user
Armory Chrysler Jeep Dodge Ram Fiat of Albany
960 Central Ave, Albany, NY 12205, United States
Appearance
Armory Chrysler Jeep Dodge Ram Fiat of Albany
Comments
Ji
Review №1

We were promptly greeted by the Sales Mgr. Lisa and sales rep. Sal upon arrival. I had contacted Armory the previous day and expressed my interest in a Ram 1500. Minutes after arrival they had the vehicle pulled up front and ready for our test drive. A brief discussion was all that was necessary to agree on a price to move the transaction forward.The financial Mgr. was truly helpful in the search to match our requests for a payment schedule. He also tailored an extended warranty coverage program to fit our needs based on our driving history.We were shown the entire new facility and it’s up to date service dept with drive in, drop off operations.We spent no more than 3 hours total at the facility including the sale, the finance, new plates, insurance transfer and entire delivery checklist before driving the vehicle home. Very Impressive.

A
Review №2

Sauro “Sal” at Armory is the best car salesman you’ll find. This is my second jeep purchase with him and he always goes the extra mile to make sure you are comfortable with your deal. I couldn’t be happier!

Ch
Review №3

Great experience with trading in my old jeep and buying a new jeep. Dave was great to work with as well as everyone was very easy to deal with. Fantastic jeep buying experience

Ho
Review №4

Fantastic team!!! Evan went above and beyond to make this happen, with a little help from my bank 🙂 Accommodated me and my busy schedule to deliver my truck to me ..which even the delivery guy Rick was very friendly and helpful… Thank you Armory!!! 😁

Ha
Review №5

I unexpectedly was in the market for a new car. We had a wonderful experience at the Armory! Mike D was great at helping me figuring out exactly what I wanted in a timely manner! Evan in the finance office was very organized and made the process simple. Overall our trip was very successful and I am very happy with my new Jeep Cherokee and I would recommend Armory to anyone!

Sa
Review №6

My RAM 1500 Quad Cab is the second vehicle I’ve leased from Armory, and just as the first experience this one was also fantastic. We were greeted by a sales rep Morgan Williams at the door and from that point on everything went smoothly and quickly. I had been doing my homework by speaking with other RAM dealerships and Morgan and Armory offered me the best deal by far, than any other dealers I negotiated with.A big shout out to Morgan for being the perfect combination of professional, friendly, straight forward and someone who truly works hard for his clients to get them the best deal possible.Thank you to the Armory dealership and to Morgan Williams for making this experience another fantastic one. We’re lovin’ our RAM.

Jo
Review №7

I don’t think I ever had service at Armory Garage since I only purchase vehicles from them. Based on my personal experience and reviews from many sites the service department was always rated sub par.However from my ordering the part I needed for the repair and scheduling the appointment for the repair part, this actually was a pleasant experience. The price quoted was honored, the time it was supposed to take for the repair was spot on. The people were friendly and quite professional. Not like years ago when I wouldn’t have them put air in my tires. But something has improved in the service department, I hope they continue giving good service.

ta
Review №8

My best FINANCIAL DECISION of 2020, was becoming part of the Armory Jeep Wrangler family. The service they provide, by the same familiar faces, lets me know my Wrangler is in good hands, and I leave there worry-free. Im a lifelong member, and I recommend the Armory Jeep Dealer at 960 Central avenue Albany, New York, to EVERYONE!!See you at my next service appointment ❤️

Pr
Review №9

From the first moment we contacted them to set up a time to look at the car, things have gone wrong. The car wasnt available to even look at during our scheduled time to view and test drive that specific car. The representative we made an appointment with wasnt even available. So we ended up with another representative to just look at the numbers and planned to come back when the car was ready. When we received the text saying it was ready, they then fought about a time we could go in - saying he wasnt available when I was, there were no other sales representatives that could help and they wouldnt be able to hold the car for long if I didnt go in. Eventually we agreed to come in one morning, which everyone else thought we werent coming in until 130.. and were finally able to test drive the car... to find out it wasnt properly cleaned and drove horribly. The whole experience was awful - starting with the communication all the way to the car itself.Edit: Apparently the person who makes the appointment isnt necessarily the person you meet with that day. Armory was kind enough to explain this to me when they called me about my review.

