Excellent customer service and tasty soft serve. Absolutely love the lady at the drive through window! She went above and beyond and really made us feel welcome. I will definitely come back to this location and its because of her. She deserves a raise!!!
The ice cream is good, but donβt expect to get what you ordered. Itβs always a guessing game with this location. Donβt want whip cream? Too bad. Do you want chocolate, peanut butter and banana? Youβre getting Oreo. If you donβt mind the surprise then no problem, because the ice cream is always good. Itβs just frustrating when you do want something specific.
Great flavor options. Friendly staff. Rewards program and decent pricing. Drive thru line gets long quickly but they are very fast while still providing good quality.
The ice cream is good but the service is BAD.1. The cashiers are rude.2. The cashiers takes bad the orders.3. If you ORDER MEDIUM or LARGE CUP vanilla ice cream, THEY going to fill ONLY HALF CUP with the ice cream.3. If you going order in drive thru, they going to said you that they dont accept debit card because they donβt have the option for put your pin.I make this review because in these two past months I visited Twistee several times because my nephews were on vacations and they love ice cream. Due the service is really bad I decided dont visit again Twistee.
Today,I went to twisty treat to place an order. I was the passenger in the car . I understand the driver needed to place the order, at the time the driver could not speak . Cashier short red head ladie rudely yelling βnot supposed to place the order only the driver pull up to window . Then asked do you want your order or no closed window βreally rude! This was a good place to go with the family. I will have to say, this place has gone down in customer service.
Tasty icecream with a variety of flavors! Very reasonable prices! Keep the good job guys and open a shop in NJ please π
They have the Best Ice Cream in Town in Hillsborough County. And flavor pretty much in the world.. Love them. Great Severs too.
Great selection of toppings. Thought it was a bit expensive, $7.50 for two medium cones with a topping.
The amount of flavors that come soft serve is outstanding. Ice cream tacos ππ. Roblox is what made us stop here π, good ice cream.
Great experience every time π
Love the ice cream from here and the service is very good.
The ice cream here is great and Iβm a long time patron, however the customer service really could use some help. I came by today for a twirl and was met with a quick lack of patience and passive aggressive attitude. Thank you anyway for your services today.
I came here last night at 10:15 and they were closed even though it says they close at 10:30. No problem, itβs close to closing time so I can understand. I came back today, and the workers were so rude.
Banana chocolate mix always my favorite
Great selection of large, tasty frozen treats. The cookie dough Cookie sandwich is almost a meal!
Great ice cream, great value
Soft serve ice cream with a large choice of topping and flavors to choose from. The staff was fast and very polite.
Great service, ice cream, clean stations. The ice cream here doesnt have that old freezer taste like the one on hanley road and it doesnt melt as fast either. Give a try and tell me what yall think. I know evertime I go Im always satisfied and then someπ.
Very rude employees. Extremely bad costumer service
Threat service and the food is always amazing. Real ice cream!
Dont bother asking for whip cream.....they will put a DAP....LITTLE DAP of whipped cream....the shakes are very watery and the lady screamed thru the intercom when taking orders...go to culvers and get a real one with strawberry seeds in it and bana chunks..sorry guys but your service and quality have gone down lately....new guy whipped the smoothie for so long its becomes a beverage.... strawberry milk pretty much
Soft serve is the best. This Twistee Treat is nice, clean and well staffed
The is my favorite ice cream and place! The service is always incredible and the ice cream is consistently the best! Its a great amount for the price you pay and my family has a tradition of going every single time I visit. This time was no different...it was perfect!
The icecream was phenomenal and prices are real cheap.
We have been to this location multiple times. Every time we go, it has been a great experience. Tonight we went and Kaitlyn (Caitlyn?) helped us. She was SO nice. She was nice even after another customer told her to redo his cone because he didnβt think his serving was βbigβ enough. She didnβt let him get to her. She helped us with a smile on her face and with some humor. 10/10 would recommend everyone go here.
Great ice cream! Decent parking. Fair pricing. Generous portions. Friendly customer service. Delicious milk shakes. Amazing thick and creamy soft serve. So much better than the typical soft serve.
