I love my new car! Prince Hudson was really nice, professionally, and patience with me. I literally came 3 times trying to make a decision for a car, and each time Mr. Hudson treated me just like the first time showing me different cars, and making sure he knew my wants and needs! After purchasing my car I was so introduced to the service team, and I look forward to coming back! Thanks again Nissian!

10 stars is what she deserves. She promised me the best rate on tires and definitely delivered and delivered excellent customer service as well!!! Sherry Cox always delivers and even when you guys are slammed she still delivers with a smile. I’ll definitely be back and will be using five star for all my service needs because of her

Thanks for getting my brakes and rotors replaced before I headed out of town. Thanks for staying late to ensure that I made it to my nieces wedding. Sherry Cox was a true blessing as my brakes went completely out and I was headed out of town. She got me in and back on the road and even got me flexible monthly payments. Top notch customer service. I will be back soon for my tires

I love Five Star Nissan of Albany! Just bought my son a brand new car for his senior year and we couldnt be happier! Jackie Limardo goes the extra mile to make sure her customers are taken care of. The service was excellent, great prices, and the whole process and experience was easy and stress free! This is the second car we have bought here! I bought my car there 4 years ago and had excellent service back then. They even brought me the car I wanted from Warner Robins and had it ready to test drive when I got there. If youre looking for a car, go see Jackie at Five Star Nissan of Albany! Shes the best, but everyone there is awesome!

Anna Long, the Sales manger and Finance man did a wonderful job!!!!We found the Jeep we really wanted online and drove from Tallahassee to Albany to see it and hopefully get the right price.Well when we got there Anna had the Jeep waiting for us and we loved it....they say you will spend all day buying a car BUT we were only there about 2 hours, we got our Jeep and they did all they could to get the price where we needed it to be!!!!! Thank You Five Star Nissan Tuesday Crew :)

Buyers beware!!! I purchased a Nissan kicks from this dealership. I put a substantial amount as a down payment. When i purchased the car it was an agreement in writing that my tags would come to my house just like all my other cars have. I never received my tags. I had to go and wait 2 1/2 hours to get my tags. Which cost me an additional $20. I also had to take three hours of sick leave to get my tags. Total money I am out of now is $110. When I asked the tag clerk what the problem was he said the tags were never put in the system by the dealership. Which I paid for. When I called the dealership and talked to a manager he said oh well it’s only $20. The tag office manager even showed me his computer screen, and showed me that the tags were never put into the system so my tag office could not send them out. This is all after I called the dealership numerous times asking about my tags. Total experience is a zero. Would like to get my time and money back They also ran my credit five time

Great service after I got it but I had to wait almost 4 hours for a 40 min oil change and I had an appointment.

I recently purchased a 2015 Honda from on sept. 16 and it was a trade in car which I love the car until a week ago my push to start is not working properly and on top of it the car wasn’t serviced from the jump and u could tell I took it back the next week for it to be detailed and they cleaned it up I was so told the seats would be detailed and it wasn’t so I just said I would get it done on my own to be done right because they was going back and forth about a certain person being able to do it and I didn’t want to wait any longer. Long story short the car didn’t have any warranty on it and I understood that part and now I’m having problems but it was all smiles when receiving a sale I feel as if it’s a bad sales because you should want your customer to pleased with any car u purchase and on top of it all the the finance manager wants to calls me weeks later offering a warranty on car and I feel like it should have been offered at the times of sales if it wasn’t any dealer warranty because at the point I’m trying to budget myselfwith what my note will be and later u call with warranty which would will put we way over my budget. And I feel as if you’re selling a car the car needs to be serviced before it’s sold to anyone not to just sell a car and the customer is unsatisfied . My salesman Silas stated that he couldn’t do anything or the or the finance manager. I’m very disappointed and it could been handled The right way instead focusing on a sell so I wouldn’t recommend anyone on my behalf how they handled me because y’all were ready to get my money but not make sure the car is serviced

Steven was awesome. He kept me informed and made sure the work was done correctly all with a friendly attitude. Honestly this is the best customer service I have had here

I am extremely pleased to be associated with the FIVE STAR NISSAN ALBANY based on the excellent service that has been provided to me from the very beginning by Sherry Cox (Service Advisor) her professionalism, knowledge, kindness ( taking the time to explain in detail the work needed to keep your vehicle operating well) and dedication in providing quality service ( always going the extra mile when needed) is what has made me a loyal customer for life. Thank you Sherry and the Nissan staff.

