I went to this Midas location to have new tires mounted and balanced. I also had my brakes inspected. I was told my rotors were perfectly fine and brake pads still had approximately 70% life left. I didn’t notice it instantly but after the second day I felt vibration in the steering wheel. My handling on my truck was very jerky and felt like the wheels were going to fall off, so I took my truck back to get the balance looked at. They told me this time that my balance was perfectly fine and that now my brakes were getting stuck. They said that both of my front rotors and brakes needed to be replaced (Almost $500 worth of damage). The guy advised me to get this service done as soon as possible because my truck would not pass a state inspection. Keep in mind, only a week had past since they told me my brakes were perfectly fine. I’m sure anyone can understand my frustration so I decided to pick my truck up and take it some place else. When I showed up, the employees were very rude and unapologetic. The guy working on my truck was very unprofessional and kept making sarcastic comments. I ended up taking my truck to Drivers village in Cicero to get my wheels balanced and a brake inspection. They told me my brakes were fine and that my balance was off. My truck is now driving like brand new. I don’t know if the machine at this Midas location is uncalibrated or if they are simply out to take advantage of their customers. But, one thing is certain, I will be taking my business some place other than Midas and I advise anyone else to do the same.

I brought my car here for for steering fluid leak and check engine light. I told them I would be traveling to Texas and were honest if i should fix the car or not. They were straight up honest whether or not it was worth fixing it up based on my cars condition. I would recommend. The staff is super friendly especially Mr. Shane. He went above and beyond with helping me out. I would recommend to anyone that comes to this location that he is the one to ask for. He is the best and I couldn’t have gotten better care than him! 15/10!

Not that I disliked it. Just that my grade of oil not offered.

Would highly recommend this business. Very fair pricing, knowledgeable service, quick turn around.

The shop and staff are always helpful and honest, however the main reason for this visit.... FREE air for tires! 😁

Quick and accurate Auto Repairs done by skilled mechanics. I love bringing my car to this particular Midas. I always get a reasonably costing repair done right the first time. The mechanics keep you informed every step of the way and definitely give you the option to go ahead with the work or not rather than just diving in. Everything is well explained. Very neat and clean garage area. Very professional staff.

Overall, the gentleman was personable, but he tried to talk me into a cat converter replacement when I didnt need it (giving no other options). Ended up going to Mavis because I couldnt afford that, and they said the problem was the muffler as I had previously thought, and they passed my inspection at 1/10 of the price. Left a sour taste in my mouth, seemed like they didnt want to work with me.

Excellent service, friendly management and technicians. Been going here for almost 9 years, quality service.

Havent had any issues at this place, very prompt when getting oil change.

EXCELLENT SERVICE. Shane, the manager, and the staff were very professional and courteous. I came in for general maintenance. Shane was very helpful and provided great service in a timely manner. The prices are fair and honest. They gave great advice to a non-Syracuse local like me. The shop and waiting area is clean and well maintained. Everything met COVID guidelines. All employees wore their masks. I plan to come back for any and all car services in the future. I will definitely recommend this location to my friends.

Very fast services. Went in to figure out a noise problem under my car, they found the issue and repaired it all in about a hr tops. Great service friendly staff thanks. 😊

Best Staff, Best service....Ive been a customer for 10 years, and counting. 👍

Best service for my truck I have had since my best friend retired as a mechanic. Honest and reliable.

Very professional service, very expensive...

This Midas location is awesome. We went in for a used car inspection for a car we were looking to buy - and we are SO glad we did! Shane even gave us recommendations for other car dealers we could work with in our price range. Friendly, honest, helpful service!

My vehicle needed a variety of repairs. Midas did the repairs at a reasonable cost. Ill definitely be going back

Just wanted to compliment Shane on his professionalism and honesty when it came to my little old Pontiac Vibe. Single women do not always get an honest answer when it comes to car problems. Thank you Shane and the team at Midas in Dewitt, NY !

I took my truck in to get a quote for my exhaust and the employee that was responsible for pulling my truck in not only whipped it backwards out of its parking spot but aggressively proceeded forward to the bay where when parked...revved my engine 3 times. No excuse for that. Lost my business. The assistant manager Shane was very helpful though otherwise

I absolutely love this Midas location! As a young woman who really doesn’t know much about cars, it can be intimidating bringing my car to the shop and hoping I’m not getting taken advantage of. The folks at this Midas have been incredibly honest and reasonable with me time and time again. I appreciate them tremendously, and I trust them to not exaggerate or misrepresent the problems in my car to get more money out of me.

