Took my vehicle into Bill Brown Ford in late June 2021 to have rear brakes and rotors replaced because I could hear metal to metal grinding, work was done and noticed slight burning smell which is normal so I didnt think anything of it since I know that a coating has to burn off. Fast forward to September/October of 2021 and Im hearing the same metal grinding noise. Finally had time to get into the shop again to have the truck looked at (this time went to North Brothers Ford) and found out the rear right side brake caliper is sticking, both brake pads are worn down after being replaced a few months prior. A complete waste of money and time. Bill Brown Ford knew something was wrong and decided not to say anything regarding the brake caliper. I will never go back to bill brown ford, and Ill make sure that anyone I know never goes to bill brown ford. Now for North Brothers, I was thoroughly impressed. They kept my truck for a total of 2 days, because a few parts needed to be ordered. Got my truck back promptly, theres no grinding, theres no burning smell, and theres no excessive heat coming from that rear passenger side wheel. North Brothers even made sure to give my truck a wash. Very personable, professional, and trustworthy group of people there. Everyone from the cashier to the phone operators were all friendly. From this point on, I will drive out of my way, and right past Bill Brown just to make sure I get to North Brothers Ford for any of my service needs. 5 stars!

Service was great, and faster than advertised. Fast enough guest wifi that I could work from the waiting room while they did the oil change. Staff was very friendly and professional.I was initially going to leave a three star review because the wait is always 3+ hours if you arent there right when they open (and who wants to get up at 6:30 AM for an oil change), but it turns out the person on the phone who said they dont do appointments was wrong - they do, you just need to schedule a month out because theyre very busy.

Needed work done, shopped at many other service places.Decided on North Brothers Ford .The service tech,Devin was really helpful.I trust the service techs at NorthBrothers because I know the job will be done right.Went, afterwards to look at some vehicles in the showroom.Met the sales person Daniel Powers. He was exceptionally helpful.I plan on buying my next vehicle at North Brothers. If you plan on buying, leasing or even have vehicle repairs I strongly recommend North Brothers for all your vehicles needs. See Devin in service he will get you squared away. Need not to say more, North Brothers!!!!.

Dave is an awesome guy, he has my business when I’m ready for a different car.

Jamie was very informative he showed me different plans and help me settle on the one that was favorable for me.

Decent price friendly secretary staff. The tech I had though, wasnt that great. But overall they fixed the problem and not at my expense. I would still probably go back.

Dropped off for a oil change and tire rotation and they forgot to do tire rotation. Also no car wash after this oil charge as they had done with previous. I think Ill head somewhere else next time.

Andrew always does a great job

I love their service center! They are friendly, no hassle, and take care of you. They are. Very thorough and personable staff. I bring even my cars I did not purchase from them up there for service.

Very friendly and service was excellent

Good service

Adam Blackwell is a great service advisor. Everything was completed when promised.

Very friendly staff! If you go to any Ford service center expect an hour or more wait for anything. But otherwise dont have any complaints. Shout out to my man Joe Tamborino in service!

Great place!