I certainly am glad that my computer is finally up to date. I live in an area where Internet coverage is spotty and doing updates over a certain size is problematic. I had bought Best Buy’s coverage for maintenance and updates on my Mac Air when I purchased it two years ago, but when I renewed the coverage for a second time this past summer, the virus protection component changed vendors. I had an old number from the transaction earlier in the year, but the new vendor refused to accept it during the “update” procedure in the store.The store tried to tell me that I was the one who had to get in touch with this new anti-virus vendor and get a new number. Not so!!! I bought the earlier package in good faith and spent $200. That should be the store’s issue. Finally they made a call, and then told me the vendor would E-mail me a new code and the geek squad member would then call me for the number and put in into my computer, which I was obliged to leave there while we waited out this “transaction.” Neither promise was kept. No vendor E-mail and no call from the geek squad. I made an appointment to just pick up my laptop and I had to buy another anti-virus plan. So now I’m out another $30. At least there was a “sale” on the McAfee.This whole drama was unnecessary and would not have happened if Best Buy cared about after sale customer service. I am disappointed in the way this whole issue was handled. No one needs to stress out about a computer that otherwise runs, but is held hostage by an inept administrative decision that shows no compassion toward the consumer.

We went in for a gaming PC system. First she said she had two. Then said oh, only one. So we were going to purchase the only one in store. Telling us it was only $100 more. And then after ringing it in the register, it came to be $200 more... We stood in that department for 20 minutes before I became Impatient and approached her to send someone over when she got time. I left and went to a different location in the city north from this store. Wont go back to Springhill location.

Very efficient. Delivery went as planned and the delivery men did an awesome job hooking up appliances.

I went to pickup my TV it would not fit in my vehicle at curb side pickup so I told them I would come back the next day with truck. Now I get an email stating I picked up my TV which is not true. When you call customer service number they just state they are not in the store and have no way to contact the store without filling out a form that takes 24 to 48 hrs for Best Buy to respond. This is curb side inefficiency and poor customer care and makes it easy for someone in the store to now take my television as they did not check I back in and didnt even speak of any procedure they just pit it back on the trolly and walked off back to the store very rude in deed

On Sept 21, 2021, my fragile, elderly mother and sister went to the Best Buy in Spring Hill to purchase a refrigerator. After looking at the models and speaking with the salesperson, they selected a Whirlpool model to be delivered on Sept 23, 2021, between 7am and 1pm. There was no ice maker in this model, but one could be purchased for $49.95 and the service charge to install was $99.95. This would be installed on October 22, 2021, between 7 am and 1pm. We verified the delivery date for Sept. 23, 2021.On Sept 23, the old refrigerator was emptied. Nobody came to the house, no calls. After numerous attempts to call after 2 pm, we found out that the refrigerator was not due to be delivered until October 24, 2021, between 7 am and 1 pm. We waited on hold for an hour. We were disconnected twice. So, my elderly mother and sister went back to Best Buy to speak to a manager. He was very apologetic and offered a 10% rebate on the refrigerator. We took it, and a new date was set for Sept. 27, 2021, 7 am to 1pm.On Sept. 27, 2021, the refrigerator was delivered around 9 am. The delivery men pushed the old refrigerator into the middle of the kitchen, plugged in the new refrigerator and left. When we asked them if they could put the old refrigerator in the garage, a mere few feet from where it was, they said there would be a charge of $29.95. It was the same fee to remove it, or to just move it. So, they completely blocked off the sink, stove, and dishwasher in the home of an elderly person who could not move it. We had to call for someone else to come move it.On Oct. 22, 2021, the ice maker should have been delivered. We waited from 7am to 1pm before calling. The store had given us a direct 800 line. After an hour of being on hold, and being disconnected twice, I talked to someone who said that our appointment was on Oct. 25, 2021. We should have been notified via email. We don’t have email.On Oct. 25, 2021, 2 men came to install the ice maker. It took them 10 minutes. When I asked how soon the ice maker would be working, we were told 24 hours. If it didn’t work correctly, we needed to call Whirlpool for someone to come out.On Oct. 27, 2021, after 56 hours, I asked how the ice maker was doing. She said it was not right. When I opened the freezer door, there was a large pancake-like chunk of ice in the bucket. It had a few chunks of ice cubes in it, but it was frozen solid. My mother said it just wasn’t working right. I asked if it had been refilling the tray on top. She said yes. So where were the ice cubes? I put my hand to the back of the wall and could fit all my fingers between the bucket and back wall of the freezer. So, the ice cubes should be on the bottom shelf. I took out the food in the front, but there were no cubes. It was frozen all the way across the back. She said that it was because the bucket was a poor fit. But why not cubes? Why is there a whole frozen mess on the bottom shelf in the freezer? I called the Whirlpool number. They will send someone out on Nov 8, 2021, 8 am to 4 pm. If this is not a manufacturer defect, we will be charged $130 service fee.All we wanted to do was to purchase a new refrigerator with an ice maker. A month later, and this is still an ongoing saga.The management and sales people could care less. Stay away from these people.

