GREAT SERVICE! I currently Drive a Optima... Its very nice... and a reasonable price... but, its still a budget vehicle... Imma have the opportunity to visit again. All I need now is the Money to buy a BMW...

Richard is the best! Have had two jobs done at this location, both with Richard. Hes always taken the time to carefully walk through and explain everything down to the details as well as provide his own honest thoughts. Its great to have a reliable confidant like Richard in any situation, but even better when it comes to my car. Thanks Richard!

Cristian Silva was very helpful with assisting me. S.Bravo was very knowledgeable on the technician end of the business

Great service informed me of recalls an got me out in a timely manner

I got an alignment done here. My wheels are perfect! My steering wheel is not. I have to hold the steering wheel off center to make the car go straight. When I called back they said they made the alignment as perfect as they could and that they would need to replace suspension components in order to fix it. Yes the alignment is perfect. But I gotta turn the steering wheel off center to use that perfect alignment 😞😞

Best customer service location Ive ever been to. Ask for Jimmie!

Always great service and very transparent and matter of fact on BMW service.

Pricy, but got the job done pretty fast.

DT is great! Got me in on time for service and I only waited two hours. Perfect, thanks Mr Tran!

Great service and they provide loaners if available or valet service if not. Nice clean location and great customer care

Not a good experienced at all. My service advisor 80752 Keith Samuels did not do 100% customer service. I was unhappy and disappointed from the service I received from him. He was not informative and his voice message was very short and basic. Dropped my car off on a Monday the 22nd and didnt get it until Wednesday. I didnt even get a courtesy call from him to let me know that my car was not done. When I picked up my car on Wednesday. It was unfriendly visit. It was short and basic again. Didnt even go through what was done to my car. Basically here is your invoice and read your email. Let just say he ruined my day and I drove off feeling very upset and sad.

I really appreciate their tech, Josh, for his attention to detail and going above and beyond on his customer service. Hes the best!! Also, I would like to note, Rachelle Barney, service manager, who has always provided the best care. Because of them, I will be a returning customer here.

Autobahn BMW, Arlington is a rip off every time you take your car its something else. I live right down the street but i would rather go all the way to Fort worth baby than to go to them. They got plenty of money out of me

Got the car. I wanted... peeriodt POOH

Cant get a call back. Understanding Covid has had an affect, Ive waited 5 weeks and left 3 messages. My patience has been challenged. Moving on. **update** After response from this review, I did write to Mo as he suggested. 4 weeks, no response. 3 stars went to 1 star.

It was very slow service and seemed crowded not a good thing if a lot of bmw are breaking down

Friendly place to take your personal vehicle...Rachelle Barney was waiting on me to arrive...love the hospitality..kept me updated on the repairs same me money...so asked for Rachelle if you need to visit BMW in Arlington....

Eric was very helpful and knowledgeable of all things I inquired...

I had my car serviced here about a month ago..service advisor was great..all was good was notified about axle leaking and car had to be placed overnight for work..when I got the car delivered to me at my house..my garage door opener and my service manual which was in glove compartment was removed..when I contacted shop they stated either I took it out and misplaced it ..after more back and forth they accused me of misplacing it and never having an actual manual..after repeated calls the manager sent a manual to my house and stated he pays his techs too much money for them to remove such things..which I found to be amazing and total denial since manuals dont walk out of glove compartments by themselves..next time if ever I return..ill make sure all things that not bolted to car is removed before I leave car there for service

Nice. Back to normal. In and out.

Quality and trusted service for my Mini Cooper.

Very nice service 👌

Id rather be here than to be at BMW of Dallas... only thing that has me baffled is they didnt have any loaner cars said they were 3 weeks out but im looking at loaners on the premises... thats not a good look...

Always get excellent customer service from service rep Erick R and the service technicians

Richard was extremely helpful. This why I continue to drive past closer dealerships just to go to Arlington.

I love it here and especially my guy Josh! Was so awesome with helping me! I truly appreciate him!

This is one of the places I work.

Have not had a recent service at bmw of arlington

Here with friend of mine. Great Service 👍

Very clean and very friendly staff. State of the art maintenance facility and very reasonable pricing.

Great service overall! Thank you for taking care my requests.

Dosent have time sense. Been waiting here for hour, where I had an appointment. Not just normal walk-in. Stupid stuff too.

They damage my dashboard while getting service and then the general manager just laughed in my face when I brought it to their attention. So I left and have not returned to this dealership. Will not recommend.

Robert is the best!

Left numerous messages for the service manager. I am in my second week of waiting. I am astonished at the poor costumer relationship.

Reliable

There Service is impeccable!!!!

Very satisfied