Very knowledgeable and nice! Excellent customer service. Highly recommend

Okay all right well good morning everyone and good evening thank you guys a five star rate because you guys are very clean there and keeping the customers happy its all what matters its remind yourself to get vaccinated before its too late

If you have an issue always verify with customer service. This store has told my husband that we were resigned up for auto pay turned out they couldnt even do it so we got charged extra for the month. Theres no communication between the store and customer service. In response also one of your team members used my husbands phone and said auto was set up now they cost me fees.

They are more interested in over selling than they are customer service. Going in day 5 tomorrow for a simple activation. I tell you all about but no one was the time to read a novel go some place else to get what YOU NEED not what they want to sell you.

Very good the employees took very good care of us and got us exactly where we needed to be phone wise. Very good Verizon store all around.

The fast and easy and then can help you with your phones anytime

Went in to discus some things about my plan, and to inquire about a smart watch. I was helped by Steven and he was great. Very detailed in explaining things. I walked out with the answers I needed and a brand new Samsung watch 3. Thanks Steven!

My initial experience at this store was good. We were over quoted on the wait time, which was great. We were there to upgrade 2 phones. We had to do 2 separate transactions because the store only had 1 of the phones in stock( iPhone 12 Pro Max). It was my daughter’s b-day so we did hers first. Fast forward to my line and I am told that I do not have enough credit with Verizon due to having 4 DPP. I was given a few options. Not wanting to commit to a phone I didn’t want for 2 years or paying off another line we left. What ensued after was 8 hours of phone time on my day off. Trying to reach the Verizon credit review team. I was on the phone from 1145-750 pm ( I ran all of my errands and made dinner while on the phone)I finally spoke to 2 ppl who told me that I in fact had 6,000$ In credit with Verizon and that the store had added 2 DPP and or ordered my phone. They did not catch their error, which caused a chain of events with Verizon call center reps. I still am not sure that my transaction through. I will know when I receive an email to pick up my phone at another Verizon location. Had this not happened and had the store sales reps double checked their work I would have saved 8 hours of stress on my day off today. For that I am rating this experience a 1. I will not return and will be writing corporate regarding today’s experience and chain of events.

I go to this Store Because their a licensed Verizon Store. The Staff are knowledgeable and Helpful. When ever Ive had a problem. My Phone speaker broke, no one could hear me, The Verizon Representative looked at it, and Im getting a new one Next Day 💜. Thats better than i got from the tire Guy trying to get a flat Fixed.. Thats All I have to say about That..

Salesman lied and said my phone upgrade charge would be $10.....nope $40 a month on 2 phones each.I was told I could get credit for a charge if I called not the case. I was also given a cloth for cure told its was free...$10 charge. Definitely will not be back or reccomend this store. Sneaky liars!!!

I wasnt really unhappy because when I got in the door the gentleman and they were saying that its going to be like 45 minutes behind schedule so my problem was is that I just went to and left I feel that they need better assistance in building their stars Im not going to give a star for something that I felt wrong today

I understand the pandemic, however you have 2 people in the store and I am expected to wait outside in 20 degree weather! Not good practice!

Zero Support - Everyone’s inside discussing BBQ Plans. We have been sitting here for an Hour. Place is empty.

Hour wait, then when I tried to buy a prepaid cell phone, tablet kept saying error on 2 different phones, they need registers in there

It was fine. The staff was friendly and they had a good selection. Not an amazing experience, but definitely not a poor one either.

Staff was so helpful. Great experience.

Good people. AB and Will were both patient and super helpful making my experience there a pleasure.

These guys are pretty helpful. Theyre straight up so no worries. But need more in stock...

AB was such a great help today upgrading my devices !! Very patient & kind! Thank you!

Best customer service. Employee went above and beyond to help with all my questions and choosing the correct phone for my needs.

Good experience. Rep was very helpful and corrected a issue caused by a online rep. Would recommend.

Huge disappointment in the lack of consideration for their customers.

Wanted to get my number switched to Verizon prepaid didnt bother waiting since they had hour long wait times for people to go in the store a bit ridiculous

No longer doing business with them.

Helpful. Friendly, good selection

The Best staff, great deals, professional and friendly . I will go there again !!!

Very helpful

Busy place, looks like everyone was being serviced to their satisfaction. Just needed a new sim card, greeted at door, took my name, confirmed my prior phone order was handled, waiting a few minutes, got my item, left. Pretty quick for a busy day, thanks!

I went to this store to help my mom purchase a new iPhone XR, because it was time for an upgrade. We walked into the store and were greeted by a sales representative. However, our experience quickly soured after that. It turns out, our case was more complicated than they could handle, because party lines needed to be switched and names needed to be taken off a joint account. We were given a phone number to call and that brought us nowhere, as we could not talk to an ACTUAL human being, we just talked to an automated service. Plus, since we had to drop lines from an account in place, the automated service didnt even give us that option, it simply asked us to punch a phone number in to add to the current activated account, which is what we didnt want to do.My mom ended up calling the store back and explained the situation. She managed to get on the phone with the sales representative we dealt with earlier that day. He was very rude and impolite and loudly exclaimed I cant help you! before re-directing us to the 611 Verizon service number. So, after an hour or so of finagling and frustration, we called that number and low and behold, the guy on the 611 number was WAY more cordial and polite, and he even transferred the numbers and names listed on the joint account and released them, something we were trying to do from the gecko.Then, we tried to purchase the phone from the app and selected the option of In-store pickup. Well.... yet another issue surfaced. We couldnt pick the phone up in-store because there were only 1 or 2 left and they were needed to show as prototype models. To sum it up, I was very disappointed with the customer service my mom was given and thought they treated us very poorly. We will be thinking about giving another store our business in the future.

