When they tell you it’s going to be a wait of 15-20 minutes to talk to someone, what they really mean is that it’ll take 2 hours. When they tell you there’s 1-2 people before you, what they mean is that that is only true if no one comes in with an appointment. Don’t go in the store. Do everything online if possible.

Great help, had to wait but gave me a chance to try Coffee at Jills Coffee. When I got back from Jills and a great black coffee with cinnamon/coffee muffin, I was next in line. I asked for the xi6 box so I could watch the Oympics in 4k with Dolby Vision and Dolby Atmos. The person helping me quickly found me a box that can be hard to get, asked permission to get it without resistance and sent me happily on my way. All in time to make my meeting with my boss.

We just purchased xfinty and we’re told to just pop in to get the necessary items to set up at home. So I popped in and my name was taken I was told 15 minutes and I would be able to get set up. What I was NOT told was if a person with an appointment came in I would be bumped till appointments were exhausted…… so 30 minutes later I left. No one even tried to help that was after a couple with an appointment 1.5 hours later was taken…. Not very happy with this.. told to come back Monday and parts would be ready…. Uhhhh no they were not. Totally rethinking this service

Terrible handling of the customers in line! There is no known order, the messaging and texting service is messed up, they got my name wrong, my phone number wrong, and I had to wait in line twice! Do not recommend this place!

Customer support was amazing. The staff went an extra mile to help me in setting up a new internet connection! Wait time was literally nothing and would highly recommend this place because of the staff!

Terrible service. I was sold a mobile plan. They sent the sim card to the wrong address. After spending 2 hours on the phone with Xfinity getting my internet service straightened out, i was told I just needed to take my phone to the Xfinity store. I made an appointment had to wait 30 minutes. Tasha (or so she said her name is) said she had to run a credit check and needed my social security . Then she said the number was tied to the wrong address and I would have to get a transfer pin from ATT. Then she started screaming at me, telling me how she was trying to help me. She was totally incompetent in customer services and clearly did not know her product or how to solve a problem. I will be filing a complaint with Xfinity.

Went in to replace our TV box at the Xfinity store Hillsdale, and were helped by Eric who was a huge help. He took the time to explain everything about the box, the wiring, and even gave a demo of our new remote control. Tremendously kind and helpful.Kate & Don

Slooooooooooooooooooooooow， waited 1 hour and spent 3 mins to replace device.PLEASE IMPROVE CUSTOMER EXPERIENCE!!!

Sooooooooo slowwwwwwwwww! That’s all, don’t plan it to be a quick in and out, it won’t be, if you thought DMV was slow, wooowwweeee you thought wrong

The efficiency is very low, dont choose this store if you can.

Very positive experience...the associate was personable, attended to all our enquiries and had answers for all.

Costumer service is good and staff members are very kind, at least on my personal experience.

Needed to return equipment. Staff at door was helpful. In/out in less than 5 minutes.

I went to the store for first time and it was a delight. Very spacious and convenient location. Staffs were friendly and they have a great waiting area too.

I am not a fan of COMCAST or Xfikity at all. But The staff members have been super nice. My Stars count all for the people working their.

There professionalism help expedite what I needed.. greatcustomer service

Great service. Took care of our needs.

Everyone that is Helped me there is extremely Professional & Two employees went above & beyond to help me with buying a phone and helping me set it up.I wish they had a Comcast a little Closer to Redwood City

We waited a bit to be serviced but it’s Covid times so it’s understandable. The lady who attended to us got everything we needed. The store was clean and tidy.

This company is worthless. No 24 HR tech support. My cable box doesnt work. Cant get a HUMAN to help. Personally...scrap computers and have only live breathing individuals handle problems. Bull garbage!

Great service...easy switch..my previous experiences at other provider stores dont compare

Converter did not work both times. Dont know what they are doing

I wish there was a minus 5, thats what is most appropriate for this stores customer service. Extremely rude stuff members, all of them (including the store manager), really shameful, Comcast !!! I wonder if Comcast upper management monitor what kind of experience people have visiting their local stores. After visiting this store first time started seriously thinking of switching to another provider - ANY other provider in my area.

Really easy pick up of equipment. Lets hope the install is just as easy.

They didn’t let me Watch the giants game

Gabe has been a great representative and help in his assistance. He is very courteous, knowledgeable and pleasant. He’s a Great asset to Xfinity. 😊👍🏽

The Representative was great, but the women checking us in at the front door was very rude.

Store and staff practiced proper social distancing protocols. moreover, the service was friendly and informative.

Moved through the line quickly.

Very rude staff members! I’m wondering how those ppl can even get a job.

