There is a certain level of expectation that is associated with the Volkswagen company. Unfortunately, my family and I did not receive that expected amount of care and respect at Heritage Volkswagen.I understand that there are delays in parts due to the current pandemic. Waiting to receive parts would not be an issue.My issue was the lack of communication. When management was contacted to express our concerns with a lack of communication, it felt as though we were simply told things to make us go away. At one point we were told by a superior “if we are not happy, we can just come pick up our vehicle”.We explained we wanted the vehicle fixed we just needed more updates about the progress. We dealt with this matter for about 2 months. We were without a vehicle for 59 days. In that time frame, our service representative contacted us approximately 3 times. Outside of this, we were the ones reaching out to him for updates.Most of the time we called to speak with him or even a manager, they were not in, or unavailable.When we finally picked up our vehicle, before we turned out of the lot, the check engine light turned on along with both the left and right signal lights. The vehicle was not washed and had dents and a blue substance on both sides. We were unable to address the matter before we left because they were in the process of closing when we arrived (we were told the vehicle was ready a few hours before closing and rushed to pick it up). At the time of pickup, our service representative was not there and neither were the managers.I have tried to contact the service rep and management and have not been able to reach them since we left. It has almost been two weeks since we retrieved the vehicle. When I call I am told one of the managers is out indefinitely, the general manager is not in, and the assistant manager is not in.Finally, the amount that we were originally told we would pay kept changing.Yes, companies are experiencing delays due to extenuating circumstances. The delivery delays on parts is understandable. However, these issues do not justify the lack of communication or the failure to make all customers feel like they are valued. Unfortunately, I do not feel like a valued customer and that is disappointing.

Was told I would receive a call to come back in when the parts arrived so they could repair 3 of the plastic seat levers that have cracked which are on top of the seats to make them fold down. That was 3 weeks ago and no communication. They also told me it’s not necessary to make appointments for an oil change but whenever I go in it seems very busy and it’s a 2 hour wait at minimum. Everyone is very nice and pleasant but I get the feeling they are unorganized. Been there 3 times.

De’areius made my first visit to Heritage a very pleasant one. Being I did not have an appointment and my wait time would be up to two hours; upon my inquiry of restaurants nearby to get food while I wait, he offered to get an Uber for me. As a courtesy to and from the restaurant.My service was completed within the two hour time frame. De’areius reviewed my services rendered and advised of additional maintenance to help in maintaining the performance of my car. In doing so he was professional and not pushy.Suggesting which services I should prioritize and a window in which to consider completing those services. In short I was quite pleased and will be a return customer.

Extremely professional.Did what was originally started. Surprisingly to myself, followed up on all task needed to complete the service and went above any repair shop I have needed car repairs on.The overall feel was comfortable and the facility was very clean.--Bryn Knight is definitely worth his weight in gold.I had the chip on my shoulder due to expecting no one to assist professionally and to act as if you are bothering them at work for needing service.Not the case.Bryn turned that around quickly and his follow up was impeccable

Fast, courteous, professional, Black family owned business. This is the best customer service I have ever had when getting my car repaired. I bought my car here too and it was a great experience. Other service departments (for other than VW) need to come here and take some notes for crying out loud! This is the way its supposed to work.

I had my car serviced here a year ago. That service required a loaner car, which they arranged through Enterprise, at the expense of Heritage. A couple months after returning the car I was notified by Enterprise that the bill had not been paid by Heritage. I spent several hours on the phone with both companies trying to get the bill paid. After all of my efforts, the bill remains unpaid and I can’t rent from Enterprise/National now.I took my car in this past Saturday for one of my free for the life of the car oil changes. They said I had to have the mandatory 40K mile, $300 servicing done to get the free oil change. I told the assistant service manager we could fix the rental problem here. I told him to take $150 off the service and I would pay the enterprise bill myself. He said he couldn’t do that without the HR office and they wouldn’t be in until Monday.I told him I’m done with the POOR SERVICE and to get my car so I could leave.I left there and got my oil changed and a nice detail job on our Passat for less than the price of their oil change.They will not be getting another penny from me with their poor customer no-service.

Very professional and helpful. Took care of everything requested. High priced on oil changes.

I left my car for a diagnostic and did not hear from anyone for a week. I called and called and left messages. When I finally reached someone and came to pick up my car, I sat in an office for over 30 minutes to just pay for the diagnostic. No one came until I walked out. Poor customer service.

