They are reasonably priced and they do good work and the guy that takes care of you when you ask to have things done to your car is very nice Ive bought tires here before and they were excellent tires I would definitely recommend going here to get tires or any services that they provide 👍

They have great package offering for lifetime alignment, but they are not honest on their word/pricing. In my case, they said they werent able to repair my air conditioner so they will only charge $10 for checking. When I arrive the station to pay, they changed their word to offer half price (their normal cost of the Air conditioner check is $44.99 parts + $10 labor), and after I paid the cost of AC check on the receipt it was $7 off/15% which charged me $48 for the AC check.****From only $10 charge of AC check, to half price, and then $7 off only/15%, and the issue still not fix. *******I am not going to come back for the repair since who knows how much lies they will say just to get me come back for repairs.

I have waited 2 weeks to post this, I wanted to see if I would be less upset but I am not. I went to the location with a screw in the middle of my tire tread. There were no other customers in the store at 7:15 AM. I needed to be on the road to Cleveland, Oh by 9:00 AM. The person waiting on me stated he did not know if he could get to me before 9:00. I was told others were ahead of me and that they had to be taken care of. Again I arrived right after opening and there was no one in the store. Gentleman was in my face and very argumentative. There are many other paces on the boulevard that are accommodating so frequent them. Mr. Tire was were I went they did not open till 7:30 so I waited the manager was very friendly and assured me I would be on my way before 9:00 AM if the tire could be repaired. I was the second car into the shop and was done by about 8:15.

Just don’t come here. The bottom skid plate on my car wasn’t screwed back on and was dragging on the ground when they gave me the keys. The guy said it was hard to get under there and they were small screws as if that made it okay (it’s a light SUV and they have full car lifts in their shop). Also they lost the record of my appointment time as well as the guy after me. Gave me an hour estimated wait time which turned into 2.5hrs, not including my immediate return visit for them to fix my bottom skid plate.

I seem to have nothing but issues at this location. I was supposed to have my vehicle back today and they kept it overnight. I have to work in the morning.

Some of the services they offer are well worth it such as lifetime alignments and road hazard for your tires. They do fine work in many aspects, and are unfortunately necessary. However, the quality of their work fluctuates frequently, sometimes being exceptional, often adequate, but far too frequently being subpar. It all depends on who is working when, and who theyre recently hired, fired, or whos left or transferred.Additionally, despite the business claiming to promote safe health policies during this pandemic, much like many hypocritical businesses out there, many employees do the bare minimum or even less. Too often its the case that an employee is answering the phone with their mask off while customers are in plain view in the reception area, only to put it on lazily after theyve ended their call. Incredibly frustrating and concerning, concidering Ive seen school children be more consistent in wearing masks.If the business were most consistent in their quality and policies overall, Id definitely rate them higher.

Very unorganized and unprofessional. I made an appointment a week in advance after spending 5 minutes with staff. When I arrived they didn’t have me down for it and told me I had to wait another three days. Very pleased with Auto Works. Don’t waste your time here

I will never go here again. Prices are good...but only if you want to pay for an oil change, inspections, full car check and get an inspection(with a smile). Oh and a list of work your car “needs” but actually doesn’t. Go to Valvoline Instant Oil Change! Costs a little more but if your on top of your car care they have Groupons at least twice a year. They are amazing, efficient, not rip off artists, and there employees take pride in there profession and really care about there customers!

The services I got was an oil change and alignment my estimated time I was given was 2 hoursI was in and out in 45 minutes very satisfied customer

Made an appointment online, for an oil change,, got an email back saying if your requested appointment becomes unavailable we will contact you, went in for my scheduled appointment, they said they couldnt take me, the online was just a request for an appointment, they were booked until Friday (its Tuesday), last time I went there, they tried to charge me an exorbitant amount, to recharge my battery, looks like Im going to be finding a new place to go from now on

I scheduled an appointment to fix my brakes. When I showed up, they didn’t have anyone who could do the job and asked me to come back another day to reschedule . They eventually did my brakes, but used the wrong tools. Brakes started to squeak like never before and so I brought it to another Firestone location and they said whoever fixed it, did it incorrectly. Will NEVER go back to this place again.

Had two tires installed. They are nice and quiet. They finished sooner that the estimated time!

