I bought my car May 2020, & I had an AWESOME & laid back experience! There was no pressure, I got to test drive it as I needed, filling out the paperwork was super easy & chill, there was no hidden fees or any bad surprises. I actually bought the last brand new Volkswagen Beetle from the Tulsa area at the time! Great place!

I had such an AWESOME first time car buying experience! Todd was amazing and made me feel so comfortable during the process and answered all of my questions. I love my new 2021 VW Tiguan! Go to Don Thornton VW & ask for TODD! He is the best in town.

Took my son to help with his first car purchase. Keith Johnson was great, was in contact for a couple days leading up to purchase and had him hold one vehicle we were interested in. We wound up looking at 3 vehicles and had zero pressure as to which vehicle to purchase or any pressure on anything else for that matter. Paperwork went smooth and easy, super comfortable the whole time. Test drove 3 vehicles did paperwork and was out in less than 3 hours.

Absolutely an amazing buying experience. Everyone is very friendly and professional. The facility is super clean and I am in love with my new Atlas. THANK YOU Keith and team!!!!

Don’t ever buy a Volkswagen because they are not reliable and this dealership is not reliable to get things fixed right. I have had 3 different turbos replaced in the span of a year and every time I get it replaced they don’t put everything back together right making my engine light turn on and throw codes. After the first replaced turbo I took it to clean auto in Collinsville(highly recommend) to figure out what was wrong with it and he diagnosed the problem instead of guessing and making me empty out my wallet like Volkswagen did.

Buying a car here was an easy and wonderful experience. Keith was a fantastic salesman who listed to my needs and my budget. I’m so happy with my purchase!

Wow! Mr. Boltinghouse (aka Bolt) was an exceptional car salesman. He covered every detail regarding the operations of the car which made the sale much easier. The transaction was completely painless and I was out and on the road! I have bought many cars but this customer experience was one of the best! Thank you!

Great experience as usual. Last minute stop as we were headed out on vacation to check a tire. Knowing we were going to be on the road Alex Trost not only fit us in for the tire but our 60k service and they found a coolant leak that needed immediate attention. Thier commitment to thier customer safety is one of the reason we love it here. A huge thanks again to Alex, Dos, Zach and the rest of the Don Thornton family.

This was my very first car purchased and I am very pleased with the services I received! Bolt was very helpful, personable, and professional! I appreciated his consistent help during the whole process of car buying. He was even willing to hold the vehicle for me until I got my finances figured out. Love that he’s personable and willing to help in anyway that he can! My car was detailed perfectly and I am in LOVE! Would definitely recommend the dealership and Bolt!

I recently had my oil changed and the DEF system filled up and other fluids topped off. My heater core hoses were leaking and they never mentioned it. I left for Dallas and the heater core went out when I got there. The service guy here, Joshua, says they have no responsibility with this issue. Also the warranty just went out on 5/6 and they didn’t even attempt to get it approved. Won’t do business with this dealership again. It’s unfortunate as this is the best Mpg vehicle I’ve owned.

We want to thank Bolt and Don Thornton Volkswagen of Tulsa for making our very first VW purchase of an Atlas Cross Sport a memorable one! This was by far the least pressure and easiest buying experience ever! We were in and out in less than two hours from test drive (two vehicles) to keys in hand out the door! Thanks so much for an awesome experience!

I had the best buying experience ever!! If your thinking about buying here definitely do! Ask for Zachary Brown, he is the best car salesman Ive ever dealt with by far!!!

I did not purchase a vehicle, but I did sell one. Talked with Sher, and within 20 minutes I had an offer that was $5k over the offer of the Jeep dealership I purchased from. I will do business with y’all on my next purchase. Thank you for being a great dealership.

Buying a car at Don Thornton Volkswagon was such a great experience. Bolt was so much help and made the whole process enjoyable and easy. I am very greatful for all his help and professionalism.

Keith Johnson did an amazing job working with us and getting us into the car we wanted.

