I found exactly what I was looking for with Willis Ford in Smyrna! Their staff is professional, friendly, and extremely knowledgeable. Frank was an exceptional sales representative and just an overall great guy. I felt comfortable with him and thats important when you have to make an important business decision.Ive never had that experience in a dealership before. They have earned a repeat customer and someone who will absolutely refer everyone I can there. Top notch!I included a few pics (and ended up naming her Cleopatra 🤣).

Purchased a vehicle here a few days ago and drove 7 hours to this dealership as I could tell the people working here were forthcoming and transparent with their pricing when contacting them over the phone and online. I was able to buy a Mustang Ive been eyeing for quite some time. I went through Michael Pulliam who was straightforward and able to get everything done smoothly without being pushy at all. He was very helpful throughout the purchase process and setup of the vehicle. The rest of the staff treated me like an actual person, not a number as well. Smaller dealership but honestly a far better experience than the larger ones with deceptive business practices and that look to trick you into buying extras you dont want. Definitely a dealership to trust. I would recommend checking out Willis Ford if they have what you want in stock!

Have purchased numerous vehicles here over the decades, and the service department has been good and bad over the years. Currently it’s horrible, my brand new truck has been sitting there almost 3 weeks now, intermittent starting issue and has left me stranded unable to start. Things happen, but my truck has been sitting for over 2 weeks without being moved, they say it’s not doing it, I went to pick it up and it 2 weeks ago and it had the exact same issue not wanting to start. The dealership where I bought it is going to get it. At one point I was told they are swamped with work and unable to get to it, which may be true, to repeatedly be told there is nothing wrong with my truck is unacceptable, why would I make this issue up. This issue has definitely left me with I will never buy another vehicle there again, nor return for service. The take it where you bought it attitude is unacceptable. Just leaving it sit on your lot till I get frustrated enough to take it elsewhere shows how you really feel about your customers.UpdateTruck was towed to winner ford, there is a tech service bulletin on that exact issue with my truck, it was a $43 relay. 3 weeks wasted waiting on Willis, but you guys got your wish and I took it elsewhere. The young lady customer service is very nice, you guys need to learn, I’m not an interruption to your business day, I’m the reason for it.

Staff was nice and helpful.

Very dependable service. Most friendly staff by far. 5 stars

Frank Lauro was a pleasure to deal with. Made it feel like we were taking to a long time friend. Willis Ford paid top dollar for our trade and applied every incentive so that we could get the best price possible on a leftover 2020 Mustang GT/CS. Would definitely recommend.

The service team is very rude and not helpful. They get an attitude when you ask questions.

My 2015 F-250 developed a massive oil leak and dump 2/3s of its oil in my driveway. The truck also had a coolant leak and a few minor warranty items. The workmanship from the technician was great, but the customer service from the service manager was ridiculously bad. The manager was incapable of answering questions about what had actually caused the leak. Further, when I asked him if I could speak to the technician who had repaired the vehicle, he stated the techs arent allowed to speak with customers. When the truck was towed to the dealership, I supplied a typed list that included the viscosity of the oil used in the truck (5w40). When I picked up the truck, it was filled with 10w30. When I asked the service manager why they used the lighter weight oil his response was that was what Ford said to use. I tow with the vehicle constantly and the owners manual disagrees with his assessment. His parting shot to me was to let me know that his dealership policy is to turn away vehicles multiple warranty claims and send customers to their servicing dealership. When I asked what the servicing dealership is he stated the place where I get my oil changed. ( I change my own oil). Id love to see the Ford warranty fine print that says only certain Ford dealerships honor warranties. I left a message for the owner of the dealership to call me and have never received a call back. If you want good work on your vehicle coupled with terrible and disrespectful treatment from the service manager, Willis Ford is the place to go.Update...the coolant is still leaking... treated horribly and there is still a problem!!!!!!!Update # 2: Still never received a call from Willis Ford of Smyrna. Took the vehicle to Hertrichs Capital in Dover where I was allowed to speak with the diesel technician (Marty). I explained the issue and showed him the leak on the cooler. Problem solved...this is the place to go if you have a diesel truck!!Update # 3: Sent this complaint to corporate Ford and waiting for response.