Was charged at least 25% more to get snow tires put on that was listed on the invoice as “competitor tires”. Totally a scam to make customers pay more because the tire is not Firestone brand - it is the same amount of work to put a tire on. Completely disappointed with this store as I was charged much more than I have been at any other location for a simple tire changeover.

I do all my own work but I bring all my vehicles here for tires, alignments etc. They do a good job and the people are friendly. As far as them trying to sell you more service yeah its a chain and they are trained to duo that. Know what you want to have done and tell them to do just that

These guys were so kind a professional! I took my car in for a brake check and they treated me and my car so well. I felt very comfortable in here, and safe. This is a great place to come for routine maintenance on your vehicle.

They were extremely helpful since I decided to take a car to them before I made the decision to purchase it. This location in Cicero NY is a lot further than my Rochester NY location but the car I was looking at was out there. But Firestone still has great quality across the board! Even though they did not service this particular car, since it was a hybrid, they still had a lot of knowledge that helped me make my decision. I feel so comfortable with them and I will continue to go to them for their great customer service and car knowledge expertise.

Reliable but long waite times👌

Amazing service, great prices, fast and efficient! Love my snow tires!

I had a wonderful time. They were curious and pleasant. I sit in the waiting area with no problem. Waiting for my car was in the waiting place was great. Love them.

What a rip off....never take your car to Firestone

Good prices and service, but bad customer service. I spoke with 3 people about a brake job that said they could have my car back to me by noon after having it before they opened that day. It wasnt done until 6, they didnt look at it till noon. Auto services need to stop scheduling appointments if they cant adhere to them.

Spent over $3000 on new truck an jeep tires best tire an service

Been going here for service for a number of years and always have had good service experience. Friendly and helpful staff. They know me by name every time I have gone there to get my car or van serviced. They have done me right every time I have gone to them. They always explain what they did to your vehicle in detail. My vehicles have always been repaired right the first time and they never have pressured me to have work done on my vehicle that was not needed.

I got great complete service here. I called about buying a new tire because I got a flat. Instead of just trying to sell me a new tire they offered to fix the flat at a significantly lower rate. I will be bringing my business back here.Amazing service if you are reading this thinking about going to fireside I strongly recommend it.

Service was timely and courteous. We will definitely be bringing our vehicle back to Firestone! 😃

Had to get my front tires replaced. They got me in quick and the price was good. Only real complaint was that it took a little longer than they quoted me but thats to be expected.

Stay away from this place. I should have left when I noticed an irate customer asking for a manager. I dropped off two tires and rims for new tires. Bought good tires with road hazard. The balancing was done so poorly I returned and asked that they redo. The tech (the same who did the tires the first time) said there good it’s my car. I brought the car to a mechanic who added 3 oz (a considerable amount) to one tire. I’m bringing the other back for rebalance where I will insist on watching the process. They either have a bad machine or bad technicians. My guess is both.

Very bad attention. and the work done did not work because I changed the tires of my car and I was left with a light on the panel where the air pressure of the tires did not show. When asking why.? They told me that to remove the light I had to change the tps sensors and that cost me a lot of money, which was better if I left it, so that was not important. I went to another mechanic and I reset the tps sensors and everything was fine. Poor customer service, especially if you are Hispanic, I noticed that the treatment was different.

Firestone was a great experience. I drove to them on a rim. They were fast and friendly. I didnt even have an appointment. The prices were also very affordable. I would absolutely recommend them!

Excellent customer service. Needed 2 bulbs replaced and told me an hour wait in which took almost 90 min as they needed to go get a bulb. Offered me a discount due to the inconvenience. Will be visiting next issue I have.

Great professionalism, the group of workers appeared knowledgeable and passionate about their duties. Also, I WASNT harassed with a 1,001 recommendations. I vividly remember telling my wife that it was the first time it never happened. Although I appreciate when Im informed about any potential issues. We all know how persistent and down right pessimistic some mechanics can be. Bridgestone is totally different, Id recommend them to anyone.

I have gone to Firestone on Erie Boulevard since 2011. From 2011 to the middle of 2018, service had been good.But from late 2018 to the present, I noticed that scheduled appointments online have not been confirmed, Sunday appointments are inconvenient for state vehicle inspections, and weekday appointments for service can be cancelled without warning.This Firestone used to be much better than this. Unfortunately, the quality of this company has gone downhill.

