We are very pleased with our first experience and purchase with EE. Our salesman was very helpful in listening to us on what our new printer needed to do for us. We looked at the printers that were on the floor and realized none of them met all our needs. The salesman asked us to hold on for a sec while he looked in the back. A few minutes later he came out with the printer that met all our needs!! Then he took it to the counter and checked us out.Thanks,Jim

I’ve never been iElectronics Express. My last time in at Best Buy was pretty underwhelming.My expectations were low.A young guy asked if he could help me & he took me right to the monitors. He explained which would work on my computer.I went to check out & I was out in less than 10 minutes. The other folks there were working too.Impressive place to me.

Great service and information from their staff. We needed a new refrigerator and right now supply is limited everywhere. They showed us options available and gave realistic delivery times for the various options. Delivery was on time and as promised.

The purchase process online was easy quick and simple. The pickup was just as simple. The freezer was in stock, as it stated online, and within 5 minutes my truck was loaded by two employees and I was in my way.

Sales person was very helpful, but store didnt carry the phone screen I needed.

My husband and I just moved in to a new house and were looking for a new front loading LG washer and dryer with pedestals. We went to Lowe’s first who said they had none of it in stock but could get the washer and dryer in 3-6 weeks and would install them but if we wanted the pedestals, they wouldn’t have it to be delivered for 10-12 weeks, then we would have to install the pedestals ourselves because the washer would be too heavy for them to put on top of the pedestals once water was in the washing machine. I then went to Electronic Express and met with Bryan, who is so pleasant to work with! He said he didn’t have the pedestals in stock but did have to washer and dryer and would deliver them in two days and would deliver and install the pedestals for free once they came in. To my surprise, in two days, the washer, dryer, and pedestals were all delivered and it all looks amazing!! So thankful!!

Good place to get computer related items. got 5port unmanaged gigabit switch for 13$. pretty good price. not crowded at all.

Great Experience. My sales person, Brandon was knowledgable and very helpful. the TV I purchased is great.

I purchased a sub and and amp for the sub along with a new stereo and amp for my Mustang. The installer failed to connect the two 8 inch speakers in the door. I took it back and informed him they werent working. I paid to have him replace the stock 6 speakers up front and install a new amp if needed. After two days I got my car back and the door locks no longer worked and neither did the two 8 inch speakers in the doors. I took it apart to find out what he did and he spliced the sub output to the 8 inch speakers. The output is mono and not stereo. Also, he didnt run them through and amp, so the entire system is amped except for the two 8 inch speakers. i was charged every time I had work done and this it the worst service I have ever had with a stereo install.It has been over over 2 months and still no one has contacted me. I tried to get the store to fix my door locks, but they no longer do installs. The Columbia store was supposed to do the work and they have never called me back after several attempts to get the manager to do something. I am left with no choice but to get my car fixed somewhere else and file a lawsuit against this company. Sure would be nice if they would just fix what they broke.

I went to the Electronic Express store earlier today and had a horrible experience with Steve. He was condescending and totally not wanting my service this morning. I had done my homework and ready to make an expensive purchase... I just wanted to know if they had it in stock like their website indicated. Their website said that they had 6 in the store... when I got there... he said they did not. Another man said that that was Electronic Express’s way to get customers to come in... whatever. They did not have what I was asking for but they also did not try to show me what they DID have that was almost identical. This was after Steve kept berating me about the store ID number for the product. Once again Steve... that’s your job to look it up... not mine.I wrote a review.... called Electronic Express Spring Hill and spoke to Henre. They had the other item in stock and would honor the price online and hold it for me. Lade was the first person to greet me (Columbia didn’t do that either AND they were not busy with the exception of the many salespeople trying to look busy). He was super nice and immediately knew what I was referring to when I mentioned the phone call. He began the transaction then Chandler took over Every person was kind, considerate and knowledgeable about these transactions. I truly felt valued as a customer this time.Columbia missed out this time by underestimating the customer. Thank you so much Henre, Lade, and Chandler. I will return because of you.

