David was fantastic! He was extremely helpful and informative. He explained things clearly and he saved us money with promotions we didn’t even know we were eligible for! We ordered new phones and will make an appointment with him to activate them because he was so helpful! Very personable and professional as well as well informed! Great job David! You are amazing! Thanks for making this a pleasurable and easy experience!

Nothing but happy happy happy. Very well taken care of by Brianna Paige and Clara. I’ve been to the store twice in five years both times I’ve been nothing but a pleasure. I recommend a wage increase For everyone of the people in the store.

Cole and Dawson were a great help to me! They both went out of their way to make sure I was taken care of, and had my issue resolved. One of my most pleasant experiences with AT&T to date! Will definitely not shy away from visiting this store, versus trying to handle something online. Maybe I’m old school, but I definitely enjoy being able to speak with someone face to face.

The customer service at this store is absolutely awesome. I have had two encounters with Paige, the manager, and the staff at this store over the past three months. Paige initially assisted me with the purchase of two new iPhones and setting up a rate plan that worked best for our business. I recently returned because of billing issues. Both times Paige was extremely knowledgeable and helpful. Her customer service has been excellent and has exceeded my initial expectations. I would highly recommend this store and working with Paige.

Paige (mngr) was extremely helpful and knowledgeable! She was great at actively listening to my issue and was able to help break down my bill in a simple way to help me save some money from features I wasn’t using.I highly recommend this location for help as I left feeling acknowledged and my issues were resolved!

I purchased A new phone for my husband from the Alzheimer’s Association and Abi and Maddie were so helpful in getting the phone set up for me. It was different than any other phone so not so quick to set up but they or so kind and patient and I think it will be a perfect phone from my husband and I’m so thankful for their help right now.

I went to the store in order to get a new phone. We had the best help I have ever experienced. Kimberly was extremely knowledgeable and friendly. Id give her and the store higher the 5 stars if I could.

Excellent customer service. Very knowledgeable about the product. Clara was very patient with me!

Abby helped me add my military discount. The process was smooth and only took a few moments!

I’ve been round and round with AT&T over the phone and couldn’t get my problems resolved. Paige was a magician and got everything fixed. Thank you Paige (and Maddie)!

Maddie and Paige were so helpful with setting up my business line and getting my personal service transferred. They were kind and answered all of our questions (we went in a few times). Thanks for the great service!

Hello! I switched over to AT&T from Sprint last June of 2020. Let me tell you it’s been a nightmare!! I’ve had so many problems with my phone, customer service and billing! Today I was at the end of my patience when I had to go to the store just to understand a bill that AGAIN didn’t make sense. Paige is the manager there and assisted me. She was so kind, patient and understanding! She spent ample time with me just to listen to all my frustrations. Never once talking over me or trying to rush me making me feel unimportant. She addressed the problem and solved it as best she could. I left feeling there was still hope for this store. Paige is a wonderful manager and as long as she is at this store I will continue to stay a customer. She gave me hope.I would definitely recommend a better way to schedule appointments at the stores. It works be a lot easier for customers when we call to be able to set up an appointment through the phone system. At least Sprint did that. This is a very busy store and could use more help and a way to make appointments.Thank you kindly,Rachelle Houghton

I started out at the att store on Andresen with salesperson Madi. I simply needed an upgrade on my phone. I was told about a great package deal they had going on. I could get a Samsung galaxy s20 for half price if I signed up for this package. The package included an extra phone line and HBO Max. When I said I didnt need an extra phone line, I was assured that this package would be cheaper than what I was currently paying. I still have the paper work showing me how this would work. Well guess what, My monthly bill went up $46.00 per month and I am locked in for 3 years. Also there is a penalty for paying off the phone early. So my half price phone will cost me an extra $46.00 a month for 3 years. That comes to an extra $1656.00. After numerous phone calls and visits to the stores I have gotten nowhere. Madi has moved to the cascade park store where I spoke to manager Paige. Paige really didnt see a problem with the shady transaction that took place. Please read the other comments from customers as this seems to be a common practice.

Paige at the Art store in Vancouver is super patient and extremely helpful! She was awesome!!

Paige did an excellent job.She helped in removing apps on my phone I didnt want & how to block unwanted calls.Excellent job A+

Paige was so very helpful. She helped me with my digital life account because I am not handy with tech. She was very kind and went out of her way to get my questions answered.

