The staff was trying hard but place was short staffed when I visited. There was insufficient seating, resulting in 3 couples, all elderly having to stand around. Some staff took almost 30 minutes (yes we were there longer than 30 minutes) to resolve problems of customers. Place needs more staff and better seating for waiting customers.

This store is terrific. I just bought a new phone and made 2 different appointments to get it set up. After the first appointment everything was running ok but of course new things come up as you get more into the different apps. The techs here, led by John at the front, could not have been nicer to me. They got everything working correctly and showed me how to do so many things with the phone. Being there 2 times allowed me to see other customers with their new phone problems. The techs were all very patient with them. As I said, this is a terrific Verizon store!

Representative lady literally got upset at me for looking at her & said “You don’t have to look at me like that” she was a brown/black hair look latina idk know her name cause the big big big Hispanic man with the short cut black hair wouldn’t give me her name when I asked for it . DO NOT GO TO THIS VERIZON LOCATION. 2/3 people working & 2 people in the store but apparently wait time is “30-45” mins even to find out the prices of headphones since there’s no prices on any of their items this place is a joke stay away from this place better off going to metro PCs /T-Mobile will save u a lot of stress headache and MONEY metropcs wireless for ALL 😇

We ordered a phone and went to pick it up. We discovered that it was the wrong phone in the store and we handed it back. They told us there would be a restocking fee. We did not even open up the box. Unbelievable, they later recanted their claim for the fee but would not cancel the order. The salesperson we dealt with went by the name of Paule but he was completely dishonest and disreputable. Avoid this store!!!

I just switched my number tmobile to verizon but my phone not work for outcomes calls and I visited store back next day! They told me wait 2 hours?? What a wonderful service they have!! I would like to give 0 stars but google don’t have this option😡🤬

Verizon is a great company. This location the employees have no sense of urgency. So you wind up waiting almost 2 hours to be seen exclamation

Everyone to exceptional time and care helping me with my issues.

I, black,Was turned away upon entering store, was told they were understaffed today and I need to make an appt b4 coming. Appeared to be servicing a white family and a white individual. No one else in store.Did not say, but i will assume taking appt only customers/COVID, yet none of the employees had on masks.

I HATEEEEEEEE Verizon so much. I had AT&T beforehand and my husband talked me in to switching carriers and I’ve never had so many issues with a cell service since I’ve been paying my own bills at 18.

Great customer service!

Today was, hands down, the worst experience i have ever had with Verizon since joining them more than 15 years ago. I understand completely that procedures have changed because of covid-19, but today was ridiculous. Keeping people waiting outside for over an hour, no updates about progress, allowing random people to enter ahead of you for no reason, and, to top it off, a security guard inside who giggled at our frustration on waiting outside. Too many competitors to be forced to deal with such terrible service. Oh, and they didnt even have what I wanted when I finally got inside. Time to make a change in phone company.

Really friendly staff!

Asked for help with an account issue, was told they dont do that in person. Wouldnt even look at my account after I told them I had been unable to resolve the issue online. Zero customer service

Seriously its Verizon. Between them and Comcast its a race to the bottom of customer service. Now theyve used Covid as an excuse to cut their hours of operation and staff. They are using the BofA model.

Lousy cell coverage. Lousy customer service. Over priced. Hated it on the road most of the time.

If you have Verizon prepaid they wont serve you. They had me check in and then told me to wait outside in the car and never called me in. I sit in the car and watch them serve other people. I had to go to Walmart to buy a new phone.

My appt today, the 4th was great. The guy helping me, Ryan, fixed everything that went wrong on my previous appt and the Mgr Paul made everything right!Couldnt be happier!

Slow two hour I walked out went to t mobile

Virginia was very helpful and respectful

Ryan was super helpful and took the time to help me get my phone working.

Poor customer service. Sales associate texted on their phone for approx 2 mins prior to assisting me. Disinterested in providing details regarding various phones. This location lost out on 2 sales for my husband and myself. Will not be returning.

