I recently bought a Range Rover from this dealership Tony Montelongo is amazing. He made the process so simple and quick. I appreciate all of his help that day. Such a great experience, and I highly recommend working with Tony.

I brought my E350 in for service and was pleasantly surprised at the prompt attention and dedicated service provided by William. He went above and beyond to explain the suggested repairs and was very professional. Thanks, William, for taking excellent care of me and my car!

My Service Adviser has been my Adviser for for 3+ years or as long as I have been taking my vehicle to this location, after they opened. I had my maintenance a week ago and I was in/out within a few hours. He is very responsive, answers any questions that I might have quickly. He provides any recommendations noted, quickly after he is advised of them. Very professional and clearly understands and practices excellent customer service, which you do not experience very often now days. Glad he is my advisor!!!!

Joshua, the Service Manager, assigned to my car did a wonderful job. He was attentive and provided the level of service you would expect at a Mercedes dealership. Joshua even got my car service completed earlier than quoted. A Big Win!

I would highly recommend you ask for Joshua Spain. He went above and beyond to make sure my wife was very well taken care of for a regular car service. I trust this service department and all personal. Keep it up and thanks again.

Always a pleasure to work with Josh Spain, no matter how busy he is he always take time to make sure to address your needs and concerns when it comes to taking care of your vehicle. Thanks again for everything!

Ive brought in a car twice to this location, for different issues. Joshua was the service person who assisted me both times. He was very courteous and helpful, and kept in touch with calls, emails, and texts during the process. Everyone I encountered was courteous. The location was clean, and the waiting area had TVs tuned to different stations and had a stocked coffee and tea bar. You can even shop for clothes and other merchandise there. I had a great experience both times. Highly recommended.

Stephen Bowen was my service advisor and he was wonderful from beginning to end communication, personality and I can tell he has a passion for what he does because of him I will continue to bring my vehicle in for service. Thank you Stephen you made me feel like I was your only customer.

Whenever you need anything done at this location please please ask for William Casey he’s the best very attentive and will get what you need done in a timely manner. And he also has GREAT customer service and these days that’s hard too find so when you find it keep it . So I’m keeping William for all my 2021 Benz needs.. Thank You William Casey you’re the best at what you do.. PERIOD !!

This Service Center offers exceptional customer service. Management and Technicians are friendly, knowledgeable, and professional. I was very pleased with the service provided.

This place has courteous, informed, and accommodating staff. My advisor William was very helpful, told me what I needed, and made me feel welcome and comfortable. I’ve been to several other dealerships since being a Mercedes owner and this is the best one yet. He went above and beyond.

William was a great service advisor. He was friendly and I felt comfortable with him as my new service advisor.

Although my service experience with Park Place has always been excellent, Josh Spain, Asst. Service Manager, is the main reason why I always return to Park Place and never consider going any place else for my vehicle maintenance and repair.Josh has consistently provided A#1, superior service!

Jesús is amazing! Hands down have never had better customer service. He was polite, and patient. Very welcoming and offered coffee. If you need any service for your car ask for Jesus. He truly is the best.

Alexa did an amazing job and was very helpful! I appreciated her attention to detail and communication!

William, I want you to know how much I appreciate the excellent service you provided on Tuesday and Wednesday. Your attention to detail, great communication skills, friendliest and smile made the experience great. Thanks...

My experience here was great, very impressed with everyone’s work and professionalism, my car felt like a brand new car when I picked up. I was helped by Jesus and Alex who made my experience here easy and stress free. Highly recommend this location!

Always have an amazing experience! Jesus, my service advisor is great! Got all of my questions answered and was able to get taken care of quickly and efficiently. Thanks for going the extra step Park Place, and Jesus!

Great experience. Awesome service! Jesus made fixing my windshield stress free. The communication was great. I can’t imagine taking my Mercedes to anyone else.

This was beyond the best experience Ive had at park place . I want to thank Jesus for his great service! He answered all questions and concerns in a timely manner. I would recommend you guys ask for Jesus personally to avoid any trouble or hassle! This is the only person I will be dealing with going forward.

