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Northside Lexus
24222 Interstate 45 N, Spring, TX 77386, United States
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Northside Lexus
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L
Review №1

We love our new to us Lexus RX350 from Northside Lexus. We looked at several other closer dealers, but chose to return to Northside, which is an hour from our home. From the moment we met Luis Ortega, he was attentive, thorough, and trustworthy. He continued to follow up with us asking if we had any questions. He walked us through the entire process! If you are looking for a non pushy, well educated Lexus salesman, Luis is your guy! He was just so nice and patient with all of our questions and concerns. Highly recommend Luis and Northside Lexus!

Al
Review №2

After my first service I feel like I can leave a review. I first bought my Es350 a couple months ago. My sales person was Jason Yeomans. He was very patient with me not only did he have to deal with me once, but twice. The first time he gave me an offer that was hard to resist. The only reason I walked was because I didn’t like the color of that particular es350. Jason didn’t pressure me into a sale. That’s why I came back a second time when I saw an es350 I liked in color. Now to the service part. I arrived for my scheduled maintenance service and they informed me it would be about 1:30hr wait. They took exactly that time. Which was very convenient since I had a busy morning that day. I was in and out and was happy with the service. Everyone I saw was very friendly and helpful.

Cy
Review №3

First time shopping for a Lexus and Rex and Marcus just made it so easy. Rex got me outfitted with exactly what I was looking for. Marcus took care of handling the finance and got me out quickly.

Al
Review №4

It was a wonderful experience purchasing my new ES350 from Ashley Nguyen and completing our financing with Caleb Vario. Both provided the highest customer service Ive ever experienced at a car dealership. This made the entire buying process delightful and a pleasure rather than being a chore as most dealers like to make it. I will certainly return to Northside Lexus for future purchases because of my experience. Their service policy also goes beyond the Lexus basics and will save quite a bit of money in my service and maintenance needs. Thanks again to Ashley, Caleb, and Northside for making it a wonderful day and a wonderful purchase experience!

Va
Review №5

Very helpful and efficient. The salesperson was honest and easy to work with. The actual purchase took hardly any time at all. I was prepared to spend an hour just picking up my new Lexus 450H, but I was just in and out. Loved it! I would definitely make the drive to Northside Lexus again for a new car.

TA
Review №6

Micheal Featherstone was amazing ! Best feature was his straightforward honest approach to my questions and needs! I asked for him to give it to me straight and he did just that! After purchase he patiently helped us set my new Lexus to my preferences! He was everything a good salesman should be! Strongly recommend not only Northside Lexus but Micheal as well! Very happy Mary Kay Lady !

A
Review №7

This was by far the BEST car buying experience I have ever had! Im no stranger to the Lexus experience, but Northside Lexus is by far the best Lexus dealership in the Houston area. Everyone e involved from the chat service, to the salesman (Eric) that emailed my husband at 5 AM the next morning, to the finance department (Erica) was seemless!! Im a loyal Lexus brand owner but now Im a Northside Lexus loyal customer!!!!

Ma
Review №8

I love Northside Lexus! I went to another dealership and they could not hold a candle to the staff at Northside Lexus. The staff was great. Super helpful and not pushy at all. Luis Ortega was fantastic! I was happy I was able to buy my first car at this amazing place. I would recommend this place 100%! Thanks Luis for being so wonderful!

T
Review №9

The paperwork process is efficient. No more wasting hours at a dealership once you make your final decision to purchase.

Je
Review №10

Excellent experience with Eddie & Hector! Looked for a used car for weeks and every dealer we went to tried to slam us with thousands in fees but Northside Lexus was a breath of fresh air! Got a great deal, no crazy dealer fees, and great customer service. Theseguys are honest and actually care about the customer!

Da
Review №11

I had a good experience at Northside Lexus. I walked in, picked the car and left with the vehicle. I would do business again as well as recommend this dealership.