Je
Review №10

Couldnt be happier with a dealership. Super clean, everyone wearing masks and entire staff friendly. Knew exactly what Grand Cherokee I wanted and what I was willing to pay, including getting out of my current financed Jeep Cherokee. Got the vehicle I coveted for the price I was comfortable with. Sauro was my salesman and I cant recommend him enough. I was at another Jeep dealer yesterday in White Plains feeling deflated as we were over $10,000 apart. Today Im driving off the lot with the exact Jeep that I wanted. Thanks Armory, was definitely worth the drive!

Ge
Review №11

My dealings with Armory Chrysler started out a little rocky but Scott Winslow took care of the issues. I traded in a 2008 Ram 1500, and leased a 2022 Ram 1500. Great truck, very happy with it.

Jo
Review №12

Dave R. Was very helpful and went out of his way to accommodate my wife and I

Er
Review №13

Thank you for your great service. The team is always pleasant to work with, service is very efficient, and there is a nice place to relax and have a coffee or snack while you wait. Top notch!

Da
Review №14

Billy Comtois was an excellent sales rep from start to finish. Very happy with the whole experience.

Jo
Review №15

Paul and Danielle in service gave me excellent service. Paul greeted me asked me why and what I needed done to my vehicle got me taken care of and Danielle also took great care of of me on the loaner car I desperately needed to get to work on time she got me in and out they were both very courteous and the job on my vehicle as of now I’ve had no problems with I will definitely go back to the Armory if needed thank you all At the Armory for excellent service

Mi
Review №16

Great place! Everyone is super nice and helpful. Finance department is truly amazing. I was definitely terrified of the process of a newer vehicle but it was a great experience. Highly recommend.

Da
Review №17

Walked in at 10 30 to look over a vehicle, drove home with that very same vehicle 3 hours later. The entire experience from beginning to end was flawless. From meeting the sales rep, working with the finance dept to the business manger interaction I had after the deal was done was on point. Well done Team Armory.

Jo
Review №18

Best car buying experience Ive ever had! Thank you Jerome, youre the best!

J
Review №19

My wife and I recently stopped up to look at the Grand Cherokee L and worked with Carolyn. She was honestly the best!!! She was very friendly, knowledgeable and fun to work with. She took the stress away from buying a new car. I would highly recommend her!!! The store was clean and everyone was very helpful. I would go back again.

Ga
Review №20

Danielle is always a pleasure to work with she is well appreciated. Keep up the good work.

Ba
Review №21

I had a great experience working with both Brian and Mike too find and purchase my new Jeep. I recommend Armory CJDR for your next vehicle purchase.

Ba
Review №22

I have to say that everyone was super nice and helpful. I have to give Dave from the service department a HUGE thank you! I had some car trouble for a bit, I was put in a loaner the entire time. He kept me updated and I always felt like I was being taken care of and not just forgotten or ignored being that it was a stressful time. I left today happy and grateful and will absolutely send friends and family their way.

Dr
Review №23

I brought my brand new Dodge Laramie there for service, I dropped it off. When I dropped it off, the service Rep. had a terrible attitude because I bought my truck out of state, and not from them. I was offered a loaner, which I signed papers and took because I had work. Within Forty five minutes of leaving the dealer, I have 10 missed calls from them. I returned their call, and spoke to the same service rep. And he proceeded to tell me that my brand new truck does not have a warranty. For that reason, he told me,rudely, I need to bring the loaner back right away.I told him that I am at work, and that I am about to go into a meeting, and I will be there as soon as I get done. He called me 15 minutes later AGAIN, and stated”if you don’t bring the vehicle back RIGHT NOW I am going to report the vehicle stolen!” I then requested FOUR times to speak to the manager and he refused me each time. I called chysler, and they told me my truck is fully covered bumper to bumper. I went through ALL of this just because racial issues and because I did not buy the truck from their dealership. Their service team is very sweet knife, and think they own the dealership, and do not allow you to speak to a manager. I do not recommend ANYONE to go there or a dealership like this, where you would have to go through all of this just because one employee can ruin and waste your entire day.

Er
Review №24

I had my jeep in to be fixed as the start stop light came on. It was assessed and needed a new starter. The new starter was defective. I was told it would be in the next day. It took one week to get my car back. I was given multiple stories on when it would be completed. I had to be the one to call and ask for updates. Their lack of communication was not ok.Ill find another dealership in the future

Do
Review №25

I just happened to be looking on Carfax for a used van. Found just what I wanted. Sent email and received a response that someone would call me Tuesday morning because of the holiday. Hannah called first thing in the morning and answered my questions. I basically bought it site unseen. Newer version of what I have now. She emailed application and then had Morgan and Preston talk to me. Preston was able to get me a lower interest rate and lower payment. I had to drive 3 1/2 hrs. to get it. Got there earlier than expected. Thought I would have to wait awhile but I was in and out within an hour. Great place to do business with. Very pleased with my purchase.

