I went and got their manager Mario and he asked me to come back to get that stain removed. I would have to take time off work again to come back to fix their issues! After I got back during the week I asked him to give my car a wash and he said he’ll try. After 5 minutes Mario was back and handed me my keys saying the stain was removed and the print was wiped off. So if it takes 5 minutes, then could he do it the first time around so I didn’t have to come back?! Frankly, I felt that my exchanges with Mario were passive aggressive and he was treating me as a complainer, not as an upset customer with a clearly valid concern. The way I see it, I gave these guys my practically new car in great shape so please have the decency to return it to me in the same condition and don’t tell me “IF my guys did it, I’ll take care of it.” I’m not here to argue, just trying to take care of my car.To sum things up: I just moved to DC area with my car and was looking for a nice Toyota dealership going forward. Frankly, this one won’t be it! Customer service here is nonexistent and I can only imagine how their service department “fixes” cars if they are so sloppy!

I am very pleased with Juan Carlos work. All the process was very smooth. He certainly offered us an option that suits our needs. Thank You Juan Carlos!

When I found myself in the unexpected situation of having to purchase a used car because my beloved 2005 Volvo XC90 was not going to pass inspection and the expense of repairing would ultimately be astronomical, I contacted David King and he was ready to help me find a used car that would work for me. I totally lucked out. He was patient, kind and understanding when he heard my plight and the kind of features I wanted when it came to what I wanted in a vehicle. After testing one car that I thought would work and didnt, he searched the database and found a 2016 Subaru Outback and offered it as an option to test drive. I drove it and thought that this would be ideal for me, and it turned out to be the right fit. Several hours later, I was the new owner and when I had to follow-up with him and the other service folks at Koons a few days later, they came through for me and I can proudly say that I made the right decision by going to Koons and having David as my salesman.

I went looking for info and see available models, Juan Carlos was very helpful, patient and kind. I hope to go back soon to get my Toyota!

Wonderful experience. Was in and out in 5 mins to replace key battery, very reasonable pricing as well. Thanks for the efficient and friendly service. Will be back!

Working with Milad was great! Highly recommend.

Milad is absolutely great to work with. Answered all my questions and any concerns I had.

This is an updated review. After the initial feedback, Koon Arlington Toyota management promptly followed up to correct their scheduling problem and sent a valet to pick up my car. Since then, theyve been keeping me updated via emails, text messages and phone calls. Im glad they take customer satisfaction seriously.The following is my original review:Koons Arlington Toyota failed to show up for a scheduled safety recall service TWICE!I made an appointment with them twice: first in May, and then in August. In both instances, anticipating the scheduled valet pick-up, I had to change my plans and work schedule. On the scheduled dates and times, I waited without leaving the house all morning, but no one came to pick up the car. Not once, but on two occasions.From other reviews, it seems like Im not the only one experiencing the same problem. Koons Arlington Toyota needs to improve its scheduling. Systemically failing to honor customer appointments will lose customer trust, and it may affect Koons Arlington Toyota reputation.NOTE: This negative review (or constructive criticism) is for Koons Arlington Toyota service department. Their sales department is stellar. Ive bought two cars from them, and I have always been very happy with their competitive offers and superb customer service.

Highly recommend working with Henry Nguyen if youre looking for a great experience and a CPO vehicle. He is personable, knowledgeable, and a takes a great consultative approach throughout the process. We worked with the General Sales Manager to get the trade-in value and vehicle price and he even helped me move things over from my old car to my new 2020 4Runner TRD Off-Road Premium.

I was very impressed by mr Juan Carlos customer relationship. Also, I wanted to use this opportunity to thank him for the Toyota Camry Hybrid that he found for me, and he got it at the perfect time. Moreover, I really appreciate everyone at Arlington Koons Va.

