I dont own a Toyota anymore but i do bring my Nissan frontier here just because they do good work. Excellent customer service

I purchased a New 2021 4 runner from Alexander Toyota in October of 2021 our sales person Erick A.was very honest I know that is hard to believe but he was not your typical sales man We had a very good experience from start to finish

Time and time again Brandy in the car rental dept. has demonstrated excellent customer service! She is super friendly and thorough. I wont bother going any where else to rent a car as long as Brandy is there...she is that good!

At the service department I found someone that treats customers with honesty and respect. As we all know, in this type of business is very hard to find . Hector is a friendly and honest person. 🤗👍

Couldnt make it to my Lexus dealer in Tucson for my first service on my 2021 Lexus. So I schedule service here since it uses Toyota parts. They place 3 large plastic cones on my paint and proceed to slide it across the paint and scratch up the hood. I say something about only for the genius to get the cone stuck in the windshield wiper and literally almost yanks the wiper out from socket. I cant imagine how they treat it in the service bay. I get it, a $50k NX hybrid doesnt look $50K. Doesnt mean you can treat customers cars like trash. Disgusting. Leaving at least 2 stars because service was fast.

Traded in a Lexus and found the customer treatment and service every bit as good, if not better than at the Lexus dealership! Fantastic staff and service!If you are in the market for a Toyota, visit Alexander Toyota first! Youll be happy you did!

We had the best experience ever buying a vehicle! Victor was extremely helpful and honest from start to finish! Not pushy at all and he ensured everything went smoothly. He attended to every detail. The financing went very smooth. Love my new Tacoma. Great price and great vehicle!!! Will definitely recommend all to buy vehicle here!!!!! Thank you Victor

Definitely took longer than expected for a tire rotation (2 hours). Also the Saturday before we had our appointment we had gone cause we thought they were still open and the gate was opened so we went and headed towards the service department and before entering the building a service rep came out and stopped us and was just absolutely rude asking what we wanted because they were closed and we still answered him and he said well we are closed so what do you want. Definitely werent expecting this so it caught us by surprise.

Eric was so awesome! He helped us pre-order a truck, gave us different options in terms of financing and leasing. Ultimately, we choose the best option for our family, all with the help of Eric. The Tundra we chose is awesome and it’s so smooth. We love the color and all of the cool features.If you are in Yuma and are looking to buy or lease, stop by Alexander Toyota and ask for Eric Alcala, you won’t be disappointed.

I can’t praise Erick Alcala enough for his professionalism and friendly demeanor. I told him what I wanted and without the back and forth you get so use to when purchasing a vehicle I got exactly what I wanted. Would definitely recommend Erick to anyone looking to purchase a new or used Toyota.

ALEXANDER IS A GREAT DEALERSHIP.THEY DO NOT GIVE YOU THE FEELING OF THEM BEING PUSHY 8NTO BUYING A VEHICLE. WHICH IS GREAT!!!!EVERYBODY IVE BEEN IN CONTACT WITH AT ALEXANDER ARE VERY FRIENDLY NOT PHONY. I HAVE PURCHASED AT LEAST 5 VEHICLES FROM THEM.VERY HONEST!!

Erick Alcala did a wonderful job fining me the perfect car!

I bought a new car this week at Alexander Toyota and worked with Vickie Meza. She was great! No pressure, no big sales pitch, and I was given a good price. She is very knowledgeable about the vehicles and very easy to work with. I would definitely recommend her and the dealership.

Customer service is not that great for service dept. I call service to ask about pricing for wheel alignment several times at least 20 minutes apart and nobody wants to answer the call. I always get transferred back to the operator. I hope someone helps alleviate this problem as I want my visits to be hassle free and be productive with my time.

Best car buying experience I’ve had at a dealership. Their sales agent, Derick, was awesome. Super helpful, never pushy…Top notch!

