I cannot tell you how amazing the service I just received from Drake at the Hillsdale store was!! I came to the store in person with a handful of problems I was having getting an additional line added and activated on my existing account. The website kept canceling my online order because of some glitch, and I needed to get the issue fixed immediately because of travel plans. Drake not only resolved the issue, he even saw that my teacher discount had NOT been applied to my account like it was supposed to when I switched to AT&T about a month ago. He reviewed my plan in its entirety -- looking at every service I was being charged for -- and he found a few more tweaks that could be done to get me even better service for less money than I was paying. His proactive service and knowledge of the company and the services (not to mention his great attitude and friendliness!) are the best thing that has happened to me all year! THANK YOU, Drake! Ill be sending all my local family and friends your way. :)

In-store service was superb! Our rep was on point, making the port from T-Mobile to ATT a seamless process. The rep helped me pick out the perfect case, back up and reload my data to my new IPhone 12 Pro Max and offered to help me place a tempered glass screen on the phone. When I left, there was nothing additional that I needed to do as everything worked flawlessly.

Friendly, patient n knowledgeable . Will do business again and recommend others.. jenrick n Fernando are greatest

This is the best experience I have ever had in changing phones and changing carriers. The gentleman, Vinh, who helped me was knowledgeable and professional and friendly. I highly recommend the San Mateo AT&T store!

Fernando was so helpful and patient! He spent a over an hour helping me update my phone and giving me helpful tips on how to use my new iPhone! Highly recommend!!!!

I am still dealing with an issue that started back in November 2020. Despite calling the store, showing up and waiting, texting multiple times, asking to speak to the manager nothing has been done to resolve the issue. Itll been months and still getting the run around.I turned in my iPhone for upgrade and was supposed to received credit for it. Turns out, the rep mislabeled my phone with another phone number is unable to provide me with any resolution.Do not do a trade-in / upgrade here and expect it to be handled appropriately. Youll never receive any credit, theyll probably deny you even turned it in.

I walked into the AT&T store in the Hillsdale Mall and was greeted by Jesus. He was very friendly and knowledgeable about all the phones there. I was very impressed with how professional and kind he was. He was very patient and answered all of my questions about the IPhone and Galaxy phones and I had a lot of questions and I fired away with them and he could answer them as fast as I asked them. He may have been one of the nicest employees I’ve ever met. If you want to purchase a phone from someone knowledgeable, I highly recommend this AT&T store.

Virgil took the time to explain the new plans and made sure everything was set up properly and to fit my needs.

This is the worst customer experience I have ever had. First, I was told to wait for 45 min to change to an eSIM card for my prepaid plan (I would never go to a store to do this if this is not the only way to do it). Even worse, I actually waited for ~90 min until I was called. The agent Drake was rude and did not want talk to me at all. This is totally OK for me if you can solve my problem. However, this is not the case. He, together with some other agents in the store, is not well trained so that does not know how to activate the eSIM card for a prepaid plan. They started to provide me the wrong information that prepaid plans does not work with eSIMs. However, I had carefully collected all the information available publicly and I was sure that this is possible. They then told me that prepaid plans used to work with eSIMs but stopped working recently. I felt that I can no longer get any help in the store so I left with the eSIM card. That is actually all you need. I arrived home and spent less than 5 min to successfully activate the prepaid plan on the eSIM card.

Vinh was great!! Had a pleasure visit with this guy yesterday on Sunday and came back in on mo day to seal the deal, took care of us in any way possible and made my visit a accomplishment. Great to have him work with us and can’t wait to come back and have a chop with him. Awesome team work and felt great leaving the place. If I can give him 100 stars I would. Thanks vinh and team

Dylan helped my family and I choose the best plan for our specific needs. He was extremely nice, pleasant, funny, and knowledgeable about the products and services that AT&T provides. In addition to that, he helped compare pricing and answered every single question we had with no hesitation. I had an amazing experience in the store and i will definitely be going back to the Hillsdale AT&T and requesting Dylan for any future needs.

Great service. I love my new iPhone.

Vinh has been great! And very knowledgeable. Great service!

Dylan at the Hillsdale CA location was very pleasant to work with. He made our walk in experience very seamless and he walked us through everything. He was very patient, courteous and friendly. His demeanor makes us only visit this location in the near future, even if we have to cross a bridge to get here. If I could give him more than 5 stars, I would! Thanks Dylan!