I Love my new 2021 Nissan Sentra and Prince Hudson did an outstanding, professional presentation, which helped me decide on this great vehicle 😀!

My experience was very good,the tech was really great and my time was not that long

Thank you Sherry. You guys were great getting my car service appointment in and my car is driving better. Thank you to Fred for the drop off to work as well. 5 🌟. P.sYour looking great Sherry and have a great attitude. Thank you all service department. Angela

Greg, Zodie, and Josh all went above and beyond to work with my schedule and my budget. There arent many dealerships where you can walk in with a budget and a laundry list of things you want and walk out with EXACTLY the vehicle you need. These guys were FANTASTIC! They were understanding,.not at all pushy, and treated me like family. A rarity at most dealerships when you walk in as a single woman. I NEVER felt like I was being taken advantage of. Ill definitely be going back the next time I need a vehicle!

Went by and got my truck serviced and Sherry Cox was my advisor. best experience I’ve ever had. Recommend anyone needing service go see her. You won’t be disappointed

Sherry and Teresa are always the sweetest when I need a service. Great customer service and in contact about my car whenever it’s in the shop. You rock, ladies! And for overall service, 100% satisfactory for both time and making sure everything’s great before I drive off on pick up!

If it werent for the covid, I would rate them a 5, but absences in the service department caused some delay in getting my repairs done. The situation being what it was, I know they did the best they could and I appreciate their efforts. Sherry was very helpful.

Michael in Service was very helpful. As a woman he helped me to make the best decision when it came to purchasing tires for my Nissan.

I had a great experience here. I lost my key fob and needed the other one reprogrammed. Steven took great care of me. He kept me updated and called to see if I needed a ride back to pick up my vehicle. I highly recommend him and 5 star Nissan.

Five stars, thats what this place deserves! From the time I stepped into the building of Five Star Nissan of Albany and saw the smiling face of my Sales Professional Bert Alfred, I knew that I was going to be treated with kindness. Bert was able to answer all of my questions thoroughly. He put my mind at ease. In such a short time meeting with him, I was able to develop a trusting relationship that will last a life time.

Teresa and Al Rogers are the best, went and got my car worked on do to some bad gas I put into my car from pace 😣 and they have made sure they did everything to get my car back to normal and still reaches out to me for check ups on the car to see how it’s driving . Great customer service and such wonderful people to deal with

Sherry was wonderful. She was super helpful and very knowledgeable. Great job

Well done I was treated like no one was there but me. I love the coffee too.

Martin Mathis is a phenomenal salesman! He was very knowledgeable and kind. I felt comfortable talking with him. He made sure that we were comfortable and made he was sure to ask if we needed any water or anything. He was extremely helpful. Thanks to him I was able to drive away in my new car!!

I was very pleased with Anna and the way she handled everything during my purchase at Five Star Nissan. Anna is very professional and made my car buying experience truly hassle free. I recommend Five Star Nissan to anyone looking to purchase a new or used vehicle.

Great experience with Zodie in sales and finance. We agreed on numbers and made the deal. Love the Sentra so far. It was a quick and painless car buying experience. I definitely recommend them, if you are in the market for a new Nissan.

Zodie was INCREDIBLE as was our finance guy, Tyrone was just as awesome! We are car buyers and you guys WILL get our business again!!! I will recommend you guys to anyone in the market.

The customer service was excellent. Sherry and the service manager were friendly, kind, knowledgeable and professional.

Just purchased a new car in One day. Found the car I wanted online. Prince Hudson immediately contacted me with more information that I requested. Set up the appointment for that day after I got off work. As soon as I arrived, Prince Hudson already had it up front with the keys ready for me to test drive.I drove it home that day. He was great to work with. I would highly recommend him for all your needs.