My go to place for oil change. Quick and friendly staff.

I went to Midas with a muffler problem. To have the entire thing replaced he said it could be possibly over $1600. I said no thank you. They ended up welding the brake in the pipe. Which cost considerably less. I truly believe I was OVERCHARGED for the labor as labor charge is a little over $100 an hour. I was charged 3 hours of labor. I’m pretty sure a welding job would take less than an hour. I gave the 2 stars instead of 1 because they were extremely nice and informative. They made you feel comfortable and confident that you came to the right place. I truly like the staff. But not the overcharge. I doubt I will return.

Very professional, helpful and friendly. Excellent service, most highly recommend and endorse. Thank you Midas! 👍😊

10/10 customer service always

Went here to see if they could fix my front cowling that came loose during the storm as I was leaving on a trip. Even with no appt they got it right in, fixed AND topped off the air in my tires. I would definitely go here again. The guys were so nice!

I only went here because of the rave reviews. Instead, I only got swindled. Luckily, I got a second opinion.1. I took the car into get a flat fixed. They completely missed the screw in my tire and charged me to reseal the tire instead. I then had it fixed elsewhere.2. They also tried to charge $1000+ to replace my shocks, which Mavis told me didnt need to be done right now.3. They completely missed what was actually causing trouble with my car - the bearing and side bar.4. Told me they wouldnt validate a coupon i found on their website for their location.I dont normally write reviews, but felt that this was either blatant thievery or just plain incompetence. Having worked in an automotive shop in this past, you need to trust your mechanic. There is nothing to trust here.

I didnt get any work done there exactly but I was broken down 3 hours from home in the parking lot next door and the man I called on the phone was going to come over and help me get my car started just out of kindness. I appreciated it immensely. Got it started on my own but still...

Stopped in close to closing time with no appointment because I found a nail in my tire. The guys there put my spare on so I’d have a way to get home and called the next morning to tell me they could patch the tire. Extremely helpful and friendly staff!!

I had a great experience at this Midas. I booked my appointment online and for some reason it did not appear on their books. They fit me in right away, despite the mixup. The staff was kind, helpful, and professional.

Had a last minute issue with our brakes on a road trip. Jerry handled our case in a very friendly and accommodating manner. If I lived in the area I would certainly be a repeat customer. Professional, outstanding customer service. Highly recommended.

Dropped in on a Saturday midday. These guys were quick and very friendly! The manager seemed beyond excited to welcome a new customer to his shop - always a welcome feeling when you’re dealing with car care.

Excellent service across the board. The staff is very courteous and friendly. Professional and honest! Fair prices. Shane is OUTSTANDING! Have been going to Midas for over 15 yrs. When I leave their shop, I know my vehicle is tip top and safe!

Very nice,and fast working

Excellent customer service. Facility was extremely clean especially the restroom! Price was reasonable. I will be coming back to Midas.

Within the last couple of weeks I have visited Midas. Had my annual inspection and following their suggestion, had my front struts/springs replaced. The fellas were very accommodating and took care of me under estimated time. Thanks guys!!

Needed tires, feel good about my purchase. Excellent staff are a cut above my Subaru dealer service dept. I have oil changed here, too, and never feel manipulated.

I have always gone here since I got my Honda Civic last year. The staff are always honest with me as far as needing certain things done to my car and Shane is always super sweet to me. He’s the reason I keep coming back!

Made appt. They took my car right in. Did a diagnosis on my brake issue and told me the estimate up front. Gave me their professional options. I chose option and they did the repair. Excellent experience and will use them again

I moved to the area a couple years ago, and Ive tried a couple different repair shops. In those shops I didnt feel confident in the repairs suggested, so I googled repair shops nearby, and the Midas in DeWitt had very good reviews so I gave them a shot. I am so glad I did that because half the repairs the other shops said I needed were not needed. Jerry went over the car with me and showed me what needed fixing. Him and his staff were very polite and professional, and now you have a customer for life.

Going to a shop as a young woman that doesn’t know much about cars can be intimidating, but the people at Midas make it easy. They give helpful, friendly service and are honest and fair in the prices they give. They don’t pressure or upcharge. I only get work done on my car here. Additionally, their oil change loyalty program is great, especially if you use synthetic.

They were so friendly went out of their way to get our car fixed when we lost the brakes 2 hours from home. Even drove us to a hotel so we didnt have to get a taxi.