I would leave zero stars if I could. This was absolutely the worst car servicing experience of my life.To start, our 2020 Highlander broke down in June, only nine months after purchasing it. My husband was overseas on military duty, and my children and I were stranded on the side of a busy highway for two hours in 90-degree heat, waiting for Toyota Roadside Assistance to arrive. The car had multiple lights on, including check engine, low fuel, and secondary collision, brake system malfunction.The worst part was the experience at the dealer, however. They told me my car had a complicated issue that required the expertise of a specialist, who wouldnt be in until the following day. When I stopped to pick up the rental vehicle, two salesmen approached me asking what I was in for, and when I said, My eight-month old Toyota broke down, they didnt even express sympathy but rather handed me business cards trying to convince me to sell it. Absolutely despicable.In addition, they did not keep me updated at all on the status of my car; I constantly had to call to get an update. An automated text message system alerted me to text my questions, but every time I did, I received text messages not answering my questions, but rather encouraging me to sell my car.When I finally did get my car back three days later, I was told the problem was simply that I was OUT OF GAS. It required a specialist and three days to diagnose that?! Prior to the vehicle breaking down, I never had a low fuel light come on or noticed the vehicle was low on fuel.Meanwhile, we learned a month later while doing routine maintenance at another dealer (because I will never do business with Koons again) that Toyota had a recall on 2020 Highlanders due to a fuel system problem. The dealer notified us that this recall is no doubt what caused our car to break down.Knowing that, we felt we were due a refund of $170 for the fees from the car breakdown the previous month. But when we called Koons requesting the refund, they refused. Corporate Toyota was of no help to us, either.I will never do business with Koons Toyota again. Ill also never buy a Toyota ever again. Id unload our current Highlander if cars were not so difficult or expensive to purchase during the pandemic. Do your business elsewhere!

I had a wonderful car buying experience with Mr. Milad at Koons Toyota in Arlington. He was very honest, informative and made this transaction joyful. I would highly recommend him if you are in the market for new or preowned car.

Always ask for Juan Carlos, awesome customer service, wonderful attitude, and exceptional charm. Excelente experience.

Great experience, Milad was very friendly and professional.

Had an appointment to get my vehicle picked up today at 0930 on 7/23/2021. I called yesterday just to confirm my appointment and told me Im all set (which they were suppose to call me prior before service day). Well It is now 1045, I called them and said it was not put into the system. Theyre going to get my 4runner now, will update if anything was done right or wrong during this process.UPDATE: @1835 7/23/2021They called me stating that the under panel threads are broken and cannot put the panel under belly. They were going to return the truck to me today but I declined so theyre able to fix it and they dont have to drive back and forth to my house to drop the truck off. I asked for a loaner which they dont have anything available at the moment. Hopefully theyll have one for me tomorrow because they are close on Sunday.Got my truck back after fixing the under belly panel. Gave me a rental. Only took a day for them to fix. Called Chelsea Johnson since the issue started on 7/23 and left her a voicemail. Never got a response back.

Had a great experience with Milad, who was very helpful!

JC is the best. Excellent services very professional. Ask for Juan C.

Juan Carlos was so kind and helpful in every way possible! Id absolutely give him 5 starts for his service. The reason why Im giving 4 stars is because I think I overpaid for the car, but that is something Juan Carlos had no control over, as the price was set by the dealership. I love my car though!

Federico actually sold us a Camry Hybrid in 2017 and when we went back to Koons Arlington to check out the trade in opportunity, we went straight to Federico. He was extremely helpful, informative and communicative, not to mention persistent. We were not sure we were going to go forward, but he worked with us and the dealer staff to reach a mutually agreeable deal, and then followed through to ensure everything was completed and satisfactory. If we need another car, well go back to Federico!

I had a recent purchase in koons, very good experience, I loved my new Toyota 🚘 thanks to Juan Carlos for all your attention and help, good communication, 100% recommended

Overall a pretty decent car-buying experience. Only real complaint is that they kept me waiting for several hours to meet with financing. But I left with a car I love at a price that was agreeable!

Juan Carlos is the best, he help me a lot.Thanks Juan

IF U DONT KNOW ANYTHING ABOUT CARS, ASK FOR JUAN CARLOS HE IS SIMPLY THE BEST.

This is the second car weve bought from Saeed at Koons. Hes always professional and our experiences with him have been great!

Had the most amazing experience with Koons. My intention was to get a used vehicle but when the mileage prevented me from getting the car I wanted, the agent helped me find a new car that fit my needs. Federico is awesome and knowledgeable. The process was smooth and fast I was done within 3 hours (WOWZERS!). I also like that it’s paperless walked out with a flash drive instead of a textbook of paper.

Had such a great experience. They brought the car I was interested in to me for a test drive, and we did the rest via text or virtual. It was such an easy process. And they gave me a great deal on my trade in. I’ve bought two cars from them and will be back again. Ilya helped us this time and was so great to work with. I highly recommend!