I highly recommend asking for Sher as your salesperson. We drove all the way from Colorado to pickup our brand new Tiguan from this dealership and Sher had everything all taken care of when we arrived. We were literally in and out of Don Thornton VW in 15 minutes. Sher was so wonderful to deal with over the phone and via email too, which is where we handled all of the business involved in the purchase. She was beyond professional, kind and provided the most prompt service Ive ever experienced when buying a car. And this was the 13th car that Ive purchased from a dealership. The rest of the staff that I dealt with in my 15 minutes at the dealership were wonderful and very informative, as well. Especially Brian in finance. I even had to make a call to him a few days later regarding my vehicle financing. He continued to provide quick and friendly service several days after the purchase. You really want to buy your car from these folks. Top notch staff, top notch dealership all around!

Terrible customer service. Can’t ever speak with anyone when trying to call the store. Terrible communications skills, took 8 days to get a check when I was told 2 days Max. I had to actually call several times because no body would call me back when I was told so, and the last phone call I had to be mean and nasty to get my point across. Then all the sudden, oh we’ve got your money, you can come get it now! Still currently trying to get information on my title, and where’s it is. I absolutely do not recommend any Don Carlton dealerships. It’s what to be expected from a big dealership I guess.

Can’t say enough great things about Sher, she met me with the vehicle and allowed me to look over in a low pressure environment. Once deciding to trade my vehicle it was quick and painless. Everyone in the building was nice. They even offered to deliver the truck to me. Will absolutely go back.

I had a fantastic experience working with Keith Johnson and his team at Don Thornton. Highly recommend!

Got an awesome car and it was easy and hassle free! Great customer service!

I received such horrible service from this dealership. The day after I bought my vehicle the check engine light came on. The sales representative, Zachary Brown, all but blew me off when I contacted him about the issue. He made zero effort to help and told me I should call the service department on Monday. After getting my car serviced they said I needed a new part. They didn’t have it and it had to be ordered. Due to covid they said it could be close to three months. It has been almost a year and not one time did they call me to check in to let me know if the part was in. Just recently, in one of my many phone calls, did they finally say the part was in. Very poor customer communication and zero help from the sales representative after the sale was made. Very disappointed.

I love my new Taos. First brand new car Ive ever had. I didnt think it was possible, but now Im driving the best car Ive ever owned.

I recently bought a new 2021 VW Jetta at Don Thornton Of Tulsa. From the time I started looking till the time I decided on which car I wanted I was never pressured. Rick did an amazing job of explaining all the features of the car and how to use them. He was very patient with me with any questions I had. All the staff was very friendly while I was waiting on my paperwork. And a special thank you to Corey for handling all my paperwork and explaining it as were signing the paperwork. I have bought a lot of cars before. But I have to say this was the best experience I have ever had from start to finish when purchasing a new car. Thanks Again Rick and Corey for an amazing experience. I would definitely recommend Don Thornton VX Of Tulsa.

I had the best experience at Don Thornton VW, my salesman “Bolt” was wonderful. I told him what I wanted and he knew exactly what to recommend. I went there to look at the Taos, which is a super cute SUV but I felt it was a bit small for what I wanted and Bolt immediately had me test drive the Tiguan. He was incredible and their manager I spoke to was also great. I’m so happy with my purchase and will be recommending Bolt and Don Thornton VW to anyone I know looking for a great vehicle and a great car buying experience.

Bolt did an amazing job. Everything was easy and no pressure to buy. I would give more stars if possibly, I highly recommend Don Thornton for your next buying experience.

Ive always got great service here. They had to keep my car for couple of days but gave me a loner car which was very helpful and appreciated. They always wash my car. They also treat you with the utmost respect.

Bought a 2018 Tiguan back in October. Our salesman Jerome was amazing. When Im ready to buy a new vehicle Ill visit Don Thornton again.

Honestly, the easiest and best car buying experience we have had. Bolt took great care of us over the several week period where we were making our decision. We will definitely go back again for our next car purchase.

Every time I have a service need, Don Thornton VW (Doss) provides a quick response. The communication is good and the treatment is courteous. I was a previous Mercedes owner and the service I get at Don Thornton, rivals the service I got at Jackie Cooper (Tulsa, OK Mercedes dealership)

The buying experience was fine, mostly because I already knew exactly what I wanted. If you need any follow up help don’t expect it. I have had questions and have left multiple messages for the finance department with no call back and it’s been two weeks, now I have to go back to the dealership. That would be my only complaint. If there was another dealership choice I would have shopped around and did more research for better customer service.