I had came here for a simple cone and was delighted with Marcias (the woman serving me) service! All though I dont eat ice cream much she made me want to come back. Excellent work ethic and the ice was well prepared. If not perfection. Will definingly be coming back for more, hope to have the same outstanding quality when I return!
The most helpful staff and tastiest ice cream!
Twistee Treat is a staple of the Tampa area for good reason. With a drive through window for those in a hurry, and an outdoor pet friendly seating area, Twistee Treat is a family friendly gathering spot. The menu is focused solely on ice cream, but offers a great variety. The serving sizes are generous, I ordered a small twister and received far more ice cream than I was expecting. They even have dog friendly pup cups for your four legged friends.
Great service really fast. Nick was very fun and helpful. π
This is a very clean place.the woman that works there is always there she is awsome.knows what I like remembers me & if I forget something she knows better than I do what I get.she is the reason I stopped goin other places & go there exclusively...please dont leave or change the quality product u serve..yours truly Bobby T.
Madi is literally the best! So amazing with customer service and treats you with the utmost respect. Definitely coming back as long as shes there.
Had great service from Marcia last night. She has a great personality, shes very friendly. The ice cream was amazing, will be returning soon.
Creamy ice cream. Lots of options.
I love coming here!! Best soft serve around! And the ice cream cone aestetc??! COME ON!! And I have to give a shout out the your new server, Madison Lee! She was soo sweet and made our experience wonderful!! Will definitely come back soon!!
Delicious and super cute place.
Awesome service every time I come but today, Jody hooked me up. She gave me free ice cream just because it was my birthday. Who knew being loyal had such great perks!
Super fast n friendly..
Friendly team, nice service, and ice cream that never disappoints
Staff is always friendly and service is quick. They are always helpful if I have a question. Will only go to the Sheldon location even though I have one a little closer.
Ice-cream
Best Reese Cup Twirls in Tampa
Waiting at the front knocked on the window no one said a thing another was Waiting behind us no acknowledgement at anytime. We left.
Really good customer service. One of the workers Madi was really helpful and really kind, made my day :) Will definitely be coming back.
Love twistee treat! But, traffic & service be slow.
They took my order wrong was run by a manager that couldnβt even be polite while taking or giving me my order. They not all bad just this one manager that I donβt care to mention her name. Sheβs very disorganized and extremely rude when it comes to taking orders, not to mention I had to repeat myself four times for her to actually understand what I was ordering and caught an attitude when she finally did. Advisory donβt go up to the walk up window.
I love this place. Their ice cream is better than Dairy Queen. I advise you to order a twirl with snickers and pralines. Youβre welcome.
Today me and my friend ordered a slushee at this location. The cashier lady was extremely pleasant however, the taste of the slushee itβs self did not reflect the same pleasant character. There was a lot of pulp from the fruit and the ice tasted like old mop water. I paid 6 dollars and I am unhappy.
Twistee Treat was awesome, Marcia is the most kind and beautiful person. Love the icecream there. Cant wait to get back Tampa for more icecream there. Marcia keep up the great work.
MADI IS GREAT! i asked her for a suggestion and she offered strawberry with kit kat and IT WAS AMAZING, super sweet and great service
Marcia always goes out of her way to make sure that our visit is always the best customer service A1 π¦
I went here and a very nice employee named madi helped me out! she was very helpful and it made my experience the best it couldβve possibly been :))
I came in with my lil brother and sister Madi really did a great job as well as all the other team members they suggested some great flavors found my new favorite ice cream spot
So many fun flavors to try. The portion sizes are huge!!
Best ice cream in the world π and best attentions. We came almost every day β€οΈ
I went to Twistee treat Today and I was attended for Larry Faria who give me a delicious ice cream of vainilla with topping the Oreo that was so good I give him a tip for the good attention.
Smiling friendly service from nice folks like Marcia make this place my favorite spot for a cold treat!
Excellent ice cream best of tampa, very nice staff specially Larry faria, the best thing on this place they take care of dogs love that so much ..
