This store is only an authorized dealer not an actual AT&T store which means if they mess up something on your account it’s almost impossible to get it fixed. A visit to this store for a simple phone upgrade and added line one month ago has turned into a hilarious $300 monthly bill and the $700 rebate I was told I qualified for turned into $190 rebate later due to a series of little mistakes and miscommunications on their end which would not be a big deal except when I asked for this store to help and shared what was happening with my bill and rebate they pretty much threw their hands in the air and acted like it’s not their problem. Eight hours of my life later spent in this store and another AT&T store and on the phone with customer service -I’m finally back to where I was supposed to be with the rebate I was originally promised and a normal phone bill. Some of the staff in this store are very kind and want to be helpful and I know that this was not intentional but wow what a mess. If it weren’t for my persistence I would have paid an extra $2,300+ to AT&T this year due to these mistakes. Skip the trouble and go elsewhere.

Dez and Rosie were incredible! By far the best customer service I’ve had with any cellular provider! Highly recommend you come check them out and let them earn your business!

The customer service was great and friendly and they made switching my carrier easier 😊

I went there about 3 months ago. I was there to change services for two phones. They told me that theres discounts and that for the two phone itll be 90 dollars. Once everything was done they asked me if I wanted to switch my internet. I was with cox and atnt said they could price match it.Long story short all the promises and discounts they told me Id have arent there. Im paying 170 dollars for two phone and my internet that was going to be priced match just doubled. I even asked them, hey can you send me an email saying all the discounts, the price match are going to be there. They told me no. That they cant do that. I even asked the rep so I just have to trust you that everything would be there in? The rep told me basically yes. Atnt told me itll take 2 months for the discounts to be added on.I was lied to. I have to pay double now. Thanks for lying to your customer atnt.

Worst customer service ever, I have been AT&T customer for years, went in to get 87 yr old Mother a phone as we walked in told him what phone we wanted and even how much monthly it was advertised to cost per month (64gb) and the color, the kid comes out with a phone slams it on the table and proceeded to take what info he needed for transferring her old# from another service etc, didn’t help with explaining anything about the phone, we get home and it’s not working, go back to the store and find out her Apple ID was incorrect, go back home and phone still not working, and was sent back home only to find out her account number from old service wasn’t input correctly, also charged for insurance we told him we didn’t want, so we went to OUR store in Claremore to ask to remove it, that’s when we found out mom was being charged 5 per mo for the next 3 yrs more than the promo advertised amount was BECAUSE we were given a 128gb phone took phone back again driving from Claremore to Tulsa 4 times now because it was closer to mom, Manager had to take care of the return because we didn’t feel like we should have to pay the 55 restocking fee because they gave us the wrong phone, we were told Manager was out to lunch and then had phone calls come back tomorrow! I drove from Claremore to take care of this and your telling me a phone call takes the rest of the day! So after an hour we went back, you could tell the team and manager had already talked and teamed up against us, and manager said it was our fault we should have known what phone we had before leaving the store, WE are not phone experts that’s what we rely on you for, you are supposed to be the EXPERTS AND BE HONEST, not just worrying about your commission So yes we of the restocking fee and bought the phone we wanted from OUR STORE IN CLAREMORETHANKS FOR NOTHING AND ALL THE EXTRA RUNNING AROUND DEVON TAYLOR AND YOUR TEAM

Worst costumer service ever, plus it’s smells weed inside and they are so disrespectful. Never ever come here.

Great service from Maurice! He went above and beyond to help get my account setup today. Amazing service!

I recently visited this store and Justin Kimball assisted me. I was very impressed with his knowledge, efficiency and attention to detail. I will definitely return to this location with any future needs and recommend my family and friends to visit Justin. Thank you for exemplary customer service.

Great sales team friendly environment

When it comes to good customer service Mrs. Ashley P is the tip of the spear. I’ve been a value customer with at&t for 20+ Year. Great customer service. She brings standards and value to your great company

Had to take my phone in to get it switch over to a new logins and they went above and beyond, great service will be going back to them in the future...XOXOThank you and have a blessed day 🙏Angie Helmke Herzfeld

Maurice over there really helped me out by explaining to me what was actually needing to be done to fix my problem. He’s had years of experience at att and knows what he’s talking about. Thank you so much Maurice you’re the reason I love visiting that store!

