Great customer service! Ricardo Marquez was excellent at making me feel comfortable. He was not pushy and addressed all my questions. He was knowledgeable and understood what I was looking for. Very pleased with the whole experience at the dealership from the initial test drive to the financing part of the sale. I had a vehicle in mind, they had it so we made the deal! Thanks Ricardo for making it easy!

I was traveling when I encountered a problem with cruise control not working and days later my battery was shot, after towing car to dealership, I talked to Horachio and he was very sweet and told me they would take care of the problem. None of repairs was covered under my warranty service so just the battery was replaced, upon my arrival I was informed that the mechanic fixed the cruise control at no charge, I am eternally thankful for the above a beyond service I encountered. I love Sonora Nissan, everything was fixed in a timely manner and was able to return home the next day.

Armando is one of the best salesmen I have worked with at any dealership. I wasnt pressured and all questions/concerns I had were answered. Having patience and treating me with respect earned him this review 👍 5/5 for him.As for the service team they need to clean up their attitudes. I will not be servicing my vehicles here and willing to drive to El Centro. They think because theyre the only service team in Yuma they can treat customers how they want. I feel bad for Lisa because she is actually an amazing manager. As far as the 2 front desk service guys that want to treat me disrespectfully you can ask your boss about it. 0/5 for the rude service team..

Oil change. Performed very expediently. Great service.

Excellent customer service from Luis Valenzuela and Juan Ruvalcaba, will recommend friends and family to Sonora Nissan !!

My experience with Sonora Nissan was excellent. I have never felt this happy with a dealer. There help was the best I am very impressed by their customer service. Mr. Luis Valenzuela was a very down to earth sales man and very helpful, which I appreciate very much.Thank you very muchEnrique Aguirrebarrena

Friendly, knowledgeable and honest. Couldnt be happier with this dealership. Amazing service! Thank you to Octavio and Armando for making our day so special. We love our new previously owned Jeep!

My sales consultant Jose witrado was very helpful and answered al of my questions that I had. He made the buying process fairly easy and quick. I definitely recommend coming here for your first buy.

Horacio is always very caring and informative. I appreciate his excellent customer service.

They got me in quick and finished the work on time. Everyone is always friendly and helpful. Rocio remembered me and she got me checked in right away. I am pleased with the service and will always return to have my repairs and service at this dealership.

Ricardo Marquez is the best team member of Nissan he helps work around a situation if it is possible very nice guy has patience and helps with a deal anyway he can

I was dreading the experience of dealing with the purchase of a car, but the staff at Sonora Nissan made it easy and awesome. From Sam our salesman to Manny the manager, it was painless and a fun experience. They were all very knowledgeable and eager to make me and my wife feel like we were dealing with family. Thank you guys for everything

The experience was made easy by the staff.

Its been a long time since I had purchased a vehicle at a dealership. I have owned a Nissan Sentra in the past and knew that theyre good on gas, being that I have a long commute to work. So I decided to go to Sonora Nissan. Right from the start, customer service was great. The sales people are polite and helpful. Jose Witrado is the salesman that helped me, his knowledge of the vehicles that I test drove helped me make a sound decision on my new Sentra. Overall my car purchase experience was really good. Im very satisfied and I recommend Sonora Nissan to others.

I wish I could give 0 stars. My vehicle has 3 recalls, I called and asked for an appt. and a rental, they told me they would schedule me 2 weeks out to make sure they had a car available. I called 2 dats before to make sure everything was set, was told I would get a call back, never did.. Appt. day, I get there and there is no rental car available and to top things off I was told I needed to get a ride to and from work they have no cars available and if they did I would have to pay $40 a day. Horrible service and wouldnt recommend this place to anyone. Its their recall and I have to pay for a rental while they work on a factory recall. HORRIBLE!!!

My wife and I had a great experience with David and the team at Sonora Nissan today. We had a long drive to and from the dealership and it was 100% worth it. We got a fair price for our trade in and a fair price for the new purchase. The paperwork went smooth and they took care of multiple things at once so we didn’t have to spend all day there. I work in sales myself and I really respect the team over there. It was clear they had everyone’s best interest in mind. I would absolutely recommend them to anyone looking for a Nissan or a great used car. That’s how we found our 2020 4Runner Venture, what a find! Thanks David and Sonora team!

We made our appointment online for an oil change and tire rotation. Got to the dealer and was immediately greeted by a customer service agent. He was friendly and attentive and got us checked in quick. The service itself took about 45 minutes to complete. But the waiting area was clean and quiet so we didn’t mind waiting at all. We got exactly what we wanted and the price was very reasonable. I almost always use this facility for routine maintenance on my vehicle and would definitely recommend them.

