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McNelis Family EyeCare
2010 S Arlington Heights Rd, Arlington Heights, IL 60005, United States
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McNelis Family EyeCare
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So
Review №1

I love it here!! Everyone is so kind and professional. No long wait and so clean! Definitely will come back here for annual check up!

Ma
Review №2

This is the best optometrist ever! There’s a very professional staff here and they have sincere smiles. They are always happy and they addressed all of my concerns. I will make sure to visit here again soon! McNelis, you’re the best!!!

Lo
Review №3

Absolutely the best Optometrist I have ever been to. Have had glasses since third grade and nothing has come close to the prescription and quality of eye wear I received.

Cr
Review №4

Took my daughter here for an eye exam. Very nice well kept office. Everyone is extremely friendly and welcoming. Doctor was very good at explaining everything and making my daughter feel comfortable. Very pleasant experience. So glad we chose to visit

Ne
Review №5

Nothing special and they charge so much for a visit. I would not recommend

St
Review №6

Today, I visited McNelis Family EyeCare. My eye appointment went smoothly with no wait time. Excellent exam, very nice atmosphere, friendly staff, great exam equipment and services. The lady that helped me was very patient and helped narrowing down my choices for the frames I chose. Dr. Christopher Frohm was fantastic, very professional and knowledgeable. I would recommend this business and I am looking forward to my next visit.

Al
Review №7

I initially was impressed. I explicitly stated I needed glasses to work with my prescription and to see the computer. I stated I take them off to read my phone. They ordered glasses that I am only able to see far. They don’t work well. I have to enlarge the computer to 125% to be able to use the browser. Then the frames broke. My insurance only pays for once every two years. Now I’m screwed and have to pay out of pocket. They made no effort to work with me at all on this. They got their money and don’t care.

Kr
Review №8

The staff is very friendly and knowledgeable. I felt very comfortable there. I really appreciate the time they spent answering questions and talking things through as well as how they helped with finding a proper fit of new frames, which has always been so hard for me. They made it so easy!

Ma
Review №9

The office is very nice. Staff and doctor are extremely nice. All of my questions were answered. At no point did I ever feel rushed. I even got help with choosing glasses that were right for me. I highly recommend this place.

th
Review №10

Super knowledgeable and friendly staff - Love Dr McNelis ... She takes the time to answer questions and you feel so at ease with her!

Ca
Review №11

Just positive words about this doctor office!Dr. McNelis is the best ! Nice, patient, calm and so oriented to people! I wish all doctors to be like she is!Whole team is great, with positive attitude.Highly recommend this office! Thanks!

Li
Review №12

The most amazing place ever. Staff is FABULOUS and Dr. McNelis is amazing. She takes her time and listens to all your concerns. LOVE THIS PLACE!!

Pr
Review №13

I had a very satisfying visit. I was given an appointment the same week I called. Customer Service is great. I had my appointment with Dr Margaret. She is very good, and was very patient with me though I had language issues. I recommend this clinic.

Me
Review №14

It was my first time coming here for my son’s appt. all the staff were very nice and friendly. The optometrist is really good and know what he is doing. I highly recommend this place.

Da
Review №15

This is the only place to go for an eye care professional and her wonderful staff. Dr. McNelis is awesome and caring and very professional and her staff is top notch..More stars are needed at the top because 5 stars is just not enough for this group of happy humans. They rock... 10 stars

Ho
Review №16

Absolutely LOVE Dr. McNelis. She is very professional, educated, and kind. I trust my whole family with Dr. McNelis. She is extremely thorough and skilled in her field. She also has an excellent staff and practice. I highly recommend McNelis Family Eyecare! Thank you for all of your help!!

To
Review №17

We are very pleased with Dr McNelis for our Doctor. The office staff is amazing, and so helpful. I highly recommend this facility for your eye care.

La
Review №18

Could not ask for a better service.Dr.McNeil is the best optometrist I ever went to, she explains everything and is very intelligent. Her staff is one of the best around ( always willing to help and very friendly ). If your looking for a new optometrist you wont go wrong at McNeils. Good Job Guys !!!

