Great customer service, willing to put the work in for the price I needed on a newer model Mazda. Jonny Much, the finance manager and sales manager did an outstanding job. Thank you so much for my soul red Mazda 3 hatchback. I would recommend Tom Roush to anyone who’s interested in buying a car.

This was the second car we have purchased at Tom Roush in the past 4 months. Larry Graves has been our salesman both times. You couldnt ask for a better person to work with. He is knowledgeable, answers all questions and works to make sure the transaction is a smooth one.

Had an amazing experience purchasing my new Mazda CX-5. Larry and Moe were very easy to work with! Thanks again!

Lee was helpful, the deal was totally fair, and they even got most of the paperwork done for us while we were out so we could come in and close it quick.

Larry was an outstanding sales person. Tom Roush has a really good inventory of both new and used cars. That allowed me to buy a Mazda CX-5.

The team at Tom Roush was outstanding. We arrived late on Saturday and they were willing to stay late as we did go ahead a purchase a car. I appreciate their willingness to stay to help us complete the transaction. This is the second time we have purchase a vehicle from Tom Roush. Our family highly recommends Tom Roush when it is time to purchase your next car.

Great place to do business. My sales rep Brent was really good and would work with him again for sure. Definitely a dealer to check out when you are looking for a car. The crew made it all easy and enjoyable.

My wife and I recently purchased two new vehicles at Tom Roush and the experience was excellent all around. Things are crazy in the car market these days, and Im a picky buyer, so when the car I wanted wasnt on the lot, JT and the team at Tom Roush were able to find me exactly what I wanted on its way from Japan.The global supply chain and logistics problems meant that it took my car more than a month longer to get here than we anticipated, but it was well worth the wait.While other dealers we shopped at were using the current supply problem as a reason to add markups of anywhere from $5k-$15k, we were met with no such games at Tom Roush. It was clear throughout the entire process that they strive to take great care of their customers.

Service department is great! Love that they send videos of things theyve found on your car and send it to you while you wait. Very nice and professional people working.

I thought this was important to share. I happened to be in the Indianapolis area for the weekend (from PA) and I plan to buy a car in the near future. I was considering Mazda and had some time to browse the dealership. The salesman, Roger, promptly came out, greeted us and spent time showing us any model we were interested in and answered any questions possible. We did explain to him that we weren’t in the position to buy a car that day and we didn’t want to waste his time. This did not change Rogers customer care. He continued to show us options and provide information.I dearly wish that I was able to buy a car that day, but sadly I was only in the area for the day.I will be choosing Mazda because of Roger and believe that he deserves to know that he provided the best customer service possible!

We had a Great experience at Tom Roush Mazda! JT was knowledgeable, patient and willing to go the extra mile to answer all of my questions! My husband and I appreciate his willingness to work around our schedules & keep us in the loop of new cars coming in!

I travel all the way to Westfield, from the city, to receive impeccable, HONEST, reliable service! I love the Service Department for Mazda. They are good people to trust your automobile with!

Ive bought cars for 30 years, and Ive never had a better experience. Freddy (ask for him!) and his crew were fabulous, knowledgeable, and hillarious to work with. Its like working with friends... no pressure, great working environment, and a group that actually seemed to both like what they do and like making the experience easy. Go visit them, no matter what kind of car you want... theyll figure it out, and make the experience like nothing youve ever experienced.

Ive had my car for several months now, so I think its safe to leave a review. Im always skeptical of dealerships, but Brent was very helpful and friendly and took the time to answer my questions. The financial representative was also helpful working with me on my down payment and finding a good lienholder for me. Steve the mechanic was awesome. He put two cars on the lift for me so I could check them out underneath, and with the sales rep standing nearby told me frankly, candidly, and honestly what he liked or didnt like about each car. I will happily shop here again, and as an insurance agent I send my customers here as well. The only reason I took off a star is because when trading in my car I had to haggle a little to get it to the price I wanted for a trade in. They justified lowering it because a deer ran into it once, yet they showed me a vehicle with 5 rear end accidents that they were asking 16,000 for. so if its worth that much I think I can get at least 4,000. He did however offer me a little more when I bulked at the original offer, so again, to clarify most of my experience was very positive and they are good to work with. Ill def see them again. Hopefully not in the near future, as I love my new car that I purchased here and hope it last me many many years to come.

