Consistently clean bottle room during Covid - a good sign. Fantastic selection of international foods. Would like to see more employees try harder to give customers a little more right of way in the aisles during this pandemic and its commonly courteous social distancing. Good habits do last a lifetime...

I used to really like shopping at this particular Kroger. I just cant any more. It takes so long to be checked out. Hire more cashiers. Its sad to me, since I really enjoy their Asian section, as well as their organic and gluten-free sections of the store.On a recent trip, I went to an open checkout lane and the cashier suddenly left for 5 minutes without explanation.Ive tried the self-checkout and found the one attendant to be impatient with me. I accidentally moved some items in the checkout area and I was told rudely to not move stuff. Im a small woman and was doing my best with a big amount of groceries.I had been trying to use self-checkout to help them ease their stores lack of human cashiers. Ive been kind and patient to staff, but this isnt reciprocated.I now see this location as a convenience store for me of sorts. I would only run in here to get 10 or less items, not a full grocery shopping trip. On my full shopping trips, I used to spend $150-200 here every 2 weeks or so. Ive decided Id rather give my money to other companies such as Trader Joes who have better customer service and treat their employees more fairly.

MD, a manager at this location, took the time to walk me to my car when it was past dark because I didnt feel comfortable walking alone. He even returned my cart for me. Please give MD recognition for going above and beyond to ensure that I felt safe while visiting this Kroger!

Very rarely stocked, even before the supply chain issues. The self checkout lanes are never all open, even when there are long lines and the store usually does not staff the regular checkout lanes. Prices are just OK.

The floral attendant was so rude to me that she made me cry when I was simply trying to get some balloons blown up for my son‘s fifth birthday. He wanted a space theme so I brought some balloons into the store that I had bought online because I have always had Kroger fill up my balloons for me. She was frustrated that she kept popping my balloons and took it out on me. I told her that she was not being kind to me and she said that she was just trying to help me understand the quality of my balloons. I said she could do that in a kind way. She said I am trying to be kind. She must not know how. I was appalled and I will never go to this store again. There are two other Kroger‘s in town that I prefer over this one.

The worst part of this location is the setup. They no longer staff cashiers according to store volume, and the USCANs are absolutely outrageous with grocery shoppers lined up to the meat department. The decision to remove registers for primarily USCANs was a poor decision.Many of the cashiers never seem unhappy to be there, they look as though they are under a lot of stress; which makes sense.The employees do an incredible job keeping up and keeping the store clean, but its poorly ran.Theyre often out of produce bags and inventory. Its become a true nightmare to shop at this store. Despite the higher prices, we prefer the Buschs on Green.

Rude staff. Simple trip to the bottle return became interesting. They close from 2-3 for cleaning, understandable. But when you let the person that arrived seconds before you in and not you, something must be off. Seems suspect that the person that is NOT of color was allowed to go in during the clean up time but not me. Hmmm… Avoid this location at all cost. Never going to a Kroger ever again.

My wife and children shopped this store while I had an appoint with the U.Upon picking me up she told me that she had the worst experience she ever had in a Kroger or for that matter in any supper market.The shelves where bare of goods, the store was dirty, the produce was infested by fly’s.What she told me next actually made me mad; there where several clerks that where rude.One especially at the self check out.He rudely ordere my white to step back when the screen was asking for assistance on 3 different occasions until while trying to resolve the final screen prompt he stormed off yelling “I can’t help you”.The fact that this is taking place in front of my kids makes me steam!!We usually shop the Kroger in Brighton and the store is clean and the employees are very pleasant. What’s going on with this location.I will be in contact with regional management in regard to this utmost disgrace. I think that the health department should also be made aware.

Very poor. Someone, whether the management at this store or elsewhere has decided they want customers to use self service check out so it is now a toss up whether they will have one cashier on duty, or zero.

There were lines at the checkout registers extending into the aisles and the store was closing more lanes. Hire more people. Pay them more if you have to. It isnt rocket science.