Best dealership in town, Juan Carlos helped us with all of our inquiries, great salesperson!

Cynthia Seda in the service department was excellent!! It was really above and beyond the call of duty. We bought a used Corolla at Koons Toyota at Arlington in June 2021.. The car had a few technical issues that needed to addressed after we bought It. Cynthia made sure the service was provided and parts were replaced to our satisfaction. It’s not everyday that one gets such outstanding customer service.

This was my second visit to Koons Toyota in Arlington. I recently traded in my Toyota Camry for a Corolla, and had a great experience. Saeed was helpful, knowledgeable, and patient throughout the process. I really appreciated the fantastic customer service. If you’re looking for a new or pre-owned vehicle, I would highly recommend Koons Toyota!!

We had a great experience at Toyota Arlington with our salesman Mr. Hassan! He answered all our questions and made the experience of purchasing a new car a smooth one. I am really happy with my new 2021 Rav4!

Juan carlos helped me yesterday to get my car. Nice guy 100%

Milad was great helped us a lot

Milad??? What can I say ... ‘Top the best’ ... nobody like him from east to west. Thank you for all the help

Shopping for your first car is extremely intimidating. Milad from Koons Toyota Arlington was so professional, courteous and helpful - I’m lucky to have worked with him.

I had a great experience working with Milad at Koon Arlingtonvery knowledgeable & professionaldefinitely recommended

Federico was extremely helpful and professional. Thank you so much for being patient with us through this process. We walked away with our first brand new car! Huge kudos to Federico and highly recommend him to anyone!

Found a good priced vehicle online, a hybrid, and received a call within minutes to come for a test drive and to learn more about the vehicle. Staff is very responsive and pricing is very honest, no hidden fees and they are rather upfront about how they price the vehicle. We also were not in the dealership all day long so we had time to go to dinner and more, they moved us right along once we made a decision and did not push us to hard to purchase any add-ons they offered if we did not want to. Recommend them if you are in need of a good car [get a hybrid :) ] and good service.

Hands down Robert Inzitari is the best salesman in the area. He is very professional, knowledgeable and provides great customer service. I would definitely recommend his services to anyone interested in buying a car.

Would rate zero stars if possible. Scheduled a concierge pickup of my vehicle for 9:30 AM two days in advance. Got text message confirming schedule. The morning of, no one ever showed at appointed time and two hour window after. Called up dealership, was told the valet would contact me. An hour later, no call still. Called dealership again, they said there was no record of my appointment. Was told would have to wait until Monday to schedule something new. Horrible communication, lost my reservation, lied to me multiple times and wasted many hours of my day. Will never use this dealer again.

I had a good experience purchasing from Koons Arlington Toyota. When the 2021 cars were sold out, I was able to put down a deposit to reserve a 2022. When my car arrived, one of the sales managers and my salesperson informed me it had arrived. Saeed (my salesperson) even sent me a photo of the car still on the trailer and a video they made of my car! Truly thoughtful, above and beyond! The sales manager and Saeed were both helpful with all my questions. Overall I had a good experience here.

Nearly 2 years later, were still receiving warranty calls multiple times a day from third parties that clearly bought information from this dealer. I finally filed an FCC complaint (case number 5044701) this morning. We declined warranty coverage for a used vehicle but did not know we would be spam called for years as a result. We sincerely hope this business practice ceases as its a genuine nuisance.

I had a great experience buying a car at koons and give credit to Milad Hajebi because of his attitude and his effort to help me make the best choice with patience and kindness.if you wanna buy a car definitely go to milad at koons👍🏻

This shop charged me almost $500 for a repair that shouldve cost around $100. My car didnt pass an emissions test at another shop but they told me the problem was the OBD connector. I brought my car in and they performed diagnostics but couldnt locate the problem. Kept my car for over a week because their master mechanic was on vacation. Meanwhile their inexperienced mechanic did all kinds of unnecessary testing of sensors and couldnt locate the fault. When the master mechanic came back he located the fault which was the OBD connector had a loose pin. Which was the diagnosis I presented them when I first brought my car in!!! Then, several weeks after they gave me a receipt stamped paid they are now harassing me for non payment because they cant find their copy of the receipt and are threatening me with legal action. My advice is to avoid this dealer. They are are incompetent, rude and dishonest. They are also not BBB accredited.Update: 26 Aug, 2021. I communicated with Walter, the GM, and we were able to resolve the matter.