Ka
Review №12

I had the best car buying experience at Northside Lexus! I drove from Louisiana to purchase a RX 350 F sport from Ashley N. She was easy to communicate with via phone and email, straightforward and a joy to work with! She set me up with a technology appointment with David right after I purchased the vehicle to walk me through all the new features and he did an excellent job! I cannot say enough good things about this dealership, and Ashley and David. Literally the best experience and worth the drive! I will be back for my next vehicle.

Br
Review №13

Overall, one of the best car buying experiences ever. Don Ansley was fantastic to work with. He is super knowledgeable, patient, and really cares that his customers get into the right vehicle. After picking a car, it was ready at the promised time and getting through the finance office to do paperwork only took 5 minutes...not the hours of waiting and high-pressured sales in many dealers F&I offices. I would highly recommend Northside Lexus. This is my 2nd Lexus from them and will certainly not be my last.

Ma
Review №14

Top notch in all areas- sales, service, and tech support. Would recommend to any customer in the Houston area.

Ru
Review №15

Weve never been more happier with a car dealership than we are with Northside Lexus. Our salesman Nick Markakis was knowledgeable & polite. He made the experience quick & painless, & we got exactly what we wanted for the price we wanted. We will highly recommend them to our friends & family.

Ge
Review №16

Easy purchase experience. Exceeded my expectation and extremely professional!Thanks Randy Convert!

To
Review №17

Pleasant experience from beginning to end. My salesman Don was perfect.

Ri
Review №18

My wife and I had a very excellent and pleasant experience purchasing a new Lexus NX300 from Northside Lexus.

Ca
Review №19

Really great experience buying a new LS500. We knew exactly what we wanted (colors, feature level) and they found that car coming in on the next shipment. They did an excellent job preparing window tint and Car Butler shine. They arranged an excellent orientation to the features. And the price was fair. Big thanks to David Trice and Nick Macrakis!!

Ca
Review №20

Great customer service as always. Eric didnt waste time giving me the run around and worked quickly which I can appreciate. Keep up the great work!

Do
Review №21

Ashley Nguyen did a great job making the buying process hassle-free. I was in and out of the dealer in less than an hour

Ga
Review №22

My experience with Northside Lexus was mixed. This was the third car purchased from this dealership. Previous experiences were very good. On this occasion, our sales representative had a combative attitude, that bordered on being rude, with my wife. We were very surprised that Lexus would allow this behavior. The finance representative intervened and we were able to complete the purchase. However, I will seriously consider a different dealership or possibly a different make of vehicle for our next purchase.

Da
Review №23

While I normally have five star service at Northside Lexus this visit was a different experience and I am quite disappointed. How did this visit compare to others?1. This visit I purchased my car from a lease2. This visit it was obvious they could not get me in and out fast enough with both the sales and finance department.3. This visit I asked for a quick wash on the outside before I pulled off the lot and was told to go ask the service department. I did as instructed and they had not a clue what to do and told me to go back to sales. I just bought a car and a wash is out of the question?4. This visit I left feeling disappointed and couldnt believe I just had that fast food experience at Northside Lexus5. Received a response and it states if I would like to speak further to reach out to them. Isnt it usually the supplier who reaches out to the customer/client? Let me get this straight, customer service was lacking and they will address it with the team, and if I want to reach out to them and speak further???? And they wonder why this experience wasnt decent. Not even a phone call to discuss the issue, but hurry up and respond to the bad review. Again, not the experience I have ever had with Northside Lexus before....ever.

Sa
Review №24

Oh my God. Mr. Hankins was awesome. So professional. He offered different options. He listened to me. I did not even tell him my okay price and we walked out of the dealership happy. He went above and beyond.

lo
Review №25

I visited the north side location for an oil change. I put 40$ in my middle console thinking no one would need to go in there and that it was safe. When they tell you to remove all your valuables PLEASE DO SO or dont come with any valuables at all. Someone who was in contact (which could’ve been anyone from who serviced it to who washed it) with my vehicle reached into my middle console and stole my money. YES I AM SURE I put it there because I put it in there just prior to coming here. This was my first stop for the day and I know what I did with MY money. The service manager was very nice and understanding so this is not a review on how the situation was handled at all it was dealt with accordingly, this is a review on how someone who was in contact with my vehicle opened my middle console and took money that was not theirs. This is an experience that happened here and it’s not right. The staff that I personally encountered, very nice people, however it does not justify what happened here.