A very disappointed in the customer service that we received from this dealership, first off they forgot to pay off my trade-in so I was getting calls from the bank threatening to hit my credit with a late remark, I was able to call and get that resolved, Im not sure how the car I purchased passed a safety inspection, The brake lights did not work and it had a loud thumping sound when going over small bumps or cracks in the road, I was told to bring it in for service to look at and they would take care of it for me service said it was something they could not repair and directed me to take it to an actual Kia dealership where they have also not been able to fix it yet either, finally theres the referral they tell you that if you refer someone and they buy a vehicle they will write you a check for $50 Thats a joke as its been 2 months since my referral bought a vehicle and every time I call Im promised a call back and just get forgotten, at this point I dont even want the referral check and I will not be taking.my.car in for them to do the first oil change for free, Id rather take it somewhere that cares about their customers.

This was my first experience owning a SUV/Car from a Car-Agency such as Alexander Toyota. The three previous cars Ive owned were preowned as I wasnt ready, at that time, to get a brand NEW Car and didnt know how the whole process was run. But finally I made the decision and the sales member, Tito Garcia 33 from Alexander Toyota Yuma, is a great member from your team, who provided all the information and facilitates the process for me. I will recommend Mr. Garcia to the fullest, hes very professional and provides a service of %110 percent to all his clients. He makes the impossible, possible. I am very satisfy with my 2021 RAV4 and I dont regret getting this SUV.

Very happy with the experience, and the deal I got for the Tacoma I purchased. I highly recommend Alexander Toyota.

Must have been underdressed.Sales representative informed me of the sticker price multiple times.I was wanting to know about inventory availability.

We experienced OUTSTANDING customer service on very short notice!! Our battery died & once jumped drove straight to the dealer. In & out within 45 min. Thank you!!!

They always treat me right! Excellent service and staff.

Recommend you go see Anthony. He is professional and courteous if you are in the market for a vehicle 🚑🚑🚑 I was treated well.

My experience was absolutely awesome! Adrian is now my cars doctor. He was so helpful....you have a customer for life now! Thank you so much! The customer service is the best ever! Dont lose Adrian...he deserves a raise! Love you guys!

EXCELLENT service overall! After months of searching in multiple cities and online for my dream car: Toyota Tacoma TRD Sport. Victor Navarrete went above and beyond in making this a reality! I first saw it online, then we made a quick deal over the phone, resulting in picking up the car that same day - HASSLE FREE! Victor has magnificent customer service skills. Employee of the month, if not EMPLOYEE OF THE YEAR! We will definitely refer our family and friends to Alexander Toyota.

TITO GARCIA is the best one at Alexander Toyota Yuma, AZ. Excellent customer service and experience. Thank you Tito and team Alexander Toyota Yuma.

Very friendly and accommodating to our family needs.

We went just to look and possibly take a test drive but after talking with Jesus Arce we decided to run some numbers Jesus worked really hard to get those numbers where we wanted them and at the end we drove out of Alexander Toyota with a brand new 2021 Toyota Sienna hybrid XLE a big thank you to salesperson Jesus Arce and finance manager Ruben Diaz for an easy purchase and great experience .Thank you Morales family

I want to share my experience I had at this dealership, I found the car I wanted online and contacted Alexander Toyota and the staff was so helpful online and over the phone, Eric Alcal was my salesman and he was awesome to talk to and work with, between Eric and Mike the sales Mgr we were able to make a deal that worked for everyone. I drove two hours to close the deal and pick up the car, I can’t say enough nice things about everyone there. I was reading some of the other reviews it seems to be a pattern that everyone there is stellar, so apparently I’m not the only one that feels this way, please keep up the positive attitude, it is much appreciated. I met Ruben Diaz in finance he was awesome as well, Ruben put the deal together with great financing for me. GREAT JOB TO All THERE, keep doing what you do.I would buy another car there, and I will recommend Alexander Toyota to everyone I know.Thanks again.Wayne

I can not express how amazing all the staff was. I was told I had to put a lot down to get into something at another dealership but talked to Mike the sales manager and he and another guy said they would get me into something (sorry dont remember the name of the other guy). So I went even though I had my doubts and they got me into something treated me like I was too customer. Amazing service we will definitely be back when we decide to get another car. Thank you again Alexander Toyota! 😊

