Representative was quick with selling our car. We got an offer online and within an hour they validated and completed all the paperwork. The offer was also very fair and competitive with the other companies

Everything was very straight forward. Gave me fair offer on my trade and pricing is no haggle so check prices online and if it sounds good go for it. I bought a fairly rare car and was able to have it sent from another carmax that was not in the area so was very convenient

Tried to sell a vehicle that the offer was significantly higher than what I owed on the vehicle.So I came in Saturday at 5pm and was not contacted by anybody that I needed a verbal payoff from my bank and of course the bank’s member service center closed at 4PM. Then they couldn’t keep their end of the deal and do a three way call with me before me coming in so that we got the verbal payoff from the bank before I even came in for my appointment later in the day on Tuesday. So i arrived early, and showed interest in another vehicle they had on the lot. Test drove it and it was pouring out white smoke that smells like coolant WONDERFUL. So I get back from the test drive and the salesman tells me “good news I was able to get your payoff”. Wait what so there was no need for a three way call? She then quoted my payoff at $3,000 more than I actually owe on the vehicle. HUH? She told me it was for taxes. I have to pay tax on a vehicle i’m selling??? I already paid tax once on the vehicle when I bought it 2 years ago! Why would I pay tax on it again to sell it? That’s the buyers responsibility. A complaint has been filed with the attorney general. STAY FAR AWAY!

Whole experience was fast, professional, and very pleasant. Got a great price for my car and everything was done in under two hours. Highly recommend.

I had my vehicle evaluated for sale, they gave me what they said they would and made for an easy fast transaction. They are very efficient and courteous!

Hassle free. Carmax purchased my car for the price they quoted me online. It was a great offer.

It was quick and easy. The agent was very friendly and efficient. Made me feel comfortable.

I was a very difficult customer because what was told to me during the phone process was extremely different in person at the store.Myself the sales associate and sales manager had to navigate so information that was frustrating me and the buying process. Luckily the two of them simply asked me “can we just start over like the phone sales interaction never happens?” I targeted and to everyone’s delight what was taking 2.5 hours. Took only 45 mins.The team course corrected and made my overall experience nice.

This was by far the easiest experience Ive had selling a car. I got a fair price and the staff is outstanding.

Quick and easy. The 3 people who helped me were very nice and they took care of everything. I really appreciated that. Love the car. Will definitely recommend using CatMax to all my friends looking for a new car.Thank you

Attention anyone who is over 50: while the representative at the 800 number was truly outstanding, the “salespeople” at this particular store are truly awful and have no clue about customer service. I am writing this while purchasing my car and I am honestly having second thoughts. We did a short test drive and were basically berated for returning five minutes late and were told that they were about to call the police. We went the grand total of SEVEN miles in heavy traffic. I thought he was joking. The representative was unfriendly and acted like he was doing us a favor by allowing us to buy the car. We had the car shipped from another store (which took four weeks and multiple calls from central office) and when we finally got to take it on our (short) test drive it was apparent that it had been thrown together for our visit today. We purchased a car from the Albany store in July and based on that experience, we were excited to give them another go. This time around it was a maddening experience from the start to purchase 25 days later and I have a bad vibe about the car already. We will not be repeating the experience.

My reason for such a poor rating is: My appointment was set for 3PM on 9/17/21. I had to wait just over an hour before I was seen. I was there to sell my automobile.I would like to give FIVE Stars to Nakhil Selby your Agent. He did a fantastic job taking care of me. I let him know that I was giving all the credit to him.

Worst experience I have had ever. Nobody opens the phones, nobody answers the emails, even when you get an appointment you have to wait for more than an hour. I asked a simple question and after 1 hour on the phone still nobody was able to help me.

My wife and I recently sold our car to CarMax and the process couldnt have gone smoother. The two sales associates (Jewel and Ed) were polite, professional and very knowledgeable. They worked with us even though we didnt have all our paperwork. It was a smooth transaction. Highly recommend this facility in Albany, NY, for the cleanliness and courteous, knowledgeable staff.

The only thing that took a star away was the wait time even with appointments and poor communication skills amongst the employees. Otherwise, I would recommend, and more than likely return.

