Purchased a vehicle here since have nothing negative to say. Mark Green was very pleasant and had made sure he takes care of us. Keep it up and the reason for the 4 stars due to the day of purchase we were in a time crunch and the closing prices did not go as planned.

Enjoyed the experience you have here when bringing in my car to be servicedNathan is a great service agent here at Lexus and he keeps you informed on were they are at on the service they are doing

Went to change front driver side headlight and they did that well. The reason they are not getting 5 stars is because on top of changing the headlight I wanted them to look at my car to make sure there wasnt any other maintenance that need to be done. I had not brought this particular car to a shop for almost two years and have not done a tine up in a while. When they called me they said there was nothing else wrong with the car. I didnt believe that there wasnt any other maintenance needed. So after I left the dealership took it to another Lexus dealership and they told me I need a few things that needed to be done to the car. I dont believe that Northside ever took the time to look at my car. Im never taking my car there again.Update: after taking my car to Sterling McCall Lexus on the Southwest side, which is a bit of a drive from Spring. They were able to fix my car. They did the tune up needed and also changed the cv joints that were causing my car to shake. I was in and out in a few minutes they provided me a loaner and were very professional. A bit of a drive but it was worth it.

Excellent service. What you expect from a Lexus dealer. Great job Kyle Galindo 👏.

Biggest, nicest, and cleanest place in Houston. The service manager theres really nice, knowledgeable, and understanding. Shes the best customer service to resolved any issues fast and get my vehicle back in a timely manner. I really appreciate it. Thank you very much again.

The staff are very professional. Service is excellent and detailed

Everything was done in a timely manner.

The Service is first class, they will try and suceed in helping at all costs. I went with a problem and they came out with a solution. Then offered to help if I needed motre help! Good people! I have come to trust them a lot 8n a short while!

Amazing first time Ive got to go as a Lexus owner and have my car maintenance and they insisted on a rental car. Which made sense with the cove at going on that I could just go home and wait. Im very grateful that I got a Lexus

Great selection and friendly service!

They take great care of you.

So cool. High level dealership with a local feel.

Nice folks, very polite, promptly meet you upon arrival, wore masks (unfortunately necessary, and honorable of them to abide) and the place is actually pretty! Nice new digs.

Service and sales is always great 👍

Northside Lexus has OUTSTANDING customer service! All of the service advisors we’ve had, have been wonderful (especially Aniekan!) We will remain loyal to Lexus because of this!

Great customer service

Worse customer service. They are so friendly when you want to buy a car. But that is where it stops. You looked and talked down at. They dented my car during my 15k service and are refusing to take responsability for it.

Great service!

Great service, as always.

My dash board was severly cracked and I called their office and talk to a really sweet receptionist. She was very patient with me and managed to set me up an appointment the very same day and also warned me that replacing a new dashboard would take 3-4 hours and is best if I had someone to pick me up and drop me back when they were done. Unfortunately I didnt have a ride so I just decided to wait it out at their waiting area, which is clean and they have snacks, drinks, a TV, and lots of magazines. About 3 hours in the worker checks up on me making sure Im okay and all and kinda giving me updates on my car. Around the estimated time my car would be done the worker came in to tell me the dash was fixed but my radio wasnt working and they would have to take the dashboard off to check where the problem was and he wasnt sure how long it would take. He offered to get me a uber driver to send me home for the night and get another uber to take me back in the morning but I personally dont trust uber. I called my boyfriend to see if he could pick me up and to my rescue he said yes and would take about 35 minutes to get to me. I started my waiting again, about 15 mins in my wait the guy working there comes up to me and tells me they fixed the problem and if I wanted to skip the free wash (takes about 15 mins). I decided I waited this long I can wait another 15 mins for a free wash, to which he said he would also put in a free tank of gas for me. Their customer service is top notch!!!

Great service!

Professional services