Watched the employee arrive 20 minutes late, then waited another 20 minutes for him to open the store while trying to contact him to no avail. Ended up just leaving because it was obvious he didnt care about making any sales. The selection here is usually good enough for me to browse around a while and make a few purchases on older games but unfortunately my patience ran out today. Would love to see them hire responsible staff.

Saw an employee, big heavy guy with a Pony tail. We had an argument and he defended something I just didnt agree with and I asked him why he thought what he did and he argued with me about literally nothing but saying Im wrong. Do not recommend at all, buy onlin and dont waste your money and time there. Ugh xP Need to wash the stupid from me

Place was closed @ 11am on a Saturday when web says open. No sign of life.

I love taking time to make sure im coming in at off hours for a the clerk to be engaged in conversation with a female employee getting ready to leave work. And on top of that for him to make a comment on how skinny I am....

Great store but the person working today blew everything. I came in to sell my phone and I waited for like 20 minutes while she called her manager and other employees to no avail. She didn’t know how to ring it up she didn’t even know what button to push to deal with the sell. How are you gonna have somebody run in the store and they don’t even know what they’re doing To the point that the customer has to leave and go to another location.

Surprised by how good the service is

Very pushy salesperson, couldnt buy what I wanted

Always close early， They should have stay opened until 7 instead of closing at 6pm every time

My kids love this places

Staff is great and very helpful.

Great place for the kids.

Staff are always super nice and helpful! the ps4 and nintendo switch game selections are pretty good too! they have a big selection of toys, figures, accessories etc. as well. they also have a great selection of pre-owned games and the employees are always really kind and patient when it comes to trading things in and helping find things! definitely my favorite gamestop location!

The staff at the Hillsdale Mall GameStop is spectacular. They are always helpful with recommendations and reviews no matter the title or system. I am saddened that the market for games is shifting to electronic delivery as I will miss the excellent service from this GameStop. Having said that, I am planning on shopping from them as much as possible while I can.

This GameStop has great staff!

Sold my little brother a broken product. Amazed this business hasnt been sued yet. Buy games from one of their many competitors and let these thieves who make money scamming kids go out of business.Edit: they ended up being very understanding with my brother and went outside of normal gamestop protocol to give him a new copy even though the employee that sold him the first one didnt give him a receipt. I dont fault the owner for what happened and I appreciate him being more helpful than most gamestops with resolving the issue. Im used to people just getting scammed by gamestop and blocked when they try to refund.

They just lock the door at 7pm

Zero customer service

Good, but don’t always have the stuff I’m looking for...

Nice and helpful 👍 ...The two people that help me that day just awsome customer service

Limit 5 people inside the store. Must wear mask

Staff prioritized having conversations amongst themselves or randos/friends who weren’t purchasing anything. Why have 3 ppl on staff if they aren’t assisting consumers? I had to ask a few times to see the vitas games & they finally allowed me to, & then they didn’t even want to let me hold them myself. They held on to the games and showed me them to me across from the counter. Which is weird since I tend to shop at GameStop’s to find used vita games in their original cases. Very off-putting, & made me feel uncomfortable as if they didn’t trust me. Will not shop a this location again.

Its small, and therefore has a smaller selection, but the staff have treated me wonderfully for almost 2 years now.This store can get very busy, so come on off times.

This place is always crazy, the lines are long and chaotic. Have a few games on display always being used by young kids and they buy games back but at a very very low price which doesnt really make it worth it. Prices are a bit high but good place to get older gen games.

Went in to hopefully resolve an issue with a gift card that I was having. Talked to a guy named Mo, name tag said he was an assistant store leader. He scanned my gift card after I explained to him what happened; the balance said that I had $30.00. So I was relieved to find that the issues I was having online didnt effect my gift card.I then wanted to buy the product in store, seeing as how I was already there and drove across town to this GameStop exclusively as it was where I purchased my Xbox One console. Mo, rang it up (didnt change the installment or amount tindered to $30.00 as to match the gift card) so I swiped my gift card and nothing happens. He realized that he needed to change it, so we try again to find that now the gift card wont work...He said sorry man, looks like the funds to that gift card wont be accessible to you for about forty-eight hours. I then proceeded to ask if he could simply issue me a new gift card and I would be happy to relinquish the one I had for the same amount. We can all see that there was, indeed, a total of $30.00 on it.I would have to say that this is unacceptable customer service, I am extremely displeased by this entire thing. I guess Ill simply have to wait forty-eight hours to use my stupid and possibly worthless gift card AGAIN. Hopefully, if it works next time, I can plan on spending some money instead of being instructed to wait. Doubtful any of the GameStop employees, even the store manager care about this one tiny incident though.Sorry GameStop, but you really dropped the ball on this one. Im not mad, Im honestly sad that for whatever reason you simply cant give a good experience for just the average customer who had bad luck with a gift card. One star for poor customer service on Mos part, sorry dude but you need to do a better job.