Brad Williams was more than helpful during our purchase of a new Mazda3! Was very knowledgeable and courteous and answered all our questions making us confident we made the right decision coming to Tom Roush Mazda! Easily the best car Ive ever bought and Brad made it that much easier! Highly recommended for anyone looking for a dealership that cares! If i ever need another car i know where Im going!

Great car buying experience! The staff was more than accommodating while trading in my lease for a new leased vehicle. It was a smooth and quick process. This is my 4th car from Tom Roush, and I’ll keep going back based on the wonderful customer service!

The team was fun and efficient. I lived far and they catered their schedule to work with mine. They were really busy but handled all customers well. I will be a returning customer.

We first came to Tom Roush Mazda a couple months ago to look at some Cx-5s. We were greeted by JT who helped us with any questions and took us on a test drive. We weren’t ready to buy just yet when we first came in, but when we were, we made sure to come back to Tom Roush vs. other dealerships because of the experience we had with JT. He seems like a very nice guy who truly wants to help you find the best car for you and your family. I typically drive cars until they’re done (I don’t trade them in, sell them, etc) which is why I wanted a car that will last for years to come. JT helped me find my dream car, and I will definitely be recommending Tom Roush and JT to anyone looking for a new car! I love my new 2021 CX-5 Signature!

Bob and Joe were very patient and easy to work with. They both went out of their way to help me get on the road and made it clear that they genuinely cared about my family.P.S. Joe deserves a new computer!

Great service department. Honest and very quick in and out. Would recommend for service or sales!

Skylar was very helpful with the purchase of my Mazda CX-5. Their inventory was such that I had multiple choices that met all of my criteria.

Great service. Scott Bumgarner always treats my wife and I as a valued customer. Car serviced as expected the very first time. We will keep coming back to Tom Roush Mazda to service our cars.

Looking for a new SUV and we decided to go to Roush. Met Larry and spent a few minutes talking to him and we took a CX5 out for a drive. very nice auto..comfy..rides well..nice features. Thinking we will likely get the CX5!

Offered me $7000 for my 2014 Mini Cooper S Convertible when I wanted to trade it in on a new car. I sold myself on AutoTrader for $13000 in 2 days. Wont be back. Bought my dream Miata elsewhere.Ignore bullsh!+ response below! KBB TRADE IN value of my car in GOOD condition ( NOT very good or excellent ) was $11700 at the time.My car had never been in any accidents, had only a few scratches which I had buffed out for less than $100. I cleaned it myself before selling it.Facts are facts America! Lo

We had been good customers for years until today. Sent my son in to buy out his lease and he was pressured by 2 people to buy an extended warranty after saying no. My family has 5 Mazdas between us all and we will not be back.

Always a good experience with these guys. Staff is not pushy and the service department excels. They do not nickel and dime you over unnecessary maintenance OR fight you if you choose to defer items on your work order. They live up to Mazdas rising expectations

Skylar was a pleasure to work with. Go in and ask for him. Selection of Mazdas, both new and pre-owned far better than skillman. Took this baby home.

Very happy with my new CX9 and with the attention I received from the Tom Roush staff!

I arranged for them to pick my car up for routine service and after a call for fear they forgot about me, Ryan was on his way. The turn around was quick. Scott was my service advisor. Communication from both was good. I did have to swing by the next morning because I was having trouble getting a new phone to work with Android Auto. I was in and out. Thanks Tom Roush!

