First time at the Yuma Honda,friendly and experienced staff. Made me very comfortable. Definitely will be returning.

The 5 stars are for Ruben who is a great sales associate. He made sure to answer all our questions, and made us feel welcomed. I would definitely recommend him if anyone were to ask for my opinion.As far as The Finance Manager Nestor Arteaga I would have to give a 1 star rating, but I cant blame a company for ones unprofessionalism. My mother in law who purchased the vehicle wanted me to look out for her during the signing. As I was advising her based on previous experience on what I believe were essential needs for the car Nestor became upset. He challenged in a very disrespectful way what I had to tell my mother in law. I told him that she wasnt fully aware what was being signed as he did not make it clear enough. His response was yes I did, and after I asked my mother in law if that was true she responded no, I wasnt really aware of this extra charge. In between that conversation he wanted to make a statement that I had no clue what I was talking about asking me Are you a mechanic, do you know about vehicles?. Im not upset over him doing his job to upsell. The way he reacted towards me in front of my wife and mother in law was extremely disrespectful. Having the tittle of Manager, and losing his temper over an opinion of the buyer is a great example of what being unprofessional means. Honda is a great place to buy your first and future vehicles. The unethical behavior of one person will not make me change my mind on this dealership. I will be coming back to buy my wife a car.

Had to get my car in fast for a recall and Erick was super helpful! My car was all finished up in just a couple hours!

Idk if their desperate for sales or what, but their scandalous and savages, how can you let someone drive off with with a new / any car saying that their pre approved lol these sale agents will do anything get their commission / bonusIf theres no good news, theyll be reported to the Better Business Bureau and Consumer Affairs !

The technician Alfredo was very polite and my car was delivered as told. Alfredo was very experienced when he explained all the services that my car needed. I would definitely trust Yuma Honda and Alfredo with my cars future needs

I cant say enough about the Internet Sales Manager Carlos. I buy cars a lot and he made me feel comfortable with the whole buying process. His attentiveness, caring, and kind demeanor made me at ease, and trust that he would do whatever needed to be done to guarantee that I was satisfied. This was an out of state purchase, and he made me feel as if I was there in Arizona, doing a person to person deal. He facetimed a vehicle walk-around instantly and he also took additional pictures for me. Carlos made sure my vehicle was cleaned and on the showroom floor, for a great presentation and delivery of my vehicle. He also overseen the vehicle onto the Transporter. I buy cars often, and the customer service I received from Carlos and this dealership was 5 stars. THANK YOU Carlos, for treating me like I was your Number 1 priority at all times. 👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾🙏🏽🥰🤩

Joel, Nick and Nester made it a very pleasant experience. Joel and Nick were able to work with our guidelines for selecting a new CRV EX and we really love it. Love the RED color.

Excellent service with a reasonable price

Daniel and the other guys in the service shop were great! I got in a little accident while traveling near Yuma that damaged a tire and my cars suspension. They were able to do all the repair work on-time and on-budget. They even fixed two recall items that I wasnt even aware of. The car drives better than ever now. 😎

Alfredo did an amazing job! We just took the Accord in for regular vehicle maintenance but ended up with a tire rotation and car wash for little costs and it was completed quickly! Wouldn’t trust anyone else but Yuma Honda!

I must admit that due to a horrible past experience with Yuma Honda, I was very hesitant to bring my vehicle back in to be serviced. I walked in to the servicing department in a terrible mood thinking I would not be helped at all. That is when I was immediately greeted by a warm friendly face. He listened, and was extremely patient. Apologized profusely for the way I had been treated in the past (even though this was not his fault) and assured me that everything wood be taken care of. Daniel provided the most exceptional customer service he possible could. I left that day in high spirits and have since provided my friends with his contact info! I am so glad I will not have to take my vehicle up to a Honda dealership in California to be serviced any longer. Yuma Honda has gained a loyal customer thanks to Daniel.

Everyone was exception in giving great service to me. Ruben Arvizu was my sales consultant and I couldnt have had a better informed person on your Hondas. He is a 10+ on all scales. Pericles Kontos Finance Manager was very informative on all my options. I would recommend Yuma Honda on a 5 Star +.