I received activation assistance today from Dakota & Keagan today. I had attempted to perform this task previously by myself without success. With their knowledge, expertise and our persistence we were able to activate my “old” phone to my new one. By using my phones, my computer, downloads & their combined skill sets I am leaving a very satisfied customer 😊

Paige and Brianna helped me and my daughter get her a new phone and I’ve never appreciated that nice of customer service! Very kind people!!

Paige was outstanding in her position today.. I showed up unannounced with multiple issues and she took her time and had a solution for it all. I was going to find a new carrier today until I had her assistance. #happycustomer

I visited this store 8/19/21. The staff were very polite and professional as far as knowledge of their products. But the store was woefully understaffed and we waited quite awhile on an early afternoon weekday visit. Bigger problem, the only Covid precautions in place were masks. The website says they disinfect between guests - NOPE. I did not see anything to disinfect with for surfaces, no hand sanitizer in sight. Really, not okay!! I wont be back.

Oh my goodness they are AMAZING!!! Paige and Maddie were so beyond helpful and the sweet with updates and transferring to new lines. I appreciate all their time and expertise. Thank you!!!

Amazing - thank you so much for all your help!!

I had great experience at this AT&T. I was confused and frustrated with my billing cycle, but after talking to the store manager, Paige, everything was clarified. She was very professional, polite, knowledgeable and patience. I highly recommend to come this store for an excellent customer service.

I went in to upgrade my phone and the manager Paige was trying to rip me off and get me to add a bunch of things I don’t need. I’m not sure if they train their workers to be that sketchy but I just want to upgrade my phone and it turned into new lines on a new plan that I don’t need. I would be very careful going in there, better of doing it online urself.

The gal who helped us was completely patient and helpful and kind. Great experience

Had a great trip to AT&T today. Paige was extremely helpful. I would recommend this store!

Had an easy and fast experience! Kota helped us navigate to new phones. Also got us a great deal on phone cases, screen protectors and chargers. He was really knowledgeable about the new phones and the 5G that they provide now. 👍

David was AMAZING!! Thank you for all the help! We love our new phones and our free HBOmax!

Went into the store today as my phone was dead and would not start up. The salesperson was able to get my phone started, thank goodness. I have a old phone and asked if it was possible to go ahead and upgrade. Turns out my account is under my husband’s name (which I knew), but I was not an “authorized user” for the account and my husband would have to physically come into the store to fix that. I get it, it’s company policy and security issues, but you don’t treat customers in a rude, condescending manner. I was told repeatedly, “there’s nothing I can do. I can’t help you. You have to come back.” And “I’m not risking my job for this.” I will not return to this store if that is how you treat customers. Very unprofessional.

They were very slow to attend to customers, but they just had one girl on duty. So, not her fault…sure is well maintained and clean.

This place deserves 0 stars! I don’t even know where to start with this place, the manager is rude and so disrespectful. This place is a scam! Whatever you do please! Please do not go in here! Whatever problem you might have later they are going to tell you they are not a AT&T store yup! You read right!! They will call you a lier about the issue you are having and you will get bill twice as much for them “fixing” the issue! I being waiting for a supervisor call for I don’t even know how long. I have 0 answers till this day.

Paig is super helpful. I lost my phone. Paig is able to get my new phone and transfer all my contact and app over my new phone. Shes really make my day.

Keagan was great help doing a data transfer from the old phone to the new phone. I recommend him highly.

Paige was helpful with my phone issues. Knows her product .

Will never go back to this place again sold me a iPhone that is Defected and sent me on my way with my phone not activated,

Paige was excellent, very knowledgeable and thorough. A very seamless shopping process.

Good service. A long wait to be seen, but they were accurate on wait times, so I was prepared.

Paige was very helpful in setting up my new phone and answering all of my questions. Thanks!!

Kota helped us and was very kind and mellow. Got the job done with zero stress! Definitely recommend this AT&T store.

Kimberly got Henry’s phone ringer working. She did a great job.

Keagan was wonderful and did a great job for me. I came in kinda grumpy and left very happy. I appreciate the great customer service.

Ive been here about 6 times for various new phone issues. I am left with the distinct impression that the staff is capable of performing their jobs, but dont really want to. Ive always had my problems solved, but always been handled by someone with a flat affect, incapable of warmth or eye contact.

