Do NOT go here.. they wanted to replace my whole windshield because a sticky pad came off of the remote sensor behind my rear view mirror. Pic below to explain. and to be honest that wouldnt ever have fixed the problem.. I can not express how incompetent the guy was. I tried to buy the original pads because 3m pads where melting in the heat and coming off.. they where not in the catalog so the first guy told me to talk to the service guys.. this is what the service guys told me instead of fixing it.. and really if they replaced the window they would have to put the sensor back up there.. all I needed was what they would use to put it back up there because Ive tried everything else.. 3m pads indoor and out door. Rear view mirror glue. Jb weld.. all kids of adhesive products.. nothing worked so far.. guess Ill try another service center with someone who knows what they are doing.. Dear Chevy, when you see this I dont think you should fire the guy but maybe you could have him rake the rocks in the driveway thats a job more his speed. Because servicing your product aint it my friend.

Very efficient service. However, they need to work on greeting. On 3 occasions, it took almost 10 minutes for anyone to acknowledge me.

Super nice and attentive. In and out quick but the service I paid for did not fix the problem. I called SA Gilbert to update him. He immediately told me to get my vehicle back in and he would take care of it! 👏🏽👍🏽

Brought my moms vehicle in for a transmission issue. My service advisor Mike Guerrero was the absolute worst. No follow up—I had to constantly call and email him to get an update. A different advisor had to step in and provide updates. When he did answer he hadn’t checked on the vehicle. Service Manager wasn’t helpful either. I told him about my experience and he replied “there are other service advisors; next time just pick another one..)😳…

I had never been there before so I didnt know where the parts department was at!! The guy that helped me was rude then he told me 2 go pay at the window 😒 then she said go back 2 him 2 get your part. 2 many moves for 1 part smh.

My Service rep is Gordon, and Ive been dealing with Classic for 8 years now and every time I take my truck for Service, Gordon and the mechanics go above and beyond of making sure my vehicle is completely Service and up to date with all parts ect. This is the only place my truck gets Service. Be sure to ask for Gordon.

They ARE NOT OPEN UNTIL 8PM regardless of the information provided by google maps. They have had my car 6 days, just to tell me that they cant find anything wrong with it. They couldnt have figured that out 5 days earlier? Made a over an hour days long trip to pickup my car just to have them closed when I show up during the hours posted by google maps. Very irritated at this point.

Jeff is a Great Helper every time.

I have made appointment and just showed up and they always efficient and their projected time is pretty spot on. They always do a great job.

Jeff in service took care of our vehicle,your number 1,thanks jeff

Again they didnt put my wheel cover back on properly and it came off. Suggest they pay to have it replaced.....

I was well pleased with professionalism of the operation. The personnel were very helpful, courteous and friendly and finished my business in a very reasonable time.

I will never buy another car from any other place. They take care of their customers and very involved in the community. Thanks Elyce for all the assistance and keeping in touch even after our purchase.

They did an outstanding job got my oil change tires rotated and front end alignment able outstanding. Also took my wifes car and got her oil changed and tires rotated able took care of us and got us in and out with no hesitation appreciate his knowledge and expertise.

Ive serviced 4 of my vehicles with the service drive at Classic Chevy Sugar Land. Every single time I do, whether its just an oil change or something more, I am in-and-out in no time, my car always gets a wash and vacuum, and the service advisors are ALWAYS on it! Carlos, Drew, Sanchez, Abel, the list goes on! Oh, and Melissa at the front desk is the best... anything you need while youre waiting and shes on it!I dont get my cars serviced anywhere else.

All serviced up till the next time.AAA+

They took care of my oil change quickly and even saw me before my appointment. Great service.

Great service, parts personal was great greated correctly., Eddie Rodriguez was very helpful, an even carried the battery to my car. That is what I call good service, thats the reason I go thier for my parts. Thanks Eddie.

Always great, reliable, and timely service.

Service drive in was empty which to me is not a good sign. It took several minutes for an Advisor to come out of the glass office, and I felt as if I was interrupting a nap, because I was treated rather rude and cold. Buying the car from Classic was a fun experience, but stay away from the Service side, go elsewhere.

Gordon is a great service rep.

Very very bad experience with the service department. They bring back your car late and dirty. The technicians enter in your car with dirty shoes you will see alot of dirt inside your car

Excellent communications and service. They knew exactly what I needed.

Nicest Dealership that Ive ever been to.

Needed a part. Went to the shop. Asked for the part. They gave me the part. I paid for the part. I left with the part. Everything I expect from a service center. Just perfect. No interrogations on what I need it for, no what are you doing, just give me the part number so I can give you the part. And whats even better, they have the parts!

Friendly helpful and prompt

Wait was three hour with nobody give me any update I had to go ask. And still wait another hour before my car was ready again I had to go ask if my car was ready and didnt get any paper worked on my car what they had done. And the coffee was sitting there four 2hr empty without anybody make new coffee.

If you absolutely must visit the parts department, make sure you speak to anyone BUT Eddie, the complete and utter lack of customer service skills was apparent.Eddie should consider retirement

Very Expensive

Very courtesy an very helpful.

Very nice and extremely helpful.