The assistance from Sharry and staff was great. Everyone tried to keep me informed on my vehicle. For a busy as they were everyone was helpful.

My experience with Five Star Nissan was great. I purchased my car from a real dealership for the first time with no problem. My car salesman Prince Hudson was very helpful with guiding me in the right direction looking for the perfect car that I was comfortingcomfortable with. Also a very dependable car. I would advise anyone to try Five Star Nissan for the best customer service and good hospitality that they provide. So far Ive had no bad experience with this dealership. If something goes wrong with my car and I call the service department, they always make sure that Im satisfied with maintenance work. Overall I enjoyed doing business with everyone that helped me find this beauty of a car.

These guys truly are a “5 star”. From start to finish, Bert Alfred was VERY helpful! I bought a $35,000 car and these guys treated me like it was a $100,000+ deal. I got an Awesome car with a GREAT DEAL. Thank you guys !!!

Sherry is the best. Go see her for all your service needs. I call her every time I need service. She is a jewel

Everyone is so friendly. Teresa was very friendly and helpful in explaining what repairs were needed for my vehicle and even my tires. You can tell she truly cares about her customers. I recommend you see Teresa for your service needs!

Sherry provides great customer service. She is one call away and always does an outstanding job

People are what makes for a good experience at a business. I have been working with Sherry for years. Sherry is always knowledgeable and thorough with options. I trust her guidance. Thank you for all you do Sherry— you make having a car serviced enjoyable!

We met with Martin Mathis at Five star and he was very helpful from the time we walked through the door. I was just here supporting my boyfriend buying a new vehicle but Martin made me feel very involved and I also started looking for myself too. He showed us around and always made sure we were good with water, snacks, etc the entire process. He kept us up to date on everything and we left with a Vehicle . Thank you Martin for your guidance and making this an easy process !

Absolutely amazing. They did everything thing they could and more. When I went to other places they couldn’t do anything they told me it would take time and they couldn’t get my payment where I wanted but FIVE STAR NISSAN OF ALBANY DID EVERYTHING I AKSED FOR AND MORE! Highly recommend.

Great job servicing my vehicle. Sherry, Theresa, and Steven are all great friendly people who really take care of their customers. All the best guys.

I absolutely love my sale agent Jacklyn Limardo, friendly, people person and more. She give me everything I asked for in my new SUV I live in Lithonia, GA and did most of the business online with her she made sure all my needs was met and the price was on point before I came down to get my car .Thank you so much .

Teresa always have me leaving satisfied. Great customer service!

Martin Mathis reached out to me as soon as I inquired online. I drove all the way from Florida to go check out the vehicle because of the great responses through text. I test drove the vehicle and found out the speakers were blown. They ordered me new speakers at no additional charge to me and are offering me a free detail whenever the speakers come in to be installed. Great customer service.

My car buying experience was top notch! Mr. Phillip and Anna Long treated me like I was priority one. Ms. Anna came in on her day off to help me with buying my car. During our waiting to finish times, we spoke like friends and conversed about our families and lives. If your looking for a dealer who will make you feel welcome, go see Ms. Anna!

Went in for a recall & update to my vehicle. Got in and out the same day. Great Service.

Best experience Ive ever had purchasing a vehicle. Myron Collins and staff were extremely helpful and when others said it couldnt be done they made it happen. Would give 10 ☆ if I could!!!

Sherry is the best ever. Better than homemade bread

Sherry is the greatest. Very knowledgeable and friendly

A few years ago, I had a great experience at Five Star Nissan, and was helped by Demarcus Price. I recently wanted to trade in my current vehicle, and decided to go back to Five Star. I asked if Demarcus was still an employee of Five Star but sadly he was not.So I went on the website and looked for a vehicle that I wanted. I found the perfect 2019 Nissan Rogue that I wanted and filled out the calculate my payment option. Payments were in my range and it felt as if this vehicle was soon going to be mine. But that wasnt the case!I soon received a call from Cedric Martin, the internet director. He informed me to fill out a finance application and he would get back in touch with me. To make a long story short, he was not prompt with getting back in touch with me. He informed me that I would need a co-signer with a finance company and I had someone and told him so, but he never got back in touch with me.So a week or so after not hearing from him, I looked on the website for the Nissan Rogue, and it was no longer on the website. He had either sold it, or took it off the website. I am NEVER doing business with Five Star Nissan again. Unprofessional, and bad business!