Horrible service. Got a car that can in with a ripped seat that wasnt in the photos and 2 days later my wife starts hearing noises that led to even louder noises in 2 more days. Ordered another vehicle that came in 4 days ago and still havent been notified. You would think after my first experience they would expedite my process. Especially if the car I have isnt properly working. Also the customer service is terrible. The manager told me to call my job to tell them imma be late. After me sitting there for 5 hours, with nothing being done.

Had good experience the sales people Ryan and akeem were great

I am giving CarMax a 5 star review but I would like to add a star to my review. Where buying with CarMax leaves the hassle of dealing with a car salesman, etc. out of the equation, it requires a great deal of patience. From the time I paid to have my truck shipped and the time I actually drove off the lot was 27 days. It was at the dealership for 9 days before I was given an appointment. My appointment was at 2:30 in the afternoon and I left with the truck at 6:45pm. With all that being said, the girl I worked with on the day I took ownership of the truck at the Albany, NY dealership, was outstanding. Again, the key word would be patience. I am glad I have it - a lot of people dont.

We got our quote one day and the experience that day was good. We decided to have the quote emailed to us and come back later since we didn’t have the title on hand. We liked the quote and wanted to sell the car. We call in on Saturday morning to see if we need an appointment to sell the car. The lady who answered the phone said no just bring in the paper work. We come In and Brittany the front desk employee says it’s a 2 hour wait and we need an appointment. We said can we make an appointment for Monday at 4:30. We go in for our appointment at 4:30 and Brittany did not make the appointment. So now we had to wait an hour to sell the car. The overall getting the quote and selling it was great but we were very upset when we’re told we didn’t need an appointment and then needed one and then when the appointment wasn’t made. This car max was 45 minutes away from the our house so we could come at just any time.

I sold my car to CarMax and got a very fair price for it. Agents were professional and so easy to work with. They communicated and answered questions promptly. The sale went smoothly.

The car I wanted to purchase was transferred to Portland and it cost me double to get the car transferred to Albany plus a 3 week wait. The registration came and is unleadable so I had to order a new one plus the windshield has cracks in it. I spent a lot of time at the store plus a lot of phone calls to get this car purchased more work than a CarMax employee.

This is not how car buying should be. The associate who completed my purchase knew nothing about cars (typical features of various brands, maintenance questions, etc.) and simply knew how to push buttons to get financed and say lots of sign heres. Would NOT recommend to a friend!

Not overly impressed.It was an average experience at aDealer. Tried a car . Was not for meSalesperson could not come upWith any other options. I left.

We were looking to sell our car. A new car dealer gave us a price for trading it in. We went back and forth, We got their best offer. We told them we’d think about it. I went online and got an estimate from CarMax. I went to CarMax, we didn’t know we needed an appointment. Matt explained the process. Told us to come in at 10:30 the following morning. We got there and were told that Brittany would be taking care of us. We gave her the documents she needed, and showed her the code from our online estimate. She went to examine the car, came back and agreed with the online estimate. The online offer was 800 more than the dealers best offer. She contacted our loan holder to get the payoff price. She explained the money, their offer minus the pay off on our car and the difference was ours. We signed the documents . We walked out of CarMax at 11:20 with the bank draft in hand. She explained that our bank would put a hold on the funds until CarMax had received the title for the car.Super fast, excellent customer service. I highly recommend.

The process was so simple. They gave me a great offer that I couldn’t refuse. It was so easy!!

Very nice people here. I highly recommend this place for selling your vehicle.

