I was very happy with my recent service at Tracy Mazda. I like that they provided a video with a visual inspection and work being done with clear explanations. When I made my appointment I was initially given a 2 hour work time estimation and it ended up taking about 3 hours by the time I was paying, but that wasn’t a big issue for me. They all did a great job, including Steve my service advisor who communicated very well with periodic updates so I wasn’t left wondering what was going on.

Tracy Mazda was Amazing!!! They had exactly what I wanted and worked with me very efficiently. No nonsense and very friendly. I was extremely surprised at how easy the process of leasing a beautiful MAZDA was. Anna was was very detail oriented and she spent a lot of time showing me all the new and techy updates on the car. She made me feel very comfortable and excited about my purchase. She really explained all the features and demonstrated them to me. Then she had me try. I cant say enough about the ease of doing business with them Very professional, friendly and efficient. Thank you Anna and Tracy Mazda!!!

Great service as always. Friendly, and knowledgeable. I really liked the video they took under the hood, and under my car. The tech explains what he’s servicing, and the parts he’s inspecting. Fantastic idea.

The staff is always friendly and are honest with what your car actually needs instead of just charging you. I live in the Bay Area and I come down to Tracy for a reason. Staff is amazing especially Shannon. It’s always a pleasure.

They made the car buying experience easy and as quick as possible. Very friendly and no pressure. Highly recommended

Shannon helped me with my car and the service was excellent. Some of it was covered under an extended warranty (yes!) and some was not. She helped me keep the out-of-pocket cost reasonable and that was greatly appreciated. The service was performed quickly and she kept me informed about the progress. The excellent service will keep me coming back.

Shannon is awesome! Customer service here never disappoints. Tried a local place for my last service since I live about 35 minutes away and it really didn’t compare to Tracy Mazda at all. Worth the commute to get things done right! Definitely the only people I trust with my car!

I purchased my Mazda 3 in 2005 from Tracy Mazda and have had all service for it done at Tracy Mazda. They have ALWAYS taken great care of my car and me. Their customer service is fantastic. Shannon has helped me every time in the last 5 years - she is wonderful!!! My car is in great shape and has needed very little work over the last 16 years, much of that is due to the great care from the Tracy Mazda Service Team. I cannot thank them enough!!!

Literally negotiated a great deal through text message. These folks are flexible and easy to work with. No hassle. Transparent. Ill leave a follow-up review in a month to indicate whether or not the car, delivery, etc is as excellent!

Wow! I cant say anything but good things about our Tracy Mazda experience. We think we got a great deal and there was never any pressure, AT ALL! None of that chasing you out the door... What can we do to get you to buy today? Anna was our salesperson and she was great. Nick in Finance was wonderful too. Thanks for a GREAT car buying experience!

Excellent Service,Shannon was my Service Advisor, she was very helpful and friendly. Appointment was for 3,600 mile oil change. I had a concern, that was checked out right away! The video going over the Multi-Point Inspection was sent to my phone while in waiting area. Awesome Team!

Once again Tracy Mazda shines! Had rear brakes replaced in less time than anticipated. They gave us a loaner so we could go to Costco. Very simple transaction that made our trip so much more pleasant. Both Steve and Shannon are to be commended for their thoughtfulness and enthusiasm.

Living in Tracy, it’s very convenient to have Tracy Mazda in town. People at the service department are very friendly and knowledgeable. The price is reasonable and they will honor coupons from other Mazda service departments out of town. I owned 3 Mazda vehicles so far and like them a lot.

Great and fast service. The staff at Tracy Mazda were very friendly and helpful.

I experienced great service at Tracy Mazda again. The service dept with Shannon and Crystal, dealt with Shannon this time, has always treated me with honesty and respect. This time the mechanic used a video to show me the service diagnoses of my car from bumper to bumper commenting on the condition of the various systems. My car had a lot of miles on it, so this was definitely helpful for me. They gave me a loaner when they knew they would need some time for repair and returned my car with a nice wash. I liked the innovation and service.

I went to the parts counter and received professional and courteous service. They didnt have the fuel injection cleaner that I was looking for, however, they tracked it down for me and referred me to a parts store that had it. The cleaner is a discontinued product and is longer available. It was not easy for them to track down this product for me.I highly recommend this location for your Mazda OE part replacement needs.

