Staff was helpful and friendly. I needed some pretty big repairs and he explained everything to me so I could make the best choices for me and my budget. They worked hard to get my car fixed on a Sunday. Great service at a fair price. The manager gave me several discounts on the repair services to help save me some money. Definitely recommend doing business with these guys!!

I came here last year to get my flat tire fixed and the mechanic fixed it for free. That made me bring my business back to them for future car repairs. I called ahead time to schedule an appointment on a Saturday to see about a wobbling noise coming from the front tires. They said they will look at it and give me a diagnostics on what they found. I dropped my car off Saturday (they were busy) morning they had my car for 3 hours. The receptionist called and told me they don’t see anything wrong with my car besides the fact I need 4 new tires and a oil change and he stated the 4 new tires will make the wobbling noise go away. I told them okay and went back to the shop the guy told me I need these $800 tires then tried to lower the sell and offer $600 tires. I told him I’ll wait and come back next week to buy the tires. As soon as I left Monro’s my breaks were still squeaking (they were already slightly) and it was still a LOUD noticeable wobble noise inside the cabin when driven. So I called and asked did they do a diagnosis on the car he said his mechanic drove it and heard nothing. I took it to Pioneer next door and they told me I had 2 wheel studs broke and one damaged on my right front tire that’s the reason for the wobbling noise. If the mechanics on staff would of actually looked at my car and drove it that could of easily been spotted in seconds, I know you were busy on a Saturday but to not do you’re job and lie to a customer just to sell the number one thing Monro offers is total BS. It was a $100 fix but Monro wanting to just make a quick buck and not care about my safety while driving is absolutely absurd. If I could find my receipt I would put the guys name in this review for straight lying to my face about what was wrong with my car just to sell tires. I WILL NEVER COMEBACK and will tell friends and relatives to do the same.Found Receipt: William Mcauliffe. Shame OnYou!

The techs did a very thorough job. Not only did they replace the tires I needed, they also did an inspection of my truck overall and came to ask me before proceeding with any other fixes. The staff was also very courteous.

Quick, friendly and affordable! I definitely recommend this place. They have gotten me back on the road twice now when I was in a pinch. The manager is honest and friendly as are his staff. Thanks guys!!

As an employee of a small business, I have to give credit where credit is do. I have been a customer of Monroe tire for over 7 years, as a single woman I would not take my vehicles elsewhere. I trust and confide in their knowledge and professionalism. Yes employees have come and gone as well as owners, but I have always been above and beyond satisfied. I enjoy the friendly atmosphere as well as friendly faces and attitudes! Shout out to Bill for busting his rear end working the counter as well as the garage, you rock Billy! Thank you for all you have done!

They are so busy but really did their best and had me in and out as quick as possible. They are terrific there and do good work! I highly recommend them!

I will never step foot in this establishment again. My teen son wanted to use my car, but my driver rear tire had a leak. I told him he could borrow the car but would need to get the tire patched. After sitting in the lobby for about 45 minutes they finally call him back to show him what they found. They had marked several areas of my tires with a crayon. They told my son that he needed 3 new tires due to then having multiple nails and glass in them. They quickly tried showing my son and he didn’t see anything. He called me because he was not sure what I wanted him to do. I told him take the car and we would get a second opinion. Imagine the disappointment when another shop told me that there were no issues with any of my other three tires. Tread is getting low and will need to replace soon, but no nails, and no glass. Shame on this shop. You seen a young man and tried to make a quick buck.

They did a great job on my car, the price was reasonable and they got it done quickly. Also they gave me a ride to my car. If your looking to have work done on your car, I highly recommend Monroe auto.

Incredible service! The staff were incredible and quick when it came to checking my tire and patching where the nail was! William was incredibly nice and helpful! My mom and I have come to this place for all our tire issues and we will keep coming back!

