Prompt and efficient, knowledgeable, NICE, helpful, I cannot say enough good things about them!

Excellent experience. I’ve been working on building a home and I have found Fergusonto have an exceptional selection at fair prices.Their entire staff is amazingly helpful and knowledgeable. I have had Andrew Thompson helping me most frequently. He has the patience of a saint and works hard to get methe best item for my lifestyle.He also has never forgotten to take advantage of promotions that can save me money.If I could give him 10 stars I would.

As far as I could tell, they have a limited selection, mostly priced at full retail, offer little if any valuable design advice, and do not install. I went primarily to look for a bathtub, as Id really like to see a bathtub before buying it and assumed that a kitchen and bath Gallery would have many options, but I was wrong. My bathtub space is probably the most common size there is, but they had only a single option for that size. I have a clear idea of the design I want so really wasnt interested in design advice, but what I overhead was pretty terrible. A couple was advised to choose a bathroom sink faucet first and then to pick everything else to match. Umm, so forget what kind of shower head you want and need (type, pressure, ahem, legal flow restrictions) and just pick it to match the vanity faucet? That seems crazy, backwards, and potentially code noncompliant. Plus, matchy matchy is not design in my opinion. They do have a number of faucet options and a trip there before buying something online would probably help you avoid some annoying online returns, but I think you could find most if not all of what they sell for less through a simple Google search. If you have no idea how to do a Google search or compare prices, then you are probably their ideal customer.

Had a great experience with online support from Brienna Sawyer! She helped me pick out a great shower head for my bathroom that I really enjoy!

Better prices than you would expect, I was looking for a light for my bathroom, one thatgoes on the wall. Found some beautiful chrome polished triple light. Was the same price as the junk on eBay.They did not have it in stock at Bethesda but they did have it in Richmond, I paid for it at around 3 PM and it was at my home the next day.Awesome place very high-quality items.

I took the time to go into the Fergusons over on Wisconsin where I met with one of the sales people named Tempe. I spent a couple of hours in there looking for several items and making selections, Tempe said she would get back to me by the next day at the latest with some quotes. I did not hear from her so I followed up a few days later with an email, she didn’t respond so I called and left a message, she didn’t respond so I called and spoke to somebody else and she said that she would get Tempe to respond and she still never did. Not exactly what I call good customer service.I drove all the way out to the Rockville store and met with the sales person there, Dixon, and had a fantastic experience. Ferguson should be happy that I just didn’t decide to go somewhere else completely based on the extremely poor service that I got from the Wisconsin Ave store.

EDIT/UPDATE: Upped stars to 3 from 1 but cant go higher until I actually experience their services. After the store replied to my review on here and asked that I email them, I did. The manager of the store showed great concern over my experience and seemed quite sincere. Also, many, many, many neighbors on nextdoor dot com voiced their opinions that what I experienced was absolutely not the norm for them. Given most people love to complain and less to praise...having so many take the time to voice praise - I suspect this experience was a fluke.Beautiful showroom, limited refrigerators to look at Totally ignored. Im in the market for high end refrigerators. Spent a lot of time hovering around the subzero and Gaggenau appliances and was completely ignored. Even asked the front reception when I arrived where the refrigerators are. No even said hi, well be right with you. Ill spend my $30k elsewhere, they clearly dont need my business and Im certainly not going to beg to give it to them.

Beautiful showroom with a wonderful selection in a variety of price ranges. Its just a wonderful place to walk around and dream up a new home project. Staff is professional and helpful. The faucet I selected was ordered and delivered quickly from another location. Thanks again for the great help!

Brianna was very helpful, friendly, and patient in assisting with the selection of a bathroom faucet. Velina offered a very pleasant welcome at the door and quickly assigned a staff person to help me with my selection.

Brienna Sawyer has very naturally become our main contact at Ferguson (Friendship Hgts, DC), and we consider ourselves most fortunate. Being in the midst of renovations, Brienna has been patient in listening to our needs and offering constructive solutions, including researching items that may work for us. She has not only been enthusiastic with helping us in the showroom but over the phone and via email as well. We are so appreciative of all of her kind and thorough assistance!

I had an excellent expierence in the DC showroom today. Everyone from the greeter to the sales rep, Andrew were attentive. I was able to get information on my entire punch list and left with color copies in hand! Knowledgable and patient staff!

Tayler Bordes is the ultimate professional! She is extremely knowledgeable about a variety of products and is also very helpful, for example with researching items specific to her clients’ needs. She is professional and courteous and prompt and pleasant and anyone would be so lucky to have the privilege of working with her!

Our representative Keni Jones has provided us with outstanding customer service. She returns our calls immediately. She is always willing to research any product on our wish list, answers all questions and solve any problems we may have. Keni is extremely knowledgeable and professional, and has helped us reach important decisions regarding our extensive home renovation.

Fantastic service with Ferguson! The showroom people were knowledgeable and wonderful to work with. I had a small problem with a new garbage disposal switch and Tayler Bordes sent a new one out UPS the next day! Now that’s what I call SERVICE!

I needed materials for a quick bathroom project I was working on and I reached out to Tayler who was great at assisting me for pricing, sizing, and showing the various vendors they offered. She was great and I appreciated her guidance along the way!

Tayler Bordes is an exemplary employee. She is efficient, capable, knowledgeable, and responsive. I thoroughly enjoyed working with her and highly recommend her.

Keni Jones has helped me on two visits, and she is remarkable.The first time a couple weeks ago I went in to look at new refrigerators because mine (purchased by my builder at another dealer about 8 months ago) was requiring too many repairs. She offered to help me find out how to get it replaced by the dealer for free. That is now happening. Saving $12,000. She didn’t need to help me. She just seems to want to help.Today I went to replace some lights. They have a beautiful selection. I bought a lot of light fixtures with help from Tayler Bordes at the same store in the Fall of 2018. She was fantastically helpful and the lights are great. Today I was there shortly before closing with no appointment. Keni Jones helped me order what I wanted and gave me great advice.I’m a huge fan of Ferguson’s and so glad they opened near DC Chevy Chase!

I cannot say enough wonderful things about our experience with Tayler Bordes. She went above and beyond every step of the way. Not only is she pleasant, courteous and professional but she knows her stuff and we appreciated her input on selections for our new home. We will not hesitate to contact Tayler Bordes for anything we can purchase through Ferguson. I look forward to working with her again.

We have been working with Tayler on a renovation in the DC area for the past year. Fergusons, and Tayler, in particular, have been a joy to work with. We currently live out of state, so have been working from afar, with frequent trips to the job site. Tayler has been responsive, thorough and helpful throughout the process. We started working with Tayler at the Rockville showroom, and more recently have been using the new and beautiful showroom on Wisconsin Avenue for viewing selections. We are fortunate to have Tayler and Fergusons on our team!

Tayler.Borders easy to work withvery knowledgeablequick on quoteshelpful on selections

Customer service friendly. They just LOVE what they do.

To expensive