Great service advisors.

The sales team at service personnel are outstanding there, especially our salesman Frank.

Was an excellent experience today. Rob was extremely helpful keeping me informed about the service being done with my F-250 diesel this morning along with another issue for my wifes car that had been brought in back in October for diagnosis and serviced November 4th I believe. Thank you Rob! Keep up the excellent customer service.

They have an out of this world, amazing, service department! I have been taking my Ford Fiesta to Willis to get serviced since around 2016 and they have continued to treat me and my car with the upmost respect, kindness, and care. They thought that I may have gotten a flat tire in their parking lot or something when I got my brakes replaced recently (but they couldnt be 100% sure of this of course), so they replaced my tire for me free of charge! Who does that?! Anyway, I brought my mother with me today to get my car serviced and she was so blown away with how well they took care of me at Willis that she wants to start bringing her car there as well (I guess all the bragging that Ive been doing over the years about how awesome they are wasnt enough and she didnt understand until she saw with her own eyes how great they are)! As long as I am living in Delaware, I am a loyal customer for life!

Polite, courtesy staff. Very bubbly

Not your typical dealership (in a great way!). I needed to get my car serviced for recalls, and they were very hospitable! With a different make and dealership, Ive dealt with recalls and while there was nothing wrong with their service in any way, it felt very much like a quick, impersonal business transaction. It really served to highlight for me the exceptional above and beyond service of Willis Ford. They made sure I didnt have any questions, alerted me quickly when it was going to take longer than expected (waiting on a part) and gave me flexible options. It was a very neighborly atmosphere, and she even brought my car around for me! Its worth noting that I bought my car from a personal sale and not a dealership, but didnt treat me any differently. Might be a little corny, but Id say they treated me like I was a part of the Ford family. This dealership is a great representative of the brand!

My buddy at service desk today 12/3 went above and beyond expected. Thank you so much. I always can rely on you😊 Jo. And i dont even drive a Ford. I drive jeeps and they have worked on all 3. You rock friend

I bought our fifth car from Mike Pullian this month and traded in our previous car. Mike did a great job as always and all of the people at Willis Ford treat us like family. I highly recommend Willis Ford to anyone looking for a new vehicle.

Other then the sales manager, it was a good experience

Great and quick service for a outstanding price would recommend to anyone looking for service on there vehicle

Thanks kirk for making our visit to willis ford a fun experience. after looking at website for 2 weeks looking for my vehicle. i found it at willis ford good price snd friendly staff. thanks again

Michael Pulliam really took care of everything. Buying out of state made me nervous, but I could not have asked for a smoother buying experience. No games or hassles.

Great service. Excellent technicians

I worked with Frank at Willis Ford, Smyrna, DE and was upfront with the goals of price and features I wanted in an F-150 and it was a very straight forward/no pressure process. I even stressed to him that I was leaving on a camping trip the very next day to use the truck to pull it so I needed to know about the break controller hookups specifically. Frank(salesman), specifically himself took the dashboard down and pulled out the brake controller hookup for the Ford pig-tail...going the extra mile was extremely apperciated.

My one stop shop for taking care of Optimus Prime (my Fusion). Got a flat tire today and called to see if I could bring it in. I was in and out in about an hour! The staff is always friendly and service is amazing. So happy to have Willis as my dealership 🤗

The sale advisor was awesome.

TO MY BUDDY AT THE SERVICE DESK, YOU ROCK YOU WENT ABOVE AND BEYOND. i THANK YOU SO MUCH. AND I DRIVE A JEEP jO :)

I came in to get my 2016 ford fusion serviced and I was beyond impressed by the quality of the customer service I received. The tech was fast and efficient with my service. After the service I was told everything they did and had a list of a couple things that needed attention. They explained thoroughly exactly what was needed and what can wait. They did not force any service on me. Everyone was very helpful and friendly. I will always be returning for future services!

