I went to get information, I was looking for the best deal on the 55+ plan and on iphones discounts, before I commit to change my carrier. The agent there was friendly and explained everything to me, and gave me options on phones, including the monthly payments on some phones I liked. But I was not ready and the agent was nice still and gave me his business card, if I decide /wanted to do business with them, he didnt get upset or changed the way he was talking to me, I thank him for that. 👏

The worst customer service ever On a Wednesday at 10:30 am. They only had 2 employees The manager nick is the rudest person ive ever met in my life 7 customers waiting in line for 35 minutes with no explanation 4 elderly people that were frustrated and never been helped Employees were coming in with starbucks looking at people and leaving 0 help I really was chocked I wish i could post a video of what the situation looks like im palm beach att its the worst ! Im sorry never again

Well organized store. They do nor repair there, but will provide you with an alternative to repair or replacement. Service was great and theres ample parking. Please visit.

We had an exceptional customer service experience when visiting the AT&T store on Okeechobee Blvd. in W. Palm Beach on Mon., Aug. 2, 2021. We stopped in to add my phone to our family plan and get a new SIM card and phone number. Andy was our customer service representative. He was laser focused and delivered really outstanding service and follow-up. I highly recommend him and he is a tremendous asset to the organization. Thank you.

Great customer service!!I visited one of the Asurion AT&T Locations for a battery replacement.The representative was awesome, very knowledgeable and pleasant.I would definitely come back to the same location.1862 Okeechobee boulevard West Palm Beach.👌⭐⭐⭐⭐⭐👌

Jessika and Jay are the best representatives. They’re my “go to” every time. I’d be lost without them. They’re professional, courteous and knowledgeable and they always resolve any problem or question I may have. It’s a pleasure dealing with them at this store location. I hope they never go anywhere else but if they did, I’d follow them. AT&T is very lucky to have Jessika and Jay! 👍👍👍👍👍

Alex N. was amazing. Super knowledgeable. Helped me thru the whole experience. Friendly. Patient. BRAVO TO HIM. Best experience at an ATT STORE EVER!

I walked into AT&T thinking I knew exactly what I needed, however the rep showed me how to save all sorts of money and time! My situation was fixed quicker and much easier than I had hoped. AT&T gets a 5-star from me every time!!

Retail sales consultant Jay Margolin at the AT&T store on Okeechobee Boulevard in West Palm Beach was extraordinarily helpful during my visit to set up Business Account and to change details of my residential Internet and Television services. His outstanding technical expertise, excellent attention to detail, and wonderful approach to problem-solving made my overall customer experience A+.

The employees are great and they will go out of their way to get you the phone you want at the best price possible. Definitely recommend

Ebony has great customer service skills. She is a total sweetheart.I honestly do not know how she did not loose it with all the questions I heard regarding service at AT&T. The company is extremely lucky to have such a great employee on their team.

The people at the store are very help full. But At&t themselves needs to keep better records of there information

The AT&T store on Okeechobee Blvd by I95 has the best staff possible. Jessika is very pleasant and does not push the customers into buying. I recommend this store and know I will be going back there.

Nick Zehme & Risaira Espinal were such a great help to me! In fact, Nick Zehme helped me twice; giving me time & customer service with nothing in return. I am praising the customer service ~ they were kind, helpful & honest!I am not commenting on AT&T at this time; I am still dealing with them.