So happy that they were able to get me up and running and were very patient. Thank you so much!

Perfect service from Mr. Fernando, very attentive and giving all the information possible. Thank you very much for the service Fernando

Drake was very easy to work with and new his stuff!

Roger was fantastic. Stuck with me thru myriad problems and solved them all.

When you go to this store, look for Luis Vargas Lozano, he is VERY GOOD!!!!!

Rich was available and very helpful and thorough in providing information and process that I needed.

EXCEPTIONAL customer service at this AT&T store. Coming in with a technical issue which I could not resolve by phone, Paul K, manager, not only stayed the course, 2 hrs 24 minutes worth of phone time on my behalf, but he even managed to keep my original phone #, which I had just about given up hope on. The complexity of my issue was so far outside of anything I could have imagined but everything was taken care of and resolved in an absolutely professIonal manner in a very comfortable, welcoming environment. It’s an understatement but, I highly recommend this store.

I had a pretty complex challenge of porting a second number from a third party service provider over to AT&T. Thank goodness for Diana - she was awesome! She kept me updated throughout the process via texts and calls, and saved the day when, after over an hour on the phone with the AT&T Port team (who told me what I was trying to do was not feasible, and that BOTH of my phone numbers were cancelled!), Diana jumped in and somehow got both of my numbers working. Five starts for some quality technical support and truly understanding how critical this all was to me!

Drake is incredible. Very knowledgeable, friendly and helpful.

My wife and I had the best customer service we have experienced in years when Dalina helped us purchase a new Samsung Galaxy cell phone. First she took the time to analyze our account to make sure we would have the service which would be best for our future needs. Second, she took the time to present the full range of devices which would meet our needs. Third, she recommended the device which would meet our needs with rhe reasons for her recommendation. But whatreally blew us away was after we bought the new Samsung Galaxy, she took the time to transfer all the data, including a contacts file, from an ancient HTC phone to the new Samsung Gallaxy. As they say Happy wife, happy life! A big HUGE THANK YOU Dalina!

Dylan worked with us and he was so helpful. My husband broke his phone and he helped us assess all possible options at AT&T and even outside. He was very patient with us and he also helped us lower our bill. Thanks, Dylan!

Avoid this store at all cost! The sales manager Andrew lied to me about the pricing of the internet account I tried to set up. He told me the price for new customers would be $50 without contract, which appeared to be cheaper than the quote I got from Xfinity. However, he intentionally hid the information that this price did not include the equipment fee per month. Turns out that Xfinity is actually cheaper than them at the same exact internet speed! He also said there would be no installation fee, which is aIso a lie, as I saw a $99 installation fee on my first bill. I have tried to get hold of him after I received my first bill, but couldnt get a response. Please be extra cautious with this guy or better just avoid this store because they would lie to you to get a sale done.Edit: The compensation plan for these sales managers may be based on # of sales, not how long you stay with the plan, which explains the lying behavior. When you question them the discrepancy, they would just tell you to cancel it and switch to other carriers. This way all the inconvenience is on the customer side and sales people still get their commission.

Chris provided us with knowledgeable, prompt, and courteous service. He was very patient and helpful, and he answered all our questions. The whole experience was great, and I left grateful.

I went to different AT&T store many time. But this is the best AT&T store I had so far. Jen and People here are so nice, so helping, patience. I am happy to find a store that I can come n go with happy face. ☺️☺️Thank you Jen

This store is fantastic. Old school, customer service, take their time with you, no stress, no hard sell, problem solving shop.Dalina is the manager... she is awesome. Her leadership style with her crew of employees is excellent. She is aware, organized and extremely efficient. I loved her patience and how kind but demanding she is with her employees.Of extreme importance to me is the vibe in this shop. They not only act like they care, but I think they really do care about the people that step through their doors...that’s hard to find these days.Make this your ATT store, even if you have to drive a ways...I did.

Stopped in to check on upgrades. Got the information I was looking for plus my representative (Dylan) informed me that by switching to an updated unlimited plan, I would save $. He helped me make the change quickly and professionally. Excellent customer service!

Dylan was amazing at helping us set up our new phones. He helped us for over 1 1/2 hours. He was extremely polite and knowledgeable.Thank you for outstanding help and service.Diane Sexton

Great customer service by the manager Andrew Valeriano-Rollins. Andrew is our go to person when getting new phone. Very friendly and helpful. Awesome service.