I want to thank Willis Ford for an outstanding car purchase experience today! Frank L. was my salesman and he was great!! He took the time to explain all the new tech functions! He personalized my vehicle so that everything was perfect when I pulled off the lot! Dan S. the Finance Manager was fantastic with explaining all the Finance options and made the delivery very smooth! I have purchased several vehicles from Willis Ford over the years and will continue to do so because of their top notch customer service! Thank you to the entire team at Willis Ford! I love my new expedition!!

My husband and I saw the Ford Ranger at a car show in Smyrna and knew it was exactly what we wanted. We did some online investigation. Then, went to a Ford dealership in Dover. We took the vehicle for a test drive but didnt make the deal. It just didnt feel right to us price wise. The next day we headed to Willis in Smyrna. Nate was the sales associate that assisted us. We test drove another Ranger. Nate was amazing. We purchased the truck we wanted for less than we expected. I waited to write the review to see how service would be after the sale. We asked for a front license plate bracket at the time of purchase. Within a week it was provided. We were very happy with Nate for following through. He did an exceptional job.

Frank was awesome.Very knowledgeable about the cars he sales.

It was great. Small car but it will all work out. I drove it and loved it

I recently bought my first vehicle from here. I went to multiple dealerships and only at Willis did I receive excellent experience from Frank in sales. He had no problem going over all of my concerns and took my budget and wish list seriously as he helped me go through several options. He treated all of my questions with honest answers and didnt hassle me throughout the process. Im absolutely in love with my 2017 Escape and so happy I chose to do business here. Thanks so much!

Both myself and members of my family have purchased vehicles from Frank at Willis Ford. Each time we have gone in and said this is what I want and this is my budget. Each time Frank gives us the pros and cons of what we were asking and gives us the best option. I have asked for vehicles that they do not have on the lot and he has worked to find the right vehicle for me at the right price. On top of always helping find the right vehicle for the right price, Frank is knowledgeable about the product. My most recent purchase was this week, I was blown away at how simple and transparent the process continues to be with this dealership. Willis Ford makes the car buying experience a painless one and I will continue to give them my business.

I had an amazing car buying experience at Willis Ford. My salesman Kirk was awesome! He was extremely helpful, patient, and kind. Kirk called the next day to make sure I was still happy with my purchase. I would definitely buy another car from this dealership.

Rob is the best! Love their service department!

Mrs. Lisa Fletcher of Willis Ford did an EXCEPTIONAL JOB of helping me find a car!!!! Unlike other salesmen and women who are only concerned about sales, Mrs. Fletcher really takes the time to get to know her consumers to ensure that they not only find a vehicle of their liking but that it’s also within their price range. After my accident she really treated me like a person and not a dollar sign! She’s sweet, kind, and all around empathetic to her clients and I will definitely refer people to this dealer!

Another fantastic experience! We have been loyal customers since 2015 and will continue to bring our business back again and again! Frank is the absolute BEST salesman you could ever ask for! In all the years and all the cars we have purchased, we have never been happier than dealing with our friend here at Willis! We will never go anywhere else!

On August 12, 2019 my son bought a as is car from Willis Ford in SmyrnaDelaware so he could travel to Virginia Tech to start college 1 week later the engine went bad and he was stranded for days 4 hours from home.Willis Ford helped my son by replacing the car with an adequate replacement not only that but they delivered it to my son 4 hours away from Smyrna. Thank you Nick O and Nate Bowers. I will be forever grateful for what you did for my son.Sincerely,Donna S Niblett

Today we drove a half hour to Willis to get the truck’s oil changed before leaving on vacation tomorrow. We were informed upon arrival that we mistakenly hit the wrong button to arrange the appointment - “leave”. They made no attempt at all to accommodate our 15 minute oil change. Leave it for the day or nothing. We have purchased Countless Ford’s through the years. We are new to DE. We will not be returning to Willis for maintenance or to buy in the future. Just brilliant.