Didnt have what I needed but the young man helping was super great!!!!!

Although not a problem with the products that we purchased from here, Glenn and his staff have bent over backwards to help us figure out a connectivity problem with a TV and a Blu-Ray player. We have been on the phone and three or four in-store visits and with several fits and starts with the TV manufacturer and our internet provider. With some further suggestions from Glenn and his staff, we believe that we have finally figured out the problem and should be good to go. First rate products, fair prices and outstanding customer service. Thank you Glenn and staff!

In the last two weeks we’ve made a couple of pretty big purchases (within the category) — first an Apple IPad for my mom — making it easier for her to navigate her apps vs the size of her IPhone screen — very helpful staff. Then a week later after discovering a local Big Box Home Improvement store was low or out of stock on a pair of LG Front Loading washer and dryer set — we decided to go back to Electronic Express and try their inventory — bingo — it the jackpot. Helpful staff. Informative without too much sales pressure. We will most likely return here again when considering home theater options.

Perfect size shop- I find some so big that its overwhelming. Employees helpful...answered all my questions about various electronics. Competitive pricing.

Always great customer service...

They never have anything in stock when Im ready to buy, even simple things like an HDMI to VGA adapter.

Got a great deal on our Tv

Very nice staff prefer this store over best buy

Not very organized. Store looked like it was under construction but it was just unfinished display tasks through out the entire store. Staff was attentive but unfocused. Hard to purchase anything from this location in this lazy state.

Had a good sale on some pixel buds. Had them in stock. In and out quick. Thanks!

A great experience while buying my Ibuypower desktop! Knowledgeable employee who helped.

I would like to warn everyone who takes the time to read this review to look somewhere else. It all starts from the top with this company and based on their origins and where they are from you will understand why I’m warning the public to stay the hell out of there. I don’t even know where to start except from the time I walked in. The salesperson was great. Spent several thousand dollars then it went to hell in a hand bag. The warehouse is so unorganized and it’s ran by a man named Leon and he is one that shouldn’t be in a decision making position. He has a horrible attitude and lacks professionalism which if you knew the owners you’d all see that they are no better. Trust me stay away from all Electronic Express stores there’s so much more I could say but don’t want to risk a lawsuit.

They usually have good products at a decent price.

Sold me something without all the parts in at and when bring back in got an oops and here is something more expensive. Wont be back

Had a fridge, washer, dryer, and freezer installed. Installer incorrectly connected the water hose on the steam dryer, causing flooding on new flooring and into basement. To complicate the matter, the company will not respond and I have water damage to address. DO NOT USE THIS COMPANY.

Car speaker went bad and I needed new speakers asap. I was a walk-in with no appointment. I found a great selection of superior speakers. Gary was super knowledgeable and helpful and did the installation in just over an hour. Easy peasy. Im very happy and enjoying my music again!