Service area was TERRIBLE. I took my car in about 3 weeks ago due to a noise on driver front side. Scott was my representative and he stated that i had a mazda warranty and an extended warranty. I asked that the staff take a look at the suspension and wheel bearing. He comes back to me and states that my problem is my after market break pads. I advised that i just put brand new brakes and rotors on my car and i knew that it wasn’t the issue. He did not give me an inspection report at all. I asked to speak with manger. I was able to speak with Matt. Matt drove my car and admitted to hearing the noise. He then states that the reason i am hearing the noise is because i need an alignment. I insisted that this was not the issue. I then just left because i was getting no where with the manger. I don’t know if they didn’t to work due to the warranty. However fast forward 3 weeks later, i took my car to Meineke. I was told by meineke that in fact my problem was the wheel bearing as I expressed to mazda. I am very upset due to the fact that they lied and legit didnt want to look at my car or do the work. Very u professional and i do not recommend this dealership! I will be complaining to corporate and the manager. If i continued to drive my car the. My wheel would have eventually flew off and i hold mazda responsible for not being honest about what was wrong with my vehicle! Stay away from this place

My wife and I love our new 2021 CX30! The perfect car. For us! Becky in sales was great, can’t see us buying a car from anyone else in the future. Finance department was thorough and fast and dare I say... enjoyable? Thanks Tom Roush! Mazda’s are the car to buy and this is dealer to buy it from in Indy!

The five star rating by over 700 people doesn’t lie. I had a great experience buying my 2014 Dodge Charger R/T and selling them my 2013 Challenger SXT. The location and facilities are very cool to look around and check out their car collection. Their staff were the best part. Everyone I talked to were very nice and respectful. Ryan Loveless was the salesman who helped me out with the whole process and he did phenomenal job. He gave me his personal number and answered any questions I had directly. No complaints from my buying experience with them. Thanks for a great buying experience, I will see you guys again when it’s time for my next purchase!

They are great people. Offer fair prices for trades and will make sure you are well taken care of. Make sure to stop by and allow them to earn your business

I Recently purchased a vehicle at Tom Roush Mazda and the entire process was simple, smooth and easy thanks to Pete Reehling. Pete was well informed and took the time to make sure I was comfortable with every aspect & function associated with my new car. Best car buying experience in my 50 years of buying and leasing cars!

Great working with Larry we have bought 3 Mazda’s this year all because of Larry I appreciate the way Tom Roush Mazda takes care of you thanks again

Service was friendly, quick and thorough. Very happy with the outcome.

Awesome experience for car buying. Freddy was great and helped me find exactly what I wanted.

Really great experience with Tom Roush! Larry and Derek were a great balance of helpful and relaxed, and I genuinely had a fun experience. I love my car!

Great service and great communication while they had our car for a few days!

Easy experience. They did everything they said they’d do. Would buy from them again!

This dealership made me a Mazda convert! JT was super friendly and helpful. I wanted to get out of a fairly recent car loan/purchase and he and his manager gave me a very fair trade-in value and made the buying/transfer process super easy. He also had the perfect model for me (based on an online survey I had completed) ready for me to test-drive as soon as I arrived for my appointment. And I love my Mazda CX-5, its so comfortable and fun to drive. I find myself volunteering for extra errands and other outings just so I can drive my car more.

Our salesman was Lee. He did a great job. We felt comfortable during the whole process. Zero pressure!

Lee was helpful and patient during our purchase process - wasnt pushy at all!

Everyone was really nice and helpfull when it came to selecting a vehicle and knew alot about the vehicles there. My salemen JT was especially helpful and very nice as well.

I requested my service contract to be cancelled on 4/22 but the dealership didnt cancel it until 5/19 despite being told by the dealership it was cancelled on 4/28, which is when I made my 2nd request for cancellation. I contacted the policy holder on 5/17 and was told they had no paperwork for cancellation. I tried bringing this to the attention of the GM as he sent me a letter stating if I had any concerns or questions post sale to get a hold him. I sent 2 separate emails to which I never got a response. The policy is finally cancelled but I am still waiting on my refund.