In all our years of buying cars, this has been the easiest and most enjoyable 😉 The team at Yuma Honda was outstanding! We will definitely recommend to friends and family. Thank you!

I took my car in for some maintenance work and to check the AC, which had not been working well. They got everything done really quickly and the AC works much better. The only problem is the communication about when the shuttle operates, where to get on it at the dealership, and when they are picking you up to take you back to the dealership. That experience was not good at all. I did not say anything to the service advisor, but the shuttle driver must have said something, because he gave me a discount on my charges. Everybody and every business has off days. It happens. But it was impressive that my service advisor, Daniel Lopez, made an extra effort to make sure I was a satisfied customer. Multiple times he asked me if everything was okay and said he did not want to lose me as a customer. While it didnt start out that way, my experience ended up being very positive. Thank you Daniel.

Service is what it is supposed to be for a dealer service center the staff is honest and friendly, but a 4.5 hour wait for a simple oil change is way out of line in my opinion .

Daniel did an excellent job of keeping me informed during the service and was very professional.

I have a VW and it is very difficulty to find a place in Yuma that take European cars. After calling Yuma Honda, they gave me a quote on oil change and able to take my car in the same day. They did a fantastic job. Not only they changed my engine oil and also checked my brake pad and everything with a extremely reasonable price compared with some private owned car shop in Yuma (and I know the average price for a oil change on my car). Great service. Will come again for sure!

Daniel Lopez the sales associate at Yuma Honda. His determination was exceptionally great. He went above and beyond to help me out and to make sure my car got done the right way. As a Military Veteran, his loyalty, Integrity, Selfless Service to honda was recognized. Thank you may you strive in your career in honda

The car lot in Tucson, Mg Motors stated that I should NOT have taken my Honda Fit to you because you would repaired things, not necessary to fix, and charge me more than necessary. I believe YOU did an excellent repair and charged me only for the necessary repair. If necessary, I will only take MY Fit to the Dealer in Yuma, when needed. Daniel was exceptional in his management of my repair !

Daniel was great in taking care of my maintenance for my Honda.

Thank you Carlos for helping me choose the perfect car for my family and I. Great attention to detail! I felt like I was in good hands the whole time. Very polite and knowledgeable!!! Thank you again Carlos and much appreciated!!!👍🏽😁

Daniel in the service department was great. I dropped my SUV off and he called back within an hour to let me know what was wrong. If I have anymore problems I will definitely be returning! Thank you!

Got the trade in value on my truck and purchased a 2019 Honda Civic. Luv it. Everyone was pleasant to deal with.

Service department Is Great! Thanks to Anthonys Service Techs!

Owner Beware!!!!! Do not take your car to be fixed here!! They are thieves and liars!!! My friend has. 20 minute video from his vehicle camera on them committing fraud and negligence!!! Their employees are trash!!! They will soon pay!!

Just picked up our new 2021 Honda CRV! Nick & Joel made the process pretty darn easy. Love this sparkly red color!

Great service! Thank you

D.L. in Service made this visit a pleasure despite the problem I went in for. He heard me out and his attitude helped bring hope into what seemed like a hopeless situation. Daniel, Thank you.

Anthony, Joel, and Nestor were wonderful to work with and felt working with them was honest dealings.

I normally don’t leave poor reviews, but I received poor follow through form the service department here .I contacted them on 3/4 for service and was greeted warmly I then was told someone would contact me to setup the details and make sure the part was In stock .i did receive and email from the sales department welcoming me that same week . I reached out on 3/18 advising them I hadn’t Been contacted yet . Not likely I’d buy anything from this location with this poor service / follow through

Daniel was very professional and super helpful! Repair was completed super fast as well.

Very polite and helpful. They explained everything to me and worked efficiently.

Great customer service. Everyone is super friendly! Very satisfied...

I Love Yuma Honda! All of the Peeps there are Exceptional!! They meet and greet and give you space! Not pushy and on your Back to see this and that! And we Always get our Cars Serviced there too. They do great work, quickly and the pricing isnt what youd expect from a Dealership!! Kudos to you all!! Thanks Ben in The Service Department!Maria💃👑👣💕😘💯🎯

There for work purposes but everyone there is nice

Daniel exceeded my expectations, he went above and beyond in what needed to be done with my car. I truly appreciate all his and his teams help.