De
Review №26

As always, the folks in the Service department are efficient, explain everything that you need to know and are very friendly. I would highly recommend to everyone that they purchase their vehicles at Armory and then have them serviced there. They are the best!

De
Review №27

Great dealership easy to deal with and the best deal is exactly what I got.You cant beat the 2021 Dodge Ram pickup trucks!I dealt with Jerome Rucker, Lisa and Ray unbelievably nice folks theyll make you feel like familyI will be buying there again

je
Review №28

The armory is a great place to go shop for cars i went in there with all hope that i would walk out with that jeep and sauror and preston made it happen for me i would love to thank them for them pushimg to get me the car that i wanted

Sh
Review №29

Marlon is always so pleasant, so very helpful, answers all my questions. everyone there it’s very pleasant it’s a nice place to go to and have work done on my jeep. I’ve never had any issues with my jeep afterwards they always seem to do a great job!

St
Review №30

Taken right in, repair done very quickly. Ride service was excellent with Mark both drop off and pick up. Only draw back service department needs better signage to indicate it’s location. - Steve Ryan, East Greenbush.

Ju
Review №31

All of the folks at Armory Garage give the best service whether you’re purchasing windshield wipers, getting an oil change, or purchasing a new vehicle.I recently purchased a 2021 Jeep Grand Cherokee and every single detail of the experience was handled in a friendly and professional manner.I’d recommend Armory with 100% confidence that the customer would receive 5 star service and white glove treatment.

ro
Review №32

I had a wonderful experience they were quick and precise, got me in and out.

DC
Review №33

My engine was starting to tick, which is usually a sign of a bad rocker arm. I called the armory and they said I was covered under warranty so I could get that issue fixed for the price of the deductible. Nick was awesome and helped me get my car in for maintenance in a reasonable amount of time and I had my car back at the end of that day. Nick also made some recommendations for other issues my car had while my car was in the shop. So I want to thank him for going the extra mile with that. This is why I choose to do business with the armory.

An
Review №34

Everyone was great to work with. Nick and AJ assisted me when I dropped the car off. An issue that was left undiagnosed at two other garages was identified in an hour at Armory. Im grateful for all the help and hope this fix prevents future stater issues :)

St
Review №35

After months of car shopping and being let down numerous times by the cars and dealers themselves, I decided to check out the Armory. Scott W, was the first person to say hello and helped me right away with what I was looking for. Scott explained every little thing I had questions about and kept me feeling comfortable and secure with my options the entire time. I am so beyond grateful to of had such a wonderful dealer to help me through this process. Thanks to Scott I now have my own new car! So thank you again Scott, youre fantastic and deserve a raise!!!!

Je
Review №36

All the staff were great and friendly. This is true of most any dealer so it’s not exclusive to Armory but their prices are really way off target. If I was agreeable I would have left paying over $700 for a $400 service. Just pay attention when you go there for service. Either be under warranty or use a trusted mechanic so you aren’t completely robbed blind.

Sa
Review №37

Great Service as always. I have no reason to go to any other service station because they always take care of me and my car always runs more amazing after every service/oil change. They also never try to up-sell me on things that I dont need. I wish I could give 10 stars

Sc
Review №38

Service was easy. Drop off at 7am, car back at 8:30am. Great coffee bar while you wait. Paul couldn’t have been more accommodating. They also washed the car before returning it to me. I’ll definitely recommend them to my friends..

Ja
Review №39

Wonderful experience with Armory & Jerome Rucker! Jerome went above and beyond to make all my wants and needs happen with my new Jeep Grand Cherokee L! I will forever be buying vehicles for them. Thanks so much! You guys made this so easy and actually listened to what I needed. THE BEST! I highly recommend this dealership and especially Jerome Rucker.Also a big thank you to Rick for the vehicle delivery! So helpful

Je
Review №40

Go see Jerome Rucker! This guy will have you driving out of there with the perfect car in no time. Thank you, Jerome, for the fastest, most pleasant car buying experience I have ever had!