Craving something sweet stop by twistee treat ask marcia to recommend something for you she is the best and dont forget to bring your fur babies they have special treats for them also !!!!!
Shout out to Marcia and Katherine for giving the most exceptional service when I was there ! Very attentive and helpful and also recommended many things which I gladly agreed too just made my treat much much better !!! βΌοΈβΌοΈβΌοΈ
Went up there the other night with my kids. A really nice lady named Marcia was so nice and helpful I was really happy with me service and the ice-cream looked great!
Always delightful & tasty treats, customer service is on point.
Thank you mrs Marcia for always making us smile and going the extra mile we love you β₯οΈβ₯οΈβ₯οΈβ₯οΈπ¦π¦π¦
Love coming here with the kids. They have different varieties. A reward program also.
The drive thru line sucks but the staff is always friendly & the ice creams good!
This place has the best treats for these hot summer days, always our go to.
Showed up at 10:20, and understandably as another minimum wage worker, Id be a little irritated to serve someone 10 minutes before close. However, I wouldnt tell the customers we are open and then stand at the window ignoring them for the remaining 10 minutes. Next time just lie that your closed instead of making us stand in the rain.
I had the most amazing mint milkshake made by this really nice and amazing lady known as marcia she doesnt just serve the best ice cream but she also treats every one so nice and kind so I leave this with a five star thank you for the amazing icecream marcia keep up the good work.
I need to do kiddie next time because a small is so large. Friendly staff also
Very good place to go the person helping me Jaxson was more than helpful with me choosing what I wanted. He made me want to come back to this specific shop.
Some of the best soft serve in the Tampa Bay area. A must visit if you love ice cream.
Hands down the best chocolate malts in tampabay shoutout to marcia always on point with her skills i go by once a week she is always smiling and so sweet
Portions are very small compared to other locations. The one on Webb has better service and a bigger bang for your buck. The soft vanilla come I got was very small in size for a large and it tasted like the ice cream had soured..Ill go to Webb location from now on.
Best treats! Remember a person named Madi who was doing a good job!
Great place. 10/10 for sure
This is a great place for soft serve ice cream! They have all the topping you expect plus the dipped cones. Its an outdoor window service place so dont think youre going to go inside and sit down. They do have some outside seating if you want to sit though. Probably goes without saying but this place is a big hit with my four and six year old.
AMAZING SERVICE! I decided to go up to the counter and order since the drive-through line was super long and I did wanna take a minute to look at the menu and the young lady who helped me was super sweet and she even gave my dog a pup cup!Dog friendly is always a huge plus to me !Needless to say my chocolate soft serve rhesus peanut butter cup Sunday was to die for !
Best icecream in town n county portions are seriously huge customer service rocks and marcia is amazing thank you ill definitely be bck for a sweet treat
I dont know whats sweeter the icecream or ms marcia π
The ice cream is good but found a hair in my strawberry ice cream cone... smh!
Love the ice cream, great customer service, Larry is super nice and sweet!
I never expected such a treat at the small outside seating soft serve ice cream shop. Prices reasonable and quick service. Try the hot fudge sundae with brownie pieces. Huge serving and absolutely scrumptious..Well worth the calories!
Amazing customer service and everything on the menu is amazing!!! Definitely recommend coming here, my favorite location!!
Everyone is so pleasant and the sundaes are so good! Love they have a rewards program
We love the flavor combo and fast and friendly service!
Delicious ice creams and best prices in town, awesome attention specially Larry he always have nice recommendations. A1
I take my kids here once or twice a month, good prices for a great treat. Service is fast and friendly! Been coming here for years.
My new favorite ice cream place. You get a lot for the money and its delicious.
Love this place. Family friendly and very good service.
Tables and chairs outside. Plenty of parking good ice cream and shakes. Went to the other location in town and country my whole life. This is a nice place to go get ice cream except for the bums hanging out at the other businesses in the parking lot.
Every single thing in my order was wrong
Tampa definitely does not have a shortage of ice cream bars. My husband and I normally go to Bi-Rite for our ice cream cravings but decided to try something different this time. My sister recommended Twistee Treat Sheldon since she always passes by it but never has had the chance to try it.