I just witnessed an employee from deli went out to the cooler and grabbed 2 containers of Mac and cheese and dumped them in the Mac and cheese container in the hot serving tray. I am not sure this practice is in accordance to food safety.

Customer service is not greated with a smile. Makes you feel like your bothering them sometimes.

Heavily sprayed parking spaces, toxic chemicals in the air, probably a big amount of pesticides. I won’t be going anymore cause I don’t want to be poisoning myself.

Try the sushi place for a quick tasty bite. Sushi selection is good and the sushi chefs are so friendly and always helpful. The rest of the store is clean, organized, and well staffed. Lots of shoppers at times but still pleasant to shop at this Kroger.

Well maintained with a section for international food .

This was my first time in this Kroger and Im not sure I could of had a more unpleasant experience. Ive never been treated so poorly in a grocery store by employees for asking a question about produce and by the cashier for purchasing food. Talk about poor customer service.

Zachary at customer service was so patient and kind. Give this man some time off or a raise- he deserves it!

Went to Kroger 10 mins to close and the doors were already locked. I just needed to grab a couple things and didn’t intend to hold them up from closing on time.Both of the doors were turned off/locked. This is absolutely ridiculous for a business to lock people from coming in before they are actually closed. I will make sure I don’t shop here again.

Good location, was close to us

Our go-to supermarket! This particular Kroger has the best selection Ive seen in town. The store is large and well-lit, staff are helpful, and prices tend to be really good, particularly if you find deals.

I do miss coming here for my coffee, staff were amazing, the layout easy to navigate for a weekly shop. Parking was easy here apart from when the rental car was git with a cart. Staff were amazing and friendly

All of the bottle returns are broken and they under pay their staff to a visible extent

Good selection, but super understaffed and poor self-checkout system.

Idk why they randomly shut down some of the self-checkout lanes

Customer service manager is rude af

Every once in a while i get a great employee who restores my image of kroger temporarily. most of the time this is not the case and i wish i was closer to a different grocery store so i could avoid this one completely

Yesterday I bought spicy BBQ wings. I cooked at home, and it tasted good! Next I will try another variant. The butcher also friendly

Just stopped for gas before heading home.

Ive been shopping at this Kroger for 6 years and love it--both the staff and the food selections/prices. I am thrilled that Kroger is going to lose their plastic bags--but not for a number of years. In the meantime, hundreds of thousands of bags will end up in the landfill. Make the change, Kroger, and others will follow.

I stopped in for the first time with a lot of produce on my shopping list. Overall the produce section is large but the freshness varies dramatically. The sight of the green beans turned my stomach, (the white mold is hard to see in the photo.) I told 2 employees they needed to pull the green beans, but neither did anything while I was there. This left an overall negative impression on me. Like they want to sell me stuff no matter what the quality is.Guess were not having green beans for dinner tonight.For reference I usually get produce at Meijer.

I shop here weekly and find it clean and easy, happy they opened up more self checkouts earlier in the day, but please do something about the deli service it is terrible.

I rarely feel profiled in stores in Ann Arbor. The self checkout here is the exception. I feel Im under more scrutiny here than an attendant being helpful would remotely justify. If you want to look through my bags as I scan them, hire more actual cashiers.

Wish that all employees were wearing masks. store is so busy at all hours of the day. normally the lines are long here but obviously much longer during these hard times. i do appreciate the employees and the essential services they provide.

I like this store and its selection, but I’m done with Clicklist at this location. I used to love it because I could drive up, give them a call, and get my groceries. It saved me a lot of time and effort because I hate grocery shopping and it was totally worth the $5 fee to me. But the past few times I’ve used the service I’ve experienced delays, waited up to an hour in my car for my groceries, or called the main number repeatedly with no answer. I don’t know if they’re understaffed or what, but I’m so disappointed that a service I used to love is now just a waste of time, money, and plastic.

