Steve Kennedy at Mattress Warehouse was a huge help when we were picking out a new mattress for our mother who had recently been discharged from the hospital after a fall. He educated us on all of the options and the importance of good sleep. He was fair in the pricing and options, etc. We will definitely be returning when the time comes for more mattresses.

When we decided to purchase a new mattress we knew we wanted to support a local business. This was the second mattress store we went to. Steve was very pleasant and friendly. He wasnt pushy or overbearing like the previous salesperson we dealt with earlier at a different store. He was very helpful and informative! Would highly recommend!

Steve Kennedy was awesome. He is a very knowledgeable sales person and doesnt apply pressure to force you to buy something, which is exactly why we purchased from him. He worked with us, determined what was best suited for us and sold us the perfect beds to fit our needs. We went in to buy 1 mattress and after Steve worked with us we ended up buying 2 mattresses and zero gravity frames from him because of our trust in him. We did shop around, but decided to buy from Steve because of the way he represented himself and his company. He took great care of us and explained everything to us in detail. We spent alot of money at that store because of Steve. Great job Steve !!

I’ve just purchased a new mattress and the salesman was extremely friendly and knowledgeable. He opened my eyes on how to pick a mattress that’s right for me. Awesome job! His name is Steve Kennedy.If you’re reading this, ask for Steve.

Steve was absolutely amazing! So helpful and very patient! Quality product and great sales. He made our shopping experience wonderful.

Steve helped us pick out the perfect mattress. Showed us multiple options and wasn’t pushy!Definitely recommend

Even though we were unable to purchase a mattress today our salesman Steve gave us excellent service. He was helpful, informative and very welcoming.

Great buying experience. Your store had what we needed at a good price. Steve Kennedy is an asset to your company.

Steve did a nice job helping us find a good product to meet our needs, pleasure doing business with him.

I worked with Alison and purchased a mattress that we are very happy with. Great shopping experience, and there was no pressure. We looked at both the high-end and low and mattresses and ended up settling in the middle.

Steve Kennedy was very helpful.. Happy the price included delivery and accessories

Great service! Helped match my daughter to the perfect mattress for her sleeping style.

Steve at Mattress warehouse is great to do business with. If you need a new bed, look no further. A+++++++

Steve Kennedy helped us find a mattress today and he was very welcoming, and explained things so we could understand him. He did an outstanding job and we appreciate that we had him to help us!

Steve K. was awesome and took time to make sure we had the best mattress for the best price

I had a very pleasant mattress buying experience for my grandmother. My grandmother is elderly and sent me to get a mattress for her. Johnathon helped me out, and I ended up leaving with a great deal and staying below half my budget! Very friendly, pleasant experience, very educated and I will be back!

Today my daughter and I went to mattress warehouse looking for headboard. We ended up buying a beautiful bed. Steve Kennedy gave us a great deal on everything we bought! I would highly recommend mattress warehouse.

I worked with Steve Kennedy to find us our mattress, he was wonderful to work with. Very knowledgeable, kind and gave us a great deal. Highly recommend mattress warehouse and highly recommend working with Steve!

Allison was knowledgeable on the mattresses and patient. It was a good shopping experience.

Lea and Allison are fantastic. They both have positive attitudes and were extremely helpful in finding the perfect bed for us. They were willing to find the best deals and more then willing to be accommodating to what we were looking for (and recommended pillows I didnt know we needed but has helped our sleeping immensely!). Well definitely be going back when we look for our sons bed soon! :-)

The store manager, Steve, was incredibly helpful, knowledgeable and responsive. I found a perfect mattress to suit my needs and was in and out in 15 minutes. Highly recommend.

Went in looking for a new queen mattress and box spring set for the Mrs. and I, plus a new mattress set for our son. Worker Steve Kennedy did the mattress test for all of us. Very helpful and knowledgeable. Wound up getting all of us taking care of!

Lea and Allison were very informative and helped us pick out exactly what we needed for my Mother in lawThey put us in price range we wanted. Most importantly they was not pushy and was so friendly and polite. Will definitely return for any future items we might need, and will always recommend them to others. Thank you both for the pleasant shopping experience.

Steve Kennedy was very patient and personable. I really appreciate the variety of options that he showed us! Highly recommend this location!

Steve was a great help. Would definitely go there again.

Great place for mattresses. Great deals. Easy to work with. Highly recommended. Ask for Steve Kennedy

Steve Kennedy was amazing to work with! Extremely helpful even in the late evening! Answered all questions and made us feel right at home!