Ki
Review №41

Super convenient to drop off my Jeep and pick it up later in the day when it was ready. Hassle free and they did everything I asked them to do (oil change/rotate tires). Thanks Armory!

Ra
Review №42

I left my car for service and Marlon and the other guys and girl at the front desk were very attentive and professional as usual. My experiences with the Armory Service Department staff have always been enjoyable, and Im really glad I bought my car at Armory!

Li
Review №43

AJ was very helpful from the moment I dropped off my car to the moment I picked it up later that day. Very helpful and responsive to my questions and concerns. Called me with update later on that day.Very professional service!

Z&
Review №44

First thing SERVICE what a great experience. I had a trade they worked with me to get me where I wanted to be. We looked at a couple vehicles and my sales consultant Morgan was very knowledgeable and if he didnt know something he was quick to look it up. They got me approved with one of the banks they deal with even with less than perfect credit. They let me know what was going on during the paperwork process. The paperwork was painless very easy to understand. Im very happy with my new jeep wrangler. Thanks to Morgan. Will be coming back for service and later on another great deal!

Ca
Review №45

We love working with Brian, this is the 3rd vehicle weve gotten from him. His is a literal magician and the nicest guy around. He works with you and your budget and really gets things going.I refer everyone looking for a vehicle to Brian, hes the best!

Ka
Review №46

Our sales guy Jerome and Preston business manager were excellent and everything was explained to us in detail from the day we called to express interest in the vehicle thanks to Hanna as well. The Jeep Cherokee was exactly what I wanted and Armory made things happen the process was quick, easy and fast. Jerome our sales guy kept in close contact with my husband and I every step of the way through the financing process he never missed a day in reaching out to us keeping us informed and I truly appreciate everything. Preston the business manager coming in on his day off to work on things for us as well, Thank you so much to you both! 5 Star to Armory they really went above and beyond that we could every ask for!!

Ma
Review №47

Purchased a beautiful jeep Cherokee latitude last night and I had the pleasure of working with Mike Daughtry. Mike was awesome, easy to talk to, super helpful, very attentive to what we were looking for and found exactly what we wanted. 5+ stars to Mike D. We couldn’t of done it without you, thank you for making this process so easy and actually fun!

Na
Review №48

I was extremely impressed by everyone that I worked with at this dealership. Especially Ray and David. I’ve had an extremely hard time finding the exact vehicle I wanted to trade up into. They not only had the exact vehicle I wanted but made it so easy to get into it. I live 5 hours away from this dealership and they made sure that most paperwork was done the day before I came to pick it up, so all in all the actual dealership visit was relatively quick. I would 100% buy/recommend another vehicle from here.

pa
Review №49

Great experience buying a new car. Salesman was great, everyone was very easy to deal with. Fantastic car buying experience.

St
Review №50

Its always so easy to work with Armory Jeep! Carolyn and the team there always take care of everything for you and try to find the best deal that fits your needs. We leased our last Jeep with Carolyn and just got a new Jeep and will keep coming back. Thank you!

MD
Review №51

Excellent sales and customer service at Armory Chrysler Jeep Dodge Ram Fiat of Albany.It has been a pleasure doing business at this dealership. We love our JEEP!Lisa (Business Development Manager) is fantastic. Always eager and happy to accommodate. With her oversight and interpersonal skills, it ensured everything went smoothly.Billy (Sales) is a down to earth friendly guy, who’s knowledge and expertise make the whole process so effortless. He is a consummate professional and goes above and beyond for his customers. We look forward to working with him again.Dave (Customer Advisor) is incredibly helpful and always delivers as promised. His customer service is outstanding.

Su
Review №52

Super friendly. Easy to talk to without feeling pressure to purchase anything I didnt want. Got me into what I asked for.The finance dept. Was wonderful as well. Definitely seek out RAY and MIKE for next purchase. THANK YOU for making a stressful situation into a breeze.

An
Review №53

The team at Armory did an excellent job in facilitating my purchase.

Am
Review №54

Jerome and Armory Auto are absolutely fantastic! This was the best car-buying experience I’ve had to date. They’re friendly, efficient, customer-oriented, and honest. I highly recommend this dealership, and I definitely recommend you ask for Jerome!

Ma
Review №55

Fast, courteous, knowledgeable staff. I was even running late for my appointment, called ahead to let them know and it was no problem. I’d highly recommend purchasing a vehicle here as well as returning for all of your service needs!