Not a lot of variety and relatively expensive and that’s coming from someone who moved from NY/NJ

Good grocery store that I have been shopping at for a long time. They have a good selection of food and beverages and they quite often have discounts at really good prices as long as you have a Kroger customer card which is not hard to get.

Good prices and deal, yet also having a great big selection. The store is nicely put in a order of rows which you can go through, and know where and what you may find in isles. They also have fresh food in the front which you can even get 3 different types of foods and fresh soup bar

Very rude ask if I could get help at service desk and the manager told me it was closed well him and 4 other people we standing there talking I get it if the place is busy but you are just standing there even one of the coworkers said that there was no reason for it thanks Krogers for all the help

We love grocery shopping at Kroger on Plymouth Rd in Ann Arbor. They have organic produce and a nice deli. Their bakery regularly has lovely cakes for low prices; and I just found out today that we can order custom-made cakes online and then pick them up when we go shopping there! They have a good selection of Asian products, including my favorite Chinese preserved plums and the frozen red bean buns that we all love. They often have good sales on meat, and their cheese selection is great.

Its a standard grocery store. The meat and produce are fairly high quality. The prices are fair (really good for the area). Decent beer and wine selection. Pharmacy is excellent and highly knowledgeable. All things considered, this is my favorite local grocery store.

Such a weird Kroger! The giant Asian food section is super cool. The baked spicy tofu that is only found here on an end cap is amazing.There are definitely very odd items that I cant find. A random cheese, a canned tomato, canned soup (the soup section is always ravaged!)As far as staff and amenities; the staff is super nice. Theyre always really helpful. However, this store has the absolute worst shopping carts of all time.

Somewhat familiar but as a black woman I was disappointed by options available in the beauty aisle & uncomfortable with the layout which sent me back through aisles to visit the restroom after shopping. Even with a bag & receipt, I felt unsure and expected to be stopped.

Terrible experience today ! Spent hours clicking on digital coupons for todays shopping trip - a 1 day only specially marked items - then at checkout - absolutely NONE of them worked. All the other customers were having the same experience. Poor cashier handling 6 checkouts - was getting literally YELLED AT ! Nice going Kroger headquarters.. 50 billion dollar company and cant get an app working right ? Get with it KROGER

Big grocery store with a wide selection of items. I recommend.

Nice newly renovated Kroger, lots of variety in stock, large produce section. I was looking for bug spray and wandered a few minutes before I had to ask the staff. They were very nice and quickly showed me where it was (hiding on a two foot wide side of an end-cap) but I was disappointed they only had three options of bug spray. We live in Michigan and its the summer...I expect more options.

Store is not very well-stocked, especially sale items. Decent customer service is the only reason I didnt give the store one star. I usually find that they are completely out of at least one item on my grocery list every time I go. Also, the mens restroom was covered in fruit flies the last time I used it.

The store is clean and well stocked, but weve had very mixed experiences with the customer service (as the self checkout software is quite buggy, theres often a need to consult the checkout staff). This has kind of lead to us avoiding the place except for when I need something the smaller stores dont stock

A great organic & natural foods section, excellent store, good helpful employees.

This location is nice, but it is not my first choice to shop here. They have a lot of high end items-like gluten free and organic. Prices are higher than other Kroger locations in the area. Got fried chicken here one time, and it was so dry--must have been out for hours. Great sushi selection, and sushi staff are friendly, give out free samples. Close to my work so I come here more often than I would otherwise. Not a lot of fresh bakery items early in the day.

Convenient location, however as others had pointed out, produce are not always fresh. In fact, almost everytime when I go there, I found food that went bad, start to grow mold, or sometimes I realized the fruit I bought contains mold right after I bought them. I strongly believe some improvement need to be done here. Sadly there isnt another close by grocery store that residents (mostly students) here can easily walk to, so there isnt much competition to force Kroger to take action. The staff are all very nice and helpful though!