This the second car I have purchased from Koons Toyota Arlington and I must say they are the best. Robert was great to work with both times, he is very accommodating, quick and efficient. If you’re looking for great customer service Koons Toyota Arlington is definitely the place to spend your money. Oh let’s not forget the deals are the cherry on top.

I bring my 2020 toyota corolla to this dealer for service and maintenance and they are simply the best.Oscar,Mario and everyone are always ready to help and answer questions that one may have.Keep up the good work guys! And thank you for keeping my car running like a champ.

Federico Cura was our POC at this dealership, and he assisted us so well in purchasing a vehicle. Truly went above and beyond as we had follow-up questions, offering fantastic customer service even long after we had concluded out purchase with him. Highly recommend. Im a grateful customer.

We had the best experience with Milad Kudos to him 👏🏻👏🏻

Omari and the team represents among the highest levels of customer service that I have experienced. The Finance Manager Oleg was very helpful and answered all my questions concerning my new car. I believe they had my best interest at heart and found the best coverage for me at a good price...Thanks to you all and keep up the good work

Great efficient service! I love my new car-thank you.

Good experience at this dealership. Oleg who handled financing was very knowledgeable and flexible, ensuring I had the best deal within my circumstances. All staff were patient with me and answered all my questions. Thank you!

Ilyas was awesome.From the beginning of our encounter he was extremely friendly and impressively knowledgeable.They did not have the vehicle I was looking for in stock, but as soon as it arrived, Ilyas contacted me directly and we were able to make it happen.I would definitely do business with Koons again.

Dave was very personable and helpful. I felt like he treated us like we were friends. Very respectful to my wife, who will be the primary driver, even though we did not tell him so much. I will recommend Koons and Dave to anyone looking for a positive car purchasing experience.

Thank you Juan Carlos for your excellent attention.

David was amazing to work with and we are very excited about our new vehicle!

Great place! Everything went super smooth over the phone and even better in person! Will definitely do business with them in the future. The staff were all so friendly and helpful. They are great to do business with. My 17 year old son is super happy with his new Jetta ❤️

Federico was very professional and went the extra mile to help us understand out new vehicle. Gracias, Federico!

We had a very good experience buying a new car at Koons Toyota. Dave Rothschild was our sales rep and he was very knowledgeable about the strengths of different vehicles we were considering, including those from other manufacturers. We didnt feel any pressure in making decisions on models or options. I highly recommend Dave and the dealership.

Dave Rothschild answered all my questions about buying a new Prius and left me with little doubt that I was making the right decision. He walked me through with what seemed (to me) to be a complicated process: buying a car in Virginia as a D.C. resident. Maybe it really is complicated, but thanks to Daves expertise and professionalism, it seemed really easy. Im looking forward to working with him to keep up my car over the years to come.

I’ve had Audis and I have had Mercedes and nothing compares to the white glove treatment that we received at Koons Arlington. In particular, I’d like to highlight Ilya. What a professional! So thoughtful, excellent communication, collaborated with the rest of the Koons staff, bespoke service! Loved dealing with him. Also very helpful and professional was Andrei. Koons Arlington far surpassed any expectations we had.

I ve purchased several cars over the years and this time I bought from Federico here. It was the smoothest, best car buying experience ever by far. I highly recommend Federico. He a kind, patient, knowledgeable and professional.

Very poor customer service for vehicle repairs. Ill pay less somewhere else for better customer service. 8:30 appointment was bumped 4 hours without any warning. Wouldnt be a big deal if I hadnt verified the appointment time the day before because Im from out of town.The rep I was assigned was very difficult to get in contact with, and was unable to figure out how to attach the invoice to an email.

Had an excellent experience buying a used Toyota Camry Hybrid here!! My salesman was Mathias and he was friendly & easy to talk to! They also cleaned up the car well and put new floor mats in. I live about one hour away, but couldn’t pass up this great deal!

Just bought a car here 2 months ago which seemed like an okay experience but turned out to be a nightmare. I was told within in 30 days would have my tags and registration. 30 days pass, my temp tag is expired and no one even contacted me to tell me what was happening. That is just my one main complaint with the whole ordeal.