Ive been a Verizon customer for many years. Today, after visiting this store on numerous occasions, I finally met Addie. She was knowledgeable, efficient and a pure delight. She made my day. The manager and Chase (met him on another visit) were also very nice. Some of the other guys in my estimation act as though the customer is there to serve them, not a good way to keep and grow business. Thanks again Addie for a job well done.

Be VERY careful with this location. They gave us $500 credit on 2 phones we turned in so we would buy two new phones. We did it and then they cancelled the credit and kept our phones. We went to the store and they say we must call, we call and they say to to the store. Frustrating and deceptive.

Horrible customers service 👎 👎👎👎

This is a very busy location, but its well worth the wait when you are attended to. Great customer service. I always leave happy regardless of why I go in there.

Disorganized. Unprofessional and unfamiliar with thier own products.I went in there to buy a $1500 phone and walked away after the associate who assisted me was completly inaccurate and had to be corrected by another associate who apparently was not having a good day either...If your company represents value, I suggest they train the staff accordingly because they just lost a customer 🤷‍♂️

I went to this store not sure if I was going to switch from my prior phone carrier to Verizon, due to my experience I did and it was amazing. Ryan who is a PHENOMENAL representative and was the rep that met me and assisted me. He was very pleasant, he was not pushy and he took the time to ask me what it is that I was looking for and how he could help me. I was very skeptical at first and was not sure if he was going to be pushy or like your typical salesman and he was anything but that.I asked a lot of questions about the different specials that they had going on and he took his time to tell me about all of them and he explained them to me. At first my guard was up and I was hesitant because I knew that my credit score has dropped some and I wasn’t sure if I would qualify for anything good, again he was very kind, was not pushy and just said we can do a pre-qualification check which wouldn’t effect me negatively in any way and at least see if I pre-qualify for anything.I qualified for a great deal and was able to walk away with a new iPhone 11 and just paid a $49 activation fee, received a $300 credit for my trade in, a $400 rebate that I will get in 6 weeks, and a triple bundle special and received an amazon fire stick, a wireless charging pad and a 10K portable power pack, my total out of pocket cost was $150 and without choosing the bundle special my total cost would have been $49 .This may not have been a good deal for someone else but it was a GREAT deal for me. I normally don’t write reviews good or bad but the phenomenal service that I received from Ryan at the West Palm Beach Verizon store warranted a one.Not everyone will qualify for the same deals but I will say this, Ryan will help you find the best deal for you based on your qualifications. Definitely go check out the West Palm Beach Verizon store. Ryan was phenomenal and he’s your guy.

Terrible service. Long waits.

Horrible. 45 minutes of waiting. 2 employees standing inside not helping anyone

Chase and the rest of the staff were very helpful and friendly. My mom in law uses a walker and the staff rushed to help her into the store from outside the door to the phone she wanted. Great job by all

This is a very good store location, and the staff is friendly and courteous, as well as knowledgeable. You can tell many people agree with this bc it’s one of the busiest locations. During peak times there is a long wait time, but the agents are well worth the wait and provide plenty of distractions and entertainment in the store in the meantime.

Lasaun, the General Manager, helped my girlfriend and I, in such a quick and efficient manner swapping out a car changer for a wall charger. I ordered the car charger online from Verizon directly that was not the correct plug so he happily exchanged it for the correct galaxy plug! Very friendly team and all smiles in that store! Really appreciate the great friendly service from a local Verizon customer :)

Really great customer service and had lots of options. Not exactly cheap but if youre buying a brand new S10 its going to be expensive. Highly recommended!

