Quick, went in and out. Took care of what I went in for. Location was clean and sanitized. Friendly customer service! 😊

My phone is going on five years old. Apps are dying left and right. I went to the local T Mobile/Sprint store. Found a phone that I liked and I could afford. The salesman immediately informs me that they no longer carry that model, and they havent had it for three years. I grumbled.Then I picked out another phone. But wait, that could only by used with T Mobile service, not the Sprint service I have had for four years. Grumble grumble grumble.My back hurts as they have no chairs.So I agree to switch to T Mobile. And I ask him about prices. They had some great prices. Half of what I been paying. Sold I said. As he is setting things up he tells me that the monthly rate would be $50, or $60 or $70 for the phone I liked, depending on the premium service I want. But I cantI am currently paying $30 per month with Sprint. Thats when I walked out.

This store and its employees have NO idea what they are doing. I came in to talk about my bill and found out I wasnt a delegate on the account. I left and sorted that all out. I came back to be told it doesnt matter if Im a delegate or not. Thanks for wasting my time. Adrians attitude was awful and when he pulled up the name on the account, he assumed I wasnt the person because I did look like someone with that name. Given this is true but how hurtful could that be to someone who identified as that? Educate these employees.

Jason gave excellent customer service. Very friendly, helpful and professional.

Im very displeased with the service at this location. I went in to activate a replacement phone from Asurion. Before I knew it they had put a T-mobile sim in the new phone. Than they tell me the phone could not be activated, do to the replacement phone being under another account. So Asurion sent me another replacement phone, thats two phones so far. The store now just told me it would be almost $500 to activate the replacement phone. So I called Sprint/Asurion come to find out its because they changed the sim card to T-mobile.

They were great!!! Especially Ryan he was the best.... I got everything I needed done plus more in a timely fashion he was patient and answered all my questions... I’m so happy and can wait to tell all my family and friends 💜💜💜

Ronnie with T-Mobile provided an outstanding customer service. Ronnie went above and beyond to ensure that my needs as a customer got addressed. Ronnie exceeded all my expectations by providing personable, caring and professional service. I am very grateful.

I definitely didn’t feel welcomed walking in. The guy who helped me was just plain rude. Acted like I was a complete burden. Seemed like he didn’t want to answer any of the questions I had. He acted as if he hated his job and wanted to get me out of the store ASAP...... I ended up just walking out. Won’t be going back to this location at least.

Had a great experience with Amber! She was very helpful and nice, couldn’t ask for more! Come here if you want the best deal in town!

Amber is amazing! She always gives the best customer service. We have followed her from another store because she rocks.

Not an exaggeration:I received the BEST customer service I have ever received at any carrier ever. Period.Deejay is by far the most helpful person I have ever had the pleasure of dealing with.I received a better deal, with more perks, than I was offered at any other carrier. He got me one of the best phones with the best accessories available for the best price! I wont go anywhere that he isnt from now on.I am now a life long Deejay customer.

Amber was very nice and helpful. She got me into a new phone and saved me money. A very nice person. She deserves a raise.

Amber was very helpful and knowledgeable. She help us with our issue on our phone. To bad they were out of the Samsung S20 Ultra. Schucks

I have had service with sprint for over a year. I have had a few issues here and there, all minor issues. The staff is great, but I have found that Jasmine M. that works here is extremely knowledgeable, informative, easy to understand. She explains everything and any concern that I have she looks into. She always makes sure I understand exactly what is going on with my account and what I am being charged for. I will only go to Jasmine for everything.

Came in to do a simple lease turn in and was told I couldn’t, because the phone couldn’t have service on it for them to take it as a lease turn in. I’ve worked at sprint. I understand not enjoying doing your job, but it’s still what you get paid to do. Won’t be continuing service.

Amber and crew are the best ever, new phones accessories and plan in no time. Great people.

I got told I could get my new phone today from 11:00 am to 6:00 pm and I got there at 3:00 pm and the door was lock and there was a gate behind the door and there was no note about closing early on the door and they called me and said that they were open today so I can come get the phone

Very personable staff!! They made my experience enjoyable and very little wait time considering they had a decent amount of customers! I highly recommend this location!

This company needs to get the notes in the system correct. For at least 3 years Ive had sprint service. Whenever i call support and it ends up that they tell me to go to the store, they tell me there is no note that correlates with what someone literally told me on the phone less than 10 minutes ago!🙃 really? And i have an s10+ that hasnt worked since it updated on the 27th of March so theres that

Amber & Ryan were amazing! They helped us for exactly what we needed. Great with kids!!!

This new store is so nice, and much closer to home. There was no wait and the associate Ryan was helpful in walking me through my bill, and making sure I got the best value. The manager, Rob, also went out of his way to make sure I was doing well. I will be coming here from now on. Very professional.

Best customer service ever, Dalen (sp?) was incredibly helpful and saved me so much money. Really great team all around from what I could see!

Amber provided the best service I have had from sprint to date.

Nice place to get your next phone. Nice employees. All 2 of them. I cant buy accessories there cause I dont make that much money but overall good environment

The store custom service is better the call center I was force to come to the store to get real help every time you ask me I will rate sprint a 0 on call center you wont lie to me or hang up on me again

I have been a Sprint customer for over a decade. I was ready to switch carriers when I walked into this store to get a quote on a new plan. By far the BEST customer service I have ever had with Sprint. Period. I am still a Sprint customer and will be returning to THIS store for any further needs.

If you have issues with your bill- I would recommend calling the customer service number. Was overcharged since September. Went in every single month(Oct/Nov/Dec/Jan) and kept getting told Next billing cycle Next billing cycle. Was also told a $130 credit was added by the manager because that was what they owed me. It was never placed. Its now February and my bill is still high ($20 more a month). Called the customer service number and they have fixed it all for me with an hours phone call. Wasted so much time going in and dealing with it when they really did absolutely nothing and did not know how to do anything. Also tried to contact the manager by text as he requested if it was still high on Febuarys payment and so I did--never got a response back from him as I expected would happen. Ironic.

Friendly staff. Way over priced. Clean store. Wheelchair accessible and wheelchair parking.

Not there problem I guess still have not been able to resolve the issues with my phone

Super nice and excellent service so far I haven’t had any issues with customer service it way better then the mall location

Great customer service. Dyllan was very helpful and informative.

Was here w/my daughter. The techa worked very hard transferring all her contacts & photos she is happy with new iPhone

Had a issue selling my phone and connecting to the sprint network and the employees at this store took care of it for me. Exceptional customer service.

Great customer service from DJ and Dylan. Got us set up with new plan and phones and even set us up with magic screen covers.

Bought a new phone. Very good people that know their products

Great service! Friendly staff!

Got service with Sprint in April. I have been overcharged every month. The managers at the store admitted a mistake with my plan, but are unable to fix it. Then have repeatedly told me that they e-mailed the DM (district manager). The DM needs to approve the credit to my account, but it has been months and I continue to get overcharged.

Switched from Sprint to Google Fi after visiting this store. Terrible retail service, disorganized, and always running behind schedule.

Ryan is very helpful.

Great customer service. No wait times.

Awesome customer service, I will only visit this location because of Rob Estrada!!

Ambers the best

Fast repair.

Nice friendly and helpful employees

Slow rude and expensive

The worst cellular service out of the multitude of companies!

I dont understand why people use Sprint

Friendly people, clean store.

Very helpful

So glad I switched!

Kind and patient staff!

Overpriced corrupt

Best Sprint Store in Vancouver!