Excellent buying experience! I recently purchased a Mazda 6 from Tracy Mazda and was amazed at the level of professionalism they provided. I found the car I wanted on their website and requested that they deliver it to my home. Having never purchased a car like this before, I was a bit concerned but their team went over everything with me in detail and the car was exactly as described. I would definitely purchase another vehicle from Tracy Mazda in the future.

Tracy Mazda has the most courteous, professional staff that goes above and beyond when servicing my car. I ask a lot of questions and am given straight forward answers,. I trust the integrity of the staff and highly recommend them. The turnaround time is quick, though they’re thorough. Thank you to the service team for always going the extra mile. I’m a loyal customer 💗

Brought my Mazda 6 in for an oil change but also to diagnose a road noise. Steve was great in applying a few discounts which I really appreciate. Overall, they found no major problems and I like that they gave me some recommendations but didn’t try to sell me with unwanted repairs. Thank you guys for your honesty. I’ll be back.

Buying a car is very stressful!!! Anna Alvarez in sales, Manager Mike, & Estevan in finance all made the process so much easier. All of their expertise, patience, knowledge & professionalism was a really good experience. They took good car of me. They even stayed late on a Saturday to finalize everything. Thanks guys. You deserve a bonus!!!

Fast and great service! My service advisor Shannon Karbowski was amazing in getting me checked in right away and explaining all the items being addressed on my vehicle. I didn’t feel pressured in getting more than what I went in for and made sure I got out quick. I’ll definitely be back for my future service needs!

Steve in the Service Dept at Tracy Mazda was GREAT! Customer service and genuine kindness was shown with excellence! I know nothing about cars, but felt great comfort in knowing I had all the facts and was able to make the smartest decisions based off the information provided.I would definitely recommend Mazda Service Center!

Tracy Mazda has always treated me with professionalism and kindness. They do their job quickly and efficiently and I have no complaints only compliments. I feel I can trust them.

Always have a very good experience here. Very fast service. Shannon is so nice and helpful!

Steve at Tracy Mazda was very helpful with the repairs needed on my CX5!

Right on time per promise. Great value. Crystle was great. Even washed car!10/10.

I always take my Mazda to Tracy Mazda for service. Always had a great experience. Shannon, my service advisor is awesome!

As a new customer to Tracy Mazda I was extremely happy with the service to my vehicle as well as their customer service! They were very attentive to what I was telling them. I will definitely be bringing my car back to them whenever it needs servicing.

The service was top notch from beginning to end. The service manager, Crystle was very polite and helpful. I really liked the video taken by the Tech, when going over my car.

I purchased my car in September and they went out of the way to help me with purchase. This was awesome sales service. When I bought the car they gave me a free oil change. It took me until June to get it changed. They were so nice when I got there. Shannon was my service advisor and just awesome. I was having an issue with my entertainment system. She went out and checked it out. She had an idea of the issue and checked for the part. They had the part and they got to work. In less than 2 hours I was on my way. They fo something so cool. They shot a video of my engine and under carriage letting me know what was going on. So cool and showed me what was up. All around great service. Would highly recommend going to them for service. Thank you for the great service.

Beware of buying a used car from this place. Purchased a used car from their lot in August 2021, a 2015, and it broke down 3 weeks later. Fuel pump, radio, and AC stopped working, it cost me over $1000 to repair. Their used cars are covered for a 30 day powertrain warranty but I was told the fuel pump was not considered a part of the powertrain. I didnt purchase a warranty and I know things happen but I expected more than 3 weeks of use before experiencing issues with even a used car. Beware

My experience at Tracy Mazda was excellent! Scheduling the appointment was easy and service advisors were available at my scheduled time. I was greeted when I walked in and only had to wait for a few minutes before getting started. My service advisor Steve explained everything very thoroughly and completed the paperwork quickly. My service was completed at the exact time I was told it was going to be done and Im a huge fan of that. My favorite part was the video that was sent to me to go over what my car needed to have done. The only thing I wish there had been was a way to get a ride over to Target while I waited.