Sc
Review №56

Wonderful service here and never had any problem in all the years I have been coming here. Great people to do business with.

Ro
Review №57

Just purchased my second Jeep Grand Cherokee Laredo from Armory. I had the pleasure of dealing with Peter Backlund in sales. Pete was easy to talk to and there was no pressure whatsoever to buy the vehicle. After two short discussions I was able to get the great deal I was looking for with no hassle. Less than two days later after Pete and Armory took care of all the details I drove off the lot with my new vehicle. It was enjoyable to deal with Pete and Armory. Give them a try and find out for yourself.

Am
Review №58

I have honestly never had a better experience trading in/purchasing a new car. Personally if I feel pressured to buy I will immediately leave that dealership. NONE of that here!! Jerome was amazing, informative, supportive and made the entire process seamless THANK YOU! We couldn’t have been happier from start to finish

Te
Review №59

I purchased my third car from Armory yesterday. If you are looking to buy a new car, I highly recommend Mike Dougherty. He was pleasant to work with, very patient with me and not pushy. He answered all questions honestly and worked with the numbers I gave him. There were no surprises during the final deal and the entire process went flawlessly. I love my new car. Thank you Mike!

Jo
Review №60

Great experience, bought new jeep grand Cherokee l, was in and out, quick

Ri
Review №61

As always, I had a great experience with the service department. Daniel and Dave are a great example of what customer service is all about.

Br
Review №62

I recently bought a Jeep Grand Cherokee Overland from Armory. I had the best experience working with Carolyn Hendrickson. She made the whole process seamless from start to finish. I appreciated her friendly and honest communication. Carolyn did her best to work with me to get me exactly what I was looking for. I love the car I got with her help, and would recommend her to anyone who needs a jeep!

Th
Review №63

Smooth sailing at Armory. Brian was great to work with and made everything super easy. Highly recommend!

Ti
Review №64

The staff at this dealership are great. I unfortunately had to get a new car after my other Jeep was on its last leg but David was great with getting what I needed, acquiring a reasonable deal and being genuine. We had great conversation as a salesperson as well as just being him! Definitely recommend this dealership for future purchases. They are efficient as well as thoughtful about your questions and inquiries you may have.

Ja
Review №65

Meh. Bought the car here 2 months ago. $108.00 oil change today. Cost went up 20% as they slid the final bill over the counter because that oil filter was really expensive. This, the same oil filter that they ordered the day before, prior to writing up the estimate. At least jiffy lube would have vacuumed the carpets.

Ja
Review №66

No complaints at all. No pressure, easy to work with. Happy with the purchase. Salesman Peter was great. We felt we got a fair deal and will not hesitate to go back.

Mi
Review №67

From the moment I brought my jeep in to completion of the repairs, the staff was courteous, professional and welcoming. From Nicholas who initiated the service to Paul who was my primary contact throughout the service, Communication and work performed we’re all top notch. Great job guys! Love the new show room

Sa
Review №68

Had a super smooth and easy sales process with both Mike and Peter. Awesome guys who were easy to talk to and didn’t put an ounce of pressure on. Thanks for everything!

Ge
Review №69

Probably the best inventory out there right now at a time when cars are hard to come by. Mike is awesome, and this is my second time doing a lease with him.

An
Review №70

I called around to 4 dealerships in my area and literally every dealer takes forever to reply and starts high on the offer price. They had the most cars in stock and learned that their sales reps dont work off commission! Ive leased 5 cars before so I know how to calculate a fair lease price. After contacting Armory, and working with Lisa Stewart - I asked her to give me their best and final offer as I dont want to haggle. That text started at 11am and I was on their lot at 4:30pm to sign papers with Sal Iardella - everything was agreed upon over text. Thanks to both Lisa and Sal for a top notch experience.

Ra
Review №71

We bought a volvo from mike the salesman. he was great with us from the point of test drive until delivery. would recommend mike and armory garage to anyone looking at buying a vehicle.

Je
Review №72

A well managed service department. Very friendly staff. Clean comfortable waiting area. During my wait Mike came over to say hi. Mike sold us our Jeep one year ago and remembered me.

Ge
Review №73

Don’t go to Armory Auto looking for a deal or let alone someone to help you. Waited 30 minutes in the lobby with multiple people walking past without even a hello. Finally a guy in the service department brought me to a hallway full of sales people and the people in the office huffed as the service guy asked if there was someone who could help me. Waited another five minutes to be asked if I was being helped, I replied no but that I was hoping to purchase a vehicle tonight. They had the vehicle I wanted but wouldn’t match another dealers price and let me walk out without even trying to give me a better offer. Just did KBB and JD Power quotes and they are charging $3,000 more than suggested MSRP and they aren’t even a Honda dealership.