The worst experience ever. Ive bought a refrigerator, washer, dryer, gas grill, and a printer from this store before so I decided when my dishwasher went out I would also purchase it there. I went to the Spring Hill store and hooked up with Brian the salesman who placed my order for a dishwasher with accessory package and install for just under $800. He told me it would be 4 to 6 weeks because of covid. I paid with cash the same day. I called about 5 weeks to see how it was coming and he was kind of rude saying he told me 6 to 8 weeks. I said ok and called back in 9 weeks then. I was passed off to the manager of the store then who said it still has not arrived yet but he at least gave me a date of when it should be there. I said great and I set up an install date with him for a week after that. I called a few days before the supposed deliver date to their warehouse which now has been 3 months and they said it still hasnt arrived but to call back in a couple days. I decided to go into the store this time because every time I called I was put on hold forever or hung up on which they replied when that happened phones are phones. When I went in I was dealing with the asst. manager now. He had no clue what he was doing while trying to look for my dishwasher telling me it still is on the way. A different salesman walked by and saw what he was trying to do and told him how to further investigate the item. The asst. manager made a phone call to someone and while he was on the phone he asked me Does it have to be a Whirlpool. I said that is what I ordered and paid for and he said he just had to know and kept talking on the phone. Finally after he got off the phone he told me the dishwasher had been discontinued. I was highly upset at this point, I have been jerked around for 3 months while this company had my money. A store full of people that have no clue what they are doing either. I said Ill take a refund then and he said it will take 2 to 3 weeks to get it. He couldnt give me cash like I gave him so I said put it on my bank card then and he said he couldnt it had to be refunded the same way it was paid. I said well that would be cash then, whatever. He filled out a refund ticket to send to the main office and said it would be there by the next day and I could call and verify. A week later I called the corporate office and the receptionist said I was supposed to get the refund at the store. I explained what happened and she transferred to a guy who deals with cutting the checks. He said he didnt have anything about a refund for me. I explained again what happened and he said he would find out and call me back. He called back about 30 min later and said he found out and he would cut me a check now. I got my check finally in a few days. I was never contacted by anyone with an apology or even an offer to keep me as a customer wow. I will never, ever step foot in an Electronic Express again and I will let everyone I know and dont know how I was treated there. You people have lost a customer and many more if I can help that along.

I purchased a Big Screen TV, spending $3600 and they failed to connect the sound bar up when they installed it ( the television they were replacing was connected to the bar)! After several months of having to use a second remote to operate the sound system I went to them for help and they just dismissed my request. They made their sale, I feel is that what counts to them

I purchased a Samsung TV and accessories had them hold it for 5 days picked it up today. They were amazing and easy to work with thank yall for being there and supported

We had a great Experience with Electronic Express in Spring Hill, TN. Our sales rep, Charlie was very knowledgeable of the LG TVs we purchased. He provided excellent insights and above all was very kind and generous in his speech. Will be back for sure!

Tony is an awesome salesman! Our delivery guys were great and I was very happy to have my entire appliance purchase delivered within 2 days. Will be back for new washer and dryer amd deep freeze very soon!

I had the best experience at this store! I cannot say enough about Paige the Ops Manager. She helped me tremendously and answered all my questions. I will definitely be shopping here in the future and I highly recommend this store.Thanks again Paige for your knowledge and helpfulness!

We recently purchased a new kitchen suite from this store. The manager (Bryan Green) was very helpful. He walked us to each appliance while describing the features of each one. Best part is that we will be enjoying our new appliances in two days! We have made several purchases in the past and always have a good experience.

Great store experience! Everyone was very helpful. We bought a great TV at a great price. We will buy all other needed appliances here. The delivery team really did a great job.

The Customer service rep was friendly and knowledgeable

Awesome knowledgeable folks. If youre buying a fridge or major appliance, 5 year warranty is a must. Refrigerators cant be trusted these days and the process of getting ours replaced was seemless. Great store!

Very 🙂 ce great customer service

Laday always has great customer service and helps me shop when I feel lost! Great service all around :)

I called and asked if they had a computer in stock and they said yes. However, when I arrived, they didnt actually have one in stock. Ended up having to buy the floor model. Computer sucks, but it works. If I wasnt past 90 days, I would return it.Electronic Express in my opinion is known for its ridiculous prices. They are overprice on most of everything. They make their prices over $100 to sometimes $500 over retail prices. I dont like the fact that when I come into the store I am constantly follows by multiple employees. If I walk into a store and you ask if I need help finding anything and I say No thanks, Im just looking around doesnt mean that I want you following me like a shadow. I get that it may be commission pay, but calm down. I just want to look around.If you improve your store, customer service and prices, I will consider returning as a customer. Then I will consider giving you a better review than 1 star. Good Luck!

Stores in Spring Hill and Columbia have defective (blown) speakers on their shelves sold as new. I had to travel to the store 3 times to obtain a functional pair of wall mount speakers. Courteous staff but lousy Merchandise and QC from Electronic Express.

