Vancouver RV!! Tony O. helped me buy my new destination trailer. He is so laid back, super easy to work with. He is knowledgeable, and very responsive. He quickly replied to every question, even set up the tow service to move my trailer in minutes.Bryan Gregg in finance was very helpful. The RV Service manager was also great to work with.Jessie did an amazing job preparing my trailer for pickup. He treated like his own trailer and took care of all of the big and small details. Everything was perfect at pick up.The RV Service Manager Rod Dawson has been great to work with as well.

My wife and I traded in for an explorer, Donnie did amazing through the process and helped with everything we had going on. Greg took us through the paperwork and was by far THE BEST salesman I have ever dealt with. Weve been to quite a few dealerships and hated almost every one of them. Vancouver Toyota has absolutely done amazing and these guys dont beat around the bush. I will be coming back in the future

Had an appointment for last service after 3 years warranty for my 2019 Tacoma and also a recalls on third brake light.. was told that they had to cut my wrap to get to the light and I agree but then when we left after they called back to ask again that they needed to cut bigger so that they have enough room to work with the shield before they start cutting the wrap which they say that it will charge me for labor and they don’t want to cut and scratch the paint. It don’t make sense that they charged me for labor on a recall! And cutting my roof wrap but then they end up ripping my wrap instead looks super bad. I tried calling back 3 mins later to tell them not to do it and I would bring home cut the wrap my self and bring back for the recall later not get charged for labor but then they said oh they started cutting already 20min ago.. meaning that they did it before even calling me to let me know they charged me labor cost and say oh I’ll give you discount. After all that Came in and pick up and told another service person at express lane and tell him the problem I had and he also you have to pay before you can get your truck back…

Skyler P. was super helpful from the moment I met him at the dealership. He was courteous and friendly without putting on any pressure to buy. He assisted with everything from getting my phone to communicate with the vehicle to moving the steering wheel cover from my trade-in to the new car. Highly recommend.

I want to say thanks to Nick and Mimi for helping us getting our news Highlander. Especially Mimi, she is very helpful with interpreting for my wife understand understanding the whole process purchasing this new vehicle. So thank you Mimi.Great Job!!!

Overall good experience. Family member bought a used vehicle. Wasnt clean apon purchase. Had to wait 2 days to get vehicle was getting detailed. Took delivery and had a check engine light come on. Notified the salesman and they told us to bring it back to have it addressed. They got the problem fixed and has been working ok since. Still have one issues with the emergency brake. Skyler our salesman was very professional and very nice. Would recommend him and the dealership again.

Absolutely loved my experience from begining to end! The sales team and finance team were really helpful and explained everything, they were responsible and honest, and I could tell that they were genuine through the whole process. Im so excited with my new car purchase and feel taken care of. Glad to be a part of the Toyota Family!

I’m embarrassed for their service department Managenent! I took my 2021 4-runner into service because a light came on my dashboard and a beeping kept going off and on when I drove.I had an appointment at 10am and it took them an hour to check me in. I explained to kathy (who was amazing) my problems (also had a dash cam programming issue). I had to leave my car there all day…. Upon picking it up I was told they could not find a problem but cleared the “codes”. The manager believed it was because of an aftermarket break (for my trailer) and wanted to charge me $140 to continue to diagnose the problem.When I picked it up and drove out the light was still on and the beeping continued!I called them and was sent to voicemail. They never called back, so I called them.I also called Gladstone Toyota and spoke with their service manager he told me how to “fix” it over the phone! It was literally pushing a button!I guess I will have to drive to Gladstone to their service department.

Easy experience, Skyler is great to work with! Not pushy and didnt steer me to look at anything that I didnt want. Paperwork went smooth with no surprises. Highly recomended.

I always work with Mark, Chad, and Shadi when it comes to my wifes 1985 black celica supra. But I spoke with Nate in parts tonight. Its so nice there is a parts department open at 715pm during the week!! Much appreciated! Everywhere else closes at 430pm or 5pm. Such amazing people to deal with and so grateful for them!

We knew it would be a challenge to find the car we wanted, but the crew at Vancouver Toyota went to work and found the exact one we wanted as it was being built. Marcie, especially, was so very helpful, responsive and went the extra mile throughout the process.We always felt welcomed when we visited the dealership. I say Visit Vancouver Toyota when youre car shopping. Theyre the best!!

Everyone we spoke with was great. Our sales guys, Skyler was amazing! Greg and Mike -The finance guys were just as awesome! They all were very personable and down to earth. From drive up to drive away it was painless and easy. Probably no more then 2 hours and it was a done deal. We even reached out with some questions to Skyler on his day off and he was very prompt on responding and let us know everything we needed. Definitely a place we will be returning too when we want to trade-in/purchase our next car!!