This Kroger truly is a wonderful grocery experience. Very clean store, sushi that is bomb, mochi that doesnt cost $10 per dough piece (whole foods? Dont think so). The cereal isle is arranged in impeccable continuity and form. The grocery experience of my youth. Bravo.

The app has really helped sell us on this one. Its convenient, and makes coupon-shopping easy. And the prices are great!

5:00 PM on a Tuesday... No checkout lanes open. The cart with $200 of groceries left in line was mine. Why do you make your customers wait so long to check out? I promise I wont come back.

This is the cleanest Kroger I have been into. Everything is organized and they always have fresh veggies. I shop here several times a week for my produce.

Overall good shopping experience. Nothing bad. Will definitely be here again. Im a convenient location. Great for a quick stop or long trip.

This particular Kroger is always clean, well stocked, and generally a quick trip. Staff is also friendly and helpful. Even if it wasnt outrageously convenient, Id still probably visit almost daily.

Cashier just asked me to remove my surgical mask so he could “verify my ID” this is absolutely dangerous and goes against the michigan recommendation to wear a mask in a public place (for the record I am 40 years old) and look my age. Completely unacceptable given the current pandemic!

This is probably one of the best Krogers that Ive been to (and Ive been to a lot). Ive been here 3 times in the last few weeks and each time the employees have been very sweet, patient and friendly especially at the bakery and flower/balloon area. Had such a pleasant encounter with them. Very clean store!

Constantly out of items that are best sellers. Understaffed at the cashier stations but there are so many employees throughout the store that I have to dodge them. This is consistently my experience no matter what time I visit. Self-checkout cashiers are distracted and overwhelmed. Not enough bags when doing scan&go.

Not my go to store, good for quick items

Ive gone to this Kroger the past 2 years and they must treat their employees well because Ive seen the same handful of employees over and over every time I go! I find this Krogers layout way easier and more intuitive than the one on Maple. They have 4 self checkout lanes and an amazing Asian food selection of almost an entire aisle. An employee told me that this Kroger is the only one in Michigan that sells more produce than meat (woo Ann Arbor!), but they dont stock more produce than other Krogers so they are occasionally out of certain vegetables. They also sell awesome and cheap tubes perfect for the Argo Cascades!

A nice store with nice staff. Fresh bread its nice. A bit pricier than other places but convenient location

Step yer game up, Krogs. usually out of popular items and tend to have very few cashier stations open. if you come at a busy time, be prepared to wait in long check-out lines

This Kroger is actually amazing. Its built like a Whole Foods inside; with great displays, samples, and ready-to-eat food; but is less expensive.

It’s a grocery store. Do with that what you will. But Oscar, Gabby, and Amal are amazing.

Wide selection of items at great prices.

I picked up a cake from another Kroger, and did not notice that the name was spelled wrong until I got to work,. (Totally my fault I know for not checking) However I called this Plymouth road Kroger in Ann Arbor and they told me they would see what they could do. I took it to Marie and Chelsea at the bakery and they fixed the name beautifully. I can only say I will only be using this bakery from now on. I work at the University and will let everyone know what great, friendly, professional service they provide.You guys rock Marie and Chelsea!!!

Good store- decent selection, near my home so very convenient when I forget something, good store coupons.

Has always been my favorite grocery store since I was little (I know who does that?? 😅) the staff is always friendly and the store is easy to navigate also I love that they set aside an organic cruelty-free section!! So sweet ☺️

I frequently go to this market and it has always satisfied me with my needs.

People working there friendly and helpful. Good olive bar. Lots of sales. Later I bought gas 10 cents cheaper because of shopping at kroger on Carpenter rd.

Lots of nice options and a large produce selection. Well kept

This store seems to be physically larger and definitely has more variety than any Kroger I have been to. It competes well with both upscale and discount grocery stores.

Very good selection of organic food, specialty cheeses, local food, etc! Head and shoulders above your average Kroger.