I am actually Harrys wife Marilyn. We just purchased an SUV. Bolt was our sales representative. We had a wonderful experience with him. He was helpful and efficient and he didnt apply any pressure to buy. He was very knowledgeable and I would highly recommend him to anybody wanting to buy a VW. He definitely gets a 5 star rating. All of the staff were very pleasant and helpful. My only concern was some of the staff didnt wear masks and were walking around the dealership. I will have to say that it really surprised me to see that. My husband and I are in a high risk category and the Covid virus is still running rampant and easily spread. That is the one thing that detracted from my overall experience. It seemed very disrespectful of our safety.

We had a wonderful no pressure experience with Shar and ended up buying something completely different than what we went to look at based on her recommendations! Love my new SUV! Thanks Shar!

Bolt was very helpful and easy to work with! He went the extra mile for me and made the process very smooth.

Had a great experience at Don Thornton VW of buying my first VW.Sher was really helpful and always had time to answer the numerous questions I had.Looking forward to a great service experience as well.

We recently bought a certified used Jetta for our 19 year old son from Don Thornton with Sher Gray as our sales consultant. She was great to work with and very accommodating! We had just started the looking process and were not quite ready to finalize the deal, but she gave us the time we needed without pressure to feel very good about our purchase. Once we decided that was the car we wanted, she made the entire process very smooth and simple. And the certified program is definitely the way to go if you want to save some money vs. a brand new car! Thanks, Sher! Steve

I had a great experience at Don Thornton. Bolt was very knowledgeable and helpful and made the buying experience painless. My wife loves her new 2021 Tiguan.

Sher was a huge help to my husband and I purchasing a new Tiguan! Definitely recommend going here!

I went to Don Carlton with the intent of purchasing a car that was listed online for a certain price. We made it clear we wanted the car and when the price came back it was higher than the advertised price on their own website. I showed them the website and they claimed that the vehicle price increased due to the wheels, the door guards and the tinted windows. All of which were in the photo posted online. When the manager was called to discuss he interrupted me, was rude and condescending. It was completely deceptive.file:///var/mobile/Library/SMS/Attachments/b9/09/CB4B1FE8-A776-456C-A9CF-528CB2333B70/IMG_0902.jpegLook at the ad yourself but don’t be deceived by this dealership.

This is the third VW that I have bought from Don Thornton VW! We are treated like family every time we walk through the doors! Sher is awesome! She helped us find the Tiguan that was perfect for our family! Highly recommend if you are thinking about purchasing a VW!

They do good work in service and got my car back fast. But I was not told my car would be run through an automatic car wash and now the paint on my whole car is swirled and needs paint correction. I had just had my car buffed so this is very frustrating that I am going to have to pay to have my car redone again 2 weeks later for the same thing. When I called they just apologized and told me they’d put me on a no wash list but that doesn’t help the fact that my car currently looks terrible. If I was you, I would ask them not to wash your car especially if it is black.

We purchased a certified Passat in January from Rick Boltinghouse. It was a great experience before, during and after the sale. Rick did a great job of making the process low-pressure and informative. This is our second VW and have always found their service department to be very helpful.

Called the service department on my volkswagen jetta tdi. they informed me that it was still under warranty. after dropping of the car i received a call back that they need to fix some stuff before they could honor the warranty. initial problem was diesel particulate filter was clogged. they have a way to clean or clear it. to my surprise they informed warranty could not be honored before they fixed an oil leak and a broken boot pipe. when i declined them to fix the oil leak and the replace the pipe they charged $128.00 diagnosis fee. i left with my clogged filter and $128.00 poor. will not recommend them. service department is not honest.

My wife and I recently purchased a 2021 VW Cross Sport and we love the car. It was perfect for us, But, even better was our experience with the purchase of our Atlas. Shar was our Sales Rep and she is fantastic. she was very knowledgeable and patient with us. We looked at several vehicles until she found us a perfect match... Shar is the best!

From the initial inquiry online, to the handshake at the end.....the entire experience was friendly and professional. Zach Brown (sales) was incredibly helpful, with quick responses and stayed after hours to accommodate my schedule. Dan Huber (finance) was also great; straight forward and pleasant during the financial process.I really enjoy the car, and hope to get many years of solid transportation.