I only use Sonora Nissan’s Service Center, they always take care of me and my vehicle with a smile! Amazing Service 😊

Sonora nissan employees are awesome. Best service, very attentive and professional they always make us feel like family. This is why we always come back when we are ready for a new car.

Excellent customer service!! My girlfriend and I rolled in an hour before close with a car that had transmission issues. Horacio Martinez got us a quote and an affordable rental very quickly. Definitely saved our weekend trip.

I messaged them asking about information on a used vehicle and financing. Luis, reached me within ten minutes of my email and suggested I come in person and see what was best for me. Straight up front I told him what my range was and he was able to work on a better and best deal for a much newer vehicle that I had expected . In detailed, he guided my wife and myself with the purchasing process. We couldn’t be more satisfied with the deal we were offered. Luis and his colleague Juan thoroughly explained the vehicles specs and answered all of ours questions before leaving. Nevertheless, the experience at Sonora Nissan and with Luis Valenzuela was exceptional. As we were treated like family and went above and beyond to work out the best deal for us.

I took my car in for a routine oil change. I had a coupon for a free oil change and inspection and it was completely quickly. Unfortunately, when my information was being taken for my car, the seat was moved back. I had issues with the seat being stuck before, and I always let the technicians know so that they dont move the seat. The person who moved it didnt know, and I hadnt told him yet because I didnt see him reach down to move the seat. I was sent home with the seat dangerously far back. I felt very unsafe and could hardly make it home. I was very disappointed with the lack of options I had to get home safe. It was going to be over $400 just to order the part and have it delivered the following week. This wouldve left me stranded at home for multiple days. Thankfully we spoke with the manager who went above and beyond to make it right. They found a used part and took care of all expenses to replace the part. I definitely was not expecting to have it fixed at no cost at all. Thank you for making this right and leaving me with a positive experience!!

Jose Witrado was our salesperson, he was very courteous! 10/10 experience with him.

Juan was very friendly and thorough. Made us feel at home. Excellent customer service.

I really needed a new car and this was my first time going to an actual dealership. I was worried because I knew nothing of the buying process and it was a bit scary to me.I worried for nothing.The gentleman that helped my family and I was Mr. Juan Ruvalcaba, he was very patient and was very kind! He answered all of our questions (even when we asked the same ones over and over 😅) and made sure we got the best deal. He made our experience pleasant and was very nice to our little one as well.If you need a car I definitely recommend going to Sonora Nissan and ask for Mr. Juan Ruvalcaba. You wont be disappointed!Thank you Mr. Juan, we will definitely be back for our next car 😊

Rocio and Lisa were so amazing, my vehicle ended up staying an extra day at the shop because they were waiting on a part, so they made sure to call me with ample time and tell me that it would be ready the next day. I really appreciated how friendly and courteous they were with me and my spouse!! Truly the best experience and service!!!

Was told that job would be done in a couple hours. Wouldnt answer phone callls when called abou car and wouldnt return calls. Finally called to tell me they couldnt do anything and still charged 2 hour service.

The technician did a very good job cleaning the area.

Came down from Phoenix to get a vehicle at Sonora Nissan. They had exactly what we were looking for and gave us a good price. Danny got the deal done on the phone and Juan and Carlos helped us out when we got down there! A couple small issues on the vehicle when we got there, but they cleared it up and made it right. Very pleased with our experience. 👍🚙

I Love Nissan in Yuma!! They have the BEST service Department the head of it Lisa is amazing at her job and making sure the customers are not only happy but well taken care of, Eric is right hand man and they are a super awesome team! The sales department still checks in to make sure I’m happy too. Sonora Nissan is the only place to buy a car in Yuma!!

I went to look at cars to see what I could get since I totalled my other car. Manny, Daisy and David took really good care of me. They really treated me like family and got me into a new car. I am very pleased with their service.

I was on a need of a truck and the guys took good care of me.. thank you..

Daisy was great. She invited us to come test drive a new 2021 Rogue, new we wanted white and had it waiting for us. We bought and she was a pleasure to work with. The financing was easy and we love our new car. Its so comfortable and priced right.

Very thorough and listened to us.

The associate was so polite and helpful, took the time to explain every detail to my wife who speak only Spanish, i didnt have to do with any translation, but he went beyond our needs. Nice to have someone like that in your establishment.

I had several issues that needed attention. They loaned me a car to drive and completed every item on my list in a very timely manner. They always treat me well at Sonora Nissan.