Jen was am amazing representative who navigated us through upgrade to 5g new phones and plans with a smile and compassion for our senior citizen ignorance!

I had an excellent experience with this store! Andrew the manager was very cooperative and considerate! Jen was phenomenal!! She was very nice and knowledgeable and very patient! I’m a happy customer with the new Iphone!

This AT&T store is great! Good selection of phones, accessories, and good staff.I would especially like to shout out Dylan, one of the workers there, for his great amount of patience and kindness. When I went to get a new iPhone upgrade, I came across a very troublesome problem involving resetting my old phone. Thanks to him, however, I was able to resolve this issue without having to reverse the entire upgrade.Overall great AT&T store, would definitely go to this one over the other ones local to me.

Thank you a lot to Gio and Andrew.Gio was amazing and extremely helpful and patient with me and she has solved my problem.Andrew was also very nice and helpful.Thank you guys ! Best, dan

Outstanding experience! Excellent customer service provided by Vinh!! He answered all of my questions and addressed my concerns.

I had been having problems with my cell service on my iPad Pro The problem had been occurring for about two months. I called AT&T several times, their techs could not figure the problem out. I went into the store thinking I would probably have to buy a new iPad. Diana helped me, she quickly solved the issue. She was friendly and professional and service was quick. She reviewed the rest of my account, updated a few things and saved me twenty bucks a month. Great job

Excellent speedy service, Internet ordered on Wednesday night, installed on Friday morning. I am very happy with the service. Andrew’s excellent customer care sense was very impressive, he was very helpful and reliable. I think he is representing the company’s value. First time to be a user of AT&T ~1000 mbps also includes HBO, fantastic service, incredibly quick and very competitive price.Our family decided to transfer our wireless lines to AT&T. I would definitely recommend.

I had ordered new service online and it turned into a month long nightmare that no one could resolve. I had been actively avoiding going into stores thanks to COVID, but today I had to. The store limited customers, letting them leave their name and come back. There were hand sanitizer and barriers everywhere. Everyone work masks. Being concerned as my epic online experience I didn’t feel comfortable sitting in the store as I knew it’d be a lengthy fix. The team took a table and chairs outside for me and really got to fixing the mess. I really want to thank the associates and manager for making such a messy nightmare situation as comfortable as possible. You guys rock and I appreciate it beyond words.

Luis helped us super quick and answered all questions we had. Even provided us with information that we needed but irrelevant to our purchase. Went the extra mile!

I originally purchased a new phone a little over a week ago and with my lack of knowledge wasn’t able to properly set up that new phone.I returned to the store and was greeted by Dalina and Luis explained the situation and I guess the frustration on myFave was clearRight away the two jumpedInto action made a switch to replace the defective phone did the data transfer and sentMeOn myWay with working product.This was customer service at its best.That’s the kind of stuff that has kept me an ATT customer for over 25 years.Keep up the great work at staffing with the quality lime these two fine folks.

Came in for an account transfer. Chris was extremely helpful in providing the best plan that works best for me. He did not try to over sell me for what I did not need. Extremely helpful service, ask for Chris when you come in.

Chris and his colleagues were incredibly helpful! I had an issue with a SIM card and he replaced it and got my phone working again. Then he helped me save $25 money while upgrading our family plan to include HBO Max and unlimited data. I’ve never had a better experience in an AT&T store.

Came in to resolve a tricky issue with my account. Luis was incredibly helpful and went above and beyond to ensure that I was able to access it.

We got excellent customer service from Jen. She is very patient and has expert knowledge about iPhone and Apple Watch.

Really good people 👏 end nice service

Rich is great every time I work with him. Quick, knowledge, and patient. Go see him.

After some trouble with an over the phone upgrade with AT&T, we came to the Hillsdale location and Paul, the store manager, took care of us as soon as we walked in. We explained how the last few days of issues with getting our phones properly set up with data transfers and upgrades had been a mess.He went ahead and took his time, going over the details and made sure we were all set before we left the store. Paul and his AT&T store personnel are who to come see for upgrades and if you ever need any help.

What a terrible service! I came in to try to change my line and the first thing they said it’s one hour wait not even any kind of greetings. Every person I talked to even the manager were so rude. I don’t understand how can they work for customer service if they don’t even know how to treat people. The manager discriminates people who speaks Spanish. Very disappointing experience in this store.

Great customer service, Diane and Justin were extremely helpful in the process of upgrading iPhones!