GREAT SERVICE ON TIME DELIVERY WITH A SMILE !!¡

As always my experience was great they are always nice and friendly and get my little Bubba (Element) all fixed up and right lots of places lie and cheat you especially if you are female these guys dont i trust them and thats why i only take my Bubba to them they understand i love him and they treat him like family ever since 2006 when i got him there he will only be looked after by the Honda dealership here in Yuma, Arizona thanks you guys Melba Scott USFEMAIL RET.

Yuma Hondas Service Dept. Is polite, fast and they tidy up the car afterwards. PERFECT!

I was greeted like and old friend and taken care of in as short a time a possible. I am now driving my 4th Honda and there will probably be a 5th.Thank you for the great service. Judy

Service guys Freddie & Eric really care about the job they are preforming. And they call in advance of doing repairs. The guys doing work are exceptional.

The best experience I had at a Honda provider. The service department was absolutely helpful and efficient.

Service advisor was very friendly and very helpful with our vehicle needs.

Wouldnt drive anything else except Honda! Erick Soto in the service department is the Best!! and the entire Honda crew go out of their way to make sure all my issues and concerns are handled in a timely manner, they go out of their way to make sure my service experience is a positive one.....

I went to Honda for a key replacement and I was taken care of right away. I was told by the Service Advisory, Erik Soto it would be an hour wait . I waited there in a comfortable area and 50 mins later I got my key and was on my way.Very nice people there. Thank You Anthony Garnica, my son had made arrangements prior over the phone which is why I choose Honda for my replacement key.I will be seeing you again for all my Honda services in the future when needed.

Went out of my way to sell my car to buy a truck from them. Talked to a guy named Carlos who said I was the first on the list to call when it was ready. Two weeks past and they didn’t call me so I called and turns out they sold it, Could have gave me a heads up at least, to give me time to look for another car will never do business with them now I have no car and I would leave zero stars if I could really disappointed in them because they couldn’t keep their word!!!!

Didnt have time to really compare that day. Newer cars are better if they have a good deal or lease.

I always come here for my servicing, the service departments answers the phone and already know my name! Love the customer service here, especially after having a bad experience with Alexander Ford, this will be the only local dealership I deal with from now on!

Daniel was very professional and helped with servicing my vehicle.

I purchased my 2020 Honda civic from Yuma Honda. A birthday present to myself . I was offered the lease option with all the extras . I have never been more happy . My team was Nick, PJ and Joel. I have never been treated better or had a better buying experience. 4 months later, my salesman Joel, still responds to my text and phone calls within seconds. Always willing to answer any questions I have, set up vehicle maintenance appointments, whatever I need. Joel has become a family friend . I look forward to all my future vehicle purchases with Yuma Honda.. Thank you my dream team at Yuma Honda.. stay safe healthy and Blessed ... see you soon .

I had a very good experience with Erick Soto, he explained everything about the process and he took his time to attend me, I highly recommend ⭐ 5 of 5 ⭐ I felt like family. Thanks we will definitely be back.😁😁😁😁😁😁😁

These stars go to Daniel. He worked so hard for me and I appreciate his ethics. Thank you.