Made appointment online, got in early, they looked at it right away, my battery was about to go, so I couldnt wait. They did an electrical system check, and all I needed was a new battery. I appreciate the fact they didnt try to sell me an alternator or starter as some other shops might. Great fast service, I would go back there again.

Went in for a simple oil change ended up having to pay a little over 600$ because they found all these things wrong and fixed them without consulting me first. Dont trust them. They are complete scammers.

Found the customer service representative tyler to be extremely helpful and professional. went above and beyond to ensure my visit was too my satisfaction. the prices were fair the mechanics were knowledgeable and i will most definitely be returning here for now on for all my tire needs.

I wouldn’t even give them a 1 star. Striped our lug key and charged us for work they had to do twice, which STILL didn’t fix the problem. Also, they refused to reimburse the cost to have the lug key replaced. I will be stopping down and having a not so friendly conversation about this ordeal. The person on the phone was a dipwad and made no sense. He argued that they only used it on “one tire”, which wouldn’t matter if he used it on 30 damn tires, the point remains. You guys used it last and now it’s striped, whether it was 1 tire or all 4. Made a simple tire replacement an all day project. Find a mechanic that knows what they’re doing. Zero customer service and zero accountability on their sh*t service.

Dave the auto mechanic at this Firestone Complete Auto Care was fantastic. There was a problem on my car for which the cause of the problem was in question Dave helped me to figure out a solution and after he worked on my car the results far surpassed my expectations. I was truly impressed and happy with this Firestone Complete Auto Care and in particular I was treated extremely well by Dave.

Came in with a Ac leakShowed the Tech my video of what the car was doing. He immediately knew what was wrong.Friendly and great customer service.Con: wait time, especially with appt so prepare an 2-3 hour window.

Always come to these guys for quick work

99% of the bad reviews are from customer ignorance. They bring their cars in with missing parts and unacknowledged problems and expect their vehicle returned in factory condition. No one is losing or stealing your valve caps and hub caps, you just had no idea they were missing until your check engine or tpms light came on and all the sudden your walking around your vehicle like your a mechanic noticing every little blemish and imperfection that couldn’t possibly be from your inadequate maintenance habits.

Prompt friendly service with consistent good quality.

Their quote for my brake service was 260$ more than pep boys. Misquoting. Smh

Staff was friendly and knowledgeable!!

We came here for an oil change. They got to work quickly, and the whole process took less time than expected. We were very happy with the experience.

There was a battery light appeared on a dashboard of my 2013 Chrysler town and country so I got an appointment to check Whats the wrong it was yesterday Friday 9/30 I left my van there as they told me and I went home around 3:30 pm they called me and said said we found the wrong it was the terminal and it cost $98 I said is that the light comes from in it and if you replace them anythings be good and no light they said yes I said ok so do it . Around 4:45 pm I went there to see if the van ready. They told me its not ready and still the same broplem still so I asked why they maybe need to replace the alternator and thats cost around $700 !!!! Omg so why you take$98 from the tow ring pole metal even if any check them price no more than $7.00So they took money didnt deserve and didnt fixed what they supposed to fixSo my question is Where the honesty and loyalty in work ?? And is that fair or not?

Everything was great with my first interaction with the front desk guy. Car problems were clearly explained to me . When I came to pick the car up the next day Dave was at the front desk and was unable to clearly answer questions about the bill. He was also very rude when asked to check the car for a specific repair. Hope that the warranty is valid if anything goes wrong. Dave did not give me much confidence in Firestones service.