Worst customer service ever! Why buy my tires there? Took my vehicle today to have my tires looked at and service parts refused to look at my vehicle when I informed them I was on my way out of town with luggage and everything. So I am here at Discount Tire now. 👎🏻

My family (parents and siblings) and I have been getting our vehicles from this dealership for over 10 years. Theyve always made the process as easy as possible, been very professional, and done excellent work when it comes time to get service done. Recently, there was a recall on my model for a fuel pump. The dealership ordered it themselves, informed me, helped me set up an appointment, and took care of it (on top of an oil change) in around 2 hours. It was a very painless process and Hector Aguirrebarrena was very helpful.

I bought a vehicle from a dealer here in Glendale and it was totaled about 6 weeks later. I went back to the same dealer and told them what happened and they said that they appreciate me coming by and would write me a great deal since I was returning. So I went in and they put an offer $3k more than I paid for the exact same vehicle model. Needless to say I walked out on them. I used to do delivery in Yuma so I looked there and found they had the same model. I sent in a request and got a call from Erick Alcala. Erick was AWESOME and answered all my questions quickly and we had the vehicle delivered to my job in Glendale 2 days later! I would highly recommend Alexander Toyota! Fabulous service! Thanks Erick!

Love working with Erick my salesman. Easy going but very knowledgeable about the cars and trucks that he sells had a great experience with Ruben he did the paperwork pretty cool guy I will always buy my cars from this dealership no matter where I live I drove from Bullhead city Arizona and my wife and I both purchased new vehicles I got a Tacoma and my wife got a Corolla Hatchback.

My service advisor Frank Camacho has always provided me excellent customer service without compromise. He has assisted me with many warranty claims with ease and always has been very accommodating in making sure that I have always been taken care of at Alexander Toyota. I highly recommend the service department at Alexander Toyota for your Toyota service needs

I was a little nervous about buying a vehicle out of state, but Erick Alcala (our salesman) and the rest of the staff were very helpful, and everything went smooth. We went out of state because they offered the best price by far from our local dealers. A trouble free and pleasant buying experience.

Sales Manager tried to sell you a warranty for 4 times the price. Phone receptionists ALWAYS rude. Updated 3/8. This place has the rudes phone receptionist I have encountered. I called and asked to speak with a person who could explain some features about the vehicle. She answered with didnt the salesman explain it to you when you purchased it? Rude employees and shadey sales people. I will never have anything to do with this place. Ever.

Tito and all staff were kind and helpful. I had a great experience from start to finish.

Jose was by far the best agent I’ve worked with. He helped me find the perfect car and at a great price too! Definitely would recommend!

Adrian was very courteous and took very good care of me and my wife, the lady at the rental place was the same. Thank you for having great people as part of your staff. Great service and communication

The service was very personable and courteous. David (my service liaison) went above and beyond in providing a professional and speedy service. Not only did David kept me informed of the progress in my vehicle’s service, but also offered great advice in maintaining it in the future. I will for sure continue and will recommend others to use the Alexander Toyota service center.

Hector is a great representative of this business. Give him a raise!!!! Ill be doing all my Avalon services with Alexander Toyota.

I frequently drive through Yuma on my way from my home Santa Barbara, CA to my home in Mexico.I blew out a tire just outside of Yuma on my Prius, and the staff at Alexander Toyota set me up with a replacement quickly and easily. Nice, clean waiting area as well.Very helpful and friendly staff.

We got our rental car today, our car is having problems

David was able to help men, I live in Phoenix and was driving through Yuma from San Diego when my 2019 Tacoma would not start. David was able to determine the fuel pump, which was recalled one day earlier was at fault. He arranged for a loaner car because the pump was not in stock. The repair was completed the next day by 12 pm . Excellent service and decision making .

Robert provided excellent customer service, going above and beyond. It was a great experience and would definitely recommend. They were really helpful when explaining the issues with my vehicle and made me feel welcome.

Great place to buy tacoma

Had the best service here! Everyone was extremely nice and actually listened to what we wanted and didn’t just throw us in something to make a sale. They definitely worked some magic to get me out of the car I was completely unhappy with able to get me into a beautiful 2020 Toyota Tundra! Thank you so much to Pancho And Erik for the help from start to finish!! Definitely recommend them if you’re looking for something new!!