Made my very first brand new vehicle purchase through Vancouver Toyota. I had an excellent experience working with them, and despite the current state of the vehicle market, was able to purchase my brand new Tacoma under MSRP. No b.s. hidden fees or trying to sell anything extra, just a very straight forward transaction. Highly recommend them!

I traded in my car of 14 years a couple of days ago and bought a great used Camry which I am now obsessed with. Skyler made the experience enjoyable with no pressure. Greg in financing was great, too. I highly recommend McCords to anybody looking to buy a car.

Service department is always smiling. They were quick, efficient and kept me informed on the service of my vehicle

This is my second purchase from McCord‘s and both were seamless transactions. I worked with Trey (sales) and Greg (finance) on this most recent purchase and they were both phenomenal. They don’t pounce on you the second you walk on the lot and they’re super transparent about everything. They’ve definitely earned a lifelong customer.

I had a very stress free, easy experience leasing my 2021 Highlander Hybrid from Vancouver Toyota. I dont think it could have been easier and Vernon made it very enjoyable. Despite there website not showing an accurate list of vehicles on their lot, Vernon was upfront and communicative about what was there and what was coming. He kept in contact and a few days later I was in signing papers on my lunch break. No hard upselling of any extra coverage you dont need. Thanks guys!

Weve had our Prius serviced here since 2015 and have always had excellent service and a great customer experience. On the last visit we had some issues at check in that werent typical of what we usually experience. So I provided feedback on their website and immediately was contacted by Lynn from Customer Service. She heard me out and thanked me for my feedback, noting shed let management know about my issues. To top it off she provided a no-charge min-detail for the car and well be getting that done next week. Happy customer!

Thank you David S for helping me out in my purchases at Toyota Vancouver you made the experience of buying a vehicle extremely smooth andYou resolved my issues quickly and professionallyI would definitely recommend this Toyota location if you’re considering buying a carNew or used thanks againMichael Cullen

If you can AVOID going to this Toyota! This Toyota has horrible customer service. The first day my boyfriend and I came here we saw a certain deal online and so we wanted to get more information about it. The employee that helped us was not helpful. He didn’t even know about the deal that was going on. We ended up getting a car that day but this employee was very skeptical and was judging my boyfriend and I the whole time. They told us that we were waiting on approval for the loan and that we will pretty much for sure get it. A few days later they called us and told us we needed to give more information. They were horrible at communicating with us through this process. The third time we had to go in we told the employee we were working with what time we were gonna be there and we still had to wait over 2 hours to be helped. I hope I never have to come back to this Toyota again and I suggest that you don’t go either.

The service was quick and on time per the schedule. The staff was pleasant and helpful.

I was looking for aa Rav4 and this dealership explained shortage of these and offered another option. I am more than satisfied with this a Toyota hybrid Highlander Platinum. Thank you

Skyler Peragine, Sales Rep in their Used Car Sales division, was absolutely a pleasure to work with. His knowledge, confidence and desire to help us find and secure what we were looking for was so refreshing as that has not been our experience from other dealerships. In a matter of 90 min of test driving the car, we were signed, sealed and delivered, driving off in our newly acquired 2016 BMW 228i convertible and could not have been more pleased with the experience! Thank you, Skyler!

The building is new, spacious and kept very clean. The staff is very friendly and helpful. The rental cars were brand new. Most importantly they were open during the weekend, while the offices of the national chains were above such a thing.

Vernon Bagley in used sales is the man!!! Got a great car from him twice so far. 2017 Corolla XSE and now a 2007 Camry SE. You want a honest, patient, understanding and friendly car dealer at a great lot.Ask for Vernon, hands down. He will take good care of you like family. Will be back for sure.

Took 2008 RV Trailer in for galley tank leaking, wheel bearing pack, and sealing on the roof. Sealing looks good. I found the pricing to be fair for the work performed. I also found the service manager honest and straight forward with information. They found and took video of the cracked area around the outlet of the tank. Glad I took to a certified RV shop for this tank leaking issue. The pandemic has caused shortages in the supply chain they reached out to their network and found a comparable tank.

