Got an used boat from them I did a sea trial everything went great after 3 day of buying the boat i went fishing with my family and the boat didn’t want to get in plane and is shutting off on me,am not a mechanic plus is my first boat,they told to bring it back that they will fix the problem and they want it to charge me for what they gonna fix in my opinion I wouldn’t sell something that doesn’t work I know is an used boat but if am buying from a dealer my expectation would be that am buying something that will work and that I know that they did all the inspections to that used boat so they can sell it,but i don’t think that’s the deal there just passing the problem to another person ain’t right coming from a dealer or anybody that is selling, please don’t tell me you don’t got any records of me buying from there I got proof that I can show here.
Great group of people over at boat connection. Brought in my boat with no appointment and Charlie and the team got me all taken care of in a reasonable time. The boat runs great and I’ll definitely be a returning customer. Thanks again Charlie & the team.
Over the past 5 months I have dealt with a lot of different brokers looking for the right boat. After speaking with Jackie over the phone I knew this was the person I wanted to do business with. Even though the boat she had on the lot was a little over my budget she went out of her way to work with me and make the transition easy and comfortable.The head mechanic Andy not only went out of his way to try and get information for me on boats that they were not selling but when I decided to purchase the boat on their lot he went above and beyond to make sure everything was as perfect as it could be.I would not hesitate to send my family and friends to do business with them.
In a time where it’s hard to get anything marine related, Boat Connection was able to come through with a great quality boat trailer in a reasonable amount of time. They were competitively priced and I highly recommend them. Thank you Jackie and Andy!
They have the best customer service Charlie is always ready and willing to help!
It looks like a very good service team. Will let you know in the future
Unprofessional and costly.Added after the owner replied: I love how you left out the parts where:- I was cursed out in the phone by an employee.- I dropped a boat off and it wasn’t even looked at for months after being quoted 2-3 weeks on the phone. I dropped the boat off in may of 2020, repairs weren’t started until September, and weren’t completed until December.- You retuned the boat to me without the privacy door for the head, and with no drain plug.-You told me there was an oil leak, but I’ve brought it to 2 shops since, and taken the boat out at least 5 times since December, and there’s no oil leak to be found.-The first boat I brought to you for a tune up, your guys broke a spark plug in the well and tried charging 2500 to fix.If you mean to tell me over 8k in repairs for a boat I didn’t see for 7 months, isn’t considered costly,, when compared with other shops, I could have spent half, perhaps I made a mistake calling you costly.If you mean to tell me being ignored when I call about the status of my boat, and whether it will be available on the 4th of July, then Labor Day, then Halloween, etc., if being cursed at by employees, if (what sure does appear like) being lied to about an oil leak you quoted another 1500 to fix, perhaps I made a mistake calling you unprofessional.FYI, replying to a complaint blaming the customer for feeling the way they did, is also unprofessional. So you’re kinda proving my point.
They had my boat for 2 month and never looked it then charge me $145 for a water test and it was never fixed Ill never go back there again
After a full week of rain, my wife and I were excited to get on the water. Shortly after getting on the water I noticed our motor running rough. As always we brought to the guys at Boat Connection. Andy was able to find some water in our fuel. Great price and quickly done. Thanks you guys!
3 years ago I gave a 5 star review on my experience with Charlie and Boat Connection. Today the 5 star still stands. I continue to bring my Classic Mako to Boat Connection because of their honesty and integrity. Whether I have needed a repair or just some advice, Charlie has never steered my wrong. Recently I was scanning through reviews and noticed some 1 stars in there. If you are a big review reader like myself, Do Not get discouraged by reading the low ones. Keep in mind there are 2 sides to every story. Sometimes people only hear what they want to hear and then get mad and post stuff based on their perception. I can honestly say that Charlie and Andy do a great job. If you are unhappy with your current boat mechanic or just looking for another place to try, look no more. These guys are great!
My husband and I have relied on Boat Connection ever since we bought our first boat. We have needed everything from a new trailer to a newer hull and then some...and they have come through every time. They have been available, personable, knowledgeable and true/fair on prices. It is evident that they care about their customer satisfaction.
Great customer service. Love their beautiful gray cat.
Horrible experience. Charlie quoted outdrive service 3-5 days I ended up picking up boat after 3 weeks later untouched, frustrated, and dealing with constant excuses, having to constantly visit shop a cause poor communication, non responsible people. They left my new parts out in rain to be damaged after me asking everyone where can i place them or can you bring them in. after 3weeks of waiting gives me ultimatum to either take boat or leave it for another week to see if he can get to it. Really!? since when does a 4-6 hour job take over a month? then catches harsh feelings when I took my boat couldnt even excuse himself and avoided coming out and speaking with me. reason Im writing review.... I took boat to another shop and dropped it off this morning and they promised me to get it back by no later than mid next week and I received a follow up phone call same evening of parts delivery tomorrow latest Saturday. Boat connection complains of being so backed up and doesnt even open the service yard for mechanics to work on weekend? kind of BS is that?