Love De’Arius. He’s the best! So professional and a great assist to the company. I came in last minute for a new tire and he helped me and fast.

I really loved working with Steve M in the parts department. He was knowledgeable, responsive, and took responsibility for making sure I had a great experience. They were efficient in repairing my car and got me out 2 hours faster than I expected

My wife and I just purchased a used Volkswagen Beetle recently and brought it here for general maintenance and inspection. The accommodations are clean, nice, and very comfortable. There is even a mini movie theater. An appointment maybe preferred vs our walkin because it can get very, but our services were completed within a couple hours as we discussed.

Heritage VW has the best service department of any dealership I’ve ever bought a car from. They always work me in and complete the job quickly. Highly recommended!

Easy to get an appointment and everyone was friendly. But I was a little annoyed because the invoice said my car was washed and vacuumed and clearly neither one was done. Might go elsewhere for my next service. Good spot if you’re in a pinch

Julius Sekle appeared to be nice at first but aside from my repairs I ordered a diagnostic. The print out diagnostic I received was blurred out because he was running out of ink. I then asked him if he could email it, he had a slight problem with it, I reminded him that I paid for it. Every time I come they give me a print out, but he ended up telling me he would. Never did it until I kept calling and finally got in contact with him to do it. Then when he finally does do it, it’s the blurred out copy that he gave me. I was not able to see any of the writing on it. It was literally the same copy that he gave me when he ran out of ink. It was shocking because I spent over 2k. Please work on the professionalism.

Please visit Heritage Volkswagen and ask for Julius. He is by far the best service advisor in the business! Recognition also. goes out to their Director Joe Pitt . Keep up the great work!

Bryant Hall and his team did a great job and were hustling. Did work as promised. Steve in parts is fantastic at his job and is always friendly and helpful.

Bought a spare key and key fob. Price was less than initially quoted, which was a nice surprise and the waiting area was comfortable and I was able to get a lot of work done in their Internet cafe.

I scheduled service for 24GI Safety Recall-Fuel Rail Bolts. I arrived 30 ahead for the service, only to be told that it would take 2 days to complete, I would need to leave my car from 9/2-9/6. I wad not afford a loaner car nor ride. I am upset because, I was not told when I made the appointment that it would take 2 days or more. This was very wrong, unprofessional and no sensitivity. I will contact VW Headquarters wil a complaint.

I can say for the amount of money I paid, the service wasnt up to par. They quoted me a wrong price for the air filter, it went from $13 to $51. Overall time to complete service, 4 hours & 30 minutes. Price $451. I think the service didnt match the customer service either, no agents were at the cashier desk the entire time. No employee who came by even asked if I needed help. I give Heritage service department an F+. The agent who did ring me up, Brian Hall, couldnt speak clearly on the phone when I did talk to him. Then I asked to speak with the service manager, he told me Oh, we dont have a service manager. Lousy service for a car I bought there new 10 years ago.

Heritage usually sets the gold standard for service. 19 days to fix my epc code issue + 50k mile service. Somebody dropped the ball big time. Best I can tell it was poor management coupled with staffing issues in diagnostics. Very frustrating but still my dealership. Hope you guys get your mojo back soon

This is for awhile back but I have been meaning to leave a review! My service on my Passat TDI at this location was great. I have been there twice to get my car fixed. Cant remember who I had the first time, but the most recent time Carlos was my service advisor! Definitely recommend him if hes still there!

Told them I had several things wrong with my car and they didn’t fix any of them. They told me I had to get a rental car while they looked at my car. They said the rental was totally free after I asked several times and then when I go over there they charged me $50! After all that I’m still having the same issues. Then I broke my passenger mirror and the sky high price they quoted me doesn’t include painting the mirror. Heritage Volkswagen is terrible. I hate them. Wish I could give zero stars

The service manager Mr B Hall was kind and courteous. He was able to do a temp repair on my door latch until the new part comes in. Why was this so very important? I am a Grandma caring two very young children back and forth to school. The lock allows me freedom to know all are being cared for; just like Mr. Hall did for this nurse of 50 years. Thank you Mr Hall.

I called to set up service and the first person I spoke to he sounded pretty fake and over pronouncing his words and acted like I was stupid!!!! He never gave his name tried to sound proper/professional but isn’t….. called in and no one called me back like the rep said….. but my guy Tony was dope treated me like a person and not someone who was disrupting their day!!!!!! He made sure I need to know everything I needed to know!!!! Long as Tony is there I’m there!!!!!