This is my first VW purchase. Since I do not live in Tulsa. I checked other VW dealerships within 150 miles. Visited Don Thornton VW several times. Very professional people who answered all of my questions thoroughly including the service guys with who I was impressed. Bolt was my sales person he was incredible! It is the first time in many years that I actually enjoyed the sales process! I have returned twice for warranty things which were not significant. But what was significant is how I have been treated after the sale. The treatment has been awesome! Bolt has kept his word on every promise that he made and is an absolutely pleasant individual and the service guys deserve a kudos also! Everybody there drives VWs they know the automobiles and like them, that should say it all. One last thing, my son went through the sales process with me. And he told me as soon as he is ready to buy a car. Hes coming to see Bolt and the Don Thornton crew.

Bolt helped with my first car purchase and he made the whole experience simple and stress free!

Bolt was amazing. Very simple and painless process.

In short: dont go anywhere else but to Don ThorntonVW. Best car buying experience Ive ever had. I absolutely will be coming back in the future and referring friends. If youre out of the area, their customer service alone is worth the drive for their deals and business.Outstanding service! Hands down the best car buying experience Ive ever had. I wish all my past car buying experiences at dealerships were like my experience with Don Thornton Volkswagen, our salesman, Jarome was outstanding, he was professional, respectful, and courteous. I wish I had come to Don Thornton VW before anywhere else.A deal I was trying to work in OKC for over 2 days fell through as OKCVW did not want to budge or strike a deal. Luckily, Don Thornton Volkswagen got us the same car with the same options in BETTER condition for a cheaper price in less than 2 hours!!! The two phone calls I made to to Jarome were essentially do you still have the car? And were on the way now to check out the atlas. Less than an hour after we arrived at the dealership, we had a deal!!!I cant brag enough about Jarome and the staff at Don Thornton VW of Tulsa. The professionalism, courtesy, and outstanding customer service my family and I experienced has hands down been the best car buying experience Ive ever had. I have no doubt that if you go see Jarome and the rest of the team at Don Thornton VW, how they do business will remove any feeling of the old high pressure car sales stereotype. How this team conducts business is how every car buying experience should be. My only regret is that I didnt find/come to Don Thornton VW first. Thank you for getting our family into a great car for an outstanding deal!!!

Had a great experience with Sher Gray at Don Thornton VW. She helped every step of the way and made our purchase of a new Passat easy and pleasant. Would highly recommend Sher anytime. Thanks again.

They are good people. Unfortunately the sale did not go through, I wish I was contacted before they sold, since it was pretty much a done deal.

This place is the absolute truth. Its none of that come in we got you and dont get a car bs. Thry get you in. Matthew is a man of his word. Go see him

Rick Boltinghouse made my first time car buying experience so easy and fun! He was very knowledgeable and helped me find the right car for the right price. Highly recommend him and this dealership.

Sher made our car buying experience absolutely painless! She went above and beyond to answer all our questions and ultimately get us into the perfect vehicle.

I bought a 2018 VW Tiguan from them and my experience was excellent! Sher was great and continued communication, even after the sale was complete. They worked with me to find the perfect vehicle and quickly got me out the door. I can’t thank them enough for a great car buying experience. If you are looking for a stress-free car buying experience that will seat you in the perfect car and get you through the process with as little pain as possible, Sher at Don Thorton VW is the place to make it happen! I love my car!

Very pleased with Bolt and the buying experience at Don Thornton VW!

I noticed you removed my husbands review. Of both the current vehicle problems and his point of view, which he is entitled to. The fact you removed it for the sake of content or the star rating is filtered and flawed at best!

Not pushy. Great overall experience with Sher!

Very simple process, even as a first time car buyer. Rick Bolthouse had the used vehicle I was looking at ready when I showed up. Very nice and had a lot of interesting stories to share about to area, which I had never been to. The process what quick, but I did not feel rushed at any point. Good car-buying experience.

The service was quick and friendly.We set an appointment and the next day we were driving in a new car.Matt was very helpful and made it a comfortable experience.