Johnny Much was a great salesperson and went the extra mile, literally.....he drove to our house to jump the vehicle we were trading in! He really new the car and treated us like we were his family. It was a great experience and was what sold us on the Mazda car. Btw we LOVE our cx-5. So fun to drive!

I had a great experience buying my new Mazda. Brent my salesman and AJ the manager went out of their way to find me the right car. Finance office was a smooth transaction with Tarek.

My wife and I both really like the Mazda CX-5 in that class of SUVs. We live in Southern Indiana and shopped at a local Mazda dealer. After trying to make a deal on the CX-5, we both felt that we needed to check the internet to see if there was a better deal. I contacted Tom Roush Mazda in Indianapolis. I really liked the feedback I was receiving from them. It took us about 2 hours to make the drive, but I am pleased to report that it was one of the best car purchasing experiences that I have ever had. Tom Roush Mazda immediately gave us a much better offer than the one we received from our local dealer. Our salesman,Skylar Brewer, was very knowledgeable about the vehicle we were purchasing. He answered all our questions and offered advice when needed. Skylar didnt act like your typical car salesperson. We absolutely felt no pressure to purchase the vehicle. We certainly plan to contact Tom Roush Mazda when considering future car purchases.

Roger and Moe made my first time buying a car a great and easy experience! It was so easy, I highly recommend buying a car from them!

Everyone extremely friendly and professional..great service

It was a very smooth process with Mr. Roger Pitcock leading the way with good information. I was in and out in a record short amount of time and my buying experience was excellent.

My wife and I bought a Certified Pre-Owned 2017 Mazda CX-9 from them. We spent most of the time going over paperwork (showing that it was like new) with Brad our salesman and not enough time going over the car. Upon getting home we found that the car had a broken headlight assembly, cracked bumper that wouldnt stay in and front right fender bent in slightly. After many trips back and forth they ran the headlight through Mazda warranty claiming moisture build up in the lens (there was none). Finally after a couple of more visits and complaining to Mazda Customer Experience online the bumper was replaced. Since they refused to do anything about the fender being bent in the new bumper continued to pop out. More complaints to Tom Roush and Mazda Customer Experience we took the vehicle back down and they replaced the bumper clips. Tom Roush test drove it and the bumper popped back out. At this point Tom Roush Mazda or whoever they were subbing the work out to run a self-tapping sheet metal screw through the inner fender and into the bumper to hold it in place. The bumper is sucked in, you can see the silver screw between the fender and bumper. The car at this point can no longer be Certified Pre-Owned. They actually approved a fix that lowered our cars value. I spoke with Matt and Scott from service and they agreed it was a screw so they directed me to speak with Jim Lanie the used car manager. Jim said we wanted it fixed and they fixed it but he did not believe that it was a screw. This went on for 20 to 30 minutes, us showing Jim the screw and Jim saying no I dont believe that is a screw. We then stated we didnt want this car and his only options to us was to step down in model or buy a brand new vehicle. Had we wanted a lower model or brand new car that is what we would have bought. So when buying a certified pre-owned car and they want to go over the paperwork at their desk, do it at the car. Raise the hood and have them point out the items on the 160 point inspection that was supposedly done. Had we done this we would have walked away from the car and none of this nightmare would have even happened.That being said we honestly feel that Matt and Scott from service would have had the car fixed correctly if allowed. It is our opinion that the dealership decided that they were done and Jim Lanie was the guy picked to get that point across, unless anyone honestly believes that he couldnt tell if it was a screw or not. Take your car to Tom Roush for service Buy your car somewhere else.

We purchased a new vehicle today and had a wonderful experience working with Larry! He helped us continuously every step of the way, from start to finish, and we got an excellent SUV that we are very happy with. Financing, paperwork, vehicle delivery, and the overall experience were great!

Made car buying easy! Truly appreciated Skylars help!