Ma
Review №26

The salesperson was attentive and offered a variety of lease and purchase options from which to choose. I particularly appreciated his listening attentively to my needs and goals and assisting me in finding the right plan for me. I am enjoying my new Lexus.

Le
Review №27

I had an over all pleasant experience at Northside Lexus. Our sales man Rex Bomar was very knowledgeable. I will definitely refer him to anyone who is looking to buy a new vehicle.

Ca
Review №28

This is definitely the BEST top-notch dealership in Houston. From the sales person Jared States to the finance guy Doug Gilmer. We were treated with the up most respect. We felt very special and important by each and every person. From the smiles and the hello to can we help you from the beginning to the very end!! Jarrett States our TOP Notch Sales Professional was very knowledgeable about the car inside and out and took the time to explain every detail of our new car! Our finance guy Doug Gilmer made sure we felt very comfortable with the signing of our papers and made sure that he explained each and every detail of the papers we were signing as well !! We truly had a pleasant experience at Northside Lexus!! I must say everybody at this dealership was very professional and the dealership was very clean & very inviting! We will definitely recommend Northside Lexus to all our family and friends! If I could give this dealership 10+ stars I would definitely do it! You blew every other dealership in Houston out of the park! MOST DEFINITELY the BEST dealership in Houston Texas!Thank you ALL !

Da
Review №29

First this is probably the most beautiful dealership I have ever seen.Nick ina sales was awesome and got me the car I wanted and I am very happy.Marcus in finance was also great in getting the best deal for me.I highly recommend this team.

Ti
Review №30

Chase was our sales rep, and he was exceptional! His knowledge about the cars and the Sales process were unparalleled. It was truly nice to have an honest opinion instead trying to make the sale at all costs! In the end, I felt like we got the most value for the buck.

Me
Review №31

Great experience with sales person Jesse Busboom. He was patient and kind.The only component I take issue with is the amount of time it took to complete the paperwork because someone was out that day. It happens and is understandable. It just made for a long day. By the way, I love my beautiful, new LC 500! Well done over all!

1b
Review №32

On this past Memorial Day, I had the pleasure of purchasing a car at this dealership. The gentleman that waited on me was Rex; and I received excellent service while I was there. In fact everyone at this dealership were extremely nice. This is the place to go for not just cars but, to be among caring people.

Jo
Review №33

Very easy buying experience. David Trice and his team do a great job. Brent Penn in finance was very professional and low pressure.

Da
Review №34

Mr. Luis Alberto, the Service Consultant is a great person. You can tell his parents raised him to an upstanding individual. Mr. Alberto treats everyone with respect and is most likely unmatched when it comes to his customer service, he treats you like family. Ill continue to service both of my vehicles for as long as I have them. Thanks Mr. Alberto

Al
Review №35

Luis Ortega is an Awesome salesman; very professional. Never was he pushing or difficult to work with. I’m looking forward to my next visit.Thank you Luis for a wonderful experience,Al

Da
Review №36

Nice dealership! Very fancy. Not many NEW cars in stock ! But most dealerships are low in inventory!

Ra
Review №37

Great service, no hassling and fair pricing. Bought a used vehicle and almost a year later, its still doing great. They do above and beyond to set them apart.

Mi
Review №38

Great dealership. I get my vehicle serviced there. Kyle is very friendly and great to work with.