The guy was absolutely friendly enough, but the prices were outrageous! He discussed in detail what he pays in service fees, taxes, his watch etc but we were looking for something that wasnt going to cost an arm and a leg. I guess when we left at&t before it didnt get any better.. so thankful we actually shopped around because we found a super good deal with another company that was well worth the money.. love my new phone and my new provider!

The lady that helped me was very nice and very knowledgeable. ..I will definitely be back!!!...sorry didnt mean to shout

Best customer service weve had in awhile. My husband and I went in today to upgrade our phones and Cole helped us. He was so patient (considering we brought two very energetic toddlers with us), and made sure we left happy. I am so happy we chose to go to that location because Cole made the experience so easy, and quick! (Even went out of his way to search for a certain case I wanted, so thank you!)

Served the purpose needed to pay my bill.

I would like to thank the employees that helped us the best they could. However First off we called before we ever left our house. Was told we are qualified for the new Samsung galaxy note 20 ultra. We go to the store on 31st was told we could get our phones upgraded but she didnt have the phone color we wanted so she called the one at 21st and yale they had the phones we wanted and in the colors we wanted but now he says we cant do what everyone else was telling us we could. I dont understand why you would treat long time customers this way. We want to pay you for something then get told we can then get the run around when we are in person trying to give yall money. We spend so much money with AT&T and have been with yall for a very long time now but if this continues my family will go somewhere else.

Absolutely a complete cluster of a business. We will be moving our 5 lines internet and TV to another company after 15 years

My phone gave up on me yesterday so I knew that I would have to buy a new one. The young man who helped me checked it out to make sure that was the case. He was very kind and patient and listened to what I had to say. I was a anxious because my phone is very important in this time of sheltering in place and social distancing. He went out of his way to make this easier for me. Thank you, Grant.

The assistant was gracious and honest even when answer I was wanting he could not give this is refreshing

I worked w Grant to get my new iPhone he was so nice. He also went above and beyond when I has weird WiFi issues. He put on a tv show for my 5 year and was friendly to him witch is a big plus in customer service.

Tyler helped me with my accounting issue yesterday and sim card swap. He was patient and listened very well to my issues. This was my 2nd visit and 4th call to att about disconnecting my mobile phone instead of iPad. He really made my att experience and saved a customer. Thank you.

Professional, polite, and knowledgeable employee. Had a great interaction.

Jacob (glasses and beard) came out to my apartment at the cove apartments and fixed my internet in less than 5 min after 2 weeks and he deserves a raise!!! He was awesome .

Nice clean store the guys are very helpful and polite ty.

Danara is the best with customer service. Very knowledgeable. I came in frustrated and she kept me calm with helping me on my device. Mangers need to give her extra kudos as she is invaluable to your 21st Yale Tulsa store.

I needed to make a payment, so I choose the store closest to where I live on Yale. The store was small. Only one customer service rep. was available.The people in front of me left without waiting. My wait was about 15 min. I was treated well, and the representative took care of my need with perfection. However, I did notice there was no handicap parking, or wheelchair access, or restroom. No where for small children to wait.

Cierra was very helpful and friendly today she worked extremely hard helping me upgrade my phone. I will recommend that everyone go and pay her a visit for friendly service. Great experience tonight

Them boys are always very helpful And informative, I actually found me a pair of headphones there that I Like

If you are frustrated with AT&T, go to this location for your next visit, you will change your mind! If you are not an AT&T customer currently, swing by this store and you will change your mind! The entire staff is friendly and very knowledgeable, but, most of all, their manager is amazing! She can handle anything you bring to her.

Store was flooded due to heavy rain we have been getting. The staff was very adaptive to their situation that was out of their control. I was shocked they were still open and taking customer but very happy they were because i needed a new phone!

Cierra is the BEST! She fixed my account after finding an issue I didnt even know I had. She made one call and did everything to make sure I was taken care of. Got me upgraded and on my way.

Very friendly and helpful staff, especially Tommy. He went out of his way to help me switch to a family plan that met my needs. Ill return to this store next time I need an upgrade.

Excellent customer service love how when I walk in they immediately come to me and ask if they could help me. Even when they all are busy they still say hi and let me know they see me and that I will be taking care of next

I would have not bought this phone not knowing I couldnt get a phone carrier. The sales person rushed me in getting the phone. Did not tell me anything about the phone other than its a better phone. B.S. IT SUCKS the last phone was 3 times better Thanks no good sales man

I had a great experience at this location last weekend. Riley mentioned that hes the new manager and working to turn the store around. He was friendly, fast and worked to get me the best deal possible. I highly recommend giving this store a second shot.

