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Pacific Elite Collision Centers - Temecula
27590 Commerce Center Dr, Temecula, CA 92590, United States
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Pacific Elite Collision Centers - Temecula
Comments
An
Review №1

100/100 will recommend and will come here again!I appreciate the communication, efficiency, thoroughness throughout, timeliness & friendliness. Y’all even scanned the code for my check engine light and referred me to a shop that specializes in euro cars for me to take it too!And thank you to Abner & everyone responding to the text messages during my car’s stay! Thank you all!

Ju
Review №2

Highly recommended auto repair service!!! Super fast quality workmanship! They provided service updates via text for my vehicles repair progress. Repairs where completed on time with no delays! Flawless repairs: everything looks like new! Impeccable customer service! Extremely professional, courteous, and helpful staff!!! I was kept well informed throughout the entire process! I was extremely impressed with Crash Champions high quality auto repair service and customer service!!! I will definitely use them in the future if or when needed!!!

Ac
Review №3

We used them for a commercial auto claim, and they were amazing! Provided frequent updates, always available to answer questions, and the Owner of our company (Precision Door & Window) stated that the truck looks better now then it did when he purchased it!

Sa
Review №4

We used this preferred shop because progressive insurance recommended. Worst customer experience ever in my life. Was told initially 2 weeks it has now been over a month and after repairing body and electrical components the vehicle will not start. Vehicle was then towed to dealer for a diagnostic and we were advised that there was a short in the electrical system that starts the vehicle. Mercedes dealership indicated that the damage was caused by either the multiple accidents or repair shop. Both progressive and Crash Champions Collision Repair are denning coverage for repair and our vehicle is now held hostage at the dealership. Never in my life have I experienced such poor customer service or lack of accountability. I would never return nor recommend this shop to anyone. Guess we will have settle this via the legal system.

Ro
Review №5

Fabian and Steve were Great Fabian kept me updated either by text or phone call on the process of my car

Jo
Review №6

Solid experience and super great staff. Did great work and kept my up to speed about ETA. Highly recommend!

Ro
Review №7

They are a great Co, used them for 14 years of insurance work, great Peaple great work

Hu
Review №8

Highly recommend this shop! They are very fast and professional. they keep you updated with your car status!

Al
Review №9

I am more than pleased with the quality and professionalism I was shown at Crash Champions in Temecula. Steve and Abner were completely professional and kept me up to date during my whole experience getting my vehicle fixed.... big thumbs up 👍🏻

Le
Review №10

Crash champions was amazing! They finished my car early, my car looked wonderful, the entire time they kept me reassured that my car was in good hands and they were so friendly and easy to talk to. I appreciate the work crash champions did and I would recommend them to anybody they were just amazing in every way!!!

Me
Review №11

Crash Champions was super incredible in getting my car fixed up after an accident. They we’re flexible, timely and very kind. Will return back to them for future work on my vehicle!

an
Review №12

The company was great. They got the job done in a timely manner and the work was outstanding. I was kept in the loop the entire time. Would definitely use them again.

Ry
Review №13

Highly recommend Pacific Elite Collision. High quality work, friendly customer service and my vehicle was ready when they said it would be. They kept me informed the entire time. Fantastic business if only every business operated this smoothly and professionally.

Lo
Review №14

These guys were AMAZING! So friendly and professional! All the paperwork was perfect and they did amazing work! I would definitely use them again and recommend them to everyone!

Ja
Review №15

Hugo was great at communicating with me about my vehicle. Steven also assisted me in getting my vehicle back. Unfortunately, this was my second time going to them for repair, but not at any fault of their own. Thats why I came back to them after my accident on December 4th. PHENOMENAL JOB!!

D
Review №16

Great experience with Pacific Elite, they were very professional and very courteous. Great customer service! They did an excellent job on my repairs and my car was completed before the estimated completion date. I would definitely recommend them!👌🏽

Er
Review №17

Hugo was great during the whole process kept me informed at all times, very professional will definitely recommend this place.

Do
Review №18

They did a excellent job repairing our truck .I would recommend there Company to everyone .Great customer service.

Ti
Review №19

Crash champions did a great job on my company vehicle. Looks brand new again.