If youre looking for a new vehicle, this is the place to go! No salespeople waiting outside to attack you. I purchased a new Jetta today. Jarome was my salesman and is a wonderful man, very respectful. No pressure or stress buying my Jetta. Thank you so much!

This was a educational exparance even though i was not able to get a vehical i would like but it was nice to have Nick a loan officer with don thornton return callthough i still wont use the salesman Austin treatbut would recommend don thornton

Bolt took care of me and got me in the vehicle we wanted

Jerome Knobloch was amazing! I sent in my inquiry online, and he got with me right away. He was so responsive, and did everything by text. We had a couple phones calls, but they were super short. He made this process so easy!!! I sold Volkswagens for 4 years, and got out of the business a little over a year ago. I really wanted a Alltrack within our budget along with wanting what we wanted for our Jeep. We came down from KC, and we were in and out within 45 minutes. Me and my husband enjoyed Tulsa all morning, and afternoon. Thank you Jerome for making this the best experience along with making everything work out so perfectly. If you are looking for a vehicle, make sure you ask for Jerome, and he will make it as easy as possible.

I got a great deal !Zach Brown was a great salesmanHe was very helpful and knowledgeable

On October 3 I came looking for a SUV I saw advertised. I was immediately greeted by Sharlin Kyles “Sheri”. She located the SUV grab the keys and we went for a test drive. I had already been approved by my credit union and was able to walk out the door with keys in hand less than two hours. Last Saturday, I noticed the brakes squeaking; I texted Sheri to let her know. She texted me the following day; she shared let me speak to my manager. Later that evening I received text that said bring it back so the Service Department could look at it. I brought it in and was informed that the pads and rotors were bad and they would replace both at no charge!! I’m am truly Grateful; as I’m aware of $$; although I bought the car As is; Don Thornton VW is a Class Act Dealership. Thanks again Sher and Don Thornton.👋🏾👋🏾👋🏾

Bolt and Delon were a pleasure to work with!Thank you.

If you are in the market for a new or pre-owner car, I highly recommend getting in touch with Zach Brown at Volkswagen Tulsa. He made my first car buying experience so relaxed and easy. He has continued to check in on me and the car since finalizing the purchase, and I am so appreciative of all his help. He and everyone at Volkswagen were so great.

Sold me a civic with a bent wheel well so the tire leaks (super fun waking up to a flat on a cold busy morning) over charged me, then took my cash and wouldn’t give my car to me - it spent over a week “getting detailed” management and sales people don’t communicate with customers once they hand over their hard earned money. I regret buying from them 10/10 -sell damaged cars without letting the customer know

Just drove out this afternoon with a VW Passat. Rick Boltoninghouse from sales is world class service. Communication was key and he gave us the key to the city. Very hard working individual. Overall made my experience at a dealership top notch. Ive been to other dealerships. And the care and attention he provided was outstanding. Thank you Rick and sincerely I have to say youll be seeing my friends and family at your door. And definitely myself for my next future purchases.

I recently bought my 2nd vehicle from this place and the experience was great! The staff was very friendly and helpful, Zach Brown was an excellent sales consultant. He was very patient and was not pushy at all, a great asset to the company. I would highly recommend giving them a try!

Excellent experience! Just bought a 2020 Jetta! Jerome got me a great deal With full warranty package! So glad I chose Volkswagen over Honda! THANK YOU!

Daniel Parker was my salesmen and did a great job. Very nice, looked at a used truck. Dealership was new and very nice

Doss in service and Alex in sales are both courteous and professional. The detail department also surpassed all of my expectations on the full detail for my car. I bought it used and have owned it for 3 years and the detail I got completely transformed the car. It looks brand new! I know where to send my friends and family!

Thank you to Zach Brown and Cory Haas! They were great to work with and I love my Atlas!

First time visiting to have service done. I had a tire rotation and oil change, such a great experience! New to the area and I wasn’t sure what to expect. My expectations had been exceeded! Doug Bray in the service department also exceeded my expectations. The service department lobby area is very clean, complimentary WiFi to get work done and also provided was the complimentary beverages. A complimentary wash of my vehicle was also included, which I did not expect. Best value for what you get by far!! Take it from me, you need to make this your #1 service stop.

Ordered online from this dealership, there was one object missing, I asked polity and tried to manage this in a very peaceful way. No updates in more than a week, they are just ignoring my e-mails.