Al
Review №39

Very welcoming and fantastic experience purchasing my vehicle. Want to thank Herb especially for the nothing less than great experience and all the friendly and knowledgeable staff👍👍

Je
Review №40

I came to the dealership only to test drive and end up buying a vehicle. Customer service was excellent. Chase Fisher was attentive and did an great job allowing me to make a decision without pressure.

Ar
Review №41

I have not had a bad encounter with any Lexus dealerships. However, Northside has separated themselves from the pack. 5 star customer service and products. Thanks again!!

La
Review №42

Our sales person was very helpful and finance person was exceptional. Over all we were very happy with our new purchase, and we would encourage anyone to give Northside Lexus the opportunity to assist them with their next purchase of a new or used vehicle!!

Jo
Review №43

Courteous, kind, respectful, held doors, helped entertain the kids, coffee actually tasted good and the sales rep no BS. Herb made me want to come back. Worked a deal as spoken about over the phone and pushed it through. And the finance guy was cool too. Took a while but there are only 4 finance reps.

Da
Review №44

John Hankins and Wes White took excellent care of me when I drove all the way from Austin to purchase a 2019 l-certified GX 460. Driving from Austin to Houston (and back!) in one Saturday afternoon really meant it was important to be taken care of quickly and professionally. In about two hours, we were able to accomplish a trade in and the purchase the exact GX that I made the drive for. Thank you both!Photo caption: My new GX being put through the paces at White Sands, New Mexico.

Za
Review №45

I upgraded my lexus and Rex was great! He was very patient and accommodating and I valued his knowledge of the different models and appreciated his tips for future road trips. I never felt pressured and it was an easy and exciting purchase. I love my new ride!

Ko
Review №46

I arrived maybe 30 minutes early for an appointment, but the team got me in, no problem! They took my car in to fix a recall with no hoops to jump though. Luis made this especially quick and easy and got me into a loaner car in no time! Everyone was extremely pleasant and I’d be happy to make a trip back, thank you!!

Te
Review №47

Extremely pleased with the whole car-buying experience which can be a unpleasant. Northside is very professional in every way. Primary reason for our satisfaction was our Sales Rep, Jared States. He was friendly, knowledgeable, positive disposition, and very eager to go out of his way to help us (without being pushy at all). Every request we made was met with a smile and a can-do attitude despite his having to run all over the lot to find cars for us. A very fine young man! And we love our new car; thanks, Jared!

Jo
Review №48

UPDATE! I did speak with Tyler and he did agree to fix the A/C problem which was great and we appreciated it. We are now on the hook for the brakes and rotors, but we are happy they did fix a big ticketed item for us.BUYER BEWARE!!!!!Purchased a used car from here. Rex was my salesman. The sale of the vehicle was painless. However after 2 weeks of having the car the passenger A/C starting blowing hot. I took the car to two different auto shops and both places told me I have to replace the actuator it was bad. Cost to repair $1,100. I was also told by both shops that I needed new brakes and rotors. Both shops also stated there is no way the dealership didn’t see some of these issues when they did there inspection. So I called Rex to see if their service shop could do something about this, seeing as though I didn’t have the car very long. I was told per Rex that he had personally driven the car and there was no issue.This isn’t my first rodeo with purchasing a used vehicle. I have in the past had an issue shortly after purchasing a used vehicle and the dealership fixed the problem. I am fully aware of the lemon law. Although Rex tried to tell me it was only for new vehicles. I’d suggest the dealership have their sales people brush up on the lemon law definition.So basically I now stuck with a vehicle that isn’t even 30 days old and I now have to come out of my pocket over $1,500 to fixed it because Rex refused to fix it. Just please do yourself a favor and go somewheres else. I’m now understanding why people choose Carvana and place like that. You don’t have to deal with a shady salesman.