Always helpful.

Very helpful

We took Wills advice and went to the mall, specifically to AT&T. We actually bumped into an old Verizon employee who is now working there and gave me the service Ive come to expect and deserve. I think your brand is going downhill because there were three other families there making the switch. Will must be telling everyone to go to the mall. Best of luck

Expect a lengthy wait to get in, no one is in a rush to serve anyone because they keep the customers waiting outside of the store. Took an hour and a half to get in (after being told an hour) then another two hours to upgrade because thier computer systems are a nightmare.Edit: Dropped the review to one star now, the representatives in this store totally bungled my upgrade. I was told I would get $106 and $200 (as a promotion) back on phones I was trading in as a statement credit. Called Verizon today to inquire why I havent received the box to turn the phone in. Turns out they never put in for a trade in and on top of that its suddenly its only $68 per phone and no one acknowledges the promotion I was told about.. Oh, the money back is in a gift card not a statement credit, so thats fun. Dont trust anyones word here, typical big business, they make promises and then the person you talked to is nowhere to be found. Ill be switching carriers as soon as Im out of my contract.

Sales reps promise you all kinds of credits but lie about it. We were told we would get a $450 credit if we switched. We are only getting $300.

This is the best Verizon store around. The are very knowledgeable and don’t try to sell you products or services you don’t need. Everyone is very friendly.

Staff is very helpful and the actual Verizon service is far better then AT&T. The only reason they didnt get higher stars from me is.... they dont seem to truly know what they are selling and how the companies plans work. If you sign up for auto pay with anything but a bank account or debit card you will NOT get the $10 credit per line. So that advertising for unlimited at $45 a month is really $55. Watch out for add ons that you didnt approve such as a $50 a month device protection plan and the $10 a month cloud storage. All nonsense stuff you dont need as long as you have a good phone case and cloud storage is not necessary.

Great service at the store on RT 6. Dont even waste your time at the mall. Its probably easier to check out phones there because Lord knows no one will help you, then go to the store and actually get customer service.

Employees are amazing and very helpful. Always willing to help save you money and very knowledgeable about all the electronics

Only visited once so far, but even with the location packed with customers, the staff handled my pick up extremely fast and efficiently, will be shopping at this store again definitely!

Very helpful here. Usually can straighten me out with any problems. Also have informative classes.

Dealing with Verizon for any issue is never pleasant. Ive been messed up more than once when Ive called their customer service line. But if you go to the Verizon store and speak with a representative, youll get the correct information and things will be taken care of immediately. Its a bit inconvenient to have to do this, but definitely more convenient than waiting on the phone and having to call back to make corrections!

Sales men

Just fantastic knowledge staff.

Thats the place I pay my payment on

The staff is excellent here and everyone is very kind and helpful. Lindsey is the best one she know what she has to do and help you get what you want. Will always do service with them.

Great experience. Was able to upgrade my phone without annoying upselling or complications. Ive had consistently good experiences at this location

The staff is very friendly and helpful. Excellent service every time I go this store. Thanks guys!

I went in there for the first time today. The staff is amazing and so helpful.. Very good customer service

Dane was very helpful. Made suggestions based on my needs and helped me get the best items within my budget. I actually enjoyed my visit in this store.

Buyer beware, got a nice little racket going on for pay as you go clients. They do NOT stand behind the products they sell you, stuck with a defective phone that doesnt send or receive calls, and even if you purchase (even though this phone is less the 6 weeks old) another you lose the service days you have left. In my case 23 days out the window, with NO guarantee that the next one will work, and guess what, same horrid policy applies. Spend your money wisely, Verizon in Dickson City Pa. is a money pit.

Needed a new sim card, sales rep refused though he was informed and instructed by customer service to provide a Sim so my phone would start working again. Still refused. Ill never shop at this store, nor will i ever recommend it, nor ever get Verizon service for anything. Id rather go without.

I had gone with a friend who needed a new mobile phone. What I observed, she was promptly addressed, the employees were very knowledgeable about their phones and services. A very friendly staff.

Alyssa was so helpful & kind setting up my new phone! Exceptional customer service!

I find this store in particular to be more helpful when it comes to issues with my phone, tablet or account. Quick to assist you and generally quite helpful. Im always impressed at the product knowledge of the associates.

Nice staff but I was there with an extremely long wait.

They are really nice and helpful in there. The one girl I always see to get is awesome and knows what she is talking about

For the most part everyone is pretty helpful

Well located store. But waiting time can be long. I recommend making an appointment online.