I always dread having to go to the store but I had put it off too long. Ever since getting our new phones over a year ago my phone thinks I go by the name of my boyfriend. When I went in there tonight there were several workers. I didnt see a log in so I approached one of the workers and asked him if I am supposed to sign in whereupon he took my name and entered it into his tablet. Said I would be next and it shouldnt be too long. Watched two workers finish up with their customers and then pack up and leave for the night. Then saw another two finish up about the same time and then just kind of hung around their workstations after sanitizing. Neither approached me to help me. I finally went up to them and asked them if one of them can help me. The one worker then offered to help me But I felt rushed the entire time we were talking like she was in a hurry to get done with me. All I wanted to know was how to make my phone recognize me as the phone owner. After briefly looking at my phone she insisted that my boyfriend must have taken my phone and logged it into his name. This is not true as the phone has been logged into his name ever since they were given to us by AT&T. I just had not taken the time to go over there to get this corrected because it usually means hours of my time. Long story short she told me how to log him out claimed I was going to lose everything in the phone and then would have to log myself in. Told me I needed to find out what his Samsung password was not his Gmail account password. Wrong on both accounts. She also claimed that once I logged him out the screen to log myself in would appear automatically. Wrong again. I had to search for it. By the way, I did not lose any of the data, text, accounts, files, apps, or anything in my phone as she predicted and the phone now recognizes me as the owner. When I call my children it now shows my name on the caller ID not his. This salesperson was wrong on almost everything she told me and rude as hell by rushing me out the door

I have to share my experience at this store, so maybe the next person is treated better. I went in yesterday looking to upgrade my phone. I was welcome by Junior, a gentleman with 0 enthusiasm, and no clue what customer service or sales are. After asking him a couple of questions and barely getting the right answer I was told the phone I wanted they didn’t have it and I could go somewhere else. Then I decided I was going to get the one they had in stock and ended up being the one of the options I wanted, but he said he got confused with the color. This agent not only didn’t welcome me with the right attitude, but did not ask any questions to see what was our needs, did nit inform us about the cell phone. He gave me the phone and did not even help to activate it and walked away. I spent another hour there trying to solve an issue activating the cell phone (which was a mission and I ended up at apple cause they could not figure it out) and he didn’t even asked why we were still there. I could have bought a cover, charger and probably upgrade another two phones but I decided I was not going to spend a penny extra in this store. After 1 hour and 35 minutes wasted there, I had to go to apple to get help cause nobody there could help. Horrible way of conducting business. I personally won’t set foot there ever again.

These people saved my life. I was alone and stranded. No way to talk to anyone. The only way that I could send memes was by carrier pigeon. These were the dark ages..until a helpful woman at this ATT store helped me find a phone. Now I am truly alive and talking to everyone I love. I have so many memes now that I am become meme king.. I am in debts to thease ppl for rest of mine lief. Thank you AT&T for halping me.

Rico was a great regarding the issues on my phone. Great customer service skills. Wish we had more like him.

Dustin and Jay at AT&T on Okeechobee blvd and I-95 were very professional, and extremely helpful. We made a mistake by originally going to an authorized retailer. I called the store here at Okeechobee and told them what happened and Dustin told me to come right in. We came to his store and they made everything right and effortlessly fixed our account. Jay was patient and kind and worked with us until everything was completed and helped us upgrade our lines. We will definitely be back here and suggest anyone needing service come here. Thanks Dustin! Thanks Jay!!

Worst AT&T. Went in and the girl talked me into a phone. She declared that it would have to be sent to my home. I live in a high theft area and I said you mean you cant just send it here? She said no then they would be to busy. I went to AT&T then at Shoppes on Woolbright and the crew was more than helpful and sent my phone to the store and called when it got there. This location on Okeechobee is a joke.

Thank you Jessica for making it fast and easy to setup real happy with the service and thanks for listening to what I wanted and not trying to sell me other stuff I don’t need.

We were very grateful for Jadrian and Alex who assisted our family yesterday. Jadrian who was our sales associate was very knowledgeable about the latest tech. Jadrian and Alex upbeat personality allow us to feel relax, welcome and safe to our AT&T store.

Top notch service. Everyone that works at this location is alert of everyone that walks through the door and makes sure you’re taken care of from the greeting to the closing of the service that brought you in. Sales associate Andy was very helpful, patient, and professional. Appreciate the staff at this location and will not go anywhere else

The location is clean and tidy. Jessica is excellent at showing us all of our options, provided answers to all of our questions about the phone, our account and just overall service was a great experience for our family.

Customer service doesnt get better than this! Ask for Jay!

