The manager Eric is rude and constantly has an attitude. I am not a T-mobile representative, don’t give me a dirty look when I ask questions that you think are stupid. Needs new management.

Worst customer experience, customer relations ship manager named Eric is very impatient,careless and was very rude in answering questions

Miserable experience. They assured me I could keep my phone number, but that didnt work out. Then I was unable to make or get calls in my phone for 2 weeks. I probably spent hours on the phone trying to straighten it out, was told to go to a T Mobile store to resolve it. One was a Metro store, the other store couldnt help me, finally found the right store and they couldnt help other than to install the sim card. That didnt help either This was in Jan. Now I just got a bill for $115.00 and after another hour on the phone, found out the only way to get rid of this is to go back to a T mobile store, show them 2 forms of id, and maybe that will end this nightmare when they call and verify something. They wanted to know the pin number I set up in Jan. Really? I threw out all traces of T mobile. Im sure others had better luck but I will never use this company. Good luck!

This seriously might be the best T-Mobile store in the world. Anytime I have problems they fix it right away. The employees are so nice and friendly. Tyler is the man, he’s helped me with a ton of things over the last few months. Definitely go to this store if you need a phone.

We went to the store to buy a new phone and adding a new line, Customer Relationship Manager Eric showed his arrogance in responding to our questions .Its a waste of time to go to this store, instead, consider other stores.Despite the fact that T Mobile provides excellent service, individuals such as Eric are tarnishing the brands image.

Absolutely the best cell phone store ever. They are extremely knowledgeable, professional and polite. Helped me with a great plan quickly and painlessly. They really know their stuff here. Thanks again.

Amazing team at steamtown t-mobile. Management here is very knowledgeable and for the people which is something I need to make sure my account is being serviced accurately. Thank you to the team at Steamtown T-Mobile!

Great people great customer service! Great place to go through.

Great people great customer service! They all will go out of there way to make sure u get what u want and need! Chris and Shaneka both explained everything easily to understand and are very patient. I got the best plan and some great phones!! Do urself a favor and go see them there I live in Jermyn and i will drive here whenever I need too for help. The best in the business right here 🙌🙌 also the service is great i travel to upstate NY and NJ and am planning on a road trip soon and the T-mobile service has been excellent ❤ ❤ ❤

Love this T-Mobile they are always friendly and helpful especially Christan & Alaysha !!!!

I like Christian he is very helpful