Thank you Zach for helping me purchase my new car! My mother came along just to make sure I wasnt being taken advantage of, and she was so comfortable with the sale that she was laughing and enjoying herself through the whole process! No stress at all! We got a great deal and are now committed customers!

Houston was my salesperson. He was very knowledgeable explaining features on cars I looked at. I ended up purchasing a car brought in on a trade which he immediately called me about. It worked out very well and I am enjoying my car!

Everyone was very kind & welcoming. Their sense of humor was awesome & their honesty refreshing. Zach Brown & Big Joe Odom treat you like more than friends, they treat you like family and Ill be telling everyone to go see them. Ill be picking the vehicle up as soon as an adjustment is finished and look forward to many miles of happiness in my Jeep. Everything in Gods time & I believe God was directing steps that day

As an out of state buyer who would have to drive over 600 miles to pick up the vehicle, it was absolutely critical that the staff at Don Thornton Volkswagen had the utmost honesty and integrity throughout the entire process. Luckily, i was able to work with the staff over the phone to work out a deal, which the fully honored with no changes to prices, forced dealer add-ons, or any other unwelcome surprises. Working with them was easy and straightforward.

Maverick was great! Really knew what he was talking about! We were looking at an outback that was at the top of our price range, and he Knew everything about it, and then showed us some great cars that were a better fit for us! You all better hold on to him, because, he’s great!!

Amazing place to buy a car! The salesmen Bolt and Houston I would highly recommend!! Also the sales manager Corey will take great care of you!! Love my new ‘19 Tiguan, 6 out of 5 stars!!!

⭐⭐⭐⭐⭐Amazing customer service!!!. They treat you great and work with you wuth the vehicle that YOU want. They do not pressure you into gettibg into something else!Thank you for your time and for the great attention!!!5+!!!! ⭐⭐⭐⭐⭐

Doug in the service department is Absolutely horrible !!!! Brought my sons car in that had a warranty on the timing issues with these cars (Golf GTI), still paid $1800 for something that was supposed to be covered by warranty due to a LAWSUIT against Volkswagen for this issue, everything done to the car was based on this issue but STILL had to pay !!! The car was ready on Thursday but they said it wasn’t, they were doing “paperwork” literally ALL DAY Friday, called us 30 minutes before they closed and said we could come get it, we got there there were closed, went back the next day they were NOT there, not even the decency to leave the keys with the desk, which by the way that lady got rude with my son stating “I only work on Saturdays so that’s not my problem” what a way to represent your company, as such a high standard company I am SHOCKED by the way we were treated and taken advantage of. The guys that actually work on the cars are amazing at what they do, and honest.... unlike Doug. NEVER AGAIN !

Great selection. Super friendly. No pressure. Top notch service too!!

Don Thornton Volkswagen has the best service in Tulsa! All of the employees know everything about their vehicles, which helped me feel much more comfortable and confident in making a big decision. I highly recommend this dealership for many reasons, but especially for their knowledge and friendliness. Also, they don’t hover. That’s a huge plus in my book! I love my new Tiguan, thanks guys!

Joshua always has good customer service, but if you have an actual issue with your car, dont bother going here. Save yourself the time and money, and go to Volks Auto Repair instead. I had to go here three times in the span of a week because they kept getting the issue wrong, or finding new issues. Ended up having to give me a loaner on a Monday, and didnt hear back from them until Wednesday on what the issue was. I ended up taking it to Volks, and Tommy had it repaired quickly and at a cheaper price than VW had quoted me.

Bought a used VW atlas from Rick Boltinghouse. He was extremely helpful and made the process smooth and easy for me and my wife.

Great service!!! I took my car to get the oil changed which came with a free car wash and interior detail. I do not recommend letting them wash your car, they stripped 3 inches of paint off of bumper while washing it somehow. The Service manager made sure they got my bumper completely repainted with a life time paint warranty and really cleaned my car inside and out. Also they gave me a brand new rental car while it was being painted. All of that cost me nothing. My passat actually looks better then when I first bought it. Thank you John and Curtis for the great service.

