Tomlin Automotive Group
169 S Lowry St, Smyrna, TN 37167, United States
Tomlin Automotive Group
Review №1

My husband and I drove in and parked. An older man came out and asked what we were looking for. We said we were just looking. I told him the price range we were looking at. He said no cars on the lot are that cheap. He wasnt kidding, I checked online and they are overpriced. He seemed disinterested after we discussed the price point didnt even offer to look around or help so we left. We would have certainly gone out of our budget if the vehicle was great and the sales experience was great.. Definitely not buying from there if I do end up needing another vehicle.

Review №2

Ive had three of my vehicles serviced at Tomlin recently. Excellent service and pricing. Go see Michael Pitts Service Write for exceptional customer service.

Review №3

Would HIGHLY recommend coming to Tomlin Automotive in Smyrna! I was a first time car buyer so I was extremely nervous, but the staff is very friendly and welcoming. They helped explain any questions or concerns that I had. Plus their service shop is the absolute best! :)

Review №4

Excellent experience everyone looking for a clean car should look into this dealership. AMAZING service.

Review №5

They were well priced online, but be aware the lot price will most likely be more. Just show them the online price and they will honor that. Overall they were very kind and addressed any mechanical issues we found on the vehicle and pointed out. It was a good buying experience. As always, do your research before buying a car!

Review №6

Awesome I never have issues there when getting my car worked on which we bought there and here in near future about to buy another vehicle from them as well

Review №7

I took my car here after firestone found something wrong with it and I wanted a second opinion. They took a look at it and diagnosed a different problem and got it fixed up and on my way in very little time. They were very courteous, honest and quick with the service. I will be going back here again for any other needs!

Review №8

Chips on windshield I didnt see until I got home. I know... I should have checked it thoroughly, but Chris should have at least mentioned it. Now, I have to replace windshield. Additionally, as I drove the vehicle home, it was vibrating at about 70-75 mph. It had new tires but it was not balanced. Took it to a shop and had tires balanced which cost me $60. Shop stated that 3 tires were slightly off and one was severely off.Mike was awesome, though.

Review №9

The Best place to buy a car. They are very professional and honest; if they dont have what youre looking for on their lot, Andrew can definitely find your car. Ive bought every car that Ive ever owned from Tomlin and never have I had any problems with any of my vehicles. Very pleased customer! :)

Review №10

I had some work done on my Chevy Silverado. The employees are awesome and extremely knowledgeable. The labor rates are the best i found near me! Top notch!!!

Review №11

So I found a truck and it was well priced with lower miles.Chris was the sales guy that came out and greeted us and was not pushy at all.After deciding that this was the truck for us, and met every single requirement on our list we bought it and got it home. They were amazing to deal with on the purchase. My opinion of smaller dealerships was quite low still, but they greeted my wife and I with smiles, and answered questions. True Southern hospitality.3 weeks later there was a major failure on the truck and needed a new engine. Chris was very concerned and had me contact Josh. They wanted to see the truck, and verified that indeed a new engine was needed.We did not buy a warranty, so really we were up a creek. The owner took it upon himself to work out an amazing deal with me.I originally was going to give 3/4 stars given the failure of the engine.However their very apparent concern, along side their professionalism, and their wanting to make sure their customers receive quality products. They are the ONLY dealership I will buy my cars from. My coworkers have been impressed with all that Tim Tomlin Auto Group has done, and started looking through the inventory.They are top notch, and I usually refer to smaller dealerships as dealerships. They will not swindle you, and they will work to ensure the customer gets quality.

Review №12

Very friendly people. Clean establishment. No pressure on the deal. Would recommend for nice cars at fair price.

Review №13

Tomlin was beyond great! Great customer service, great quality of staff and cars. Shows you want you ask for exactly. Good, clean, polite place of business to work with. Chris was amazing to work with! Definitely be goin back for anything else and tell everyone about them!! Thank you Tomlin for all your hard work!!

Review №14

Great good people to service your vehicle!!