I want to extend my thanks to David Crocker in the service department at Alexander Toyota Yuma. He has taken care of me several times now and is always quick to see my automotive needs and find solutions to my car related problems. It is nice to have the personal service he provides as I am at such a loss when I walk into his office. This time I had to buy some tires and had no clue. He was quick to show me my options so I could make an informed decision. Then I thought I would have to make an appointment to come back but he said they had time to do it then and had the tires in stock. 2 hours later I was on my way home feeling secure that I could feel safe on the road but also that I got the best deal they had to offer. Just cant beat that kind of customer service!

We would like to thank Mike Estrada for his help and advice on the oil change and recall we had on our Tacoma. Everything was done according to Alexanders standards. We always get fantastic service. Thanks Mike!Cesar Flores

Frank from the Service Department did a great job helping us out with a selling/buying vehicle inspection. Great customer service. Thanks Frank!

Dave Crocker and Hector Alvarez were exceprional in their customer service. Highly motivated and excellent communication as to the ongoning repairs status. I will recommend them to all my friends and co-workers as the to go to gentlemen . Definately an asset to your organization .

Our battery died today and they got us in immediately. Always outstanding service.

I had an appointment for service on May 4th at 8:00 a.m. Miguel Perez got me signed in right after I arrived. I was in for my 10,000 mile service, but had requested additional services be performed. Miguel confirmed all my requested services and I waited for my vehicle. I expected to be at the dealership for 2 to 2 1/2 hours. I was pleasantly surprised when my service was completed in less than an hour and a half. And, the cost was significantly less than I expected. Alexander Toyota exceeded my expectations and I would highly and enthusiastically recommend them for service. What a great experience!This review is regarding my service appointment on Oct. 13 at 11:00 a.m. I was greeted as soon as I drove in and my 4Runner was immediately checked in and taken in for service. Hector was my service writer. He was friendly, professional and thorough. My vehicle service was completed on time and I spent less that ten minutes at the dealership when I came in to pick up my car. What a great experience. I have recommended Alexander Toyota to several of my friends.

Excellent service at this dealership!! I was visiting from out of town and began having fuel pump problems with my Tacoma. Both Frank a service associate and Rick the service manager were very professional and helpful. I would totally recommend Alexander Toyota for your next vehicle.

Had to go to the service department to get touch up up paint for my vehicle. They had to order. In my considered opinion a service department should have most of this stuff on hand. They dont. The people were generally helpful. But the dealership is a whole doesnt care much about their customers after the sale is made.

I go a GREAT deal my 2021 1794 Tundra!! My salesman CHUY MGR JESSIE and RUBEN THANK YOU!! Happy customer.

Always get great service from the Toyota Family. No hassle purchase and financing!

Anthony was wonderful to work with and very efficient. He made the whole process painless and quite enjoyable. The sales department was very helpful also. I believe we will enjoy our relationship with this dealership.

Jose Arias was such a good dealer he is honest and very helpful, got what we wanted and more so happy with our decision.

They are taking advantage of the low inventory by spiking prices

Always a great experience with Alexander. 5 stars all around!

We found our 4Runner online and they were very supportive of the entire process. We drove from out of state and they were very supportive to get us exactly what we wanted. We were in and out in less than 3 hours.

Took my Toyota Van in for oil change on 7/17/2020. This is the 2nd time I’ve used this dealer for service .this is a big, nice, and clean dealership. Plenty of space and place to sit at the waiting room. Water bottle is provided. Robert Ames, the service adviser is friendly and informative. I was able to use a coupon for alignment which I had back in March (expires in 4/30/2020). Took less than 3 hrs to get the oil change and 4 wheel alignment done with a courtesy car wash. Recommend it.

Excellent service... 100% Recommended

My moms Highlander was not turning on without a jump start and we called Toyota to make an appointment. We got a prompt call back from Robert Ames, one of the Service Advisors, and was advised to bring it in. Long story short, Robert took car of my moms car due to an awesome warranty she still had. He took care of us and we left with a great customer experience! Thank you Robert and thank you Alexander Toyota!

