I had a GREAT experience here today with Victoria the service advisor who constantly kept me well informed about the status of my vehicle. She communicated clearly and listened to my concerns and remembered every detail. I will definitely be coming back, and I encourage others to use this location as well. Happy and Satisfied Customer!

Catlin worked on my car. The customer service was amazing she kept me informed all through the process. I am very pleased with the work that was done on my vehicle it looks brand new and I will most definitely recommend this place of business to others. She even handled all the back and forth with the insurance company and made sure that my claim was paid when it came time for my retrieval of my car the process was simple. If I could give them 10 stars I would thats how pleased I am.☺🙌🏾 oh did I forget to mention the lifetime warranty

Ive always had such great experience with caliber collision. The stay is always friendly making the process of a wrecked car go smoothly.

I was in a car wreck and the other insured drivers insurance had me go to this place to get an estimate on my car. After I told them that I didn’t wanna leave my car there Caitlin became rude and was like well I’ll just take these pictures and send them off. Days past and the pictures still haven’t been uploaded to my claim I called and spoke to Caitlin and she told me she would have them upload by the end of the day and I gave her my claim number as well so she could look the actual claim up. I called at 8am am on Friday the 13th still haven’t gotten those pictures uploaded. It’s very unprofessional of her because they just keep putting my claim on the backend as if it’s not important. Which left me know choice but having to do the claim myself and upload my pictures. I drove 45 mins from where I live to get this done and I could’ve done it myself it was a waste of time and she was very rude. Her excuse was she wasn’t feeling good. If that’s the case call out sick and go home. I had to miss work myself to drive a total of 2 hours to get a service done and the claims adjuster can’t even do her job it’s disgusting and I do not recommend this facility especially if you’re a person of color the whole vibe was off the moment I stepped in there. Tragic

Thank you Joey for getting my license plate resituated on my car. Very professional and quick service! I really appreciate the help!

I enjoyed talking to the two lovely employees whom I communicated with the most Mr. Mark and Mrs. Gayle(front desk). All my questions were answered and things I didnt understand they made it clear.

Always willing to help.

Outstanding service!The Caliber Collision team helped me with my car repairs after my vehicle was involved in an accident. I was provided with professional and thorough service from start to finish.Tyler, the representative who I mainly interacted with, was very professional and kept me updated throughout my entire process. My vehicle was finished 5 days ahead of schedule, and the Caliber Collision team stayed an hour past closing time to ensure I received my car the day they informed me of.I highly recommend this facility to those who want professional, timely, and friendly service!

Responsive, professional and nice.

I had my first ever at fault accident. I went through caliber to have the repairs done. They completed the repairs quickly. My van looks and runs great again!!! Thanks!!!

I would definitely recommend this business to anyone who needs car work. I really appreciated the service I had done today and I made my day even better! I will probably be back for future car work!

They did a wonderful job on my “baby”. Very happy. Great body work. They even detailed the inside of my car, which I was not expecting. My weather tech mats were filthy when I dropped the car off, but they were sparking clean when I got the car. The little details make all the difference. Thanks again!!

Great location, awesome customer service. They keep you informed on the status of your vehicle, and pay attention to any little detail. They care about the work that goes into your car and it shows. I will definitely recommend this location to anyone who needs their car serviced!

Their handy work cause me a vehicle

Did a great job repairing my truck after I hit a deer. I didnt like the after market headlight they used compared to the OEM I had before but the managed to swap it out, hassle free, with an OEM like I had once before. Great customer service!

I had to do a review for caliber collision because I got awesome service, and had my car looking as good as new in way less time than I expected. I directly interacted with Glenn and Justin and they were very thorough, informative, and professional. Justin kept me up to date on the progress of my vehicle and had me in and out in very good timing. Just wanted to say awesome job, again, guys.

Great, fast service and great service

Great job on my wifes car. I would recommend it to others.

So far they have had great customer service. Ill update when I get my car back.It has been several weeks and I am pleased with the repair. The staff was friendly and considerate.The first pick up I inspected the repair and found no issues, however I had to turn the vehicle back in because my impact sensors would not communicate with the ecm. If this had been caught I would give 5 stars.This aside I would still take my vehicle back here. They move very quickly and accommodate your needs.

Had the best customer service experience at this location yesterday! The manager here went out of his way to make sure the issue with my car was resolved immediately and effectively. I felt like a priority. Thanks for everything! I will be returning for any future issues, no doubt!