Ad
Review №49

Most hassle free and easy car purchase ever. Bobby Bosley at Northside Lexus answered all my questions and was the only sales associate in Houston that took the time to answer all my questions. He was very patient with me and helped me feel comfortable purchasing my first car in over 8-10 years. I would recommend him to anyone! He is amazing and I love my new Lexus! Any new Lexus purchase will be with him for sure! He helped me get the process started before even going to the dealershipwhich saved me time and made the most sense during these times where I didn’t want to spend lots of time at the dealership. I’ve never purchased a car so quickly and hassle free! I left with the car that I was looking for. I’ve never been so happy with a car purchase! Wasn’t the typical car purchase! Thank you Bobby!!

Ro
Review №50

Micheal Featherstone was Amazing!! He was friendly, welcoming and attentive. He was also assuring and made the process easy. I thank God for him

DI
Review №51

Erica was the absolute best! I told her what I was looking for - she had them pulled up ready for me to test drive. She was so professional and knowledgeable. This was the absolute best and the most stress free experience I have ever had purchasing an automobile. Erica made it so smooth and easy. I highly recommend her. What a great representative for Northside Lexus.

Ja
Review №52

Don Ansley was very professional, helpful and efficient. I am very happy with my purchase and the bottom-line price I paid, including the trade-in offer for my 2007 4Runner. I would highly recommend Don and the entire dealership.

CS
Review №53

Just want to thank Luis Ortega for helping me and my wife purchase a vehicle and get a good price on our previous vehicle. He was extremely professional and extremely patient with us very kind offered us drinks etc and was very kind to our son as well . Would definitely recommend our friends and family to visit this location and ask for Luis .Gracias Hermano por ayudarnos.

Ja
Review №54

We had a wonderful experience when purchasing our Lexus RX350 from Northside Lexus. Our salesman, Larry Kidd, was excellent to deal with and very low pressure and understanding of our needs and desires in purchasing the vehicle. This is our 4th Lexus vehicle, and we have always been thrilled with the quality and reliability of Lexus vehicles.

Ta
Review №55

I purchased Certified Used Lexus from Northside Lexus. Ashley made everything easier for me. She was very helpful and provided me all the information I needed. I bought cars from other dealerships before this was the quickest and smoothest transaction ever. Thank you very much. I will be back again. I highly recommended.

Gr
Review №56

Jared Postma is very professional and was easy to work with. We had a great experience at the dealership.

Ma
Review №57

We continually go back to Northside Lexus to lease our vehicles. Our salesman, Don Holifield always takes great care of us! I highly recommend Northside Lexus to anyone seeking to purchase or lease a vehicle!!

Do
Review №58

Eric Fuller did an excellent job as always. Kind, prompt, and thorough. We are very happy with our purchase!

Gh
Review №59

Family and friends know the name and tel number of Mr. Rex Bomar who made it easy for me buy a RX and a NX. Driving 50 plus miles is worth th time spent when one knows that one would treated with respect AND one will walk away with most reasonable price for the vehicle AND the dealership will make a profit from the sale.

Ne
Review №60

Excellent service as always. Northside Lexus knows how to treat their customers right. The new location is amazing. Thanks Rex Bomar!

Au
Review №61

My husband and I purchased a Lexus RX 350 from Mr. Needham Shotwell at Northside Lexus this is our second purchase from him if you want a very professional and caring salesman I would highly recommend him this was the best experience we have ever had purchasing a vehicle always available and return our calls same day. Thanks again Mr. Needham Shotwell.

Su
Review №62

INTEGRITYI had the pleasure of buying a used car from Northside Lexus. One of the reasons you buy a used car from a dealer versus a small reseller is because a dealer can bring so many assets to bear. Northside Lexus has a very talented team and made sure I had a good purchasing experience, even when they didn’t have to. I truly appreciate their integrity and their focus on customer satisfaction. They truly put the customer first.I highly recommend Northside Lexus. Good people, great leadership, and a great dealership.