Brought my car in for routine maintaince and tire repair. My experience was excellent! I definitely will be returning and strongly recommend this service center. Customer service was courteous, informative, and fast.

If you are looking for Good Customer Service at the Arlington Park Place. Pull up on the Driveway and ask for Monroe. He truly cares about the customer as a person. And will make sure your needs are fulfilled. Alex Licea (onsite/director) will also make sure along with Monroe, that you are pleased and satisfied. Thank you Monroe and Alex.Because of the efforts of these two Men, I will be returning to Park Place in Arlington.Thank You.

I called to see if Mercedes had a recall on my check engine code (P052E) and was talked into bringing the vehicle in with assurances that Mercedes or Park Place would make it right. They must feel youre pot committed with the $189 evaluation fee. The quote for the work was ridiculously high so I cut my losses at $189 and saved hundreds by going elsewhere. Nothing they said came true. We have 2 Mercedes so they lost 2 customers for life. Hope it was worth it.

Whenever it’s time to take my car in for service I drive out to the Arlington location because my service advisor, Jesus, makes sure to have my car ready in a timely manner. He provides outstanding service and is great at explaining everything in detail.

I had my paint repair done and it was completed with great detail, in a timely manner and the people here are very kind/ professional. Paint was restored to “like new” quality. Would 100% recommend to anyone in need of any car services. Travis kept me informed and heard all of my concerns. Thanks to them I no longer have to see a scratch on my back bumper!

William Casey is SUPER AMAZING!! If you ever need service of any kind on your Mercedes he is the man to talk to!!! My experience was awesome and I’m so grateful we crossed paths!!😊

I will NOT and will NEVER recommend this place to anyone. I had the worst service ever. Jasmine was so mean and incompetent/wicked and nonchalant. I think she had a hidden agenda with my vehicle. I spoke with her manager CJ who offered no help at all. He seemed to be in compliance with the nonchalance of Jasmine. I wish I could be able to talk to the general manager to express my frustration. Dont to there for repairs.

I received a remarkable experience with my advisor Stephen. Very attentive and took his time to make sure all my car service needs were completed.

Stephen Bowen is always great to work with. Very professional and does a great job keeping our car serviced!

Good dealership just not many autos due to world microchip shortage.

Everything worked out fantastic. Car was ready but I could not get there to pick it up. No problem. Get here when you can. Love that attitude.. thank you

Absolutely love this place! If you are in the Arlington area you should definitely buy your car here and get it maintenance! Stephen Bowen is the best guy to ask for! Not only does he take really good care of you, his dress and style tells you that he means businesses in satisfying his clients. I will never go anywhere else!

My salesperson name was Steven he is always have good customer service when he has waited on me and everytime I go I request him because he knows what I want done thank you Steven

Josh Spain kept in touch with us with the status of our vehicle and made sure it was ready in a timely manner.

Stephen Bowen was an amazing and excellent service person. Ray Torres is the God of repairs and puts a smile in my face all the time since 1995 that I have been visiting parkplace mercedes. The new service Manger called Cody, he is remarkable. These 3 gentlemen will exhaust parkplace mercedes with other clients as they have done to me.

William was friendly, welcoming, knowledgeable, and I always enjoy working with him.

I’ve received the best service from Jesus Gonzalez over the past few years, he has exceptional customer service skills, great communicator & extremely pleasant to work with.

Russell got my car into the shop very quickly and got the service done in a timely manner! I highly recommend working with him!

Joshua, my service advisor was awesome and extremely knowledgeable. Would always recommend Park Place to anyone.

I had a service done on my car, as well as had them balance/rotate my tired, working with Joshua was a pleasure. Joshua was very polite, very professional and explained everything in great detail. I would recommend him and will definitely use him, and their services, again in the future.

Stephen Bowen went above and beyond! Highly recommended! Thanks!

Joshua was a Great person in assisting me in getting my car in for a b service . He was very professional and friendly. Its people like Joshua that makes me always want to do buisness with Mercedes!!