I have purchased a few vehicles from Frank. He has always listened to what I wanted and am looking for in a vehicle. He takes the time to walk me through the vehicle and the features. He is very patient, understanding and helpful. I highly recommend him as a sales professional!

Best car buying experience i have ever had. And ive purchased a good amount of cars. Ordered my GT500 Special order last July and have had some major ups and downs thru the process. Material hold, covid19 shut down, and more but through it all Antyne, Nate, and Manager Rodney were nothing but open and honest. After my car was awaiting deliver from a slow delivery company Rodney stepped up and did everything in his power to get that car here. I hope noone has to deal with 395 days waiting for your car(no fault of willis ford) but if you do willis will be there for you! Again 10/10 gents.

Let me say that we have always dreaded buying cars. After our experience with Willis Ford I cant wait to come back. We worked with Nate and he was phenomenal! He listened to what we needed and what our wish list was. He found the perfect vehicle and worked to make sure it was within our budget. I have never driven a brand new car before, and because of Nate we are going home with a brand new Ford Escape. I more than highly recommend Willis Ford, and of course Nate! Thank you for our new car and the great experience!

Nate was amazing to deal with. Went through all the options and set up everything patiently. Highly recommend his services if youre looking for a new vehicle

Repair shop is great!

If you are in need of a car, this is the place to go! The team at Willis Ford is exceptional. I was not sure what I wanted, but Nate was patient and helpful in showing me the various options without any pressure. The team helped me to find a car that I LOVE and made for a wonderful car buying experience. Thank you Willis Ford!

I had a flawless experience with Nate at Willis ford. I had a price point I needed to get to and Nate did everything he could to help me get there. I am loving my 2012 wrangler! Thanks Nate!

The salesman Michael took care of me with a great deal.

Always easy to deal with!!!

I had both cars in for routine oil change and tire rotation the other week and Willis service confirmed I needed to order tires for one. One car was dropped off and one I waited for and both were done on time as stated. Last night I dropped one vehicle for new tires and it was completed before I expected it to be finished and they promptly called me. I worked with Rob in service and he was EXCELLENT in helping me through the decision process, scheduling, follow up and explaining the rebates. Service is always completed in the time they tell you and is always outstanding. Sign up for the Quick Lane/Ford credit card and you can get 0% deferred financing, rebates and other deals. If you live in Middletown, Willis Ford in Smyrna is the closest full service dealer around that you can trust and depend on no matter what type of vehicle you have. Thank you and pass the praise to your wonderful staff at Willis Ford.

Im not big on leaving Reviews but hats off to Jim in service, Jenna, Rick the Service manager and even Rick the Technician! It was a long road but we finally got my car up and running as a mustang should! I know it was a tough road guys but just want u to know my appreciation for everyone involved! I highly recommend this dealer they stand behind their work and are always fair! BIG THANK YOU TO THE TEAM WHO WORKED ON MY MUSTANG!

This dealership was very professional during my entire experience. They hooked me up with a great vehicle with exactly what I wanted. The employees here were very polite as well as friendly.

Im currently driving the C max from Willis Ford in Smyrna. Overall I think it is a great car to drive. This car is a hybrid model so it has great mileage already. I like that this car is able to recharge its battery through a process known as regenerative braking. The inside of the car is spacious and has comfortable seating. When driving the car, it is very smooth and the sounds of the engine are nearly nonexistent. The acceleration on the car is also really smooth and can get you up to speed in a matter of seconds. This car has benefits that outweigh the costs in the long run. I definitely recommend going there and taking a look at this car. You will not be disappointed.

The service department did an excellent job. Quick and speedy repairs and done right the first time. And a special thanks to Nikki for all her hard work and dedication to helping me get my truck fixed the right way. Thank you Willis Ford.