The service department at this place is the worse you can imagine. I was told to come in when I called to explain I need tire serviced due to a nail. I was told to come in and when I showed up they said they have no appointments available. The service advisors are plain rude. People here are the sweetest when it comes to selling the car along with the warranties but show true colors when you actually need the service you’re paying for. This isn’t my first instance at this place, I have been here many times and been treated badly by the service people.Never coming back here again!

UPDATE: My transmission shop spent a day and half trying to find something, anything wrong with my Koons doomed transmission. Their shop has a collection of maybe two dozen automobiles parked around the property, not a single one for sale... all simply having their transmissions worked on. At no charge I might add; from their website, Free, professional advice from experienced techs that care about their reputation. They determined there is NOTHING wrong with it. They could find nothing to repair nor charge me for. No amount of transmission work would resolve my issue, pursuing with my mechanic. Im going to go two stars now, benefit of the doubt.ORIGINAL POST: Jury is still out. I was as pleasantly deliberate as I could be in setting expectations for this service event. If IF my transmission, the reason for my dealership service department visit, in fact requires replacement ($6K estimate) and my recently changed coolant and brake fluid are in fact dirty, I will be more delighted in my $155 investment. If not, the degree of disappointment will vary with how wrong they got it.

Salesperson was professional, attentive, and knowledgable about the vehicle I was interested in. I wouldve given five stars, but they did not have enough finance people on hand to make the buying process quicker. I dont know whether thats the norm, or just my experience that day.

Fantastic service! Highly recommend Koons for your next vehicle. Traded in my car for a new one and it was a smooth process with no surprises. Shout-out to David Rothschild; if youre looking for a friendly salesperson definitely ask for him.Only downside is the teeny tiny parking lot. Limited spots available and its hard to get in and out of. Minor inconvenience, but be aware.

Christy made our trade in process easy. Very attentive throughout the process. Highly recommend asking for her!

Michael Blocker is an honest, personable and knowledgeable sales rep for Koons. I highly recommend him and will buy other cars from him. He made the car buying process endurable - not his fault that it takes 4 hours to buy a car. The rest of team is helpful and knowledgeable as well. It would be great if there could be a way to speed up the sales process.

The staff is honest and keeps their word I drove from Harrisonburg to pick up a vehicle and they honored everything we discussed over the phone without any hidden BS

Federico made the car buying experience exceptional. He was above and beyond helpful…explaining all the features. Two days after I bought Corolla, Federico helped explain features on the car that I still didn’t understandA+++ to Federico and Koons Toyota!!!

I didnt know if I wanted a Pilot, Explorer or a Highlander and Alex made sure that I had a great test drive and really got to know the Highlander. He was very knowledgeable with the Highlanders functions, much better than the sales guys from the other two dealerships. Once I selected the Highlander as the car that I wanted, he worked pretty hard to find the right one for me and got it to the dealership just in time for me to do all the paperwork and drive it home. This is my second purchase of a new car from Koons Arlington Toyota, probably the last place that Ill go to buy a car ever again. They know how to do it right. They tell it how it is and then deliver, just like a good company should. Thank you, Alex, and Thank you, Koons Arlington Toyota!!!

She sounded honest and reliable and I felt trusting in her. And shes friendly and very pleasant. Not a pushy salesperson. Not threatening.And she worked hard during the sales process and negotiation.

Milad is GREAT to work with- highly recommend!!

Friendly place and very knowledgeable. Everything was explained very clearly!!

Buying a car from Hassan was the best experience I have ever had buying a car. He didnt pressure me to do anything which was a pleasant contrast to other car buying experiences. He was very knowledgeable and knew his products well. Lovely man.

This review is for the used car division. I purchased a vehicle 17 days ago. I was very excited, and happy with the service they provided. However, I have yet to receive my vehicle. I have been driving a rental car provided by Koons. They did not set realistic expectations as to when my SUV would be ready. I feel like they weren’t 100% truthful with me about how long it would take. Now I’m still waiting to get my vehicle delivered, and it’s not been easy to get updated on the status. Overall, I’m not happy with Koons Arlington and would not recommend them.

Dave along with the entire Koons Arington staff went above and beyond to help find the exact Car I was looking for. Within a day Dave and the Koons staff were able to locate and deliver my Camry. I was also given a conplemtry vehicle while I waited for my car to be delivered. I am thoroughly impressed with my overall experience and would highly recommend this dealership to anyone looking for a vehicle.