I love them! They were ready and available in my time of need. Very affordable and the customer service was amazing! Thanks so much

I’ve gone to them off and on over the years. So I first was taken by surprise when I was told that I had to pay for a patch repair on a tire that I purchased from them. I was later told the tire couldn’t be repaired and I needed four new tires. Fortunately I know how to check my own tires and I knew that I only needed three. I was told by the tech he measured it from the wrong spot. I ended up buying one new tire at a pice much higher than the last tire I purchased from them, and a lesser brand tire. Time change

The manager at this store, William MCauliffe, is rude and unprofessional. He tries to tell you your vehicle needs more work than needed. Not an honest person. You don’t yell at customers and mock them. Wouldn’t recommend this business or this person as an employee. I would have gone to Lobo Tire but it was a Sunday. Never again. Avoid this place at all costs.

I m going to try and keep this short and direct. Bill, the manager here, is my hero! We do not live in this area, we (the whole family and 2 dogs) were 2 hours into a 17 hour drive for a two week trip. A rear tire on our F-250 failed (didnt lose air, but was severely damaged and out of balance) causing extreme shaking and bouncing. We exited the highway and looked for a tire store still open after 5 PM on Saturday. First option turned us away saying they close in a few minutes. Bill welcomed us in even though it was 5:45 PM. He diagnosed the problem, and when we explained our travel predicament, he offered to take care of it right then. We chose to replace all 4 tires instead of just the rear (he had the right ones in stock at a really good price. No hard sell or taking advantage of someone in a bind. He asked his guys if they were willing to stay late, and they offered quite cheerfully to help us. They were there more than an hour after the usual closing time. I cant express enough how pleased and grateful we were to be back on the road with what turned out to be a relatively short delay, considering what happened and when.Thank you Bill and staff !! I highly recommend this store.(Sorry, I guess I failed at keeping this short)

My girlfriend and I took her Chevy Impala there to get the brakes fixed, and then two weeks later they were to the floor. We just took it back to have them do right by it… but two days later the brakes are hitting the floor again! We paid them over $800 and they put new pads, rotars, and calipers, etc, everything. And had two negative experiences for the same repair in less than a month. I honestly feel rooked because I took my Civic in there before all of this happened. I just hope the same or worse doesn’t happen to me in the coming weeks.

I requested them to look at my right rear tire. It took them 45 minutes to tell me they cant fix the tire. After the manager asked me to go in the back area where the repairs are being done, all 4 tires were removed from my vehicle, and I was told about other repairs needed. In addition, the manager was rude, and I didnt ask them to look at the entire vehicle, just the right rear tire. Needless to say, I called before coming into their shop; if they were going to do a full inspection, I should have been told that in the first place so that I wouldnt waste my time going.

If you used to use the Westland Monro…..find somewhere else to go. It has gone from THE best to the WORST.I should have known. The place is virtually empty and the guys that used to be there are gone. This time ‘Bill’ treated me to a demonstration of his swearing vocabulary from f@%k to s#*t. He demeaned a colleague who tried to help me while Bill’s attention was distracted by the phone.When I went to pick up my vehicle no-one was there to assist for a full ten minutes. All that time my keys were on the counter where absolutely anyone could have taken them and then my car.In terms of the job I needed doing, it was not completed. I will NEVER go back there again.

They were very friendly and straightforward, and their pricing is great, they work with you and keep you informed, I will be using them for more service.

Highly recommend! I’ve had brakes done, replaced 4 tires and had great service! I was losing air in one of my tires and Bill the manager took care of it immediately. He is helpful, kind and professional and the staff are great! For any future work I will be definitely be coming back here!

My experience was great. 😊 It wasn’t a easy job but Bill and his team were able to get it done, and save me a little money. Thanks so much!

Two visits over the last year for tires and and alignment on one of the cars. Staff was friendly and honest about the time it would take as well as costs up front.I do recommend making an appointment, cant get lucky every time but they got my tire jobs done quickly as a walk in!

They did a great job on my car, they where fast and the cost was fair. Also they gave me a ride from my house to get my car.

Have gone to Monroe for many years and will not go back under current management. The manager and staff are not aligned at all. Made 2 appointments and was turned away each time by manager after verifying the service with them. A complete disapointment. Al the old service manager is missed.