I pre ordered a game here never got that the game was ready for me to pick up and then when I went on to get my pre order amount back they said they could only get in gift card form. I asked them to give me my money back because it my cash and they said it would have to be on a gift card. So they ask me what I would like to do. So at the end of the day game stop stole my money. Called the help line and yup you guessed it game stop is teaching its employees to steel your money from you. Shop online avoid this place at all costs. They are rude understaffed and I will do nothing to work with you to resolve any issues.

Good place. Professional and kind staff.

They always have what your looking for

Small location and kind of oddly placed items, but the people are nice, if not a little frantic because its busy all the time.

Their sales staff are really pushy and will con those who dont know games to purchase more than they need, but they do have a fine collection of collectibles.

I have had a good experience here and the only things that I have a problem with is that there is one guy who was rude as he was snarky and gave some attitude but the rest are very sweet people and they usually run out of games or products in general when it says that the store has the product. I once got a cut copy of a game and the cashier said if I truly wanted the cut copy as it was the last copy they had of the game. I was okay with it but the cashier made sure I truly was ok with having the cut copy and the game had everything in it and the music cd and sticker decals were brand new as well as the game did not have an save files on it (3ds game). ONE BIG FLAW the store keeps changing the layout of the store and barely have any room to look at the headsets controllers, etc as well as the one la behind the counter. Also near a Mrs.Fields which is a plus!

They have Roblox toys and gift cards! 😀

I had to get employees attention to get cashed out was to busy talking wit friends

This place is not a good place to buy a game cuse i ready buy 2 games and the the 2 games where like broke the exbox say the this disc is broke plss trie. Other time

It is a great store and has good prices on pre-owned games, as well as great service.

Dude in backroom just stared as the register guy rang people up. He finally stepped out and said if its not there we are out, pointing to a spot while waking away

Staff never delivered the same promotion that other stores have. The discounted price for the game system was not shown, even the ads were not posted like other stores have. The discount was a nationwide promotion. Very scammy store indeed.

Great place to get stuff from like headsets

Very helpful here. Went in to buy a few card games and they didnt have many options but always willing to order from another store.

The dude there said my Ps4 had spider webs in it when clearly it was just dust, and he took 40 dollars off from my trade-in value, glad I went to another Gamestop and did the trade-in. NEVER trade in your console there.

Yesterday, I went there with my friend after we attended Hyper Con (yes, we were still in our cosplays) and I heard a female employee say Oh, theres a weeaboo convention going on today! I was overly furious (my friend and I are both half Japanese, so it is even more offensive). Im never coming back to this Game Stop location again. The prices are very high compared to the other Game Stops in California, which is a HUGE rip off. The employees do nothing to help any of the customers and they are also very rude.

Good selection of used games

Pricey. Can get better deals by buying digitally. Turn in program is pretty good though.

Called to ask a simple question about if they had an item in stock, got put on hold for over 20 min then they hang up the line, called again and they wanted to put me back on hold

Lots of new games on sale

Very overpriced, order your stuff online. the service was alright but very impatient with my questions.

Really friendly people

Bought a used game from here and it didnt work

Good costumer service

Average run of the mill game shop

This place sucks games are old and expensive dont bother going here

Didnt have what I wanted, too expensive

Rude staff, changed my mind to buy something

Great Service

Lot’s of videogames to buy.

Typical Game Stop.

Nuk is awesome!!!

Awesome Place to be here - 3 cheers !!!

Bad service & experience

Is good

Always friendly and helpful staff

Lit games

Good offers

Game on

Usually busy

Good offers

Very good promotions

If you are looking for a good game, find it in this place