I have to give just no star if I could.I have one flat tire for my lexus RX350. After I get it done, went home and find out 3 original Lexus valve caps missing, one of them has been replaced with cheap cap. I have original Lexus cap, which are expensive either get it from dealer or Ebay. I checked caps and air pressure before I brought my car to fix, no caps missing before gave my car to them, because it costed me when I lost it before.I went back to the shop. They went to the shop to get 2 Lexus caps and put it back. I still have one caps missing.The manager said they just fixed the flat tire and did not do any thing more than that, and that I complained for nothing. Also he told me my car had missing caps when I brought my car in the shop.I told him that he dishonest, lie and he should know if his employee did not touch other tires, then why are caps missing in his shop? Also I asked him contact Lexus dealer to order the one missing. He denied to do that and still said they did not touch it.I challenged to report this to Corporation and give bad review. He challenged me to report and leave review, without offers an apology.As a manager, he should know his shop have responsibility if customer cars have missing or lost parts during service in his shop. And he should recognize the job were imperfect and offer a apology rather than lie to and chalenge customer.This is not professional. However the way manager lie to customer for value missing parts make me feel they stole my stuffs.Update: the date after, my car showed tire warning light on again. I checked the pressure, one tire at 45 PSI and the tire they fixed at 16 PSI. Lexus recommends the pressure at 30 PSI. I had to make appointment with Goodyear, Goodyear found a slow leak due to aluminum wheel, So Firestone just fixed nail leak, but not slow leak, also overpump pressure up to 45 psi instead 30 psi as manufacturer required.This is first time I try Firestone at Syracuse location. I have service with Firestone in Cicero, Goodyear in Liverpool, and they are all excellent service. Goodyear could check pressure of all my tires and help me find out all slow leaks that I did not know when I have one tire leaked and cover them under warranty.

I know it is a great place to get true tire service.

The first time I went to them, they were good, but the second time they kept my vehicle for over 24 hours because they didn’t get a chance to “fix it” and scammed me out of $670. Besides getting new breaks, nothing was actually fixed. Never again. Oh yeah, DO NOT SIGN UP FOR THEIR CEDIT CARD!!!!

Having a child away at school with car problems can be a headache. They were friendly and accommodating. Great to know they are close!

These guys are awesome! Got a punctured tire early in the afternoon and had a concert to go to, they had my tire fixed in record time! Thank you guys :)

They refuse to look at another shop write up, want to misdiagnosed my vehicle and tell me there was more problems wrong with it than the other place I went to. Dont have corporate number on hand and was very short with answers. Told me i needed to replace my back brakes when they are literally brand new... just a rip off place all in all

I asked the gentleman how long it would be and they were done with our car in less time friendly staff very helpful low rates clean office and bathrooms with a comfortable air conditioned lounge style sitting area with a charging station that fit just about any phone thanks Firestone for making our experience a great one

Marcello and his crew diagnosed the problem with my daughters car very professional and straightforward and honest you have our business as long as were up in SyracuseThanks you

Been there twice. Once to buy tires for my truck, and once to rotate tires on my wifes car. Both were good experiences. The tires including installation and balancing etc. Were better than I could have done by ordering online at Tire Rack and then having them installed elsewhere.

My wheel almost fell off after they didn’t tighten my lug nuts after a tire swap. This caused two studs to break off. They said they would take care of it and it would be done by 7pm. Called and said that it wouldn’t be ready that evening which left me stranded but that they would take care of it. Called the next morning and tried to charge me around $700.... beware. If I could give less than one star... I would.

Im purely disgusted with Firestone! They charged me nearly $1000 and tell me my truck is fixed. So I drive my truck and it sounds worse than before I brought it in! Now they tell me its going to cost an additional $600 in repairs to make it run like it should. Firestone may as well mugged me at gun point. The feeling is the same.

Always want to steal my money. I just want a state inspection. And they told me I need to replace wiper blade. I said I bought new one in the backpack. They only allow to install their product. I just want a simple service. Why always steal my money

They did a work in my water pump and left a screw untied. Coolant started leaking and now my car has heating issues. They dont even have time to diagnose it and wanted to give me an appointment next week. This is an urgent issue and that too because of their mistake. Not going back again.

March 28, 2017So first they tried to sell me service that had just been done elsewhere. I did not fall for it. Then, less than 300 miles after they supposedly did, among other work, a complete oil change, the motor seized during a snow storm (that was fun to be stuck on the shoulder of the interstate in a snowstorm) and had to be towed (more fun trying to get a tow to come out in a snowstorm). When it was evaluated by the shop that it was towed to, they found that the oil pan plug was stripped and so tightly in that they could not budge it. When they finally drilled that plug out, the oil was completely black, and thick; no way fresh top of the line synthetic oil was put into my engine just 300 miles earlier. So, I wonder what else of the $600+ work I was charged for was not done... car is gone, and so is this previously loyal customer.