From start to finish my experience was a headache. No one was particularly an issue, in fact Brandon was quite helpful in damage control and even offered to reimburse my first month car payment for the inconvenience. For that the two stars go to him and the associate Mo for his informative service and professionalism. Other than that I dealt with six different employees by the time my trade in and purchase was complete, with one associate who began the process and left in the middle because his shift was over, to me that does not show care for your customers and looks very unprofessional. I was the last customer of the day and was told I could take home my new car that night watched them put the plates on it. I sat there for almost an hour before someone checked in with me to tell me they were having printer issues. Finally, I was told I’d have to drive my now unowned trade in home and come back another day to pick up my new car. They took the plates off my new car and put them back on my trade in and sent me On my way! I was very displeased with the pushy and rushed experienced of the employees scrambling to get through my deal so they could go home. I felt as if I was an inconvenience because it was the end of their shift. The last associate which finalized my purchase the day I returned was very unprofessional and disorganized and was laughing and making jokes that my experience was so inconvenient. She then proceeded to tell me that she placed my car plate in my back window because she couldn’t find screws to put it on and even tried to put screws in it that were larger than the vehicle was equipped for. I asked another associate to please find screws because I shouldn’t have to get my own and put the plate on when I am making such a large purchase these things should be done. My car was also not detailed prior to leaving which I will now have to bring to a dealer and pay out of pocket myself, something that should be done upon purchase. My first day there took four hours and my purchase was not finalized, my second day finally getting my new car took three hours. Overall my experience was extremely unprofessional, aside from Brandon attempting to save the experience. I do not recommend unless they seriously work on their customer service and professionalism skills! In the end I asked to keep the bow as a symbol of good faith for the terrible experience and the girl laughed in my face and told me no, that would’ve been the least the company could’ve done!!! We shall see if my first month reimbursement payment check is upheld.

It was amazing even when I was frustrated with what my outcome could be credit wise, Jewels handled me with compassion and great service. I love my car!

The most satisfying, seamless, stressless car changing in my 45 years of buying and selling cars for my family.

I tried the CarMax experience. They shipped a car from a different state, 2-3 weeks later I am still waiting to hear about a test drive. Called the Albany location, called the CarMax headquarters no follow up or help. Would not recommend to anyone.

I felt like I received a fair deal on a quality car without any high pressure sales tactic. I like the fact that their cars have a warranty. It as nice to be able to select from all their cars nationwide. For a reasonable fee I was able to transport a car from GA to NY. The only improvement that I can recommend was the paperwork process that took 3 hours. I had a very nice young man who was new. It took about 2 hours before any management even tried to help him.

So, I had several issues had to wait over a hour after my scheduled appointment time to see a representative. I think that way too long. I believe process should be that assign rep should be there for you to be seen at the scheduled time.If client is late then that different set of circumstances.My biggest issue of them all was that need brakes its was caught by CarMax.It was stated that car was inspected & it met the standards. When I took it too my mechanic indicated that need brakes bad.I think that unacceptable being that just got car 2 weeks prior.I should have any issue two weeks in.

(Albany, NY) Story time.. So I totaled my 2013 Toyota Camry in January 2021 by having a run in with a deer. Got everything settled with my insurance for the down payment for a new car, went into CarMax a week later to try to purchase an SUV. We got hooked up with someone who gave us the run around for almost 5 hours and we ended up leaving with nothing. She told us we needed 6 consecutive payments to show on our bank statements for my husbands self employment business. So we waited 5 WHOLE MONTHS, to get this recorded in our bank statements. We reserve a candy apple red 2018 Jeep Cherokee. We get hooked up with Ed Stern and his trainee Christian (awesome guys, customer service 10/10). Ed tells us “I don’t know what the person you were working with before told you, but we can’t use these statements at all.” And I’m LIVID. BUT my husband had gotten another job since our last visit, which Ed then tells us we can use and it was easy, we got approved and went and looked at different SUV’s. The car I ended up getting was an Olive Green 2018 Jeep Compass. We were ecstatic!! The process went so smooth and Ed and Christian were so nice and they didn’t give us any false hope in the beginning like most car places do. It was just nice to be given any and all information straight out of the gate. If anyone goes to this store I HIGHLY recommend Edward Stern and Christian (I didn’t get his last name). 10/10 service with those two!! 💕