Please don’t buy a car here. I bought a new $32000.00 Ford Escape in 2016. Has left me stranded 3 times in 3 years. 71000 miles, needed new transmission, (which is crazy at only 3 years) they said warranty ran out 10000 miles ago, charged me almost 3000.00 to fix, while still making high payment (it’s only3 yrs old). Now has a weird vibration, but between draining me financially and the rude staff when I had problems (they were WONDERFUL during the buying process as you can imagine), the fact I paid so much, still am, for this lemon. I’m trading it somewhere I can trust. RUN!

Frank at Willis ford in smyrna is an exceptional salesman. He makes the process so pleasant. If you are able to give him a general idea of what you want in a vehicle and the price range you need to be in for payments, he will make it happen. He’s thoughtful, friendly, and honest. I recommend Frank Lauro for all of your vehicle needs.

Frank is a great salesman. I have bought many cars off of him over the years. Sean the technician is great! Very friendly and helpful.

Just bought my new Ford Edge and I am EXTREMELY happy with my car but the best part was the service. My salesman Frank was amazing and I could not recommend him enough. First time Ive ever worked with a salesman who made me feel like a friend and actually let me make my choices vs pressuring me into making a sale. Willis Ford of Smyrna is hands down worth the the visit. I traveled from Bear and glad I made the trip!!!

Was the best car buying experience I had. Highly recommend asking for Lisa Fletcher. I got my vehicle in 2016 and she still remembers me like if it was yesterday. Tell her Glendali sent you.

No pressure sales, acceptable pricing

Excellent customer service 10/10 Quick car buying process!! Real Power of the Wizard.

Michael Pulliam sold me a car today for my mother. His customer service was excellent! I told him weeks ago what we were looking for and the budget. When he found it, he called. He worked out all the details to make it a smooth transition. My mother living in VA and purchasing the car in DE seemed to be a hassle. He made it painless. He was professional and showed good problem solving skills. I would purchase from him again and would recommend my friends and family. So, ask for him!

A great experience. I got an awesome vehicle at a very fair price. Excellent customer service.

Willis is fast, friendly, convienient, and reasonably priced. Most of all, they are trustworthy.

Great staff and helpful not pushy salesman.. very great experience

My Husband and I just purchased our second vehicle from Willis Ford. Frank has been our salesman both times and is fantastic! They will always have our future business!

Bought a used car from Willis Ford and within less than 20 hours of owning the vehicle the check engine light came on. It was a Sunday so I sent an email and first thing Monday morning Nate called to follow up on the issue. The code read for a ERG valve. They got me in for repair and gave a loaner car for me to use until it was fixed (only a day later). The application and loan approval was easy and quick and service went above and beyond! We will be back when its time to upgrade. Highly recommend.

Rosa was awesome to work with, very caring and warm. Ask for her assistance with the purchase of your new or preowned vehicle.

We bought a 2018 Ford Explorer Platinum and our Salesman Nate did an amazing and extraordinarily great job answering our questions with top notch service. Thank you Willis!

Jeffrey Frey (salesman) helped me out yesterday and I couldnt recommend him more! I left the dealership in a pre-owned 2014 Ford Fusion SE... couldnt even tell its been used! With this being my first car, I bought it at such a great price. Thank you to everyone at Willis Ford, best quality service hands down!

Scheduled oil change in and out nice and easy. Thanks

I have been a client of Willis Ford for the last 10+ years. Every time I deal with Willis Ford it is a GREAT experience and this visit last week was no different. I purchased a new F150 from Frank Lauro and it was the most painless experience. He is a superb salesman and personally the best Ive ever dealt with. The whole team is top notch! I was in my new truck, paper work signed and deal done in less than 2 hours. If you are in the market for a new car,truck or SUV, go visit Frank at Willis Ford!

Kirk Prange was an excellent salesman who provided us with a great deal on our 2018 Ford Explorer!

Dealing with Willis Ford has been excellent from the day we bought our Escape. Frank Laura, our sales associate, was very accommodating. Service department is top notch, knowledgeable and courteous.

This is the 3rd car we have purchased from Willis in the past 10 years.we have always been treated with nothing but courtesy and respect.the sales staff bends over backwards to get you the best deal possible. If that doesnt work theyll jump through hoops to get the deal done. I dont think I would by a car from somebody else. Hats off to our salesman Mike and his Manager Nick for a job well done!