Ozzie was so helpful and so nice. He helped my boyfriend and I pick the best TV option and surround sound system for our home. we are thankful for his kindness! Thank you!!

The staff is always helpful. The store was super clean too.

Good customer service. Knowledgeable

High ceiling, bright and airy, on southbound 19 just below Spring Hill Dr, this is not a very busy site as of this writing. Plenty of easy, though shade free parking, room for a lot of display items and a good number of returned items in clearance displays. And, like all Best Buys, there are plenty of helpful staff available to answer questions. Ive been to Best Buys in several states. The store formula works.

Went to go look at TVs yesterday and David was super helpful. He was knowledgeable on all the products and was very friendly. Took his advice on a Sony TV and I am extremely happy with my purchase so far. This was my first time at this location and it was spacious and very organized. If you are in the market for a new TV and you are unsure about all the new features, give David a shot!

Going into winter time Christmas is right around the corner they have very little car stereo stuff. Everybody was really nice in there

Have decent deals on some laptops, and always knowledgeable

Bought a tablet, asked Best Buy for help with some issues. Oh no! You have to sign up with the geek squad pay $200.00 and if they come to your house, its another $40.00 each time they come out. We bought a printer all in one plus the tablet we already spent a small fortune and they cant help with their own merchandise. So we took the equipment back. Save your money! Order from Amazon we did and got a laptop for less than the tablet. Best Buy is all about the money and not customer service!!!!

Always deals,very addictive. But not good quality products, kinda cheaply made on certain items. Attentiveness is different from store to store, but it seems Im always looking for an employee to help me find certain things..

They didn’t answer their phone. I was on the line for 15 min before my impatience took over. I wanted to confirm that pick up was available until 8 pm. Anyways I took the risk and drove over (45 min) got here at 7:30 James was already attending someone outside so it was pretty quick he looked at his palm pilot and already knew my name and told me he’d be out with my item. 10 min passed I was waking my dog and he came out flustered saying the remote has been misplaced... wasn’t sure if he was gonna tell me to come back another day but to my surprise he offered me a brand new version of the tv. (I was buying an open box) AT THE SAME PRICE!Totally didn’t mind waiting the extra time.Brand new 32 inch hi sense smart tv for $110Thank you James and Best Buy for the awesome service!

The best place to see, touch and buy.Unfortunately stock levels are usually not full.

My uncle needed help with gaming headphones, 1st employee that helped us was too busy to care, he handed uncle something off the shelf and walked off, not at all what he wanted. We went up front and got excellent help! 2 employees couldnt believe what the 1st guy did to us, shook their heads. Uncle showed them off his phone what he was wanting, guy #2 took off looking. Got an update on our wait and found out that guy #2 recruited several employees to help with the search including the manager. Guy #2 came back with gaming headphones thats way better then what uncle wanted and gave him a discount for his troubles. 💕💕💕💕

Took 2 laptops to best buy springhill today for recycle. The website states that these are free. The girl said if it has a screen it is 29.98 per screen to recycle. We left & well unfortunately take to the dump!