Great experience here!!! Bill and bear were very helpful and friendly. Definitely gonna be my only stop for tires on my mustang!!! Hands down best place

This is the worst place in the world the person up front is the worst person there he need to be fired he do a bad job he walk away from costumer an very dis respectful he needs to be fired he the old man in the front

I have already recommended this company to my close friends..and will continue to do so in future!!! Excellent work took me right in on a sunday?? With no hesitation!!! My hats off to Rebecca Salinas & her team of great guys!!...again thank you for your service!!!

They’re always so nice when I get my oil changed here! And they always make sure to take great care of my car!

Extremely helpful while providing outstanding customer service! Thank you!!

The staff and especially Felicia are great and that is the main reason Im giving a five star review. The current manager Bill on the other hand doesnt have the right attitude to represent a tire shop that needs repeat customers.

Very good place! Quick service and friendly :).

This place wripped me off big time. Took my car there telling them there was a grinding noise from the rearend. They called and told me that my car needed brakes and then an outer tie rod. I paid 826.00 and the minute I drove my car out of their driveway it was still the same. I took my car back and they told me it was a wheel bearing and they acknowledged that it should of been caught. Fixed it and said that the noise was something to do with the steering and they ordered the part, its been three weeks and they have never called me back. I would not take my car there ever again. Charged me money that wasnt the problem. It wasnt the brakes but a wheel bearing. The tie rod wasnt the problem, it was something to do with the steering. I would never take my car there again. They dont follow through with what they tell you.

Exceptional service! Came here late in the day Sunday hoping to get a tire patched. Not only were they the only tire place open on a Sunday but they stayed a little late just to make sure I got my tire back the same day! On top of that, they gave me a great deal!! Will definitely be returning for my future tire needs!

They had my car 4 days fixing a substantor. They also told me I need a new battery but I have never had problems with my battery so I told them I would take it elsewhere for the battery. Now that I finally got my car my battery is no longer working. This company doesn’t call you to update you on your vehicle. And if the car won’t be ready when expected they don’t care .

Very upset went there to get my brakes done they informed me to get there early I did get there at 8:30 I didnt get out of there till 3:00 in the afternoon the service people were very not helpful I would not recommend this place to anybody they way overcharged me for the service I got done do not go there

Awesome, fast, quality service! Everyone seemed friendly and knowlegable, kind enough to give an explanation of the services provided and what needed to be done. They got me in fast without an appointment, were respectful of my vehicle, did me a solid, and got it back to me quickly in top shape. 1000% recommend.

My tire was losing air late on Saturday night and no one else had open hours on a Sunday. Thankfully, Monro did. They were super nice and helpful while the service was also very fast. I was back up and running in no time, highly recommend!

$65 for an oil change on a minivan yesterday? will not be going back. First couple times the same oil change was $35.

Excellent service as usual.

Love the service Mike the store manager did an awesome job. In and out. Fair prices. And good Mechanics been coming here for a long time brought many cars here never a problem. Will definitely keep coming back. JoAnne Berry

I love this shop in Westland! The staff is always helpful and polite. Becky is awesome! They always have fair pricing and never try to sell you anything you dont need! Ive always been able to wait while they do repairs and maintenance on my car.

Came here for an oil change and a tire rotation. The service was quick and the price was great. Alena Netschke at the desk was very informative and helpful. 10/10 would recommend

Had a leak in my tire and couldnt get my lug nuts off they stayed open late to help me out

I highly recommend Monroe Auto service. They have great customer service and when I called they made sure that I was informed of all prices before hand. Other brake shops in the area were rude over the phone and service prices could beat Monroe Auto Service. I will definitely be going back there for any work that I might need in the future.

Went for a flat tire issue. It took 45 mins for them to tell me they cant fix the tire by checking just the tread. On top of that I felt the store manager is not polite.

The westland location employees were awesome! They didnt try to sell me anything that was unneeded. Took care of issue 100%

Staff was friendly and easy to communicate with. The service was wonderful for me, they worked with me to get done what was needed for my vehicle and get me back on the road. They kept in contact through process and always asked for approval was a great experience, will come again!