Great team at Don Thornton VW! I always bring my car here for service, and they do a great job every time. Their waiting area is very nice, with Wi-Fi and complementary drinks and snacks. They also do a complementary wash, so youll get your car back clean. They do a fantastic job!

I came in on May 7th had a problem diagnosed was told to come back on the 8th and it would be fixed cheetahs and the car is not fixed and they keep telling me that it is Im not a very happy customer and if you would like to get a hold of me to rectify this problem Ill be glad to give you a higher rating Ive been coming to Don Thornton Volkswagen for about 6 months and Ive had an excellent experience then all of a sudden I have a bad experience and would like to get it rectified once we get it rectified Ill be glad to give you a higher rating if we cant get it rectified then I will have to stop coming to your shop and go elsewhere have a nice day Warren Hinkle.

This is a pretty good place to buy a car. I bought a new Bug. The staff was really nice and squeezed them on the price until they squealed. And they were very nice and professional the whole time I twisted their arms. I got a good deal. Thanks Cindy

One of the elite services I have experienced from any Tulsa automobile dealership. They get your vehicle serviced on time and the staff are very courteous. My service manager (Mr. Doug Bray) always goes the extra mile to assure you are a satisfied customer.

Amazing service department. Was only without my car for a day. Ask for Doss, he’s a good dude.

It is amazing what a difference NEW management can make. I love VWs but this store was not good a few years ago. Now it is GREAT. I just bought a car from Michael Carter and it was the best car shopping experience I have had in many years. If you want easy, no hassle, Lets just drive some cars and see which one fits you best kind of car shopping, then ask for Michael Carter

UPDATE: Doss in the Service Department deserves recognition; he alone inspected my tint and agreed it was a poor job (and also recommended I go to Alta Mere across the street), initiated the refund check process, and kept me apprised of the steps. He was the only one who seemed to care about the customer experience, and hes the only reason Im changing this to three stars. Thank you, Doss.I had my new vehicles windows tinted here ($349) after my purchase. They initially kept the car until it was tinted. Between 24-48 hours after receiving the vehicle back, I noticed there were scratches and several noticeable bubbles in the tint. I called my salesman and told him I wanted it inspected. I drove the vehicle back to the dealership (I had my co-worker look it over too to ensure I wasnt over-reacting and follow me), where the shop manager (I dont remember his name) and my salesman, Zach, both looked it over. The shop manager agreed to have the the tint replaced. In the meantime, I was given a loaner vehicle.A day later, Zach calls and says they found that my drivers side window had a scratch in the glass and that they had already ordered the replacement. He said they had replaced the tint two or three times before discovering the scratch. Two days later, I received another call from Zach stating that the passenger side glass also had a blemish in it and that they had already ordered the glass and were going to replace it Monday, then re-tint the whole car.Monday comes and I receive a call to pickup my car from Doss in the service department. We (the same co-worker and I) drove back over there and picked up my car. Doss assured me that the bubbles I saw would disappear with time, so we left after a brief inspection.Its now been over a week and two days, and while the tint on the driver and passenger doors look good, the rear door windows look worse than the initial tint job, particularly the left rear door window; there are numerous bubbles and lines in the tint. I am certain that the back window tint was never replaced. It has the same imperfections.For $349, the tint should be perfect, especially after so many attempts to get the job done correctly. They had my car for about a week or so total. It feels like my complaints were half-heard and unimportant.

I just traded in my car at the Volkswagen of Tulsa dealership and it was honestly the best dealership I could have chosen. Michael Carter helped me out and he was real helpful and honest and found the perfect car for me. I would recommend this place to everyone I know. Good, honest, and friendly people. Cant go wrong there!!

If it were possible to give higher rating, I would.Buying my #2017 Pink Beetle was a trip withMaverick Edmunds, Sales Consultant and Joe Odom, Sales Manager. I could not have asked forbetter service. I’m still amazed at the level of excellence from each employee I dealt with from finance to the repair service manager.Unbelievable dealership service. I LOVE MY BUG!

Great customer service. Theyve always done a great job for us.

This place is excellent and I would take all my vehicles there if I could. They have quick service and make you feel comfortable in their waiting room. There are 2 guys that work here that I think are exceptional and are always a joy to chat with. They always look out for me and my Toureg. I highly recommend this VW dealership.