The male cashier was excellent. His sense of humor in the dedication to his job made it a pleasure to talk to this kid. We need more young adults with better work ethics this gentleman had excellent work ethics

I was searching for a 65 inch tv the men in there totally ignored me. I was there for a while it was like I was invisible. I guess at springhills Best Buy you are not seen with shades if brown skin tones

Great electronic store. Staff very friendly and knowledgeable. Only thing I did not like was they need more sales people. I now finding help anywhere is a big problem.

Ordered a projector for curbside pickup, waited in my car for 20 minutes after checking in and receiving a message saying my order was headed out to my car... I left and when I was almost home I got a phone call that since it had started sprinkling they couldnt bring my item out to me so I told them to cancel my order. I would have gladly gone inside to pick it up but I had 5 kids with me, 2 with special needs and couldnt do it by myself. I am now on hold with customer service going on 40 minutes because they marked the order as picked up instead of canceled. What a waste of time!

Customer Svc employee was friendly, knowledgeable, very efficient. I just took the picture in case anything shows up damaged. I am sure it will be fine.

Served its purpose, twice now! Nice staff, easy in/out. They do need to accept Military Discounts though....

The manager, Kat made me not want to return to a Best Buy. I was at the service counter this morning and I interacted with her between 10:05-10:07 AM. She immediately went into bulldog mode when she approached me. She was condescending and questionably human throughout this interaction. I asked her for her name and she spelled her name K-A-T for me. In all of my years of interacting with adults, I’ve never had someone spell their complex name out for me when asked. She then abruptly sashayed away from the desk after she spoke her piece with no resolve. It is interesting that with online retail soaring, that a company would consciously choose to employ someone with this bargain basement level of customer service to be the face of their brand.I then called the customer service line at 10:08 am. I was on the phone with a representative until 10:34 AM before the call was abruptly ended by the call center representative.What an unfortunate way to treat customers.

The local Spring Hill Best Buy is a nice shop with a wide range of electronics and appliances.

I like Best Buy they got good prices and they know what they’re doing

Was more fun years agoNow not much on tge shelvesStill better then any other store left

Lots of people running around in Blue Shirts putting out stock but no one to wait on me. Had to find store manager to get me help. When finally helped salesperson was knowledgeable and friendly.

A small Best Buy, but the friendliness one I have ever been, too! Literally, asked for help through out. Wish I had found something to buy!

Kinda pricey sometimes but great selection and service. If you call in they send you offshore but serbice is still pretty good.

Great salesman spent a lot of time explaining and helping to pick out the products

Great people at Springhill will be back soon

Great location, at the corner of springhill Blvd. And US 19 N its on the southwest corner. If you dont see it right away dont be alarmed its the last store on the plaza line!

Havent had a bad experience here! Always smiles and willing to help compare, locate and educate!

Dave was very knowledgeable and helpful in listening to what we were looking for and making suggestions.

Fast and knowledgeable in the TV area.

I love Best Buy. The people are courteous and they typically have what youre looking for. The reason I gave 4 stars instead of 5 is that theyre pricey and had rather a limited inventory of 2 of the things I was there to buy. Nevertheless, the staff were very helpful and the location was clean and organized.

Well what do I say about Best Buy? While I used to pick up a dvd or a high end rca plug or an hdmi here the store has morphed into something else. I am a stranger in a strange land now. Gone is the hi-fi, come get yer Wi-Fi. The stereo is 7-0, the phone is 5g, the TV is 4k & Im ..... fossilized.Came for a case for my new phone (I had to upgrade from 3g..... Discrimination!!) Didnt have the one l need (turns out my NEW phone from Consumer Cellular is last years model). Helpful associate advised had to order & I did so.Bought it sight unseen, lovin the new age.🙄

We went to get a new cell phone. The staff member working in the cell phone department pointed to the location of the phone we were interested in and tried to interest us in a different phone as the note is no longer manufactured. He left us and a sale to another customer. We walked out and got a phone elsewhere.