Review №15

I have been buying vehicles from this place since it opened. It is the only place I will go for all of my vehicle and service needs. Fair prices, great staff with incredible knowledge and conveniently located in downtown Smyrna. If something is not right they fix it. They have earned my familys business for life!!

Review №16

Chris Morrison was an excellent salesman. This was honestly my first true no-pressure car buying experience. We went with our bank and they didnt push or even mention dealer financing to us (which was a very pleasant surprise). They even stayed an hour after closing to get us taken care of due to technical issues with our bank. Excellent car buying experience!

Review №17

Loved getting my car from here! I was in a hard spot by getting my car stolen and not having money for a new car. But the people at Tomlin helped me work through my budget to get me the car I love and in the price range I can afford!!

Review №18

I purchased my first vehicle from Tim Tomlin more than 30 years ago and my wife and I have purchased several more from him since then and every time Tomlin automotive group has treated us right along with their top-notch service department!

Review №19

Tomlin is a family run business in Smyrna that has our business for life. The staff is professional and helpful. We needed a bigger car and the staff helped us narrow down to what we wanted and needed. The service department is wonderful! They have the best price for an oil change for our sequoia in town.

Review №20

Awesome staff, great service. Very helpful and really worked with me to get me where I needed to be. Bought a truck from them and they have been nothing but helpful whenever I return for routine maintenance. Josh and Andrew are great and will help you with whatever you need. I drive a little further to get my work done here, trust and quality are important factors!

Review №21

Tomlin has taken care of our familys cars for a long time. ALWAYS perfect service and excellent customer care! After hours drop off, timely phone calls and great pricing! I highly recommend then for whatever you need. Wish i could give them 6 stars!

Review №22

Extremely helpful, friendly, and a breeze to do business with. I had found the exact car that I wanted online and it led me to this dealership. I didnt make it a secret that I was pretty sure this was going to be the car I purchased. Perhaps they had had the car for a little bit so they were trying to get it off the lot. Whatever it was, I just know that I was happy with the good deal and price I paid for the car. I was super pleased with the price negotiation aspect of it all. No hassles, no problems, no wasting time and going between higher ups etc like most other dealerships. It really was a pleasant surprise to see how smooth everything went in buying my car. They supplied a very generous offer for my pretty much broken down trade-in (Thanks).I had found 2 minor defects with the exterior of the car that they quickly took to their shop and fixed. They had no problem with me taking it to a nearby 3rd party mechanic (although they have their own mechanics and auto repair on site) to get it checked out in depth. When I brought the car back with what was found they took it right back to the shop to fix the alignment before I purchased it.Big shout out to Dave who made the whole thing such a great experience (A+ Dude!). And I appreciate any help, clarifications, discussions, etc along the way from some of the other guys I ran in to (Andrew, Chris, Mike, and the mechanic Mike)A month later and the car is still going great, Thanks for mailing the tags and title. Keep up your great business ethic!

Review №23

I paid $135 to run diagnoses for coolant system. they only added coolant and said i have no leaks. i still smell coolant and car is still running hot and they added the wrong coolant. And they told me it was my catalytic converter I paid $400 and they say they replaced it but i’m still having the same problem I wouldn’t recommend this place.

Review №24

Recently took my wifes car to Tomlin Auto - beginning to end, I was so pleased with my experience. Josh booked my appointment and answered my questions with the highest level of professionalism and customer service. Second experience I worked with Ken and my experience was again the best I could have ever imagined. If you are looking for an auto repair place where you can trust the people to perform your repairs for a fair price this is the place. I give them top rating.

Review №25

Salesman was excellent. But theyre seem to be a lack of accuracy in the information given to me second hand by my salesman Andy f and I manager.other than a inquiry on my credit report I would definitely purchase a vehicle from Tomlin.

Review №26

Took our truck in for several issues. They kept us informed on what they found and cost to fix. They earned my trust and I will use them again.