I had the best experience ever at this store! I have to give a shout out to their store manager: Tearia. I have never ever been taken care of so well. She paid attention to every detail and did everything she could. Ive never seen a manager get out and do everything they expect out of everyone else. Forever coming to this store

The staff was great! Sierra was patient and explained everything I needed to know. Her enthusiasm was the best! 21st and Yale in Tulsa

Very good sales representative. Took the time to review my plan and save some money.

AT&T: thumbs up. This location: never again. If you ever need to pay your bill and have an at&t rep cancel your transaction by accident and put over 200 dollars on hold with your bank, then shrug their shoulders and ask you to come up with another way of paying or theyll suspend your service... This is the location for you. If you ever need to see how much a business account would cost but you want a staff so competent that they actually open it up in your name, never tell you about it, then not help you when you get a bill for phones you dont own and service you never received or agreed to.... This is the location for you. Oh and if youre not buying something and just trying to pay a bill; that means no commission for them so theyll get to you when its convenient.

My husband and I visited this store today to inquire about getting new upgrades on our phones. Gabriel Chanley was the associate that assisted us and he was amazing! He was very informative, helpful and made our entire time spent a very easy going and pleasant one. I cannot remember his managers name but she was amazing as well and assisted us in such a professional way. We live in Claremore but we will be driving to this location again in the future as well as setting recommendations to our friends and family.

Citra was awesome friendly courteous smart in her use if functionality. We worked the issue to resolution and new isurance submission. She rocks. Highly recommended come to see her.

Manger was very insightful and the that sales rep tommy really knows his stuff highly recommend this store

They customer service is very good here they are always nice and they answer all the questions you have because they are trained well

Empty. They took no initiative to help me. I had a discount but they didn’t know how to use it. Worse service ever!!!

Amazing crew that knew how to help when I upgrade to the iPhone 8 Plus. The manager Tearia was also super helpful as well.

I really enjoyed this store, I got quick service and cierra was very lovely.. my phone Wasnt allowing me to use Bluetooth and was stuck in a launcher. I really appreciate her helping me and recommend her when you stop by this location

Awesome experience, the staff was very friendly and Denzel made my transition to a new phone very easy.

I arrived with my husband at this store with work clothes and we went to get a phone first and last time that we go to this store so that we did not even get it because the girl who attended us was bloody and also not showed no interest in that we bought anything and she DONT WAS VERY PATIENT WITH US the case is that she send us to called customer services and they said why she dont call so I came here to another at&t and YES they give us the phone.

Tommy is great! Knowledgeable and efficient!

I came In sometime ago Derris was so nice and he actually helped me with my all my problems and he was so polite every one was nice Im for sure coming back he was so patient with me this boy needs a raise

I went in the store to get my bill fixed because I was promised 67 a month for tv and internet and the next bill was 150+, I even took screen shots of the entire conversation and guess what... they won’t honor it! Online chat personnel will lie to you and nobody cares! Att is trash!! I didn’t have to sign a contract but somehow my address is restricted from any other provider I contact and I have to pay $200 to cancel!!!! Cancel what???? I didn’t sign anything!!! This is so fraudulent! Middle finger to you guys your so dirty

If you are having problems with your phone, go elsewhere. The guy literally told me he was just there to collect a check, so clearly their customer service is outstanding. Never returning, ever.

The sales clerk was great! She solved all the problems my brother was having with his phone! Didnt cost us a thing!

Best AT&T store. Period. Staff is very knowledgable and friendly

Great customer service! The two young ladies were efficient and nice to work with! Thanks

Cole Hampton one of the employees has wonderful customer service skills and very helpful Im pleased to have internet service through AT&T and highly recommend to anyone that is not a customer thank AT&T much appreciated!

Love Ciara. She always fixes my phone and is friendly. I will go to whatever store she is working.

Absolutely terrible customer service from Ciara. Had a rude attitude. Came in for a billing issue that customer service had said would be corrected if we went back in there.

Cherish has always helped me with any and every request I’ve given her. She’s quick, very knowledgeable and has been around a long time. The newbies at the store are very friendly and courteous as wellim glad she has help in the store. there were people waiting but evry one was takwn care of promptly and with a smile. I love this store

The customer service at this location is a joke. They never acknowledge you when you come in and usually only have one person helping customers. I have walked out twice after waiting 20+ Minutes.