I ordered my car to be transferred to me on a Sunday. The car arrived at my local CarMax the following Tuesday and I did not get the call that I see and test drive the car until that Following Friday due to the fact that the car was being inspected, serviced, and cleaned. When I finally purchased the car I took it home and the low oil message came on two days later. How could that be if the car was “serviced” and inspected by CarMax? I brought the car back to CarMax and explained the situation and was told that the technician probably just “forgot” to reset the display, but that message was not displayed when we initially got the car. Ed reset the display and I was on my way. I then noticed on one of the hottest days of the month that the air conditioner did not work when I turned it on. I called numerous times to speak to someone, but the call system bounces you around to everyone EXCEPT people in the actual store. I ended up having to get into the car and go to the store and tell them that I had just purchased the car the following week and there was no air in the car. I was told by the employee that it was “ok, because things like that just happen. Sometimes you get in and the air just stops working” Again, how could that be if they took the time to inspect and service the car? The girl told me that they would not be able to service the car I had just purchased for two/three weeks. She told me that I should call the next morning and try and speak to someone, even though I was already there and in her face. I told her that I had a job as well and that I couldn’t keep running up to the store for things that should’ve been checked. I also told them that I had a very important medical appointment and I don’t have a vehicle to get there because my car was in need of repair. My car ended up needing a brand new A/C system that took 2 weeks to fix. I was given a loaner car by CarMax that reeked like fish. It was also filthy on the inside. How could a place that prides themselves on the quality of vehicles and the multi-point inspection send such an expensive car out without even checking it and then give that same customer a nasty car to ride in? The whole experience was TERRIBLE from start to finish. I can honestly say that I will never spend anymore of my money with them. It was in for repair more than I got to drive it.

They have a big selection and fair prices.. just dont like how they hurd you around and require an appt for every visit. And then they are always backed up and you still have to wait.

We were impressed by the Grandeurof the facility when we arrived to view and purchase our vehicle. The representatives were very professional and friendly. Though we purchased a 2012 vehicle, we looked it over completely, expecting to find something to complain about. It was absolutely perfect. Even after the thirty days weve owned it, we are still amazed. We are completely satisfied with our purchase and would recommend them to anyone looking to purchase a vehicle.

Sales person Molli was perfect at the Albany, NY location, Carmax gave me $3000 more than trade offer on my 2020 Fusion hybrid

CarMax delivered the car as promised. Clean and in great condition. I will use them again for my next vehicle. My salesperson took it through the car wash 2X because it had sat on the carmax lot for 24 hours and he wanted to make sure it was spotless.

My experience with Carmax was pleasant and seamless. The selling process is so efficiently streamlined from well-trained Associates to the appraisal. Jon was very helpful and carefully explained any questions or concerns I had throughout the process. He was professional yet personable.

Absolutely the worst experience of my entire life. Horribly rude sales people. Theywill leave you sitting around for an hour even when they demand you have appointment.

If I can give 0 stars, I would. I came in here since 1 p.m, did an online appraisal. The representative had me wait for over and hour and stated she doesnt know what is wrong with the appraisal. She told me to leave and she would call me once everything is set. She called me at 5:30 . When I returned, they said I had to wait on 4 other people for 2 hours. When it finally was my turn, it turns out my 1st appraisal never went thru and I had to wait for everything all over again. Another rep helped me when I returned and she took my ID to me a costly. I sat there for 30 minutes, I had to look for her to only find out she was gossiping and laughing with her coworkers. VERY UNPROFESSIONAL! They DONT VALUE YOUR TIME!! UNPROFESSIONAL PEOPLE! ITS 8 PM AND IM STILL HERE! IF I DIDNT NEED TO SELL MY CAR, I WOULDNT HAVE WAITED. I WILL NEVER RECOMMEND THIS ALBANY LOCATION.

I had a great experience they were very professional The sales person was very knowledgeable

Everything was great until the very end. I did not realize the difficulty I would have in trying to cash your check. I deposited it in my new account and and have to wait up to 8 days to receive the funds, Your rep told me 2-5 days and I objected to that. If I had known before I made this deal that your check was in fact not a real check that I could just cash, like a normal check, I would not have made the deal. I expected to walk out of your dealership with either cash or a check I could cash in hand. This was deceptive on your part. You should make this known up front, as in first.I got great service your rep. I do not blame her for my resentment. I assign that to whomever of your ilk that instituted such a policy.

Try getting these people on the phone. It isnt going to happen. Go in the show room. Youll have a long wait before someone talks to you.