Michael was very patient and professional with the process of me purchasing my new cross sport... and the fact that he could relate and answer most of my concerns because he had the same car lol... either way the experience was amazing and I am very grateful for my purchasing decision... ThanksSmiling all day everyday ☺

Shaun was literally the best car salesman on the lot. He was so patient, attentive, respectful, and understanding. He made sure we were satisfied before we left, and had everything we needed and wanted. When I come get another vehicle Ill definitely come look for Shaun.

Tony was very attentive to my automotive needs Tony provided great customer service.100 ⭐️

I’m big on great customer service so to have a bad experience with this dealership was not acceptable. I was given multiple time frames I even pick up my car at one point only for all the lights to come back on. Nobody took me serious it was just a headache

I brought my car in for a diagnostic and they assured me it was the battery. I paid almost $400 for a new battery and installation. Nothing changed Same thing kept going on. Took it back and they finally figured out the problem and it was covered under the warranty. Then my car set up there for hours after it was fixed and I finally got in touch with someone and they said my car has been ready since around 12noon and it was after 5:30 when I called to check on my car. Bad customer service not pleased at all

I bought the car in to get the routine maintenance. Being a VIP member you get the free oil changes as long as you get the recommend services. This time I decided not to get the recommended, because there was items that they miss on last service, which cost me $1,000 out of pocket. Items: nut left off terminal block making car shut off, and transmission cool seal and axle seal. These items would had gone unnoticed if car was not shutting off. Unhappy loyal customer.

Went to see about getting a new car and left with one, and for the price I was comfortable with. Love it.

Horrible!! Worst experience ever. My car was waiting at the dealership for over 5 weeks and I ended up towing it to another dealership to get my repairs done.I do not recommend this place and will never use them again. There are a couple of other VW dealerships in the Atlanta metro, I strongly suggest choosing another one.

Tony in Service was extremely professional and timely. Will definitely be back to this location and working directly with Tony in the future.

Horrible service experience, charged thousands only for other things to break immediately after service and they didn’t take responsibility for. Problems never fixed fully, services performed I didn’t ask for (that they did reimburse for after I told them i wasn’t going to pay for it) and wouldn’t even give a fair trade in value. Turned me off to VW completely and I love my new Toyota. I would never set foot in this establishment again.

Scheduled an appointment a week and a half in advance for repairs identified by the on-board diagnostics. Arrived ten minutes early to be told that it would be two hours and cost $160 before a technician could evaluate the issue (already communicated and identified on the dash). Three hours (and $160) later I was told that the issue was indeed what the on-board system indicated, and that it would be three more hours and $600 to complete the repair. I cut my losses and had the repair done at an import service shop in an hour for around $300. Will never use South Atlanta VW for service or sales again.

So far good work, Only complaint is that they appear to be busy and it took longer than I expected.

Warranty Service for my vehicle. Excellent customer service!

This service department has people in the drop off bay who are very efficient in processing the flow of customers. Jaquan was very helpful and forthcoming with assistance. His work ethic is one to be modeled by others. The service reps also are very efficient. They do their jobs with glee. They are professional, polite and efficient.

For starters, my vehicle is 11 years old so I had to pay a $1,000 deposit before they would place it on the diagnostic machine. I had my car towed up there because the oil pressure light came on. My car was towed to the shop on June 23rd and I was told my car would be ready on June 25th. No one ever reached out to me regarding my car. Any communication made with the company while my vehicle was in their possession was because I initiated it. I called once and was told that my vehicle wasn’t there and if I was sure I calling the right place. I was promised call backs that I never received. I called on June 28th and was told that the diagnostic test was ran and my oil pressure switch went out and needed to be replaced. As well as they would like to run an oil pressure test as well. I gave the ok. They never got round to fixing my car. To make a long story short I went to the shop on July 1st to pick up my car after being in there for 8 days only for the switch to not be replaced. I ended up taking it to another shop where the gentleman was super nice, professional and swift. I couldn’t believe the unprofessional experience I had with Volkswagen.