Ji
Review №63

My wife and I recently purchased a 2021 Lexus GX-460 at Northside Lexus. From the first time we entered the Dealership to subsequently driving out in a new vehicle the staff were friendly and accommodating.Our Sales Consultant, Ashley Nguyen, was exceptional. She exceeded our expectations in ensuring that our experience was pleasant. All our questions were promptly answered and she topped it off with great suggestions. It was clear that she was invested in providing great customer service.Kudos to Caleb Vario, Financial Services Manager, and John Breaux, Lexus Delivery Specialist for jobs well done.If you’re looking for great vehicles and great service, I suggest you visit Northside Lexus.

Sh
Review №64

Our experience at Northside was like none other. The staff were professional and courteous. Our sale representative Ms. Erica was Outstanding, she was very patient and attentive to our wants and needs and not one time did she frown. She was very professional and walked us through the whole Lexus experience. We new very little about Lexus due to only owning Toyota vehicles, but our salesperson (Erica) made the transition so smooth. My husband as well as I was very impressed with the staff not to mention in closing Mr. Marcus Atkins who worked tirelessly with us and ensured we were taken care of. I understand as a consumer Lexus should be happy individuals are purchasing vehicles but I think different, your establishment two of the best employees we have ever seen or came in contact with especially during these trying and testing times. In closing if I 10 stars your establishment you would get them. Thanks for making our transition so smooth and pleasant.The Lacys

Fe
Review №65

Northside Lexus service is great. Highly recommend this dealership. They make sure you are well taken care of. Thank you Dorothy and Pat for your great customer service.

Ke
Review №66

Exceptional service which made me feel very welcome to the lexus family.

Lu
Review №67

I have been dealing with Felipe Lozano in the body shop - I am a paralegal for Gomez Law Firm and we have a mutual client, Felipe has been so prompt in returning my calls and answer my questions regarding the repairs of my clients vehicle. Outstanding customer Service! Thank you Felipe.

Ry
Review №68

Five star service department. Johnnie Torres was super friendly and got us all set up promptly.After experiences with other service departments, this does not go unnoticed! Thank you NSL!

Th
Review №69

The Asian love Toyota (lexus ), but northside Lexus bodyshop wasnt welcome Asian here .

So
Review №70

If youre looking for a new car. Im telling you now go to Eddie Washington at Northside Lexus. . He is the man. Seriously I went in to look for a new car for myself. He found me a car, I test drove it, and he got me a great deal and I walked out in less than a hour. He knows what is he doing. Hes been doing it for a long time so he doesnt waste time and hell get you a great deal. Trust me. You wont be disappointedI highly recommend him. Hes very responsive too. I text me and he responds very quickly and he was very polite to my mother. All around great guy. You wont be disappointed. 🎉🎉🎉🙏🎊🎊🎊

Ha
Review №71

They have a nice inventory, and Mr Rex Bomar was able to get the price down to meet my budget. Very good deal, the car is excellent and very clean. I would go here for my next car.

Ni
Review №72

I had the best experience at Northside Lexus! Ashley was very welcoming, helpful and understanding! Nathan, the tech guy is brilliant with teaching all the new technology. Overall the team out there were nothing short of Amazing!

Ti
Review №73

Bobby Bosley was our Salesman. He was extremely knowledgeable and professional throughout the entire experience. All of the other associates at Northside Lexus were just as professional and knowledgeable throughout the entire process. We are happy we chose northside Lexus for our vehicle purchase experience

Ge
Review №74

We had searched for inventory online. Showed up to see and test drive the ones that peaked our interest. Larry Kidd was the perfect person to help us. Very patient as we went back and forth from vehicle to vehicle comparing features and prices. What a great experience and we loved the new location too!

Ka
Review №75

This is my second Lexus and it has always been a great and easy experience. I feel like a VIP customer. Eric Fuller reached out to me and explained the promotions going on. Not sure if because I was already a customer but the finance took a total of 15 minutes to complete. Continue with great customer service!