Amaizing services

Just hurry up and wait no accountability or resolution

The guy asked us to wait outside the store in coldness for half an hour, while I saw most of their staff idle in the store.

Slow. Understaffed.

Returned my equipment to this store, got a bill for “unreturned equipment” afterwards.

Helpful staff. I never felt rushed or pressured. I was greeted immediately when entering even though they were very busy. They have a nice waiting area with comfortable seats and movies playing while you wait to work with one of their advisors.

Termanted service, returned modern. No problem.

Physical Store: It’s like the DMV. The wait times are long. Already signed up for all services and just needed to pickup the self installation set. Only THREE stalls were open with THREE employees talking to clients. At the same time there were FOUR greeters. Maybe drop the FOUR greeters to 2 or 1 and shift the others into service stalls during busy periods? Am I wrong? (/s).So this is in addition to the above review. After 30 minutes I was able to talk to someone, the person at the stall was very informative and brief about installation and activation, good. The greeters also changed to more of a customer support role to which I think may have sped things up after I left. Unfortunately after that the router turned out to be dysfunctional (two days of going through customer support then a complimentary technician provided by Comcast verified this).

Quick efficient service. Got an IPhone in under 15 minutes.

Very spacious & well lighted. Theres lots of parking spaces, however, you have to compete with lots of shoppers because their location is near a bookstore, lots of shops, restaurants, and even a food court.

I went here to return my device. Its been 50 days. Not only has Xfinity not refunded my money, they claim that the device has not been approved for a return in the first place. Complete fraud! Im down $800.Every time you go to the store, youll wait 2 hours before even talking to someone.

Sylvia is beyond helpful! Great location, no waiting, state of the art

I had a problem that I couldnt get solved over the internet or on the phone. They took care of me at this location in. Not impressed with the phone service at all. Long wait for call back to be hung up on

Fast, place to chill while waiting, and they take info as you go in so pretty safe too.

Great STORE. Classy people and the place is well staffed. Quick service.Ask for a deal. They’ve got em.

I am very grateful for Omid he assisted me in taking care of my super duper past due bill lol and getting me an amazing deal on my Comcast services. Thank you for your hard work in making sure I received quality service and I appreciate all your patience! Your personality is amazing! Keep up all your hard work!

Had it for a couple of years. No problems whatsoever and much cheaper than the big guys!

Top notch service.

Friendly employees and a cool place to chill and watch TV while you wait if theyre busy 😊

Just came in to get a new account setup as I just moved back home. Tristan was very helpful abd took care of everything for us. The manager was also quite nice and helpful.

Edit: Oct 9, 2020 impossible to talk to a person over the phone, so had to come into physical location. Despite now being able to dine indoors, they are only allowing 1 person in the store at a time making people stand in line outside. Ive decided to go with Sonic internet. Not only is it much faster for less money, but they are paying up to $200 to switch and cancel my other provider.Words of advice, Dont sign or agree to any commitment at all. Once you agree to 12 months or more, they reduce your service. I have the 60mbps internet plan and was always getting 60mbps+, but after I signed a 12 month agreement, my speeds dropped to 20mbps or less at all times. I never get more now. They do this hoping youll upgrade. Ive had endless calls to Xfinity about this and nothing changes

Asked for mobil wi-fi hotspot they told me goto Verizon, so I walked nextdoor and AT&T sold me a phone and data plan that does hotspot. AT&T rocks.

Ana was the best. Helpful and reassuring! Great person!

A technician came to my house for 3 hours and ultimately did not do anything useful. When I finally connected the coaxial cable correctly, I discovered out that he took my DVR with him so that I could not even test the connection. Customer service is closed, so I am unable to reach them much of the time, but I still have to go through quite a few annoying automated messages before they finally tell me that they are closed.

Every few years they try to start billing me for equipment (happened in 2015 and again in 2019) which I have never rented from them. They tell me you have to prove you didnt rent it. I ask, you prove I ever rented equipment from you or that you ever shipped me equipment. They say, umm...well...Since comcast corporate runs this charade but dont have a local business place to review, I leave this here for you as yet another cautionary comcast tale.May 2021Ive spent 45 mins so far in chat and phone again to get ~$250 refunded.Comcast is so bad I have paid $99 upfront to wait a year or more and pay more to get starlink. If you can afford it, dump Comcast.July 2021After filing an fcc complaint against Comcast I was able to recoup all of their ill-gotten gains from me in erroneous equipment rental billing, not just the last 3 months which they had been offering per their loyal customer policy.

Im coming after you because this service sucks, internet connection is flapping cant get a hold of customer service. The worst flapping connection, I will be looking for another provider! Everyone, run away find another provider if possible. If you want horrible customer service and an automated phone system that cant fix your problem..... Go with Comcast Xfinity.