Terrible experience almost from the start. Was told the part my car needed had to be ordered and would be in the next day. The next day at 2:42p I had to call them because no one bothered to call me to say that there was a problem with the delivery of the part and they would have to keep my car another day. However, upon pressing Tony the service rep, it would really take 2 days before my car was fixed. What? I dont even wish to get in to what it was like waiting to get my car when they said it was ready, you dont have the time. I was given a rental while they worked on my car so I guess something on the positive side happen. But as far as recommending them, NOT! They were much better than this less than 2 years ago. What the heck happened?

Friendly customer service. Work order was completed as/when promised. Service Lane could use a cosmetic touch up. Purchased my VW at JE of Kennesaw; their facility has been updated/refreshed. That said, I’d return here (Heritage) for service.

I’ve been coming to Heritage for 8 years since I purchased my auto in 2013. There has been a lack of communication from the service department regarding my maintenance schedule, however, I’ve been informed about it and will consider coming back in the future.

I received the best service.. My service advisor Mr. McDaniel was awesome..He was very helpful . he went above and beyond contacting my warranty company and explaining to them what was going on...I will be returning for all my Volkswagen needs..Thanks

Julius S. Provided Superior Customer Service! He represented Volkswagen in a professional manner. He took care of me. He is a Resourceful person and I had such a good experience dealing with Volkswagen in Union City. I want to thank the Manager of the establishment for hiring Julius S. 👍

My Service Assistant was Bryant, he communicated well and kept me informed about what was going on. I will definitely return.However, I do feel they’re scheduling system needs some adjustments in being able to reach someone in the service department re: questions or scheduling a service appt.

I have used this dealership for over 10 years.It has been on a steady decline in customer service, personal touch and professionalism over the last few years.There are two shining stars left at this place. When they leave, it’s all over for Heritage of Atlanta in Union city!

Did not even look at the vehicle for over a week (6 days longer than Originally anticipated). Delayed the actual repairs for several more days. The repairs they performed did not fix the problem. Nearly impossible to get a customer service representative on the phone.

Changed burned out turn signal. D’Arius is great!

Bryant was my service manager and he was awesome. I was a little frustrated the day before, which had nothing to do with Bryant. He assisted me and handled the situation calmly and professionally. Thanks Bryant for taking care of my service needs.

Very good service. Provided ride home and back to pick up car

Communication is a huge shortfall at this place. But the work is definitely quality. I would recommend.

Dropped my car off to get a manufacturing recall fixed. Everything got fixed but all the crystallization that was forming in my engine bay where the leaking was happening wasn’t cleaned off.

Service resulted in quality repair of my issue. My car needed an oil change and brake service; the scheduled appointment was met and the turnaround time was quick. Jarvis was attentive and kept me up to speed regarding progress. His positive attitude and professionalism is exactly what this service center has been missing; his skillset is needed here in order to make the customer happy.

Had a great experience. Staff was welcoming and the service was fast.

Mr. Jeremy Taylor was our Service Advisor. He always provides exceptional customer service and makes the process smooth, seamless, pleasant, and easy going. Mr. Taylor also provides regular updates while you wait and explains everything thoroughly so you know whats going on with your car and where it is in the process. Definitely 5 star ⭐ service. Thank you, Mr. Jeremy Taylor for always making the visit a great one!

Dee Holmes made my process so easy. He was kind and helpful. I would give him 5 stars!!

I went in for a coolant leak and they found that I needed a water pump. They were professional and were a lot of help. I feel like I may have been taken advantage of because I’ve never heard of a water pump/timing belt costing $1800! But warranty paid a decent amount. I’ll be doing my maintenance in my driveway from now on. But if you aren’t a mechanically inclined person and have the extra cash, I’d give them a try.

These people here are very good dealers. Their sales people are excellent...well, I mean salesman Dennis is the one I dealt with and he made the sale a breeze and he is very helpful and none pushy! He has a wonderful spirit-one in which you can detect he sincerely wants to make sure your happy!The car runs like a charm and she is a beauty...he actually SOLD us this car, because we was really just looking...lol! So thank you...and if y’all need a car go check for Dennis, and Mustapha is financing!

Bought a used Atlas elsewhere & brought it here for a diagnostic. Great service. My service advisor Tony was great. Went above & beyond. I will certainly be back.

My oil change was done properly and customer service was fair. My issue was with scheduling. I had a 9:30 appointment, but didn’t leave until 1:00. I was late for my next appointment after being told my wait would only be 1-2 hours. I waited 3.5 hours. Apparently the service department was over booked. I’d definitely hesitate putting in an appointment at this location again.