Always a positive experience! Service is provided in a timely fashion. The employees are helpful and always willing to talk you through what is going on with the vehicle. Never had a bad experience here!

Friendly staff that are very helpful and honest! I went here recently for a same day appointment for a battery replacement and oil change. They were open about pricing and worked rather quickly. The guy working up front, Shane, was helpful and very nice. I even got a phone call from them later on after my service to thank me for coming in! Will definitely bring my business back here and recommend to others.

Very courteous and polite. Had to return a second day to get a flat fixed and they took me right back. It is also very clean inside(even the bathroom)

Very Friendly, Helpful and Knowledgeable Staff Who Like To Help Customers Quickly Either In A Time Of Emergency Or With Mundane and Easy Repairs. Willing To Go The Extra Mile To Help A Customer. I Will Definitely Return When Needed And Gladly Give Them My Business!

Bring our car and my daughters car there for all of are vechical maintenance they are very professional and fair priced. They show you exactly what is wrong your car before doing any repairs so you know your not getting ripped off. Highly recommended

Ive had work done there twice now. Jerry Case and his technicians are by far the best Ive seen in Syracuse. Thank you guys!

I had an amazing experience with this team. I made an appointment on relatively short notice that one of my headlights had gone out. Fortunately, I had the correct bulbs in my trunk, but I do not have the knowhow myself to change the bulbs. I checked into my appointment 10 minutes early, but they took me right away, pulled my car into the bay, and were done within 20 minutes! He checked to make sure that the headlight was in fact dead, and then made the swap. The gentleman didnt even charge me for the labor which I am so immensely grateful of. These guys will be my go to any time I have something go wrong with my car while Im at school!

I come here all the time. The service is always fast, and Im never pressured into buying something. The manager Jerry loves his job and I will continue to come back here and tell everyone one else this is the place to get your car fixed!

Long time customer, they have saved me tons of money and do a great job. Jerry is he manager and does an excellent job of explaining tough jobs. He gets along great with he staff and customers.Will be a customer for life.

They are the best! Good staffed and good people . Always looking out for the customers. It’s hard to find good service these days but you guys rock !!!!

Today going in for a brake estimate the techs Dan, Dan & Cliff showed me how bad my brakes really are, 😱OMG 😱I dont know why I waited until I felt the grinding, and in the process they fix a tire that had a screw in it (for free) & showed me how low the tread on the tires are, no wonder why I hydroplane on the highway when it rains 🤦‍♀️. The Assistant manager, Jeff was great too, he made sure I had a coupon to help me out 🤑. The money spent today makes me feel safe to have my family in the the car. These men know their job & they know our life is in their hands (so to speak), the level of professionalism is a great pleasure to see 😁THANKS GUYS YOU ARE THE BEST!!!

Good repair shop. Usually have mechanic Keith do the work on my car as he is very good. Has worked on my cars for many years.

Jerry is always helpful and knowledgeable. Always flexible with scheduling and gets vehicle in and out in a timely manner. I have brought over 30 vehicles there and never had any reason to complain.

Great place for all around car needs.mostly deal with jerry the manager he is always honest and lets you know what needs to be done right then or if you have time on it.the guys are great they have been working together for years which is great. Nice to see the same faces.

Had work done on my exhaust system done recently Fast, professional, and fairly priced.

MULTIPLE TIMES OVER HAVE THIS STAFF CAME THRU, JOTTED DOWN FRIENDS, EXPERTS WITH TOOLS TO GET DONE RIGHT.

Cleanest service station Ive ever seen. QUICK, courteous service

I went in there with a issue with my window and it was about to rain. They took me right away and were so nice and helpful. I am from Rochester and I am so glad i went there and will go there from now on!Thanks for all pf the help Midas!

Everything I take my car there, there is a issue, they are seriously overpriced by a few hundred dollars compared to ANYWHERE ELSE! Its like they find something wrong with your car. Only reason I go is for the oil change quick and cheap. But everything I go I know they will try to sell me some BS service. I take whatever they say and go down the block.

Fantastic service. I took our car in today for brake work and an oil change. The turn around was quick and the staff was very professional. Theyve earned another repeat customer here.