Been coming here for years, family owned and operated. Jackie, my go to, is always so professional, knowledgeable and accommodating. Charley and Andy in service&parts have never steered me wrong when it comes to the upkeep/maintenance of my water craft. Going as far as even offering me used vs new which helps out a lot since boat ownership can get real pricey real quick. Naturally I have referred many of my friends/family members to the boat connection all of which have walked out feeling as i do and are in fact returning customers. To conclude, rather your looking to purchase(which I must add they have a great variety of new and used boats to choose from) or maybe she isn’t running quite like she use to. Whatever your boating needs may be- go check out the boat connection! Where your not treated like a target but family.
I have been dealing with the boat connection for many years and its always a pleasurable experience. Whether you need service or parts or anything having to do with your boat make sure you go there 1st. No matter what your needs are they can make them happen trust me I have had situations that I thought were impossible Charlie made it happen
After calling around several dealerships looking for somebody to service I/O to no success . Boat connection was highly recommended by two other dealerships that only service outboards now. I was pleasantly surprised with the professionalism of Charlie the service manager he was very informative and didnt try to rush me off the phone or try to sell me something I didnt need. Like I said he was very informative and left the decision of the repairs up to me .
Best customer service ever! Jackie and Charlee are both the nicest and most accommodating. Made everything feel easy and stress free!
The Boat Connections is hands down the best boat dealer ship I have ever had the pleasure to deal with, not only was the boat buying experience great the service after the sale is also amazing, There parts and service center is hands downs the best in Palm beach county. There sales people and service people are professional, knowledgeable and very friendly, After the sale they took my out on the water for hours to get me acquainted with my new Crownline boat by the time they were done there wasnt anything I did not know about my new boat. I would definitely recommend The Boat Connection to anyone looking for a boat or top of the line service.
AWSOME GREAT SERVICE FRIENDLY, GOOD FAST SERVICE
The Boat Connection has the best parts and service department in all of Palm Beach county I went there to buy parts and there parts guy explained to me that I may not be buying the correct parts to repair my engine properly and then introduced me to the service manager after talking with Charlie I decided to just let them repair the boat. Best decision I ever made not only did I not need the parts I was going to buy they had my boat repaired and back to me the same day and the price of the entire repair was less than the parts I was going to buy. Not only was there staff friendly and knowledgeable I got my boat back cleaner than when I brought it in. I have tried several other service centers in the area and this place is by far the best. All I can say if you looking for boat service by an experienced and friendly staff look no further The Boat Connection is definitely the place to go. The price of the repairs was actually less than I expected to pay.
Working with Jackie at the Boat Connection is not only a pleasure, but is like working with a member of your family. She is patient, answers all of your questions-without any sales pressure, and is very, very knowledgeable. I absolutely would recommend stopping by and saying hello. You will feel the same way.
Helped me figure some things out on the phone. Thanks
We have been dealing with several brokers in the last 9 months and have lost alot of money paying surveyors for boats that were greatly misrepresented. The worst experience being a broker from Pampano Beach Fl, Neil Hodder who was extremely dishonest with his own personnal boat and cost us alot of money and aggravation.This is our 5th attempt at purchasing a boat and so far the best experience we have had. Jackie and Andy have been very professional and helpful and have performed all test we have requested while maintaining us well informed, making this process a smooth one. so far.Thanks for everything!
Id like to take the time to express the amazing service i recieved at Boat Connection sales and service. Not only did they have my boat repaired in a timely manner but they also kept constant contact updating me on the progress. Charlie also gave me options for either oem or aftermarket parts, at the same quality as oem, to try to make it as cost efficient for me. Overall i would highly recommend these guys to anyone in need of boat repairs and boat services.
Always helpful and ready to figure out the problems I had with my boat. They’re not one of the giant boat dealerships so I felt the repair guys were more one on one to try and explain what was going on with my boat. I truly recommend Boat Connection.