I don’t recommend these guys to work on ya car ever unless you have warranty or a recall ONLY!!!! because their inexperienced in mechanical work for the insane price they charge. $750 for an oil change!?!?! And also they misdiagnosed my vehicle and almost cut me a month long paycheck if they payed more attention and fixed everything properly and by the book instead of cutting corners to get the job done because I could’ve lost important components that would’ve caused me to crash. I saved me 1 month paycheck by going to an experienced mechanic and fixed it in 2 minutes. Also when I got my vehicle back I had brake fluid on my seat covers and in my seat which I didn’t notice until I put my paperwork and it was all oily after I picked it up after dealership. So definitely don’t go here unless it’s last resort… also don’t use the car wash unless you like dents in ya fenders!!! I drove into their car wash first time and when I got home to look at my vehicle I had a dent and it shattered my license plate cover I had on my plates, and when I brought it up to them… they told me I should’ve told them ahead of time so they can stop the machine. But won’t cover the damages it did, I still have the dent in my fender as proof.

This is our second purchase with Vancouver Toyota and it’s been seamless both times. Skyler was great to work with and we are happy with our purchase. Will definitely be back when it’s time for trade in!

Donnie, Shyla and Joe are awesome to deal with.First Class Dealership!

Got a great deal from Skyler! I recommend you look him up if you need to snag a new or used ride!!

We brought our 5 year old RAV4 in for an oil change and standard maintenance check up. We were told that our battery was in need of immediate replacement. We took it into Les Schwab a couple days later to have the battery replaced and were told that the battery was in good order and they couldnt justify replacing it for us. Not sure if Vancouver Toyota was just making an assumption based on the life of our car, but I was pretty disappointed in having to waste a few hours at Les Schwab for a battery that didnt need replacement.

I have always had good experiences with Vancouver Toyota. I feel comfortable bringing my cars in and having them do what is appropriate, and they will. I recently was informed of a recall on my 4Runner. I was just not getting around to calling to get it done. They called me! Asked if I’d like to make an appointment? Took care of it (of course no cost to me). Courteous, friendly, on time… sure not my fathers Oldsmobile place.

I was greeted as soon as I pulled into the service bay and was escorted to the service tech who told me that my car would be serviced with a list of tasks and would be ready at 5:25. I was surprised to see so many people in the service waiting area and thought wow this will take a lot longer. Even with a lot of people being serviced, the waiting area is large and comfortable.Almost exactly at 5:25 I was called and told my car was ready. It was a perfect experience.

Took our car in for a grinding sound while coming to a stop. Explained to them it started right after we had wheel bearings replaced at another company. Toyota insisted it was the brakes, rotors and tires. Charged us $2200 and you know what….. drove the car 5 miles and the grinding sound came right back. Took the car back to have it looked at again since we just paid such a large amount of money, no apology for the inconvenience, no one to look at the car, customer relations called and was unhelpful nor apologetic. Sometimes a simple, “I get how frustrating this must be, I’m sorry” will go a long ways. Now our 2015 Rav is sitting there waiting for someone to look at it again, I’m sure at a cost to us and I’m out $50 a day for the rental car I’ve been in since last week when we took the car in the first time. We thought it would be the right thing taking it to the dealership after having the issue stem from a repair from Les Schwab but now I just feel cheated out of $2200 and like we’re the nuisance for bringing it back. We have bought two cars from McCords, had good experiences both times and had planned on coming back for a third but absolutely not after this.

Bobby Gargari was amazing to have as my salesperson from start to finish. He got me into a car I didn’t think was possible, was with me every step and even came in on his day off to give me the keys. Every minute was fantastic, no pressure and an amazing experience. I highly recommend McCords they are wonderful people and see Bobby he really cares about his clients!Esther IrwinVancouver, Washington

Thanks Skyler for all your help. I would have loved to purchase a car from you, but due to the lack of inventory (from the chip shortage) and my (urgent) need for a new car — things didn’t work out. But I wanted to make sure I thanked you and told you I appreciate you taking the time to help me. Wish you the best of luck and if I’m in need for a new Toyota, I know who to call.

Usually always come here for all service. Today was a horrible experience. Everything was confusing I was told I was getting an ailment on my car that was not asked for. I was told my car would be ready to come in and pick it up just to be left in the waiting area for over an hour after being told someone would come out and talk with me. All my plans were ruined today. Thanks Toyota.Manager called and was very nice. Acknowledged all the problems I had and although did not credit me for my service did offer next oil change free.

Communication and time management is an important thing in any business. My times was wasted for no good reason. I went to the service center to get help with features in my highlander, the lady promised to help, little I know she changes her mind and walked me to sales then tells me that they will open at 8am . I waited until 8:20am no sign of any salesman. I asked front desk lady she confirmed that, they open at 9am. Where is the team work at this location .