Do not give your business to Monro tires on Wayne Rd. They are incompetent and scam artists. I spent $1400 on new tires and asked for an alignment. When I picked the vechile up the counter person said the alignment was all good.There was a strange squeek when I got the vechile back that wasnt there before. Took it back to them and they said I had a cracked shock mount that they missed during the inspection and tried to sell me the repair.Took it to a real mechanic and there is no cracked shock mount and they didnt even do the alignment. My tires are all out of whack, one is straight and one goes to the right. I spoke with the manager and she went over the paperwork and said the alignment was declined and I was not charged.At the very top of the paperwork it says that I asked for a 4 wheel alignment. Why would I get new tires and decline the alignment that I knew needed to get done and was noted on the paperwork.

I was very happy with my decision to take my car to Monro auto. Very professional and went out of their way to help me stay with in my budget to get the most important things fixed on my car today. Giving me some discounts on the service was greatly appreciated. I will be back soon to finish up on some more repairs. Would recommend Monro auto service to anyone that ask. Thanks again for all your help!!

I dont like this place. I took it there to get my back brakes done. They did over charge me, because I went to another auto shop and got charged a lot less

We thought we found a great shop a year ago when we needed a lot of back end work done. So when the front breaks basically fell off our truck in November we again took our truck here. Not even three month after this the breaks were back to the same issue so we stopped driving it until we could get it back in. This time we are told anoth 900 for more back end work was needed on top of the 900 from less than a year ago and the 500-600 we did in November to the front. We trusted that this would be that last big fix we’d need in a while. The day we pick it up the breaks are still not working properly... so did they not test them? Either way we are told bring it back they will fix the problem now we are told another 500 for something in the front. So this problem wasn’t there in November when we brought it in for the same reason it’s there now? We won’t be coming back after this.

I have been to this location multiple times and they have always been very professional and helpful. I have had two of my tires patched for slow leaks and the price was incredibly reasonable. I also had to purchase a brand new tire after getting a flat. They had my tire in stock, price checked the same tire against multiple competitors and undercut all of them on price. They not only installed my new tire, but put the spare tire back into place as well. I was in and out in less than an hour without making an appointment. Would definitely recommend to anyone!

My Mom and I have had multiple vehicles serviced at the Monro Auto location in Westland, MI. The management & staff are very friendly, knowledgeable, and skilled; they know how to get the job done. They went above & beyond each time they worked on our vehicles. They impressed us. We trust them and highly recommend them!

Quick service, affordable prices

The red head chick was pretty smart for a girl. Blew my socks off on how much of a help she was. I blew the alternator from too much draw from my speakers but I didn’t know that until she pointed it out. Thanks lady!

Great customer service!!!

I am a regular customer here and the guys are great! Al, Keith and Scott are always friendly and are great with explaining everything. The mechanics are intelligent and thorough with their inspections as well. I always receive 5 star service from the entire crew. I love that they are open 7 days a week as well. I will never go to any other shop!

My grandparents used to own this place, then they sold it to the man. A true testament to the corporate takeover of this country and the death of the American dream. The people are friendly tho

Great service, honest folks and good prices. They do a nice courtesy safety inspection on the vehicle if youre getting tires. Great work.

I absolutely love this place, and recommend them to anyone who loves great service and honest mechanics. I came to them with what I thought was a dead catalytic converter and it ended up being a cheap fix. I also had them put new struts on my front end and I couldnt be happier and definitely went above and beyond. Im here right now getting an oil change and got a great deal thanks to Kevin. Thanks guys for having great customer service and being honest unlike some places.

Poor and incompetent front desk communication resulted in the job not getting fixed and several hours of time wasted.

Very good polite service great staff, in and out low pricesThanks Monroe

Poorly trained workers. Nice atmosphere if you like the individual behind the counter that uses excuses instead of owning up to poor workmanship. They over tightened all my lug nuts after installing tires. Obviously didnt torque to spec. and used an impact. I took it back three times to try and work with them to resolve this matter. Each time my vehicle was in worse shape than when it arrived. They broke an axle stud tried replacing it and caused a massive axle leak. Had enough took it to the dealership after this the dealership has trained technicians that did the job correct the first time. Thankfully I documented everything and got my almost $700.00 back after the dealership worked on it. This place is a joke so is one of the guys behind the counter he is a pro at trying to shift the blame. I wont be back ever...