Our retail sales consultant Risaira was fantastic! She was very knowledgeable and went above and beyond to help us find the best plan for our family. We are grateful for her service.

Jay, has been the sole person to work on my business account. He has made my life so much easier, and makes the bills so simple and clear to understand. Thanks again Jay!

I was blown away with the customer service that Retail Sales Consultant Andy gave me at this store, there was no excuses or waiting he quickly fixed my account problems with a smile!

Jay is an asset to ATT! Jay was awesome as he answered all my questions and had a positive vibe throughout my pick up process. He was informative and friendly! ATT is blessed to have him

Wait is too long and there is no place to sit I was tod to walk around or stand in the corner. Especially difficult due to my foot injury. I asked it I could sit in my car to wait and get a text message. The manager had to give special approval for my request. Waited in car for 30 minutes and finally texted. I went back into the store and still had to wait. Ugh.

Please make sure you go and see Ebony if you visit there you won’t be disappointed

Jay was a pleasure! Extremely helpful and informative! Very friendly and made the upgrade that much more exciting! Thank you so muchhh!

Jay was very helpful got us in and out in a jiffy and I would recommend anyone that’s comes in at&t to ask for him because he is super helpful.

Dustin the manager has completely gone out of his way for my mother in law! She actually asked me to write the review because she didn’t have a google account but couldn’t stop telling me how much he helped her. She had a problem with an unnecessary charge on her phone bill and Dustin went above and beyond for 4 hours to make sure it was taken care of for her. She was so upset walking in the store but he made sure she left feeling so happy and thankful. THANK YOU AGAIN !For Donna Skoda

The service at this location is terrible and AT&T company as a whole has worse customer service than Comcast. Yeah, you read that right.

Jay was very helpful, fast, and friendly. He made the process of upgrading a pleasure. I will definitely recommend other customers to this AT&T location ask for Jay!!!

Absolutely the worse customer service experience weve had in our 13 years of being AT&T customers. Both the sales guy and his supervisor Mary were rude and incapable of assisting with basic account usage. Im not sure if AT&T just hired them in the past few weeks and did not have enough time to train them accordingly but we were spending another 1k on a phone to upgrade the account and they werent able to help with basic tasks like adding a user to the account. Not sure why they are there in-store if they cant handle simple tasks. It wouldnt hurt to have a refresher course in business etiquette, there are certain words and gestures that are inappropriate when dealing with customers.

I cant express how satisfied I was with Miris help! This lady deserves employee of the month! She would explain to me what she was doing step by step making sure Id understand everything related to the process she was taking me through with my account! Would definitely come back pay her a visit!

Paola, was extremely helpful. My wife was porting her number in from Verizon (who made the process ridiculously hard) and she was very patient with us during the entire process. I definitely recommend her if youre doing the same!

Quick service. High prices

I went there to get a new phone and someone told me that they were going to sign me in and told me 40 minutes wait and I waited that amount of time and I didnt see my name so I went and HAD to ask if my name was supposed to appear on the thing and they said yes..and my name never appeared. I had to wait for a long time, and left because I was never helped.

Excellent customer service and very knowledgeable staff, Bilal was very helpful.

The sales associate was excellent and accomplished my needs effectively and correctly however the wait was un reasonably long and the authorization needed to settle my problem took a long time as well.

A gentleman named Dustin was the best help. Ive ever had at AT&T store at 1862 Okeechobee Boulevard

Excellent customer service. Rudy was exceptional!

Nasty food is very cold didn’t receive what I paid for nobody is answering the phone order just all messed up . Bad bad service 👎🏾

Very slow service

I enjoy my service with AT&T but did not enjoy my visit to the actual store. Salesman misled me on a prepaid plan I was purchasing for the purpose of trying out their service before committing and charged me an unnecessary fee. The fee I can accept but don’t mislead people on the facts of a wireless plan.Update: Had to go back to the store for a matter I couldn’t solve online. The gentleman I worked with was very professional, knowledgeable and took care of my problem right away. Don’t want to label a store poorly due to one employee. My experience with AT&T has usually been positive and this restored it.