Am
Review №74

Fantastic service and great support! I was in need of a car quickly and they made the whole process so easy! Thank you Armory!

Br
Review №75

Brian and Joe took very good care of me. Especially when the car I previously picked out was deemed unsafe. They patiently waited for me to pick a car and got me out of there the same day with my 2018 Jeep Compass. I would definitely come back again and recommend to anyone looking for a car.

Te
Review №76

My husband and I had the BEST experience at Armory when we bought our Jeep Gladiator. Mike Dougherty showed us excellent customer service throughout the entire purchase experience. He was extremely knowledgeable and had answers to all of our questions. Plus, he proactively raised points for our consideration that we didn’t think to ask about. Definitely a 10/10 experience, which is consistent with how Armory has treated my family during the process for the 4+ cars that we’ve purchased there over the years.

Mi
Review №77

Armory has turned the automobile buying process upside down. I generally try to do as much online as possible and avoid the dreaded sales experience, but decided to call a jeep sales representative directly because of severe inventory limitations. I spoke with David Crist, who arranged the car I wanted on very attractive terms, delivered the next day. Thoughtfful, responsive and professional, he made the process pleasant and effortless. Thank you David and Armory Jeep!

Ma
Review №78

Ray, Dave and Preston were an absolute pleasure to deal with! Straight up, personable, and helpful as can be. My initial contact was with Ray over the phone and texting. He was informative and prompt with my endless inquiries. As things moved along I was then introduced to Dave and the outstanding customer service continued. We had a nice conversation about mutual interests and I didn’t feel like we were in the middle of a “negotiation “. Preston put a nice big bow on the transaction handling the financing. He even surprised me with an additional discount and lower rate than expected. I can’t say enough positive things about my experience with the gentleman at Armory. I don’t like the vehicle buying process and they made it highly enjoyable and rewarding. I am now a happy owner of a 2021 ram 1500! Thanks for everything!

Ka
Review №79

For the last 8 years my husband and I have been going to Armory to buy our vehicles. We first met Jerome there. I have never felt so comfortable with any sales person and we wont go to anyone else. If you chose to check them out, ask to speak with Jerome and you will understand why we love him so much!

Al
Review №80

Poor communication and deceiving management. Called and contacted dealership about a car, and had an appointment set up to make a deal after test driving the night before. They claimed they would take the sticker off and off the lot so that the deal could be made. Called 45 minutes ahead of appointment to ensure the car was available and was told it was, but then received a call 10 minutes from appointment that the car was sold earlier in the day. Either poor management, or purposely deceitful. I will not be shopping here further.

Ge
Review №81

This Place is top notch they had everything you could expect from a service center. They had great communication they kept me in the loop on what was going on. Only thing i could say it’s a bit pricy but at the same time they had to chase wires throughout my car and that just takes time. I would highly recommend brining your car in very happy with the results.

Be
Review №82

Great experience, everyone there is super helpful and make you feel relaxed throughout the buying process. Sauro was great and we look forward to future purchases with him

Kr
Review №83

I had a great experience buying a new car! The salesperson was helpful, organized and informative. Finance was easy to deal with, got me a great deal. I was in and out quickly (and I looked at several Jeeps before I picked one). Highly recommend this team. :)

Ja
Review №84

Sales team is Amazing,just don’t use there service dept. family has purchased 6 vehicles and sales team is great. This is first time using the service dept and has been nothing but a disaster. Loaner car turned out to be a rental that cost me,half the recall work was done but no parts for other recalls. Front U joints under warranty but request I do brake job first. Do brake job and parts are in for recalls,but can’t get truck in for another 2 weeks to do recalls and warranty U joints. Pretty confident they will find something else to charge me for while doing front U joints and recalls. That’s if in 2weeks they actually keep my appointment and do the work. So now I have truck with new brakes and bad U joints so can’t drive it for 2 weeks of which I’m on vacation for 1 of the weeks with no truck.