I purchased an Xterra Pro 4x via a phone call and put a deposit down with my visa. Flew down from Colorado, they picked me up from the airport took me to Sbux then we went to the dealership. The Xterra was gased up and ready to go. Transaction went flawless and was an excellent deal. A++!

Love its fast and easy.Very friendly helpful staff.Thanks for the amazing experience.

I would like to give a big THANK YOU to Carlos Solano at Sonora Nissan. We had drove to Phoenix hoping to drive home in a new car. We didnt have the best of service and was referred to Sonora Nissian (home). We came home and went straight to Sonora Nissian. Carlos listened to what we wanted and listened to our concerns. Carlos explained everything to us about our concerns. We felt comfortable and relaxed (sometimes car buying can be stressful). I would highly recommend Sonora Nissan, we had a good experience with all the staff we had contact with. Thank you Carlos for getting our family in a beautiful 2021 Nissian Rogue.

It was awesome and fast and cheaper than I thought

Great customer service as always!!

Very un-expected. Brought my car in for oil change and diagnostics. Turns out I need an entire transmission, WHAT??? Was definetely not counting on that, and the cost, over 4 thousand dollars, What??? Nissan corporating willingly and knowingly sold the Altima models and Rogue models with defective units. Charging consumers astronomical prices to replace the transmissions. How can this go on?? Will never buy another nissan product.

Very happy with the purchase of my new vehicle..Carlos made my husband and I feel like family...We only had intentions of looking and to our surprise we walked out with my dream car..Thank you again Carlos for going above and beyond our expectations and we appreciate everything you have done and continue to do for us..

Im 0 for 3 with this dealership. Try to purchase a car and they treated us horribly and then called to apologize and ask if we would at least do service through them. Try to do service through them and they didnt do what I dropped the vehicle off for. Call to order parts at 9am and they cant find anybody in the parts dept, ask if they can call me back and nothing. Strike 3.

I ended up with a break down just outside of Yuma. My old car with extremely high mileage was towed to Sonora Nissan. Their service center is open on both Saturday and Sunday which is very unusual for Yuma. Once I decided it wasnt worth fixing, Carlos helped me to get a certified pre-owned car in my price range.

I was walked through what I qualified for and was informed about the vehicle that I wanted. I was informed of the extras and my options as far as financing. Overall it was a fantastic experience and I would do it again in a heartbeat! Especially with the group that helped me. If y’all get to read this review. Thank you for your help and thank you most of all for treating my first purchase with the importance and the same excitement, I brought to it. I will recommend y’all whenever my friends mention a new car purchase or a purchase in any way. Again thank you for everything!!-Jesse Cerda

Service Department at Sonora Nissan has always done an OUTSTANDING JOB on any repairs on my Nissans. My last vehicle was not a Nissan so it had been a while since I visit Nissan. I purchased a Nissan from another Nissan Dealer. It needed a Battery my appointment was at 4 I got there at 330 they took me right in! The Service Is Still OUTSTANDING!!! Thank You Lisa & Team! Continue to Shine!!!

Sonora nissan is the best dealership in the Yuma County, best prices and excellent customer service.

Eric Pastrana is one of the best service people I have dealt with in my life. Attention whoever is his boss. Give him a raise or a promotion this guy deserves it. Super busy but I watched this man handle business and do it well.

Quick helpful service. It is really nice to go in a see a familiar face

Friendly, knowledgeable service staff and scheduling. Very well organized with easy check-in and scheduling process, easy car rental process. Service and repairs are always completed professionally and quickly. In my experience, cost or service work is consistently lower than the initial service estimate upon completion. Great people at a great dealership and I highly recommend Sonora Nissan!

Carlos was our salesman and he was awesome. My family has bought numerous cars from Sonora so we knew we would be in good hands. Carlos worked with us promptly and efficiently and gave us exactly what we wanted. It was my first time buying a car myself, and it was a great experience compared to what people usually say about car dealerships. 10/10 would recommend Carlos and Sonora Nissan to friends and family.

Very good service. Tune up and filter changes. Appointment was easily made and timely.

Rocio(service advisor) was super rude, started screaming at me and so was the rentals girl while giving me the rental i was promised. Lisa (service manager) on the other hand tried to fixed the horrible experience her employees had given to me in all 3 visits. Sadly it’s the only Nissan in town but I would prefer to drive 3hrs to either Phoenix or San Diego rather than to deal with such poor customer service and “mechanics” that instead of fixing a problem create more. Not to mention I’m an ex-employee and I was promised to be given the best experience for buying a car with them and being part “of the Sonora Nissan family” you would think because I worked there I would get at least some decent treatment but it was the complete opposite it because these employees take work way too personal and won’t treat you as a customer over whatever type of work related incidents that might of happened while working there. PROFESSIONALISM and customer service is something those 2 people need to learn.