Soooo, my boyfriend and I had applied online. Got a call about an hour after and everything was pretty smooth. I had a car transferred from Hartford CT to the Albany location. I had to call literally almost every day in order to get any answers on what is taking so long. All they kept telling me was “they have over 100 cars to inspect but it shouldn’t take much longer.” After more then a week of me sitting and waiting to hear from someone I finally got a hold of a manager (Amy) she was GREAT. She got us in the next day to get the car and helped us out with all of the information that was needed. Let’s just say, DO NOT TRUST THE SALES ASSOCIATES ON THE PHONE. Most of them have no idea what they’re doing and they had given me wrong information MULTIPLE times. Say the least, everything worked out. Amy had everything ready for us right at 9am and had Brandon help us out from there. Once we actually got to the store it was easy and a wonderful experience say the least. Thank you Amy and Brandon!!! We appreciate you.

Sold my car in less then 3 hour fast and ease/Got a fair market value

NO Pressure, great trade offer. best car purchase I have done. Found a car I liked but it was in VA. Paid $99. To ship to Albany, drove it, loved it and purchased it. Highly recommend.

Drove 3.5 hrs to only be told that a 7 day payoff quote is not good enough they need a 15 day payoff and The banks automated payoff is not acceptable either. At any other dealer it’s never been an issue. I wanted to buy a car on my day off. They should just be closed on Saturday’s because they need to physically talk to the bank. The lady was nice but this seems unnecessary and unreasonable. If you have access to a 7 day payoff you can over estimate and send the difference back a few $ in the grand scheme of things especially when it’s coming from the customers side ( a dealer doesn’t normally throw deals away over $50 or less.)

Absolutely DO NOT purchase a vehicle from CarMax. I do not have space to give all of the details on how many times they have messed up. My paperwork to register my car had to be done three times and each time, it seemed that they cared a little less. My key fob does not work. My spare key does not work. I called cooperate and was told that I would get a call back about the paperwork. I never got a call. I called again about the spare key and was told they would call 48 hours later and here we are, still with no call. Unless you want to deal with the worst customer service DO NOT go here.

Does this seem like BAIT AND SWITCH tactics to you?CarMax appraisal of my Jeep was $4,600 online, but when I went in person they said that due to “new information” they could only offer $2,000. That “new information” was a quarter sized piece of rust and a water stain on my passenger seat. How does that drop the value by over 50%???

Albany store Nakhim and Matt very professional. Great service from Patrick in service as well. Top shelf operation.

Can you post a negative star? Had an appointment scheduled for 7pm. We drove 2 hours to get there to wait another 1.5 hours to get in even though our appointment had been scheduled for a week. By the time we got in the banks had closed so we couldn’t get the payoff for the car which means we drove 2 hours for nothing. We left the car there and the associate said he would call at 9am with the bank information. It’s currently 7pm and still haven’t heard anything even with caking multiple times. As it is we have to drive all the way back to collect the check.

They are awesome an they do not bs u around like other dealers ....n must say very happy with new car n my choice....they will definitely try to fit your budget

The process was easy but it came to the value it was lower than expected due to a claim that the frame was damaged. however it could not produce a carfax report to back up the claim.when we purchased the car used there was no report that the car had been in any accidents and during the time that we owned the car it had no serious accidents. it had 1 fender bender when the car was hit while parked in a parking garage and damaged the rear passenger door and back panel. i sold the car anyway but feel maybe i should have gotten more since it had only 41,970 miles on the car, a 2013 Kia Soul, with many options.

Smooth transaction process very fair trade in value

Carmax was great. Everyone I spoke to and dealt with was friendly, courteous and helpful from start to finish. The only two issue I encountered were with the process of the 24 hour test drive and the curbside pickup. The specialist I had scheduled everything for my 24 hrs test drive (she told me I just needed to bring the insurance I’d card and my license) however, once I was there the person I dealt with told me that I couldn’t do the test drive even though the vehicle was listed on my insurance ID cards. Apparently, you have to have had insurance prior to obtaining the new vehicle. When I spoke to my specialist she was unaware of this restriction and followed up with the person I dealt with in the store. Once she got back to me on the issue she advised this is a requirement of my local CarMax in Albany. At this time I realized the specialist are working throughout the USA and not the actual locations. My second slight issue was with the curbside pick up. I was advised that if I uploaded all my documentation a curbside pickup would be a quick process however, when I went to the actual CarMax Albany to do a curbside pick up I was there for about 2 hours and everything I electronically signed and uploaded I had to resign and bring in original paperwork so it was a speedy pickup experience. But those are minor inconveniences all and all I had a great experience.