Update: 330pm same day. Oil change was done on time. Took one hour exactly. I appreciate it being done on time. Mirrors all out of wack and another driver on the road told me my gas port was open. All four tires different pressure. Unbelievable. Thats the only question i asked when i left. About the tire pressure. I should have known better i guess. I rest my case.Bought a car here Feb 6 2021. 2 weeks later they told me to bring the car back because they gave me the wrong one... do your self a favor and check the vin matches the paperwork before you leave because they might not... just got here today for an oil change (4/21/21). By the way, Dont trust the website for appointment availability because it is NOT accurate. All time slots available online but when I got here two days ago its gonna be a three hour wait. I made an appointment in person, no big deal. So here i am, hello my name is Jacob I am here for a 10am appointment. “What are you here for?” My 10am appointment.... “but for what?” ok man, obviously making an appointment doesnt matter. “Oh you want an oil change and a tire rotation?” Yes sir. “Ok its gonna be 20 bucks for the rotation.” LOL i went all out with coverage. “Oh let me look up your vehicle.” Yeah.... “Yes sir i see you did”.....Customer service here is poor all around. First of all I have an appointment.When i arrive for my appointment dont you think you should lookup the appointment and avoid this? Instead you want me to do the work for you and tell you why im here and then because you are too lazy to look me up you dont realize i dont need to pay the extra 20 for tire rotation?... customer service is about anticipation, and customer/product knowledge. I HAVE HAD BeTTER SERVICE AT DENNY’S REsTAURaNt! Whats next? When you buy a new car here you will get accessory offers via email. I got an offer for a hatchback/trunk privacy cover. Clicked on it. Website out of wack, no way to purchase... talked to Wilde the manager about it. “Oh really?” He says. Thats it. No offer to order it. Nothing. These guys dont care about accessory sales i guess. If the manager knows you want something and still doesnt try to get it for you there is something seriously wrong. I ignored all this but. But now, after emptying my saving and going into debt to purchase a car here, and receiving such poor service, im writing this review. Because, they deserve it. I deliver for a living. I can no longer claim the miles on my original car. Wilde offered me a “year of oil changes” on the house. Untill he learned i was a delivery driver and would need more than average. He gave me two free changes. First one is free of course. So i have three oil changes free when i need 4-5 a year. He said i wouldnt need that many because it can go 7K miles between them. Not true. Driving habits and outdoor temp etc determine this. I drive 500 miles a week. Maintenance minder is at 10% after 5K miles. Its time now. So im paying 250 extra dollrs in taxes because i cant claim original vehicle miles and they made up the difference with two free oil changes? I lost on that deal. Ok whatever i got a 1500 mile test ride. Cool. Didnt plan ok venting this way. But this is the last draw due to customer service. These guys are used to dealing with dummies. They think they can fix everything with free oil changes im sure. Oh they paid 25 bucks for a windshield sunscreen tint. If oil changes are about 50 bucks and tint was 25, i am still in the negative by 125 bucks. Still accepted it. Cool whatever. Like i said its the customer service. Thats why im here. The problem is that they arent mindful, not present, inattentive in general. I expect better service than this. Dont think im asking for much. Get your sh!t together Yuma Honda.P.S. the second car they gave me had “just been detailed.” Yet it had food crumbs and some nasty sticky finger prints on the display. Ok..... these guys litterally had my car (cars) lol detailed three times. Looked like my teenage daughter did it... ok im done im done. There is more. But i dont hve time for this. Good luck!!

I was really satisfied with the service of Yuma Honda! Thanks for your help, Eric and Carlos. Till next time.

Excellent fast, no pressure sales. Elisha was awesome and gave great advice as well as introduction to our new Civic! I know from experience that the service center is equally good.

Ive only been here for a few months but once I stated I was looking for a decent car, I was helped immediately. Everyone at Yuma Honda makes you feel like you are at home and not trying to get your money.

Great service! Thank you Daniel!

Smooth experience. The staff I encountered were friendly.

Super fast service

Im super happy with my service every time i go everybody is very friendly, fast service and high quality attention.

Jesus and Pericles were amazing during the entire process!

Very good services, Im please with the services. Thanks

Daniel provided great service!

Erick Was BEYOND helpful. He knows all his information and explained every detail perfectly. He was very professional and he made my experience GREAT. I left the dealership happy! He will be someone I will reach out to in the future with Honda. Thank you so much Erick.

Friendly staff. Recommend you leave car ...it is a busy place!!! ..even with an appointment!!

Amazing, fast and professional experiance!

Fast, professional, polite.

Alfredo was really helpful

We needed a key for our CRV and they did a great job. Thanks Eric.

Service department has always taken great care of my vehicles. Erick is great. Always has a friendly smile and calls me by my name. This is important to me as he remembers me from each service visit. Shows he really cares about his customers

Fast and efficient service.

Broken key machine!!! No good for business but also expensive to program a key!!!!

They always make me feel welcome and treat their clients very kindly. I always look for Erick because he solves my doubts and he is the most attentive. excellent service

Erick was great at assisting me with servicing my car. Even after my car was done he took the time to make sure everything was in order. That led to my car being fine tuned by the technician where everything was working even better than when I bought the car. That was truly exceptional.