Pretty average best buy, nothing very note worthy except the employees are kind

I hope they go out of business. They closed down all the checkout lanes and had all customers checking out at the online store pickup with one single cashier.Whats the point of ordering ahead of you have to wait 20 minutes in line? Whats the point of a brick and mortar store if you cant actually purchase the items you need when you need them? You can keep your overpriced electronics.Want to compete with Amazon? Try having some of the sales people standing around actually completing sales.

Was treated very well. They were very helpful and very informative.

Very nice staff, great deals, I cant wait to buy another tv. Best Buy is the Best To Us.

Great customer service. Prices are somewhat manageable.

Best place to buy electronics, the prices are ok

Jonathan was very helpful with our purchase of 2 phones. Good place to shop. Will go again when we need any electronics.

Rich Work real hard to make everyone comfortable great Bar and Grill

You can get a good deal on tv this is the only place I always by my tv the LG tv last long colors never fade I have eight tv all bought here returns are easy and fast I like that you can ask any Q and they answer them with you having a clear understanding of the product.

Got a Samson mic love it unfortunately i do not remember the name of the employee that assisted, outside his department no less. He answered everything and even googled to provide me additional support. My purchase was based on the wealth of knowledge he provided. Unsung Hero of Best Buy thank you.

I went from being a very happy and loyal customer as you can see below, to a VERY UNHAPPY CUSTOMER.THE MANAGER WHO WAS WORKING AT THE STORE TODAY WAS WELL VERSED IN EVERYTHING EXCEPT CUSTOMER SERVICE!I have purchased all my electronics from this store and over a very silly TV malfunction with extended warranty, he lost future purchases for his company.Im not going to take down what I previously wrote because the manager at the time absolutely knew how to take care of a customer.People make the company or in this case destroy it!Previous experience:The only place to buy your electronics and more!I walked in a bit frustrated with a previous purchase and walked out a very satisfied customer. The manager Kyle, while he had to adhere to the companies policies, bent over backwards to make sure that I walked out as a happy satisfied customer.It was truly a pleasure to shop at the Best buy in Spring Hill, Fl and thank you Kyle for being such a professional your customer service is top notch.

False advertising... The Greg Squad make you go to the Store saying that can fix your electronic... Phone...And ones you are there they tell you... Unfortunately we dont work with that brand YET!!!!!

Very helpful staff especially Ozzie who helped us learn the differences between television brands

Excellent service thats great help

We got a great deal on a bundle pricing to replace our 18 years old kitchen appliances fast and painless.

Every time I call the store to get an update on my repair. I get routed to a bunch of out of county techs who have absolutely 0 knowledge. It is ridiculous I cannot call my local store

Try and get someone to help you, or answer a question in this place. I challenge you.

If you want a used car, a very cheap vehicle,...come to the repair department at bestbuy Port Richey, FL they are willing to lie you without any stop, just like buy here pay here, and before I end this review, after three (3) visits not a innocent greeting, ...do you have an appointments that is the best they can say, liliputiense idea about what means for us being treated like a human....special with a true answer, ugly and ugly experience!

Went there to buy a clothes dryer which was to be delivered on Sat by 1:00 @ 12:55 we called best buy, which they said the debit card had fraud on it and wouldnt go through.My sister and I went down to them the card was showing this fraud on my card.That I called fraud protection for my bank, they said it was no such thing on my card.There lose went to another store and got the dryer& end up buying a washer also.Very frustrating and embarrassing.

The staff were knowledgeable and helpful

Really helpful staff. They recognize that “lost in the woods look” and are eager to help you find what you’re looking for and get you the best deals.

Great staff when you can find one!

Was very good at fixing my pc

Ordered a product on-line and had it sent to store...quick and efficient!

John from the geek squad set up my new computer. Very knowledgeable and patient. Other employees very nice.

My associate was very helpful and knowledgeable Black dude i think was new builds PCs

They have a lot of empty shelves. Wanted a new car stereo they had a couple but no speakers.

There is a quite a wait for a salesman or to get any help. I priced TVs and Walmart had the lowest price even though Best buy posted as having the lowest price on this particular TV.

