Unbelievable respect and customer support from the service crew. Ask for Chris! he is awesome

It was a pleasant experience. My customer service Rep was Victor. He was very efficient and manage time well. He explained to me in detail what I needed in regards to my car repairs. Thank you

I had a scheduled appointment and they got me out of there under an hour, also they were nice and respectful.

I was in on 9/3. My service agent took care of me right away. His name is Rafael Correia. He provided excellent service. I was in and out. I like that!!

I have always been one who appreciates good customer service...and good service concerning my vehicles. I was not disappointed with either in my experience at Nalley Toyota Union City.

Solid service team. In and out in a reasonable amount of time

I had a scheduled appointment for 2:00 PM. I arrived to the service department at 1:45 PM. Was instructed to wait inside my vehicle and someone will assist me. A lady walked up ask did I have an appointment and when I said yes she stated someone will be with me shortly. Waited 45 minutes and still no service advisor helped me. As I sat in my car the service advisor where eating, talking amongst each other. They finally helped the lady in front of me and once they moved her vehicle I left. I always take my car to Toyota South, Since I live right by the dealership I decided to give them a try again. I should’ve just went with my gut feeling I’ve had bad experiences with this dealership in the past that’s why I took my business somewhere else. Don’t waste your time with this service department very unprofessional you don’t even acknowledge your customers at all.

Wonderful service. Quick and easy

Excellent customer service. Totally satisfied with services completed. Raefael was a joy to work with!

The service department was kind friendly helped out anyway they couldThank You

Always a great experience!

I needed some transmission fluid for a 2004 Rx330 and the lady at the parts counter said she couldnt look it up so I went too Lexus and they handed me some fluid with Toyota on the bottle smh

I went in because of an oil & filter coupon I received from them in the mail. I also wanted to find out the reason my church engine light was on. I was told that the reason my check engine light was on is because I needed a new battery(the battery light never came on). I was never provided any proof. I decided to wait. The next day my battery was checked at Advanced Auto Parts and I was provided proof that it was a good battery. I am giving stars for how kind the service rep was to me, the coupon, the oil change, new filter & the amount of time I was there compared to the number of people in front of me. However, its only 3 because I feel like I could have been taken advantage of if I purchased a new $100+ battery.

Since 1994, I have always owned Toyotas because their reliability, comfort and handling. I also have always serviced my vehicles at Toyota until last month. I have a 2008 Toyota Sequoia. My vehicle is well maintained but my check engine light came on last month. Naturally, I brought it to the dealership. My service advisor Gabriel told me that I needed over $1500 worth of work. He stated that I had a leak. The more questions that I asked the faster he spoke. I explained to him that it is impossible for me to have a leak because I park in my garage and I would see it. Needless to say, I did not get my car repaired there.I took it to a very reputable auto repair shop, Quantum Mechanics in Decatur. They were fair, honest and warranty their work. I paid less than a third, less than $500 to have my vehicle repaired. I will never step foot in Nalleys Toyota service department. Their dishonesty is criminal and should not be tolerated or supported.

Arrived before 11:30 for my noon appointment. Didnt get checked in until almost 12:30. All staff members were super courteous. And my oil change was done in good time and I was on my way.

Their service is always great

Great experience. In and out within an hour

Very efficient and timely!

Very friendly and understanding, the kind of custom services u be looking gor....thank Toyota

Service ok it takes too long of a wait

Everyone was wonderful

Very informative

They suck!

Car wash never works, and it took them almost 6 hours to do routine maintenance because they are always short staffed!

Great.

Great!!