It took over a month to get the vehicle after paying the transport fee. Had an appointment for 7pm to pick up the vehicle and had to wait until almost 9pm. Within the 1st week the vehicle wouldnt start due to a dead battery from the vehicle sitting for so long. Vehicle came with only 1 Key FOB to lock/unlock vehicle and CARMAX wouldnt pay for 2nd. Awful customer service. Every time I try to call CARMAX I sit on hold for around an hour or get disconnected. The one time I did talk to my local CarMax about issues, they said they would call me back and never did. Beware of trade in offers! The offers only last a week. I had to reapply for the trade in offer due to it expiring before my vehicle arrived. The 2nd offer was less than 1/2 the original offer (after I already paid for the transport fee for the new vehicle).

Its a complete scam.Paid to have a car shipped there.Made an appointment for a test drive.Waited 30 minutes.Took the test drive.Waited another 15 minutes.Were then told the car was no longer available and would we like to look at other (more expensive) options.

Best experience purchasing a vehicle as we have bought a couple there so far and looking again soon.

The buying experience was great up until it was time to actually get the vehicle. The delivery date was changed twice. Then once the vehicle arrived at the dealership it had to go through emissions and inspections which took an additional week. It took me calling several times to just get someone to talk to on the phone. Once the vehicle was ready for me to test drive I made and appointment for an exact time and still had to wait an additional 2 hours upon arrival so I could test drive the vehicle. All in all I spent 5 hours at the dealership but in reality I should’ve spend 2 max. I love the truck I bought but the customer service was very slow and totally needs to be revised.

I am so glad I checked out CarMax! I got the highest quote for selling my car and it was easy to do. People were polite and knowledgeable. I highly recommend!

The sales specialist, Jewell, was great. Very nice personality. She took care of our needs. The overall customer service sucks, very difficult to have anyone to call you or followup any concerns you may have.

I highly recommend CarMax Albany. After a terrible experience elsewhere, CarMax was an incredible breath of fresh air. Everything involved with purchasing my new to me vehicle was incredibly smooth. From the salesman who answered my call -shout out to Tony- and helped answer all my questions, address and take care of a few concerns I had with the condition of the vehicle, and get everything organized to have the vehicle shipped from an out of state Car Max, to the exceptional woman who worked with me at this CarMax -Jacquelyn C- the entire experience is what car buying should be. Jacquelyn was very professional, knowledgeable, and her level of customer service was some of the finest Ive ever experienced anywhere. CarMax Albany was very clean and sanitized, as was my vehicle. It added an extra layer of peace of mind to this already really great experience. Definitely give this place a try.

These guys have a huge lot with a decent amount of cars...I didnt buy anything just looked around.

Love the place,the service was awesome and the experience selling my vehicle was smooth.

I got there a little early and still only had to wait five minutes past my scheduled appointment. That was impressive considering how busy they were. Both representatives we dealt with were very friendly and professional.

No I wish I could give you the car back. I have tried to call so many times and no one ever answers the phone. My car needs attention. It is past the month...but...wish I gave it back

Quick and Professional Service. Was in and out in a little over an hour to sell my car. Easy process.

Quick and easy way to sell your car. Fantastic alternative when you don’t like a dealership’s offer, and don’t want to go thru the hassle of selling the car yourself. I highly recommend Carmax.

Really great experience it was my second time and if you dont have patience it isnt the place it does take time but everyone is really friendly there

Jennifer did an excellent job. It was a great experience.

I’m extremely impressed!CarMax gave me a offer for my 2018.5 Nissan Rogue Sport SV All weather package.I was leasing the vehicle and I really did not feel like holding onto the lease until the end..I did not think they would give me the number that they offered me, but I figured it was my day off and I didn’t have much to lose! (Other than a hour drive from where I live)To my surprise, they matched the offer and not only did I walk away from my lease, I left with a pretty nice check!!Will definitely recommend CarMax!!And thank you to Junay, she was the one who helped me out and got all the paperwork done effectively!