Ha
Review №19

I hadnt been to an eye doctor in about 6 years because I have always hated going to the eye doctor, and would prefer going to the dentist even tho I dont like going to the dentist. My aversion to the eye doctor wasnt because of things being near my eyes, but rather the doctors and staff themselves (Ive been to several and have never felt heard or like a person at any of them). Dr. McNelis and her staff were very friendly, explained everything they were doing, showed me the results of my tests, and were very encouraging. The part of the eye exam I have always hated is looking through the big machine that looks like a huge pair of glasses with several lenses because I always felt stupid when I couldnt read a letter or couldnt see much of a difference between the lenses. Other doctors would become impatient and insist there had to be a big difference between the lenses. Dr. McNelis was very friendly and patient. She also took time to talk with me to go over my options and needs. When it was time to pick out glasses the assistants were very helpful in identifying the size lenses that I would need and helped me find glasses that I would not be allergic to as I prefer metal frames to plastic frames. They were also very patient as I am very picky with how I want my glasses to look too. Everyone was very friendly, and professional. This was definitely the best experience I have had with an eye doctor, and I highly recommend McNelis for your eye care needs.

Ke
Review №20

I havent been to an eye doctor in years, and thought it would be to go in for a checkup. This was my first time going and I thought the Dr. McNelis was superb. Very kind. Easy to talk to. Explained what was going on. Didnt seem like she was in a hurry. I would suggest her to any new patient looking for a new eye doctor.

Tr
Review №21

I started with the McNelis Family EyeCare Center for my LASIK procedure 1.5 years ago after a friend referred me. After the wonderful care by the doctor and the staff, I switched my entire family. We all get our exams there yearly. The Dr. has been consistently on time, through, and patient with all three of my kids. Frames for my kids were reasonably priced compared to other offices. Overall a great experience and I would recommend them highly!

Ke
Review №22

I am totally pleased with McNelis Family EyeCare. The staff was very professional and customer service was obviously very important to them.Dr. Chris was very knowledgeable and helpful. It was a great experience !!!Hopefully I will have many opportunities to refer this office!

Ni
Review №23

Amazing staff and beautiful facility! My daughter felt super comfortable during her very first exam!

Pa
Review №24

There is much to admire about McNelis Family EyeCare but I especially appreciate their accessibility and professionalism.When I really need to see an eye doctor they manage to fit me into the schedule and provide the help I need. The staff is very competent and friendly. The doctor is easy to talk to and takes into account the total person when doing an evaluation or making recommendations. She is willing to discuss multiple options and offers clear explanations of conditions and the various treatments available, including supplements and over-the-counter products that may prove helpful.

ke
Review №25

Been going there for years, the staff, they are welcoming, friendly and helpful. They are very knowledgeable with their products, they have the best eye tests. The doctor, the best optometrist I have ever had. She listens and give good advice.

Ra
Review №26

My first time at this eye doctor for me and my son. The staff were friendly and their was hardly any waiting before we were seen. We were both seen together one after the other through the various tests so the visit was streamlined with very little waiting. Dr. McNelis was patient with my 6 year old. The staff were also very patient with my son as he tried on many different frames before choosing one. Overall a great experience.

Jo
Review №27

Dr. McNelis is excellent! She is very thorough and takes the time to listen to you as well as talk to you. You can tell she cares about your eye care and is always up to date with latest technology. The staff is awesome too! They are always pleasant and helpful and patient. I trust them totally.

Sa
Review №28

My family has been going here for 7 years. Dr McNelis is friendly & knowledgeable. The front desk staff is awesome at making sure we make the most of our insurance benefits and go the extra mile in customer service.

cl
Review №29

I was at Elk Grove optical and they were awesome with my 9 yr old.. we are new patients here.. hilda was of great service and very nice and polite.. I was referred and I definitely recommend it

Je
Review №30

My kids get their eyes checked here once a year. Staff is very friendly and well versed to deal with children. Everyone is nice and Dr, McNelis is great!

Da
Review №31

Everytime I go to McNelis eyecare I always feel like part of the family. Very professional and come out seeing clear again. Great job

Aa
Review №32

Dr McNelis and staff were very friendly and helpful. It was my sons 1st appointment and it went well. I was satisfied with the outcome. Thank you.

Ne
Review №33

Dr. McNelis is our family doctor for many years. She is wonderful as a doctor and as a person. She is one of my favorite doctor. I hope to keep her for ever.

To
Review №34

Such incredibly thoughtful, smart, and helpful people. I am very impressed with the service they provide. Thank you :]

Jo
Review №35

Dr, NcNelis has helped me for years. Her skill as a doctor is unmatched especially for diabetic care and emergencies, I had a severely irritated eye with an infection that Dr. McNelis treated and she saved my eye from any damage. She is clear and to the point about my eye care with my future health in mind as well as my present needs. Her staff are superlative and kind and always make me feel welcome. My five children go here too for their eye care needs and yearly checkups.