They are a smaller dealer, and in that you get a personal touch . The manager salesmen and all the staff seem glad to serve you. Their showroom and lounge area is functional and consumer friendly. My salesman Skyler, worked diligently to help me get the best deal. Finally if you haven’t driven a Mazda, you should. I have driven lots of cars but the new CX-30 is a Cadillac, Lexus, and Tesla rolled into one.Really great experience.

I never thought I would say spending time at a dealership could be enjoyable !!! Clean, comfortable and the safety measures employed during this pandemic are top notch! The employees, and owners, at Tom Roush continue to impress me with their level of service, their transparency on pricing, and the welcome I know I will always receive from them. I know I can trust them to do just what I need! Tom Roush never disappoints, and I highly recommend them.

Love my 2021 Mazda CX-5! Couldn’t have done it without Pete.

My salesman was a young guy named JT and he was phenomenally friendly and helpful. Answered all of my questions and helped get a few issues addressed on my new vehicle. Buying a car can be quite stressful, but JTs approach made it quick and painless. I will definitely recommend to friends and family.

Had a great experience while getting my car! The staff are very helpful and allow you to look at all the cars you’re interested in without feeling pressured to buy. Shoutout to salesman Jonny Much for helping me find the right car. Would recommend to a friend.

Brutal experiences at this place.1.) My wife bought her car there and had all the oil changes done, until we got married. The oil plug was so stripped, it was round instead of hexagon. They destroyed it, but never replaced it. Im not sure how they even changed the oil. I bought one and brought it to them to install. They told us they might break the oil pan getting the old one out. I told them they have been the only ones to work on the car, they caused the problem, and if they broke the oil pan, theyd fix it for free. THEN, they just put the new one on without a fuss.2.) They put on new tires at 70,000 miles, mostly because the front right tire was worn. After about 5,000 miles, she had a front right tire start making sounds. They rotated the tires, and then the next tire in the front right started making the same sound. Another rotation, another tire making noise. By 10,000 miles on new tires, her car was vibrating and making all sorts of rumbling.3.) They said she needed new brakes, but that didnt fix it. 20,000 miles later, her brake line failed, fortunately in Fazolis parking lot and not on the highway. She took it to Tom Roush, and they said her tires needed replacing and her brakes pads were almost gone, too. They quoted $2,500 for repairs. We towed it directly south on 32 for a second opinion. The tires that had been on the front right since the new set were wearing unevenly, due to a bad tie rod. They said the pads werent even half worn yet and didnt need replacing. The place on 32 charged $270 for the brake line repair.4.) What a crock, right? Dont bother with Tom Roush Mazda. They completely missed a faulty tie rod, which is bad enough, but stripped the oil plug to the point it risked breaking her oil pan to remove, and then tried to over charge for services she didnt need. We will never return.

Long time Mazda owner but first time customer with this dealer. The sales and finance team made the experience very easy. Felt like I got a good deal without any sales pressure but a lot of customer service.

Brent has helped our family for years and we have always been very pleased with the service from him and the dealership. The most recent experience was no exception and I love my new CX-5.

Roger is all I needed to the awesome CX5. This was my second CX5 purchase in 5 years.VROOM VROOM

The car is wonderful and Jonny did a great job explaining all the features.

Quick and complete service. Friendly and professional staff. Great customer experience all around.

As always received prompt, polite, friendly, and attentive treatment when I had service done on my 2011 Mazda 3.