I sold Carmax my 2019 Camaro. The online offer they quoted was right where i needed it to be. I was waiting for a hard sale when it came to the appointment day, but the girl handling the purchase couldnt have been better. I left with a check and my loan was paid off within the week. Great experience.

Prepay for a car to get shipped from another location (non-refundable). Vehicles are atleast a couple thousand more that major dealerships in the area. Couldnt test drive any vehicle they had on the lot; we were told they were too busy (but plenty of staff standing around chatting). Not a pleasant experience. I hope our experience was not typical. But we will never go back.

Went to buy a $40,000 Volvo. Tires were dry rotted and brakes were warped. Said I’d buy the car but those items need to be addressed.Salesman said the dry rot was “within spec” and passed their own NYS inspection.

Walked in to look at vehicles and was told I would need an appointment. The next one available was 1 week later. Left and bought my car at a dealer that went above and beyond to sell me a car.

All around great experience. My wife and I came in with a trade-in and walked out happy with her new car. Thank you

Slow, slower and slowest. Poor customer service. No sense of urgency or speed. Waste of time and I brought a check to get the car and paperwork took 3 hours. Ridiculous. I would have walked away but the rep had the keys!

Im mobile handicap and the men and women at the site in Albany, NY were very helpful and professional. Thanks to all of them.

Everything was in order-they saved me alot of time and effort!

I loved my experience at CarMax Albany. And even more, I LOVE my new car. The staff is friendly and very very helpful. That amazing team helped me get into my dream car! I took one star away due to the lack of consistency between the call center and the actual store. Over the phone they take all of your information and don’t actual look over any documents you have. So I walked on with all the info I gave over the phone, when I got to the store it was different than what I had been told and a new credit app had to be run, etc. and I did not leave with my car that day. In the end I DID get my car but the process of being told one thing on the phone and a different thing at the store was a bit frustrating.

I dont want to email you. I want to talk to someone in person or at the actual Albany store since it apparently takes a week to do an overall inspection and was told Friday my truck would be ready, then it was Monday, then comes Tuesday and still no one has contacted me since it only needed the NYS inspection this is a joke for someone who is spending 37,000 dollars on a vehicle and everyone who says they will contact me and then they dont. I think the worst part of it someone laughed about my situation. Worst costumer service. The lack of professionalism is appalling. If I didnt pay for it to be transferred I would go elsewhere.

In the end we did get the vehicle we wanted, but the process was frustrating and long.The closest CarMax facility was 2 hours away and they don’t offer home delivery like they advertise. I would have gladly paid extra just to save the fuss.It took over a month to get transferred from Wisconsin. After it had arrived, I had to request an appointment twice before the car was “ready” for us to test drive it. When we did finally get an appointment for a test drive, the vehicle was extremely dirty. The inside was so dirty I really thought some stuff was scratched!We heard about 24 hour test drives, but this CarMax facility only allowed 20 minutes and they literally started a timer after they handed us the keys. We didn’t even have enough time to show other family members or anything.The car was missing a part (cargo cover). After some negotiating, they did pay for me to order one from Toyota. The salesperson didn’t know anything about the vehicle so they had to constantly go ask the manager about every question I had.After all the fuss, we did agree to the price and decided to buy it. We had already gotten pre-approved from my credit union, so I was ready to sign the papers and drive away. I was shocked to find out they could not accept any kind of electronic payment. There were no branches nearby, so I had to drive 2 hours to my bank and 2 hours back again. We knew they wouldn’t be open by then because we had already spent almost 4 hours, so we scheduled another appointment to sign the papers.This final appointment was scheduled for a Saturday, because they told us Friday’s are extremely busy. When we got there, we were not seen until 45 minutes after our scheduled appointment time. The first thing they did was ask for the cashiers check, but I told them I wanted to see if the car was clean first so I could check for damage/scratches. It took them almost a half hour to go get the vehicle. This is because it still had not been cleaned, so they had to try and wipe it down and hose it off quickly for me.The cleanliness was “acceptable”, but certainly not up to my expectations.I will not be doing business with CarMax again in the future.