Excellent customer service, all personnel are very helpful.

Great service. Very recommended. They even washed my car. Great work. Thank you

Alfredo in service was super helpful and really help me navigate through my repair and upgrade needs.

Great customer service from Ruben and Livier.

We went in for an oil change and to have some trim replaced. The oil change was done promptly. The trim wasnt in stock but it was to be delivered the next day, which was Saturday. We got there st 9AM and was out before 10. It was a very pleasant experience. The service writers were very friendly and helpful. Antonio was very professional . This was the best experience I have had at a Honda dealership. If I could give it 6 stars I would.

Good service and tepair

Very professional service, didn’t have to wait for long for them to complete the service the only thing I miss is my car being washed afterwards.Thank YouDeAnna

Service with a smile!

Always very happy with Yuma Honda!! Their service providers are the best....very knowledgeable and always so curtious!!

Great customer service and really fast. I always enjoy coming here because of their friendly and welcoming staff.🙂👍

My technician at the front desk was very polite. He took care of the car pretty well. Only thing is I used to get my car washed every time Id take it to a HONDA dealer for service but I didnt get it this time. Also, I was hearing a humming noise from my rear tire and though it could be the bearings. They said bearings were fine but but tires require rotation and alignment. They did mention even after that, I still might hear the humming noise for a little bit. I am still hearing it after driving it for 1000 miles after the service date and I am still hearing the noise, has not gotten any better and the steering wheel still pulling towards right a little bit. Hoping it gets better soon otherwise I have to call again.

Good service nice people love yuma Honda

Thank you Erick,You did a great job by getting my Acura fixed by the guys ...THANK YOU

Found my 2018 Pilot online since I live in California! Spoke with Carlos in internet sales and we worked out a deal! Drove out and test drove it and then went into Finance with Nestor! Nestor was very polite and courteous we worked out my deal and I am 100% satisfied!!

Very good service and friendly staff.

I took our car in for routine service. While there other recommended services were well explained and performed. I have been to this dealership several times their service has consistently been excellent.

Great customer service. I love that they wash your car and do a complimentary multi point inspection after any maintenance is done. The lobby is always clean and the staff is always friendly.

I figured Id be there 3 hours, but it took about an hour. Its my first experience there and the the service was done quick. The service personnel who assisted me was friendly and courteous.... exceptional.

Always very nice, helpful, and when I have questions on what they are doing, they explain in the best way possible. Its always nice to have suggestions as well, especially if they know its gonna take a while, and I have other things to do, they are very informative and knowledgeable. I appreciate their hard work, and their effort to keep me up to date on what they do.

Friendly staff and the maintenance crew is the best.

The lack of professionalism and the lies about little details makes them the worst car-buying experience that I ever had. Money & time wasted with this overrated dealer.

Great! They are the best!! Ruben and Mike, thank you!!

DO NOT BUY A USED CAR FROM THIS DEALERSHIP! Omg I bought a used car from this dealership about 6 months or so ago and got in took a test drive loved it. Then signed paperwork while they detailed parts off of the car needless to say I had it back in to them the very next morning and basically drove around in another one of their cars for a week or 2 then ended up fighting with them to have them repair the problems. Then they rented me a car for another 2 weeks while ford did some work on it and Ive had it in and out of the Ford dealership ever since. Ruben started this deal off lieing to us and its been nothing but a head ache and a Hassel ever since. Mind u when I test drove it there was nothing wrong with the car not a raddle shimmy or shake, nor a transmission slipping out of gear at all until I went to sign paperwork on it while they detailed it. DONT MAKE THE SAME MISTAKE AND LET THEM DETAIL A CAR YOUR GOING TO BUY WAS THE LESSON I LEARNED THROUGHOUT THIS NIGHTMARE! Mind you I do have to say theyre service department manager was awsome he was straight up with me and honest and didnt jerk me around and wow he tried to do everything he could do to help me .

Honda made a recall, took my accord to be fixed. Thank you Service department!

Got my transmission replaced here as it broke down while I was travelling. Was lucky it was under warranty. Excellent customer service with constant follow up by Erick as the transmission was replaced in the 2 week period.

Incredibly polite techs. Turn Around Time estimate was true to word. Waiting area very clean and comfortable.