If this is the metro pcs on Hwy 99 in Hazel Dell Vancouver Washington, its the best place to purchase your phones and accessories. The customer service is 100% genuinely the best and they remember you from the first time. My husband has had to go several times for bad phone settings that he moved and they helped him fix his issues with a smile. Theyre awesome.

Store people were obtuse poor mannered With the lack of knowledge in products.Looked down apon me and my ethnic wife.Do not go there if you expect to be treated with respect and honor.

I have bought several phones at this location. Staff seems friendly but I feel like they have been a bit misleading at times. I have dealt primarily with the store manager Tony and was told after I purchased insurance and a glass screen protector along with a hard case(which was overpriced to begin with) that if anything happened to bring it in and it would be fixed with no additional cost. Less than a week later my screen protector somehow cracked(I never even dropped it) so I went back and was charged for another screen protector on top of that the kickstand in my case broke off and is no longer functional at all. I also was told by Tony that they could not give receipts due to covid which I thought was odd considering I spent several hundred dollars buying a new phone and accessories but when I went back a week later to fix my screen protector the dales person who helped me offered me a receipt right away for a $10 screen protector and I was told that never stopped issuing receipts. I was also told that I qualified for an upgrade on my girlfriends phone at a reduced cost but when I went back to look into it they said I would have to pay full price considering Tony said that he was at the store every day because he ran that location its a little funny that all of the subsequent times I have been in to the store he has not been there a single time

Went to switch my phone. Transition was effortless and quick. Aj has amazing customer service. Definitely recommend.

Poor customer service. Over the phone and in person I have yet to have a positive experience. Customer service representatives should be trained to answer the phone and greet patrons professionally.

Awesome help. Amazing customer service. Danny and Evelyn were so nice and accommodating.

Great customer service, as always at Metro Hazel Dell.

Worst service ever

Best phone company I ever had and great

Worst customer service ever! NEVER get the same answer twice, the staff is rude and uninformed.I went to this location 3 times and went without a phone for over 2 weeks until finally I went to the location further up hwy 99 and they took care of my issue literally in 3 minutes.THIS LOCATION IS A JOKE! DO NOT WASTE YOUR TIME! THE STAFF IS RUDE AND COMPLETELY MISINFORMED!

Went in to get a phone for our business. The staff was friendly and knowledgable. We were in and out in less than 20 minutes and got exactly what we were looking for. The prices are reasonable and budget friendly. Definitely will be returning in the future.

Today I came in to my local metro and Tony loya helped me to find a new phone and started me on a new line and helped me pick a phone case out he was super polite and friendly and Ive honestly never recirece such amazing customer service he really made it such a nice and positive experience and made it easy. Thank you Tony!

Employees have always been helpful and friendly. I have referred 3 people and every one of them has been satisfied with their experience. You girls rock!!!!

Hands down one of the best locations ive ever been at and claudia is very smart and up to date with the new promotions

They have really good prices and good phone and people are really nice to

They got great deals, I got my family each a phone, customer-friendly and a good location

I have good service with METRO PCS.

It’s really ridiculous that I have to come into the store to fix an issue that this Employee “ Jay “ caused. I’m very upset that I’ve had my phone disconnected because Jay added another phone line, now I’m losing my hotspot that I had with my phone since I first got it in 2016Now Dashante is on the phone trying to get my original plan thank you. But all this is super stressful

Choosing a phone these data can be an ordeal, but with the hello of knowledgeable staff here, I found mine. I even got a case I like

Been with about 2 yrs. No problems nice peeps

Was not open on time due to apparently poor manager skills.

Employees were helpful and polite

Awesome service

Hello friends, I am going to inform you about an experience that I had today. I changed my phone service with PCS metro and it was a good and enjoyable experience that the services offered today to their new customers. It includes unlimited calls and fast internet and also provides a new cell phone with good tegnolojia for free thanks to the PCS metro staff and thanks to its friendly staff. And attentive and one more woe. Offers available ask and they have answers to any question asked by you. Thank you for your attention. And have a nice day on the part of PCS and I, your server friend Mario Rolrte. Thanks for your time share