Lea was extremely pleasant and knowledgeable. She listened to our needs and helped us choose the appropriate mattress and frame. She is an asset to your company. Thank you Lea!

Very helpful and was able to get me exactly what I was looking for and was in my price range. Will definitely go back again. Would recommend to anyone to go here. Thank you mattress warehouse thank you Dan.

Very good place to buy from Steve was very helpful

Steve was wonderful! He was very helpful, greated us at the door and continuously checked on us! Great customer service!

Stephen helped us with shopping for the right mattress. Very knowledgeable and friendly. Totally Satisfied!!!

Our sales person was very knowledgeable and let us know what we needed and all the beds that fit our budget! Highly recommend this place great service and great quality beds.

Steve Kennedy excellent help and got me taken care of very quickly and at a great price!

Steve was great in helping my wife and I find exactly what we wanted. No pressure and very knowledgeable.

Had an overall fantastic experience. The manager who was there, Lea, treated me exceptionally. Helped me find what I was looking for, treated me very well. I was also given a great deal for the mattress set I purchased. Also an LGBT friendly store! Im a trans woman and she always gendered me correctly and treated me respectfully. Highly recommend this store!

Lea was the most helpful and informative sales clerk we encountered in our hunt for a mattress in Washington. She showed us all our options without high pressuring. Our mattress delivery was timely and safe.Highly recommended.

Lea was so nice and had tons of information about everything from the pillows, mattress, base, and mattress protectors. She was able to work around our crazy even during this pandemic. The price was great (very competitive to local mattress sales) customers service great, over all great experience. Thank you!!

Alison was awesome !!!!great service and great price . will definitely come back. highly recommend

Allyson provide great service for us to find the mattress that was perfect for us. Look forward to receiving our new mattress soon.

Very pleased with the service and our salesperson Grant.

Thank you to Ken for a great experience while covering at the McKnight Road store. All patience, no pressure! And a thank you to Jocelyn at the Washington store - and the district manager, for providing a big solution to a very small, insignificant matter. Weve already mentioned the great service and pricing to friends!

5 stars for shopping experience. Ken greeted me and my husband at the door was very helpful and knowledgeable.He is a good sales person i would never pay $199 for a pillow we bought 2 also bought a king size mattress & box spring, mattress pad and bed frame. Ken thank you for your help. Hope delivery gets 5 stars.

The store manager Lea was extremely friendly and helpful. I was very pleased with the service I received there.

Steve Kennedy really helped us a lot and got us the right mattress

Gilda was wonderful! She was very informative about all you would possibly need to know about purchasing the best bed for a great night sleep! Very enjoyable shopping experience! Glad we stopped in and bought our beds from Gilda!

Very knowledgeable and friendly associates. Patient with me.

Me and my husband absolutely loved our experience there!! The sales agent Jeff Thomas was awesome. We walked in looking for new bed but really had no idea what to get being we have different sleep styles. He put us on a bed to run our diagnostics and what each of us prefers. In the end he helped us reach a decision on a bed that for the past week has been perfect for us both. This is for sure the store to go to if your searching for a new bed, and Jeff Thomas is the guy to help you if your searching for the perfect bed!!

Amazing deals and amazing people.. This is the place to go when your in need of new mattress.. They really care stick to the budget for you with name brands. Will never go anywhere else. Gilda is the one to see... Thanks again for everything..

I had done a lot of online research on the bed I wanted to purchase and Mattress Warehouse had not even made the short list. My husband happened to stop by and Gilda Ramos owner of the Washington, PA store went through the bed match with us and I discovered that researching a bed online was much different than being able to try it in person and work with an expert.My husband and I had a wonderful experience, got a much better deal than we would have and found the perfect bed. I am so happy that we stopped at Mattress Warehouse - Thanks Gilda!

Gilda is a phenomenal sales person. She gave us a great deal on exactly the mattress we needed.I originally gave a good review but the service after the sale changed my mind. Mistakes with the order, delivery, and billing. What should have been a quick and easy purchase, became multiple phone calls and trips to the store.

Great customer service

My experience buying my first mattress on my own was fantastic. The representative was very knowledgeable and helpful and courteous. I will definitely be back when time for a new mattress

Derrick was very knowledgeable and extremely helpful. We were sold from the door.Got exactly what we needed very quickly!Great guy we will be back for future purchases.

Gilda was absolutely fantastic. She was honest, personable, and professional. She made sure she took care of us and the other 3 customers that came in during our visit. We purchased the second bed she recommended at a price that was half of what we expected. Could not be happier and will recommend this store to everyone in Washington!