I had A great experience looking for the right car for my family and my budget. Vernon. our salesman was great. No pressure to buy anything. He just listened to what I had envisioned and showed me option in different price ranges. Showing me what my money would buy. came across one that I hadnt even thought of, but when I seen it I new thats what I wanted. They went through the car top to bottom making sure everything was perfect. Thank you Vern and Thank you McCords Vancouver Toyota.Tom ShepardBattle Ground, WA

I dont like the check in process. the greeters dont have a clue about my car, i get tired of trying to tell them the problem.On the positive note, Kris Bridger is great. She listens to me and does her best to get the problem or service taken care of without all the confusion that has taken place out in the driveway

The people working here are very kind, straightforward, and professional. I can tell (at least, from the 6 employees I interacted with), that they were genuinely invested in making my experience pleasant, simple, and easy. Two thumbs up for this location.

Ive never once had a bad experience with mccords Toyota. Skyler was realistic, not pushy, and helped me as much as he could, despite the pitfalls of not having great credit or a down payment. He was able to help, and find me a car that Im head over heels in love with

I ordered a roof rack and kayak J holders. Mike in accessories was the best and so very helpful. He scheduled my install for my birthday, but called back shortly and said if I could get in today, he would get those racks installed that day. He said” No one should have to wait for rack installation for their birthday. We had a family outing planned for the weekend, so having the racks was wonderful! Gavin in service and Gabe in rental were also, very helpful in getting my truck in and calling me when completed and arranging my ride to and from work. I have purchased 3 Toyota’s from McCords! They are my go to dealership! I love my Tacoma and the service there!Thank you!

Just bought a used Tundra at Vancouver Toyota and it was a pleasant experience. Cory was a great and helpful salesman and wasnt pushy at all. I got a great deal on a great truck and Im happy with my purchase.I had to bring the truck in for some transmission issues and the tires were cracking and old. The staff today were very helpful and figured out the issues with the transmission and will fix it under warranty and they put on a set of new wheels and tires that were taken off another truck to replace the cracked old tires. Audri in the service department was very helpful and the service tech whos name I cant remember was awesome and let us take him for a ride along to figure out the problem and diagnosed the problem quickly.

Toyota McCord in Vancouver Washington is the place to go! Friendly, knowledgeable, helpful, great people in every department! Mike in accessories and Daniel at the car wash always seem to go above and beyond to take care of McCord customers. Daniel has such a ready and happy smile, a heart for service, and does his best to help everyone. I watched as he sprayed and scrubbed the cars in front of me in line with alacrity and a genuine desire to do things right. He gave extra attention in preparing my car since it was covered in mosquitoes and trail dust. He even gave me tips on how to buff my car without scratching the paint. Daniel is a young man, but has maturity and kindness and a stellar work ethic. Interacting with him really made my day. Every time I call the accessories department, hopeful for a solution, Mike leads me in the right direction, even when it doesnt lead to a sale. He cares about me being happy and having solutions for what I need. I think everybody that works at Toyota McCord is a top-notch human being and Im super grateful for each and every one of them! Thank you, Toyota McCord, for being thee best resource for Toyota owners! You are quite a blessing!

Friendly staff. It would be 5 stars if I was kept informed of where my car is. At the time of purchase on 7/9, I was told between 7/15 and 7/20. I emailed asking an update on 7/14. The response was between 7/16 and 7/24. It would be good to get a regular update until I get my new car. As of today, I have not received any interim updates.

I had an excellent experience getting my oil change, tire rotation and 20k checkup on my Toyota. I had a few questions for my service advisor and he promptly replied via text messaging. The service was completed in under an hour.

Bobby was amazing to work with! I highly recommend asking for him if you are looking into getting a new vehicle. He is very upfront and open with customers, and is truly in it for your best interest. I have bought multiple cars from this location, but he is by far my favorite sales professional I have worked with at any dealership. It truly was a no hassle, no pressure experience.I came in with a negative equity situation not expecting to be able to purchase a new car, well Bobby got me into a brand new Toyota Camry with payments exactly where I wanted them. Couldnt be happier!Also the finance manager Greg Perry was great, he did not pressure me into some crazy expensive warranty like some dealerships will try to do. He got me a very great priced warranty I was pleased with, and made me feel comfortable during the whole process.Both Bobby and Greg stayed past closing with me to help get everything wrapped up, and didnt complain one bit. I will forever come back here!Thank you Bobby & Greg!! You both are amazing

Rachel Zenk, my salesperson, was absolutely awesome to work with. I have avoided car shopping for years because of my experience at another dealership with a pushy salesperson, but Rachel was so helpful and had the truck I was interested in ready and detailed. I highly recommend Rachel to anyone looking for any type of car or truck! I test drove two Tacomas, and the whole process of test drive through getting the keys was only about an hour and a half. The finance process with Bryan Gregg was smooth and much quicker than I had expected. I genuinely felt like he had my best interest in mind. Ive had my new (to me) truck for about a week and its been amazing!