My experience was wonderful until they took forever to service the vehicle i purchased and then kept giving me the run around so i rated them a 3 i where is my vehicleeee???? they have me riding on a loaner that is wayyyyyy to small DO BETTER 5 star more like 3 star!!!!!!!

Thank you Martin for your great service today. Good customer service goes a long way. We appreciate it very much

Thank you Devin Cooper for a very pleasant car buying experience.

Prince Hudson IS a prince. He is the BEST automobile salesman I have ever worked with. He is committed and compassionate about customer service. Such joy and amazement!

I returned to 5 Star to trade in a 2016 Sentra I purchased there new. I inquired about the salesman I had dealt with but he had moved on. I was referred to Mr. Woody. A very nice, polite professional and knowledgeable salesman who by the time the deal was complete had become a FRIEND. He satisfied me with the trade in allowance, finance, new car details, all aspects of buying a new car. He made the process stress free. I will return in the future to purchase another Nissan. Thank you Mr. Woody!

Sadly our experience was not great at this dealership. We drove several hours to look at a used vehicle. The initial sales person was great and the car was very much as advertised. Unfortunately, when it came to valuing our trade in and the actual numbers the wheels fell off the wagon.Our car KBBs at 8-9k for trade in and 9-10.5k private party. We were initially offered 3.2k. They also advertised online that the doc fee was already priced in to the sticker but it was added again on the bottom total. Also, there were a litany of other charges (window tinting, permaguard, warranty) already added in which I was told were options. After telling the sales rep I wouldnt do the trade in for that or the options they magically made our trade in offer 7.4k.I was then directed to the sales manager. When we went back through the numbers I was told that the permaguard was already done and they had to be paid for it meaning the car was actually $600 more than what was listed (nevermind that I never got an answer on the doubled DOC fees). In the end when I went to leave he wouldnt let me keep the offer sheet or take a picture but assured me that I could write that number in stone if I were to return.It was all very disappointing because the initial sales person was great, the car looked great, and the rest of the staff was very nice. That said, Id be certain you read all the paperwork and know the worth of your trade in before you go here.Updated 9/9/21Below this youll see where John asked me to contact him to understand my concerns. I had a phone call with John yesterday already to address my concerns.When I was contacted John attempted to act like someone else had given me a bad quote on my trade in. Unfortunately, I remember his voice and reminded him that it was him not another person who had spoken with me.With that charade out of the way he tried to back up and say that really they dont quote cars they havent seen. That would have made perfect sense except theyre the ones who wanted to do the quote to begin with. I told him I would have understood either a moderate quote or none at all until I brought the vehicle in BUT that isnt what happened. I also received no clarity on the double DOC fee or why he tried to make me pay for permaguard which wasnt in his listed price.In the end he offered to remove the permaguard charge if I would take this review down. The call was centered on taking my bad review down not on actually understanding the issues with his sales tactics. To be clear, I havent bought this car and I dont need or want a reduction in price.Below youll see photos of a portion of the offer sheet and the paragraph online about how the listed priced already included the DOC fee. On the offer sheet youll see the listed price (including DOC fee), the extras (tinting, warranty, permaguard) and then my scratched out trade in (you can take the 18k total and subtract from the 15k number to see what the trade in was) and then tax, tag, and the DOC fee AGAIN (which is why the car was 16k plus the DOC fee online).Again, my sales lady Jackie was great and the car was great but John has a lot to learn about dealing with customers who cant be swindled easily.

Had a great and positive experience when I visited five star for my first oil change.. They were very detailed when reviewing my truck and ensure all things were functioning properly..

Great service department. Sherry Cox went above and beyond to get my garbage back on the road. I hate this Nissan Versa, but Sherry is great.