I came first time to buy a device and a number. They are good. After that every time I go just disappointed. I was in number 1 but he call the number 2. Doesnt make sense to be in line.

Jayson was incredibly helpful to find me the right deals on new iPhones and set up the plan with the best discounts.

Excelente service Jan got a 5 star from me she help me with my new phone and made sure I got all the info to work my new phone thank you so much for a wonderful Service . 🙏😍

Vinh is awesome at the Hillsdale store!! Quick fast super knowledgeable! Great customer service.

Jennifer was absolutely wonderful. All my needs were meet plus even more!Excellent service

The salesman at the Hillsdale store was so helpful. Replace my phone screen & installed the protective screen on my iPad Pro & the cover. He was an expert. Thank you Vimh

Chris helped me and he was wonderful! I really appreciate his help, especially compared to the guy who wasn’t much interested in helping me yesterday.

Jen was very helpful and answered all my questions. Great personality. Great customer service.

Absolutely great service!! Chris was extremely attentive, very courteous, and totally helpful. Thanks for a very pleasant experience:-))

Managing appointments is a lot easier and they can learn from other stores. Wait for 30 to 45 mins they said and tool 1 hr and 10 mins to get it .. I know its a pandemic and you cant tell that if you dont come within 5 mins of when we call, we move to next person in line. As sad as ATT service. At least the rep Chris was a nice helpful person

Totally enjoyable and worth while experience. The agent that worked with me was knowledgeable, efficient and friendly. My problem was resolved immediately. I was out of the store Working phone within 10 Mins. Thumbs Up!!!

Giovanna was so professional and easy to explain everything. Made sure I understood everything and gave me options so that I could make a well informed decision. Totally appreciated her help.

Jayson was very helpful and knowledgeable. It was a safe environment and everyone was properly social distancing. We are extremely satisfied with our experience.

Vinh was very helpful. We came to port my number & add me to my girlfriend’s account. He had clear answers to her questions because the previous lady who helped my girlfriend was not as helpful. I was not there. My girlfriend was mad because that lady signed her up for a line she did not want. Then when my girlfriend told her she said she doesn’t want the line she didn’t ask for the lady said that it is easy to switch the number to the new ported number that we wanted. Definitely not the case. Because of Vinh we now know that they can’t cancel lines in the store, previously not mentioned.

Vinh did a fantastic job setting up my daughters new phone and services!!!

Jen was the best. She made getting a new phone quick and easy. I Officially dreaded the time it would take in the store, but Jen made my expierience a breeze!

Rich and Andrew were very patient, friendly, and helpful. They helped me save money on my monthly service and made the transition as smooth as possible. Sending all my friends and family over to them.

Jen was extremely friendly and knowledgeable. Very happy with the service we received

Andrew has been a terrific person to help me with my new phone as well as new account steup. Super knowledable and very friendly.

There was an issue with an upgrade and Lydia took the time to investigate and come up with a great solution which made my 11 year old very happy! In addition she looked at my account and offered up a better plan than I was currently using! She spent over an hour helping us. Thanks Lydia!

Great service in the Store today. They fixed a situation that had been screwed up in the back office. Great, full detail review and advice what to do.

Amazing!! Chris was so patient & supportive of helping me getting a new phone set up! Thank you Chris! You deserve a million stars!

I’ve been to this AT&T twice during the pandemic for two different reasons. Each time was speedy and an absolute delight. I’m not sure who help me the first time, but Jayson was very knowledgeable and got me in and out, with all my answers question, in no time.I’ve never had such a good experience anywhere else. I seriously can’t say enough good things about this location. The rest of the att stores need to take note. Thanks team!

Manager Dilmurat (Dee) treated his clients very well and patiently replied and resolved myquestions and concerns. He is very considerate for his customers. I will strongly recommend my relatives and friends for this AT & T store. Great services!

Rich was great. Made my switch to AT&T very easy.