Ma
Review №76

Nick was very knowledgeable and took time to walk us through the dealership. He was quick to discover the model that we were looking for and worked to get a price we were comfortable payingMarcus was incredibly helpful explaining to us the lease option and navigating through the signing process.I do not remember the name of the young lady that explained all of the features of the car to my wife when we were finished but she was awesome.The car was brought to the showroom and displayed with a huge red bow on the top of the car, and pictures taken of her with her new toy.All in all a great experience

Jo
Review №77

Excellent experience! Nathan went out of his way to help us, make us feel comfortable, and get us the car we wanted.

Ro
Review №78

The purchase of the vehicle went flawlessly and I am very happy with the experience.

Li
Review №79

Randy and Caleb were very nice and easy to work with. I will recommend them to any body. We drove from Austin down to Spring and the car was read for us all clean and shiny. My Q7 year old grandson is so happy. It is his first car and I am sure it wont be his last Lexus.

Di
Review №80

Great experience and service from Ashley Nguyen! She was very helpful! Along with Brent & John!

Ab
Review №81

Dorothy Sausley was very kind, courteous, and went above, beyond to make sure I was treated right. I enjoyed my time. Look forward to our business together with Northside.

Do
Review №82

I had a WONDERFUL experience with Northside Lexus. It was quite honestly the best car leasing experience Ive ever had. Ive had many cars and always felt such tension and apprehensive feelings about going to a dealership. Im always worried about buyers remorse or not catching the fine print but here, Im completely HAPPY with my brand new Lexus. The entire process was very clear and they explained everything throughout my entire visit. David Ortiz was my salesman and he was patient, honest, he explained everything I needed to know about the car, he stayed late and even put a pretty red bow on my car when I was done with the paperwork! He went above and beyond to get me into the car I wanted. I HIGHLY recommend this dealership and everyone was so genuine and kind, you can honestly go to anyone but David Ortiz is my guy!

Br
Review №83

Joshua Keough did a fabulous job with our purchase. He did everything he said he would do, going above and beyond what was expected. When I went to pick up the car, I was in and out in less than an hour. Very pleased with both he and Hamilton (finance). I would recommend them to anyone. No playing games and being obscure like Sterling McCall.

Da
Review №84

My experience at Northside Lexus was nothing but wonderful!!!! It has been a long time since I purchased a car, and was dreading going into the dealership! Especially as a single mom, but I was blessed with Eric Fuller to guide me through my car buying process and he made it a breeze! He was professional, responsive, competent, and personable! I didnt have to worry about going through a million cars and getting a headache he did all the work for me! Eric is definitely truly is the best hands down and deserves much recognition and a raise :). He was also very patient with kids! And Caleb Vario in finance put the icing on the cake with walking me through finalizing my purchase. He is also very patient and personable. I appreciated him explaining everything to me, and not making the process time consuming. You wont regret purchasing from Northside Lexus, they are awesome!

D
Review №85

I would rate my buying experience at 4.5 stars but there is not an option for half-star ratings on this platform.I bought a 2021 Lexus IS-350 from Northside Lexus in Spring, TX. They took my money, I took ownership of their car and the keys, and that was it! They sent me on my way without a single bit of Lexus Swag, not even a Lexus gift bag or a Lexus embossed folder for the records of my transaction!Oh well... They blamed it on COVID19 and vendors who cannot deliver these types of marketing materials! I am hopeful that a Care Package will show up in my mailbox in the not so distant future! :-) SMH!!Without consideration of the above I give them a solid 4 star rating, as there was another minor issue which occurred at financing and at the time, I considered it as being petty. Although the issue was eventually rectified without consequence, it caused me to incur an additional 20-30 minutes of unnecessary stress. I do however acquiesce as to why they have this particular liability mechanism in place as a part of their finance process.Overall I am satisfied with this organization and the business acuity which they exhibited. From the Receptionist Professional who received me at the front desk to the Technology Professional who finished out the product delivery, ALL the Team Members embodied the vital qualities of professionalism, product knowledge, attention to detail, and collectively they won my business.I RECOMMEND you to visit and shop with the Professionals at NORTHSIDE LEXUS!P.s. - I got a picture of myself by the car with a Big Red Bow on the roof but I could not keep the bow! 8-)

Ma
Review №86

Excellent service from the sales staff and the financial department. Detailing department needs some work as they missed multiple spots upon cleaning my new car. Overall, great experience and would highly recommend.