Ne
Review №85

One of the friendliest service centers I’ve ever been in. Marlon was excellent - quick and efficient The whole place had a cheerful feel to it. Showed up with no appointment for a lifetime oil change service and was out in under 45 mins. Very happy.

mi
Review №86

Phil Jordan did an excellent & very thorough job!!! Very happy with our experience at Armory Jeep!!! From the conditions of the waiting area and all the good snacks to the very pleasant staff. Thank you!!!

Ch
Review №87

Jason Bowen at Armory Garage went out of his way to help me get the Jeep that I desired. My Jeep was ordered from the factory in Toledo, Ohio and Jason would call me every 2 weeks with updates on the order. He was even able to upgrade my order to a 2021 Jeep Wrangler High Altitude for the same price when my 2020 order was held up due to COVID-19. I couldnt have been more satisfied as a customer and highly recommend him for your next purchase or lease.

Do
Review №88

A rear brake caliper overheated and froze while descending Mt. Washington. A service associate answered my call, checked on parts availability, and confirmed a fix the same day. They discussed the scope of the fix, and it was done by 3:00.

Ma
Review №89

Carolyn was very helpful and friendly! She made the process quick and painless and Im obsessing over my new Jeep, thank you so much!

ka
Review №90

I worked with nick in service and when he called me I was broken down on 87 having a panic attack and he was more than helpful. He worked with me and my mother both since she was helping pay for my car. Was super transparent about everything my car needed and got it back to me in a timely manner considering the issues at hand. I will continue to go back to nick when I need service and he deserves a raise.

Ni
Review №91

Carolyn and Joe were so great! They helped me with every step of the process and were super friendly.

Ky
Review №92

The staff here is excellent and they always have a great selection with reasonable prices. Cant say enough about this place. If you havent given them a try, you might want to consider them for your next auto purchase. You wont be disappointed.

Ka
Review №93

Nick was my service assistant. My car broke down on 87 and I was having a panic attack and he was more than helpful. he talked back and forth with me and my mom who was helping pay for my car, and was very transparent with my cars issues. He got everything done within a pretty decent time frame considering the problems at hand. Car isn’t shutting down anymore so that’s a plus. I’ll ask for nick every time I go back for service.

Je
Review №94

Would give this place zero stars if it would let me. Sales person I met with didn’t want to give me the time of day and it was so clear/ treated me like a child through whole discussion. My family and I will never give this place our business and will always recommend everyone to NOT go here. Go to Goldstein jeep significantly better customer service and buying experience for anyone.

Ma
Review №95

Billy Comtois and Armory are fantastic. Made what could have been a trying time buying a vehicle quite good! Took as much time as I needed and explained everything. Awesome people and company!

Th
Review №96

This was my first visit and I am very pleased with the service, I will be back!

El
Review №97

Pleasant, informed salespeople! My partner bought his Jeep Compass there and likes it a lot! Im considering their 4xe Compass when it gets to NY!

Je
Review №98

I went in on a Saturday looking at at 2011 Jeep and the lowest price they offered me was 10,500 on an asking price of 10997. I told them that they were overpriced compared to a dealership about 10 minutes away where the same vehicle 1 year newer with fewer miles was 9500. I went and looked at that one and bought it for my child. The next day I looked at their website and they had dropped the asking price down 1500. How about next time a customer is telling you your competition has better prices you look into it on the spot and offer the customer the vehicle at that price instead of lowering your price to $9497 the next day and letting the customer walk out the door. Not impressed with this level of customer service.

Br
Review №99

Only go here to get my car serviced. It’s always a pleasure, easy, and comfortable atmosphere.

Na
Review №100

The experience I had with Joe and Carolyn at the the Armory Chrysler Jeep and Dodge Ram Fiat of Albany, was so stress free, peaceful, and welcoming. The two sale reps that I worked with were so confident in getting me driving into a vehicle that when they did succeed I thought it was a dream that I was going to awake from, but it wasnt it was real with all of my bad credit history and low funds the two made it happened. It was also so all quick and convenient!!!!

Information
100 Photos
100 Comments
4.5 Rating
  • Address:960 Central Ave, Albany, NY 12205, United States
  • Site:http://armoryauto.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness
  • Phone:+1 518-704-6897
Categories
  • Auto parts store
  • Jeep dealer
  • Auto repair shop
  • Car dealer
  • Car service
  • Chrysler dealer
  • Dodge dealer
  • Fiat dealer
  • Ram dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–6PM
  • Sunday:9AM–5PM
Offerings
  • Oil change:Yes
Payments
  • Debit cards:Yes
Similar organizations