I called in at noon to get an oil change, multi-point inspection and diagnosis on an already known issue. I said upfront I was from out of town and needed to pick up the car by the end of the day, they assured me this wasnt an issue. I was clear that I only wanted an oil change and inspection performed, and didnt want any other issues the car had fixed.After arriving I entered the service department and spoke with a gentleman about my phone conversation. They were familiar and began helping me, then told me my car wouldnt be done until Wednesday. I reiterated that I needed the car back today regardless if they were able to get everything done. Around 2 hours after I left the dealership I call to get an update on my car and they told me it wouldnt be done today. I responded that I definitely needed the car back as I had already mentioned and he said that they would do the oil change and that was all they would be able to get done today. Alright a little disappointing but I can live with it. I arrive around 5:40 to pick up my car from the oil change they said I would be getting. After waiting 10 minutes for the employee to help me, I tell him my name and he then isnt able to find my ticket. After scrambling around for a few minutes they are able to find it. He then tells me that they werent able to perform the oil change and that the car was still in the service department due to the fact that they didnt know I was picking my car up today. They told me to wait outside the service bay and they would get my car right out.I then watched my car teeter on the lift and then the service employees point at a specific part on my car for around 20 minutes. The service employee I had been speaking with came out and asked if they got my car. I informed him no, I believe they were having trouble with the lift. He went over and then told me they had a issue. The issue they had was the mechanic locked my key in his tool box. That was an obvious lie as they had been struggling with the lift and we heard creaking as I watched my car rock on the lift. After they finally got it on the ground they had been checking out a specific area on my passenger side. Finally they got my car off the lift and I was able to leave. In short, I dropped my car off for an oil change and inspection and got nothing but a horrible experience!

SERVICE AND REPAIRUnfortunately, the warm friendliness of the Sales Department is deeply distant from the service offered at the Service Department. On Dec 14, 2020, I took my car to get a failure diagnosed: the engine light was on, and the revolutions were constantly going up and down (while not pressing the gas). The individual receiving the vehicles informed me that it would be $95 for the diagnosis, to which I agreed. After some hours, I got my car back with a list of 23 things to fix that went from replacing the engine gasket to replacing the air filter, (including a couple of miscellaneous), for a total of $5800.Rather than agreeing to repair every single bell and whistle, I took the car to an independent mechanic, to find out the accurate diagnostic was a Mazda code P0451:00 (caused by accumulated ice in the canister vent hose) and P0300, 01, 02, 03, and 04 (misfiring of the cylinders, problem triggered by the first problem). Note that none of those issues were listed in the diagnosis list provided by Tom Roush Mazda. Both issues are widely know by Mazda, and there is even warranty offered to repair those issues (According to the Mazda Service Support System).Concluding, I paid for an accurate diagnosis of a problem, and instead, I got an extensive list of any issue not related whatsoever to the main problem. In other words, I paid for a service that I never received.Using an analogy: if you go to the cardiologist, you are not requesting advice about your haircut or your clothing choice; you may appreciate the advice, but not as a substitute to your heart condition.*****************************************************************Response from the owner 7 hours agoFernando, We pride ourselves on giving our customers the best in service and care. I can see from you review that you feel that was not the case here. Please contact Matt our Service Manager here at the dealership to further review this. Thanks again for taking time to leave this review and your concerns.**** Replying to the response from Tom Roush on 1/9/2021****Greetings,There is a great feeling in taking pride in work well done. Unfortunately, this is clearly not the case.Mr. Jeff Duncan politely advised me to contact Matt to bring the situation to his attention, in response to my original email. After calling back and forth, without any success, I took my car to a trusted mechanic, which explains why contacting Matt at this moment is pointless. I base my relationships on trust, and after being charged for a service that wasnt provided, (the diagnostic to the issue mentioned above), my trust in Tom Roush got severely corroded. I fairly allowed the dealership to do things right when I brought my vehicle for the diagnostic, but the delivery was far from satisfactory, which forced me to seek a different alternative. I deeply advise you to pay attention to those details and bring excellent service to whoever is next in line, rather than try to address the case privately once somebody writes a review about bad service. We only have one chance of making a first impression.

I have one name for you: Johnny Much!!! Make sure you ask for him in sales. Knowledgable, patient, informative, thorough, not pushy and easy to work. Had a great experience with him which ultimately led to my decision to buy. Highly recommend working with him if youre ever in the market for a vehicle.

The service guys are really great!