I was helped by William in the service department, he was very truthful throughout the entire process, he also educated me on exactly what was wrong and what it would take to fix the car. I’m grateful for all his help and expertise on all these matters. His customer service and promptness to assisting me during these difficult times is what keeps me coming back and buying this brand over and over again! Thanks for all your help William! I greatly appreciate his service and dedication to Park Place Motors!!!

Very professional people. Joshua took great care of my wife’s car while I was out of town. Service was done on time. The only thing that could be improved was the loaner car my wife was given. She brought in a C class and received an A class to drive while the work was done.

Great and Clean Place.... Jesus was very professional and Nice would highly recommend Thank You

Joshua is always honest and professional. I appreciate his attention to detail and my needs. I drive past 2 other Mercedes dealers because I love the service I get with Josh in Arlington.

Josh has exceeded expectations of service every time I come to get my car serviced. He was so patient after I left my card at home and had to come back and kept me updated on my car when I was out on a rental! I will only request for Josh and I highly recommend him when you come to this location 💯

My experience at Park Place Motorcars Mercedes Benz of Arlington was nothing short of exceptional. I was blessed and fortunate enough to work with Marco Lopez who rendered remarkable, above and beyond service! I felt valued. He was attentive from start to finish and made the process easy. I drove across town to get my car, so that should speak volumes. Working with Marco and his peer Ricky Carbaugh as well as Manager Bobby Vance, they were all top notch! Thank you so much for the experience and my amazing new car!

Josh Spain is amazing. Very professional fast and efficient

It’s always an enjoyable experience at Mercedes Benz of Arlington with Jesus Gonzalez. He is very helpful and knowledgeable about maintenance questions. I will be returning for all maintenance needs! Customer service is personalized and welcoming❤️ Definitely would recommend to friends and family

Always professional! Josh Spain is always a big help with anything I need. 10/10 recommend!

Great experience at my local Mercedes dealership and thank YOU Josh Spain for providing a fantastic experience. :)

EVERY single time our vehicles needs servicing there is NO LOANER cars available. We are alittle disappointed in Mercedes-Benz as a replicable company and NO LOANER cars., kind of say alot about the company to accommodate their customers. Do not Mercedes-Benz value their customers? POOR BUSINESS ON LOANER CARS. THEY TOLD US IT TAKES TWO WEEKS FOR A LOANER CAR . SAD

Stephen Bowen went above and beyond with my service. He was professional, knowledgeable and super friendly - exactly the type of experience one would expect from Park Place. I would definitely recommend him; hell get the job done and done well!

We had an unfortunate experience with our car keys getting locked in a loaner vehicle. The customer service department is not entirely knowledgeable on helping resolve issues but the service department did reach out and did their best to make things right. I would recommend cross training on services and solutions for customer service/receptionists in the event a manager is not available.

Stephen Bowen is the best! Always goes above and beyond!

My mother came here today to try to buy a car and no one help her until she had to go in and ask for help. That’s Very bad customer service because she doesn’t look like she has money or good credit. Or maybe she is Hispanic well never come here to get a vehicle

Stephen Bowen attended to me and was very helpful, friendly and professional.

I have been using Park Place for repairs since 2007. I have always had Russell as a service advisor. He is very honest and trustworthy and keeps my car in great condition. My last vehicle I had for 8 years with over 200K miles and had no major repairs. Because of him it would be hard to get anything but a Benz because I dont know if I could confidently say I would get the same level of service anyplace else.

Knowledgeable and very friendly staff! Thanks for a great experience!

As always Josh Spain gives superb service. I was greeted right away once i arrived, the work was completed in a timely manner, and Josh is provides top-level, professional service and makes the experience enjoyable. From a park place Customer of over 15 years.