Great shop! I didnt feel pressured or as though they were taking me for a ride! Will definitely be back next time I need service! Great to see a woman up front working!

My friend had a flat tire that turned to be unfixable, so we came to Monro auto shop to buy a new . The guy at the front door was nice and very straight forward, he said he has the tire and its for this price . No side BS that everyone else is doing. His price was good for a new tire, i was ready to negotiate but it wasn’t necessary. I asked for a discount and he took the price down a little. Extremely nice, extremely professional and open on Sundays (no extra weekend fees) . This is my new to go place .Thank you guys

Great service, starting with the staff taking your information at the counter. Its worth the drive from Chelsea for piece of mind, knowing my car is in good hands. Highly recommend!!

I had a coolant leak on a Saturday night, and was worried about not being able to find a place that was open on Sundays. I happened to be walking by and say Monro was open on Sunday. They were able to get me in quickly, diagnose me with a water pump leak, and repaired within about 2.5 hours. I was impressed by their knowledge and willingness to answer all my questions. I am grateful that they were open, honest and fair in their assessments. Thank you! I will certainly use your services again in the future.

Always great service. Al, Scott, Rebecca always very Kind and professional. Always notified once job is completed and before job starts to explain what is needed. The guys in back do a superb job.

Had a great experience here, alena helped me understand what was wrong with my car and fixed it at a awsome price. Highly recommend coming here

Great service and the mechanic made a repair to my exhaust system for 60 bucks where as replacing entire thing would have been almost 300 dollars. Great work they were fast and he said repair should be fine and last three to five years. Thank you for saving us money and coming up with a solution to fix for way cheaper. Most of the Big chains said only repair was entire new exhaust system costing over 300 bucks. Monroe muffler on Wayne rd just south of Ford has my business for life.

I have been coming here for years. This is the only place I trust with my vehicle. If you want honest, caring and helpful people you most definitely want to bring your vehicle here. I love coming here!! I will always recommend this place. Love the guys here, they always take of me. Thank you guys!!!

Being a female and going to an auto shop, they often make things to be bigger than they are and wanting to do work that is not needed at the moment. The staff were honest, very nice, fair pricing, I was told about other work that is needed, but not pressured to get it done now. I was there for a total of an hour or so. I will be going to Morno on Ford and Wayne for all future repairs and maintenance. Thank you.

Excellent service and great staff! Gentleman at the counter, Keith, was friendly and very knowledgeable. All the employees really helped me out in a jam! These guys are always so helpful and very fair in pricing. Thanks again! Highly recommended!

Went here to get the ole beater fixed up, had an awesome experience talking to the manager alena and she really knows her stuff, and the team members all wore happy faces, would recommend for anyone else looking a for good car shop. 10/10

Got a great price for 4 set of tires. Called on the phone and for a quote. Honored the price when i arrived. Took care of business and sent me on my way.

Friendly, fast, quality work at a fair price. I’ve used their services several times and won’t go anywhere else! They always get me the best price and are honest about what I need. I’ve compared with other local tire stores and Monroe ALWAYS beats it.

Great place to get your car fixed or oil changes. Good prices. Been going here for over 40 years.

Awesome place! Friendly and helpful.

Clean shop, good selection, friendly service. I havent had any issues with any of their work. This is my first stop when I have tire problems.

I use to go to the Ferndale location then moved closer to this location. Both have excellent customer service. Brought my truck in and they kept me informed the whole process. Pricing is reasonable and my vehicle was finished in a timely manner. I would recommend this place to anyone in need of car repairs

They are honest and they do quality work for a good price. I have never had an issue. Everybody in my family takes their car here. I would absolutely recommend - they always take great care of me!

They were there for us when the Chevy Suburban dealer in Gatden City was not. They found out information and called us back expeditiously. The dealership told us to call their own parts dept. They could not get to it for 5 days. Monro took the car and completed the work the Same Day. Thank you so much for your hard work and great customer service Monro!!!!