Came in to activate an old iPhone 7+, the guy who hooked me up, Keagan, took good care of me the whole way, stop in and ask for him by name, tell him Jarrod sent you.

My husband and I have been with sprint for 4 years and the last 3 years have been nothing but issues. We decided to check out this store to see what they offer and as soon as we walked in, we had a great experience. We were helped by a gentleman named Will and we cannot thank him enough for his patience, respect, honesty, and hardwork. He was HUMAN and you can tell that he holds his job to a high standard and follows thru with what he says. I have never had a sales associate at a phone store help us like he did. We cannot thank him and the manager enough. 10/10 customer service and we will be recommending Will to our friends and family!

Great customer service. Help me with everything

Paige was great. She was very patient and provided the answers to our questions.

After being a Verizon customer for 20 years,I would have thought they would gladly replace my screen protector even when I was willing to pay. They would not let me in the store and they would not replace my screen protector because they said they would have to put on a pair of gloves. I understand all of this due to the pandemic, BUT when I arrived at the AT&T store I was greeted happily by Chris who gave me a perfect recommendation for a new screen protector and happily replaced it for me all while remaining safe and sanitizing his hands accordingly. I was super happy with the service I was provided and I am seriously considering switching my business to AT&T… Thank you Chris!

Jeff helped us switch from tmobile. Very helpful and nice

Needed an adapter to connect headphones to my Galaxy phone. The employee was gruff and when he found out I wasnt an AT&T customer informed me that the overpriced cable wouldnt be covered by a warranty since I wasnt a subscriber to one of their plans. Nice!

Great customer service, the manager Paige was very nice :)

My son and I came in the other day to upgrade both our phones. Sylvia quickly came to our assistance. She was outstanding. She knows the products very well. I have never taken the time out of my day to do a review either good or bad. However I felt I needed to recognize this young woman for her efforts to make sure I was happy and comfortable. Thank you.

1 person working with a line of customer’s waiting. Service is terrible

Paige was very helpful. Thank you!

Worked with Maddie several times. She was very helpful and made the process easy!

What a great service that Kimberly give me

Easy and painless. Kota went above and beyond.

Went there on my lunch to get help with a phone issue and the customer service rep Jeff would not listen to what I was saying. Stated he fixed it and it is not fixed

Quick service, friendly staff

Thank you for helping me understaND MY BILL

Will was so helpful and friendly. He made my experience awesome!

I had a great experience in your store today. Austin W. Could not have been anymore helpful then he was!

Chris helped me not once, but twice. He went above and WAY beyond in customer service. He assisted me in switching from Consumer Cellular to AT&T and saved me money and got me on a cheaper plan with more data. I am so happy with the phone he sold me. It meets my needs perfectly. Today I had an issue with my charger. He replaced it free of charge and got me on my way again. Chris and AT&T are the best. This is the only place I will shop.

Prompt professional kind and helpful

I can not say thank you enough for Sylvia Buso and Joel for their outstanding caring and quality Customer service. It is so nice to see that AT&T listened and got some awesome folks in that store who care about the customers instead of watching their watch to go home. I really appreciate them taking the time to talk to me and help me with an issue with my phone, also they introduced to me the AT&T TV and the Century Link Internet. Im going back to see Sylvia to get me hooked up.To those of you at AT&T that made this happen, a BIG THANK YOU FOR THEM. Their type of service makes you all totally different from the rest.Thank you,Jerry Read

Had a great experience with Joel trading in and purchasing a new phone. He made the process seamless and as quick as possible. Ive been to other stores and rarely have received the same level of service. This is my new go to store.

Chris,Has been great and a pleasure to work with. He stayed on top of the whole entire process and has great follow up. Would definitely ask for him if you come into this store.

Always efficient and prompted service. This has been my AT&T store since 1992. They continue to maintain a knowledgeable, courteous staff .Product availability and accessories are top

Kimberly was very helpful!

New management and great customer service really turn this location around

Joel made buying our new phones easy and fun. We had such a good experience! Joel was helpful, very knowledgeable, pleasant and he even got us a great deal. Totally satisfied customers! Highly recommend Joel and the store.