The Worst experience ever with a Mercedes-Benz service shop. This my third Mercedes and probably the last. I dropped in my 2013 Mercedes-Benz GL450 for a check engine light diagnostics. They said it failed a few cylinder compression tests, and they will need to tear down the engine to know how much it will cost to repair the vehicle. They quoted $750 to access and check the cylinders.The diagnosis came back with a repair bill recommendation to replace the cylinder heads for $30,000. $30,000 is more than the cars cost and almost half the price of a brand new vehicle, same brand and make. How honest are these repairs? Do they know what they are doing? One could only imagine.The second recommendation was to trade-in the vehicle for a newer model, which they didnt have. I then requested the car to be put back to its initial state to pick it up. After all, it was driving well when I dropped it.To my greatest dismay, the vehicle drives worst than it has ever been. The car makes noise and shakes, unlike it was before they had it. Am sure this was done purposely to entice me to trade-in.This repair shop is the worst repair shop I have ever worked with. They cannot even reassemble a car they tore apart to diagnose a repair, and they claim to be an authorized dealership to the brand.

Great job with the two axle complete brake job!!! My AMG is a smooth Beast!!!

My service advisor Jesus always takes great care of me and my car. I won’t take it anywhere else!

I love the customer service I receive from Mercedes especially my service advisor Travis Ivy. He is very professional and courteous to me all the time. When I need anything I definitely can count on Travis to get the job done. Thank you Mercedes for caring about your customers by hiring wonderful professional courteous people on your team like Travis Ivy.

This is a great facility. Everyone works very hard to take care of your needs. Multiple comfortable spaces to wait for your car to be serviced. (Its a Mercedes dealership, set your pricing expectations accordingly.)

Had the pleasure of working with Stephen Bowen as my advisor. He was attentive, knowledgeable and courtesy while keeping me updated and making it seamless and simple. Thanks again!

Called in today for some pertinent info on a car that I purchased a few years back and Alli was quick to help me even though I was not hercustomer. Good job Park Place, great hire! Thank you Alli, when I come back Ill be asking for you.

Amazing customer service at Park Place Arlington equals Travis Ivy he truly exhibits professionalism at its highest level. I have been a customer for over 5 plus years always on time, accuracy on point, always providing excellence. I just want to take this time out to recognize my amazing Assistant Service Manager. If you want a amazing experience PLEASE just don’t take my word go into Park Place Arlington and ask for Travis Ivy you will not be disappointed.

I stopped in to inquire about a new vehicle and see if Mercedes was the route I wanted to go. Jesus was so amazing & helpful with all my questions & concerns. At this time it is not in my journey but I will definitely be back to see him in the future!

I love Mercedes the staff is always really nice. Russell Holman took good care of me with servicing my car. Thank u Mercedes for being top notch with the staff u offer, the product my car and just being a step above the rest.

My interaction with Stephen was phenomenal. He was extremely patient and went the extra mile explaining my options. Highly recommended!

Jesus Gonzalez has taken care of my vehicle for several years. The best service advisor at the Arlington location. He is prompt, professional, and will find a resolution. Make sure you ask for Jesus!!

Josh Spain is one of the best service advisors of all time!

Easy to schedule a service appointment. Service was completed within an hour. Service that was rendered was discussed before and completion. Professional from start to finish.

I was not so sure about coming to this location however as soon as I got there and was greeted by Jose Gonzalez with his energetic ready to work positive attitude I knew I made a good choice. Not only was he able to answer my questions and concerns he also made sure I didn’t need anything else. I will definitely be back again.

I came in my first time and my service advisor was travis was wonderful, he explained to me exactly what my car needed. I didn’t feel like he was trying to sell me anything just educate me on what my car needs were. Will DEFINITELY be coming back to him.

I had the pleasure to work with service advisor Jesus Gonzalez, he was extremely helpful and professional! He made sure my experience and expectations were met. He kept me well informed on what the issue on my car was. Thank you for going above and beyond for me .!

Travis Ivy, the Assistant service manager, is a rockstar - quickly replaced a center cap on my S450 alloy wheel and had me on my way. All covered under warranty. Excellent service, as usual.

I have always had the best experiences with Park Place Mercedes-Benz in Arlington. Travis has always gone above and beyond to help me in every possible scenario. Travis is awesome and I am so appreciative of his attention to details, quick responses, and professionalism!