Just paid my bill ty

Ok, I have all of you beat. My wife and I had the best experience ever today at this store. Reese was our consultant and she was FANTASTIC. No long wait, no rudeness or any of the other negative reviews. She greeted us with a smile and happily help us through our purchase. Our purchase was somewhat complicated. We have five phones coming over from Sprint. Two being upgraded were out of town, one was a simple upgrade right then and two others that she took care of. She even made sure my wifes phone was set up and she tested it to make sure. We went in thinking how complicated this was going to be and she made it as simple as she could. She even wrote us notes as to what to do next to get our phones ported over from Sprint properly. It was a GREAT experience and I would tell everybody that wants to go to Verizon to go to this store and ask for Reese. I would actually give ten stars if I could. Thanks for everything Reese. You were AWESOME!!!!!!!

Great service. Glad I switched from AT&T. They were very helpful in this location and helping me make the switch. Fernando is great, ask for him!

Isaiah is the best. He helped us fix our account after it was hacked. He was efficient, pleasant and helpful, while maintaining friendly banter with my entire family. I will ask for him again!

I went into the Verizon store because I read great reviews about some of the sales associates. Luckily I was able to work Wakly Pierre after reading the review. He was knowledgeable and helpful. He ensured I understood everything before I left the store. I highly recommend that you see him. :-)

Best phone buying experience ever. Left sprint and Im never going back just because how welcomed I felt coming to Verizon.

This is by far the best Wireless store I have ever been to. Unbelievable service. They make you feel like family as soon as you walk in the door.

Love Verizon. Love the service and the people. Its this particular store though, that for whatever reason, simply cant get it together to have a properly working pay kiosk. Was here on the first at 10 a.m. and it wasnt working. Now Im back from traveling for work and ready to pay my bill but once again the payment kiosk is offline and no one has any advice or answers. No im not paying with a card. I have Cash.

I hurried in right before closing and they were still kind and helpful. I would recommend this Verizon Wireless store to anyone who needs to find one in the West Palm Beach area. The staff were very kind and took my phone issues seriously even when the phone wouldnt duplicate the problems Id been having. Two thumbs up.

No support offered for an existing Verizon device that is locked. I feel run around and this confirms that Verizon service is not what it used to be. :(

After multiple issues with Verizon customer service, I came into the store for help. If it weren’t for Xander, one of the solutions mangers, I would no longer be a long time Verizon customer. The customer service I received here was exceptional! Xander did everything within his power to help me with my issue and I could not be more thankful. He truly went ABOVE AND BEYOND! The staff at this locations is second to none. You can tell that they care about their customers and take pride in what they do. I travel A LOT for work and could not recommend any other Verizon store to go to over this one. Exceptional service. Exceptional staff. Thanks again Xander! I can not thank you enough!!!

New customer to Verizon, after being stuck with sprint for to long. I have to say, I am very impressed with the service and not to mention the top notch customer service is great. I bought the s10 along with the bundle for a extra 100 got a case, screen protector and a fast wireless charger. Two days later the screen protector lifted and messed up. I walk into another Verizon here in palm beach 500 miles from the ga store and they replaced it and said thanks with a smile and handshake. F sprint. Its great to be able to use internet or data while talking on the phone.

My phone was not working for a whole week, I couldn’t access the cellular data, I didn’t have no internet connection whatsoever. I done went to the Verizon cooperate store in boynton beach in Congress, not even on specialist couldn’t resolve my problem, so I try this location at west palm beach, and the moment I camed inside the store, the GENERAL MANAGER “XANDER” greeted me with a great customer service, he was so nice and polite, he help every customer that camed in, and not only was he so nice and respectful, but he had so much PATIENT, he is the best of the best, I was at the edge by changing my service and joining another company, but XANDER, change my mood and made me happy, not one representative could even fix the solution, but Xander stayed on the line with a representative and did not get off the phone until my problem was resolved!!!! I couldn’t be anymore happy, I walked out this store happy and very satisfied just by XANDER going beyond to get my problem fix on my phone, thank you XANDER YOU ARE THE BEST !

Have been to many Verizon stores and this one is by far the best, excellent customer service!!