To start Shannon at the service desk is absolutely awesome. Very wonderful to work withDid a lot of work on our Mazda 6Poor service guy had to clean the cabin filter housing of a huge mouse next. Nasty mess!Sorry about that.Great place to take your car for serviceJ

Prompt service. Friendly staff. What else do you want getting service done to your car! Oh, they got a cool coffee maker!

9/14/2021 re. service to my 2016 Mazda CX-3. Every aspect of the service done to this car including a complete transmission replacement was first-rate. Tracy Mazda Service Adviser Shannon Karbowski kept me informed on a timely basis of every phase of the procedure and was able to have it ready for pick-up ahead of schedule.

Like going to visit family and listening to your family for advice that is always valuable. The staff is truly there to service my needs and when Im there Im always welcome. Even with the masks there is always a smile.

Tracy Mazda service department is ethical and reliable. They go above and beyond questions are answered. Steve was very pleasant and made the experience less stressful. I am happy to do business with them.I would recommend them to anyone who owns a Mazda.

This is a late review but none the less, it is very well warranted! In February, I had my CX-5 serviced at another Mazda dealership (oil change) in Southern California where I live and proceeded to make the almost 500 mile drive up to Discovery Bay to visit family. Upon arriving, my husband called me to state that there was an oil leak in our driveway where I normally park my car. This was disturbing since I had just had my oil changed the previous day. I walked outside to look under my car and sure enough, oil had leaked from my car onto my Dads driveway. I immediately located the nearest Mazda dealership and I am so glad that Tracy Mazda was just that dealership. I was able to make an appointment for the very next day and I am so thankful that Steven Ford was my Service Advisor. Steven handled my car as though it was the only one in for service. Assured me that they would take care of the matter and he did just that. Steven and his tech found that the Southern California dealership did not place the oil plug properly and this caused my car to lose oil as well as spray the engine with oil. The drain plug was tightened, my oil was topped off AND they removed and cleaned my lower splash cover! I cannot thank Steve and the team at Tracy Mazda enough. I felt confident on my drive back to Southern California.

Tracy Mazda provided best service, very fast no lines. Provided full review with video of the service. It was really nice to see video reviews. Highly recommended.

Tracy Mazda is a place to go out of your way for. There are closer dealerships but I’m happy to take my scheduled maintenance here for the prices and most of all service. I want to highlight the service manager, Steve, who provides top notch professional and personal service. Just another ++ to the experience of owning a Mazda

I give props to Shannon in the Tracy Mazda Service Department! Shannon is a top-notch Technician with superior customer service skills. Shannon advises the vehicle owner each step along the way of any worn components that may require attention or replacement, leaving no surprises to the vehicle owner. I will always refer Mazda customers requiring scheduled maintenance to go to the Tracy Mazda dealership!Bob McCall2017 CPO Mazda 2017 CX-5 Grand Touring

Easy to make appointments online, great text communication during the whole process. New video feature is great and is in real time.

This was generally positive experience from a dealer and leasing a new car for myself and my partner.There were some delays because the car we were interested in wasnt on the lot and we drove an hour to come see it expressing our interest, and they didnt offer to bring it before we arrived which seemed odd and not the best customer service move.However, everyone was friendly and they took good care to make the experience right. It was a low pressure environment and their rates were a lot more reasonable during this time where a lot of dealers have much higher mark ups just bc they can.

Everyone that I encountered was friendly and very accommodating. The service was professional and proficient.

It was such a pleasure working with Isabela! She made the car buying process less intimidating and I would recommend Tracy Mazda to anyone :)

Steve and Crystal are a great customer first team. Thank you for all the communication and detailed inspection. Even had to bring the car back ten minutes laters to fix a tire warning light that wasn’t reset… they were quickly to resolve and get the car back to me. Thanks again. Will be back for the next service!

Tracy Mazda has been great to us. From purchasing our car to getting the routine services. Customer service has always been amazing. We have no complaints. They hear us out, work with us and care about our experience in house and even with our car. We’ll keep coming back.