Well went in on a Saturday picked a car i wanted told them i would be back on thursday to buy the car. I got insurance on the car went there Thursday to find out someone deleted my paperwork for the car..then they gave the car i was to purchase that i have my car insurance on out for a 24hr test drive..got told it was nothing they could do and i would either have to pick a different car or wait for the other one to come back and hope that person doesnt want to buy it. Was there 4 hrs Saturday and again another 5 hrs on thursday. So i picked another car wanted to trade in a car well that company i needed a payoff from was closed so needless to say i couldnt do trade in. They told me i could come back within 30 days and redo the auto loan with the trade in so i went back the following friday spent 6 more hrs there only to not be able to do the trade in..this has been the worst 1st new used car experience ever dont think i will do it again...would never refer them to anyone. They didnt even offer any deal for me for all the inconveniences they gave me worst experience for a first time car buyer..never would i recommend them go to a real car dealership

Sold my Equinox for the price I was quoted online. Amanda was beyond polite and very efficient. Whole process was pleasant.

Accompanied my grand-daughter when she picked up her newly purchased car. The amount of time that she had to wait for the paperwork to take to her bank was inexcusable! Then, when she returned with the payment. She was made to wait another 2+ hours to take posession of the vehicle! I cannot recommend this company.

Seamless experience. Jacqueline was super helpful when we purchased our 1st car; that 2 weeks later I can back and bought a 2nd car.

No stress, got the car we had been looking for. Friendly and experienced personnel. Highly recommend Carfax in Albany New York

Sold our parents car. Went in without an appointment and was out of there with a good deal for the parents car.

I filled everything out online, went in the gentleman was wonderful. I was out of there in 35 minutes. Best experience ever

Great car buying experience! Everyone was very nice and approachable. I was always uncomfortable with car dealerships until I went to CarMax. I used the app to find the car I wanted and had it delivered from a location in NC. My Salesperson Nahkil was very knowledgeable and helped get me through the required paperwork quickly. Very easy and efficient process. Looking forward to my next purchase.

Great staff and service. Need to hire some more folks to help. Appointments are three days out.

I sold a 2016 Honda CR-V on 4-6-21 at the Central Avenue store in Albany NY. Amanda was the rep that assisted me.I left the garage door opener in the passenger side visor.I have not been called that it was found?I tried to call but no one answers at the store. someone from Atlanta Ga picked up the call. They could not get through to the store. No further help was offered.I want my garage opener.Please call me.Thanks

Waited 45min for my test drive appointment. Proceeded to be there for 3hrs after. Still left with no car. Did all my paperwork and financing before I arrived, then was told it all had to be redone when I got there. I have purchased many cars at different dealerships, this one is not an easy nor a quick transaction. I will not be going to a carmax again.

The offer was great and my agent Madison did a quality job processing the transaction efficiently . Thanks.

Great selection no hassle

I was very happy withe the service. The hardest part was waiting, it was a very busy day. But the deal was done and the staff was great.

Customer Service reps (2) were excellent. Making appointments are worthless. Open at 11:00, appointment at 12:00, had to wait 1 1/2 hours before we sat down with a customer rep. They will schedule up to 11 appointments an hours per Carmax requirements (told by stafff). Not nearly enough staff to cover all the appointments in one hour. There were 17 folks in line for a sit down at one point. You never get to talk to the same customer rep when having multiple appointments to purchase a car. Multifunctional business model, frustrating to us and most customers. Forget being a walk in early in the day. You wont see anyone until late afternoon. Ongoing apologies by staff at desk for the wait. Actually saw some reps standing around in between meeting with customers who were waiting for service. Great place to find a quality used car. Realized after delivery that the car was out of alignment. Could not get an appointment until 3 weeks out. Took it to my local repair shop even though it was under warranty. Did not want to put undo wear and tear on tires.

Quick, straightforward and professional. The easiest process I have gone through for selling a vehicle

Simply ridiculouswent for appraisal on CX-9 2021 (only 1500 miles on it)it worth more then $33k and they try to rip me off by appraising it for $26Kif you check their inventory, they are selling older model with over 30K miles for over $36K, please do your research before you go to CarMax, Carvana is much better and lot easier