Tonight I went into this location and Dimonique was incredible. Her level of costumer service and kindness was outstanding. She said hello to every person that walked in door and even though it was busy she made everyone feel accommodated and welcome. This was by far the best customer service I have had at any Verizon store. Dimonique was polite, knowledgeable, patient and understanding. She made sure I got what I wanted and what I needed for my new phone. I gave her a hug before I left because she was that amazing. I broke my phone and I was very concerned that I would loose photos of grandmother that were not backed up to my computer. She took her time and she made sure everything was transferred successfully. She made my day !! Brian also stood out to me . He was working the floor and helping many different customers at one time . One older lady was getting very irritated because of her own lack of knowledge and technology but Brian remained calm, cool and collected. I will be back to this store and I will no longer go to the PGA store or the Jupiter store because I was mistreated at both of those stores. Beware of the PGA store you will wait forever for anything.

Avoid this store! They are crooks! I went into this store to upgrade a device. I have 4 phones on my plan. The sales associate instructed me that if I put a protection plan on all the devices I would get a free hum device and there would not be any fees associated with it. He told me its something they include with the protection plan. I decided I would also purchase a hum so I have one for each vehicle. A few months later I review my bill and see I am being charge for both devices. One suppose to be free. I call customer service to ask why was I being charged and they told me it was never free. They never had that offer. They also said as a courtesy they would take it back. They told me to take it into the store. I took it to the store and Ellen at the store told me that I cant bring it back to their store. I told her the customer service lady told me too. She rudely told me that verizon customer service dont dictate what can be returned to the store. I cant believe a major corporation would treat customers like this. Its very upsetting because I am a loyal customer that been with them for years.

Fantastic customer service!!I had a problem transferring my contacts on line and was helped by Albert and Desaun. Thank you again guys for all your help and knowledge!!

My go to place. Very friendly and just great customer service reps. Wait times are normal. I visit often

Very bad service,called 35 mins before showing up for a item I purchased on the app 4 1/2 hrs prior only to be told Ill process it for right away it will be ready when you get here only to wait roughly 20 mins for someting that was never processed,and oh by the way it was cause they were busy but when I showed up 2 costomers being taken care of 1 rep on his phone the other trying to please me but the person I talked to on the phone prior to getting there was out getting food and yup, didnt process my order shame on you Verizon

Terrible. No one was interested in helping us with our 2 line switch.

Upgraded two phones .No long wait. Melvin was extremely professional and helpful in transfer of phones info

Melvin was awesome! He helped me save money on my monthly bill! Give this man a raise!

Good location, felt as if staff was a bit immature. Joking and didnt seem to really be working with exception of two staff. Which seemed to be running entire store. Also there is no repair center there. Bring in phone with issue, they order another one for you without seeing if your phone can be repaired.

Great Verizon experience!! Took my mom to Verizon to help her switch from AT&T. We really had great service and a excellent deal on a iPhone 5. Ask for Darnel cause he really went out of his way to help prove that Verizon has the best service 100% Thanks!

Legitimately just had my best and easiest experience with Verizon, ever... In six years... Pretty sure the reps name was Jerome.

So helpful and friendly. They helped me out of a jam when the Verizon merchant at City Place refused and was rude. The people at this official store on Okeechobee are very patient, kind and helpful. I cant speak highly enough about Wakley who helped me. He was a blessing to me today!

Words cannot express my appreciation for Isaiah who helped me from start to finish during a very emotional time of life. It was BEYOND important for me to get all of my text messages synced with my new phone once my old phone completely broke. Not only did he greet me at the door with a big smile... when he asked how I was doing I broke out into tears due to a recent loss. He calmly and kindly waked me through the entire process and SAVED all of my sentimental texts, photos and videos. Verizon is very lucky to have such a wonderful person working to help people. Customer service is everything in this day and if I could give Isaiah 10 stars I would. Thank you so much!!! Sincerely, Monique

Great! Received more than I expected!! You have one life long HAPPY customer here! Keep up the SUPER CUSTOMER SERVICE!!!!!