If you’re in need of a new or pre-owned Mercedes, Park Place Arlington is the PLACE to visit. Malcom Gage and Marc Young are two individuals to see. Throughout the process, their patience, care, honesty, and guidance made my experience easy and less daunting. They both went above and beyond, listened to my needs, assessed my situation, and recommended a vehicle that I am excited to drive. I was well informed from beginning to end and went home with the vehicle of my choice, and with the best deal possible.I’m still amazed at the seamless customer experience. This is my 4th car from Park Place (7th including family) and I will not only remain a customer for life but will contact you for future needs! I will recommend Park Place Motorcars – Arlington to anyone looking to purchase a Mercedes-Benz.

William Casey was great to work with!

Tony Montelongo was absolutely amazing! He helped me purchase the exact vehicle I wanted. I visited this location without an appointment and Tony was still able to balance out time to help me, all while assisting his scheduled clients. The communication throughout the process was great and will recommend him to anyone who inquires!

Let me start off and say that Jose Gonzalez not only does he enjoy his job he also knows what he is talking about. I had a couple of questions thay I wasnt sure of and answered every single one of them at the moment. Now I usually do my own oil change but sense now it gets dark early in the day I had to stop and drop off my car. Although he had his mask on i could feel the smile he had as he greeted me. Is safe to say I will be coming to this location more often now.

Park Place Arlington has been so helpful when needing services for my car. Appointments are easy to book and lots of openings for booking. I would not choose another place they provide the best customer service each time.

Waited for over 30 minutes for someone to check our car in to be serviced. Several other people came after us but was checked in before us. Then they charged us a higher price to change the battery then we were quoted over the phone.

Horrible experience X 2 at this location. Brand new car purchased there have had to take it back for service twice already. Minimal review of the cars features by the sales rep upon purchase. Issues within the first month. First time they kept it for 4 days in order to perform a software update. Picked up the vehicle when they indicated it was ready, only to find that the original problem was never remedied. Took it back a second time and thats when they informed me that they never updated the software during the initial appointment (they didnt even mention that little fact when I picked it up the first time). Second appointment made. Service rep was very quiet and indifferent with me, acting as if I was an inconvenience. No apology for all the inconvenience. Will never purchase another vehicle from this dealership.

Stephen Bowen is the best service associate at the Arlington location.

Very happy with the professional, knowledgeable and friendly service and support provided by my service representative Stephen. Can highly recommend to others.

Service here is great! I took my car for service and William did a wonderful job of keeping me in the loop of what was going on with my car and the repairs it needed.

I came to get my car detailed and Jesus was so professional and helpful with any questions and concerns I had. Definitely will be back !

William in service at Park Place Arlington, was courteous and very helpful. He assisted me with comparing prices with competitors on tires, and we found out the Park Place is competitive with their rates. Great Service!

Great work! Service Advisor Jesus was very professional and made the process the easiest it’s ever been. Highly recommend.

I was helped by Joshua. I’d bought a Mercedes but needed a key to be made to it. Joshua made sure everything was done for me and did it in the time frame he said he would with constant communication. I didn’t even buy my Mercedes from park place myself but they treated me as family from start to finish

Great service, Joshua is great!

Highly recommend Jesus González. He always goes above and beyond and delivers great customer service.

I had a busy day and appreciated that the agent (Bowen) set proper expectation with time and was courteous and professional.

Mark young is so professional and really goes the extra mile ! I called park place to see if I can get some information on what I need to do to prepare myself for getting a car from here. He gave me some very important knowledge as far as credit and the requirements the bank looks for when purchasing a car from them. I hope he is still selling cars at park place next year because you have a definite customer! Thank you so much Mark for helping me try to reach my goals and dreams without making me feel like they are unrealistic!

Travis Ivy very professional, excellent service and fast as always, he takes care of me. The staff are always there to greet and assist as you pull up

Thank you William. As always your professionalism and service was top notch. It’s so important to work with the best!Elizabeth Taylor