Na
Review №20

Great experience with Pacific Elite Collision of Temecula! I Highly recommend their services to my friends and family. A very dependable group of trained professional that you can count on!

Al
Review №21

Very knowledgeable, great and fast service Michael and the rest of the crew are amazing. Thank you

Ro
Review №22

Mike the manager and Michael are awesome people!!! I love Crash Champions!!! Thank you both for all your help and service very much appreciated!!!

Le
Review №23

My vehicle was ready prior the estimated time. Very happy of the repairs and how fast the employees worked on my car. I was always informed of any changes or extra damage found and they always handle it very professionally. Definitely would recommend this place to anyone. Thank you guys.

Ch
Review №24

They do excellent work. Been there 3 times over the years and wont go anyplace else.

So
Review №25

Mike took care of me from beginning to end. Top notch repair shop. I definitely recommend them to anyone in Temecula/Murrieta.

D
Review №26

Great place to get your vehicles body and paint done to perfection!!! Thank you for restoring my 91 Rx7!!!

Ki
Review №27

I absolutely can not tell you how much I am impressed by the work that was done both times on my car. Having a fender bender was a blessing in disguise. Why? Because before the fender bender, my car was parked under a tree that dripped tree sap onto the hood. I used a product to remove the tree sap which then left noticeable marks. I tried to buff out the marks with a product that was made for that purpose but, instead left my hood stripped of the clear coat and paint. My hood looked horrible, and it was embarrassing to drive. I went to several other places that had wanted to charge me higher prices, after doing my research I found out those pricees that were quoted to me by other collision places was way too expensive. Then the fender bender happened. I was recommended to Pacific Elite by my car insurance to have my front bumper repaired. I was nervous to leave my car, I love my C320 Mercedes and I was apprehensive about how it would look after the repair and paint.After picking up my car, I loved how great the work was so much that I asked how much it would be to repaint the hood of my car. So when the customer service told me the price, I was ecstatic. Because of financial obligations that came up I wasnt able to get it done right away. But when I came back the price they quoted me was honored. I received a phone call an entire day earlier letting me know my car was ready. As soon as I drove on to the lot to pick up my car... the gates where my car was opened and it was like music started playing and a spotlight was on my car, as it drove thru the gates. I was so overyjoyed by the results, I screamed!!!! They washed & vacummed my car, and even cleaned the headlights from oxidation. My car looked like it did when I first bought it. I would recommend Pacifi Elite to everyone who needs a paint or repair. Great prices, great staff and great customer service I give this place a 10!!!

Ka
Review №28

Outstanding Service! Excellent group of guys

Ch
Review №29

Theses guys are very professional

Sh
Review №30

Pacific Elite was very professional and they do excellent work!!!!

Li
Review №31

Very good place They do excellent work.

Ge
Review №32

Wonderful!!! Positive

St
Review №33

I sent a car here to be fixed after an accident with one of my work trucks. We were initially told to bring it in the next day. The next day when the car was getting dropped off we were told to bring it back the next Monday because they actually were not ready for it. They didn’t have the taillight in. The following Monday it was dropped off. We were told it would be done by Friday. Friday came and the car was not ready. We were then told they were still waiting for a taillight. They told us Friday that it would be done by this Wednesday. We called Monday to follow up and we were told it was in the paint booth. Well the car still is not ready and Wednesday has come and gone. I have already spent an extra $800 in car rental fees. I called to speak with the manager, who was not at all willing to help, and was told that it was in the paint booth (again). He will not commit to when they will be done and did not offer any compensation for our time or money spent on rental cars due to their complete failure of an estimate.If you need your car back when you are told, this isn’t the place for you. I will never go back here again!UPDATE: work did come out good. Just very poor estimate on time it would take

Information
9 Photos
33 Comments
5 Rating
  • Address:27590 Commerce Center Dr, Temecula, CA 92590, United States
  • Site:https://pacificelite.com/htmlPages/temecula.html?y_source=1_MTUyMTI5ODctNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
  • Phone:+1 951-695-1233
Categories
  • Auto body shop
  • Auto repair shop
  • Car repair and maintenance
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
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