Excellent service and couldn’t have my devices working without their help. They even found that i Was overpaying for my phone bc I use so little data and saved me around $80 a month on my plan. Can’t beat that. Not many companies will look for ways to save you money. What a great way to keep you connected to Verizon over other carriers and competition. No matter who helps me then are always truly patient and understanding. Expect to wait for service bc this place is always filled with customers, but no one will rush you once it’s your turn.

Visiting my parents in Florida and my phone got wet. Went here to ask if there was anything they could do to help me get a phone before I traveled back home. The greeter took my name immediately and informed me there were two people ahead of me. I noticed three customer service reps working with people. After waiting about 20 minutes, I see the greeter walk over to one of the reps (I should have gotten his name) and tell him that I had been waiting and my name is Lisa and please go over. He came over and told me to file a claim online, there was nothing the store could do. I expected that however, I was pissed off to find out that he was just hanging with someone in the store and not doing his job. He wasnt helping a customer! If the greeter hadnt said anything, I would have waited longer just to be told to go home and file a claim. Young man, tall, dark hair, beard. Thats all I remember so I am disappointed by his lack of customer service effort.

Both times I visited this store, it was extremely pleasant. Great service.

Extremely caring patient staff!!! I was freaking out about changing from My first smartphone (Android) to an iPhone, and, they were so kind and patient with me, I really appreciate their personal service.

Nice people. Good customer service.

I can’t get help anywhere. I called tech support they said take it to the store and then I tried to go to the store and they said they can’t help. I have no numbers on my phone and I can’t get help.

I went to this particular location because its near my home. I was looking for a phone and I also wanted to switch my service. When I went inside a young lady who is short and blond with her hair in a ponytail approached me, she asked me specifically what I was looking for, I explained to her I was looking to get an iPhone for my son and I was looking to switch my service. She was very aggressive and unprofessional she wanted me to get the BOGO deal which Ive never heard of an iPhone X that was not my intention to come in the store to purchase an iPhone X my intention was to come into the store to purchase an iPhone 8. She tried to make me get the BOGO phone which is a iPhone X. Ive never heard of an iPhone 8 not to mention I told her I wasnt interested twice. At this point, I told her that I did not need her assistance. She was very pushy and unprofessional.

Busy store. I typically have to wait 20 minutes and sometimes longer before someone is available to help me. Some of the staff is unprofessional. I say that after one experience where the guy helping me was watching a TV show on his phone the whole time he was helping me, and then he tried to steal an accessory that came with me phone. Fromm now on Im going to the store in Wellington.

They had what I wanted. And offered it for the the best price at the time. And they honor their own return policy.

Service was great! Quick and easy.Fernando was a great help for all our questions!

Excellent service, transition took a little longer than planned but I believe the error was on the other end.

Love coming here when I need something. Ask for John hes the best!

I was in the store today and was greated by Chase. I have never experienced a nicer person. He helped me for over an hour so I had alot of time to watch the others. Chases customer service skills are Superior to everyone elses in that store. The others should learn from him

Ive been in two Verizon stores and they were just about the same. Very well run, knowledgeable folks working there. I had a variety of questions, both about my plan and about my phone. While I didnt like the answers I got, I got the right answers.

Melissa sheets

They are very annoying. Forcibly trying to help as soon as you walk in. Even trying to discourage me from using the kiosk for my payment! I truly dislike anyone handling my bank card. Obversely, when you have a question no one acknowledges my verbal or gestured inquiries.The whole staff should be replaced. They serve their own egos not the needs of the customers.

They have the worst customer service, they laugh when they can’t help you. Called in about my phone I ordered online and she told me there’s nothing she can do about it

Best kiosk to use. It takes me less than a minute to pay bill.