I’m for the most part satisfied with the service but today I was even happier for their quick attention, their efficiency, and their great customer service!! Adrian greeted me as soon as I pulled in and opened my car door he was there to assist me, and when I was picking up my car, after it being service, the manager greeted me also immediately and asked me how he can help me with. He is an exemplary manager. Not only does he manages his staff well, but shows by example! Not to mention my car was washed and spotless! They all did a great job!!! I almost forgot to mention the lady who answers the phone and also the cashier ladies, they were all great also 🙌🏼👏🏼 Great service, and keep up the good work!

I had a great experience the day of buying my new car/trading in the old. The salesmen was great and if this was a rating of just him it would be 5 stars and all issues that happened after this day he did all he could to help. But for financing this has been a terrible experience. My car that I traded in was not paid off till over 2 weeks later. With the timing of this I had to still make a payment on it or else I would of had a late payment. Every amount that was discussed in person and signed on was completely wrong at this point. I called and left messages several times with no call backs. The last time I called I asked for someone different to talk to, this person did call back a few days later and suggested I call my bank and see if an overage was paid for them to refund me (because this is my issue to solve now I guess) and then he transferred me to the individual who never called back. Finally my husband had to go in person and they let him know I was being refunded and had a check in the mail, this was discussed with an individual different than who had my messages. Later that day the financing guy calls back ( now a month later than original messages left) and says he’s been calling me and leaving messages and said he must of had the wrong number because I never had a single missed call or message. I would pull my phone records to prove this if it came down to it. My phone number is on the paperwork from the purchase and in every message I left, he had called me prior to this issue so I know they had my phone number. I am being refunded the overage amount but in the long wrong they have financed me more money than needed which results in more money for them.

Mike and Anthony made the car buying process so easy and simple. Im beyond grateful for my new car!

Erick Alcala is the man to see for a new 2021 Toyota Camry! He got us a great price and was very professional.

Alexander Toyota provided me with excellent customer service while servicing my Tacoma. My service manager Robert went the extra mile to provide customer service directly for my needs. Without his help my Tacoma wouldnt have received the recall notice for the vehicle.

Austin and Ruben were awsum, no hassle buying experience, in and out in two hours, love my new truck, THANK YOU

Great service.. waited for the oil change, quick, attentive and kept me informed.

Francisco Rodriguez, Service Manager is a true professional. My entire experience with Toyota here in Yuma, AZ was pleasant, professional, timely and most importantly always caring for the customer. It takes dedicated loyal professionals like Francisco to keep the Toyota name held to such a high standard and customers coming back.

Excellent service! My observation of business activity while waiting for my tundras 80,000 maintenance service was covid compliance.Ill be back.

Pushy but I bought a truck anyway

Had my vehicle in for routine maintenance. Appointment on time. Personal service from Adrian. Waited while they serviced my car and they even washed it. Took about 1 1/2 hours-just what you would expect.

I’ve been calling all day to try to schedule an appointment and they transfer me to service then they hang up on me. So unprofessional.

Best customer service in town! Thank you.

I had a smooth transition trading in my car for a RAV4. “ Tito” and Tim Smith were attentive and professional in addressing my questions. I would do business with these gentlemen again.

Thanks for Everything great service super happy with our vehicle

7/28/17I had an appointment earlier today with the service department and the gentlemen that attended me, Julio, not only gave me great advice but also saved me over $105 today! A big thanks to him and the service team at Toyota!It turns out the only problem I really had was a small fuse that was easily replaceable at AutoZone. Only cost me $3! Thanks again for the advice on checking the fuse myself Julio!If you ever have to wait for your vehicle in the lobby area, dont be afraid to take a nap like you see in the picture below! (If you do not see a picture there someone napping, that means the Toyota dealership took it down.) All team members will allow you to take a nap and relax while youre visiting their service center! Ill be seeing them again soon!