Would not perform warranty work on my 2018 Ford because I did not purchase the car from them. My vehicle sat on their lot for 2 weeks untouched. When speaking with the service writer he informed me that they were too busy to work on my car and that I can pick it up at any time. Worst customer service Ive seen in a long time!!!

Topic notch customer service as I purchased my 4th vehicle from Willis Ford Smyrna! Santosh and his team met my needs and made my buying experience a pleasure! I am a happy owner of a new Explorer.

Not happy with my visit to the service center. I called on Friday to make an appointment and explained two concerns I was having with my F150. The guy on the phone was great but when I showed up Monday morning, they had no record of me. Okay, that happens. The service folks still take my truck and say theyll look into my two concerns I explain again.When theyre done, they have no comments on issue 1- pulsating brakes and try to reschedule issue 2- AC leak/water condensation in my cab. They dont have any useful information but think maybe the water is from the outside. No, I dont have water inside when it rains, just on really hot dry days when I run the AC system. It felt like they really were just not listening. I had to ask about issue 1 and got the brakes look fine from the agent. Okay, then why do they violently pulse? Also, they did a report card and marked my struts/shocks as needing immediate attention. Why would you not note this to me? They bother me about wiper blades but not apparently terrible shocks? Ill be going somewhere else for sure

The sales person Jerry was very unaccommodating. We came in to the dealer one day and bought a new Taurus in cash and a few weeks later we came in and leased a new Explorer. He told us one price in the beginning and then when the contract papers came they had a higher price.I have a leased vehicles and there are no amenities included. You have to pay for every single thing. I bought a Honda at a dealership and I was given free car washes, top off of my fluids, discounted oil changes etc.This dealership doesn’t offer any complimentary services like most dealerships. The servicing waiting area is a couple chairs and 2 vending machines.Find another ford dealership besides this one where you can get your money worth and just overall feel like a valued customer.

I have bought by last two cars from Willis Ford really like their service department. Dealership is very clean from showroom to service area where you wait for your car to be service.

Very satisfied with all my dealings at the service department. Personal have always been very helpful.

One star because they are hustlers but two because they are smart and kinda nice hustlers .

Bought a used car that they were supposed to detail. I think they barely vacuumed it out. definitely not a good detail job. Customer service was really good other than that.

What a blessing;Nate Bowers and Willis Ford of Smyrna!!!There are still dealers and dealerships out there that care and will not try to take you for everything you have.So I found the vehicle in mind that I wanted online and it was 5 minutes from where I live at Willis Ford. I did not contact anyone prior to going to take a look at it. I knew what I wanted to pay and I new what I wanted for my trade.I dressed as casual as I could for the weather probably not looking too promising of purchasing a vehicle. As I arrived I was politely greeted by the receptionist and I saw a couple dealers looking at me and a couple others with clients already. She asked if she could help me and I told her I was looking to purchase a used F150. She said ok just one second. She paged for any salesperson to come to the showroom floor for a customer. A few minutes later Nate Bowers walked in the door from outside and she said this gentleman is still waiting for a salesperson. It looked liked Nate had just finished up with another because he was returning a dealer tag. He took me to his office and we had a great conversation and he went to get the keys to the vehicle I was looking for.Our excellent conversation continued in the truck and it was as if we knew each other for years; just two friends taking a ride. After returning I expressed my interest if the price is right and if I can get what I want for my trade. he haggled a few times with the used car manager on the trade value and finally the business manager came in to talk with me and got within the $250.00 I wanted for my trade; I shook his hand, i thanked Nate and in less than 90 minutes I was riding home with my new used 2013 F150 Lariat.Working with Nate he got me within $250.00 of what I wanted and I knew his manager was not going to budge any further. Nate fought hard to get me as close to what I wanted. I feel as if I made a new friend that day and our relationship will continue beyond the deal but I will definitely be recommending Nate Bowers of Wills Ford, Smyrna DE to anyone looking for a vehicle.EXCELLENT CUSTOMER AWARENESS AND SERVICE!!!!God Bless,Minister Shawn Savage