Jason helped me today and he was awesome! No pressure no sales tactics just nice! I loved it. I wanted to see if I like this car.

Salesman Miguel Garcia was very professional, friendly and very helpful. I will definitely would go back and deal with him in my future purchase. 100% recommended as a salesman and a great place to buy from.

Upon purchasing our new 21 4runner, we opted to have a few accessories installed. Audri was able to work seamlessly with the sales department and get them all installed without delay or any issues. Communication was on point, and she was very friendly and just as excited about the accessories as we were. A couple weeks later, I called back in to her with a technical question and asked if I could bring the Runner by. She said I could head in right away. When I arrived, she met with me immediately, even had a technician with her already, and I got the answers I needed. She is friendly, quick, and I know that whenever I will need something, she will be there. Love her as our Service Advisor!

Edited: Lynn at Vancouver Toyota is awesome! She helped resolve an issue I had recently. I had a bad experience last visit (I ended up waiting a very long time for an oil change). Upon learning about my experience and that of other customers - Lynn/Vancouver Toyota have revised their policies to improve the timeliness of scheduled maintenance and improve customer satisfaction. I am impressed! I will be back next time my vehicle needs to be serviced :)

All of the McCords Vancouver Toyota staff I dealt with were awesome. They all acted professionally and very friendly at all times, from the sales personnel to the financial services. It was a very pleasant experience and enjoyable experience.

This is such a great place to buy a car. Thanks to Nick Audrey (spell?) for his exceptional customer service and help with buying my little Corolla. There was no pressure and it was a calm and easy experience. I plan to go to McCords for all of my cars in the future. You guys rock!

Great experience buying an RV I would definitely do it again or come back to buy a vehicle. The loan specialist and the salesman were top notch

I purchased a 2004 BMW Z4 from Cory Cox. I am more than pleased with effort and service that he provided me. I live 3.5 hours from the dealership. In all of our dealings Cory took this into consideration. He went out of his way for the vehicle to be ready for pick up as my family and I were heading to the Oregon coast. As luck would have I had a tire give out on me in the way home. I notified Cory about the tire and needing to be towed. After having the tire was replaced they informed me I needed a new set of 4 tires and an alignment. Cory and I spoke and he went to work for me. After conferring with the sales manager they reimbursed me for some of the unexpected expenses I had incurred. I am planning on replacing our current Camry in the near future and I will travel to do my business with Cory.

Very good experience not pushy, very friendly. Answered all questions and trying to expedite licensing for our up coming trip. Providing transportation to and from the dealership for service for item they had to fix. Didnt trade in car but they offered me more than other dealership that I checked out and they also were not as pushy like the other one. Plus a better selection of used cars.

Tony was great he answer all of our questions, and was very helpful. We are looking forward staying in our new Rv from Vancouver Toyota. Thank you Tony you are awesome!

Used my first free oil change which came with my warranty. Setting up the appointment was easy, customer service was great, and the overall process was very smooth. Unfortunately, when I picked my vehicle back up, the glove box was open and all my stuff was dumped out of it. Really just killed my mood. I don’t understand why they wouldn’t just put my stuff back and close my glove box?

They have always taken very good care of my Prius, however I recently made an appointment to get a brake job and and after 5 hours they called to tell me that they did not have the parts to finish the job and that they will not be able to finish the job until tomorrow. I simply do not understand why a Toyota dealership would NOT have the parts particularly when I made the appointment more than a week ago.

Sad, sad service department. Spoiler alert - customer service worked to make it right. Regarding McCord Toyota Vancouver Service Dept. My wife “scheduled” an appointment for an oil change for her Toyota Highlander, which she loves, and to have the blind spot detection looked at. Six hours later - the car sat idle with no one working on it most of the day. Oil change was not complete and the blind spot detection result was that it needed more testing. All the while my wife waited with no service updates or expectation setting. I called the service department to inquire what happened. The customer service manager, Linn, resolved the issue. She was prepared, knew the issues, and was fourth coming with a resolution of a refund provided I did not leave a one star review. Thank you for your help and making me feel like a valued customer - after the fact. Sadly I’m still having a hard time convincing my wife to return for service which will not be great for her beloved Toyota. Perhaps we’ll try a diff dealer to compare service and report back.