Anytime I go to Monro it’s always a pleasant experience, Scott and Keith are very knowledgeable, nice and professional. The services are done at a reasonable price. I would highly recommended their services!

Walk in and immediately greater with respect and kindness. Kevin Howard the technician walked me through my vehicle and explained in depth what was going on with my f250 powerstroke. I was told he owned one and he was knowledgeable. Unfortunately had to leave the truck but received a call the very next day saying it was don’t and good to go. I highly recommend mono tire and brakes! Kevin and the crew are a bunch of great guys that are very knowledgeable in anything automotive related! 20/10 would recommend!

I took my car in for a tire to be inspected for a slow leak and they were friendly for my entire visit. Employees chatted with me in the lobby while I waited and I was in and out in less than 2 hours. I ended up needing a new tire and they gave me a good deal for an inexpensive quality tire. Thanks fellas!

Had a wonderful experience from initial phone contact to checkout..great customer service!..prices are very reasonable..coming back again..would highly recommend this shop.

Previously know as Harlow Tire, Monro took over the business and the same great staff is there. Ive been coming to this business since I was 16, and never have been steered wrong. Keith, Al, and Scott are all wonderful guys, and very honest with me about my vehicles. I will go nowhere else.

Ive been in for a few issues. Always got top notch customer service. Prices are more than fair. Ive recommended to a few people that reported the same service.

I worked with Scott, and he was extremely pleasant and very helpful. He quoted me a price on the phone and when I went in to have 4 new tires put on my car, that was the price. No additions or anything.

The guys at Monroe are great. The front guys Keith, AL and Scott always help me and do their best to give me a great price. The mechanics are also hard workers and never have had a problem after they have fixed any one of my cars.

Walked in to request help on a brake job my husband was doing Huge shout out to Kevin and Keith they went way beyond their duty to help me.. not only did I get exceptional service for something I had no idea if they could help they went out of their way to assist.. Definitely go back again for my back brakes.. Kevin and Keith your a true asset.. thank you

They got my trailblazer in quick.. they have really affordable pricing and the customer service is aces!

This place is by far the most honest place Ive taken my cars. The guys here are very knowledgeable and professional and they have been in the business for years. 100% trusted for my vehicle repair!

I Monro Auto Service and Tire Centers will be my go to place for Auto service. I was immediately greeted when I entered and provided with comfortable seating and offered water while my car was serviced. The wait time was very reasonable, my care repair was completed in a timely manner and I was on my way home with peace of mind. This is where I will be going in the future!!!

Went here for an oil change today and was very happy with the service. Very nice people, they informed me of other repairs needed and I will be back there to fix them soon. Highly recommend.

So glad I went here! Alena was very sweet and helpful, gave me a great deal I recommend coming here!

Hands down my first stop for all my vehicle needs. Keith and the rest of the team are amazing! Accurate and efficient! Highly recommended!

I work out of my truck. If its not on the road Im not making money. My alternator want bad at 5:30 at night. They had it fixed by 6:45. They are the best!

I visited it today when My car tire was flat. I was already late and most of repair centers were closed by 6pm and it was 6.45 pm and I checked repair centers near me and I found this. They close at 7 pm but helped me as last custome. The staff was so polite and helpful and made sure that tire was repaired quickly so that I can reach home with fixed tire. I would definitely recommend this with 5 star.

To my surprise -On a Sunday they were open, pleasant,fully staffed, ready for business.. they sure helped out of a bind. I would and will go back without a hesitation for any car needs.. thx again monro

If I could give a negative, I would. I took my car here to get checked due to it running rough. I was given a verbal estimate of $1900. When it was printed out, the estimate jumped to $2200. I took it elsewhere to get a second opinion. This place was going to replace things that werent even bad. I ended up getting my car fixed by an honest mechanic for $150. Thank you Jesus for directing me elsewhere.

Very nice and friendly people, i had a flat tire and they were the only ones open on a sunday and took care of it within 15 mins! also they have great prices with warranty. i definitely recommend them!