Professional and courteous, check! Timely updates, check!

I had a spot in my radio touch screen. They had to replace it. I was in and out within 2 hours. Ive bought 6 cars from Heritage VW. Theyve always done me right. So Ive continued doing business with them.

My wife’s car broke down at the end of 2018 beginning of 2019, the warranty was good on the car as it was a 2014 and so they fixed everything, even though they got the car in December and we didn’t get it back for 6 months and didn’t find out for 4-5 months that they weren’t actually gonna replace the motor like they said, so they supposedly did fix everything or so we thought, because here a couple of months ago the same thing happened and this time they refused to fix it and wanted to charge me $15,000 for a new motor after trying to charge me $1200 just to tell me I needed a new motor, because they were supposed to put a new motor in the previous time but instead they did a whole bunch of work short of putting in a new motor, but then they only had to warranty that work for 12 months, my wife barely drives her car and there were hardly any miles put on the car in between the first motor “repair” and the second motor locking up and then refusing to fix what obviously is their fault but they won’t admit because why would they, anyways I didn’t have a bad experience with the service rep, his name was Tony and if I could give him 5 stars I would, his hands were tied, but as for the experience that went with everything, I’m not leaving any stars because it was a terrible experience and I don’t recommend anyone to ever deal with these people. They should have owned their mistake but I guess pride gets in the way and so now I’m screwed out of a car only worth 12,000 with a new motor that they wanna charge me 15,000 and I still owe 7,000 you do the math, thanks guys.

As always, I can depend on them to take care of my (Betsy) VW.

This was the worst experience that I have experience with a dealership when I left I still have a light coming on telling me I need to get my service in 1300 miles want to charge me $400 for break flush,two filters and alignmentBut they made a mistake and charged for my first service. I was told the charges would be deducted at 40k service but this is the 30k and they want 480. Somethings not right same dealership that promised to file paperwork on gap warranty with 2.5 yes left but fail and now Im finding it difficult to get my refund.

Very respectful of my time and vehicle. I trust Heritage to keep my car running tip top so I can be safe on the road.

Took my car in for a simple oil and filter change, the mechanic didn’t plug something back up causing my EPC light to trigger. I had to bring my car back in and they also didn’t clean the interior after I paid for the service. I kept getting the run around about the dept being closed.

Always great service. Julius was great. Despite a recall service, he had me back on the road ahead of schedule. Great communication.

Was greeted warmly - appointment was right on time. Service was performed in a reasonable amount of time and was explained to me. This is a great dealership!

I was very pleased with my experience with Destin in the service dept. He was very professional and explained everything to me.

DeArius was great in service. Helped us to get in and out easily. Will was helpful with sales conversation. Entire team -- everyone who greeted us was professional and took care of us.

Mr B.Hall gave me the best customer service I have ever experienced in a business he made me feel as though I was his only customer he was very professional and attentive and kept me informed about every aspect until my car was repaired THANK YOU SO MUCH I APPRECIATE ALL YOU DONE FOR ME.

This place is great the team is always nice Julius is the best, he has amazing I ng customer service skills which is a plus. Keepbupnthe Excellent work

Efficient in and out. Nice waiting room. Courteous.

Tony Burke Is the best advisor.

I have been to this location several times to have my vehicle serviced. Both my daughters purchased brand new vehicles from here as well. However, the Parts department gives horrible service! If there is -0 grade to be given, that would be appropriate!

Great and efficient service. Completed exactly when promised.

Friendly professional and on time.

Excellent customer service, I had a appointment and came late, they still serviced my car with no issue and got me out in a timely manner, they didnt have the part they needed, so they ordered it and it came within the next week, they called me and set a appointment for the next day no issue, will definitely be going back for any issues with my Jetta

I had a couple issues that I was relieved to find out are still covered under warranty. They figured out why I didnt have heat coming into the car and why it was sputtering. Without me remembering to make the request, they also took care of my tire sensor. My service advisor, Julius, exhausted all options to ensure I had transportation while my vehicle was repaired which took several days. He was a gentleman, opening all doors, and very respectful in all our communications. My experience was stress-free and thorough. I had a much different experience with my local VW dealership, so I will never hesitate to drive the 20 mile trip back to VW of South Atlanta even for just my oil changes. The service is better than any Ive experienced in the past 20 years.

Bryant Hall always goes above and beyond communicating and explaining the process, always keeps me updated on all repairs, estimated time of work to be completed and costs.