Very helpful staff

Josh and Tony helped me with a computer issue today and both went way beyond the call of duty or my expectations. They were more than accommodating and fixed my problem quickly and professionally. I will definitely go back to Electronic Express in Spring Hill when I have a technology need or question.

Electronic Express is always a great place to go look around and get an idea of what you want to buy. And then go home and get on the computer and get it so you dont sell your child to get it

The entire staff at Electronic Express was very helpful with my Kitchen appliance and entertainment needs for my home. From the minute I stepped in the store, the staff was friendly, courteous, and very knowledgeable about the various options available to me. I felt very comfortable with my selections and was very pleased with the installation as well. The delivery crew was very careful and professional and competent. I will recommend the Spring Hill crew to all my friends and family!

Hunter was very helpful!

Love the deals they have. Just be aware of the acceptance now program they have in there building. They will lie to you on making payments and then boom there goes your credit score.

The entire staff is always warm and welcoming. The best by far was Brandon. He was very knowledgeable about every question I asked and they made my shopping experience wonderful. I appreciate great customer service when I see it.

Shane in appliances was very helpful and understanding of my familys situation. He took his time and showed us that he genuinely wanted to help us and not sell us. I will be back.

OK, let me first start by saying customer service is the first and most important part of selling a product. From the time I walked into store till I left customer service was exceptional. Product knowledge from those guys over there at the SPRING HILL location, was top notch .I definitely will buy more items from this location. I even bought a washer and dryer from them that night. Keep up the good work guys you got me for life as a customer. Definitely not a Best Buy where the employees try to avoid you and sell you things that you don’t need to make quota.

I had a wonderful shopping experience at EE. I got a great deal and my sales guy was super helpful ans not pushy at all. I felt very comfortable with my purchase. I will be shopping here in the future for my electronic needs. Excited to have your new location in Florence, AL.

Warren Chatman are Leonard Beverly represent your company very well. They should be commended for a JOB WELL DONE.Good Men.

We purchased a Samsung washer and dryer on Sunday. We were going to have it delivered because they quoted us $60. At check out it went to over $80. We agreed to pick the appliances up on Wednesday. I enlisted the help of a friend and his truck yo make this possible. Wednesday comes and we show up to retrieve the appliances. They were delivered to another store, 20 miles away. We went to the other store and loaded them up. They didnt even offer an apology.After I installed them, the washing machine wouldnt even work. We contacted the store and tried to work something out. We ended up having to upgrade to a more expensive model so we could have something to wash clothes with. Come to find out, the upgrade was for an unboxed floor model because they didnt have them new.After some back and forth we had to drive 60 miles further to another store that actually had them in stock. Still no remorse for the inconvenience that we endured and no offer to make things right.We will never shop at Electronics Express again!

Tony at Electronic Express in Spring Hill, TN helped me purchase an awesome Samsung refrigerator for my new home! My realtor suggested this place, but I went in thinking ‘no way can they beat Lowe’s or Home Depot on appliances.’ Boy was I wrong! I left there one happy customer and will definitely go back for any future appliance or electronic purchase! Thanks Tony!! Thanks Electronic Express!!

Amazing deals. Helpful, knowledgeable, and friendly staff. Best place to get electronics and appliances by far!

Always has the same sales as the home stores around. Very customer oriented!

I had a pretty good experience with this store. Nate was pretty good and had nice customer service skills. I purchased an ASUS gaming laptop. Nice deal with reasonable 12-month financing. I am satisfied...so far.

Very helpful staff, knowledgeable and efficient. Will continue to give my business in the future.

Seems a lack of help and lack of inventory.

Best place to buy everything! So far we have bought a fridge and dishwasher. About to go back and buy a stove. Why do we go there? They have great deals and the best Appliance salesmen around!