5k service which included Tire Rotation front to back and fluid level check and 120 point inspection should not take an hour to complete also it would be nice if your dusty windows got sprayed to see if wiper worked properly they would at least cleaned up there mess both front and back window looked like dirty muddy water streaks. Also you would think they have a good understanding of how to properly check tire pressure on a hot tire instead they set the tire pressure to 33 psi on hot tires and I had to run on low tires for the day. Overall not that great of service if you ask me. I will be going to another dealer on the next service....Vincent

Their website is pretty clunky and not easy to move around in to make an appointment. It needs a serious update. They do however make up for it in terms of the way youre treated coming in, always feel like a King. Theyre always prompt and keep you updated if something changes. Really nice people to deal with. The facility is top notch and very clean. The service itself I feel is not exactly perfect and it might be because the service technician has to move quickly and items listed have been incorrectly stated. All in all though one of the better Toyota service facilities!

I had a very pleasurable experience when I dropped my Highlander for a 50K check up. Supun was very courteous and friendly advisor. He thoroughly explained needed maintenance and maintained updates.

Very helpful people. Attentive, respond immediately to my concerns. Actually did some little things on my car that needed attention without being asked and DID NOT CHARGE me for doing them.I never trusted dealerships before but since I bought my Prious here my attitude has changed. I believe I can trust these people and you can too. This is a good place!

Classic sales dupe - the vehicle you put a deposit on is “in transit.” Which by definition means it’s on a truck moving to be here any day. My family and I needed a vehicle for our family since ours was a total loss. Then Vancouver Toyota said, “in transit” means the vehicle will be here in 3-4 weeks. Upon asking if they could help with a rental since I did not have a vehicle for my kids, James Quitugua, the Sales Manager, said he wouldn’t help since they sold me the vehicle too cheap and rentals were for customers only. He was rude, hot headily threatening because he wanted the vehicle priced for more money. He wouldn’t help my situation and was a put hot head saying he’d pull my deal and sell it for more money elsewhere. He wanted to get out of the deal since it was $4k under MSRP in this hot market. So I give one star for price and zero for customer service. If anyone has to work for him, I’m sorry, if you treat customers like this then your management style with employees is probably the same. I wouldn’t flick a nickel to them his type of service.The Highlander arrives and they put on the dealer license plate covers. But didn’t pull any protective films or stickers off. Buying a $50k vehicle here doesn’t come with much service, which was already apparent.The Highlander makes a wind whistle and has defective hood seals - it had 3 miles on it new. The parts department said sorry no ETA for the parts - insert excuse based on global supply chain shortages here. There’s only “no ETA” if your service lacks and you don’t go the extra effort to pick-up a phone and find out. They had the audacity to tell me to call Toyota to find an ETA myself.

Skyler has gone above and beyond to make sure we were completely satisfied. He has followed through with every detail! An awesome young man! We will certainly ask for him when we are ready for our next purchase!

Have used Vancouver Toyota service exclusively since 2010 for my Toyota Highlander. Traded it In for a 2020 VERY low mileage Highlander this week. Could not have been more pleased with the whole experience. Recommend highly. (They are also a great community sponsor of projects for animals and breast cancer nonprofits, among others )👍👍

Very friendly and helpful. It is a dealership so you pay a premium but I feel that its worthwhile.

Skyler Peragine helped get us the car we wanted with ease. Very professional, friendly and not pushy. Would recommend to anyone needing a car.

I had a good experience with the service department. Check-in was quick and easy but I left rushed out of there when the service was completed. The service person quickly went over what was done and what was inspected but didn’t give me a chance to ask any questions.

Thank you Skyler for giving me such a wonderful experience. You were so helpful and understanding with all my questions. I love my new vehicle, we took a nice drive to the beach thank you thank you thank you!!!! And thank you too Emily and Becky to.

They were amazing work with. Would love to work with them in the future!

This was the easiest leasing process Ive been through. Dom was fantastic, didnt try any sales tactics with us, was just straight forward and honest. I couldnt recommend this location more. We were able to put a hold on the exact truck we wanted while in transit and he kept us updated with its shipping over its travels until we were able to go in sign the papers and be on our way. Thank you for not making us feel pressured or uncomfortable as many other car sales situations have in the past. And Jon who helped us over the finish line was a rockstar too! Thank you again!