A little busy, but good

Waste of time. No one could assist us, we were not greeted for quite a few minutes. Claimed we HAD to sign up online, and that they could no help us with switching service.

A never ending supply of professional friendly help from the young staff a truly WOW experience. No matter how many dumb old.man questiona i asked. It is instantly obvious the management is fully engaged in what is happening in their store

They were so helpful with my tablet issue.

This is a great location! Cierra helped me with my new iPhone showed me some tricks, helped me pick out accessories, and helped with apps and made sure all my contacts were switched. Cierra was wonderful she really took her time in helping me and made me truly feel like I was a valued customer.I would defiantly recommend all my friends to come to this location and talk to Cierra!

I guess AT&T is a good store me my self i use Sprint

Sierra was great in helping me after my battery of my iPhone expanded and my phone separated the case and face of the phone.

I was ready to cancel my service but the store manager Tearia helped me out and restored my faith in the company. I would gladly make the drive to go to this location for any issues I may have in the future.

How can you describe getting your phone shut off, even though you have a zero balance on your wireless account....on Christmas Day!! bc your internet service that was canceled in July and you forgot to return your Leased router....Plus your hours on your door say open until 7pm yet on Google it says your open until 9pm!?? Im with T-Mobile now and I love it, plus Im saving $125 a month. So it doesnt really matter to me how you run your store. 👌✌🏼️

Danara was awesome. Best service that Ive ever had an AT&T store.

My Mom and I had been in to the Yale store once before. We went back today. After a VERY frustrating time with Consumer Cellular, Cherish helped us get a new phone activated, kept the same number, transferred contacts, set up ring tone and basically took care of us.I wouod give Cherish a 12 on a scale of 1-10.She is the best I have dealt with at all the stores so far. Thank you Cherish!!

Tearia the manager is fantastic & very helpful!

Cierra was very professional and knowledgeable, helped me with everything I needed, thank you!

Great Staff. They have to deal with alot of crazy druggies and even they are paitent.

A guy the name Bronzon what great guy very helpful, work hard trying to get my SIM card to read no luck, but good experience, what up Bronzon, thank you bro.

Save yourself and drive to Apple or to a store on Memorial.Wouldnt trade phone case that was already scratched, put on phone once.Update: went back to store, never got call from owner. Called AT&T they sent a new phone case-no charge.

Cole was very professional, and helped me get a new phone and got all my information moved over, also he helped me by switching to directv which cut my current cox bill in half. I highly reccommend this location

Rep told me there was an invisible man who worked with her. So I left and went to a different at&t. The people at the next store were less sarcastic and more helpful.

Slowest, most expensive, service available. Buy an unlocked phone from UBREAKIFIX. Buy a $35 Straight Talk card. Boom. Done. ✴

Went in to the store yesterday cause I knew I had some questions about switching my cell phone account and wanted to get it all sorted out. Decided on a plan and went in there the very next day and was told the complete opposite of the previous day!! Very frustrating - and when I tried to explain how frustrating I was met with even less help! Makes me not want to go back and I’m the kind of person that isn’t quick to leave bad reviews!!

I truly appreciated Cierra and Danara for helping me with my warranty claim with Samsung. They both tackled obstacles with this issues that i was having and ill highly recommend tgeir services to everyone. Thank you both.

Lady was fast fixed my tablet .

Customer service through 611 is awesome. Customer service through an actual att store sucks.

The manager was amazing!! Will be back to do biz again

Very helpful. We are not of the younger population and need more help when it comes to new phones. They were very patient.

Very nice I am headed that way

Always a pleasure to do business with this team!

Very friendly staff. They helped me with my issues right away and with a smile! 5 stars!

Please make sure your hours of operation are accurate. I went to your business last night (Saturday), and you were closed before 8pm for some reason, even though your website and Google both state you are open until 9pm.

Maurice was amazing and went above and Beyond !!!! Thank you soooo much!!!! Bless you !!!!

Prompt service. Young lady was very friendly, knowledgeable and helpful.

AT&T gets to keep my business because of this store. Thank you for your great customer service!

Customers services are very nice people

Ciara was amazing! She went above and beyond the call of duty to help me get all my info transfered to my new Iphone! She was so nice and patient and had great customer service attitude. Thank you Ciara!!!!!!

Cherish is Awsome does a great job and is very welcoming

Danara had great service and was very courteous.

Great experience, lovely manager! Wouldn’t want to do my business anywhere else!

Awesome customer service! I will always use this at&t.

Great little store usually no waiting friendly staff