I had the worst experience at this ATT store over the weekend, and would give zero stars if I could. Weve been loyal ATT subscribers for 12 years, and were Cingular subscribers before that. After purchasing the iPhone 12 via pre-order, and having the phone for less than 48 hours, it decided to start turning off on me every two minutes or so, leaving me unable to do anything with the phone. Being two hours away from home, I wanted to make sure I had a working phone for the drive home in case of emergency, and to be able to use navigation to find where I was going. I stopped by the ATT store hoping they could help me, and instead I was given the run around for two hours, and hardly helped.In my experience, when customers are having an issue, especially if it is not their fault, the associates and the managers should offer solutions, not just tell the customer, no and give excuses of why they cant do anything. I would have expected the manager, DALINA, to say something along the lines of I apologize, we dont have any iPhone 12 256 GB in stock, but we do have the smaller phones in stock, which would incur a $55 restocking fee which we cannot waive in store, but we could note the issues you are having on your account and when you have a working phone, you can call the customer care line and request the fee be refunded. Instead, I got we dont have any like for like phones, (well, do you have any of the smaller ones in stock? I need a working phone to safely drive home.) yeah we can give you a smaller phone but youre going to have a $55 restocking fee, (Okay, well can I get that waived?) you can call customer care and ask. (I cant call customer care bc my phone wont stay on.) Put her on the store phone to customer care and help the next customer.I spent two hours on the phone with customer care, with zero assistance from the store team, and zero concern for the issues I was having, to eventually leave with an inferior phone. I was offered nothing for all of the time I had spent on this issue, not even an apology. They treated multiple customers this way during my time in the store waiting on hold for customer service, its a very awful way to give customer service, and almost certainly translates to lost sales for the store and for ATT.While I was waiting for my new phone to activate, I heard DALINA (the manager) say, regarding my defective phone, the first batch always has issues. If you know that, why wouldnt you be more helpful and understanding of the situation, and offer solutions to help? In addition, they spent at least an hour prior to closing discussing company related issues and private employee matters in front of customers, including how an employee took COVID sick pay which screwed the store and discussing transfer requests for employees in front of customers. All in all, it was a very unprofessional, non-customer service oriented, disappointing experience with this ATT store. I will be following up with ATT corporate regarding this matter, as well.

Mr Vinh is very gentle, polite and professional. He provides us very excellent services. No word can describe it.

The store manager Lindsay was very helpful in getting me and family signed up and transitioning from our previous carrier. When my bill came in showing higher then what I was quoted, Lindsay went out of her way to apply as many discounts as she could to help get my charges down closer to my quote. It wasnt perfect, but her effort alone was much better then my previous carries effort throughout the length of my entire contract with them. Needless to say, it has earned Lindsay and her staff a 5 star review and she should get a raise for how she handled all four of us, and her other customers and train someone at the same time. Thank you Lindsay, keep up the good work.

Very helpful staff! Able to answer all of my questions and helped put a screen protector on my phone!

Rich was fantastic, patient, knowledgeable. He makes want to stay with AT&T.

I worked with hidaya, amazing service! Very helpful! Clean store, and staff was very welcoming! Store manager Andrew was Great as well! THANK YOU!

Chris was great. Extremely patient and helpful.Really great service.

Vinh was incredibly helpful and informative with my phone upgrade. This is the most efficient and fastest experience I’ve ever had!

Great job done Vinh... Help me add a line and noticed that I could save money and get more for my money...thx!

Luis gave incredible service on my iPhone 12 upgrade.

Very cool 😎

Dylan and Esteban are life savers. I had a huge issue with getting a new phone from ATT that was super stressful and they helped me for hours until it got fixed. They were super helpful and positive and Im super grateful they were the ones who helped me.

Solomon was excellent. Would recommend!

Chris Coh is the best person in att store, I know him from many years . Since he was working in Belmont store . Many times he helped me over past many years . He is the best ...

Alex helped me and my family and was very personable and transfered our phones data for us. Very helpful and impressed

1) my issue I came to the store to solve went unresolved (after 45 minutes)2) the rep failed to explain charges clearly when upgrading phone and did not offer the current ATT deal.Switch to Verizon?

Thank you so much Vinh! You’re very patient and helpful.

Great help getting my son a phone and upgrading my data. Vinh was a great help

Second time Ive been to this store this year and every time it has been a very pleasant experience, especially with the amount of knowledge the folks at this location have and their ability to navigate their equipment with ease. This is where you want to go if your expect some legacy AT&T service!

Helpful and professional. There were a few minor bumps along the way and some waiting, but they got everything done well.

Rich and Andrew are the best!!! Highly recommend. Get your ATT TV and Internet here.

Jason provided an enormous help. I spent 2 days on the phone and chat with ATT reps with no help. Jason figured and fixed the problem under 20 min. I am super happy!

Solomon was very knowledgeable. Very enjoyable visits.

Esteban is super helpful! He helped us activate the AT&T prepaid service patiently