If youre looking for good service, and Toyota vehicle that is reasonably priced... I would recommend Gresham Toyota. This dealership prices their vehicles way over the Kelly Blue Book value to the point where banks will not loan on them because they are asking way too much. This was a difficult process, and I was not impressed. I would not recommend this place to anyone.

From the first phone call to the driving off the lot with my new car, this dealership was absolutely wonderful to work with!They were knowledgable, friendly and expedient as well as getting me a great price. The team handled everything very efficiently. A special shout out to Michael and Kayla.I love my new car and would encourage you to check them out if youre in the market for a car.

First time coming here to get my car serviced and wasnt the greatest experience. It wasnt the fact that they tried to reschedule the appointment I had made way in advance the Friday before or that I waited almost 2hrs in the waiting room or the fact that I got all the way home just to be called and told that they forgot to replace the air filter I had paid 55 dollars for and needed to come back in and missed my work conference call. It was how when my service guy called my name to check out I looked down to grab my purse and looked up and he was gone, it would have been nice if he had waited for me so I was walking around trying to find him. For some reason that bothered me the most. I just moved up here from Gresham and I think Id rather just drive back down there to get my car serviced from now on.

I would like to start with I am very happy with the car I bought. It was priced great, it looks great, and even more importantly, it runs great. So the car itself was a good deal. The issue I have is with the dealer. I bought my vehicle in February of this year (2021) and I have yet to receive the plates. I have called the dealer multiple times and they keep telling me they got the car from someone in Florida and can’t get the title. So no title no plates. I have since moved to Texas and have been getting temporary moving permits. Now the state of Texas has told me I can only get one more 30 day permit. So if McCords Toyota can’t get the title and can’t get me plates I will have a vehicle I can no longer legally drive. I am extremely upset and frustrated and am wondering if I need to take legal action against the dealer for selling me a car they can’t seem to get the title to.

Great service! Kept their commitment with the amount of time it would take to complete my vehicles service. Check in was smooth with friendly customer service

I was greeted professionally and had a minimal wait time to work with a service writer.Great experience and highly recommend Vancouver Toyota Service Department.

I brought my car in for an oil change. I requested to leave the oil a 1/2 quart low so I can add an additive. The work order stated they were leaving the oil 1 quart low. When done I added my additive and the extra 1/2 quart to bring the oil level up to full.I discovered that they did not leave the oil 1 quart low as was stated on the work order. I had to pull out the extra quart so it would be over filled. I wasvery disappointed that what they did and stated was not the same.

Great communication and no BS!!If we didn’t know our Sequoia would last us for so long we’d be back sooner! Nice job to Sheri Dickinson!! That’s for being so good at your job!

Highly recommend Vancouver Toyota. We had a great experience with our salesperson Chad and he worked with us to get into the right truck (2021 Toyota Tacoma) for a great price.

Cory is an awesome salesperson to deal with. Very nice and will bend over backwards for you! Nice people all around!

I am so pleased with my car buying experience at McCords Vancouver Toyota. My salesperson, Marcie Jones, focused on finding exactly what I wanted, and there was no pressure to buy, or to rush my decisions. She found a great vehicle for me. I was given a good value on my trade-in, and bought the 2019 RAV4 at price that was fair. I worked with Neal on the financing. It was easy, and the terms were better than I could get through my own credit union. I returned a few days later to get a rock chip repaired that existed at the time of purchase. The process was smooth and easy.

Had a great experience working with Skyler! Would highly recommend. This location seemed to have a lot in stock of what we were looking for which helped us with our shopping.

I have always had good experiences at Vancouver Toyota until this most recent one. I came away happy with my purchase, but not my purchase experience. I went into the dealership hoping to get more information about their hybrid models and find out which one might be best suited for me, if any. Within a few minutes of speaking with my salesperson she handed me the keys for a test drive (that is unaccompanied now due to Covid) without giving me any information about the car. After the short test drive I went back into the dealership hoping to learn about the car I had just driven, to find her with other customers. She stepped away from them for a few moments to take back the keys and I was able to ask a couple of questions but her answers were very short as she now had new people to attend to. I asked about other hybrids and she handed me the keys for another model to again test drive without any information. Im not sure how much of this is change in policy due to the pandemic or just poor customer service, but after being there for an hour or more I still felt like I knew almost nothing about the cars that I was interested in. I actually left the dealership due to this frustration but returned wanting to have my current car evaluated for potential trade in, to get a sense of if I could even afford the hybrids anyway. This began the standard dealership pressure to make the new purchase today, but again feeling as if I knew nothing about the car I was very resistant. She showed her frustration to this hesitancy. Eventually the manager was called over and my experience with him was much improved, but I feel adamantly that I did not buy my new car because of my sales experience, but rather in spite of it. I almost never leave reviews but I do feel that there is potential for an improved customer experience here.