The Service Dept met my request of getting my brake lights fixed and I was on the road in perfect time. They are awesome!! Thx to them all!! And Happy Holidays!!

Needed a simple task performed on my 2018 altima.I was scheduled in for following day.i dropped off at scheduled time and picked up that evening at my convenience .

The financing manager there was awesome he did everything in his power so help me and to get exactly what I wanted he did absolutely great thumbs up all the way around

I didnt have an appointment but I took my car in for service. They took care of me promptly and treated me well.

I have been going to this dealership for a few years now and I can honestly say I have never had a bad experience. The staff are with you every step of the way and make the process as easy as possible. Always smiling and always helping! Carlos assisted me with my purchase today and I could not be happier! You will definitely drive away feeling pleased!

Everything was perfect. The people were friendly and helpful. Service is always outstanding.

I am always pleased with the service and advice given to me by the staff at Sonora Nissan

Service department always delivers excellent customer service. Up front about services needed and recommended. Alway easy to drop off and pick up. Highly recommend!!

Eric and Lisa take very good care of our vehicles. They are very friendly and professional.

This is my second purchase from Sonora Nissan and both times I have requested to work with, Carlos Solano. Marcos also assisted by showing me the different vehicles I was interested in, both were helpful!

Excellent customer service, they are truly committed to their job. I’ve been with Sonora Nissan for the past 4 years and they are ALWAYS there to help and guide me through any service I need with my car. Today I had a real nice experience with Lisa. Lisa was with me via phone throughout all my experience when my car wouldn’t start, she guide it and was with me for more than an hour by phone call until the issue was resolved. She made my day, she went beyond her way to help me. Sonora Nissan has the best staff and is the best dealership in the Yuma Area!

This dealership continually exceeds my expectations because they are so exceptional compared to my experiences with other shops in the past. Because I was going on a road trip after the week end to a doctors appointment in San Diego, they went above and beyond to make sure everything that needed to make my trip safe was done. I try to get my friends to buy Nissans just so they can benefit from the exceptional service at Sonora Nissan.

They treated me good, and they were fast. Im happy that they take care of my cars needs, cause I have a disabled daughter and I really need my car in good condition cause I take my daughter to the doctors a lot plus Im a single parent with no help plus I have a brother also disabled and also have to take care of him cause our parents passed away so I was left to take care of him, so yes I definitely need my car in good condition its the only one I have, and I thank Nissan for all they do. God bless all the workers there and keep them safe. Thank u all for all u do.

Everyone was very courteous and knowledgeable

Mom loves the great sevice

I came in for a scheduled oil change. The waiting area is closed due to the Covid-19 so the service department made sure I had a loaner. Everything was set up ahead of time. I arrived and immediately was given the loaner vehicle, no wait. The loaner I was given was very nice! The experience was great!

Just want to shar my experience at Sonora Nissan. The service department are outstanding. They were prompt with their assistance to me and very knowledgeable.

I first made an appointment for my repairs based off what they found during the recall repairs. When I made the appointment I specifically asked if they had the parts; I was told yes. The day I took the car in they called me a few hours later and told me that I could come back and pick up the car because they needed to order the parts. As I mentioned I had them check for the parts initially and was told by the lady I spoked to that yes they had the parts in stock. I am also frustrated that a broken visor on the drivers side is not covered as part of my gold extended warranty under the interior repairs. I asked for the cost of the visor and it was never given to me. When I picked up my car they did tell me other things that I needed, such as a air filter, brake fluid etc which I will do myself but then they also told me that two of my tires were bad and needed to be replaced. They were replaced less than one year ago and when I went back to the place that replaced them they told me there was no reason to replace them they were fine. I only drive around Yuma so in the past year I havent put too many miles on the tires. I feel that Nissan was trying to take advantage of the fact that I am a female and try to get me to get repairs that arent needed. Besides any other recalls I will get my repairs other places.Mandy Moreno

Told me I needed an alignment, let them do it(my mistake) now I need one truck pulls to the right now didnt before they fixed it. Radiator was 2 quarts low but was fine on there Multi point inspection. after $312.32 you think they could have washed it.

I took my car there for some warranty work. The only thing that disappointed me was that it took more than a month to get the part in that needed to be replaced. I doubt that Sonora Nissan was the cause of any of the delay and I was pleased with how soon they fixed the car after the part came in.