No
Review №36

The doctor was very nice and the explanation was very easy to understand!

Mi
Review №37

The Dr. was very informative and gave me a wealth of information.

ma
Review №38

Dr. McNelis is so kind and professional as well as her staff. I feel 100% comfortable with my visit and upcoming procedure.

Of
Review №39

I highly recomend this place! The staff members are really nice, i went with my 2 litle ones and they were really patient with them, and the Doctor really polite to. Love my experience there. Will be back!!

Na
Review №40

Great environment and employees!! Very friendly staff. Made my daughter very comfortable on her first eye visit!! I would recommend them to everyone!!

Ch
Review №41

They saw me on short notice, were kind, and diagnosed my problem quickly. I will definitely be making them my regular provider.

Ed
Review №42

Wonderful, friendly staff from check in to check up! Look forward to the next visit! Thank you!

Di
Review №43

Most thorough eye exam I have ever had. Everyone was very nice and efficient . Dr. McNelis was wonderful. I diffenttly recommend this practice .

Di
Review №44

Always professional love coming to this office for my family

Ka
Review №45

Really nice office, the staff and doctor were wonderful with my 3 year old. I’ll be switching to McNelis for my next exam as well. Thank you!!

Da
Review №46

Very professional and efficient! Getting my appt and during my visit was so easy. I would recommend McNelisFamily Care to everyone. Thank you for you great service..

Ke
Review №47

Switched from another local eyecare that my family had been with for more than 25 years and Dr McNelis and her staff are awesome. Very knowledgeable - very thorough - very polite - and most important, very reasonable.

Da
Review №48

Dr McNelis is so easy to talk to. She asks questions and pays attention to your concerns! I highly recommend her.

Je
Review №49

Always a professional and courteous staff. My appointments have always been a pleasure over the years. I highly recommend.

Be
Review №50

Perfect 20/20 vision since seeing dr McNeilis since 2006.

Em
Review №51

Wonderful staff and doctor, made us feel so comfortable and got very stylish glasses too My 13 daughter absolutely loved Dr. McNelis.

Su
Review №52

Excellent care, outstanding staff each time I went. Kind and looking out for my best interest. Can seem pricey with cost, however, if you value quality and yourself, you will find that McNelis Family EyeCare will deliver, because what goes around comes back to you. I am so thankful that my close friends highly recommended this place to me, and that I didnt end up going back and settling for a LensCrafters again. Worth every penny of my money, and I am particular about who I give my money to for service regarding my healthcare. Staff will not disappoint. Courteous, professional, compassionate and passionate about what they do. Whats there not to love? Stellar service.

Je
Review №53

I have been going to Dr. McNelis for about 3 years now (been wear glasses for 20+ years) and she is by far THE best eye doctor I have ever had! So happy to have found her :-)

Er
Review №54

Came in for my appt and the buildings power was out, I stepped into the office and they explained what was going on and when the power came back on they called and had me come right in, very professional staff and a wonderful dr, will highly recommend this place to family and friends

Si
Review №55

I took my almost two year old son there for an eye exam, everyone was amazing, the doctor was extremely patient with us considering my son is little, didn’t stay put for more than a few seconds, and wanted to touch everything. She exactly ehat she wanted to check and how to do it so he doesn’t get scared. The place was very clean, staff was cery friendly, toilets were spotless, and there were a few toys for kids in the waiting room. I would highly recommend McNelis Family EyeCare to anyone that needs an exam for themselfs or their child. Thank you Dr McNelis!

Ka
Review №56

Professional and friendly office. Dr. McNelis is very patient and thorough, a doctor who cares. Yes, I recommend her.

Ja
Review №57

Very impressive. I found Dr. McNelis very knowledgeable in hybrid contacts and received one of the best eye exams ever.

Ka
Review №58

This was my first time with Dr. Nelis. They were fantastic with my toddler. Dr. Nelis also answered any questions I had regarding my vision. Overall, Id go again.

Jo
Review №59

Dr McNelis is great and she and her staff are great with my children. I definitely recommend her.

Pa
Review №60

3 week ago I came to this place recommended by few people. I was amazed by the Doctor. Shes very knowledgeable. I had few miscommunications but the staff made sure to help me out. They went above & beyond to make sure Im satisfied. I highly recommend them and I will continue seeing dr. McNelies family eye care.