Mike Estrada is an outstanding Service Advisor. He is very professional and has my complete confidence. He explains the results of the Multi-Point Inspection and addresses any concerns found. I always get my vehicle back by the estimated time. It is always washed and clean.

Love this Supra 2020

Great experience. Prompt, efficient, friendly. Most definitely recommend.

So far so good. ILOVE TOYOTA

I trust Mike Estrada to always take care of my Sienna and appreciate the clean waiting area.

Nice and quick service Advisor Mike very professional kept in touch with me.

Victor Navarette gave us a super deal on a beautiful new car. It was a very pleasant experience with no pressure--just great customer service all around. I would recommend Alexander Toyota and Victor Navarette to my friends.

Great service friendly staff

I dealt with Robert in Services. Since the first time I talked to him to the last day he went above and beyond to handle all my problems. My truck had a flat tire and he helped me deal with Road Side Assistance, then my Warranty then everything they had to do to get the job finished. He made this stressful situation hassle and stress free. Thank you Robert for this excellent customer service.

Spoke with Hector regarding taking my 07 tacoma in for a recall notice on my the truck and asked him what will it take to replace my clock spring because my air bag was on along with my cruise control not working and that my tire pressure light was on. He recommended to get the truck scanned and that I would have to pay to get it scanned and replace the clock spring and that I will have to pay one more time to get the truck scanned again now for the tire sensors. I asked why i needed two scans and he told me thats what the company charges I told him not to do the additional work and if they can pick me up at my house when the truck was ready he told me that they would but to my surprise, he called me and told me that he didnt have any one to pick me up and I asked him why not and he responded because youre in San luis. I told him that he knew that I was from San luis and that he had told me that they would pick me up and now they cant.

This is the second time I’ve purchased a vehicle from Alexander Toyota in Yuma & they were absolutely AMAZING! They eagerly answered all of my questions without hesitation. I spent half of my day there picking out the perfect truck & they helped me every step of the way. I highly recommend this dealership. I now own my dream truck & couldn’t be happier!

Alexander Toyota provides fast, courteous, professional and quality work. I am a very satisfied customer and would highly recommend them for your auto repair needs.

Our sales lady was Vickie. She was extremely knowledgeable of our vehicle. Vickie is very personable, she related to us very well. Vickie did not share her personal life at all which I thought was nice but she is so friendly I wanted to get to know her better.There were no games or tricks. We wanted more car than we could afford (of course) instead of pressuring us to buy the car they worked with our finance company and us to see if they could make it happen. The manager gave us more than the advertised discount.It took us hours to actually accomplish everything but in the end it was worth it.I would only suggest some snacks and juice to help us get through the process.I liked every person we encountered.

The service is great. Their shuttle was able to take me to the store while they fixed my car. The wait time was shorter than expected. Great customer service.

I want to commend the professionalism of the staff I interacted with on my visit last month!My initial visual experience of Alexander Toyota’s appearance and cleanliness was awesome!The appearance of salesman awaiting to swoop and their looks of desperation would have sent me to seek a new vehicle elsewhere. And did, I might add.The service I received from the Toyota location was stellar. I was disappointed in the price structure of service I did receive. I felt gouged and would never recommend this facility to anyone looking for an affordable service.

I really messed up and got service date mixed up. Dave met me at service door and said not to worry. If I could leave car there he would get it done. And He Did.

Job well done. I requested that whomever entered my car had yo wear a mask. They totally cooperate with my request. Now that was not a bandit mask for those be reading this, Lol, it was a mask for safety. Well-done!

My appointment was at 3pm, and when I arrived the serviced department attended to me immediately. I was informed that the service with a car wash would take approximately 1:45 to 2 hours. Within 40 minutes my vehicle was ready. Excellent service by Toyota, and Adrian Torres service consultant!

Placed an order online through the parts department. Received a call the next day saying the amount on the order was incorrect and they were going to cancel the order and have me replace my order for a larger amount. They said the website was wrong and they would not honor the price I originally paid for. The man I spoke to seemed very shady and it felt like he was trying to trick me into replacing the order. I will reorder my parts but definitely not through Alexander Toyota