I had fine scratches repainted on my driver side door that happened going threw a car wash 2 years ago. 2 years later the chrome paneling on my doors that they had to remove to paint doors is now separating and lifting off my doors. Poor quality work! I was told to stop in when I can it should only take about an hour to retape them. I stopped in the next day at 930 am and was helped by Joey who I guess is the manager. He asked if i would mind driving around with out the chrome paneling for that day because it takes a few hours to remove old tape and apply new. Joey said he would give me a call later that day to put them back on. 5pm no phone call yet, I had to call them to be told it wasnt ready yet and to come by tomorrow. Poor customer service no update threw out the day to let me know it wouldnt be ready when they said. I do not recommend this auto body shop!

It was a wonderful experience and they made it easy for me to feel un-stressed after a stressful experience with being in a car accident. Rodrigo was exceptional!

My car was fixed in one week. The wait to get in wasnt bad at all. Friendly service, especially because I had to bring two little kids with me for both pickup and drop off, in addition to the estimate.

We got our car back on a Tuesday from getting a repair from a wreck that Friday the check engine light came back on. We had to wait til Monday to call we brought the car back to get a test to rescan the check engine light. The woman admits to clearing the check engine light the first time. So they didnt even bother to fix it. We start to get annoyed she then asks us if we want her to clear it out. Like hello no we want it fixed how can you just clear the code when the light came on because of the accident it was not on before that. She talks about the history that pulled up when she scanned the code what does the history have to do with anything evidently it was fixed we literally just bought the car why would we go waste money on a car with a check engine light on? Pay almost$11000 at that. But they said they were gonna send it back to insurance to see if it would be fixed, they call to tell us it cant be fixed. Horrible horrible experience, clearing codes can you even do that?

Very happy with the service all around. Friendly, responsive, professional. Could have not been a better experience. Thank you so much.

I dealt with Rodrigo Souza during my visit. He is Friendly service, and a knowledgeable service advisor

Great customer service and equally great repairs!

My car was at the shop for 3 weeks for a repair on the front headlight from hitting a deer. They have poor communication and will tell you it will be ready the next day just for it to be another week. Different days it was different stories. I dropped it off on a Friday they didnt notify my insurance until that following Thursday! My car had been sitting untouched for almost a week. When I picked it up as Im about to drive off I noticed one of my headlights and interior lights were still not fixed and I wasnt notified about that. Insurance didnt cover it is what they said. So here I am unable to drive at night STILL and half repaired car. BAD EXPERIENCE I DO NOT RECOMMEND!

Friendly service from the moment you walk in the doors!

Good body shop. Expect to wait awhile for repairs

Did work on time and as promised. Reasonable cost to repair vehicle. Car cwas clean and vacuumed when I picked it up. Very satisfied.

The representative, Justin, did exactly what he said he was going to do. I am very happy with the work Caliber Collision did on my car. I would recommend this company to everyone.

The best collision shop I have ever visited.

The staff was very nice and very helpful.

The crew here is great!! Mr Hutka, Chuck, Derrick etc are really there to make you happy. I used them for some major hail damage that it thought would never look the same and they had it completely repaired like original with no painting necessary, Amazing work!! I used them again when I couldnt get out some spots in my clear coat. I really thought I was going to need some paint work but they, on the spot, took my car back in the shop and used a special buffing method and got it out- and did it for free!! I know where I will be taking car for paint and repair- Caliber Collision

This place is great ! My car looks fantastic .

I was just getting prices to have my truck painted. The guy didnt mind taking the time to listen even though I told him up front that I was still shopping around.

Excellent place to have our Dodge Journey repaired!

Great job! Thank you!

Horrible place!! Do not go to Caliber Collision people!!!

Good place

Its been over 6 months since I had the hail damage repaired on my truck and it still looks top notch. I waited til September of 2014 after the hail storm that beat up Killeen, TX back in March of 2014 figuring the wait wouldnt be as long to get my truck back. Seems a lot of people had the same idea and Killeen Caliber was backed up into October and Copperas Cove was no better. So I accepted the further distance and was able to get in the same week. Fast forward to now and my truck looks great. The guys at this location even got rid of minor dents and scratches not caused by the hail storm. Everyone was friendly and they kept me informed throughout the whole process. Although I hope to have no reason to go back, I would choose to go back to this location based off how well they did previously.

This place is a scam just picked up my car found out why it was considered a total loss. They tried to fix a pre existing damage that I told not to fix. My car would have been fixed. If you guys werent so damn greedy.

Went in to get an estimate. Had broke down cars almost taking up the whole block uncovered and not protected. Worker never introduced himself, just said let me have your keys. Employees getting yelled at in the parking lot by who I assume is a manager. Secretary explaining to a employees how her mistake is coming out of someone elses paycheck. And lastly a employee leaned up against a car waiting to be repaired smoking a cigarette. All within ten minutes. Do yourself a favor and go to another repair place in town!

They do great work.

Poor Totaled Car