As usual they always handle what they need. I was shocked to see an oil change has gone up to 115.00. I guess we all are paying for the extra safety measure the gentleman told me about them doing to remain safe.

I had a poor experience with this dealer service department. They were understaffed. I had to wait for help even though I made an appointment. I explain my issue in depth and showed exactly what I needed fix to the point the service tech took pictures of what needed to be fix with my convertible top. I asked questions that the service tech could not answer about parts on hand by ordering time etc. No one called me about my service. I got a txt message that looked like a hacker txt, that no one told me from the service department that is what they do now everything by txt. There was no personal service. I had to call to get the status of my car, I could not get a service rep, but had to leave a msg, they did call me back and told me it would be two more days to get my car. When I picked up my car they tried to charge me for diagnostic on what to fix on my convertible roof, when I showed them specifically what need to be fix when I dropped it off. I had to complain to get a refund on what they should not have charged me for. The whole experience was not pleasing. This is the third time I have used this service department and I will never go back there again. Poor customer service, poor communications, I will admit the work was done to my car as asked, but the cost was TWICE as much as what ti would have been at my local garage. They have lost me as a customer

Went to get an oil change and it took 3 hours and I came in early. Appointment was at 12 and I was there at 10:30

Always a great experience at this location. Julius helped me today and was excellent!!!

It was great and the service was amazing. The fact that they have a valet service to come pick up your car and return it is really convenient.

My advisor was nice and very professional.

Each visit to Heritage enhances my initial visit, quality. Jeremy, my service person, finished his previous customer and sent my car back immediately,,,, 10 minutes before my appointment. While service was being performed, he frequently updated me on the repair progress. After service, JP briefed me on items I need to put my vehicle in like new condition. I was very satisfied.

Bryant Hall at Heritage Volkswagen is amazing! He and Heritage Team always take great care of my Jetta.

I made an 11:00 a.m. appointment for a lube oil and filter and a tire rotation. I don’t live close by so I told the gentleman checking me in I would be waiting. An hour and 45 minutes later I check with the service agent to see if it normally takes 2 hours for service when you make an appt. They hadn’t even started my work. Almost 3 hours for a L.O.F. with appt. is, in my opinion, terrible service. The staff didn’t seem to care much that it took so long. Won’t be headed back.

I had made an appointment and they did not check me in until 20 minutes after I had arrived on time. I had to find someone to check me in for my appointment after being told to wait in the lobby and no one came to talk to me. When I returned to pick my car up the service advisor was clueless and stated to me that he did not know what they did on my car because another associate checked me in. He was very frazzled and not well organized to begin with. When I asked to update my contact information he appeared stressed and tried to avoid it. Hardly any of the associates are wearing there masks appropriately, mask below their noses. In the waiting room, there is zero social distancing. I have been coming here for the past 8 years and this was the first time I have had a not so great experience with the service department.

The dealership handled a recall repair and another maintenance item and did it in a reasonable span of time at a reasonable price. Everyone was very friendly and professional.

Bryant always takes good care of my car. Whether it’s regular maintenance or warranty repairs, I know I can trust them to do a great job.

My service advisor, Bryant was very knowledgeable, nice and professional. The appointment scheduling process was very easy. The waiting area and restroom are always clean.

Great experience and service!

SLOWWW service (maintenance). Half day oil changes anything else well hope ya got time. I mean insanely slow.Service center waiting room has a movie theater, so by default they’re dropping a hint how long the average service appointment is. Hint...your wait will be longer than a single 90 minute movie on their big screen.COVID can’t be used as justification it’s been that way since I bought the car a couple years ago. I’m stuck because it’s warranty work.

Jeremy was awesome in taking care of my needs. He was beyond professional and even informed me of my complimentary services available through my warranty. I will definitely be back to visit Heritage for my next service!

Literally left less than 2 hours with my brand new car thanks to John and the finance guy. They were very professional and quick

I have been with Heritage Volkswagen for 10 years. I want to give a shout-out to Carlos Ortiz, he was excellent. We need more advisors like him. He set down and talked to me about my concerns. Great guy.

Had a very bad malfunction in my Tiguan 18’ and due to the warranty I had I was able to get everything done with ease. My service technician was extremely professional and timely with communications as well. They gave me a loaner to continue my days as normal and upon receiving my car back everything has been smooth since. 🤝