Horrible customer service.. asked for a manager and they refused to bring the manager out.. tried to trade in my phone and since the beginning the sales girl was saying no to every possibility and not helping us at all.. we had to leave to go to another store to be able to trade in the phone.. total waste of time and had to risk AGAIN getting in contact with people to be able to do something that it could’ve taken 20min.

Jay made my experience to the store great. He is very patient, personable, and knowledgeable. Phenomenal customer serviceCheers

Andy helped us and he was amazing. This is the best store in all of PBC!

I understand it’s a virus going on around but one person in a store is really ridiculous when there is 7 employees in a store going in and out that isn’t safe either i wanted to open 3 more lines. The customer service was horrible the young lady acted and you can tell she didn’t want to be there very nonchalant attitude so i just left

The guy at the service when you first walk in has a terrible attitude and was incredibly rude. Definitely go to another store if you want good service!

Jay is very nice and does a great job!

Tavera the girl who helped me get my att account set up. She went above and beyond to help me get everything done. She was extremely helpful. You guys BETTER!!! give that girl a raise with a promotion.

You guys can believe this store don’t have a SIN card to sale or to replace ? I drove 30Minutes to find a att official store and for my surprise they just don’t have. And they don’t help me to call another store to find. The staff said you call if you want, we will not call. Disappointed. Be far away from this place

My experience was unsatisfactory. Trey was very glad to assist, I waited long periods of time and his computer froze. I was not given a breakdown of charges and I was being charged more than expect and when I began to ask how are they coming up with the totals, the hostility and impatient demeanor started and I advised the supervisor that I have a finance background.The customer service is awful at at and t!!

They were very friend and customer service was excellent. Junior sales representative had has in out. He was very helpful

Just want to say Jay did an excellent job with helping me figure out how restore and get my phone properly..

Went into the store to double check my service would be cancelled due to my phones being all paid off and my bill was still super high. Even thou I was cancelling the service the customer service and staff have always been awesome

Better than the Northlake store. But they still didnt solve my phone issue, just kept replacing the charging cord. Happy I left and went with another carrier. But if you have to deal with AT&T this location is probably the best around. Parking Is another disadvantage of the location.

Very nice place.

Jose, Chris and all those my daughter and I interacted with today, THANK YOU! Truly, the best AT&T store I have ever been to. Many thanks to all! Erica

Stopped in this morning to check out the new iPhone as i’m due an upgrade. Said hello as I entered the door and zero response from either rep (they were with customers but could have told me to sign in). Finally a manager comes out but acknowledges the people who came in after me. I told her “I was here for 10 minutes, thanks” as I headed towards the door. Her response? “I was gonna help you”. There are other options to purchase and I’m very disappointed at the lack of customer service.

Great staff with friendly service.

I had a major problem after going through two of the representatives it was salt. Took over an hour to do it but I was a happy camper when I left

Excellent experience. Salesmen was very helpful with all my questions.

Alex was great

I was stranded here b/c of the weather and a flight. I would have purchased a new charger, a cover, maybe even a new phone. But the employees are too busy chatting w each other and being important and annoyerd by interruptions to help you. There are 5 of them standing around right now. I just asked about a 127 DOLLAR PRODUCT AND I WAS TOLD TO WAIT, HE WAS BUSY W A CUSTOMEWR.DO NOT COMER HERE IF YOU CASN HELP IT. I SEE HOW MY FATHER GOT RIPPED OFF. THEY SOLD AN ELDERLY MAN WHO DFOES NOT EVEN GET ON LINE A 900. CEL PHONE. DISGUSTING.

Was looking to get a new phone.dropped my old one cracked the back of phone.

Sometimes is so packed!!!! You are lucky if you come in & out in less than 3 hours.But at least the staff is always nice and always willing to help you.

Long wait. I had to walk out, but the place looks well organized and employees were helping as much as they could.