Great customer service, answered all my questions and service was fast!

They helped me with air in my tire just to keep me moving to the dealership, no charge. Great guys.

Firestone is too pricey. Mechanic took too long to repair my vehicle which caused me to think he didnt know what hes doing. But it turned out ok. Just to friggin pricey.

I called ahead and made an appointment for the same day. When I got there the same person I had talked on the phone with told me that one of the workers didnt show up so they were really backed up. It took over 2 hours to do a basic oil change.

Very professional and quick service. If you need any maintenance or repairsI recommend them highly.

The employees of this Firestone store are honest, courteous and knowledgeable. I highly recommend this store.

Want to get ripped off then take your car here. Dont believe them about lifetime alignments ot warranty on your tires either. They LIE. I had a nail in the tread of my tire no where near the side wall they said they wouldnt fix it. As far as their courtesy check goes they need to ask the customer first if they would like one not just go rummaging through them try to give you a $2,000 bill. This place is pathetic. Stick to your local mechanics for quality work and service.

Made things happen even though I was flat broke. Saved my winter.

Was very flexible with what I could afford to get done, and got my car done in a very timely manner.

Awesome, fast service. Clean waiting room. Honest technicians. What more could I ask for?

The guys are always so nice, and the techs are quick considering the work at hand.

Great and fast services!!Had a flat tire heading back home to Canada and they changed the tire, put back the spare one at its place and even put back all my luggages in the trunk!!

They have great service but DONT LEAVE A CUSTOMERS INSIDE HEAT AT 90° NO MATTER WHAT TEST YOU HAD TO DO ESPECIALLY IF IT WASNT THAT HIGH WHEN YOU ENTERED THE VEHICLE!!!!

This place took my excellent condition 2002 Corvette for a joyride. Instead of driving it to the back and into the garage on their property a tech drove it on the side streets, around the building to the back. The driver stalled the car 3 times and then bottomed it out. When asked, a gentleman up front mentioned they do this with all cars for the NYS inspection. After speaking to a manager I think they realized a partial mistake and refunded me for the Inspection. Im going to leave out the obvious subjective feelings here and simply say this place does not do proper work nor is their employees professional by any means. DO NOT recommend anything about this place or its work to anyone.

These guys are awesome. Went above and beyond. Tyler, Sam, and Rick the mechanic who stayed late to work on my car!

Dave was the best. Took great care of me

Very Nice waiting Area. And Excellent Customer Service

Service was good but the wait for 2 new tires was long

They did my oil change but not before they tried to add almost $500 in other problems that werent needed such as air filters and spark plugs. Be wary when you go there

Worst front end allignment Ive ever had done. Ended up getting a refund, and going to another shop that knew what the hell they were doing.

TOTAL SCAM ARTISTS!! YOU CANT LEAVE THERE WITHOUT PAYING $800.00 +. A simple car inspection turns into a freaking nightmare. They swear every time you go for something small that a few other things need to be done. I was told over a year ago i needed a new battery for 200.00 yet I am still using the original dam battery.Mechanics are incompetent and complete idiots. BEWARE!!!!Nothing is ever fixed right the first time.

Nice and friendly environment.

It was pricey but well worth it

Everything done quick and easy

Todd always takes great care of our cars

They do recommend unnecessary service to customers for an advantage of making more money. This is suck

Is little bit expense but it worth it. They perform outstanding job there

Took 2010 Chevy traverse and for a flat tire they never put my spare tire back Under neath the car They just tossed it in the trunk Thats not full service to me

They took good care of my truck

I asked them to do sometime specific and they tried to upsell me on a service I didnt need.

Super friendly

Had a crate full of tools stolen from my car while my tire was getting replaced.

I took my truck to get brakes they were really nice listen to me show me the parts that were no good on my truck and even fixed my husbands car at closing time

Got scammed 1400 for fixing front axle. not including putting a tire, shaft. They dont give an estimate at very least. I kept paying price that far higher than actual value of my vehicle.

These guys put my snow tires on my car where they belong...on the rear...after another tire store put them on front

Set up an appointment for an inspection. Left after 45 min.

Quick friendly service

This star is because they have a free parking lot ... GOLD DIGGERS!!!

Their inspection is best around

They are good and car specialist