The guy at the car wash did the best job ever! I truly appreciated it! 😊❤

Was fed misinformation on the phone regarding their stock in order to get my family to come into the dealer. Once here, their on hand vehicles are not what they claimed, and they try to pressure us into something in which we had no interest. Jim is a liar.

Excellent service from start to finish! My salesman, Nick was fantatstic1 He helped me to get the car I was searching for; which was a rare model used car, I coud not have hoped for a better one. Finance was very fast and effective. I always dread being in finance for 2 hours. This took about 30 minutes or so. What a great experience from start to finish. I will definitely recommend to anyone searchiong for a new or usd car, Thanks guys!

Our salesmen Corey was great to work with. No complaints.

Good greetings even though I didnt have an appointment for the bad tire on my Prius. Two errs: Didnt have the replacement tire in stock, Said they would put the spare on so I could drive it until the tire came in the next day, no permanent spare tire on the Prius, just one of those blow up type, which I dislike.Transportation back and forth was excellent, Prius was ready for me, just had to pay the bill and I was gone.

I can’t say enough about the friendly, excellent service at McCord Toyota in Vancouver. We rented a car from this fine company and we were pleased with every aspect of the transaction. Excellent company and wonderful service!

I am continuesly amazed by this company! We bought a Toyota Camry from here about 9 years ago and had the best service. So we came back to get a much needed truck. We originally went there to look at a truck we saw online, however it was already in the middle of a deal. However, Donnie wanted to make sure we left happy, so he showed us some trucks that he thought wed like. And of course we found the one we were meant to have! It was even better than the truck we went to the lot for! We are so happy with our purchase! Donnie was so helpful and made the whole process so easy and stress-free! We will keep coming back and referring this company (and Donnie) to everyone we know!

Not great, been servicing my vehicle there since 2017, and this is the 1st less than good experience. i had a tire pressure monitoring systems (TPMS) light on and when i went in to get an oil change, they said they needed more time than an oil change took, so i had to schedule another appt for a diagnostic, and repair if necessary. So 2 weeks later, bring the truck in, They say itll take 4 hours or so. no problem, theyll call me when its ready. i get a call 4-hours later.....saying they cant find the problem, and have to do a diagnostic.....which is why a came in the first place.....ok theyll need it for a while longer....no problem. no call after 4 hours.....i call back to see whats up. my service person left for the day and didnt have anyone follow up for me. after a bit of checking, they found my truck and needed more time.......ok, but i needed the truck back that day. so i get a call a couple of hours later......and they need to order a part, naturally. needless to say, they had my truck for 12 hours, only to get the diagnostic complete. I eventually got the repair done two days later, but still, not the kind of customer service im used to there. Disappointed, but not to the point i wouldnt go back. Just a poor experience.

I had a very positive experience working withNick Audry at Vancouver Toyota. No pressure, brought out all the cars I asked to see, no questions asked, was kind and pleasant to work with on my car sale. I would definitely go back to work him again in the future!

After our daily driver died, ordered a truck knowing about 2+ month wait. Another with same specifications came up a week later, and they made it happen within hours: from arrival, test drive, finance and papers, out the door. Good Sales and Service during purchase and afterwards for questions.

I went in for a 3:35pm Scheduled oil change and tire rotation, and was out within 45 minutes. Fastest Oil Change Ive ever had. I heard that they are no longer taking non-appointments for service, but appointment only, not sure if that is what helped speed up the time, but normally my oil changes and tire rotations take a min of 1-1/2 - 2 hrs.Id schedule an appt. any day to have the speediness of this most recent experience.With that being said, I do understand we all have unexpected car trouble, and sometimes same day appts are required, and I think those situations should always be given consideration.

Very frustrating service department! They call almost daily to remind you that you are due for service. I made an appointment for an oil change and arrived on time for said appointment. Greeted by a very pleasant young lady who takes you name and sends you into a service desk, where you wait several minutes. Finally meet with a service rep, who takes your info and phone number and then go sit in the waiting room.After over 2 hours, Im called by an another service rep that tries to sell me additional service items. Why the additional service items could not have been discussed upon arrival I do not know. Every time I have had service here, it is the same, after your service is completed they call to try and sell you more service items. If they would let me know about the service items when I made the reservation I could have made the time.Im still not sure why that it takes over 2 hours, with an appointment, to change your oil here! I can go to Grease Monkey and be in and out in 15 minutes with better oil and less attitude.