Dan help me a lot took his time with me spend like a hour helping with my contract I so glad I find him Nexus 6 awesome best consumer services everyone was helpful

Their Unlimited Plan could be a little better

Locally in my opinion the BEST store available.

I had purchased a new 4g phone online, and needed a new sim card to transfer my old number. I know this makes me a potential headache for a commissioned sales rep as Im not there to spend any money. I had to wait about ten minutes, but once I got a rep, I was all set within about five minutes. He got me the new card, showed me where the numbers that I would need on the card and the inside of my phone were before I installed it, and warned me that Verizon would try to bone me on my bill if I activated the new phone before my monthly plan reset (he was right). Didnt catch his name, but he was a tall (Im guessing) Hatian-American. I overheard another rep, a nice young lady with short hair, working with an older couple nearby, and she was very patient while going over their phones and tablet with them.

Very knowledgable staff. Very friendly fast service. I wouldnt go anywhere else!

Went in for an upgrade. My customer service specialist was very knowledgeable and friendly. Got in an out within 30 minutes

My I phone 6 was not functioning properly The clerk at this store beingVERY DISHONEST tried hardest to sell me a new phone and insurance policy plus charger and waist holder for the phone 10x He pushed me so hard that I walked out only to return a few days later where another sales person said my phone was fine and needed only a small adjustment It is now working fine and even faster

Large wait time

The sales person tried to rip me off for $31.00 when I asked to speak with a manager he pretended that he talked to him in the back and told me I only had to pay a $10.00 tax fee. The $10.00 was probably a rip off to, I was fed up and didnt feel like challenging it. God will take care of slick Dan at the Okeechobee store. Oh and then he had the nerve to hold the door for me when I left. I guess he was saying to himself I still got your $10.00. Go to Dan if you want to get ripped off.

Great customer service very nice team John help me get thenough right plan and added additional line with no problems

Did not help me whatsoever. If youre having phone issues save yourself time and go some where a place can fix phone issues. They are not technical support. The guy touching my phone was sick. Gross, just gross. You know its cold inside when in the middle of disgusting Florida summers theyre all wearing sweaters and hoodies in there. And while I was sitting there the manager was sitting next to me having a personal call. Store was not busy at this time but she had been walking around the store talking on Spanish. The employees were talking in a huge circle while the manager was just sitting there on a personal call sitting next to me while they were all talking bs..she got off her call and joined in. I dont normally think of things like this but it was totally unprofessional and why not wait until no one is in the store.

This store has an excellent manager and staff who are top-performers in service, sales and customer satisfaction. John in particular is my go-to expert when I do something clumsy with my cell settings.

Horrible, Horrible, the customer service was irritated, rude and off putting, I will never go back to that store. Avoid the heavy set man named David, he was extremely rude to me. Im an easy customer but right when I walked in everyone appeared irritated.

Very helpful

Not a true Verizon store. Came into store to have plastic cover replaced and salesman kept trying to sell me the S10. Speaking of 10, he charged me 10 dollars to do the plastic screen cover...this is my 7th screen cover replacement and no Verizon store ever charged me. But this store did!

They where very good and helpful.

Very courteous and helpful. Fast service.

The store is welcoming and they give great customer servive

I typically do not write reviews. Avoid this store. These people do not know the word customer. They were rude, lazy, lied, blamed us for their incomepetence, intimidating, and lacked training. They let us leave the store without our email working, did not know how to transfer pics or data, and tried to sell us more products. Verizon stores used to be friendly places with knowledgable staff. Verizon has gone down hill dramatically.

I had a problem with my SIM card and went to this store for the first time. Great experience, not only did they help me with getting back up and running but Gerald, the associate who helped me, was friendly and enjoyable to talk with while fixing the issue and I learned a few things as well.I’ve tended to work with Verizon online more over the past years to avoid the wait and apathetic staff in VZ stores, this experience changed my opinion.Thanks.

My favorite cell phone company, RELIABLE