Wastes your time. Lie to get you in the door with no regards to your time. Told me repeatedly that a car was available, drove an hour out of my way to come get it. In reality it sold hours earlier. Dont waste your time

This manager named Drew is a very rude person. Doesnt deserve to be a manager!I always come to do oil change this place.But this guy doesnt care about the customers at all. VERY UNPROFESSIONAL!

Very good service. Highly recommend.

Carlos is solid, great communication

Great service, Eric was great

Excellent service

Helpful staff

Fast and efficient...everything explained and on time with appt

Great service Knock a long wait

Great Dealership, with Great Employees...

Bad customer service.

Bad scheduling. Waited for 2 hour for simple coolant change and tire rotation (scheduled maintenance with appointment) and Im still waiting.Either they over booked or simply incompetent.Performed unnecessary service on my EV and told me its on maintenance schedule while its not. Total lack of honesty and integrity. Service manager wouldnt call me after I left messageWhats shocking even more shocking was that adviser initially suggested a whole list maintenance items for a regular car, totally irrelevant to my EV. That simply means she didnt even try to open her desktop app to pinpoint my car and the required service items attached to my car. Its like a doctor started performing surgery without reading patients medical record.

No pressure car dealership helpful in every way

They have the best service advisor Mike Guerrero that really cares about his customers.

Great service

Ive taken my cars here for many years for service and repair. I have always been well taken care of. Justin and Harry are wonderful!!! I highly recommend them.

20 years of Chevy ownership and this place has BY FAR the WORST service department I have ever dealt with.

Super fast service !!!

Great service in the shop. Quickly changed my oil and back on the road.

Fast, friendly service and nice waiting room and repairs are finished as expected.

They said they would install 4 washers that I supplied in the front suspension under warranty when I dropped it off. Changed their mind and charged me $150 when I picked it up. Be aware of bait and switch, fraudulent practices at Classic Chevy Sugar Land.

Affordable price

Great service department. Organized and friendly, helpful and dont try to sell you things you dont really need.

Service is never consistent. One time I had great service, another time a poor experience. It makes me rethink about buying another vehicle here.

My car was dead and towed to the dealership for a battery change and oil change.They charged me $458 labor because the car couldnt start on top of the other charges. Total $1062. Im done servicing my car from them and wont be buying another car with them again.

Having a power steering problem due to the recall. It had happened before. The dealership charged me 800 bucks for a new battery and new terminals. Saying the problem was the battery and the wires. ABEL asked me to come in Monday morning he would have everything ready to go I have been sitting in the service department now for over 4 hours and the truck has been here since Thursday morning.. Want me to change the gearbox and module 2800 bucks the truck has only 86k miles. They want to deny the problem and not point out the actual recall failure I asked to speak with Mike he ignored me the intire day after he asked me to give him a minute. I guess your pockets determine how they treat people around here.. If i where to drive up in a brand new Corvette im sure they would have found a loaner and properly serviced the car and i saw with my own eyes treating clients differently..

Good parts department car dealers like vultures but they are almost anywhere you go to shop for a car or truck again great parts department

Great Dealership. They know what their Doing and take care of You. I have bought my last 3 Chevys here.

Went in for an oil change tire rotation and point to point inspection was out in 50 minutes. Friendly service.

Bought a 2017 Suburban from them. Sales was great. Service on first oil change very prompt.

Mr. R. Galvan was super

So far so good.

Ashley was excellent, to care of me thank you

Great customer service

Great service!

Carlos is the absolute BEST service advisor EVER. Never dealt with anyone more plesant and helpful at any dealership. Noone in the houston area can compete with his level of service.

My service advisor is awesome. Thanks so much classic Chevrolet

Gotta love Classic Chevrolet but be prepared to wait a little while in the service area. Try to get someone to go with you so you can leave then come back for your vehicle.

Great service!

Nice service. Ask for mike

Good customer service. Excellent service department.

Excellent service. Personable service and Eager to please

Customer service was not that great! Sensed attitude the whole time and they took 2 days to diagnose my car .

Have been going here for years. Good service

Great service, short waiting time.

Very prompt service this time around.

Always take care of my Truck. Very Professional.

My sales advisor rocked!!! Thanks for such a great service experience.

Nice service

Had me waiting to see what i needed and gave a price that was crazy just to let me know why my check engine light is on. Also the price for my off light was high as well.

Good service. Pricing a bit high.

Well I had to wait for 5 to 6 hours for service 😔😔 bad experience hope next time is better

Worst service I ever had!

Great people will go back for Service

Service is SUPER slow. I was told my service would take no more than an hour and a half. 4 hours later I was still waiting.

Second time the car was missing some details you will learn one day, Im not upset Im disappointed.

Great experience

Better place to get your Chevrolet trucks fixed

Good service

Great place

Very Busy place. Just saying

Great place for an oil change

Hand clap to SERVICE TECH MIKE GURERRO

Slow, unorganized, inconsistent and miss simple things such as tire pressure check. That ‘multi point inspection’ is a complete BS!! Disappointing!!!

Prompt service

I had a good and bad experiences with them

One of my favorites

Good and speedy service

Service was amazing