Is
Review №61

Excellent staff and office, Dr. McNelis is one of the best eye doctors in the area. Highly recommend her clinic!

TG
Review №62

Nice place for kids and adults.My daughter liked it,we took an eye exam for kindergarten form.The doctor and the staf working there are very pleasant to deal with.Everything is clean.My child had a lot of fun.Everyone were very professional.I am a patient to McNeils also,so I would recommend this place to everyone.

S
Review №63

I brought my 5 year old and the entire staff was friendly and eased her fears. We will absolutely go back.

Ja
Review №64

I found the Optometrist doctor very detailed and v. knowledgeable . Actually I felt I am at Opthalmology doctors office with v sophiticated instruments. V nice office and the doctor was great good place for initial consultation and glasses

Ma
Review №65

I would highly recommend McNelis Family Eye Care. I found Dr. McNelis about four years ago when I started wearing contacts that required a good deal of experience to find the right fit. Most importantly, the staff at McNelis is absolutely the best. Becky, Shami, Stefani... thank you guys!

He
Review №66

Very nice in this office really helped me and made me feel very comfortable

Il
Review №67

I would highly recommend Dr. McNelis and her staff. Very professional and knowledgeable.

Na
Review №68

The best eye care experience Ive ever had.

Tr
Review №69

Very nice and friendly staff. Easy to get appointment.

Jo
Review №70

Great people that care about you! Would highly recommend going to see them !!

im
Review №71

This is is by far the best place to have your vision checked, period. I walked in there hoping Dr. McNelis could give me eyesight mirroring the likes of Superman, which, if you know anything about that particular Kansas boy you know that its pretty good. Without skipping a beat and being the ever-so reassuring medical practitioner that she is, she responded how about we just have a seat and see what we have going on, hmm?Long story short, we went through various tests, including the one with the blurry hot air balloon. Its focused! I yelled. Its not focused! I quipped. I could see that Dr. McNelis was impressed, because she kept writing something on a sheet of paper. I thought it read GOOD CANDIDATE, which must have meant I was on whatever tier needed to get the good stuff. What really made things stand out for me though was during the very last test, or trial as I liked to call it. Had to read a few letters on the wall, and wouldnt you know it? The smallest ones I could make out read K R Y P T N. Oh, I know this one! I exclaimed.It wasnt even fair, man.But I must say while I do not have the x-ray vision that I initially went in for, I do have something just as important-- a clean bill of eye health and an updated prescription for Toric contacts!**In all seriousness though, theyre extremely professional, knowledgeable, and well, super nice. Its hard to find that these days, particularly when everyones trying to sell you on a service or merch.I highly recommend this place, youll love them!

To
Review №72

High Quality Eye Exam & Service.

Ja
Review №73

Very through exam was done. Everyone was very personable yet professional.

Cl
Review №74

Eye examiners good technology great frames and service i reside in europeand still need their services

Su
Review №75

Awful! Waited 6 months to submit my insurance claim and insurance refused to pay because it took them so long to file. How their lack of organization and ability to run a business becomes my 400 problem! Run away!!!

Hi
Review №76

Top doctor. She is so good with kids!

Na
Review №77

Staff very friendly and helpful.

Sh
Review №78

Always the best care with the latest technology given at McNelis Family Eyecare!

Li
Review №79

The receptionist was extremely rude and treated me like I was stupid when I had a question about their IPAD sign in. The doctor was very friendly though.

Jo
Review №80

Such great people highly recommended!

Do
Review №81

Dra Mcnelis was above and beyond

Mo
Review №82

Doctor Is amazing

S
Review №83

Good eye clinic

Ma
Review №84

Great to work with

Lu
Review №85

I have been assisting with them for many years and I love their work and their prices, the staff are very friendly

Information
44 Photos
85 Comments
4.8 Rating
  • Address:2010 S Arlington Heights Rd, Arlington Heights, IL 60005, United States
  • Site:http://mcnelisfamilyeyecare.com/
  • Phone:+1 847-621-0633
Categories
  • Contact lenses supplier
  • Optometrist
  • Doctor
  • Eye care center
  • Lasik surgeon
  • Optician
  • Sunglasses store
Working hours
  • Monday:10AM–5PM
  • Tuesday:9AM–1PM
  • Wednesday:Closed
  • Thursday:10AM–5PM
  • Friday:10AM–7PM
  • Saturday:9AM–3PM
  • Sunday:10AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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