Very relaxed atmosphere. No high pressure sales. Very knowledgeable staff (Larry) and helpful in answering questions about vehicle details. Very pleasant experience.

Brought my Mazda MX5 down to fix a poorly done brake job that was done here locally in Lafayette. They documented exactly what the Lafayette dealer had done wrong. I had been to the local dealer 5 times to fix the loud brake squealing. Tom Roush Mazda staff fixed my brakes perfectly. No squealing!

I just bought a 2020 Mazda CX-5 from Roush. Roger P. was my salesperson and he was absolutely fantastic-he went through and showed me every feature inside the car (which was loaded with TONS of stuff compared to my older vehicle!). I really appreciate the time he spent, because I dont think all salesmen show that effort. This is the second Mazda we have bought from Roush, and we are thrilled.

Ive been doing business with Tom Roush Lincoln and Mazda dealership for 15 years and highly recommend them! Never had an issue on anything!

Great customer service...both with sales and service staff. Id recommend Tom Roush to anyone.

“It’s cold outside! Come on in!”Freddy! THANK YOU for hooking us up. You were amazing to work with. Glad to be apart of the Tom Roush family! I’ll be back for my SUV! See you soon!!!

Had a great experience buying a car with Tom Roush. Thanks JT

I try to not complain, but Im really not happy with the way my car service appointment was handled. I called to schedule an appointment for a safety recall and to fix some warping on my dash. When I called to make my appointment, I asked them if they needed my car information (VIN #, year, model, etc.) I was told it wasnt needed. To be fair, weve taken my husbands car there in the past, so Im assuming they thought it was the same vehicle although I mentioned that it wasnt on the call. I received an auto generated email with my husbands car info on it, so I responded to the email and said that their information was incorrect, and went ahead and gave them my cars info and recall/dash issue information.... no response. I then called two days prior to the appointment just to confirm that they really didnt need my cars info, no one answered so I left a voicemail. No response.I dropped it off for the appointment on a Friday morning, got to work, and someone called and asked if I scheduled this appointment, because they would need to the order parts. I explained the above situation of events, and was told it would be Tuesday before it was done. I said fine, just get it done and call me when youre finished. Tuesday comes and goes, and no call. I called Wednesday evening to check on it, they said it wasnt finished yet and would be done tomorrow (Thursday). So then Thursday came and went, and I called again to inquire, and was told it still wasnt ready, and would be done by tomorrow at lunch time (Friday). Friday also then came and went, so I called again to check, and was told it still wasnt done, and that I could pick up a loaner vehicle on Saturday for the inconvenience. However I did get a call on Saturday morning stating that it was finally done. So I make the trip over and pick it up. There are three screws (no idea where they came from or where they belonged) sitting on my floor board, as well as foam sticking up near the window of the dash they replaced. I get it, it was a tough job - they mentioned that, and they werent being paid for the work due tonit being a recall/warranty, but to wait a week for a job and it not even be done right is a complete disappointment. I wont be returning here again.Proactive communication on the issue would have been nice instead of having to have me call every day to figure out why the timeline I was given on 4 separate occasions, was not accurate. Overall just poor customer service.

Excellent, no pressure, buying experience. The Tom Roush sales representative I worked with was Jonny Much. He knows what hes doing, hes enthusiastic, and hes extremely easy to work with. I got an excellent deal on what I believe is an outstanding car (a Mazda 6). Thank you.

Went to look at a 2018Miata. Spoke with salesman twice that I was 3 hours away, would he do a walk a round and let me know if there were any dents, scratches, chips, etc... before making the drive. When I got there, you guessed it. Literally more chips than I could count, door dings, numerous scratches, most deep, gouge on front end, a couple really big scuffs, this thing was ROUGH. Moral of the story? Don’t trust these guys.

We’ve purchased two new cars here and love the customer service and smaller shopping experience. Skylar Brewer is our favorite sales rep here!