Review №27

The service center fixed my truck quickly and for a fair price. Passed inspection with no problem.**Updated below.I had some work done at the shop today that I anticipated to be relatively costly. Kevin in the service center took care of the repair for about half of what I expected to pay. In the midst of this pandemic the transactions were contact free, fast, and professional. I highly recommend them.

Review №28

We have now bought 2 cars through Mike Davis! He is wonderful!

Review №29

Mike is one hell of a guy. No pushy sales tactics, no slimeball tricks. He just works with you to help you find the car you want, thats in your price range. Id been to a dozen dealerships and nobody could help me find the car I wanted. Mike helped me find the car I love, and offered me a great price on it, too! If youre looking for a car, have Mike set you up with a test drive or two. You wont be sorry!

Review №30

This is my go to place for car service. They are fast, friendly, and care about you and your car.

Review №31

Satisfied customers!!

Review №32

Ive been bringing my vehicles here for years and they have gone down hill so much. Tomlin automotive has wasted my time and my money. They charged me $40 and said I need to go to a transmission place because thats my problem. The transmission place said it is not my transmission. I bring it back to Tomlins and they end up charging me $100 for a diagnostic test without my consent. If its not free then someone should say that in the beginning.

Review №33

Brought my car in for an alignment. Staff was very friendly and helpful. Waiting area very clean and comfortable. I will be back!

Review №34

Recently Bought a 2010 Caliber here, excellent service, convenient location. Chris made my first time buying a car EXTREMELY easy and stress free. I would recommend this place to first time and experienced shoppers alike!-Seth

Review №35

A nice group of professionals.

Review №36

Dont waste your time. Either liars or stupid. My guess is the former. We were quoted a cash price on a car and did our research. It was a couple of hundred dollars over retail but we looked at it before they opened and were interested. When they opened, I called about it showing interest and they jacked up the price by almost 1,000 dollars claiming that they had retail in it. Carfax shows that they bought at auction in Florida. Really??? You paid retail for the car at auction. The guy says straight up Yes to put in his buy here pay here section. Really??? That makes sense and is believable, right? You decide. I have.

Review №37

I drove almost 4 hours from Alabama to buy a used car from this dealership not only because it was a good deal, but because I had read their overwhelmingly positive reviews on Google and Facebook. Mike was a great guy to deal with, even before I arrived at the dealership. Before I drove up there he was very responsive to texts and phone calls, sent me lots of pictures from all of the angles that I had requested, and answered all of my questions. He was very reasonable and pleasant to do business with and not pushy at all. He let me take the car on an extensive test drive. He also handed me an invoice that the business used to internally account for the cost of their services that were performed at no charge on the car to get it ready for sale. It showed an extensive list, from oil change, to extensive inspection from top to bottom and in between (.i.e. belts, hoses, leaks, etc.), paint rework on minor scratches and chips in the paint, etc. This validated their excellent online reviews. 3 or 4 days after I had returned with the vehicle to Alabama he even texted me and told me that his interior detail guy had forgotten to put my second row carpet back into the car after washing it. He mailed it to me and I had it 2 days later. I would not expect this from any dealership in the world. Bottom line is that these are very ethical and pleasant people to do business with. They will actually inspect the vehicle and not sell you a lemon to make a quick buck. I will purchase my next car here.

Review №38

I took my car here and wasnt satisfied at first,however they worked with me and made up for my dissatisfaction which I didnt expect. They have excellent customer service and will meet your expectations one way or another.

Review №39

Hands down the best automotive repair experience. Cant rave enough about the quality of work thats done at this place. Additionally, cant rave enough about the mechanics and staff. Highly recommend it.

Review №40

I took my Toyota to a dealership in Murfreesboro due to a check engine light. they charged me $100 dollars for a diagnostic then quoted me $537 to change out a wheel sensor. I took my car to Tomlin and they quoted me $357 including the diagnostic fee. THEN, they actually knocked off $50 more because it didnt take as long as they thought.....!!! what? who does that? Apparently they do so they will get ALL of my business in the future. Great service and price, very nice people.