St
Review №87

The entire experience was great.......until we made it back home (3hr drive) and the oil light came on.

Ma
Review №88

Our car shopping experience at Northside Lexus was very enjoyable. The whole process was very smooth and painless. The customer service was outstanding. We worked with Nick and he was amazing. He made sure we got exactly what we were looking for and negotiated the best deal for us. It was a great experience overall and we love our new vehicle!

Br
Review №89

Eddie Washington is the best salesmen therr, no hassle and man of his word. Go see him, hell treat you respectful and honestly..

Ju
Review №90

Eric was extremely helpful. We visited another dealership but ultimately we got our from Eric as he helped us like no one else. I highly recommend Lexus North side, and in particular getting your car from Eric.

Mi
Review №91

Great buying experience! John & Tyler went above and beyond to earn & deserve my trust & loyalty! I will buy every car from these two from now on.

Ch
Review №92

It was a pretty good buying experience. Mostly seamless. My only real issue is that the brake pads on the vehicle I bought were in the worst shape Ive ever seen in my life. There was literally no pad left. That could have gotten someone hurt, or worse. I bought used, and they couldnt stress enough the as is part, I get it. But they shouldnt have even let us drive off the lot with the breaks being as bad as they were. Thats just not good business. My wife and baby rode in the vehicle to bring it home.

wa
Review №93

I was greatly please with Rex Starr Bomar and the quick service he gave, as well as the drive of price. I saved 8,000.00. Im very happy and I tell everyone were and who helped me.

Ta
Review №94

Very professional and courteous staff. Our sales rep, Ashley was amazing and extremely helpful.

Te
Review №95

Very nice Lexus dealership. Building maintenance needs some focus. The 1st thing you see when you walk in the main entrance are discolored ceiling tiles from water leaks, probably air conditioning. Puts a damper on the elegant feel of the facility. Terrific people and great assortment of vehicles. I was immediately greeted by the receptionist and promptly addressed by an accommodating sales staff.

Za
Review №96

Bought my car from here 🥳, Victoria is awesome, very nice, helpful, informative and passion .Caleb is really the bomb 💣, explained every item carefully.We are so happy & satisfied with the way they handled this purchase.Definitely going back for another purchase.Thank you so much Victoria, Caleb & john 🌹.

Nh
Review №97

Great experience. Ashley was very helpful and made my car buying experience stress free. Would recommend to anyone

Ri
Review №98

Outstanding customer service and attention to detail. From the facility to the staff, you will experience an elevated level of excellence. We purchased a Lexus yesterday at Northside Lexus in Spring, TX, and we were thrilled to experience the ease and simplicity of the process.

Je
Review №99

Victoria was a fantastic salesperson! My girlfriend and I traded in two vehicles and picked up the RX350 F Sport. We shopped all sorts of dealers for days and days and found that all dealers were hiding numbers or applying a heavy 6-11% market adjustment to MSRP. Not only did we pay MSRP or maybe even less, we did it in a very short period of time with none of the typical salesperson tactics. Even the finance team was great (Thank You Hamilton). If you need a car, go see this dealer. They have plenty of cars and treat you like people.

Da
Review №100

Was a very pleasant experience to deal with Nothside Lexus!

Information
100 Photos
100 Comments
4.6 Rating
  • Address:24222 Interstate 45 N, Spring, TX 77386, United States
  • Site:http://northsidelexus.com/
  • Phone:+1 281-569-3300
Categories
  • Auto body shop
  • Lexus dealer
  • Car accessories store
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Car manufacturer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–7:30PM
  • Thursday:9AM–7:30PM
  • Friday:9AM–7:30PM
  • Saturday:9AM–7:30PM
  • Sunday:9AM–7PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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