Awesome job and efficient. I love working with Sherry always give the best custom service

The service advisor Teresa Varnadoe was amazing and very helpful. She did a wonderful job of accommodating my every needs to make sure that I was well taken care of. She deserves a raise.

5 Star Nissan of Albany did a fantastic job of servicing my vehicle. Sherry kept in close contact with me about several issues and choices I had. Super friendly and informative! I did not have to wonder what was going on or chase down information. I love the after hours drop off and pick up! Great Job!

The buying experience with Bert Alfred was enjoyable. He was personable, honest and respectful. Everything Bert said he would do, he did. I am very happy with my purchase and with Bert Alfred. I would most definitely recommend others to see him for a positive buying experience.

Buyer beware of added prices if you finance at this dealership. They are hesitant with straight forward pricing, creative math. Alternative facts.

Great service from Anna. All the employees were very nice when i closed the deal

I highly recommend Five Star Nissan of Albany. My experience with them was remarkable and memorable. Be sure to ask for Myron Collins, his customer service is impeccable and the entire staff is amazing. You will leave satisfied, riding in STYLE and feel appreciated for your business!

I love five star! Thanks Theresa for everything you DO!

They are a great group of people to deal with, I was impressed by how they welcomed me as a customer and continued to keep their friendly deamenor throughout the entire time that I was there . Five Star Nissan Albany, Ga. also has good prices on the service offered by the dealership .

Five Stars Nissan of Albany great placeZodie the salesman very professional, and all the staff great manager team

It was dope everyone was kind,helpful,willing to work with u to schedule a appointment and point u to payment plans that can help you pay for car maintenance.will come back again.

My experience at the dealership was very professional very insightful and everything turned out well. Thank you for everything.

Sherry Cox, THANK YOU !! my kid was travelling thru and you get her handled quickly. BTW I keep telling her she needs to check the tire pressure.

Thanks sherry for helping me with my tires today. 😆

Loved it, they took my car right then I didnt have to wait.

Sherry is the best. We go see her for all our services needed on both vehicles

Excellent service. I will definitely recommend Daniel abritten. Wonderful customer service.

Sherry Cox what an amazing ladyTotally takes care of my vehicle and my family.Don’t trust anyone but her !!!

My most recent experience with Five Star 🌟 Nissan of Albany was a great experience and what made that experience great for me was the great customer service I received from Ms. Teresa Vornado keep up the freat work Ms. Varnadoe.

Ms.Jackie and Ms.Anna were great! Also the finance manager I went to look and explore my options ended up leaving with a nice vehicle with air.Summer 2021 just became a bit cooler for me and my baby. They didnt stop until my needs were met and I was able to get in a suv.It was a speedy and nice experience and I love my vehicle!

Teresa Varnadoe got my tires done quickly. Very informative

Sherry is TheBomb.com! She always comes through when we need her. She has the absolute best personality even when shes obviously overwhelmed.

The welcome when arriving around 7:30 AM (drive from Cordele live there 33 miles away) is like coming home after away at school or work. Sherry is outstanding in customer service but beyond that she treats me as family and a friend. I have not met her before Nissan Albany and I appreciate how she makes my day so many times, I want to make her day by doing this survey and stating what she deserves in recognition from a customer that will not go anywhere else. I hope the dealership respects and values her, she is Five Star Nissan Albany best asset. You do not find people like her in most life experiences.

Glendetta Hicks was our salesperson. Best service we have ever received at a dealership. Quick, seamless sale. Went above and beyond.

Lady in service named Sherry Cox helped me out when I had a problem with my truck a couple days ago. Great service.