This is the best dealership service department I have ever done business with. Took my 2021 Mazda CX-5 CE Turbo here for its first service. Steve was my service advisor. They had it done within an hour which is far quicker than other dealerships I have been at. They send you a quick video recap of the service as well. They even installed my locking lug nuts that I purchased online for free when they did the tire rotation. Very professional staff and clean facilities. I will definitely be using Tracy Mazda exclusively for my CX-5 servicing.

I took my vehicle to Tracy Mazda for an issue with the TPS sensors. They said that they would correct the problem an wash and detail my car afterwards. When I dropped off my car, they gave me a loaner SUV. It was really nice a 2021 Mazda CX-5. At that point I was really happy. But, when I went to pick up my vehicle, the TPS sensor issue was resolved and the car was not detailed or washed. It looked worse than when I dropped it off. Also, the vehicle had only a quarter tank of gas. When I brought it in it had a little more than half a tank.

They were very friendly and professional. My trip there was very comfortable. Cant wait to go back.

I took in my Mazda CX-9, I loved how they sent me a video of the inspections. The service team is very honest and polite.

I had the best experience here at Mazda, staff is very professional and friendly super helpful ! I am now a proud Jeep owner thanks to Anna Alvarez!!

Excellent customer service. We had a car breakdown at Altamont pass, so we had to tow our car to Tracy. The staff at Mazda was very helpful and accommodating (thanks Mr Steve Ford!). They had the spare parts in stock and got our car up and running quickly. I dont recommend getting your Mazda stranded at Altamont pass, but if you do, bring it here. Theyll take care of you :-)

Great customer service. Job was done in great time. Very courteous....

Easy appointment setup, easy check-in, video of inspection and any findings, comfortable waiting area with coffee machine, easy check-out.

Tracy’s Mazda Team is a welcoming environment. Customer Service explains services provided in detail and provides various options while you wait locally or will text, call when services are completed without making you rush back to pick up your vehicle. I’ve had great experiences in my visits when purchasing to having routine service for my vehicle.

It was my first time at TracyMazda, recently moved into the area. I made an appointment online. Crystle was professional, courteous and knowledgeable! Next time, I won’t wait so long to have my car serviced. Thank you for taking care of my car.

Had a great experience at Tracy Mazda. Knowledgeable people. Worked with me on multiple options, patient and very helpful.

I had a great experience working with Michael and Ana on my lease. The staff was knowledgable, welcoming, and they were able to work with me on my preferred lease. It was a quick and straightforward process -- a better than anticipated first car leasing experience.

Great customer service.4 years later and still treat you like you just bought the car yesterday.Thank you Crystal and Steve for your service

Shannon always makes sure my car is in top shape! Easy check in and updates often. Love this place!

Always great customer service when I come on! And I love the new video feature that sends you an actual video of the service tech working on your car!

A great job as usual. Thank you to the service department.

We had Steve as our service advisor and he was awesome! I love that they send you a video now of what they find on your car. Very professional and very efficient!

Crystle was extremely friendly and informative when I brought my car in for its scheduled service today.

Tracy Mazda definitely makes going in for car service a breeze! I love the technology they use and the communication!

Have been coming here for service on my Mazda for 10 + years,...great customer service. Advisor Crystle & Steve have been great with their professional advice,...very efficient service by the entire service team,.. no complaints.

I’m now taking my used Mazda 3 to Tracy Mazda for service. The past three times the service has been perfect. Both service managers are super friendly and super helpful. The work is always done quickly and usually faster than they even told me up at take. The prices are very fair and I never feel like they’re trying to upsell me anything. I cannot give this dealership a higher recommendation for Mazda repair or service.

As always, the staff was friendly & professional, the wait time for services done was less than estimated, and I was given a comprehensive report of what was done to my car.Tracy Mazda is awesome!!

Very nice and understanding. I would recommend everyone to come get service done to your vehicle! Shannon was a big help!

Service advisor, Shannon, was very thorough in the explanation of findings and recommended actions. Completed on time. Provided good discounts on final bill.

Staff was very kind and willing to help. They all had great attitudes and seem like they really enjoy being there!

Went in today to look at a certified preowned Mazda CX-5. Had a good interaction over the phone to confirm that the car was available. Set up an appointment to look at it. When we arrived the car was ready and out for a test drive. The car was clean inside and out. After the test drive we were able to work out a good deal on our trade-in. There was no pressure to buy a extended warranty or any other services.