So friendly-an enjoyable experience all around. Marco was a wonderful person to work with from beginning to end. Brock in finance was very pleasant to work with too. My husband and I highly recommend this location. Nothing but positive experiences. Two thumbs up! Love my new (to me) car!

The Tom Roush dealership is a very friendly place to visit. I have found their staff to be very helpful, and there visitor area, or waiting area, is very well equipped with drinks such as coffee and water and various snacks. Also, there is free WiFi available while youre waiting for your vehicle to be readied.

Everyone at Tom Roush Mazda was courteous and responsive. A comfortable buying experience and they sell great cars. Highly recommend.

If you are looking to buy a new SUV: Go to Tom Roush Mazda and try a CX5. Weve been driving Honda CRVs for years, and Mazdas doing SUVs as good or better than Honda (and the CX5s are just way cooler, IMO).And if youre thinking about a Nissan, go in and ask for Andre Kennedy. He was our sales agent for the CX5, and is so good hes been promoted to manage the Nissan operation at Tom Roush in Westfield. We are not certain if he ever sleeps.If you get any other vehicle, people might cover it with Post-It notes, and you dont want that to happen.

Had some issues with our truck that required us to return to have them addressed; however, the service department was phenomenal. Our service advisor, Scott, and the technician working on our vehicle explained everything thoroughly and made sure we were taken care of. The tech, Drew, showed us exactly what was wrong and what repairs would be made. The team at Tom Roush made our experience wonderful and our truck is running better than ever.

Amazing experience! Tom Roush Mazda has a fantastic sales staff. Becky, Pete, and Tareck treated me with kindness and respect. They did not try to pressure or up sell me. This is my second time purchasing a vehicle here, and this time was even better than the first, which was also great! 12/10 Would HIGHLY recommend!

Tom Roush Auto Group in Westfield is awesome! Just bought a new Eclipse Cross from Brad Williams and did my financing with Moe Rasim. They we both awesome to work with and got me in and out of there quicker than any other time I have bought a car! They are great! I highly recommend them to anyone looking for a new car!

His name is Scott his not professional an I didn’t like how he treated me when I brung my car I will never ever go back there if he works there do not go to this place if Scott is there

Larry was kind and thorough. Great car buying experience!

GREAT SERVICE FROM LEE AND THE ENTIRE STAFF,GOOD PRICE FOR THE 2020 MAZDA 6.

Top Notch Team!!

We had another great experience at Tom Roush Mazda. Pete Reehling helped my wife and me buy our first car as a married couple and it was great. He was very patient and helpful and made sure we got the right car. I would highly recommend Tom Roush Mazda to anyone looking for a car.

Larry Graves was my sales person, he did a great job and answered all my questions and explained new features. Very painless experience

It was a very nice place. People there are very nice. Will tell others to go there for anything to do with car buying.

I absolutely love this location. The Service Department and my Advisor, Tammy, are amazing. The only place that touches my Lincoln (they still have Lincoln specialized mechanics at this location). Customer Service compares to none. I’d give them 20 stars if I could. Tammy, my advisor, definitely deserves recognition. Did I tell you that she is amazing? She is!!!

Nothing but professional service. Came in for oil change and tire rotation in and out in an hour. Told them i had a fob battery warning and replaced the battery. Bonus was a video of my 201 cx5 sent to my email where the mechanic was showing me what he was doing. Lease is up next year and will definitely be back for a 2021...

The nicest people. Great waiting area. Love the big screen that shows the progress of my car service.

I highly recommend working with Bob and Joe at Tom Rousch Budget Center. They were friendly and honest. They listened to what I was looking for in a vehicle and a payment and helped me achieve those goals. The guys were also very patient with me and didnt push for a quick decision.

We needed to lease a vehicle in a bit of a rush - we were treated with respect and professionalism from the moment we drove on the lot. Skylar Brewer is AMAZING and helped us get the perfect car for our needs, and in record time! Thank you Skylar!