It was a good experience. If you go see Jackie who works there tell her Octavious Jackson recommended you to her. She’s fast and she make sure you comfortable. I walked away with a nice SUV and I’ll be going back again for my next one soon

My experience at Five Star Nissan of Albany was amazing. All of the sales representatives and other employees were extremely welcoming and friendly to my friend and I. Not only was FREE coffee offered but so was FREE popcorn :) I worked with my sales representative, Jermaine Hunt, for about two weeks. I live about an hour and a half away from the dealership and didnt want to make a blank trip if I wasnt going to be approved. My sales representative offered to live video the vehicle so that I would be able see the vehicle better and understand the features while he was explaining to me over the phone. He went above and beyond to help with the purchase of my vehicle and I am beyond grateful. I went in wanting to purchase a 2017 Nissan Altima with 22K miles. Jermaine Hunt, along with DeMarcus Price, Sales & Lead Professional, ended up getting me into a 2019 Nissan Rogue Sport with 36 miles. Go in and see Jermaine Hunt, sales representative, and DeMarcus Price, sales & lead professional. Tell them Courtney sent you!!!!!

Teresa varnadoe was awesome at getting the work done. Very nice

Very great dealership friendly and not pushy, knowledgeable staff, Bert is the best salesman, in and out best experience of buying a vehicle.

Friendly, fast, and always explain things y.thoroughl

Pat and I went down from Perry, GA. We were regreting going to the dealership. We were supposed to meet a different sales Person but we were taken care of by Martin Mathias. All questions that we had about the car and questionable charges Were taken care of before went into the finance office. We were taken care of by Tyrone Hall the finance manager. It was a pretty long process but we finally signed for the car and drove it home that day!!!

Marcus Brantley helped me over the course of the past few weeks to get the car I wanted. He was attentive in person, over the phone, and through email. He was mindful of my concerns and seemed genuinely happy to help with every step of the way. He even went beyond what was expected of him to ensure that I got the most out of the deal. Thank you Five Star Nissan. I highly recommend this dealership.

I delivered some cars there today. The lady at the receptionist desk was the most attractive woman that I have ever seen in my life. I lost my breath a little. I couldnt say anything to her because I was on the job, and to be honest, I was speechless. Just wow.

I was honestly some what nervous when I walked in, but I can tell you it is nothing but good energy with Five Star Nissan. Personally I am the new owner of a 2020 Nissan Versa, and if it wasn’t for my sales person Jackie I never would have know what to do or how to do it. I was recommended to Five Star and now I recommend my friends to go there. They have amazing cars and excellent customers service.

From start to finish I had a great experience, Martin Mathis was exceptional very respectful and answered every question and concern I had. I definitely recommend five star.

I was not happy about my recent visit as I frequent this establishment often for service. I had two to three coupons for oil change, tire rotation and wiper blades. I was informed by Steven the service associate who checked me in that I was unable to use the coupons initially. After about an hour and one half of waiting, he then tells me I could use the coupons. Of course, after waiting all this time I did not want to wait and any additional hours. I informed him he could have told me that I could use them upon my arrival. I just thought the oil change and tire rotation should be together. That is my prior experience at other dealerships. So that’s my story and my dissatisfaction.

Did business with this Company before, and I were surprised of the Red Carpets treatment!Red Carpet Treatment :• Service (used) vehicle before leaving the lot• Car Washed before leaving lot• Can give customer a loaner car if your purchase car isnt ready at the moment• Full tank of gas• Customer amenities (snacks, drinks...)Made another visit again yesterday and saw quite a few prospects (cars)...• Nissan Rogue (used)• Mazda CX-3 and CX-5• Chevrolet Impala• Kia Sportage

They have very fast service and when I called Sherry a few weeks prior due to the fact that I had to make an appointment for the issue I had, she went ahead and ordered the part and had me ready to go within a few hours. Definitely would recommend!

Great experience!! Friendly service

The service was excellent and my vehicle was repaired in great time. Will recommend and use their services again.

Mrs.Sherry was very nice and helpful. She helped me price everything I needed done for my car.

I had a great experience with Nissan of Albany and the young man that helped me he was so great, nice, lovely and most importantly he told me that he was going to make sure that I get the SUV that I wanted and he did just that and I was out and done with everything within 2.5 hours and I am loving my new SUV great job prince Hudson you have done just what you have said and I am very happy and please My GOD BLESS YOU

My salesman was Myron Collin. He was the best salesman that I have came across. He did everything he could to make my day at Five Star a success. I am grateful and love my ride. 😇

Sherry is helpful. She has been helping me since I have been coming to Nissan. She is top notch at what she does