I really like this store in PA and I live on long island Best friendly people working there been at this store few times in last 3 or so years when I need a phone or anything I go here wont do any Verizon business on long island only PA

This store has a lot of workers . Wait time if any is very short. Everyone is very knowledgeable and helpful. Has everything you need

Ali and Amy were very helpful and help make my experience answering questions and setting up my phone. Would highly recommend either one for help

The wait was a little long, but the service was outstanding! I have always had a very good experience whenever I am at this Verizon store.

Very helpful staff. Also very knowledgeable. They actually helped you and gave you there time without rushing you.

Fantastic people, very quick to help and do so wonderfully

Excellent customer service. Very helpful, friendly and knowledgeable. Actually enjoyed my experience.

This is my favorite location to deal with they are super friendly and help with whatever the customer needs

Will did a great job. New phone, transfer and accessories in record time. Highly recommend Will.

Customer service here is better than I ever had at ATT. I was approached as soon as I walked in the door and assisted in switching my lines and phones from ATT.

Refreshingly honest and knowledgeable staff. Quick and easy service.

Excellent staff...very helpful

Poor service

Very nice people and very helpful.

Im sure this location is just fine IF they acknowledge your presence when you walk in. I walked in after work (I was in a servers uniform) to get some help with a WiFi connection issue Ive been having on my phone that cost basically a million dollars . SEVEN employees didnt great me. I waited at the front desk patiently for the next worker....fifteen minutes when by when another family dressed all Richy Rich style walked right in and they were greeted and helped right away. I held my tongue and just walked out. Im not going anywhere where Im judged by what clothes Im in to get help. Horrible judgemental workers!!!! It was worth the phone call to customer support, they helped me generously!

Nice place knowledgeable staff needs a better selection / inventory

The customer service people were excellent I think you should havethe accurate information before you walk into the store

Bradley was great. Love my new phone.

Steve was very helpful picking out a new phone and teaching an old guy how to use it. We even returned a second day to have him show us more things.

Worse customer experience ever at this Verizon location. ANTHONY FALZONE is the store manager and can care less if you are deserving of a cash refund on a new product accessorie that is just few days past their policy,which is fine but just says no and looks at you like your a inconvenience to him. Im contacting the better business bureau today and also certified letter to corporate,Im a customer since 2007 and have never been mistreated so poorly! 👿

Very long wait. Other customers came in after I signed in and had waited in line. The new arriving customers were waited on as soon as they walked up to the counter and jumped in. The person signing in customers was missing in action. I had a simple service question but had to wait while Verizon people spent lots of time selling phones to others. They need a service desk, question desk and a sales only desk. Others who signed in and were placed in waiting hold... just walked out and left. Very poor system. Customers should be screened for reason visiting store when checking in.

Very helpful and knowledgeable staff it was definitely a great experience

Stopped by the Route 6 Verizon store to ask a question about my bill and to also pay my bill. When entering the building I was asked my name. Waited 25 minutes while 4 people were waited on that came in after me. Finally I asked if my name appeared on the list and I was told that I would be the second one called to be waited on. When I asked them why 4 people went ahead of me while my name was on the list they became agitated and made up excuses such as they didnt want anything. How did they know that and why didnt they know what I wanted? I will not step foot into that business again and I am not looking into a new carrier. This is not the first time that this has happened to me in this business.

Best Verizon store Ive been to Alisha was great in helping me change phones

Friend ly. Nice people and helpful

Ive been with them over 10yrs. Compared to other cell providers, the cell service is the best.

Tony was fantastic. Had an answer for every question. Very clean place.

Great place. Very well coordinated, Josh is the best!!

Very helpful and I have been able to get my questions answered!

Will was amazing. Great customer service, super personable, made the shopping experience painless!

Excellent costumer service, honest advice from the salesmen and a wide variety if product on display

Just very disappointing. After being a Verizon customer for 27 years, their only solution to my phone not being able to receive voicemails and answer calls over wifi was to find a different provider. Obviously not the solution I was looking for, especially after paying off my brand new $800 phone.

Great service.....thanks Will

Smart, knowledgeable sales staff.

Executive relations never called me back after I had an issue with Ingrid bring rude in the same department. Original rep lied to me. They lost a sale. If there was a better company than Verizon I would be gone, but the only thing keeping me is my phones

I have tried several different cell phone companies and Verizon has come in first above all others I may pay more but I get service above all others with no problem so if you want headache free service check them out

Not happy at all. Been there 3 its in a wk for the same problem with a phone.

Great service and support staff. Preordered item was ready and waiting. In and out in less than 10 min.

Very interesting place yet down-to-earth so full helpful people trying to get Verizons products sold even though their main company for wireless networks are not anywhere near us it would help if one of their main companies were here so we would have better Wi-Fi service instead of it going in and out yet Verizon is one of the few that work in the farm countries up near Mayfield jermyn Heartlake Newton Lake

Kim was very helpful kind and courteous. Dickson City Pa store

Staff and manager very knowledgeable and helpful good job to the staff at that site other locations not so kind

Helpful and friendly sales people knew what he was talking about