If you are going to visit electronics Express in Spring Hill, you have to talk to Late. He is very knowledgeable when it comes to TVs features prices comparisons of the models.I told Lade what I was looking for in a TV. He was very patient worked with me showed me the different models explain the differences. I decided to go for the LG OLED. I got the TV home set it up and the picture was amazing. I had an issue with the Wi-Fi and the following day when the sun was shining it became apparent that the OLED technology does not work well and a bright room.I returned the set and decided to get the Samsung QLED. Best decision I ever made. The picture is just as sharp as the OLED but the TV works very well in a bright lit room.Thank you Lade for excellent service.

My salesman was Curt G. and he was very professional and a great guy. Made my experience quick and pleasant. He was the ONLY one to offer me help.

Great experience. Denota( I hope I spelled that right.) Was a great help. We truly appreciate the help he gave us. Hes so knowledgeable, It helped us make a decision.

My husband and I purchased all of our appliances from Electronics Express of Spring Hill. Bryan and Tony were extremely knowledgeable, helpful and professional. They went above and beyond in my opinion, and earned our business for all our future appliance and electronics purchases.

Great place and great prices 👍

Great prices! I was looking for a Vortex heater for my office at work and EE prices were better than Amazon. Plus it’s not ask them if they’ll price match, they’ve done that in the past on certain items for me.

Friendly and knowledgeable staff with great customer service. Whenever I walk in I get greeted right away with a smile. I will definitely be back to see them for any of my electronics, appliances, and mattress needs. I’m very excited to know that they started carrying Tempur-Pedic mattresses!

Very friendly easiest purchase I ever made

The staff are great and friendly. There were some mix ups on something but the staff were quick to fix it, my own fault for not double checking paper work.

Toni was very nice and informative. Will go back when ready to purchase a refrigerator

Thoroughly impressed by the selection of things they have in store.

Nice place to shop. Love our all in one.

Polite and helpful. Very pleasant, low pressure.

Horable, had to go there 4 times, spent many hours sitting and waiting. Bad place to go for electrical work!! All this over one set of lights. Still have to take it somewhere else to have it properly done. Blows fuses, wires where they can catch on something or someone and one switch turns on other lights not even connected to the initial set! I suggest that you definitly go elsewhere! IF YOU WANT EVEN A GOOD JOB DONE!

The saleswoman name Kayla was very helpful. When I go back, Ill buy from her, because she was so helpful.

We had a wonderful experience today getting our appliances for our new house. Very helpful and willing to do what’s best for our family.

Helpful manager/show room guy greeted us (Bryan Green) got us a list of what was in stock, we chose a washer and dryer and were loaded up and out the door on the way home in under 30 minutes! Super happy we didnt have to wait a week or so for it to be delivered on someone elses timeframe.

I got a new freezer today and top of it is damaged and i drove all the way to springhill to pick up now they want me to go to gallatin and changed for a different one waste of time could have offered a discount and taken care of it

Staff was friendly and prices were fair. We would shop there again.

Just bought a new refrigerator Bryan and Tony were abig help great deal better than Lowes and home Depot

The two technicians were on time, pleasant & knowledgeable. I’d recommend them highly.

Decent selection of home electronics. Prices are competitive. Financing on everything. Salespeople on commission, very friendly and sometimes overly eager to advise a purchase.

Brian Green - Manager. He knows his store, he knows his poducts. I am a customer for life now. Solid info, tons of patients, and the best customer service. I will send friends and family there

This store is recently under new management and it shows!! You would do yourself a favor by shopping here before you make any buying decisions. Knowledgeable staff and great prices. Check them out....

Isn’t a bad place to shop, but they do need to work on asking customers if they need any help or have any questions. There were plenty of employees standing around talking to each other, but we had to ask someone for help. Not a huge deal, just an opportunity to improve. They also seemed a bit pushy when it came to applying for the financing. It would have been nice to ask our questions about the different appliances before we got into that. But other than that, once we got approved, they answered our questions about the different products and did a good job getting the price down by choosing a different color. They also did free delivery and threw in the parts needed to hook them up. So all in all just a few small things that kept it from being the best experience.