Awful customer service, awful mechanics. Don’t bring your boat here for repairs! Don’t believe the comment below. They know exactly what this review is for SINCE THEY SOLD ME THE BOAT! CHARLIE the mechanic .. pathetic
Garbage work!! paid them what they asked for new engine install on my 73 fish nautique what I got was a boat that was never water tested a t-top console now damaged from improper exhaust install, a leaking transmission that was new prior to hiring boat connection . I wasnt even able to put an hr on the boat before the prop shaft fell out of the transmission no keyway to be found along with a through Hull fitting that was loosened and never tightened for some reason filling my bilge full of water. My boat before boat connection did not leak a drop of water in the bilge.Also the brand new carb was not tuned properly not opening up all four barrels. They say they had to fabricate all these mounts which I found were my original mounts. They left my boat in an UNSAFE CONDITION!! I WILL NOT recommend boat connection to anyone as the mechanics lack any basic skills to fix your boat !!! ps it took them 3 months instead of the quoted four weeks!!!
Great friendly staff who are very knowledgeable and answered all of my questions.
As I stated in my letter to the owner, it isnt often that I become upset enough with repair personnel to write a letter, however in this case I had to express my anger and frustration with the dishonest service practice at this location. Because this issue was not resolve I decided to do some research of the company and was amaze to learn that these practices have been going on for several years, one of the complaints dated (9/18/2013) is exactly, verbatim my complaint.I dont know if the repair personnel is not train and have to try and guess what the repairs are and the customer is charged for their guess work or they have a certain revenue quota that has to be achieved.I was charge extra for work not performed and for unnecessary repair without my approval.After charging me 869.00 I still had to get the boat repaired to run properly.
Please do not use this place the guy charley told us that our carburetors was bad and they need to be replaced and if that wasn’t the issue he would give our money back once he got finished it was more money than it was than the original quote the original quote was 500 then-he told me 800 when I went to go pick it up paid him cash Took the boat out and it was still broke Then he told me needed fuel pump he charged me another $950 boat was still broke Then He tried to say it was something else all-around they are the biggest crooks I ever seen in my whole entire life Took the boat out of there brong it to another guy and had it fixed in two hours Please do not come to this place if you are looking for aggervashon and want to waste your money do not come to this place ever in your life Charlie and Andy are both bad people and they are crooks Also we call Charlie about this boat every day he said when we came to go pick it up that he washed his hands away from this boat From fixing it save yourself the aggravation please go somewhere else please
I was having motor issues on my Mako and was not too impressed with other places I had taken it to. Being that I was new to the area I had no idea who to trust. Obviously, my first 2 choices were not good. Then I brought my boat to Boat Connection. I spoke with Charlie for quite a while and he explained to me different options. Keeping the motor or moving on. By the end of our conversation, I felt that he was looking out for me and keeping me from spending more money on a motor that was going to keep giving me trouble. My wife and I arrived the next day to pick up the boat and it was then that I learned that Charlie was the owner. He spent the next hour talking with my wife and I re-explaining everything and gained her trust as well. I came back to Charlie and asked if he could help me find a pre-owned motor. Charlie pointed me in the direction of a few motors and kept looking for the best one out there. He texted me with pics and asked me what I thought. Once I gave him the go-ahead, he moved on it and started the process. His communication was over the top. From texts, pics, and phone calls, Charlie kept me in the loop each step of the way. During this time I also dealt with the parts person (Terry) and a couple of the mechanics (cant remember their names) that were all friendly and professional. I have lived in South Florida now for about 2 years and this is the FIRST company that I can honestly say I am 100% satisfied with. They do exactly what they say they are going to do and then some. Boat Connection has a customer for life. There is nobody else I would recommend taking your boat to. Save your money, get it fixed right the first time, and get back on the water! Thank you Charlie and Boat Connection. You all are great!
Very nice place to get Boat parts.
Parts department okay for yamahas but if you have a mercury take it down to power plus marine and Bill who is very reasonable. Ever wonder how they get all of the repo boats its from overcharging people on work and service.I had them do a few things to my mercury boat motor and they said charges would be 500 dollars come to find out on pick-up charges were $1200 and i couldnt do anything about it they said they had to add parts and do a few other things . The worst thing about it is I could of did it easily if i had time.Even though I paid all of that money I had same problem that i fixed later.
Almost always have what I need in stock in their parts departments. Prices are reasonable and staff are helpful and friendly.
Worst dealer and service ever no body knows anything about boats everytime you ask something they are like i dont know bought a brand new century from them and they didnt give me no life jackets anything that comes with a new boat even that i trade my boat with everuthing didnt even give me the trailer straps to hold the boat to trailer guys please think before doing any bussiness with this people they are not good trust me i already when through all this and is not good
Be aware the over charge you!
Awesome guys to deal with
Wow incredible
Great place
Good place
Professional and friendly
Great !!!
They are scammers, they sell the defective parts and you complain about them and they dont give you an answer, they tell you that they dont have a refund, they didnt advise them to buy in that place.
They sell parts with problems and return the money please better or buy in that place
The boats are in good condition, I liked them very much, excellent treatment
Ok my% 3op