First time buying a car and I’m happy to say my first choice was Nissan. After looking in there and getting helping from Octavio, I was so excited I couldn’t wait any longer to buy the car of my dreams. I had looked at other dealerships but Nissan won my heart, they are the best. Not only did he explain to me every question I had but also had patience with me when making my big decision of signing with them. I love my new car!! Thank you Octavio from Nissan, I will definitely have Nissan in my mind in the future.

They were all wonderful

Want to start with a big thank you to Eric we brought our car in sat 28th we where traveling from Arkansas on vacation going to San Diego Our car needed to get fixed mind you we bought this 2 weeks ago he was able to look at it and fix it in a timely manner we where able to get a rental while the car was getting fixed he was very helpful and keep us on the loop the whole time always returned our calls thank uu

Speedy, proficient, on time as promised.

As always, great Service. Rocio, as usual, ready to answer my question and or concerns and very courteous. Very pleased.

Everything I needed was taken care of in a timely manor. They let me know extra things should be taken care of and even contacted my wife about it because she runs the bank. An alignment needed to be done, a switch needed to be replaced and they had it all done by lunch. I was highly satisfied and will definitely be back again. Thank you to Eric for all the assistance!

Only came in for oil change, no complaints and all were friendly and helpful

Service Department is excellent ! Fast, efficient, and always there to answer ANY TYPE OF TECHNICAL automotive questions. Lisa and her team are the Best!

Sonora Nissan in Yuma Az is great Dealership! Manny and his staff are not pushy and they truly care about your needs. I purchased my first car ever on september 19, 2020. They are still checking on me!!

Spark plugs were a difficult task . Your technician had no problem.

I highly recommend Nissan Sonora in Yuma especially to my colleagues who are new here in the USA. Their kindness to their clients is incomparable. They are not just selling, they are more than that. Customer service of Carlos Solano was extraordinary. Got my first vehicle here in the US. Thank you!

Everyone was very professional and friendly. Never pushy and very patient with my first Nissan purchase. Will definitely be referring people to this dealership

COULDNT HAVE GONE ANY BETTER!:)VERY SATISFIED WITH MY PURCHASE AND CUSTOMER SERVICE:)

Made an appointment to service our car. We were helped right away, and scheduled within two days. The day of the app. Everything was clean and safe, they took the car in and within 45 mins car was done.

I turned in my 2018 Nissan sentra lease for a 2020 Nissan Kicks!!! I love it! Process was almost painless lol Great team there!

My experience at Sonora Nissan is always excellent. The staff is friendly, helpful, and provides the best customer service. Between myself, my husband, and my in-laws we have purchased/leased 10 or 11 vehicles from Sonora. Their top notch service keeps us coming back.

From the beginning to the end when I received my keys, it was amazing customer service. The sales people, finance and overall friendliness of everyone made it a pleasant experience.When I need another car, I will definitely come back here.

I have bought 2 cars here, I was treated like family and never felt pressured into making a decision. Carlos Solano helped me find the car that fit my needs! Carlos answered all my questions and was patient with me when deciding. Definitely coming back when it’s time to buy a 3rd time.

I dropped my car off early for my appointment and they still got it done in record time. The service staff is always nice and friendly and always willing to bend over backwards for the customer.

Were from out of town. Before our trip home we wanted our oil changed. Utilizing your facility was a great choice. Professional, clean and customer caring dealership. Thank you for asking.

Great help! Got the car and where very helpful

They were prompt and their service was great

Stopped in for an early drop off for warranty work the next morning. The service adviser said it could be fitted in on that day and we were able to pick before closing. This saved us from doing a Monday morning car shuffle and possible being late for work. When we went in to pick up the vehicle the adviser recognized us calling us by name and had our vehicle already being retrieved.

I will never frequent this establishment again after the harassment I endured today by simply wanting to leave my car to be serviced. One of the technicians repeatedly insisted that I wear a mask. I asked him to produce a company policy that stated my requirement to wear a mask. He couldn’t. He called the manager Manuel who also couldn’t produce a policy concerning a mask. He attempted to cite the new city and county ordinances making it mandatory for masks in public yet, he did t know about the 6 ft or greater distance from others that made me exempt from the ordinance. I was harnessed by these two for about 10 minutes before I told them that, I would take my business elsewhere and never return to theirs. In a time where this country is tearing itself apart from the inside out, something as trivial as making me wear a mask just to submit to Sonora Nissan’s paranoia and bullying should be the furthest thing from their minds.

Eric was great!! He came out to my vehicle right when I pulled up and got everything taken care of. Great service!!!

Luis Valenzuela worked very hard to get me the deal I was looking for. His professionalism was top notch. Veronica was very friendly and helpful with my test drive. Bryan was very helpful in getting me started in my new 2020 Sentra showing me all of the new features.