This Kroger is mostly clean and full of variety. Great cheese area and deli. I visited today and witnessed a manager going at it with an employee out in the middle of the store. Not cool to do to your employees at all. Very unprofessional. Poor guy.

The people are friendly, but they keep very few lanes open other than self checkout. Started charging a fee for cash back at checkout.

Good place to buy groceries, would definitely recommend a kroger card since they are free and give you tons of savings.

Great deals and good quality food at affordable costs, not overpriced like many other grocery stores around town.

Have never not had an awful experience. Most of the employees are either annoyingly intrusive, rude, or indifferent. Clerks often toss your groceries along the conveyer belt without care and have had some eggs broken, bread crushed, and other food damaged while paying. Food itself is fine like any other Kroger. The workers just suck.

They usually only have self checkout lanes open - maybe one lane with a cashier. The produce department is constantly out of stock. Shopping carts are few and far between and its usually hard to maneuver due to the lack of space. I prefer to shop down the street at Plum Market or Buschs even though they are usually more expensive with a smaller slection.

The very worse Krogers I have ever been to. The employees are very bad (dumb) Customers were all very nice and also complaining about the help. 8pm like it was bed time for them. I DO LOVE KROGERS. BUT NOT THIS ONE. 😥 SAD

Fruit in produce section look to be rotten for the past two weeks at least.

Nice clean store. Fast checkout too.

This place is a realm of despair contained within a steel cage. The employees dont want to be there, and if you want fresh vegetables or salad, you dont want to be either, as they have continuous empty shelves and rotting produce issues. Even where there are full shelves, its an illusion created by stocking the house brand five wide.The Chinese supermarket across the street is a considerably better shopping experience.

Clean and nice. Produce is nice when it is there, but often it isnt all stocked.

Very pleasant. Had everything i was looking for. Clean and the staff was really nice.

Always the best produce and some really great sales, my preferred Krogers

I just love shopping at this Kroger, compared to other Krogers in town. If I come in the mornings, fruits and veggies are fresh, and all in stock. I love to shop at their organic sections. They even have an Asian section, probably because they know there are a lot of Asians living at North campus area lol it is a decent grocery store and I can find most of the stuff that I want here.

I was trying to send money Western Union the lady behind the desk didnt have a clue about what was going on then a man came up and started asking her questions and there I waited after 5 minutes of her staring at her computer I left she couldnt even hardly speak English never will I go back to that Kroger

Reasonable price. I wish the vegetables and fruits could be more fresh

Great Selection and staff is helpful A+

This is a pretty good Kroger and I find most things I need here. Theres a man at the checkout who is always very friendly. As with all Krogers, I do wish they would just integrate their organic items with the conventional, sometimes its annoying to go back and forth between the two to see whats available and whats not.

Produce is never great here, sometimes simply bad. Today peaches looked like they had been frozen and were thawing out. Parking lot is always crowded and tight.

This kroger is way too small for the area. Its always busy and crowded... and usually picked over. Lots of smelly staff members. Not my favorite place to shop. Id give it 2.5 stars out of 5 if I could.

This is an excellent Kroger. If youre willing to grab the sale items as them rotate instead of going in with a set list, youll be able to save or come close to Meijer and Walmart prices at a much more convenient location. It seems always well-stocked.

Good grocery store, but aisle set-up is a little strange with freezers in the middle of the store.

Love the store and always have a pleasant shopping experience. Employees are very helpful.

Called to ask if a certain beer was in stock as I know someone who bought it there yesterday. The grocery clerk immediately said they didn’t have it yet... so I explained that I know someone who just bought it there. I then asked if they had sold out and he said, “yeah.” So, who knows? Very rude, dishonest, and unhelpful. I have worked at Kroger (not this one) and in retail and this is not a way to be.

Shoutout to the helpful worker at the self checkout. What a nice guy.

They’ve done such a great job during the crisis, staying clean, working hard and stocking up.