I recently purchased a 2014 Ford Focus from Willis Ford, after my last car died. I was in desperate need of a dependable car, in order to get to work and drive my children to practices and events. I walked into Willis ford and was greeted by Michael Pulliam, sales person. He found the financing i needed and placed me in a great car, with very low miles, and a remaining warranty. The entire experience was as stress free as possible, and very professional. I can now get to work and drive my children around, without worrying about the dependability, and affordability of my car. Thanks Michael Pulliam and Willis Ford !!!

Fantastic experience again. Assisted my Mom with 2016 Escape Titanium purchase. Customer service was undeniably good. I will continue future automobile purchases from this dealership.

Had my car in for service car was serviced within an hour. Dealership is very clean feel very comfortable there.

Fantastic customer service experience! Absolutely plan on buying there again! 😁

Took my car in because of an engine service light. Had to leave the car which was expected for a non-appointment repair. They found a bad sensor, ordered it, which added another day to wait. The part that came in was not correct so they had to wait another day before I could get the car back. They did offer me a car while I was waiting but I declined. They kept me up on what they were doing and explained other items that needed to be addresses. Very professional and curtiouse. They are the only dealer I trust to work on my cars.

Hands down best dealership! Weve bought 4 cars and have had service and maintenance work done here. Every time I am impressed with their level of service, patience, and integrity. Itll keep us coming back!

Cindy Pangburn was very professional from her first response through the final delivery. I have been using Willis Fords service department for my regular maintenance for many years and I recommend them to everyone. Im very happy with my first new car buying experience, Cindy treated me with respect.

Phenomenal service, writers and workers!! Keep up the awesome work! HIGHLY recommend!

Willis Ford I take my truck for service very nice waiting area coffee newspaper also you can walk around an look at cars while you wait restrooms also friendly staff

This time is about 100% better than the last time I was there.

I bought a car with great service. Michael is awesome. Thank you guys.

I recently leased a new Ford Explorer from Willis Ford and the experience was wonderful. Frank Lauro was thoughtful and incredibly helpful. He was able to guide me in getting all the features I needed and even helped me understand which features I didnt need so that I wasnt paying for something I wouldnt use. I would highly recommend Willis Ford, and particularly Frank Lauro, to anyone looking for a new car.

Took my car for basic service and the lady who assisted me Jenna was extremely helpful and curious even though I did not purchase the vehicle there and its a non ford.

Terrible Service and Rude Manager - Scheduled an appointment ahead of time to have an Oil Change and to diagnose problems causing two warning lights to be lit up on my dashboard. They completed the oil change, yet Nicole Leeuwen told me that they didnt have time to find out why the warning lights were on and that Id have to come back another time to have them diagnosed and fixed. While Nicole is telling me this, the manager is running around, talking loudly and being rude. Even though I had made an appointment to have oil changed and warning lights rectified, I had to leave still having the warnings lights on and to make matters worse, the warning light for the DEF only gives me 90 miles of driving at normal speeds. I cant make it back there in under 90 miles. I went there to have problems resolved and left there frustrated with problems left unresolved.

Very disappointed. Ford Motor Company has mishandled the Takata air bag recall and would provide no assistance in moving to a different Ford vehicle.

We just got our new car today! Wonderful costumer service!

Go see Frank Lauro. He will get you into a vehicle. The best salesman!!

Service was good until I had to do a warranty recall on the door latches. They disassembled doors and nothing was right. Plug was loose on drivers door and keyless entry didnt work. I took back to them to fix and they said ford doesnt pay for new clips and they would fix it. Door panels are still messed up and the stereo sounds awful when listening to as now everything rattles. With an hour commute to work this really annoys me. I was almost going to have them do $2100+ in service with tires and alignment but I will probably try somewhere else. I was also thinking of buying a new car but that changed my mind too.