Went in to find a multi functional power supply for some of my devices. They did not seem to have enough help for all the people in the store. They were helpful when it came to my turn, however I almost left because it took so long to get help.

The tech guy helped me even though they dont DEAL with Boost Mobile anymore..I love BEST BUY..I buy all my TECH from them..my HP 27HD flat touch screen computer and HP printer,my Samsung Tablet 10.5 ..best service and support out there.

Decent clean store. Good for quick grabs on media. Little if no stock on current Gen pc stuff.

Friendly staff. Good inventory.

Wish we had one closer because having a TV shipped doesnt sound like a good idea. Once we got an associate he was very helpful.

We went to several stores looking for a printer 🖨. Evidently, covid has slowed distribution and no one had printers in stock, that includes Staples, WalMart and Office Max. In addition, we were not able to order one since the stores could not predict when they would even receive. We were thrilled to find several at BEST BUY! The salesman was very helpful & with his help we picked out a printer that fit our needs & budget.

Was looking to buy a new washer. Employee was very helpful but we found a washer we liked better at a different store.

Nice place and amenable staff. They know their stuff and they give you the best advice. Decently priced and good selection. This store is always clean and pleasant to shop on.

The young salesman helped me with alexa devices. He gets a 10 thumbs up, yes 10

Bought an appliance, the pan on the bottom was broken. Brought another one and another part broken! Tried ALL DAY to call the store and whirlpool. Put on hold 20, 30 minutes and no answer! Not happy with Best Buy at all!!! Communication is ZERO!!!!!

No sata power cables and no 14 gauge power cord. It doesnt make sense to carry the other computer parts that are available without these. (They even sell gaming pcs!)Also, the power cord they had in stock was more than twice as expensive as the same cord at Walmart.

Sales staff was great. Bought a new desk top for kids. Great deal great HP product

Store was a bit low stocked,but it’s in a smaller town so it’s fine.

Bought an order online and returned and got a different online order. Very easy. Staff were nice.

Love Best Buy polite knowledgeable staff and had what I needed

Had an issue with a recently purchased printer. Came in to exchange it, only to find out they close 2 HOURS EARLIER than normal for the holidays... Seriously? Youd think if they were to adjust hours for the holidays, it would be to extend them!!

Recently had a new build, needed 3 65, 2 85( all Sony, (Klipsch) sound bars and 2 full Atmos systems.From the onset extremely helpful, price matched everything, and delivery was safe, on time, and not 1 scratch on anything.Highly recommend if you do your price/warranty shopping before buying.

Giving you a one star since, I was on hold listening to the music for 1 hour and no one picked up. I think you guys need to do something about your phone system, this is stupid. I shouldnt have to come into the store to ask a question, if you have a phone.

I left my charger to my laptop in a hotel, they had a replacement, but it cost me 75 bucks.

They have great customer service!

David K. was extremely knowledgeable and helpful today! We were very impressed with how thorough he is. We spent a ton of money but feel we got good deals and the best quality products.Go find David if you need anything!

Super friendly and honest advice and service

Good, found exactly what I wanted!

Bad surves very rude

I was on hold for 45 minutes to ask about stereo equipment and a employee named Mark hung up on me thats what works for best buy now best buy will not get my business anymore hello Amazon

Great selection did not have item was looking for gave an idea when to check again.

Don’t waste your time coming here for apple repairs. Absolute waste of time. 7-10 days for a replacement iPhone or drive an hour to international plaza. What a joke. No wonder these box stores are failing.

Just not the same since COVID, customer service is almost nonexistent and limited inventory.

Great selection, very organized shelves.

Much nice place than the port richey store. Clean, fewer holes on the shelves, and much cleaner.

I have to say, that over the past 20 years doing business with this company, I have no trouble at all. Maybe its luck.

I had a bad experience with Lowes in Spring Hill so I went to Best Buy to purchase a new washer. Blake was the service member that helped me. Blake was very professional. He set me up with washer delivery for the next day and haul away for old washer. Blake also processed my information for the credit program which offered 18 months interest free. All of this took 20 minutes to complete! Wonderful service. Thank you Blake.