My 2003 Miata needed a new antenna and Tracy Mazda was able to order the base and installed it for me. Im very happy about Tracy Mazda. I go to them when I get my oil changed.

Always great service and has been since Ive been bringing my car here for 13 years

Very friendly and efficient service. I was running late, but they were still able to accommodate. A comfortable waiting area is provided.

I have a 2008 mazdaspeed 3 that was leaking fluid. Even during a busy holiday weekend they took my car in for service. And immediately began diagnosing the problem. All the repairs were done in less than a week but I am most impressed with the communication. I was immediately contacted and informed of any and all updates and progress on my car by my service advisor Crystle. 10/10 great experience.

Crystle is top notch as good as it gets! The way she takes care of all my issues, goes above an beyond to make sure I’m happy. She’s the reason our loyalty is so strong for Mazda!

The Service employees are the best I have ever dealt with!

Very knowledgeable and professional staff. They go out of their way to ensure you are satisfied with their service. I would give them more than 5 stars if I could!

Very helpful and professional staff, found a great vehicle at a competitive price. We came here after shopping at Modesto Mazda and were much happier with the service.

As always, Tracy Mazda is a pleasure to deal with, particularly Shannon in the service department. I could take my car locally to be serviced, but she makes the entire experience worth the effort.Bob

Fast and willing to negotiate. Highly recommend this place.

Tracy Mazda has always treated me and my family very well. The staff there is welcoming and friendly. Theyve always taken good care of my car. Thank you so much.

Friendly environment. Shannon has always been a pleasure to work with. Been taking my cx3 there for the last 6 yrs and never had a bad experience.

1st time here but I will return. Fast, friendly service and I loved the video of my car being inspected.

Steve at the front desk was really nice and resourceful!!! I recommend this place to everyone:)

Very friendly service dept. Fast and reliable service.The sales department, however, tricked me into running my credit against my express wishes that they do not as I was paying cash. Not cool. For service alone I would give 5 stars.

I have a 2002 Mazda MPV. Tracy Mazda service is taking care of my car since 2005. I did not need to go any other dealer service since then, unless they were fully occupied and I did not have time to wait. I rate them very high both from a technical expertise as well as customer handling skills. I dont have any reasons to go to any other place for getting my car serviced.

I used my mazda coupon and got my oil change quickly. I was in and out in less than an hour.

The attention we got from start to finish was great. The service writer Shannon was very courteous and eager to help get our issue sorted out. The overall experience was very good and look forward to future interactions, Joshua M.

Sharron was fantastic and took care of everything. Work was performed in a timely manner and honestly under the time quoted.

Great customer service and care. Outstanding experience today..

Steve was very helpful and great costumer service well every one in tracy Mazda

Have been using Tracy Mazda for serving my Mazda and the service Dept has always treated well. I appreciate the professionalism they use and friendly attitude. My service today was no exception as Steve the service advisor was friendly and kept me informed on my vehicle status for my service and the one concern I had with the infotainment system. Good job 👍

Great service, great deals. Mazda going upmarket with their vehicles, and so are they with their service. No dealer markups, when everyone including Honda/Kia/Toyota/Hyundai are doing it, and in terms of design, inside and out, they are at almost luxury levels. Engines are great, Bose audio systems are very good, happy owners of a signature model CX9 for the wifee, and a fun to drive mazda 3 hatchback preffered 6 speed manual - a Miata with practicality (save the manuals!). No regrets so far moving from Kia/BMW/Honda vehicles.

I absolutely love Tracy Mazda car services.,I have used them for over 7 years.

Steve does a very good job. He is always keeping me updated with the services on my vehicle.I am always satisfied with the performance done on my car. I love the new feature now, where they send you a recap video of your vehicle in the shop.

The service was great, it didn’t take very long. The new video/audio of the 21 point check is very cool. Shannon was a wonderful help . Everything was wonderful.

Took my car in for some recall repairs, and was happily surprised that I also received a multi-point inspection. The visual video report was amazing and informative. Thanks so much Tracy Mazda!