Who knew trying to return a mattress could be so difficult. I phoned Gilda multiple times after she said she would talk to her manager and call me back. Too bad it’s been a week and I’m still waiting to hear from her. I dropped off 2 pillows that I paid $300 for and have yet to be credited for them. This company preaches customer service but she hung up on my husband and refuses to answer our calls. We absolutely hate our mattress but will have to wait for 30 days to consider getting an exchange. It’s been a very frustrating process. We spent a good deal of money here and are very unhappy with the quality of product and lack of customer service from the manager. Oh, she also encouraged us to jump on the bed and rotate it daily to see better results...what if we were an older couple? That wouldn’t happen. Very disappointed and it was a mistake ever walking into the store in the first place.

My fiancé and I were in desperate need of a new mattress and had no idea what to look for! Derrick was beyond helpful in finding a mattress that matched both our sleep needs and was in our price range!

Went a few days ago and looked at a few mattress’s and we weren’t finding anything with in a reasonable price. Two days later my phone rings and Jeff from the Washington store calls and says he got us a Sealy Welcome softness plush mattress and box spring for only $499.99! I couldn’t have had a better experience or salesman! 5 stars for sure! It’s nice to know that companies still want satisfaction instead of your wallet!

Was treated so badly at the other mattress retailer in town. Came here and was able to get a great deal. Gilda even gave me a hug. Such great customer service!

I highly recommend Mattress Warehouse. I came in not having any idea of the mattress world and I left with not just a great affordable mattress but also a fantastic experience. Staff was beyond helpful and truly great.

We came in to look at our options, as we intended to upgrade the quality and the side of our mattress at home. Gilda walked us through every option and was very kind as she educated us on quality and price . We walked out with a new mattress and we very satisfied with our visit .

Derrick was very helpful in helping us pick out a new mattress and pillows to match. Great experience from start to finish.

Great service Derrick was very knowledgeable and didn’t try to pressure anything to will DEFINITELY be back

Derick did a great job for us I would definitely recommend seeing him for purchase

Needed an affordable mattress quickly—in and out in 15 minutes, mattress in tow. Thanks!

Never again, we put a bed on layaway and ended up not needing it. We cancelled the order and was told we would be refunded in 7-10 business days, I am completely fine with this. We told the women our card we used to pay had fraud on it so she couldn’t refund it as it no longer exists. She said do not worry they will refund your banking account directly, we questioned this but she assured us it would be there in 7-10 business days. We waited with no refund, I called the corporate office and they showed that we cancelled the bed but no refund was started. They then said 7-10 business days it would be to us so we waited and nothing came. I called again and was told that it was declined the refund due to my card no longer existing.... you know like we told the women in the beginning.. They then said they would send out a 3rd party check to us, it would be our next week. I called the next week to see if it was sent out, I was told they see it is in process but no it has not been sent out. Throughout this entire process I have asked to speak to managers at the local store where I first went as well as the corporate office. I have left voicemails for the manager and also emails on their website. No one has returned my calls, the women in customer service said I don’t know what a manger would do that be can’t. At this point I’m not sure if I’ll ever get my refund, we are going on almost 2 months with no refund. This company is the saddest excuse for a company and I really hope that they fix their issues in all departments.Not shocked at all... they commented on here and told me to email them... I did with no reply!

Helpful staff and good selection. Clean and organized with mattresses separated by firmness and price. No pressure.

Amy did a great job getting me a great mattress

I came in to purchase a mattress with my son, Gilda was amazing at helping us make our selection. I would definitely recommend her to anyone.

Gilda was wonderful! She was very knowledgeable and helpful. I highly recommend Mattress Warehouse!

Only giving it one star because I have to. STAY AWAY from this place... We have had nothing but problems from day one. The only reason why there is so many 5 stars is because they tell you to do this because they give you a free mattress protector...only after selling you one. They messed up our order TWICE and told us so many lies about the price. Go somewhere else. This place is a joke.

Store is mis managed. Every employee is on a different page. If i could give less than a star i would. Manager Derek dosent run the store like a manager should and has no information or gives out wrong information. I had to call another store to get questions answered.We were originally told that we could get a delivery, then told we were out of service area, so we set up for pick up, no biggie. On the day for pick up, we called to make sure what time we could come in, we spoke with Derek, only to bbn inform us that the mattress is still in Maryland and was set up for delivery.We said thats impossible because we were out of service area, and he guaranteed us we werent. LIE!2weeks and stil no mattress.Corporate better get in a nice comfortable chair and listen up, they will be hearing from us!