Staff very helpful, ready to greet you as you walk in. Great customer service

Visited to subscribe for internet at my apartment. Associate persistently tried to upsell me and insisted on scheduling an installation appointment despite my having a modem and coax already installed. Eventually I gave up and subscribed online. The stores aesthetics are nice though.

Good service. But forgot to give us the splitters so we struggled to install the TVs and later had to make another trip to get the splitters.

Extremely rude as people have no communication skills and are really disrespectful I went to help a friend understand some things he didnt know and they told me only he can enter but right after starting let everyone go in groups and when I asked them y they didnt let me in they just started being disrespectful.when I called them out on on how rude they were they just made excuses and apologized

My first year with them was $30 /month contract for just for residential internet services, at the end of that year they increased to $40/month, I wanted to add my fiancee to the bill because she needed some bills but they told me that two names do not fit in invoice, then I did transfer the service to her and they increased the monthly bill to $54/month and just a month from that they increased the bill to $66/month they are becoming pretty greedy, the worst thing they do not tell you about the increases you just see them in the bills ... time to look for a more affordable and honest internet provider ...

If your elderly parent goes into a nursing home will they waive the cancellation fee? No! The rebranding maybe Xfinity, but the customer service is still COMCAST.

Twenty minutes to get help, but the help was good 🙄

THE ASSOCIATE LIES. DO NOT USE COMCASTI visited the store three weeks ago to transfer my Internet service to a new home address. The associate told me I could have $10/month discount of my plan and I didnt not have to pay for the $39.99 installation fee. He told me I needed to call him after the installation was done, and he could make the changes to my bill.The installation was completed last week. However, I could not find the associate. I made several calls and sent him email, but didnt receive any reply. I went to the store last weekend and finally found him. He said he would ask his manager for approval, and the bill will be updated this Monday.Now its Thursday, nothing happened but I received a bill of the full amount without any discount.

Less knowledge of what they are selling.They dont know what they are doing..i kept 3rd time back and fort in this store and giving me a wrong cable box. I told her X1 voice remote..she gave me regular HD the next day i told her again,she gave me X1 cable with voice remote but the problem it doesnt match the box and remote..what the heck.

Great cable service, fast customer service. I have cable tv, wireless internet, and cellphone service with Xfinity.

Fast and kind service, very customer oriented and open to answer your questions and meet your needs.

Fast and friendly service. It was a relatively painless duration.

Switched to comcast about 3 weeks ago. Nothing but trouble specifically from this location. Gave me wrong box, than defective one. Giving me the run around

Wish there was a negative score... I only came in the brand new store to get internet service which i had looked up on Xfinity website. After a 20 minute wait, Dennis was assigned to me. He was making mistakes quoting the deals and speeds and asking his colleagues who were busy and could not run a credit check. So he asked me for a deposit of $100 which according to him would be refundable upon request after one year. Quoted installation for $45. After running the tally he realized installation was $89. He was going to charge $45 because I was there so long (1 hour) but couldnt make the change. So asked me to sign the contract and he would resolve it later. By this time I was frustrated with lack of competence and Knowing once I signed it would be hard to get anything back. I refused to sign and told him he can resolve it and call me and I will be back. Havent heard from him. What a waste of time. I am stuck with Wave Broadband. But will not get Xfinity.

Rude customer staff. Worst service

Terrible experience, no show no explanation of appointments...

Great staff,make an appointment very fast

Fast service, great customer service. Exchanged modem, it took only a minute...

Great customer service esp. from an Xfinity store

Came many times. Always a line, always long wait. The person that does an initial registration shows zero interest and no desire to help or accommodate. I am considering switching the provider just due to all that hassle.

Very nice, helpful, clean store, convenient and all also.

Data caps for Terabyte over copper. No chance of them upgrading to fiber out in Foster City. Price Gouged for no reason other than a lack of options out here.

Good store and good people.

Fast service and great folks.

The line for service was an hour long this morning.

The most astonishing thing is they actually lie..blatantly.

Great and professional service

Excellent customer service.

Fast and easy!

My review was for the store in my town, wrong store but its not letting me delete

Horrible customer service. Do not trade in your phone here. I have waited 5 months for the trade in check and have yet to receive it and I have been made to jump through hoops just to get what I am owed. Avoid like the plague

I paid my bill here

Very friendly and efficient

Good costumer service

It sucks like normal, go with wave if possible.

Great customer service

Friendly staff

Great service, very helpful

Good service.

Good service

Expensive

VERY Poor service ☹️☹️☹️!!!

I Love Xfinity

Wait was a little long.