Went in to get info on changing to their service. The salesman was trying to be very helpful, but the manager was stalking us around the store! He was taking to much time with a customer!

The guy was very helpful & answer all my Questions about my phone I didnt know

Worst customer service I have had to endure go into the store and you have to stand around without any one asking you any thing you have to hunt the staff down the greeter was rude and had an attitude I was in the store for 68 mins before I seen any one .

Worst store management was rude to customers got wrong information and no one at that store on Okeechobee and 95 care its always the customer fault

We only spoke to 1 person, but he did not seem interested in offering up information. one of his comments were....I dont know you have to tell me, what you want to do!#Customerserviceisthekey

Max is the Man! Walked in and turned on a phone from another carrier quickly and painlessly. No high pressure sales pitches or bs. Super comfortable atmosphere. Thank you!

Ricardo was incredibly helpful, patient and pleasant. By far, the best service we have ever had at your store.

To rate this store 1 star is 1 star too many. The staff couldnt be bothered when I walked in...they were congregated in a circle and basically told me they couldnt help me with a technical issue I was having with my iPhone. I asked to speak to the manager and he is beyond unprofessionally and basically didnt listen to me nor even try to help me out. I have filed a formal complaint with ATT corporate and will cancel my service as soon as my contract is up. PATHETIC

Great staff but the prices are crazy for service.

Great customer service, very personable and knowledgeable staff.

Our salesperson was extremely polite, honest, and informative!

Why does it take to long for someone to take care of your issues? It never used to be like that before? More business and less staff? Cant understand that.

Great staff. Spread out displays. Not enough seating though. Staff is great.

Whenever Im in that store they serve me very well yesterday I was attended by Alex Nunez very good job I was satisfied infinite thanks

Customer service is great... Jose Victoria is an awsome sales rep..

It is a very good store and gives customer friendly help and sincerely service.

Great experience. These people will set you up right. Total professionals.

Quick courteous service but the advertised free phone was not available.

Salesman are very polite, helpful and honest. A little long of a wait but i understand this isnt necessarily their fault.

Good management. Willing to work with you to solve an issue and even escalate if they cant take care of the issue

Did not like at all.Refuse to take back modem & att people outside of store told me if I left the modem it would be put in trash.They were impossible to deal with thats why it was brought back.

This store is the worst. Everyone that works here does it without urgency. It’s not worth your time drive to the next AT&T

This store has the worst customer service experienced salesman I have ever encountered. First of all I bought a BOGO phone and the lady selling to me added 2 extra phones. Secondly, I went 3 months, couldn’t view my bill, didn’t receive any bills through mail or email, and my plan was showing as unicef(combined bill...I.e: phone and internet); when all I have is wireless service . When I went to the store to ask for help I got the 2 extra phones removed and the extra charge but still can’t view my bill and my outstanding balance was high. In so many occasions, in one day I spoke to over 13 different people, got transferred over 13 times. Why?!? Because, they have over 100 different departments and yet not one person in that department is adequate at the job. The customer service is so poor with att reps over the phone that you hear they have something in their mouths and an agent told me that att does their job at sending out bills maybe the post office isn’t doing their job. WOW!!!!! Ok, thank you! So everybody else receives there bills and I don’t because the post office is not doing their job. 07/06/2019 @ around 4:15 I came to the store, and spoke to J. He helped to the best of his knowledge and then puts me on the phone to make more phone calls to att. Then J walks away, to talk to his coworkers as they stood around laughing and gagging on each other’s jokes. Thank you so much att for your imbecile representatives and dumpster leading customer service.

The customer service I receive is Amazing, Thanks for helping me

Great store, very helpful store employees, highly recommend this corporate store for your wireless service. Recently switched from Verizon and very happy with AT&T service so far over the last month.

Nice store very clean fast service around this time 😍

Julian is the best att representative in all west palm beach

Jadrien helped with everything, he helped with this that he didn’t need to help with . It was an overall success because it was very fast !!