Gilda is AMAZING!!! So helpful, so welcoming, i won’t go anywhere else because Gilda is just the best at what she does.

Gilda is the very best.Thanks for doing such a great great job..One satisfied customer

Good experience got the bed that we wanted and needed!

The manager Gilda was very knowledgeable and made buying a bed easy

Had a truly wonderful sales lady named GILDA. Went in she showed me a few models. Asked if I had any health issues. Told her I have sleep apnea. She recommended one of the new Sealy mattress. I tried it out so I bought it.

I had purchased 2 mattresses at the Washington store Jeff Thomas had waited on me he was very pleasant and knowledgeable he sold me the perfect mattresses so if u need a mattress go see Jeff hell hook u up with the best nite sleep ull have thanks mattress warehouse

Oh yea greatest bed on earth great stagf

Our experience at MW started off nicely. We stopped in to look at mattresses within the first few days of the store opening. After taking our bed match test, and laying on some different models we eventually decided on a Kingsdown* with an adjustable base. We loved it at the store. Our first nights sleep on it couldnt come soon enough! They tell us it will be delivered on the following Tuesday. MW does not remove the old bed, so my husband took our old bed and threw it out on Monday night. After a night on the blow up mattress we were thrilled to finally have a new bed.This is were things START to get ugly. The base was back ordered. The best that could be done was to bring the mattress on Thursday and the base on Saturday. We agreed. Wednesday night we get a call from the store from someone wanting to schedule our delivery. The Thursday/Saturday thing was never scheduled. Now the best they can do is Tuesday. We should have shut the whole thing down right then and there but we were desperate, and after weighing the choices, we agreed. Eight nights of air mattress sleeping later, the bed shows up. We were excited, although we didnt sleep as well as we had expected. In fact, 2 weeks into that new bed and I sleep worse each night that the previous. I want to go back to the air mattress. The bed is a nightmare. Where you would sit down on the bed to get into the bed there is a hollow ridge that runs horizontally from one side to the other. You sit down and sink to the bottom. The sides of the bed fall down, making you feel like you are going to fall off the bed. The middle has a huge hump after said hollow trough. We took measurements and pictures and my husband took them into the store and talked to the newly appointed manager, Gilda. She was very nice and assured him that they could help us. We were initially informed that the policy is to wait 20 days before you can start the process of returning a bed, to ensure that you give it and yourself time to get used to it. Gilda said they would wave that and get things in motion right away and that she would be in touch with the DM. We follow up by returning to the store to pick out a different mattress, so that this expedited exchange could go off without a hitch. Gilda said they would send out an adjuster at the beginning of this week to look at our bed. After not hearing back from her my husband visited the store yet again yesterday evening. Gilda was not in. Now we are dealing with Thomas. Thomas informs my husband that the waiting period is not 20, but 30 days to start to issue an exchange and continues to ask what we dont like about the bed, is it too soft, too firm.... Completely missing the issue. It is not a preference issue. If the bed was uniform there would be no issues. Some places are firm and some are hollow. As it turns out, according to Thomas, Gilda had done no leg work on our issue that he could find evidence of. We are waiting to hear back from a claim my husband submitted via email to the beds warranty department. This bed was thousands of dollars, and we havent slept well in weeks. I know this is an excruciatingly long review, but it has been a truly horrible experience and I dont want others to have to go through this. It is true that the bed issues are not MATTRESS WAREHOUSES fault, the incompetence on behalf of the staff at the Washington, PA location could have been avoided. This is not a good way to begin a relationship with Washington PA.*The model of our bed is the Kingsdown River Oaks*Update* My contact information was sent shortly after receiving a response from Mattress Warehouse and have yet to hear from them.

Great sale and extremely helpful sales staff.

We went to levins mattress firm and original warehouse. We purchased at mattress warehouse in Washington.

Worst mattress store in the state, and this was is brand new.....overcharged me for a delivered bed that was never delivered and put my refund in a loop that now I am jumping through hoops to receive......stay away from here!!!!!!

AMY

Mattress set was supposed to be in on October 4 for me to pick up. Informed me it didn’t show. I explained that I needed it for my Mom as she was moving into a new apartment on Saturday the 6th Alyson said she would try to have it shipped in special from Maryland and deliver on the 6. I said good luck with that. I’ll be damned it was delivered when they said it would. A big shout out to Alyson. Great customer service in a pinch. Thank You. Joe Zahn.