This is a follow-up on a previous post. After being denied halfback refund on a warranty that I purchased, which is told to customers when they purchase something, the owner reached out to me. I went back up there to get my halfback refund. I dealt with Jared, who Ive been dealing with for almost 2 weeks now trying to get the refund. Who originally told me that I couldnt get it. Today when I went in, Jared acted like he didnt want to deal with me. He did not greet me or apologize for my inconvenience. He then handed me a gift card. Which I told him no one had told me that either. I was expecting an actual refund. He then proceeded to raise his voice at me and argue with me and tell me that I was told everything when I bought the laptop. Jared was not my salesperson when I purchase the laptop. I told him that he was not there, so he couldnt tell me what I was told. He continued to raise his voice and argue with me and act like I was a liar. I asked him for the gift card so that I could leave. He then held the gift card behind his back as if he wasnt going to give it to me while he continued to argue. As I stated in the previous post, I have bought several items from Electronic Express in Spring Hill, and no one has ever explained the details about the warranty refund. He said it was on my receipt. I asked him to show me, since I have read all of the fine print on the receipt. So I stood there while he tried to find it, which of course he couldnt, because it wasnt on there. I told him to give me the card so that I could leave. I have never been spoken to like that from a customer service person. Jared has no business telling me what I was told, because he wasnt there. And he has no business being in customer service. I will use my gift card at another Electronic Express. I will never go back in there while Jared is working there.

Excellent service, within a few minutes of arriving I had the attention of staff and they got me pointed in the right direction and had me out of there in no time.

They have a ton of stuff

Brooky and Denota are me number one go to when it comes to customer service!!!! I highly recommend y’all go see Brooky at electronic express in Spring Hill!!!!!!!

Great personal service definitely going back for my electronics and appliance needs

If you like getting ripped off and chasing managers to only get lied to some more then come here and watch your hard earned money go to waste! This place doesnt stand by their word for nothing! CONSUMER BEWARE!!!!

Well are brand new washer didnt work right from the day they set it up. Called and asked for an up grade as instructed the first week? I wanted this one out and was ready cash in hand to pay for better one>! Again store blew us off..Amana says talk to store ? Manager Mark says talk to them after he rudely said if we had done something about it the first 7days or 30 days? Wait a minute I did DO THAT! Silly us we bought 3 appliances from them in the same day. WONT DO THAT AGAIN ! THEY DONT BACK UP WHAT THEY SELL.!

The staff was very welcoming, knowledgeable, and professional in helping me find a new TV. The new store manager, Brian, is assisting the customers and very professional, unlike the previous store manager. From my last visit, there have been a lot of new faces on the staff team that is more than eager to help the customers out.

I met the pushiest salesman Ive ever met here. Followed me right as I walked in, and didnt leave us alone the entire time. We had to just walk out of the store to get him to leave us alone. Worst experience Ive ever had at any store.

Brandon helped me out tremendousmy! I had no idea what I looking for and he gave me so many choices and listened to all of my needs! Thank you guys! Best experience ever!

Just left location in Spring Hill. All I wanted was a sub and amp for my wifes suv. Stood at car audio section for a hour ( no exaggeration) with NO HELP!!! 5 different employees walked past be and said nothing. A younger employee walked over and tried to sell speakers to two young men who just walked in, thats when I had enough. Guess he saw the frustration on my face when I started to walk out and asked if I needed help, I said nope. Had a $300 dollar budget, cant even give money away in their. I will try somwhsoms else but not there. I will even raise budget for decent service.

Customer service was A+. Very helpful and knowledgeable.

Great stuff! Service is great too!

Want good prices and honest service and recommendations for your electronic needs. Go no further than your local Electronics Express!

Brian was most helpful at the Spring Hill, TN store. Great prices folks! 👍🏻 Recommend for sure.

Mackenzie from acceptance was great and Tony solved my issue in minutes. Wish Columbia was this good