Excellent service. Ben was very helpful.

Was going to give fewer stars, because the customer service wasnt great at all. On hold for a while, just to be transferred to another department where there was no answer. That happened tree times.I almost gave up and went somewhere else, until I spoke with Sierra, she was so friendly and helpful. I will be bringing my car in for service from now on. Thank you Sierra.

I arrived for my 7:00 AM appointment 10 minutes early, parked and went to the Quick Lane door. Lights were on and two individuals were sitting at the counter talking. I tried the door and it was locked. They heard the rattle, looked at the door, saw me, and ignored me. I would not normally complain about this but it was snowing and 25 degrees outside. They would NOT unlock the door to let anyone in (I was the only customer there). Do they think they are a bank or something else that requires a lot of security? It was several minutes after 7:00 before they would unlock the door, even though the posted opening time is 7:00 AM. This is how they treat people!! There are a lot of other dealers in town and I’m sure they treat people better than this!!

Had a scheduled appointment at 8:30am with a confirmation email, and was told “sorry we don’t make appointments”. “It’s a 2 hour wait”. Tried showing the confirmation email and service advisor didn’t care. Drove to Performance Ford Bountiful, took me right in with no hesitation. Out the door in about an hour. I will drive 40 minutes to Bountiful before I ever go back to Henry Day Ford.

I see all the bad reviews but I have been coming here for years and they have always been fast and great. The manager is always the first one I see, he knows me by name and does whatever possible for me. I dont even own a Ford any more and I still take my truck in to them. I give this place 5/5 !!! Amazing place along with great people.

Fast and made really simple they were Awesome.

Called them up for the works service to be done on my 2011 F150 was told the service was 39.99 plus an additional quart of oil for the truck so asked for the price out the door she had to transfer me to someone else (not sure why this information is not available to everyone ) so they didnt answer so got kicked to front so after 2 times on hold told them to just call me back with information. so 10 minutes later they call me back with a $69 quote and said that was a special and expired last month. so I called ken garff quick lane they gave me a out the door prize 46.10 and got me in asap had a donut and hot coco and they even washed it job well done

Not a good experience. My mom who is 72 was overcharged almost every time she brought her vehicle in. She believes that because she has a Ford it needs to be serviced at a Ford dealership, it does her family no good to try and convince her otherwise. So we just shake our heads in disbelief when she tells us how much they charged her for the most recent repair.

Called in to get an estimated wait time and was told to come in and that they would be able to take care of me right away. I arrived and there was a 1.5 hour wait. Very frustrating. No other customers or their vehicles were even visible.

Wife took in 6.0 excursion for a oil change got it back leaks oil took it back was told bad rear main then transmission leak but never leaked before had oil cleaned from underneath found to be leaking from oil drain plug jokers

Even if you get there right at opening, theres still a 1-2 hour wait. They dont allow appointments to be made either.

In, out, on the way.