Just got my first bill. Was told my first bill would be $125, due to the activation fee. My first bill is ACTUALLY $165, and as you can see in the picture, covers 2 whole days. That means, in another month, Ill get another bill, for a minimum of $95 (the normal monthly rate before taxes), which will put me at having spent $255 for my first 32 days of service. I can already see that I will not be an AT&T wireless customer for any longer than contractually required. Way to cultivate loyalty, AT&T

Sylvia did an absolutely fantastic job of helping me sort out some details on my account and purchases. What a great representative for AT&T!!

WORST MANAGEMENT EVER! My mother was in there to switch off an account she was joined on with someone and Adam who is the most worthless “manager” and VERY unprofessional I have ever seen in a corporate company. It should be an embarrassment that he’s a manager or employee of any kind with this company. He made a very rude and unprofessional comment about my mom and how she was “short” to another associate and can’t believe this is who they let manage a store. What a joke of a human being. I know some of the staff and this isn’t the first time I’ve heard of him acting in such an unprofessional manner.

Joel, Diana, Chris and the rest of the crew are amazing! Had an issue with our bill and their follow through and patience was outstanding. Highly recommend coming here!

Staff is helpful and friendly. We were in and out pretty quickly and satisfied with the service.

Great experience overall and our representative Joel was very helpful. He reviewed various options he answered all of our questions and got us the best plan that works for us.Mike B

The employees are rude and could care less about any problems you might have.

Francis was very helpful and took a lot of time to help me get my phone set up. He has excellent customer service!

Manny was a great help with positive attitude! Also took the extra time and waited and guided us through our updates. I recommend anyone to him!

Great place to work.

Kota was awesome

Always helpful

Joel was highly informative and helpful. He appeared invested in helping us get the best plan for our needs.

Chris was excellent and very helpful. With excellent customer service. He deserves more responsibility and a promotion and raise.

The customer service is incredible. Adam was knowledgable and courteous. Will always do business at that location.

I came in yesterday attempting to set up a new account and port some lines. Everything that could go wrong....went wrong!!! I literally was planted at the store for 5 hours straight. To say I was frustrated was an understatement. But heres why Im giving 5 stars....The gentleman - Chris, who helped me through this difficult process was probably the nicest and most patient customer service/sales agent I have ever encountered. The whole sales staff was accomodating actually. I guess if I had to sit in a retail store for 5 hours...They made it not so bad! Thanks guys:)Kyle

Was a pleasant visit, Joel was the name on the tablet the guy was using. Was very knowledgeable answered our questions. Service with a smile and great attitude.

I was thoroughly impressed with the customer service that I received from Mark at this AT&T store today. He helped my friend and me with our phones. We had many questions about our new phones and took alot of his time, in my opinion. Mark was patient as my friend could not remember her password after resetting it twice. He offered a solution and it worked. In addition, he made helpful suggestions as we were not familiar with all of the options that the new phones offered. I can highly recommend this store due to the professionalism and customer service that I experienced today. Keep up the good work!

Exceptional customer service. Very patient with us. In the market for a new phone or upgrade? Go see Manny and he will take care of you.

The worst service i have ever had. There were TWO customers in the store and FOUR employees but they refused to help me just get a new screen protector!!! Waited forever with a screaming child and still nobody would help me. I will NEVER go back to this store.

Francis was amazing. Super helpful and knowledgeable. He was very patient.

Sylvia was a pleasure to work with.Very knowledgeableGreat personality

Had an unlocked phone that no one could seem to activate. Brought it in and Addison made it happen. Quick painless and super friendly, cant ask for much more! Thanks again!

Sylvia rocks! Great customer service. Fun experience.

Chris is a true professional and he thinks outside the box to make the technology work best in your situation.

Love this place! chris slyvia joel dianna manny, and joel are the best sales associates!

The store was great there was a few people in the store being help but was told they would be right with me and feel free to check stuff out after a couple min the store associate was able to help me it was kinda of a long a painful process but I knew I was in good hands and it would all be ok and I would be taken care of thank you guys so much and now I know what att store I will be using from now on.

Great experience. Joel was knowledgeable and listened to what I wanted.

Called the store @ the time they opened to inquire about the iPhone 8 plus. I was informed that they had every color available, which they didnt. And never did. I came 45 miles out of my way to get this phone. Ensure your management is properly coaching on inventory of your store to ensure the correct information is given out. This is a poor representation of bad management and no team communication.

This store has been extremely helpful everytime I come in with a problem, highly recommend this store.!