Review №41

They were really great they talked with me answered every quaint and even though they knew I was not buying right away they still did not push me. They still helped

Review №42

Mike Davis was very very helpful. Tomlin made the purchase smooth and timely. Highly recommended.

Review №43

This dealership sells great cars. Worth the asking prices

Review №44

I have had an extremely great experience with the tim tomlin automotive team. The price of the vehicle was very fair. Brian sold me the vehicle and was very helpful. I unfortunately had a few problems with the vehicle, it was an older car, Ken and Josh were amazing at what they do and went out of their way to do everything they could to resolve the issue. Im a life customer. Thanks to all.

Review №45

Never buy a vehicle from these ppl.....junk cars and ignorant sales ppl

Review №46

A++ customer service! Great prices on servicing my vehicle, did the work and never once tried to upsell my requested services! I will highly recommend this place to all my friends!

Review №47

I bought a 2011 Nissan Frontier they will not push you they took their time to explain stuff to you I was not a number I was a name if I ever do need another vehicle that will be where I go thank you very much!

Review №48

Very place Ive had to work on my car..

Review №49

I received service from Tomlin on one of my fleet vehicles. They did an outstanding job and completed the work on schedule as promised. They even fixed a problem that a previous shop had not found. I would recommend Tim Tomlin Auto to anyone.

Review №50

They went the extra mile to make sure we were taken care of and satisfied.

Review №51

They are great and helped me get the perfect car for me.

Review №52

Great Staff! No high pressure sales. Will go back in the future when we need another car!

Review №53

There was some miscommunication, however josh did everything he could to make sure things were made right. Josh was very polite and has very good customer service skills.

Review №54

Good, friendly staff from sales, finance and service... I have bought 7 cars from these folks in my lifetime...

Review №55

Awesome place!! Very helpful and knowledgeable :) very understanding in any situation

Review №56

Very friendly, always find the problem and fix it. Honest and reliable

Review №57

We have bought two cars from here. The first one had a small issue with the air conditioner and they took care of it (even though there was no warranty and they didnt have to). We just purchased the second a couple of months ago. Friendly people, no all day dealings, and very reliable vehicles.

Review №58

Great place to find that car your looking for along with quality and great business!!

Review №59

Best place to buy a vehicle, hands down. Selection is great!

Review №60

Weve bought 3 vehicles here. Great people

Review №61

Great deal great cars the guys who work on the cars out back are great people

Review №62

Very good and done more to help with a problem . Work with me on price and loan .

Review №63

Waste of time, they told me they can do obd1 testing and that it was FREE on the phone, when i got there i was told they couldnt do that and that it would be another $90 to do any sort of diagnosis on the truck after i had already paid them $190 to put in a new starter and to do an oil change, they lie and waste your time, I do not reccomend using their service shop

Review №64

Andrew and the staff at Tomlin Auto Group assisted an MTSU college student I sent them and they treated her very well on her new Nissan Sentra. Thank you Andrew for helping the young lady with her purchase!

Review №65

Very Nice people to work with !

Review №66

Thanks to everyone at Tomlin who made the typically stressful experience of buying a car a breeze. Zero pressure, friendly staff... Bravo!

Review №67

Low down dirty dealer! My wife and I were working on getting financing for a truck they had on their lot and they sold it to someone else. If this is how they treat service members I feel sorry for the general public!!!

Review №68

Best service!

Review №69


Review №70

Very professional

Review №71

Bought a van there

Review №72

Nicole and Andrew are awesome !!!!

Review №73

Excellent service. Very kind everyone. We leave happy there.

38 Photos
4.5 Rating
  • Address:169 S Lowry St, Smyrna, TN 37167, United States
  • Site:
  • Phone:+1 615-984-4585
  • Auto repair shop
  • Used car dealer
  • Oil change service
  • Truck repair shop
  • Used truck dealer
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:9AM–6PM
  • Sunday:Closed
  • Buys used goods:Yes
  • Oil change:Yes
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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