Yesterday my step son took his car to Midas on Erie boulevard for an estimate on his exhaust. It needed from the converter back. 08 Subaru impreza. He also wanted an oil change. They came back with a $1600 bill. It took about an hour for him to call me and figure out that we didnt want the work done. They call him and ask if he made a decision and he says were coming to pick it up. We dont want anything done. They tell him that they already started the oil change. So my step son says fine do the oil. We go pick it up and then take it to Cole right down the street. They looked at the estimate and laughed. Midas charged exactly double the price for every single part on the estimate. Cole added it up and they came back with an estimate of $815 including tax. DO NOT GO TO MIDAS EVER. I would like very much if you see this post to share it. I feel that they saw my son and decided he would be a good victim. There is a reason there are no cars being worked on at Midas. Cole was very busy. I have been going to Cole since my first car in 1985. I suggest you use them too. They are the best price for exhaust in town. The manager said he was going to call them and thank them for the business.

Stopped in and got a guote from the manager for tires. Jerry was very helpful and had lots of knowledge .He didnt pressure me at all. I recommend the store for all vehicle needs

Went in for a tire repair. They had it finished quickly and cheaply. They also told me other things that my car needed, but did not pressure me. Would go here again.

These guys are really nice. Their diagnostics have been right on the money both times this year.They are a bit hard to find as their sign is small, but this makes them a great drop in place.

They inspected my Tesla Model 3. Easy and only $10.

Good location and friendly people

They work with you and keep you well informed

Amazing store and staff! Was in town for a wedding and got a nail in my tire and on Saturday at 5pm these guys repaired my tire when sears, mr tire, and firestone wouldn’t do it. Best of all these guys did it in 20 minutes and no charge! I would give them 10 starts out of 5!! Thank you gentlemen!!

I’ve been coming to this Midas for years and the service keeps getting better. I have a great deal of trust in the integrity of the services this location provides for me

They quoted me a price for tire installation on the phone, and then charged me 20% more than the quote. Bait and switch. Stay away from Shane. He is a cheat!

I was told not to get repairs done there again..that I was being overcharged...this from a relative who is a mechanic...

Customer service is excellent and the level of skill and education provided is second to none. The guys really know their stuff.

Very polite and courteous.In it out fast.

Quick and simple. Fixed it right the 1st time!

Awesome service, fair pricing and expert mechanics. Very comfortable with them taking car of my vehicle.

Very helpful

Awesome group of gentlemen! You should train the boys down at the vw dealership in Fayetteville. Always great service, polite, and above all honest. Great job!!!!Thank You!!!

This is the place I recommend when asked. They know what they are doing and they treat you fairly without any up-selling or other foolishness.

Service is great I did receive coupons but I dont get the regular oil change I use synthetic blend for high mileage so coupons would be great for that

I get everything done to my car here, theyre amazing, loyal, people, that know their stuff here

This was my first visit. I had a very good experience with this location and will occasionally bring my cars here for maintenance.

Went for an inspection, failed it for a tie rod and a wiper blade, wanted $300+ to fix, no thanks, for 40 bucks Ill freeze for a little while and fix myself. Wouldnt recommend this place to anybody. Do yourself a favor and support your local independent shops. Dont let the big chain stores plug you in...

My regular mechanics. This shop gives you honest information and do great work.

Honest and fast

Shane was very helpful and kind.Went above and beyond.

The guys at this shop are always friendly, knowledgeable, and professionalTheir customer service goes above and beyond and they truly care about the safety of their customers.Thanks!

Great job on my car

Great place to get a clear explained car repair, show you the car parts that are needed and dont keep you behind the wall which I thought was great.

Went in to get my entire exhaust system put back on cause it fell off my subaru. they at first said i was looking at a 1,400.00 job cause the whole thing needed to be replaced. My car was loud as hell too when i brought it in too. anyhow then they said maybe like 500.00. then they wound up putting it all together for me for 100.00 somehow and my car is quiet again. so ya pretty cool.

The employees were very nice and kept me informed of the problems with my car.

They were were friendly and efficient—they even offered me coffee while I waited. This was my first time there, and Ill be coming back!

Went to two different Midas and got two different prices for the same thing

Shane assisted with tires and lug nuts ! Thanks🌹

Courteous and quick service.

Great people that know what they are doing, trustworthy

Very friendly staff and very helpful. I will be back for any future repairs.

Customer service very helpful and friendly. I go to Midas for all the time for services for my car

They do a good Job !

Absolutely horrible took 2 hours to perform an oil change snapped a bolt of in my skid plate and managed to loose three other bolts. Very unprofessional!

These guys decided to write all over my car. Never again.